First time I took my car to Honda of Concord for an oil change (Sep 20 21). When I handed over my car, it was scratched and a black grease stain on the seat. I informed Sandra how my car was being delivered to me. She informed me that they are going to check the camera and that they were going to call me. A few days later I called again they told me to take my car and I told them that I could take it on Thursday, when I arrived they told me that it was Sandras day off and that there was no report, at that moment they took a photo of my car and left a report where Sandra was going to communicate with me. so far I have not received any calls from her. the attention not very good. My car was not covered by the seats. Unprofessional work. I hope they solve the problem with my car as soon as possible.

Anna Marie was great.. She listened to my needs and accommodated me with my wants. I will most definitely send referrals her way. I felt very welcomed and acknowledged by all staff here.. #ALLSMILES

Picked up my beautiful Passport today! Many thanks to the patience and helpfulness of all involved, especially Tommy! I only buy a new car once every 21 years (seriously!), so this was a BIG DEAL for me! Ill be back in 21 years...!

Leo was the best. We had a great experience and settled on a good deal. The day prior we had a horrible experience at Hyundai down the street. Im happy to say that we were treated fairly and much better here at Honda. We ended up with a better deal and a better quality car. Thanks so much Leo it was a pleasure working with you.

OUTSTANDING CUTOMER SERVICE FROM FELIPE!We bought our CRX here a few years ago. We have had it serviced here consistently since then.Last week we needed a regular service. We scheduled it, brought it in abut the difference is the great service we received. Felipe helped us and it just seems that he and all the other staff we engaged seemed sincere in their customer service. The communication was great. Everyone seemed happy and genuine doing their job. Its so nice in these times to feel valued as a customer.We highly recommend and we will be back.

This is my 3rd time buying a new car with the help of tita Lefie. Always great experience. I was looking for specific car hatchback and currently the car is not available and its low supply, high demand and they are not sure when will be available. They gave me professional advice, we do pros and cons, im still happy even though my 1st choice is not available. I will recommend tita Lefie and her team namely ate michelle and kuya michael they are big helped to me in purchasing my civic 2022. They will help, guide you step by step and explain the whole process. Again thank you honda concord. Thank you tita Lefie, ate michelle and kuya michael i will definitely recommend honda concord. Kaya mga kababayan, punta na kayo sa honda concord at hanapin ninyo si tita Lefie matutulungan niya kayo. Mga kabalen nananu kapa kuma nakang saken king Honda concord pantunan me tita Lefie asopan naka manikwang saken eka magsisi.

Great dealership! The employees are efficient. Chris and Carolina helped me out a lot and made sure I was happy with everything!

Went in just to look and within a few hour went home with a new 2021 Honda Civic :) 5 stars for Savaun! Thank you so much for helping us - Josie & Fernando!

Very professional providing sufficient info without giving you stress

The staff was very patient and friendly. I left in a much better, newer car than originally planned and they were genuinely happy to help. My salesman made the visit comfortable and made sure we had all the amenities we asked for, and even went so far as to come out with a pizza for my son and I and asked us to help ourselves to lunch. They go above and beyond. The finance team is just amazing. Id recommend Concord Honda to anyone that is looking to lease or purchase. Ill definitely be returning for my next car.

The first day service adviser, the African American young man with braided hair was very good with courtesy with good manner to help. Then, on the appointment day, I have an Asian American adviser that helped me to get the car in, serviced and completed He also did a great job. As I was getting in my car after completion, the first time adviser African American young man came by to make sure I got taken care of in good terms. I was flatter by his follow up courtesy that gave me a good impression of the service I have received from Concord Honda

We were shopping a car for my son on labor day weekend, met Karim and Michelle at the door who greeted us nicely. Karim was so nice and patient in showing and explaining to us various cars until we shortlist what we want on 1st visit. I’m in sales too as a Real Estate Agent and I don’t want pushy salesman like others. 2nd day visit, Karim helped us in getting a good deal and trading in our old car. Everything went smoothly until signing documents wirh Evelyn & Michelle. End of the day, we are all happy driving a new Honda Accord Hybrid EX-L. I recommend Karim and his team in buying your next car.

