Worst Service! I would give them zero stars if I could. Do not use them. One of the water lines snapped off while I was not at home and flooded my bathroom. I called them for the fixes and they were very rude over the call. They said they dont cover it WITHOUT even coming over and inspect and I have to call Roto Rooter for the fixes. They may be a bit cheaper as compared to other plumbing services but dont expect any good customer service if anything fails.
The service was great! Our water heater went out on a holiday weekend .Ms Sherri was soo helpful they replaced it by the next day !
We remodeled our kitchen and needed to have our sink, water supply lines and drains plumbed. We couldnt be happier with B&L Plumbing and Jeremy; he worked hard and was quick to get this part of our project completed. The cost was very reasonable as well. I would say that Jeremy should be considered a valued asset to B&L Plumbing. You can be certain that B&L will be called again when we need their expertise. Thanks!!!!
We had a small leak in a valve in our basement. I was able to send a picture when I made the appointment. Kevin was our plumber. He was polite, very knowledgeable, and communicated very well. The plumbing from the extractor pump did not meet code due to the lack of a cut off valve above the check valve. This made the job much nastier than it should have been for Kevin, but no complaints. Kevin installed the new shutoff valve and replaced the check valve fast and efficient. In the end everything was fixed and you would never be able to tell Kevin was even there (except for the nice new valves). Very pleased. I would definitely use again, (of course we are praying for no more plumbing problems...)
I have called on B&L Plumbing in the past and have never been disappointed in their service. Today, Kevin arrived on time to locate and repair a water leak in the ceiling of my basement. He was so professional, caring and explained the entire process needed for repair. Before he left, he cleaned up the area and gave me the name/number to Executive Pro-Dry water removal to further assist me. Kevin then called them for me and they arrived 45 mins. later. BEAUTIFUL coordination to remedy my small disaster. THANK YOU
While running a load of laundry during my work shift at home at night, our washing machine flooded our basement due to a clog in the standing pipe; we were able to get a morning appointment for the next day. We received very prompt, professional and courteous service from Kevin, he came out and was able to remedy the situation within an hour. Im glad he called earlier than expected with an ETA before our scheduled time as this allowed us to start to work on making sure our belongings werent damaged as well as finish the laundry. Im also glad we remembered that jingle, it saved us a lot of money. Thanks Kevin and thanks B&L for keeping such a great technician on your crew.
B & L plumbing staff & services are amazing! Kevin and the other gentleman that accompanied him were absolutely excellent. Kevin was so kind and polite, informative, professional and straight to the point! We did not have a major issue thankfully but I know just after one service, I will always choose B & L for any future plumbing needs!
Super friendly staff over the telephone and the technician was very knowledgeable. The problem got fixed the very same day.
Jeremy was absolutely wonderful. Kind, professional, helpful, and knowledgeable. Sherri is so sweet and responsive too. B&L gets 5 stars from me!!!
Superior customer service from the time you call in to when someone comes out. They are extremely responsive, professional and service oriented. Christian came out today and was efficient, kind and the work performed was outstanding. Would not hesitate to recommend this company and I will be recommending them to family and friends!
Had a mystery leak in the wall, Jeremy came out and was able to diagnose where exactly the leak wall. It was as if he had X-ray vision to find it, very minimal drywall removal and was able to seal the leak in under an hour. Extremely pleased with his professionalism and work. I would highly recommend Jeremy and B&L for plumbing needs.
Very cool people. Worked on my parents house and my in-laws house. Thier prices are wonderful! Recommend for plumbing any day!
Yesterday we woke up with our drain near our heat pump backed up in our basement. It was funny because my husband and I were trying to think of our local plumbers and we started saying 6-3-8-7-3-4-1! Thank goodness for that commercial. Kevin was great. He was very knowledgeable and professional. He was early, and answered every question my husband had. My husband asked me to do a review because Kevin was awesome, and quick. Thank you B&L Plumbing!
B&L came out and fixed a leak in our sink, it started leaking 2 days later in the same location. When asked to come out and fix there work they said it was temporary. So if you want a temporary two day fix this is company, would not recommend.
Appreciated the diligent work that Jeremy from B&L did to unclog the main sewer line. He was efficient and determined to fix to our satisfaction.
