My family and I have been coming here for years and have never been dissatisfied. Cameron and Jacob were extremely helpful while being personable and professional to really top off a 5-star customer service experience. The product and quality of the actual car service was great. My one nit-pick: I happened to learn one day after coming to Discount Tire that I needed new brakes. Even though its not a service they provide (I dont think), I wouldve really appreciated a heads up if they noticed it. Still all in all a 5-star experience.
Friendly, speedy service. Straight to the point, was in and out in less than an hour. Mind you, the place was busy.
Impeccable customer service from everyone! Fast, efficient and reliable!My go to location.
Excellent service! I highly recommend this place
Long wait time, but always do a good job.
Gabe, Kristopher, and Kevin were a dynamic team. I was in a rush, they knew it, and got my tire fixed and me back on the road in record time! Their excellent/expedient service is what keeps me coming back to Discount Tire.I could not have been happier with my service.
Good tire shop. Do expect for at LEAST a two hour wait though as they are always busy. Best bet is to come in right as they open at 8 AM, but even then there is often several other cuatomers waiting outside.
Helpful and knowledgeable staff. They were kind and polite despite being horribly busy. Over all, a pleasant experience.
Miguel waited on me and he worked out a great deal for me also! Great customer service!
Always busy best to make an appointment. I had good service just pull in and they put air in your tires no charge.
Great service.Great people.i gotTwo new tires.allIn one hour.
Tommy is always great to work with. I sent my son back up to his shop with confidence I didn’t need to go along and Tommy took care of everything, like always.
Trey and Miguel helped me today with my tire issues. They were kind, patient, and professional, even through they were so busy. I really hope their management gives them due recognition, they deserve it. This Discount Tire location is amazing!
I personally would NOT go to this location. All I wanted was 2 new rear tires and they scratched 3 of my rims in the process. They did replace one of the rims for free, but even when management told the technicians to be careful, they still scratched the PVD chrome rims on my truck. To make matters worse, they underinflated my brand new tires I just purchased. I did not realize this till after I got home.All Im saying is we expect discount tire to not scratch our rims when getting new tires, as well as getting the basics right, like inflating the tires to the correct pressure.Be careful with this location
Went in today right at 8AM. Needed a nail removal and patch on my rear tire. I knew my tread was low on that tire. They confirmed this. Tried to upsell me on a full set of new tires. This was expected, and quickly dismissed by me. I did however know that my other rear tire was badly worn as well. They confirmed this as well. I was able to haggle two new tires with warranty for my rear end for a decent price. They werent the best of the best, or the cheapest tires, but he worked with me on the price. They wanted, for that tire and size, $185 for one tire with warranty and tax and all that. I got two tires with the same warranties for $300. Service was quick and friendly. I went in just wanting a patch, but walked out within 30 minutes knowing I made my family car safer, and got a pretty good deal at the same time, with warranty. Thanks guys.
They have amazing customer service! I need to get air in my tire which ended up needing repair. Unfortunately my tires had a warranty from a different place and they still took care of me so I can get to the other place. I will be buying my future tires from them because of how helpful they were.
Very quick & finished before estimated time!Very friendly. Comfortable waiting area.
Everything you want from a tire place. They said there were 10 cars ahead of me and that they were on a 12 car/ hour pace. It was accurate.
Fast service, always do a good job I bring all my vehicles here.
Best tire shop around! I bring all my vehicles here. And i recommend them to everyone.
Friendly staff and quick service once you get through the chaos of checking in. That process could be a lot smoother. Its very confusing and irritating waiting to check in, in order to wait for a sales rep, in order to wait for your car.
Very organized & efficient.Freindly group😁
Fast tire check, Great and friendly service.
Fantastic establishment that always consistently shows their appreciation for their customers. Always does great work with never any issue. Could not ask for a better experience
I have bought all my tires here in the past 6 years or so.The other day I was in a hurry as my daughter was in the hospital. I went to my truck and my tire was low in the hospital garage. Had my compressor with me and aired it up. From there was running to gather a few things at home to take back to Texas Childrens. Didnt want to get caught in a bad spot so I stopped back at discount to have them patch or fix the issue (a nail in the tire close to sidewall).Under warranty they replaced the tire, but even though they were busy they squeezed me in understanding the perdicimant I was in and the rush to get going.I saw the technician replacing my tires physically sprinting to get me taken care of as fast as possible.That alone in itself is worth my business for life. Customer service has always been acceptional but I will never forget this.
