I have never had better customer service and humanity in a UPS store than what I get every time I walk it it this one. Everyone is great. They treat you like family. They respect their customers.

Stan is helpful and all of the employees are stellar! Quick and easy to get copies, bound materials and do Amazon returns!!

Ive been taking my items to be returned for over a year, never had a problem. For some reason, it seems to be ok to ignore a customer when they walk in and look at them as if they are bothering you. Three people standing there and one guy has to get up to serve me. Will not be going back. Wheres the customer service? Maybe I did not have on the right color that day. Also, I was charged $1 to add a piece of tape to another package I returned the other day. I could buy a whole roll at Dollar Tree.

The owner is absolutely obnoxious and very very rude!! Do not even think about asking her to do more than one Amazon returns at the same time because he has absolutely no idea how to do it nor is she going to take the time to figure it out.This is something that is very basic to do and if she’s contracted with Amazon she should know the steps on how to do a basic return. She is then going to tell you that she doesn’t work for Amazon and that YOU need to figure out how to do the return because it’s not her job… crazy!! Don’t waste your time going to this store unless you want to be yelled at and disrespected. There is another UPS location not too far on University and Ramblewood. Check them out instead, trust me!

Unfortunately I had the displeasure of running into one of the owners of the store today named Stan. I brought in an Amazon return and was told that I needed to print the shipping label (something that I never had to do before when returning Amazon items at Kohls) and was charged $2.50 to print out the label. Then he charged $1 to add about 20 inches of tape to secure the package. Other UPS stores that I have used have never charged me for these things so it is completely inconsistent across the board. The real issue aside from the absurd charges is just how rude and crotchety Stan was. The attitude is just so poor and not representative of how someone should treat their customers, especially a business owner. With so many other options available I will happily go elsewhere next time I have any shipping/packaging needs.

Great service, amazing staff, and friendly environment all around. Highly recommend this UPS store location for all your needs. Special thanks to Stan and Jason (miss you Nick!).

Always a great experience at this UPS store. Very cool and friendly guys that work there. The music is always great too. Thanks for the great service!

Highly recommend. Everyone there is polite and professional and care that you are satisfied. My husband and I have had a UPS box there for years (no porch pirates!) and used other services as well.

I worked closely with Jason and was able to handle last minute orders. Great customer service, friendly and knowledgeable!!! I had so many questions and without hesitation he helped me all the way! Thanks Mate you did great!

Had a package to drop off. Printed label at work, packaged it properly and put the label on the package and went to this UPS location to drop it off. Package was 70 pounds and used UPS Ground service. So when I arrive and put the package down, went back to the line and waited my turn. Then all of a sudden they started saying hey you cant drop it off because its 70 pounds. Im like I have done it multiple times before whats the issue. They are like its the policy. Im like show me the policy where its written? They were like we dont have to show you anything and if you dont leave we gonna call the cops on you. Im like for what. They said for trespassing. I was like wow. And still demanded to see the policy. They refused. Them the older guy said take his package outside and if he doesnt leave call the cops. Never ever have I seen this kind of customer service. Oh and btw. Called corporate and made a claim. They dont know anything about this kind of policy and neither did another ups store that happily took my package and shipped it. So dont deal with scumbags and I think they refused it because I didnt buy the label from them. I printed it home. So beware how they try to scum people. Never ever will I go to that place and I hope they will go out of business. Lets see what corporate says because my lawyer is dealing with it.

Great team here and they do great work. Recommend their print services.

Amazing customer service! A package was accidentally sent to the store instead of my home address. They took the time to figure out my contact information and get me the package instead of sending it back. Great store, great staff! Thank you

Do you work from home and sometimes wish you had a dedicated print and postal staff as part of your team? Well look no further! The team at UPS Store 3748 are professional, courteous, and strive to build a relationship with you to help your business succeed. Their mail box service is convenient and the prints Ive had made at this store have always completed quickly and with quality. Stan, Nick, and the rest of the staff fully understand that the clients success story is their success story.

