I have Never had problems at Buckalew but I always buy my trucks there from Mjke Cruz and I use the same finance manager. I think they care about folks and do the best they can for a large dealership. i use Mike because I know he will get me best price he can! Great Texas folks who care about their reputation and repeat business.

This is my second time receiving service here. I waited nearly 3 hours for a oil change, license plate bracket, and bow tie change. When I finally inquired after waiting patient for 2 hours; watching people come and go. I was told a service person didn’t communicate with them. No one communicated with me what was going on my vehicle. I do not think I will return to receive service at this dealership. Communication is key! Also the service person who entered in my information was rude and passive aggressive. He seemed bothered by me asking for service to my vehicle and letting him know I spoke with someone when I came in to order my detail parts. The cashier checking out on the hand was very sweet, patient, and helpful.

* Follow me on my Google account for more reviews.Great service. You are required to wear a mask when entering and exiting the building due to city mayor rules.

Great service, very professional.

Refused service and told me to make an appointment when I told him this was happening.... Eps failure on recall cant come to a stop and turn the steering wheel

Beverly always takes care of me. Best customer service anywhere!

Always professional and always very courteous. Wont take my truck anywhere else.

If you go here be sure to speak to Ken Roberts he is very kind, knowledgeable and helpful! You could actually speak to anybody there all the staff there is very friendly but every time I go I make sure to ask for Ken because he knows this stuff! I would recommend Buffalo to all my family and all my friends!

Fast quick service replacing my key fob. Very polite, helpful, and efficient staff.

Don’t expect anything to be done quickly or even in a reasonable time frame. Previously I had to wait 3 weeks for them to “call me” so that I could bring my truck in, that they had supposedly fixed when it was in for service previously. Which they did not and I immediately returned to Buckalew within 5 minutes but was told I would have to bring it back. After 3 weeks and following up a couple times I was finally able to get it back in.During that visit for the continuous vibration they determined that the issue was not the transmission but for them to complete a road force test I would need to pay for the vehicle that I was using from them because they were backed up. I picked up my truck and decided that we would schedule the service after I bought new tires so a road force test could be done to rule out the tires.So that’s where this visit comes in.After sending an email then having to follow up with a phone call, I finally able to get an appointment scheduled for 7 am on Monday morning where I specifically asked for a road force test to be completed. Four days later, a road force test still has not been completed and instead they swapped the tires on my truck with another truck to test the tires. Then once I called them to check in on it asked me if I would like a road force test completed (what I specifically asked them to do).The purpose of making the appointment and asking for something specific to be completed does not seem to be a high concern for Buckalew. Keeping customers informed about the vehicle is also not a concern. I have had to call each day to be told the responses of the vehicle hasn’t been looked at (which took 3 days to determine they would swap the tires), then that nothing else has been completed and finally being asked if I would like done to it what I brought it for.In addition, to add to this Buckalew does not provide service loaners so you will be out of pocket for a rental for the period of time that they leisurely take their time to look at your vehicle.With all that said the good things they have is their employees that you contact are respectful and professional, despite their poor service.

Perry in service always takes great care of us. Wont take my Suburban anywhere else!

The service is GREAT

Just downgraded my review from 2 stars to 1. Id go negative if I could. My Suburban was in the shop for over a week to figure out a rubbing/squeaking noise coming from my left front suspension. They thought it was due to the leveling kit on the front end and that for $250 they would pull it off, diagnose, and then reinstall (if I wanted). I chose to have them reinstall. I was told that my vehicle was ready and that the kit was reinstalled. When I got it home, I noticed the bottom spacers of my leveling kit sitting on my floorboard under a wad of plastic that they had left in the vehicle.Trust is important, especially dealing with mechanics and especially a dealership that generally over-charges for labor. This place has lost my trust.Well see what they do to make things right. As of right now, Im requesting another company reinstall the kit (so I know its done right) and that they pay for it. Ill update when/if this is resolved.

Great service. Very quick responses and no pushing to buy anything at all. Up front with prices & fees. Very happy with our experience here.

This dealership is only nice to you and takes care of you if you have a car thats 75,000 or more.I have 3 cars and I can tell you depending on what I bring in, depends on the service i get. Very sad.Parkway was a much better place. If you make an appointment they seem to not be in any hurry.I think they charge too much for an oil change, especially since I bought my car there. There are no perks here by being a loyal customer, go somewhere else!

Beverly in service was Awesome

Very friendly service!

Great service from parts department

Fast friendly service department. AC quit working on 2015 Tahoe late Friday afternoon, got a loaner car for weekend and Tahoe was ready to pick up Monday afternoon. Tahoe was even given a bath. Lol. If you visit service department ask for Beverly. She is a great asset to Buckalew Chevy dealer ship.Will buy my next vehicle from them.

