The absolute worst staff. They are incredibly disrespectful to members. When I asked to speak to a manager one of the employees refused to allow me to speak to a manager by saying they didnt have one and they had no supervisors.

Machines are packed together as they are limited on space bit its still a good gym

Why is it SO hot and stuffy in here?? Its covid, isnt there supposed to be more air circulation? Open the front doors at least

Pool, sauna, steaming room are now open...thxs soooo much!

Decent for the price, clean and orderly, courteous staff and lots of equipment. Can’t complain.

I am a member for 1 year. I am just open a barbershop 2 min aways if u need a 100% guarantee haircut and looking great to work out go to ebbarbershop . Com and schedule a appointment thanks. The gym is nice. Thanks

I love it nobody there lol

Glad to see the Concord 24 hour back open, gym equipment is good and staff is friendly . Nice enough atmosphere too

Great deal!!

Best gym in the Bay Area I have ever been yet. Clean and new perfect equipment. Thank you so much!

I actually just went here to use the bathroom in the middle of a road trip, perks of being a gym member lol. I couldn’t find the locker rooms so I just went in the bathroom behind the treadmills and it was clean but the faucet was on. Probably someone left abruptly. The place seemed busy at 10pm on a Wednesday night but there were still machines available. 10/10 recommend, even for a pit stop.

After the renovation this place is pretty nice. It definitely gets busy in the late afternoon with the after-work professionals and after-school college student crowd since DVC is nearby. Busy or not, this gym is newly refreshed and has all the right equipment!

There is literally 1000s of pounds of weights sitting on the floor. This is the messiest 24 hour Ive been and I average a new location every 3 weeks as I travel for a living. Terrible gym culture is contagious and there is no signs letting newbies to rack their weights. I watched a personal trainer teaching over head press, good teaching but then take the weights off the bar and then leave them on the ground.... What the hell!!!?!?!! The 15 pounds on each side were too heavy to walk the 4 feet to put it back?!?!?Apparently matching the numbers on the Dumbbells and rack station is too hard for the members. The staff is happy selling junk and memberships which Im sure corporate loves. This place is a hazard for anyone who isnt careful.This places spacing is garbage too, too much room between some stations and none next to others; I guess a tape measure wasnt around when placing equipment.They also have 2 squat racks but 5-6 different leg presses. I know people love machines but its terrible when you have 8 people waiting on two racks.After this experience, I didnt bother look in the locker room or go down stairs. Anytime fitness is down the street, try checking that place out!

Always cold, any sweat feels like ice. Free weights are NEVER where they belong - always a giant mess. The least favorite 24 hour fitness location I’ve been to.

This place is disgusting! Everytime I go here I see old slimy looking stuff on the ellipticals. The bathroom never has toilet covers, the sink is always filled with hair and the stalls are disgusting. Recently I came in so sign in and the fingerprint scan was really greasy. When I asked could someone clean it off, he shrugged me off and said to use another scanner. Yikes!

DO NOT GO THERE!!!!!!Their management team is extremely rude and here it goes.I was almost about to sign up at this gym and this guy named Ray, who is the sales manager publicly humiliated me just because I wasnt ready quite yet or was feeling iffy about it. He literally threw the F bombs like it was something to be proud at. He cussed at me in front of the staff and other gym members. I was publicly cussed at by the the manager himself! I guess Ray gets paid to humiliate all the new folks like me..And so I was forced to walk out with my head down... never in my life have I been treated so disgustingly rude by an individual who only works at a damn gym..Please dont come here as you will be pressured to give up your money by Ray.. Hes really good with his words but you have to be better to not give in..These are the reasons why I know didnt sign up there... Sad!Its funny because I called him to ask for the prices. He had to drive there just so I could be cussed at...If my word isnt enough, please read the previous reviews. There are much better gyms with great representatives other than 24hour in concord. Trust me!

Only use this location when I need to, but its decent compared to the Super Sport locations. The lighting could be better.