They really work with me on my tires they put the time to make sure I was happy enough when I go back Im purchasing a set of wheels. Ill give them a 10 +
I had the pleasure of being served by Jacob. He is very knowledgeable and a great guy. I was in a tight spot and he did everything he could to help me out.
I ordered my tires last Monday. Was told that all 4 should be here by Friday. I called Friday and only 3 tires showed up. The guy said the last one is in Houston and it will be here Saturday by 2. So I scheduled an appointment for Saturday at 3pm. I call Saturday at 2:15pm my tire still hasnt shown up. So he says Monday my tire will show up. Monday comes. They call saying my tire showed up. Awesome!!!! I check in at 3:30. I tell the guy that Im going to go eat. He says your car will be done at 6:30. Be sure to be here at 6:30. We close at 6. I show up at 6:10. My car still has no tires on it. 6:50 pm rolls around finally they pull my car in. At 7:20pm. My car is finally finished. I waited 6 days to get my tires in and 4 hours to put my tires on. Thank you discount tire. I have waited long enough. It is time to take my business elsewhere.
Just want to thank Kegan and the gang for their great service. We needed tires fast so my son could get back to Indiana for school and they were the only ones that acted like they cared. They will always get our business. Thank you all so much.
You guys rock. They go out of their way to make the customer happy. Thanks
Took 3 hrs. to get tires rotated. They talk a good service, but have more business than they can handle it current management is poor or both.
I got new wheels and tires and Jacob help me order them and was knowledgeable and very polite. I will definitely be doing business with them in the future. Thanks again Jacob
Always do business with them.Buying tires and having any tire problems, they take care of us !!!!
They scratched my 1 day old paint. Yep, paint was a single day old and got scratched.
I love THIS STORE!!!I love my discount tire anyway, but this store is WINNING!So I got there 50 minutes before they opened, I waited patently in the car, but about 10 minutes before opening we started gathering around the door (because rude people who got there after I did wanted to be first 😑) and im a little peeved at the other people but its not a huge deal, but I have been HERE waiting .....So the guys line up at the door energy amazing! Like im terrified of tires, but the way they all acted with the team work and ready to go energy made me wanna work here too!! I work in retail and deal in customer service, so I know first hand how trying customers can be, but they where READY!!Im guessing it was the manager that came out first, THEY HAD BEEN WATCHING EVERYONE PULL IN TO THE PARKING LOT, called us out IN ORDER, and his guys where infront ready to get your needs addressed, it was like military precision, only they where happy about it, good customer care makes me so happy I just love these guys
Absolutely the best place to get Tires,,All the Guys there are 💯 % on top of Their game,,I use No one else EVER...Thank you for your Awesome Service..
Fast friendly service. Even though its been several years since I bought tires there they still removed a nail and patched my tire for free. In and out in 30 min.
Bought online with appointment. Arrived and did not even get a chance to park. I was courtesly waved into the garage. They promptly complemented all my request. In and out in 12 minutes. I felt like a NASCAR driver. Thank you Discount Tire Team #TXH 74 Conroe TX.
Always happy with the service I get at Discount Tire! Yes, it can take a couple hours but when you look across the bay, there’s no one standing around jawing. Make an appointment and you’re out even faster!
Could be better. Tires leaked. But good thing I had warranty. Always get the warranty
Pit crew and great customer service!!👍 Thanks guys yall Rock 🙌
Friendly and courteous staff.
Discount Store is an amazing place. Extremely great service with good prices.The service experience is the best of any tire store I have experienced. From the immediate service person helping you for tire replacements / repairs, the air check / fill line, the promptness of response, and the accuracy of execution, this has set a bar for other tire stores as what a premier operator will be.I will be telling everyone I know to shop at Discount Tire at this North Conroe location.Congratulations and thank you!
Great service and personal very nice.
These guys were fast. Confirmed my appt ahead of time and was in and out. No charge for balance and rotation of tires!
Showed up for a simple balance and rotation. I have already been here 2 hours and there are STILL 5 cars in front of me not counting any appointments that may come in. I understand there were people here before me and appointments coming in regularly, but if you can only turn 2-3 cars every 30 minutes, and you schedule 1-2 appointments every 30 minutes, DONT TELL WALK-INS THAT IT WILL BE A 1.5 HOUR WAIT. You obviously cant keep up.
Made an appointment two days before and I still had to wait an hour before being done. Everyone was very friendly! Lots of clean seating.