E were shopping a car for my son on labor day weekend, met Karim and Michelle at the door who greeted us nicely. Karim was so nice and patient in showing and explaining to us various cars until we shortlist what we want on 1st visit. I’m in sales too as a Real Estate Agent and I don’t want pushy salesman like others. 2nd day visit, Karim helped us in getting a good deal and trading in our old car. Everything went smoothly until signing documents wirh Evelyn & Michelle. End of the day, we are all happy driving a new Honda Accord Hybrid EX-L. I recommend Karim and his team in buying your next car.

Its was my first time doing business with them and most likely my last! If I only knew, I should have brought it to other city! I dropped my car last Friday (aug 13) and got a call from them the next day saying that I’m having a problem with the electric brake switch. I was told that they ordered the parts and it should come in on Tuesday. My plan was to pick my car up and drop it of once the parts come but they said it’s not advisable to drive it. I waited till Tuesday and told me the parts didn’t come and they were expecting it to come in on Wednesday. I got a call that day and guess what, they didn’t have the parts still and they have no idea when it’s going to come. I asked for a loner since I had to return my sister car and said they don’t do that anymore. I decided to get my car while still waiting though I have know idea when they’re going to have the parts that I’ve been waiting. I don’t even know if they really order the parts or not. They wasted my time waiting for nothing! I waited 5 days for nothing!!! They asked me to pay $190.00 for the diagnostic and I did and also asked me to pay for the parts but I refused! The parts are nowhere to find and asking me to pay right away?! Are you kidding me?! And guess what, it’s been a week now and they haven’t updated me yet. Ugh! Very disappointing!!

Bought my very first car here. Carolina was the salesman that attended us, really good service and very friendly. Helped me make the choices that were best for me and and at a good and reasonable price. 10/10 would come back if I ever need another car in the future.

I was very pleased with the assistance of Carolina Ganiban at Concord Honda. Carolina was attentive, friendly and helpful in assisting with my search for a hybrid car and I am pleased with the vehicle I found with Carolinas assistance.

My husband and I had a great experience trading our 2015 Accord Sport for a 2021 CRV. Jose Perez and Michelle were very helpful and accommodating. The customer service at the Concord Honda is great starting from the time you get greeted. Easy and hassle free transaction. Thank you

Maria Paloma is the best! She is kind, polite and wonderful to work with.I have never dealt with a nicer sales person at any dealership.I would highly recommend her!

I had a n awesome experience. Everyone was so nice and so helpful. I will for sure recommend to a friend and will go back.

Purchased a car from Concord of Honda. Took about 15 minutes discussing the extended car service warranty with the finance person. Finally, concluded its not for me and declined it. My loan company called me to confirm my car loan and confirm I purchased the extended warranty. Ive called the dealership everyday for the last three days and left my phone number for the finance department to call me back about this error. Today, O asked to speak to a manager. The manager was unsympathetic and took my number, again, and said someone from finances would call me back. Still, no contact on their part to rectify this. Their operator said that their finance team has been busy with customers in front of them. So, because they already took my money and I am not in front of them, lack of customer service and accountability is apparently how Concord of Honda runs things. I will never buy a car from this dealership again!

I used to drive a 99 Honda Accord and I desperately needed an upgrade. I’m a first time buyer myself and I was so cautious coming into this dealership. I did a ton of research ahead of time and tried to learn about the ins and outs of car salesmanship. I have to say, I did NOT experience any sketchy stuff that a lot of people talked about on YouTube, articles, forums, and what my coworkers went through during their own experiences at this dealership.I had made an appointment with Annamarie and she was absolutely incredible!! She was straightforward and genuine. She really helped me out with everything I needed to know and made me and my mother feel incredibly welcome. She was also very patient with us as we looked through the prices they offered and asked our questions about what those prices were for. I highly recommend going to Annamarie if you can. She’s an AMAZING woman!!

This most recent visit was actually great. I selected a plan while scheduling my appointment online. When I met with the young man he actually found me a better plan that worked more for what I needed. He was awesome. He said it would take a little longer because they were backed up but he got it done in like two hours. Thats super fast to me. Thanks!

Had the best experience from the beginning all the way till our transaction was completed. 5 stars to Jose who gave us the best customer service experience. This is my second purchase here and my recent experience made up for my lousy first.