PLEASE SEE THE REVIEWS FROM OTHER GUESTS.This place has a very scandalous method of taking your money.I am a member that prepaid for two years. I brought in a friend that wanted to try out the facilities. What I was told is that he can try it for free and if he did not like it or want to come back then nothing will be charged to my credit card i have on file. Under the condition if he wanted to extend the trial by going again, the next time, it would cost 20$. Then if I was charged 20$ it would count towards the 1 time membership fee and the monthly agreement.My friend never came back because it isnt maintained to his liking. If you look at other reviews you will see what type of service and commitment the staff has towards the facility. Most negative comments are not exaggerated. They did not collect 20$ but magically I was charged a membership fee. They stopped the extra membership I never consented to, but would not refund the charge. They offered to take off the 9.99$ fee but not the 20$ fee. It seems rather petty for a club to not want to refund per their error. I will update my review to see how the management responds. I have a very bad taste in my mouth and never will bring any potential guests to try. This place is horrible with bad service. Walter is the salesperson that allowed this to happen. The manager was a Japanese lady named Kimiko or something. This is all very unprofessional and I dont encourage anyone to join if this is how they treat clients. I wonder if when verbalizing that they would cancel my membership, if they actually did, or would be shady once more (3rd time). Im writing to give membership an opportunity to correct their errors and turn a horrible dishonest situation into an almost positive situation. It doesnt seem like they will and I probably will need to remind them for dropping the ball.

Members with Zero Gym Etiquette are the main reason why this gym is so filthy and unorganized. Look around and you will notice that majority have zero respect for fellow members, hog machines for hours and dont return weights.I dont expect the staff to pick-up everyones mess, especially a place like this. Management needs to be strict and enforce policies...

Machines work fine. I dont know where these naysayers have been going. Staff is friendly and trainers knowledgeable. Always have a great workout, rarely need to search for open equipment.

Decent 24 Hpur Fitness.Cons: Group Class room is always freezing, perfect simulation/training for Hoth. Also idiots steal the bar clamps, so you have to surrender ID and/or car keys to get one. Super-Sport and no towels.Whitney Blair’s Saturday rock! She makes it rain! Also the pool and sauna are nice. Always get good conversation there!!!

I dont know what people expect.It is cheap, and they have all kinds of equipments you need.I dont use pool,but sauna sometimes.I workout 5days a week for weight training and some cardio. Im paying $29.99/month and Im satisfied.The locker room was bit old and dirty but they renovated it recently. :)

Worst 24hr Ive been in. Very dirty with dumbbells everywhere and nothing organized. Both paper towel dispensers were empty with no way to wipe bench after left sweaty by the last person. Gym members with zero gym etiquette.

Love the location here. Friendly front office. This location a big step up from hilltop location

I havent been in the pool or store, but its not as horrible as some of these folks say. Its a gym, it going to have sweaty people and broken machines sometimes. Its been a little stuffier than Id have thought for how big the place is, but weve also had a heat wave for the past week. Ive been there twice and will keep going there. But there are seriously two rooms of cardio machines, plus another thats devoted to spinning classes.

Staff here are super unprofessional and rude. I over heard their conversations while checking in and it was so inappropriate that Im surprised they werent fired. Staff never greets members checking in and think this place is a party.It shows in how poorly this place is maintained. I get being young but being welcoming to members and cleaning up is part of the job.Plenty of parking since its the mall but really crowded any weekend before 8pm. Also, if you exercise here bring a towel. Many dont and its gross with their sweat all over the equipment.

Never clean the gym, the cardio machine un santinize, the bathroom disgusting. Never saw someone do cleaning. They all want to be manager or standing front desk .they care about getting new members but not about maintenance. I wish they hire new managers to this club so he or she could make it clean.

Its open 24 hrs so I try to go early or late because it gets packed. Almost no one reracks the dumbbells on the labeled spots. When they renovated the labelling system got worse so now you get to hunt n gather more than ever. A real annoyance, but the price is good if you look for the deals.

Rusty fixtures around pool.Broken lockers in mens locker room.Broken TVs all around bottom floor.

With the new renovation it’s an awesome place to work out, the price is right and plenty of cardio equipment

This gym really could be improved allot. Machinery is constantly down, and ur never gets properly repaired. I was once seriously hurt by a piece of equipment, the staff didnt seem to care

Joined this month and I got off to a rough start - but I’m really starting to look forward to coming here everyday. The staff are friendly and they are actively working to keep up the place more.

Spoke with Ashley on the phone. Great service! Went out of her way to help out my family with some questions about military memberships.

24 Hour Fitness is a good value. While this place may be crowded the people who come here are nice, the staff friendly enough, equipment is always working and even during peak hours I can still get in a workout even if I do have to wait sometimes. Having used other gyms Im familiar with how bad gyms can be (dirty, broken equipment, poor management, etc.). Considering I pay $12/month Im extremely happy. Pro tip: You can get a 2-year membership for $300 at Costco.