They where horribly busy but them guys work hard, fast, and together to get the job done. This has always been my experience no matter which one Ive went to in the Conroe/Woodlands area.
Despite being busy was a little early for my appointment Jacob got me in early and and out early no high pressure salel tactics very professional i always get my tires at discount will keep on doing so
Tommy was awesome! He gave me all of my options and was very honest with me. I didn’t feel like I was a woman being taken advantage of or lied to. The entire store gave phenomenal customer service. Very friendly and professional. I would highly recommend them!
Tyler Tuey is always very helpful when our family comes to the store. Whether it’s for a simple check or it’s time to make a new decision on rims and wheels. Tyler is very knowledgeable and top notch the service. As always everyone in the store is helpful as well and I really see them work as a team.And we even pass up three other discount tires and drive out to their store because of their service and knowledge.
WONDERFUL staff. Thank you all so much
It was amazing with amazing customer service .
Had to wait three hours but they did a good job. Your making plenty of money hire more people
Scratch my custom rims than tryed to say it was already like that. Purple wheels dont scratch there self.
Great service and friendly staff. Love their tire pressure service lane. I have purchased tires and the service is excellent and fast.
Very good at serving the public.
The guys & gals here are almost always swamped with work. Seldom do I stop in & not hear about a 2+ hour turn around. Today was no exception, but they had me out in about an hour & a half. Tommy runs a pretty tight ship. We have 3 sets of trailer tires from them, & 2 trucks. Ive used Discount Tire in Ok, KS, MO, MN & about 20 shops in Texas - this 1 is top of my list.
Great and courteous service. Very knowledgeable personnel.
Great Michelins, but left off 1 valvestem cap!
First freeze of the season and there’s a bunch of cars taking advantage of the free air check. I went, and the young man had a great attitude, despite the cold! Next day, I noticed my tire pressure down again. That likely meant my tires were leaking. I looked and looked and looked to find a nail. I found nothing. I take it to discount tire that evening. The store closes at 6. I get there at 5 and one of the workers says they can get it done tonight! Even though they close at six, they make sure to take care of everyone who comes in before closing. There were many others ahead of me so the wait was going to be until 7:30. But nope, I got my car back one hour earlier than expected! I am so grateful for their diligence and warm service!I highly recommend getting your tires at discount tires with the warranty. I am only in Conroe for a bit, so my usual store is elsewhere. But since I had warranty, they fixed my tire for free! This is a great comfort, honestly. Even if I’m far from home, as long as there is a Discount tire, they are linked and my tires will be cared for! This branch is awesome!
Love discount tire! I get free air checks and tire rotations since I bought two tires from them! The staff is always friendly and eager to help out!Back to replace my two front tires and once again great service and very friendly staff! They still changed my tires even tho it was late in day and almost closing time
Service is their best feature. Tires you can find cheaper elsewhere at times.
I was very happy with the Service. They said it would be close to 2 hours before they could get to fix the tire. I said I would wait I didnt mind waiting. They were very friendly and patient and very respectful. Thank too evert one at Discount Tire stay safe and God Bless yall.
FAST, friendly, and affordable. The main things I look for when needing new tires. Great experience.
They were SLAMMED BUSY!! But ~ The guys there were friendly, entertaining, made fresh coffee, offered cold water. The waiting area was large & clean. The Ladies restroom was also very clean and well decorated! It took a little longer than expected, but the volume of vehicles serviced that day was insane!! They got it done and all is well!
Very good customer service
I had an appointment and they got me in and out super fast
Absolutely great experience. Chris checked me in and some one else too. Both very pleasant in spite of working in the afternoon heat. The garage staff are great too. Thank you for a great service.
I called the Stoneside store . My daughter needed tires and I had to remotely buy, since I dont live there. Jacob answered the phone and patiently gave me all the options I had . He answered all my questions and was very polite. He explained everything I needed to know and help me decide on the best option I had. He ordered my set of tires . I made the right decision thanks to him. Next time I buy I will sure look for his help. Very professional,well trained and informed. Thank you so much. I will recommend your store to all of my acquaintances and friends in Conroe/ Montgomery. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Stopped by to check my tire pressure and they found a nail in my tireThey filled with air so i could go to doctors appointmentMade an appointment to come back at 4pmArrived at 4 i checked in they took my truck to a bay and repaired my tire and then rotate my tire and ballancedGreat job
Prompt, friendly service
Great customer service and still have the best service after the sale.
