I would highly recommend this company. We had major water damage from a roof leak. Their work was impeccable, timely and left our home spotless. Not only did they repair the leak but fix the wall damage, repainted, even hung the pictures back on the wall. Love them!

Let me tell you about the Top Notch service I received! Mrs. April Turney was extremely helpful, responsive, professional, and on time! I was needing an office building cleaned and she was on top of all our needs, In fact she scheduled for a crews to service the building the very same day. Paperwork was a breeze to do, payment made easy! If you are in need of ServPro`s assistance this is the branch to reach out to. Thank you for the amazing customer service April Turney and Gina Deveny! You guys ROCK!

We have waited 2 weeks for some kind of timeline to our needs. We had a pipe burst in our home and we dont want to mess with all the damage until they come out and make sure we dont have mold. We have a 6 year old and we need our home back. They have been rude, hung up on us and just not given any real answers. I am not a satisfied customer and I would not recommend! :UPDATE AND RESPONSE: I am not upset at how busy you are. I am upset at your customer service. I was treated VERY Rudely by the staff and all I was asking for was an ETA. I called your other location at Spring Tomball and they immediately were kind understanding and most of all HELPFUL! Your staff quite frankly is terrible. I am contacting your regional office and the better business bureau. Do not use the ice storm as an excuse for TERRIBLE customer service.

Cody, Renee, and Ashton were fantastic, informative, and respectful for our treasured memories.

First and foremost, Kevin our project manager, did a fantastic job of keeping everything moving smoothly. He kept me informed of progress and schedules for workers. The contractors who worked on our project were knowledgeable and did their work properly and with great precision. Javier the painter did an excellent job and did everything I asked of him. Flooring and carpet were done quickly and they look great.I would highly recommend this company for any work you might need done.

I appreciate their kind and compassionate staff. They were able to help me what I needed help doing some things for my house. I highly recommend them to anyone.

It was an excellent experience with SERVPRO, very professional and reliable the carpet cleanup was done very efficiently, definitely recommend them to others

I just can’t say enough about this company! The commercial says “they would restore just like it never happened! “Well it was BETTER than before. Connor and Nate with the humidifiers, wonderful! Westly, Matthew, Anna and Dillon for mold removal, y’all were amazing and hard workers!! Floor removal and restoration, painters, carpenters, Mark and crew, Javier and crew, Sevano and crew,excellent work! Friendly, patient, respectful! Brent Hazelwood and Kevin Manry, made all of it work!! From beginning to end! 5 star for sure! And Mr. Bruce! Head man with a heart of gold and a kind heart! Awesome company! Thank you all from the bottom of my heart! Took a while to get it complete but my heart is happy!! God bless you all!!Barbara MillerHardin Texas

Ive had the chance to work with Karen since December of 2018 on a complex project that took just over ten months to complete, and I wanted to share my experience so that others can benefit, especially if youre weighing your choices in hiring the right company. We had very good communication throughout the process and were able to overcome a number of obstacles along the way. A pleasure to work with and also easy to work with. Thanks!!

The water clean up did a good job. Made the mistake of using them for build back and restoration. Took 4 months and the insurance company paid them in ADVANCE. You do not get returned phone calls, updates on projects, or speed for sure. Lots of empty promises and at the end when called out on this, threats came in from the contractor. Ordered wrong cabinets TWICE, installed the wrong ones, at that point had to let it go or it would have been another 2 months. Have been promised pictures twice of completed project because we are living out of town and was trying to sell it, still no pictures or confirmation the work is done. Extra money was added into project for in case In case never happened and used the money to do a few more projects. Was threatened to be charged on those too when he did not come through. Other promises that were made were not followed through either and we were told we were liars when we asked about those too. Classy.

I have had the pleasure to work with this Servpro team on two occasions, first during hurricane Harvey and the second last week when my house had a drainage problem. You talk about comfort and calm during a time of chaos. Their response and professionalism were outstanding. The Servpro team was thorough throughout the process, honored their commitments, with excellent communication every step of the way. We could not have asked for better service.

Recently had to deal with some water damage at my home with the problem occurring late in the day on a Friday. Within a few hours Rob & the Servpro team were at our house and had already begun the process of water mitigation. After that was completed, a thorough estimate was done by Brent and then Kevin was in charge of the reconstruction.In all, the process was as painless as it could be, considering the circumstances. All workers were prompt and punctual and kept in good communication with me throughout the process. There were some issues in regards to removing our carpet padding, as the worker cutting the carpet did not do a quality job, but the carpet repair guys did as good of a job as they could in fixing the issue after the fact.Thanks to Rob, Brent, Kevin and Gina at Servpro for their assistance. I would recommend them again should problems arise.

Looking back after Hurricane Harvey and reflecting on what went smoothly and what didnt, I am so thankful I was able to get Servpro out as a first-responder when our business flooded. They got us on the road to recovery quickly and efficiently. I think we would have been set back weeks without them. Their staff is knowledgeable and professional and they had all the necessary equipment available and placed within hours of their first initial visit. They handled all of the tear out and I have to say knowing they were on the job gave me peace! Bruce Peterson walked us through the process and was always available for our questions. Karen Peterson took care of all of the detailed paperwork and helped us expedite our insurance claim. Thank you Servpro!

The team at Lake Conroe Servepro did an awesome job. The lead, Brent stayed in contact before, during and after the job and made sure that we were completely satisfied. It was also great that the crew new exactly what was needed before arriving and executed the job very well. I would refer them to anyone in need of the services that they provide!

Hats off to Brent Hazlewood(Construction Manger) and Kevin Manry of Servpro Lake Conroe in the restoration of my home due to severe water damage. They restored my home back better than before. Brent and Kevin did an amazing job. I highly recommend them.Thank you,Allie Gilkey

In my house, a pipe leaked which flooded a quarter of my living room. I ended up with numerous holes in my sheetrock as the plumbers tried to figure out the problem. ServPro was there right away, cleaning up the water. Later, they came back to patch up the sheetrock. They are very friendly and helpful. Great at responding back to my texts and addressing my concerns. Excellent workmanship and very efficient!! Trustworthy. I highly recommend ServPro!!! They are wonderful!!! They made my life SO much easier!

Great people! Responsive, professional and they do a good job. Also understanding and caring. I would recommend!

Very knowledgeable and professional. They walked me through everything very well. Would recommend.

Great company and the people are even better! Had a wonderful experience with Servpro.

Very Awsome people owned by Bruce and KAREN Peterson very professional and very recommend

Called for a quote, had to tell them what questions to ask so THEY, could give me a quote on a House I’m buying. Sat on hold, they came back stating they “do do this kinda work” but we’re real busy. I explained it was a month from now.To stupid to get my business.They suggested I call a maid service.I

Professional staff, overall very pleased with the service.

Very professional to work with. Great response time.

Duh!!

Horrible people