Whenever I think of UPS, the very most positive image I have of this company, is reflected by my local UPS store! Stan and his staff are always the most professional, dependable, knowledgeable and friendly people to count on, ever since I moved to Coral Springs, over 15 years ago. They are an asset to UPS. And today as well, come rain or shine, regardless of the pandemic and economic crisis, Stan and his staff are undeterred and continue to be the most professional, dependable, knowledgeable and friendly people to count on in every way and beyond. I highly recommend them!

Always get the best customer service. Manager Nick is fast and professional. Im disabled and they always go out of their way to compensate for me

I live in Parkland. I drive 20 minutes to come to this location. (On average, I go 3-4 times per week.) I find that the staff is extremely friendly, professional, and helpful!! Especially Stan and Jason. They go out of their way to help! Makes it worth my wile to drive “out of my way”!!!!

I’ve been coming to this store for a very long time and it’s very disturbing because STAN the owner or manager is a very unprofessional man and he is very aggressive and angry when it comes with dealing with people. If it wasn’t for Jason or The other guy I feel like his store would close or run out business because of his negative energy and the way he talks to people. To him it looks like he thinks he is very professional but no way! He is too aggressive and he always try to use manipulation in every aspect and he talks over people which is very bad. Seems like he only cares about himself. Lost a customer. Good luck to the employees.

Staff does not go far and beyond to help the client. They close earlier than advertised with the staff just lounging around the last couple minutes before closing.

Love this store!I have had every employee help me anf ALL Employees are super knowledgeable, friendly and quick at their job.Thank you! My family and I truly appreciate you and the work you do!

Great customer service. Always friendly and professional services of all kind. This is my favorite place. Does everything....please try this location you cant go wrong.👍👍👍

I don’t normally post reviews. But south Florida is so disappointing when it comes to professionalism. So it’s not a 1 because they were quick.But apparently they’re not taking Amazon boxes when they do returns. Which I normally send my returns in. They tell me they don’t need the box then proceed to instruct me to walk through the side alley to the dumpster in the back. I responded I’m not walking through an alley with my one year old and they said ok and walked away.I’m just not used to being treated with such little care. Take the box or use the box to do my return. Do not send customers through back alleys. Particularly ones with a small child.

Stan, Nick and the whole team at the UPS Store were more than helpful with all of our shipping needs. They met all of our expectations and went beyond with their professional customer service talents. Thank you for making everything easier during rough times and taking care of all of our needs. 10/10 would recommend to anyone!

Great service every time

When we made it to the counter for service, the person behind the counter started to be rude because we had small labels, he continued to rant to us that if we had a UPS account that the labels would be printed from that store for free, but he continued in a loud and angry manner, we have dropped packages off before using the same size labels and no issue, we left feeling like we were not welcome and traveled to the next UPS store up the road where we were able to ship out the packages no problem, save your time and headackes and just go to the store the parkland store as they were amazing.

Very unpleasant people, especially the owner. Very impolite and rude. do not recommend.

During the past few years, when our firm shipped packages we would generally use Fedex. However, after experiencing the great customer service at this location - we will only ship with UPS at this store. Stan and his staff care about his customers and will go out of their way to help. They even showed us how we can save money on shipping when they did not have to say anything. I highly recommend this business !!!

Very unpleasant experience at this store, I’m not sure if the guy was a manager or not but he seemed to have some sort of authority. He was very rude for no reason at all. Also I feel like I was over charged & he didn’t give me a receipt.

I am an elderly woman who is not tech savvy and always receive excellent assistance from Shannoye at the UPS store 4613 N University DriveThanks again Shannoye for great Customer Service

Excellent! Fast and friendly too! These guys are fabulous!