So friendly and helpful
Awesome place to get tires. They get the job done fast. Very friendly staff and they answer any question you may have. Will definitely be going back in the future.
Heading back to Dallas after my husbands chemo treatment at MD Anderson we realized we had a low tire. Fortunately we were only a couple of miles from Discount Tires. We have bought our tires from Discount Tires for years. Devin, the young man who inspected our tire, told us the wait was 1.5 - 2hrs.Upon learning we were on our way home from chemo treatment, Devon said let me talk to the guys in the shop. We were back on the road in 30 minutes with a new tire for $16.00.I cant say enough good things about them. Down through the yrs they have repairs our flats, balanced tires, etc. - all at little or no cost, no matter where we have been in the country.Additionally, after a life-time of service in the non-profit sector, I can tell you Discount Tires is a very responsible company. They provide grants to non-profits. And they smartly involve their employees in the decision making process as to where those funds go by engaging them in the research and review process. We very highly recommend them.
They need to slow down and pay a little closer attention to detail. I took my car in for a rotate and balance after I had gotten my car aligned. I drove in fine and when I left, I noticed my car was tugging to the left. I called the shop back and took it back to check the air on my tires. Turns out no one checked the air on my tires after they did the rotate and balance. I pulled up and another tech aired me right up. He said all 4 tires had different air pressure. He apologized for the other techs errors and got me on my way. I understand Saturdays are busy, but my husband used to work at a discount before and fast doesnt always get the job done.
Amazing customer service. Best.....GREATEST location EVER for service and appreciation from employees.
Had a screw in my tire and they fixed it fast and free! Great service. Love this place.
Good place to have anything done. Very friendly and they will work with you.
Make u sit out side, while u wait for an employee to come find out what you need. Once you tell an employee what you need they take you inside the store so they can get on a computer. Dumbest sh__ I have seen..I left, they did not and will not be getting any of my money
Didnt realize Id be here for 5 hours trying to get a couple of tires. First they list my name, now waiting for tires that I could have dome myself by now.
Daughter was told on a Mercedes she needed new front tire. Husband said they could have put that tire in back and would have been fine. But they told her they would not service car unless she bought a new one. Who does that. No more discount for me
I got told it would be about an hour... I came back 3 times in one hour incrimates and still had to wait. If it would have taken that long I could have gotten it done somewhere else.
Great place, kind people! Took just a touch longer than originally said but I was very happy!
Ive always had a very pleasant experience at this location. The employees are very friendly and do everything they can to make sure that you, as the customer, are happy and satisfied with your service. Highly recommended!
Ive always had a very pleasant experience at this location. The employees are very friendly and do everything they can to make sure that you, as the customer, are happy and satisfied with your service. Highly recommended!
First of all, the appointment scheduling is great. You guys have this process down. I checked in at my appointment time and was seen within 5 minutes.Second, Chrissy was Awesome! My tire pressure sensor light wouldn’t reset - she diagnosed the issue, helped me get the problem addressed, and even educated me on some features of my vehicle that I didn’t know it had.In spite of current conditions - the team at this discount tire and Chrissy’s focus on customer service was by far the best I can recall, even before all this started. Thanks for having such a motivated team at this Conroe Discount Tire!
Omg. Im sitting in my car while getting a rotation and balance. Watching these guys wk it AMAZING, THEY ARE WORKING SO FAST AND EFFICIENT, MY GUY IS TRISTAN, THEY ACTUALLY FORGOT ABOUT ME FOR AWHILE. THEN I WENT AND ASKED HOW LONG MORE B4 IM UP. Tristen found out that I qas forgotten and got on my car immediately. THANK YOU FOR YOUR SERVICE GUYS .
Incredible Service!!!! Arrived too get New tires on my vehicle!! Wow In And Out 30 Minutes!!! Customer Service Was GREAT!!!!
Awsome staff
My wheel lug lock broke and Adrianne had ro replace all 4 lug nuts, rotate and balance tires and she still got me out to make a doctors appointment. Many thanks to her!
Excellent customer service at this location. Have been here a few times and always am very happy with my experience.
Fan-TASTIC!Tyler has made me a Discount customer FOREVER after the way he/the team jumped on my truck!I called last minute, he said “you’re in luck”Tyler literally ran out of the store to meet me in the parking lot, take my keys, and i to the shop my truck went...I can’t wait to come back.