I had an exceptional experience at Concord Honda today purchasing my very first car all by myself without a co-signer. Ali, our salesman, and April, our finance advisor, went far above to help get me a great deal and the financing that I needed. I would by far recommend Concord Honda to everyone I know.

Horrible service. Never will be coming here again brought my car in because it was making a whining noise from the engine Concord Honda tried telling me it was just the turbo when I know for a fact It wasn’t I ended up paying $95 for them to tell me nothing was wrong and that it was safe to drive turns out my transmission goes out and thankfully Walnut Creek Honda was able to help me out and get me the service that I needed I will not ever go back to concord Honda

Great service! Friendly, trustworthy and dependable! I have been using Concord Honda for service/maintenance for the past 15 years and have always had a great experience!

Have an appointment for service does guaranteed you will have a smooth experience with them. you need to set up an appointment with an advisor if you want to be attended to quickly. Lesson learned.

I had Tisoc help me get my car and he was AMAZING 🤩 he helped me find exactly what i wanted at the range i wanted and was just super supportive for it to be my first purchase and in the future i would go back when its time for a new car

What a deal!!! I am very glad I went Honda Concord. It was the best deal I ever had. All thanks to Prabesh who made everything so easy and transparent. He was very calm from beginning to the end and tried his best to give the best deal. I would highly recommend him. The best salesman I ever met.

I was able to get an appointment the next day. Checkin & service was quick & seamless. They were able to replace my battery under warranty at no cost. Totally satisfied.

Im so happy how smooth everything went. Eddie was our sales consultant. Sweetest guy. Never pressured us. Very patient.Gave is all of the details we asked for.Im very satisfied with our experience

Service Advisor Felipe was terrific from the time we dropped off car to pickup. He clearly explained the services and estimated costs. He even alerted us about a recent recall that we were not aware and ordered the part for us. I will always bring my car to Concord Honda for service.

We had a great experience with Mo! We leased a new civic from him and he was very patient with us. He is such a nice guy and didn’t pressure us at all. Michelle in financing was also lovely and super friendly.

My experience was wonderful, hassle free, and quick. Michael Gallardo was helpful and knowledgeable. He went above and beyond to ensure I got what I wanted. Definitely will use him for all my future purchases!

Jessica R helped me during my time at Honda and was very helpful. She explained items to me before asking me to sign or approve anything, although they are using a text message system to deliver the paperwork digitally. They kept waiting room chairs socially distanced and the space was clean.

We could not be happier with our new Honda passport! Thanks to our product specialist, Prabesh Guravain, the experience was fun, easy and rewarding! Would highly recommend to friends and family!!!

I knew what I wanted to buy but was hesitant to reach out to a dealership. My hesitation was squashed when Anna Marie took me for a test drive and made the process of leasing my new 2021 HR-V easy and seamless. She was so down to earth and personable that I felt like I had a friend on my side going through the process. The people at Honda Concord also made me feel welcomed and I would refer anyone to them for great service with a smile!

Service was super speedy and friendly! Jessica went above and beyond to make sure I was kept informed along the whole process. Thanks for your speedy service!

I recently bought in my Honda CR-V for a routine oil maintenance. My service advisor, Kenji, was very prompt in informing me that something else needed immediate attention. It turned out that my engine filter and air filter were really black and dirty. It must have been from all the fires last year. I appreciate the excellent service that Concord Honda provided. It was smooth and easy.

Everything, from being able to make an appointment online, to picking up my car when promised, went very smoothly. It is a rather large complex, but is very well organized. Although there were quite a few cars waiting for service at 7:30am! there were enough technicians for it to go smoothly. The employee Jessica went out of her way to be sure everything was done right, as well as being personable and welcoming in her approach. Very happy to have found Concord Honda.

I was serviced by Wasif promptly and politely. He did an inspection of the car and provided some suggestions to consider later on. He called me when the service was complete.

From the beginning since waking through the doors Evelyn was Amazing she was so warm and welcoming. JOSE took very good care of me and Chris sealed the deal being so helpful and fast getting me in and out of there just a few hrs. They made this purchasing process so easy and headache free! I will absolutely be sending my friends and family there and will be coming back for another new car! Thank you!!!