Amazing place, more amazing customer service, the guys helped me out for printing out the very small scale photograph, amazing help, that made my work super easy, all done with precision and accuracy, go UPS

I JUST HAD THE WORST EXPERIENCE AT THIS STORE, THE GUY I DEALT WITH WASNT OLD LIKE THE OTHER COMPLAINTS, HE WAS EXTREMELY RUDE AND LOOKED LIKE HE HATED HIS JOB, AS I WAS WAITING IN LINE I SAW HIM TALKING TO PEOPLE VERY RUDE. THEN WHEN IT WAS MY TURN HE HAD A ATTITUDE WITH ME THE WHOLE CONVERSATION, I WILL NEVER DO BUSINESS THERE AGAIN AND WILL TELL EVERYONE TO NOT DO BUSINESS THERE, IF THIS IS THE WAY UPS OPERATES THEY SHOULD BE ASHAMED OF THEMSELVES, I WILL BE FILING A COMPLAINT WITH CORP ASAP. STAY FAR AWAY FROM THIS OPERATION !!RESPONSE :(PLEASE DONT INSULT ME ) I DONT EXPECT YOUR STORE TO BE WORLD CLASS, I ALSO DONT EXPECT IT TO BE LOW CLASS EITHER . LOOK AT HOW MANY COMPLAINTS AND 1 STARS YOU HAVE ON HERE AND NOTHING WAS STILL YET RESOLVED. YOUR CORPORATE OFFICE WILL BE IN CONTACT WITH YOU ALL TO RESOLVE THIS MATTER.

Nick Orisino is absolutely the BEST!!! I came in with my 85 year old parents to get many documents signed and he was extremely efficient, organized, patient and kind! He wanted to make sure my parents were comfortable during the whole process. He made this process seem so simple and smooth and it was a lot of signing and a lot paperwork and he truly made it effortless !If i could give him 1000 stars I would! Thank you so much Nick and this UPS store !!

Met Stan today. He was most professional and polite helping me send important documents to Israel. God bless him and UPS! Jacob Baraban, Coral Springs

Stan (the guy with the beard) needs to work on his customer service!!!!! From the time I walked in the door, you can feel the negative energy!!!!! As soon as I walked in the door, he puts his hand up as if he is signaling me to come over there! I say please, thank you and still not a word! Have a good day I say and still not a word!!!! Older lady walks in and he greets her with the upmost respect! First thing I look for in any company is customer service and this location is lacking it!!!!

Amazing customer service. Nick was super helpful and super friendly

The staff are rude, nasty people and only want to serve people who have all day to send out a package. Their overall attitude is uptight & not looking to be helpful. I will Never step foot in this store ever again.

I gave these guys a tricky 700 page printing job to do and boy did they deliver! Prices are very competitive and My satisfaction level is at 100 percent! Great customer experience too. Thanks Nick!

I went in to drop off 2 prepaid labeled returns because they did not fit in the UPS box outside my husbands office. There was a line. Keep in mind we are in the midst of a deadly virus and told to stay home or 6 feet apart. I asked where I could leave these boxes (like I do at USPS and Fed Ex). He said I cant. I have to wait in line for receipt. I said I dont need a receipt. He said again I had to wait in this line. He was a nasty older guy with beard. I left. Dont give him your business. I would have not given even one star.

The people who work at this location are nice and friendly. I drive about six miles to get here when there is a UPS store 3 miles from my home because they are rude and do not social distance customers properly.

Been with them for a year, until I moved... Great people and great service!

Do not send your Amazon Returns from this store! This store charges for packaging to ship back Amazon items. They refuse to process return items without making customers to buy their bubble mailing envelopes Do not fall a victim of this kind of scam!

Josh and Omar are extremely pleasant and helpful. I highly recommend this store.

I went their to drop a amazon return which are free return, I had label and everything but the guy ask me to buy a 2$ box for each stuff to pack for return other wise he can’t return. After I told him none of other stores ask that before so he rudely said ppl want everything for free and we can’t do it .It was so rude and misbehaving attitude . They got paid from amazon for return but still he want to make more money for him self .So unprofessional

This store is full of rude people, with no social skills. Also would not accept my USPS package. I’m happy that these stores are independent, because I know that not coming back here and providing a bad review will actually mean something.

