Ordered half a cord of wood which should be 12 long by 4 tall but only received enough wood for 6 long and 4 high. A half cord is a half cord and the size should be consistent. Effectively delivered a quarter cord for half cord price which is not acceptable. The pictures show the amount of wood delivered which is half what it should be.

I ordered a 1/2 cord of firewood. It took a few weeks for delivery which is understandable since it was the fall season. But they only delivered about 1/4 cord. I sent them images of the stacked wood with measurements. Called them and was told that I was on their list of people who they screwed over and needed to make amends. 8 months later and I never received the full amount of wood that I paid for. I guess thats why they are so cheap. You get what you pay for.

Ordered a cord of firewood on Friday and it was delivered on Monday. Burns really well and the delivery folks were really nice! Will definitely use them again.

So we got an delivery date pretty soon after paying for a half cord firewood. The delivery date was today and I mean, we had zero communication. We called twice, including once right before 5pm with no answer, just another voicemail. It was eventually dumped where we requested it. It’s looked small, but as we began stacking and counting, we learned the order was accurate. It is advertised as seasoned firewood and it absolutely is not. It’s still very green, moisture filled, and is covered in live moss! Threw one log into fire and it’s very visibly steaming, smoking, and the moisture is literally boiling off. Amazing they would provide such a product that could lead to faster creosote buildup. I’m not a first time homeowner or first time wood fireplace owner, so I’m very familiar with the issues here.So now I have half cord of unseasoned wood I guess to use next year. EDIT: its been a month and they havent returned a call, responded to a FB message, nothing.... They took my money and ran!!

Firewood delivery. Did a great job for us. Will use their services again. Highly recommended.

I have worked with Tony and his family close to 30 years probably. Tree pruning, removal & firewood. Great guys, service, and value.

My wood was delivered with a couple of big gnarly rotten pieces. I called the people at Sullivan and they sent someone out to exchange them for good pieces.

If you want good backyard firewood stay away! Just received my half cord of firewood which was not a full half cord and 50% was junk that half split knotty wood. Will not be back

Second chord I received from this company that just will not burn the wood was not ready to be sold very dissatisfied

Wood was delivered today. Argued about delivery placement even though it was within the 30 feet. Tried to have a fire in our fireplace tonight and wood would not burn. Tried our gas Kickstarter first, then a fire starter, then newspaper and kindling. Wood would not light. Green wood for sure, do not purchase from here unless you plan on waiting a year for your wood to dry out. Hoping they will refund and pick up the wood ASAP!

We ordered a cord of wood. Had to pay in full up front. We hardly received any seasoned wood which is what we ordered. Got a lot of fresh cut wood and most of the wood was really wet. The wood we got does not burn, even the older stuff. Do not purchase from this company!!!!! They do not deliver what they promise. I will not buy from the again!!!

Wanted to get one of our dead trees removed before it came crashing down onto our house. Called Tony for an estimate. He scheduled to come out quickly and look at the tree, gave us a very fair estimate and scheduled to do the work. He and his guys arrived within the scheduled time, quickly and efficiently removed the tree and cleaned up the waste. Would definitely recommend their service to anyone needing any type of tree/yard/landscape maintenance.

Seasoned wood is NOT what I received. This wood is so green it won’t even burn. I’m glad I only ordered half a cord.

Tony and his crew always show up within a few days of my phone call and do a great job laying mulch and delivering/stacking firewood. I have used Sullivan every spring for the past several years and will continue to call them as long as I have flower beds and a fire-pit. Would definitely recommend.

FIrewood is green! Everything went fine with the transaction. They communicated very well about delivery and the delivery guy was very nice. But the wood is green and wont burn. I will not buy from them again.

They have done yard work for me for years from weekly mowing to cutting down a tree. They are awesome. No problems and one less thing for me to worry about, they come and do my lawns and they look great

Always a great experience with these folks. Super nice and professional, and great product. This week ordered a 1/2 cord of wood stacked, and I am very happy. Thank you.

I called these guys got an estimate and had the work done all in the same week. They cleaned out my flower beds, edged and mulched. My yard has never looked better. I would recommend this company and will definitely use them in the future for any landscaping needs. Very professional and polite.

I ordered half a cord of seasoned wood online (paid up front) and immediately received a response stating scheduling was occurring. After 2 weeks of no update, I replied asking for one, or a refund. I did not receive a response, but that afternoon a less-than-enthused guy showed up with a pick up full of wood. Every last piece was soaked through, some of it, clearly still green, and not burnable.2 weeks later- one response from company was to give it a week. Another response was that of course it would be replaced and Im still here with the same wood that still doesnt burn right.