Great customer service, this is my #8 Honda from this place. Please go see Ali, simply the BEST!! Easy and fast!

Had a great experience taking our car in for service today. Jessica Reudy did a great job explaining everything and was very courteous and very professional. Would definitely come back again!!

Everything was good. Jourdan was very friendly and made sure everything went well. Definitely recommend coming back. thanks for everything!!

I trusted Concord Honda for all my regular maintenance needs for Accord since 2009. Mr Wasif has always made us welcome and reviewed with us, the necessity of recommended servicing to keep the vehicle operational. We appreciate his services.

Bought my first brand new 2021 Honda Civic sport yesterday. My sales person Mo was great showed me a great Selection of cars and really went out of his way to work with very much appreciated..also had a very good and funny personality helps make the time pass.. and Michelle was awesome as well had a great personality..I would 100% recommend buying a car from concord Honda

Bought a 2021 CR V

I scheduled my service with Sergio. He was extremely courteous and explained me everything I needed to know about what would be performed in my car. The service was fast and I was able to leave the dealership in less than an hour and a half. Thank you so much!

We we’re firstly greeted by a very busy and helpful lady (which apologies but we didn’t get her name) upon arrival and shortly afterwards our Service Advisor by the name of Jenny Herrera was there. Those two we’re courteous, professional, and very helpful making our visit very authentic. Thank you both for the warmth despite these troubling times that we all are facing.

Super friendly staff. Jessica helped and was very quick getting my car through the shop with their team. Will always come back for these guys. Honest people and nice place.

I love my Honda Team @ concord. Ive been coming here for many years and I always get great service, from drive in to drive out. A big thank you for Wasif and team for always doing a great job!!

Service was prompt and efficient. Employees are generally friendly. Still very difficult to reach Service Dept by phone to schedule appts.

Jose was my salesperson which was referred by Cristina. I can honestly say Jose was a very good recommendation. I didnt feel pressured at all and he was extremely knowledgeable and helpful. I was also helped by another person who was a woman, I forget her name but she was also extremely helpful! Definitely coming back

Fair price, wonderful experience beginning to end. Anna Marie was helpful and transparent. This is one of our best car purchase experiences.

Staff was very courteous, from Felipe Maramba to Evelyn, their receptionist. That’s one reason I drive over 20 miles to Concord Honda. Of course, the quality of work is excellent.

5 star very good all in all. The service the staff very knowledgeable on whatever I ask fast service very helpful

I love this dealership. Its so clean and spacious, and the guest center with free wifi is great to work while youre waiting. Jennifer is amazing! Im going to request her each time I come in for a tune up.

Really nice experience. Jose took time to show us the car and its features.

The guy who managed my service, was it Felipe? was really great. Gave me a ride on Saturday since I didnt have any transportation.

After visiting a different Honda Dealership and leaving very unhappy due to not being treated well, I was referred to Concord Honda by a close friend. I walked in nervous but I knew what car I wanted and the price range I was comfortable with.I met up with Mike and he immediately greeted me and was very friendly from the beginning. He got to know my needs and wants and tried to find the perfect for me that fit my price range. After showing me the lot, I immediately fell in love with one of the Honda Accords on the lot and I worked with Mike to make sure i left with it that day. Mike was super helpful and explained all the extras and the benefits and he was ultimately able to help me secure the best deal.I left very happy and if I was in the market for another car, Id visit Concord Honda once again. I highly recommend this dealership and Mike for his hard work, patience, understanding, and friendliness.

First time customer in for recall. Greeted quickly and I could tell she was smiling under that mask. Service Adviser Kenji Dupuis went through the intact process and said he would call when it was ready. Took a nice long walk on nearby Iron Horse Trail and got a call on my way back. Nice people. No pushy up-sale. Provided me with maintenance needed and current condition. Just over an hour and I was off and on my way. Thank you!

