Did a horrible job cleaning. There was still dust and the apartment complex still charged me for a moving clean. Showed up a half hour late (which they charged me for). Don’t waste your time or money

I was there was 1/2 star in rating.Horrible service. DO NOT USE THIS COMPANY. I REPEAT,DO NOT USE THIS COMPANY. We moved to a rental house.we hired them for deep cleaning which includes cleaning cabinets, wiping windows from inside, cleaning stove, oven, refrigerator. None of this was done. Floor were not swept or mopped, bathrooms not cleaned, trash cans not emptied, kitchen counter top was all dusty, furniture not dusted ( there was minimal furnitures), cob webs everywhere. And yes the house was empty, so essentially no furniture that needed to be dusted. It was like they came for few hours, just chilled in the house and left . Do not use this company. And yes they charged $ 550 and did work worth $20. We had to clean house ourselves as soon as we can from different city prior to movers brought our stuff.

I was incredibly disappointed with this company. I was expecting to come home from my honeymoon to a clean home, however, no one ever showed up for the service and my home was still a mess. I called 6+ times and only got an answer once to some sketchy, unprofessional person that said they’d call me back and never did. I would 100% not recommend this company. This was not okay.

Its just so hard to find good cleaning service in the area and finding a good cleaner is so time consuming. I had to interview 5 ladies, and none worked out. So I decided to try Errund. They did the hard work for me by screening the cleaners. WIsh I know them earlier. Best cleaning service in town

My go to cleaning service before Christmas and Thanksgiving! They connected me with some really nice ladies who clean great with years of experience.

Happy to say I tried their service despite getting some mixed reviews. Surely, no service is perfect especially with cleaning. The alternative is I have to find and vet cleaners myself who sometimes dont show up as well

We booked errund for our apartment turns and move outs during the end of summer. 80 apartments done wonderfully in 3 days

The Best cleaning service I ever experienced!!I am amazed with the service I received from Errund. They are very timley, take feedbacks seriously and answers all the questions when it comes with scheduling!I was able to book them for Sunday afternoon and the cleaning service included cleaning one bedroom, one bathroom, and my kitchen which includes the inside of the fridge/oven. They were able to clean up all the chinchilla fur that just sits in the corner of the apartment (every pet owners worst nightmare!!) and cleaned up all the water-stains I wasnt able to remove for months.This saved me not just few hours but felt like Im definitely getting more than my moneys worth! I would highly recommend and definitely use their services again :)

I was so glad they could accomodate me last minute again. Their booking system seemed to have improved recently to show more accurate times of cleaner availability

I booked my first cleaning with Errund and they did an amazing job cleaning my house. I have now scheduled them to come every 4 weeks. I like they are a local service. Their customer service has been very responsive and professional and their services are reasonably priced. I highly recommend Errund!

Cleaner came 10-15 late and had no shoes. When inspecting the place afterwards, I saw a footprint on my kitchen floor. The refrigerator was cleaned very nicely, but the freezer was not touched. Inside the stove did not look like if had been touched either. The bathrooms looked good overall, but the floors in the rest of the apartment were mediocre at best. Would not recommend!

The “cleaning” team showed up 2 hours past the second, updated time provided by Errund via “Rob”. They stayed for 2 hours less than booked and did not complete the cleaning to anywhere near a satisfactory level. Rob continues to repeat the “no refund” policy insinuating that I should pay for time and services that simply did not occur. They basically mopped for $231. Furthermore, the “cleaners” reached out to my partner through social media questioning our feedback to Errund. From a safety standpoint, who know what information Errund has provided to these people that they then used to track down my family. “Rob” informed me that they only review resumes for the contractors and don’t have control over what they do. I again questioned the safety protocol. “Rob’s” only response to that was for me to email a generic mailbox for resolution. “Jake” emailed me back (after a follow up phone call) to regurgitate what “Rob” already said without so much as an apology for the inconvenience.After speaking with “Rob” and now “Jake” through email (with no way to speak with a manager or person in charge), they can only offer to send someone back to “complete”. For obvious reasons, I do not want anyone that they send anywhere near my home.I do not suggest that anyone deal with this company as they do not know who they are sending into your home and have no care for what happens after they send the person out. There are plenty of reputable companies that follow procedures to protect you and your home while providing the service that you’ve requested. Unfortunately, this is not one of those companies.

Errund reps were courteous and prompt. I was not able to book a service online due to my computer illiteracy and they helped me do so over the phone. Everything was smooth sailing and the cleaning was great!

As for organization or carpet cleaning, you can request as its not available on their website

I was amazed that I did not need to wait for a cleaner to come to my place to give me a quote. errund could just offer me a quote right away and while my credit card was required for booking, i was not charged until after the cleaning. The amount charge was less than what I was quoted as my place was not too dirty.