I will never ship anything anywhere else again! They were so extremely helpful and patient!!!!

Why am I not surprised that most of the negative reviews here are about Stan? (or as my kid calls him- Stan Stan the Cranky Old Man). This dude has no customer service skills at all. I see from reading other reviews that he is the owner which doesnt surprise me because no boss would keep someone as surly as Stanny Boy. Ive had various run ins with him over the past few months, since I have been stuck working at home and have to mail stuff myself. The topper was last week when I was waiting on my designated circle with three other people in the store. A fifth person came in and Stan looks up and tells me to get outside- only four people in the store at a time. I tried to tell him I was the fourth person, that the other guy came in behind me, but I guess the other guy was his buddy and he told me again to get outside. I got outside alright- and went right over to the UPS on Coral Ridge where they were much nicer. I cant wait until lockdown is over.

This isn’t the first time my 17 year old daughter was mistreated by the bipolar older gruff man with a beard. There will be no more mistakes of anyone in my family showing up at this location.Don’t waste your time going to this location as it’s very temperamental on how you will be treated.

They’re nice

Im so glad that this store is doing so well that it does not care about customer satisfaction. I went in on a Saturday and paid for next day air ($47.53 when the United States Post office charges $25.00 for similar envelopes/pkg) was verbally told that the best he could do was Monday since they dont ship on Sundays. Find out thats not the case, it was picked up on Monday, arriving on Tuesday. The owner, who couldnt find my tracking number at first, told me that the USPS does not have next day air when I know for a fact that it does and almost at half the price. My suggestion: use the USPS, its cheaper and seem more responsive to customer needs. Totally exasperated with my experience here.

Very rude employees. Wouldn’t recommend this location to anyone unless it’s your LAST resort. Give your money to business owners who are polite.

Everyone there is exceptionally wonderful and helpful on a regular basis! I am there 5 days a week dropping off parcels so I know!

I dont like being screamed at while trying to give my business to somewhere. I have an extreme anxiety problem and it really triggered me.

Had an amazing experience getting my grad bash form notirized. Nick was extremely helpful and nice and even kept the store open a few minutes late to help me out! Thanks for the great experience!

I’ve always had a good experience at this location. However, my husband was there 3 weeks ago and had a horrible experience with the rude man with the long beard. He either hates his job or hates my husband (who he doesn’t even know personally). Sorry but we will use a different UPS Store or FedEx from now on for our shipping, printing and poster needs.

The ONLY STORE I TRUST SHIPPING MY VERY DELICATE FLOWERS!! Ive been to other ups stores to ship but they arrived at the customers damaged!!! I drive out of my way just to go there!! And not to mention the customer service I receive!!! Nick and Jason normally help me and i love them they are so great with me!!!! so friendly and professional!!Thank you Guys!!Ill be back very soonPS. Google I find it ridiculous that out of all the 5 star reviews they have, there is 2 one star review from 5 years ago which is hurting their overall star rate!! Not cool in 2016 reviews are very important to a business..

Stanley really made my experience here a simple and efficient one. Helped me with vows and print outs. The store is clean and conveniently located to my families home. Guy does it all and I cant thank him enough. Thank you, Stanley!

Top notch service here! I have dropped of packages and did passport photos and every time great service !

The main reason I still use this UPS Store is because of the excellent customer service skills provided by the Manager Jason. He is a true professional and goes above and beyond in helping the stores clientele. 5+ Stars for Jason!!!Unfortunately this UPS Store loses two stars because of their employee Nick, he gets less than 0 stars. Nick is very rude to customers, gets flustered when he makes mistakes (which happens often) and is extremely unprofessional and condescending to the stores clientele. It is shocking that this stores ownership has not terminated Nick for cause since he offends many customers and drives away potential business which leads to lost revenue for the owners. Given the high levels of unemployment and large numbers of individuals seeking employment currently this store should replace Nick with a person who has excellent customer service skills.

