Been working on their networks for over a year in 4 different states. They cut corners and have the lowest quality standards imaginable. In order to save cost they are willing to sacrifice any notion of logic, just so they can sell it quicker to you. Do yourself a favor, DO NOT go with this provider

Dont Waste Your Time with Frontier. Internet service is dodgy at best. Internet speed is just 70% to 80% at best of the promised speed. Service always dropping or just a few Mbps. Horrible tech support who cant do anything. They asked you more questions about for security purposes rather than the actual troubleshooting.

I have never experienced worse internet in my life! I grew up with dial up and it was faster! The connection it intermittent at best. I get faster speeds with my phone as a hotspot. Frontier is absolute garbage!

Terrible Terrible Terrible. After literally five hours on the phone and talking to about 8 different people today, I finally talked to someone that told me he would have an answer for me in 2-3 days. He said he would call back. We shall see. I have heard that before. The problem started in August with my first phone call to them as an advocate for my father who was in the hospital, rehab and now assisted living. Frontier then knew the service was out and we tried to get reimbursed. Called them about four other times, each called was at least 2-3 hours. Thank goodness it isnt my service, it is my 85 year old fathers service. Who I really think they love taking advantage of. (the elderly) I would cancel it in a heartbeat if it was my service. I felt like I was dealing with Laurel and Hardy! Whos on First?!?!? Good luck to anybody trying to get answers!!!!As predicted no one called me back. I had to call them and wait again.When I finally talked to someone they said they would credit me $131 when they owed us over $600 for no service. Their excuse was they had no records of us calling in with a service request. Hmmmm. I called at least two times and wrote multiple notes to them. I have to keep my records for where I work for at least 5 years. Frontier doesnt have records for 5 months. I feel so relieved I dont have to deal with them anymore.Anybody considering frontier, DONT! TERRIBLE COMPANY!!!!!!!!

Gotta love it you pay for the fastest internet they offer and during non-peak hours still pulling a MAX of 3mbps, and the company itself is about as good as their internet. Absolute trash.

ALWAYS hours of on phone wait times; terrible internet products and service. Internet is out 10+ times A DAY then when taking unpaid day off for service call; nobody showed up!

I called in because a ticket I scheduled for internet resolution was not for 2 weeks. Thats 2 weeks of pay gone for this work at home mom.I spoke with a technician named Russell. He was very nice and seemed to know what he was doing. He spoke with dispatch and then told me they were able to get someone out in 2 days time as they had a cancelation. The ticket Id made would not change but I would get a call in 2 days. I even told him that I was nervous without any kind of confirmation because Ive been burned too many times with companies saying something was scheduled and then it wasnt.Well those 2 days passed and I decided to call them back because I had an inkling they were going to tell me something else. Lo and behold! Theres no record and the soonest they can get me in is 2 days earlier than the previous 2 week date given. Again...i work from home. You can mark my account for expedite all you want but each day without wifi is my livelihood gone.Heres my question. If youre able to install wifi for a new customer within a few days, then why cant you repair a customers issues well within a few days? You should only accept as many customers as you can get technicians out for in a few days time.

Dont normally leave bad reviews, but this company is full of hidden fees and I hope they get bought by another company.

So poor of a company been with them tv and internet for two and internet for not sure how long longer than 2 years? Raised my bill from 80.00 to 145.00 lost special called many times, its a big rip off all cable companies are charging way to much. Sound everyone was overseas couldnt understand anyone customer service is A 0 THEY GET NO STARS POOR JOB IM DONE.

Is there anyway to give less than 1 star? I would say 1 start for frontier is very generous. Everything about this company is seriously complete garbage. The service, the horrible internet connections, do yourself a favor and NEVER use this company.

Short answer: If you live in Cornelius or the surrounding area AVOID THEM. NOT WORTH IT. TERRIBLE SERVICE. GO TO XFINITY.Started my order the 28th. Had the first install date canceled with no phone call or notification. This is my second install date (9-19-19). No tech showed up. Still on the phone after an hour.I HAVE to call and be on the phone for at least an hour to get any information.Please avoid them. It will save you a lot of frustration and time. Just go with xfinity.Btw on the first install date no tech came out. Didnt even get a call. Was on the phone for over an hour to get any info on what had happened. They finally told me the order had be f-ing cancelled by them.. 🤯

Customer service is a complete joke. Weve had severe intermittent internet issues for several months. Spent many hours on hold and working with a tech over the phone. No resolution. Tech scheduled for July 10th was a no-show. Next available time a tech could show up was Aug. 20th. Received a text 35 minutes past their 4 hour window of arrival saying they couldnt make it. Now were supposedly scheduled for Sept. 4th. Im beyond furious. Also, the only way to talk to a tech on the phone was to pretend I wanted to add to my current service. It was surprising how quickly they picked up the phone when I selected this option. All other attempts for technical service numbers resulted in hang up after hang up.