Errund requires a credit card for booking but I was only charged after the cleaning. I was not able to pay cash but card is definitely more convenient especially as I needed a regular service. Most times, less time than quoted was charged of course occasionally I requested some extra cleaning and my bill was adjusted accordingly after the cleaning.

Errund was recommended to us by our neighbor who used this service every major holidays when their routine cleaners were out of town. We were able to get our routine cleaner through Errund who was very nice and reliable.

Jake the customer service agent had helped me reschedule my appointment with ease. The cleaner came 10 minutes early fully ready to go with all of her own supplies. It is such a treat to have my home cleaned thoroughly. Highly recommend Errund.

I was asked for my id to verify that the card on file belongs to me. Great service that treats customer information securely as well. I highly recommend errund service.

Firstly, I typically never post reviews online. However, my experience with this company was so bad, that I felt obliged to warn others. Initially (first few months) we had a cleaner come out every 2 and she did a great job. She then left the company and we had multiple different cleaners (many of whom could not come as the time requested) and the quality varied from average to terrible. Given how far the standards had fallen, I decided to leave this cleaning service.I went online to cancel my service (I deleted my address, the recurring service, my email and phone number) but you cannot readily delete your account. More worryingly, you cannot deleted your CREDIT CARD information from their site. I then spoke with a gentlemen from the company twice and confirmed my desire to leave. The first conversation was abrupt, he was rude and seemed mad that I wanted to leave. He then called me back ~10 minutes later to speak with me (cooling off period - I guess) but I again reiterated my desire to terminate my cleanings.The following week, my credit card got charged full price for a cleaning when I was at work. When I got home the trash had been taken out, but there was basically no cleaning performed. I emailed the company requesting my money back and that my account (including CC details) be deleted but got a reply saying Our policy is to have the customer go and take care of cancelling the appointment themselves.I though 2 phone calls and cancelling online would be sufficient???This is a company in decline with average service and even worse customer service. STAY AWAY.

I wanted to get a regular service with the same cleaner and errund was able to customize a 6 month contract for me for my home cleaning. Highly recommend if you have special service to talk to support

I have been using their service for 2 years now every month. No issues. I often ask them to add a tip for my cleaner in the feedback to ensure they are reading my feedback and the charge for the tip often gets processed within the week. This means they read all feedbacks!

I am so happy that I gave errund a go despite being skeptical due to no human interaction in the booking process. I was used to old school having an in person quote but the online booking turned out to work better with all the convenience!

The cleaners arrived five minutes early and did an amazing job. They went absolutely over and above to clean our new home. They removed items left by the previous owner that we wanted removed (stars on the ceilings, tape on the walls, an old shower caddy) and did an amazing job cleaning our fridge (which was very in need of it). I cannot highly enough recommend these two women who even left a nice congratulations on your new home note. Thank you!

Christa and her team did a fantastic job! We moved in to a new home and it needed a clean wash from head to toe, when I walked in after the cleaning service it felt like a brand new home! We finally felt like we could celebrate being homeowners. They went above and beyond, made the beds, organized things on the floor, baseboards were spotless. I also had them clean the cabinets and fridge and I am so happy I did, worth the extra cash!

My overall impression is that Lalita and Errund were awesome! She arrived a few minutes early and came prepared to work. She was very upbeat and made it clear that her objective was to meet my needs! She did a great job on refrigerator shelves. I really liked her can do spirit and her hard work ethic. She made it clear that she wanted to be sure I was happy. I was running in and out on errands so the small things I mentioned were not made clear to her. I would definitely like to have her again on a regular basis and I know that she will quickly and joyfully learn my little nuances. You might consider adding a space where the client can specify particular things that are important to them. Ill definitely be calling you again!

I do not recommend this company. At first it was no show, then, after I called them, theyve sent somebody; the work she did was so-so; the huge issue is communication with management. They charged me double, and refuse to refund, giving different reasons every time I contact them: that they provided 4 hours of cleaning (they did not), that there were two cleaners (was one)...A worst experience a customer can have.

My first cleaner was a little weird but she got the job done. My second cleaner was a male cleaner who did a decent job. My third cleaner was my favorite whom I have requested to be my regular cleaner. thanks errund

Cleaner had an emergency and did not show up. I called support and spoke to Jake. He was most prompt and arranged for a replacement lady on the same day. Her cleaning was fantastic. Recommend booking their recommended hours for best results

Holly the customer service rep was courteous and helpful. She helped me to get rid of my duplicate appointments due to my misunderstanding of the website. Thanks!