The employees were incredibly helpful and friendly! Will definitely be back to ship more items soon. Thanks!! :)

They are very professional and super nice. Best of all they are extraordinarily efficient. Ive never had a package go missing and everything is always delivered exactly as promised. Wont ever use anyone else!

I had a really bad experience. I waited on the line 15 minutes. It was 6:45 when I arrived to store. At 7:00pm, the guy said that we are closed and can not take my boxes.Bad bad customer service!!!!!

Always pleasant. Always helpful. Wait time much quicker than post office. Never had any problems with anything I have shipped they this location.

Personable and helpful staff. The owner is very knowledgeable about shipping large objects. They offer other services that I use quite often.

Everyone is always helpful and they always have great music playing.

Went here to ship my unused cds, books, and games. Stan, set me up and sent me on my way no problem. Awesome location and awesome service. Thank you!

I was assisted by Nick and holy cow can that man move! He had me packed up and shipped out in minutes. Was very friendly. He acknowleged everyone in the store waiting for his help while moving at lightning speed. Give this man a raise! (Or a store) lol...for all i know he was the owner. Such great service I had to write a review!

Went to laminate a few posters that I received at a Panthers game. The staff was super helpful and my posters came out great! Big thanks to Stan and his crew. Keep up the great work!

Wish I could leave less then 1 star. Walked in at 7pm and the guy opened the door and said he cannot help me. Wish people could be more kind and considerate. Went straight to fed ex and they helped me.

This place is awesome super friendly staff I went to two places to drop off my package nobody would take my UPS package so I drove here and Nick took it no questions gave me a receipt and I was on my way in a matter of 1 minute. It took longer for me to walk there and back from my car!

Great customer service. Friendly associates. Thank you for your help.

Super friendly staff. Very helpful, easygoing...and quick, quick, quick!

Great service, have been using their PO box for years. Never any issues, always helpful and friendly staff.

I love them. Everyone is very kind and efficient. Weve had that PO Box for almost 15 years.

Absolutely the worst customer service. They purposely try to charge you for unneeded extras. They would charge you for the air you breathe in store if they could. I would never come back to this location. Go somewhere else and ship ups is you have to

The old, grouchy man needs to go. From the second I walked in, he was annoyed with my existence. Then he was patronizing and rude. I cant imagine who would have him work with people.

I was trying to return my package to my seller, and it got foam rap on it and the ups store guy said they cant do it cause the foam pack around the box but i told them i receive just like this then they scare it with his finger and said we cant take it like this, i was very upset and left

I have been a customer of this UPS Store since 2008, and I have nothing but positive things to say about Stan and his crew of Stacey & Nick.They are always helpful, courteous, respectful and treat each customer as if they were the most important customer in the world.Highly recommend this UPS Store.

Super nice people, Nick was so helpful! A+++++++++

From The first time i went here, to the second, and final time, i got a bad taste in my mouth because of how rude stan (the owner) was. I drive 3 miles out of my way to acoid this store. I usually just return things from an amazon shipper, and the 2 times i I went, Stan made me feel really uncomfortable, and i had to basically be kind of forceful for him to ship my broken smartphone back to the carrier for repair with bunnle wrap around it (that i supplied). He said, you know this bubnle wrap wont protect anything right?. #1. Id it didnt protect anything, why is bubble wrap a packing product, #2. Did he think it was better off without any packing materials or something?, #3. Talk to me with some respect, just because i am young (28), doesnt mean that you ate better than me.

Quick Shop, nice guys, could have better rates though.

Aamir is the best employee 😊

Customer Service is Horrible!

People who works here are helpful and friendly

Wow the guy named Stan is extremely rude 😞 time to take my business to heron lakes ups store 🤷‍♀️

Not a very friendly staff. Stan was very rude as usual. This place lost my business!

Always friendly and helpful!!!

Super nice staff!!

Friendly staff and no lines.

Fast and friendly