I wish I could report a good experience but my experience has been very poor. We bought a new Honda Odyssey at the beginning of 2017. We bought an extended warranty through Honda. Over the last 18 months we noticed the car seemed to reset electrically without us doing anything. The car would start after but it was concerning. It shouldnt happen that way. We took the car into Concord Honda where our warranty is. They said it was the battery (not covered by a warranty) so we replaced it through them. It wasnt long at all before it starting happening again. So, we brought the car in again and explained the problem. They told us we needed to replace our tires so we did (not related to the electrical issue). They said they could find no problem with the car. We explained our issues and brought it in the day after it did the thing we were worried about. More money for an inspection to be told there is nothing wrong with it. They said they can do absolutely nothing unless we can replicate the issue in their shop. Their main thing was about a code being flipped with the problem. If it isnt flipping a code now when it happens, it wouldnt flip it if they saw it either. Anyway, they said there is nothing they can do except continue to take money from us. So far, several hundred dollars for not fixing the problem. And, they would like us to come back and do it again. I am just shocked that the field of mechanics cant go beyond a code being flipped to figure out a problem. We also paid for a warranty that apparently has no value to fix problems in the car. I just dont believe they are doing all they can and I dont believe they are being honest in this situation. I wish I could say different because I want the world to have good mechanics you can trust and how loyal we have been to the Honda brand.

Jessica was excellent she checked in my car when we arrived, answered all my questions and than some. After the initial exam there was added work that needed to be done and she made sure I got the best deal. She kept me updated throughout. She was informative, knowledgeable and very nice. A pleasure to work with.

From registration to appointment time I received great service. I was kept in the loop and I was updated in a timely manner.

Excellent, professional service and I got the car on time for me to go to work.

Always a 5-star experience. Kenji was very helpful and knowledgeable. Highly recommended.

I really enjoyed my experience at Concord Honda, I wasn’t pressured into anything I didn’t want everything was explained to me until I fully understood the details of my purchase! I absolutely loved it and will return and bring all my family and friends!

I took my car for the service, even though I missed my appointment, Kenji was very efficient, he understood my problem, and he took care of my car in the best way and in the shortest time expected. Thanks to Kenji now I feel safe driving my car.

I came to check out the CRV. The salesman was very refreshing. I asked questions, he answered without pressuring me to buy. He told me about the offers they have showed me all the great features on the CRV/EX. I told him was not ready to buy today, but soon. He gave me his card, and when I buy if I can, I will come see him. Low pressure does work, pass it on.

Relaxed, stress free is the best way to describe our experience. Hands down the best car purchase that we ever had. It’s like my real family taking care of us. Concord Honda is lucky and blessed to have such a great team working for them. Starting from Lefie, Prabesh, Jessica, and Cris. Definitely will not be our last and for sure we will spread the word about our experience to others, so that others will experience it too. More power and more sales.

Jose helped us out and he was really awesome and explained everything to us perfectly.

I was there last week for a oil change and I got help from Jenifer. She is very friendly and she advise me to do a alignment with my tires since they very new. And that day the alignment was on sale. Jenifer is very sweet and she have good knowledge about the cars. And I feel it’s nice to get the service from Honda. I would definitely return back. And the wait time wasn’t so long. It’s was acceptable and there are a lot of popsicles at the concord Honda. It was nice. Love it. Overall I will give this place six star out of five because of Jenifer.

Jessica R. (Service advisor) is amazing and is the only reason I will be bring my car back too this location!

I feel as tho they mostly lied about everything. Kept putting responsibility on someone else. Told us that this and that were included,only to find a separate charge on the paperwork. We were told that we can cancel the extras within 60 days,only to be told it cant be cancelled. Dont believe anything they say. Read your paperwork before signing anything. They lied about everything.

Needed a repair after check engine light came on and engine was losing power.Because of COVID there was no free ride home offered. I waited 3 hours to find out what the diagnosis was. I spend 30 minutes on hold before someone answered the phone.I got a text message that the car was done. I needed to call again to confirm since I had to arrange a ride to get back to the dealer. I waited on hold again for 45 min before someone answered the phone. When I got to the dealer and told them how it was frustrating no one answered the phone he told me I should have downloaded an app to communicate. All for technology but for a minimum $185 diagnostic fee for you to not even. Answer the phones is a joke.

Excellent service. It was my first time buying a car by myself. Karim Tabellout explained everything about the purchase and the car itself to me in terms I could understand. I feel very good about my purchase today. April was also very good at going over all the paperwork with me.