This is the best dealership Ive been to, hands down. Buying my truck here was easy and straightforward. For over a year Ive been coming back for routine maintenance and Im always treated with respect. I would recommend Buckalew if youre looking to get a Chevy anywhere near Houston.

AMAZING CUSTOMER SERVICE! I recently purchased my second car from Buckalew! Each time that I have visited, I have been greeted by friendly sales personnel, never swarmed! I will always refer my friends and family to Buckalew! Thank you to Jimmy Koukas, I love my NEW Chevrolet! Keep up the awesome work! See you all for my maintenance!

Always a good job! Short wait for oil change, tire rotation, TX inspection even with my error in appointment time.🙄

Delivered parts to them. Great service!

I took my car there to have some work done it they did a very good job as a service writer was really nice Beverly they gave me a rental car until the insurance company came out and took a look at it bought a new car there three weeks ago wife loves her new car

Service was slow they did not get the idea of what an appointment online was for . my car was just detailed when I brought it in when I picked it up it was filthy from sap and pollen. They did do a great job of fixing the problem

Took my wifes 2019 Equinox for a question on the horrible keyless system.Service advisior came out & started taking a video of my request. Said I looked like I had a problem that needed to be recorded.Horrible service. Service mgr. was to call re: my points & keyless system. Never did. Dont do business w/them. L.L. Frank

Outstanding service and very friendly

First oil change on new car. Very friendly people.

We took my 2012 Camero in for an ac repair and was given a quote after the technician looked at it. We were quoted 2k and told them to go ahead. They said the windshield would have to be removed and it would most likely break and that was part of the charge.. We called numerous times 2 days later for an update, left messages for the service manager we were dealing with, no return call. I finally got in touch with the real manger and promptly got a call back from our service manager. He said our car would be ready the following day and we again confirmed the total was still 2k, even with the windshield replacement. When picking up the car the total was suddenly 3k! After fighting for a long time, we wew given the price of 2k. I will never go there again.

I tried to get a problem with my sensor figured out (check seat belt light was on for no reason) and was lied to and told the wire leading from my battery to my engine needed to be changed out and it would cost $500. The only evidence for this needing to be done they told me they could find was a little corrosion on the battery terminal. Which could mean something as simple as the battery needing to be changed or simply cleaning the battery terminals) I ended up paying $120 and didnt have a car for 3 days, to hear that they needed $500 to turn off a lingering check seat belt light.It also took the mechanics 3 days to tell me this useless information, I dropped the car off late afternoon one day and then didnt get any information until two days later. (technically afternoon Monday to afternoon Wednesday).All in all, dont go to this dealership if you need any diagnostic work done unless its completely under warranty and you wont have to pay for it. If you do go, make sure you are waiting on the car the entire time so they actually fix the problem in a reasonable amount of time and dont keep you waiting for days.

Good operation could not answer my questions

Best dealership in Texas. Service staff is professional, responsive and kind.

Wonderful all around sales/service,honest professional courtesy from employees no runaround gimmirish.

We came by to look at trucks and the sales people were so friendly, but not in your face. It was exactly the experience we were wanting.

Im always treated like i just bought a new truck..and mines 3 years old..quick service..friendly people..comfortable waiting area..coffee..snacks..wi fi..Buckalew and chevy takes care of their customers..thank you..EW

Just wow...out of this world off the charts incredible dealership

They got me in and out in less time than anticipated

Sounds like the other reviews purchased vehicles and were referring to the friendliness of the people here. We schedule service online for dropoff at 11:15 am. Upon arriving they informed us theyre not really sure when they will get to the vehicle as they are busy. We mentioned that was the reason we scheduled the service, so it would help them in planning. Agent then stated, that only creates the order, it doesnt put you in line. He then mentioned the internet guy was there if we wanted to speak to him. Not real sure what the internet guy is going to do for us since the service department doesnt actually get the scheduling concept, so we passed. Maybe a talk with the owner would be nice and I could explain basic concepts of service, scheduling, customer relations, etc. I must admit my expectations are low now and unfortunately this isnt an item Im comfortable passing onto a non Chevrolet mechanic to but we will continue to use them on a last option basis.

Mr. John is always so helpful!!

Never have really dealt wth this place just went to pick up my daughter in law

Very nice!!

Garry Kelley and the whole crew are professional, conscientious, patient and just good folk. But, then, I am a biased Chevrolet fan.

Good service!

Great work and service!

Very helpful on solving car problems

Great service

Its where i get my cars serviced

Beverly is awesome

Great service department 👍.

The shop always takes care of you

Was very good

I already submitted a post on this very much had a problem out of these people on service

Good

Charges 900 for a starter worst service I every had they said that I would get my truck looked at and have it fix in two days that was last week

Good service .. and all the staff greets you very well

Yu