Most cleaning services require a recurring program or advance sign up and I simply didnt have the time to plan my service. With errund, I give them only 2-3 days of notice and they get the appointment settled and the cleaners show up like magic

Worst customer service I have ever delt with and they do not pay their employees at all or on time. They charge the employees for their Miscommunications. They do don’t give all the information to access the properties so service can be completed.!!!!!! I DO NOT RECOMMEND THIS COMPANY!!!!!!

Was scheduled for this past Sunday at 8:30AM, got a text message the night before at almost midnight saying the assigned cleaner was not able to make it and would 12:30 or 3:30 work. I said 12:30 would, I was then told it would be 3:30! At 4PM i text and asked for an update on where the cleaner was, the first response was that she was lost, an hour later i was told they couldnt contact her because her phone had died!! I asked at 5 what the chances were that anyone could come, they told me chances were good, and to give them an hour! At 6PM I asked for an update and they said they couldnt get anyone out but could on Monday AM and could offer me an hours cleaning for free. I turned this down and they said i could get $25 off my next appointment. Jake the errund rep was actually very nice, communicative and helpful...but that is not helpful when i need my house cleaned!This whole process was a nightmare, the model is flawed! Errund dont employ the cleaners so they are independent contractors, so there is very little accountability! It is a shame because the idea is a good one, but will always have issues while ever they have cleaners who dont follow through and do their job!I wont be using this service again!

We love errund for the convenience in scheduling, great price and responsive support. They are more like a tech company than a cleaning company.

Outstanding work. Fast and friendly. Helped us out in a pinch - our last minute booking as our cleaners from a more expensive company I will not name did not show up. Honest and hardworking. Would hire again.

Our maid was 25 minutes late, but only because her sitter cancelled on her and needed to make other arrangements, which is understandable. She also courteously notified us in advance so we would know. We are happy with the cleaning.

I was skeptical to use errund in the beginning due to almost no human interaction during the booking process and the speed at which I could book a next day appointment. But I am so relieved and amazed that the service turned out to be real and am impressed with them.

Errund provides great cleaning service with great convenience of online booking, great standardization of the cleaning checklist. Three greats. you should try.

Shouldnt even get 1 star. I want my pay that I worked for. This company does not like to pay its employees and will ignore you. Unprofessional at best! And just a little view into what kind of company this actually is, I have now been threatened to take my reviews down before they will look into why they have yet to pay me via text message. They have blocked number after number Ive used to contact them in order not to pay me a pretty small amount of money. unAmrican horrible company!

We booked errund service for our wedding shower as you know planning a wedding is hectic so we didnt have time to clean. errund was able to send 2 professionals at our request even though they normally send one to speed up the process. thank you

My father just got out of the hospital and I needed a cleaning service for his apartment. My neighbor recommended errund and I am so glad they did.

Great service highly recommended. Note that the cleaners dont climb or remove tough stains even though most try

Maid did an amazing job cleaning our apartment. Even though we had to leave for work before the entire scheduled time finished, she was very efficient and managed to complete all of the cleaning in the amount of time that we had.

I wish errund existed when I first moved here. Took us great pains to ask around for a cleaner. Whenever we liked someone her schedule would not fit with ours. We found one but her standards dropped over time. Errund pros clean our place biweekly and we have had no issues because of their checklists

Always nice to come home to a neat clean home yet this service is inexpensive. Cleaning is my one luxury item especially when you are busy with work and have kids.

I used them in Minneapolis and was surprised I could use them in Columbus for my brothers move out. Same great service. Just one day notice, book online, sit back and my brothers house got cleaned. Got back his security deposit.

My cleaning pro did a fantastic job. The only issue was she broke a cup but errund promptly refunded me the cost of replacing the cup under their property protection insurance. Great service!

I have been a customer of Errund for 2 years now. No complains. Most inconveniences such as lateness or reschedule are expected since you have cleaners not robots cleaning for you. Then again robot cleaners never clean well.

I was very happy with errund service because I knew in advance what the cleaners were doing unlike many other services and I didn’t have to wait for an inspection just to get a quote. This service is great!

This service has been traumatic and lied to me ruining the arrival of guest by never showing up and then promised me a free cleaning later that night. Came and did an unsatisfactory job not even emptying the trash cans on my 2nd floor and STILL charged me! I Will never let anyone use this service again.

Like Uber, but for house cleaning and home services. I managed to book online for a cleaner for the next day. Transparent pricing and a cleaning checklist was given to me. $25/hr. Will be my go to cleaning service.

Cleaning pro was professional and I could book a gift cleaning for my family member using my existing account. Price is extremely affordable and service is quality.

Run these people are crooks