Is this place still in business? Called the number on the website and got a message it was no longer in use. Also tried e-mail but no response yet.

I have used Sullivan twice -- once for takedown of a large walnut tree and the other time trimming a fairly large maple tree. Both times the work was performed perfectly, quickly and with total clean-up. Plus, they were below other estimates by a good bit. I will not hesitate to use them again in the future, and have, in fact, recommended them to friends.

I had a 25 foot tree taken down in my back yard by Sullivan Tree & Yard. They had the best price by far, about half of other estimates. The estimate was turned back to me very quickly (one day) after I requested it online. Tony followed up with me on the phone two days later. The third day, we had setup the time and the tree was down on the forth day. Communication was easy and quick. The crew who came to cut the tree even cut the logs to fire wood length and stacked the logs neatly on my firewood rack! There was very little impact to the grass around the tree. I would definitely recommend them to friends and family.

I Ordered a cord of wood. They delivered 1/3rd of a cord. I called and complained. The sent someone out with 1/6th cord. They charged me for the full cord. I give up.

Ive ordered firewood from Sullivan twice now, and each time the wood has been too wet or green to burn. The first time, I called them and told them that the wood was bad, and after accusing me of not knowing how to build a fire, they offered to bring me a different half-cord, which just barey burned. This year, I thought Id give them another chance. After waiting 18 days for delivery, this wood is also too wet/green. How do I know its the wood and not me? In order to get a good fire going I mix in some wood from Kroger or Lowes and it roars like a bonfire. Im just going to cut my losses and call the Firewood Guys to get a half cord from them for this winter, and hopefully the Sullivan wood is dry enough to burn next winter.

Great service! Quick delivery with firewood deliveries. They also cut a tree in my back yard and were very professional!

I wish I had read these ahead of time! 1st cord of wood - green, wont burn. Emailed and called but received no response until I threatened to involve BBB. Condescending on the phone as if I have no idea what seasoned wood is and am being a difficult customer when it is entirely his fault - even admitted 1/2 was fresh split but should dry in 2-3 days?!? He brought another cord to exchange, promised very dry, but still green. DO NOT BUY FIREWOOD FROM THIS GUY!! I am keeping the cord for next year and getting another 1/2 from someone else to use this year because I just can not try to deal with Tony Sullivan any more. He is ridiculous!

I ordered a 1/2 cord of firewood. It was scheduled to be delivered between 12:30 and 2. It was not delivered until 4:30. The delivery man was very apologetic. But the kicker is...the wood is very very wet and will not catch fire. Ive called and received no return call back. I am very very disappointed and will never use this company again.

The wood was dumped 40 feet from where I instructed it to be. Wood is green and wont burn. The company responded instantly to my complaint and delivered a replacement chord of wood and stacked it for free. They removed the first chord. Very commendable, but the second chord has the same problem with not burning.

Sullivan came and did a free estimate for shrub removals and left the estimate in our mailbox. All we had to do was call back and schedule! They swept everything back when they were finished, quality removal. Very friendly- will utilize their services again!

We got firewood for the first time here the guy that brought it over was so very nice and the wood was allsome we burnt it for the first time tonight omg it was so nice I will never get firewood from anyone else thank you guys for a great service

Online you can select the date of delivery. I actually got my paid in full delivery two weeks and two days from what was selected. Horrible communication and follow up, however the delivery man was nice. I won’t use thus service again.

After trying more than 5 other providers in Columbus, I got Cheri Sullivan...great prices, professional and timely delivery. I will be back for more wood next year..

Ordered firewood 7-8 days ago, already paid, has not been received, have not been contacted, have left voice mails which have not been returned, their voice mail box is now full and I am not able to leave a message.I even talked to someone earlier in the week and they said they werent the person who handles that but would have someone get back to me. (which no one has)now I have to drive there to get answers.stay away.

First they didnt respond for over two weeks after I paid...and then they sent a half cord of green firewood that doesnt burn. I am reporting to the bbb

We ordered a half cord of wood to be delivered between noon and 2pm. The guy was half an hour late and when I tried calling the office they wouldnt answer the phone AND their voicemail was full.

Like others say, the firewood is green. Obviously cut recently. Sorry that we got an entire cord that we will battle with the entire winter. Take heed.

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