One of the better 24 hour fitness gyms. Id been to numerous ones in the Bay Area and even in Southern California and some of the other ones was quite horrible, for example water on the ground and not expediately mopped up and no toilet paper in any of the toilets.

Dont waste your time. I tried getting a 7 day guess pass to see how Id like the gym. I live across the street and figured it would be great because of the location and also my friend works out there. I walked up to the front counter and watched the two of the associates (for about 5 min) chatting about their weekend until one of them reluctantly asked if I needed help. I explained I was looking for a 7 day guest pass to try the gym out and was interested in joining. They rudley dismissed my request saying 3 consecutive days only end of story. Id rather drive to In-Shape in clayton which is about 20 minutes out of my way than to be disrespected by the rude staff at 24 hour fitness again. I guess business must be good to be treating new customers so rudely. Even my dad who was with me was shocked by how the associate dismissed me so quickly. Negative staff, negative energy stay far away unless your looking for that vibe in the gym.

People who works over here thinking that front desk means you’re the manager, doesn’t even care about the customer entering the place. Even the managers doesn’t care at all!

I really like to come here it is better then the gym in Fairfield but I did notice that some of the weights are scattered but other that all right

Rated better than the rest for quiet people and respectful crowd

This is a review of this specific 24 Hour Fitness not 24 Hour as a whole.Im not sure how to start this review. Coming to this location is always a nightmare. Its based in a mall so there is never enough parking, even at 10pm. No matter what time I stop by this location the mens locker room is always disgusting, clumps of hair on the floor, odor of urine, and miscellaneous trash left around. I wish the staff of this location care half as much for the upkeep as they did about pushing personal trainer sessions. Ive gone to locations all over the bay area and this by far is the worst one.If you have to come here make sure to bring some sort of sandals or something if you have to shower.

Some of the classes are a joke and dangerous because taught by people who know nothing about fitness and safety. Lawsuit waiting to happen. Other classes are very good (Body pump)

24/7 like it is whenever you like just walk in and exercise

Wondering if theyve ever cleaned this place. So gross!

I love this placeLast night, I go to 24hrs, auto Mall, AntiochBut, I like this place, I like

VERY! very dirty!! Machine most often broken and take months to fix. Bathrooms to dirty for me to use or take shower. Water alway all over floor no one cleans in peak hours of gym use. Cardio machines (most) not working right. Management tells you it will be taken care of and nothing get done. Just bady managed!!

The pool here smells bad, gives me a rash, and causes my nose to run for 2 days. Good cardio and weight equipment.

The customer service is very pleasant and professional 🏪

Employees do not do anything, I’m not sure why they ever have more than 1 at a time working... the gym is a mess, weights and equipment laying around out of place, dirty, impossible to find what you’re looking for. Clean the place up already.

Nice, machines, great location!!

BODYPUMP with Sabrina was great today!

Went to sign up and toured the gym. Very small and outdated and pool is only 2 lanes. Seemed not well kept and dirty compared to other gyms Ive had memberships with.

It was my first time visit and was trying to get some information regarding fitness, they have enrolled me in one year contract with out letting me know that I cant cancel its commitment or programs, I just worked out one day and its been charging me $32 per month plus $ 49.99 Annual fee . Its really annoying to this for some one with out Letting him/her know about it .

Best place to work out.

Recently remodeled with new equipment, the thing that needs improvement is maintenance of the wet areas.

Zero customer service. Receptionist staring at you but no curtesy to say hi.

I like this place. Sure there are maintenance issues in the locker rooms but that happens

Wonder

Mens bathroom faucets are in need of replacement. They never work .

Close to home and classes are great!

Good place.

Love Joe,, always helpful

Staff dont respect your time

My fav gym

Concord is dirty - yuck

Epic

Nice

It a gym

Nothing special

Excellent place, very clean all the gym and the lady who receives you very kind

Everything super good just the wet area. Din work fine.

I am on vacation for 3 months here in the USA, I went to ask for costs per month, I went to a test day and they charged me $ 20 for just one day, it was an abuse. Positive comment, the excellent facilities I liked very much.

I subscribe to this place for being 24 hours and when I leave my job it is the only time available to go to exercise, but now it turns out that it is not 24 hours and it is closed at 12 pm, which is no longer convenient for me and many who hiva at 1 am hours