FELT SO PRESSURED TO BUYYY A CAR, wouldnt take. No for a answer But I’ might give it 5 stars cus there was a cute worker

Please dont consider buying used cars from Concord. I wasnt made aware of multiple issues with the car and only could figure out when replacing the parts or getting serviced. For example the wheellock was installed but key wasnt provided. I paid the price and not worth it. Regret buying from concord. I wish I coud have consider other dealer over concord.

Went in for a new tire and was taken care of right away. Great customer service.

I Can’t Even Tell You How Thrilled I Was To Have Ms. AnnaMarie As A Car Representative. She Was Very Attentive. She Made Me Feel Like Family. This Lady Deserves A Award For Her Small Gestures and Intuitive Mannerism.

Upon arrival everyone was friendly and welcoming. The wait was not to long and I was comfortable in the lounge area while waiting and watched TV.The Advisor was friendly and personable. She educated me on what was recommended and did not forget to give me a quote to fix a minor body issue on my car, which was reasonable. The part needed was ordered and advisor scheduled an appt for me on April 8th to get it fixed. Overall great experience.

Great Service and Experience!! Very knowledgeable staff and friendly.

The service tech was reluctant to address the issue with my vehicle from the beginning. After inspecting my vehicle and finding the issue, I was told Concord honda will not fix it. My overall experience was that once they sold me the car they just wanted to get rid of me.

Monir was pleasant, professional, and extremely helpful. When one option didn’t work out for me he helped me find and suggested more options. I had a great overall experience!!

Concord Honda is the best! Wasif Khan consistently provides excellent customer service. We recommend Wasif and Concord Honda to our family and friends.

I highly recommend this place to anyone looking for a honest hard working sales man and a great car my sales man Jose went beyond perfect customer service and he didnt stop until I was satisfied with the car I picked. It was a smooth and easy process and Ill be definitely going back to buy my next car from Concord Honda again your staff is doing a great job keep up the great work thanks

Ive always been completely satisfied with the work done on my Honda. Wasif has a great personality and is extremely professional.

Annamarie was a awesome . Very down to earth and made me feel very comfortable. I recommend her anytime you are at concord Honda .

Ali Maloky is the best very efficient and took care of us very quickly. My husband and I were taken care of and the staff was all very pleasant and professional. Definitely recommend this location for all my Honda needs

Had a great experience buying my new crv at Concord Honda. Sales person Jose was very helpful and knowledgeable. I got exactly what I wanted for the budget I had in mind. I would highly recommend Concord Honda!

Bought a Honda Civic today. Customer service n management was so helpful and super nice. They helped me lucked the car I wanted and styled. Prabhjot and Manjot were very helped towards everything. They helped me pick out a car today. I think Concord in Honda is a great place to buy a car. Was very happy to buy a car today from them.

I did not wait for too long, I went to Honda Concord to get my civic inspected the staff was very nice and they help me out real quick, but of course I have to wait for my civic. Kenji was the guy who help me out and so nice of him to tell me that one of my tire has something sharp I believe its a nail. Im glad that I went straight to Honda Concord to get my Civic inspected. Thank you

This is the second vehicle that I got from Concord Honda but this is the third vehicle that I got from Lefie. The past two vehicles Ive got from here, my family and I have all been taken care of and felt right at home.

Mike is excellent! Sincere and honest with his dealings. Goes extra mile to address his clients needs.

I’ve heard taking your car for service at a dealership is expensive but I only went thinking my warranty would cover the a/c not working. But nope warranty didn’t cover it and never in my life have I paid almost $400 in labor for an oil change and tire rotation! I was in a hurry to get to work and had to wipe the tears from my eyes as I was clocking in. I was so upset because I work way too hard for my money! Single mother of 2 teenagers! Needless to say I will not be back there for service!

Concord Honda always take good care of my car.

This is not what i was expecting from Concord Honda..... totally got scammed me. Read all your papers before signing up to get new car from honda.. Be alert 🚨

Made an appointment to look at a car days in advance. Drove over the bridge to come look at it. Sales person said car was sold previous day then lied about calling us earlier. Great way to permanently lose a potential customer over laziness and then lying to our faces like we wouldnt notice. The attempt to cross sell something was hilariously futile

Very good place to buy Honda vehicles. I get my car serviced here everytime.