Completely unacceptable, I had an appointment for tuesday from 1-5pm, and after I took time off work to be home at the scheduled time, I received a text stating that they have moved my appointment for the next day due to low man-power. So, I have to miss work for a second time to meet up for the rescheduled appointment to set up internet, and not 2 minutes before the second appointment I get another, ANOTHER, cancellation due to low man-power and the installation was rescheduled for Friday - 2 days later! There is no way I can possibly miss 3 full days of work. This is probably the worst customer service I have ever received and is a gross abuse of power due to not having many competitors in this area. You cant even talk to anybody who can help. you just get forwarded to customer service who just say yea sucks for you. Stay away from this company if you can.

I have finally had enough with Frontier. My world will be a better place without them. Canceling today ....If I can ever get through to them.

Only wired service in our area, charging us 44.49 per month for 5mbps up and .95mp down. New customers being offered that plan at 50mps up 50mbps for 20.00 will not give me a break. Will be looking for other alternatives. I was on the phone for 1.5 hours waiting to get told no breaks.

This company is a huge ripoff!!!!!!! I have called five different times ( 45mins each) to get my cable turned off and keep my internet and they have done nothing but billed me insane amounts. I own a construction company and I would expect to go out of business if I ran it like frontier runs theirs! Stay away from these cons!!!!

I had frontier internet since 2008 and during this time I had minimal issues with the service. The main reason for two stars was the customer service that completely blew my mind and was every bit of appalling and disrespectful. Within the final three months of being with them, my bill was raised every month. First was an infrastructure fee that was slipped into the bill to support infrastructure for other county areas that had outdated devices from what the customer service representative indicated. Sure a few bucks no big deal. The following month my bill goes up 10$ so I call back and ask why my bill went up now two months in a row? Response to me was they were raising rates for our area as they had determined everyone wasnt at the market rate. The third month was what ended it for me. Bill went up again another 15$ this time CSR tells me I wasnt at the market average. But wait you told me that last month! I tell them I only want to be locked back in a contract no matter what the price just so as to not have surprise bills every month, the CSR tells me no we cannot do that and is unwilling to discuss it. I have NEVER heard of a company who cant do something simple like that. I then tell her to transfer me to the disconnect department where she then gets very disrespectful and starts talking very rude to me about not knowing what Im doing. Ultimately she tells me its a revolving door and youll come back. Unfortunately I have no desire to ever do business with a company like this who cant respect its customers. I find it completely bizarre that a loyal customer whom wasnt trying to get cheaper service but only be locked in something no matter the cost would be disregarded as much as I was. I would advise everyone to stay far away. There are better service providers out there that are offering faster speeds and thus far have shown they are willing to at least work with you. Good thing the revolving door she mentioned is broke, because Ive never been happier than with my new isp. So long Frontier!

I am going to switch to satellite internet with Coho because Frontier is so bad. First technician actually lied about calling me (there is a call log on every cell phone, how did they think that would work in 2019?) and closing the ticket because I “didn’t answer.” Second technician came at 12:20 on a 1-5 window and closed the ticket because I wasn’t home.The first ticket was a new service install, you would think they could at least get that right. Unfortunately after having to schedule a second appointment, they chose to leave the 12-years-old verizon hardware from the previous homeowner in place, rather than install new Frontier hardware. No surprise then that it stopped working out of nowhere 5 months later.I have now missed 3 half days of work and gone two weeks without internet access at my home thanks to their negligence. If you have ANY other options at your residence, take them first. Frontier could not care less about their customers.

I had MLB extra ininnings added for regular season baseball and have yet to see it and baseball started March 28th .I talked to Reps to the point of tears and Frustrations for days and two months early no one has an answer even tech support. Im sure in three days its going to be on my bill. I had Comcast before and this is the worse no knowledge bunch of Reps Ive ever dealt with. I give Frontier a big zero.

If I could give 1 star I would. We had an appointment set up for 2 weeks to install bnb internet in our new home. Remind we had to wait two weeks for internet. Finally comes the day of install and our appointment time is 1-5. We took work off to be home for the appointment and called to confirm the appointment the day before which it was then CONFIRMED. So back to the day of the appointment; they never show! We called at 4:45pm that day to make sure they were still coming. The Representative over the phone said the technician was still at some jobs and works til 6pm. We said we will be home the rest of the night and want him to come as we have been waiting 2 weeks. The Representative said he will tell the tech. Either he never told him or he did and the technician is a piece of trash because I repeat, they never showed! Terrible customer service to not show up to a customers scheduled appointment and not even call to inform the customer the technician is running behind or needing to reschedule. We decided to give them the next day to see if they would call us or show up. Never did, so we went with Xfinity. Got internet the same day! All we had to do was pick it up and install ourselves which is super easy!! Never go with frontier. They are a terrible company who doesnt give a s*** about their customers.

Technician called me at 3 PM to tell me he would not make an appointment to install between 1 & 5 PM. He said they were so busy he said he did not know when they could do the install that I have waited several weeks for.

Worst internet company ever.

Dont do it! thieves!

Fake company.

I have frontier for 4 years and they are super bad service they increase my bill 3 times within one year without let me knows and I discover that by chance when I check my bank account and when I called them they told me they let us know one the bill but you know what they didnt send me a bill that month and they said its lost on mailthey are sneaky so be careful with them!

Garbage internet.