I had a clog in my main drain going out to my septic. I called B&L Plumbing and they sent Kevin out. I told him all the things I had tried and by process of elimination I was sure the clog was in the main drain pipe. Kevin agreed and I opted for a camera view/clear the clog so I could make sure the drain got completely cleared. Kevin was great and I would recommend both B&L Plumbing and Kevin if you ever have a plumbing problem. Very professional and reasonable.
Poor customer service and lack of communication. If you lead with that you wont have my business.
High price, great customer service
I have worked with B & L for two residential jobs - a water heater repair and a garbage disposal replacement. B & L was able to get both jobs scheduled and executed within a short time frame, and the technicians (Jeremy and Nick) were extremely helpful, knowledgeable and professional. I would highly recommend this company for your plumbing needs.
The workers are amazing but this company does not value their employess. My husband worked her for a little under a year and if you see this and your looking for a job please do not look at this company for employment. We should have sued them because they were taking money out of my husbands checks and one time they took $200 out of his paycheck and I noticed so they had to write him a check. I wonder how much they stole in total from us and the other employees there who dont notice.
B&L Plumbing: They tried to up sale me from a leaking $20 ball valve to a whole assembly (2 ball valves, back pressure valve and bleeder valves) for $470 (after the military discount). I called B&L Plumbing thinking the tech was just trying to make money for the company. I talked to the owner Larry. He stated its his companys policy to up sale customers, as it is in the customers best interests. To prevent leaks within the system!! I explained it was not in my best interest to pay $470 (after discount) for a $20 job! Do Not give them your business. They will take advantage of you (as the owner says), because it is in your best interest. Incredible. This from the owner. Take your money to someone more ethical.
A classic plumbing situation, sudden failure of a pressure attenuation valve, a spraying jet of water....naturally on a Sunday afternoon. B&L promptly answered the phone, quickly determined who could immediately get to the house, efficiently diagnosed the problem, and courteously communicated the information....and they skillfully fixed the problem! The bottom line results were great, but equally important, the people interactions were a delight, right through their followup call to make sure we were satisfied.Highest complements to and strongest recommendation for B&L.Don
We did a total house replumb with pex 5yrs ago. No issue until it gets below zero:( they neglected to use pex on my washing machine and instead just connected it to copper in the crawl space :( the copper split open and soaked my crawlspace. Cost me close to$600 to fix
Ive used their services several times and they always deliver quality
Unfortunately, We have had the need for plumbing A LOT, since we bought our home. We have always relied on B&L for our repairs. Every single plumber that they have sent has been extremely knowledgeable, efficient, well mannered, clean, and given exceptional service. Another plus, they always give a fair price. They let you know what options, if any, and what the most cost effective repair would be without cutting corners to save. They have never tried to upsale or push unnecessary repairs. Actually, they have cautioned me away from unneeded purchases and repair. The last time, I had them check out one of our toilets. Another repair man had told me it needed replaced. When B&L looked at it, he made simple adjustments and the toilet is 100% working now. I recommend them to anyone who is in need of plumbing services.
I like B&L Plumbing. They have good customer service. They call to let you know when they are on their way. The tech that took care of my plumbing problem was very professional and courteous. He got the job done and made sure it was fixed before leaving.
Called and a few days later the issue was immediately resolved. Though it was my plumbing that caused me money which is the case by case deal with our own issues. B&L dealt with it as quickly as possible, if you are looking for a professional service with friendly people who come to your door. Look no further, My experience was excellent with this company. 24/7 service with equal pricing on the weekend as any other day choose B&L Plumbing I send all my recommendations to them now. Thanks again for resolving all issues.
We have a leak filling the crawl space that we found out about on a Sunday night, the dispatcher was great to talk to, patient and direct. Making sure we knew about what to expect. Jeremy, who showed up at the house about 9:30pm or so, was bright-eyed and ready to work! He was knowledgeable, And showed us exactly what was going on through the whole process. We were very stressed about the cost and damage, and everyone we talked to and worked with were understanding and so helpful! I will definitely be making B&L my plumbers for any future needs!
Called on a Sunday to have someone out the next day and snake the drain in my kitchen. Lady on the phone was courteous and set me up for am 8-10AM window. Kevin called around 7:50 that he was en route, quoted me, and got the job done by 9. All told, the road fee, drain snake, and $25 first time discount brought the total to $246. I would consider this a tad pricey, however Kevin was professional, left my house exactly the way he found it, and showed up at the beginning of my window which I always appreciate. I am very pleased, and have never been more happy to be able to wash my dishes.
They did an Absolutely Fantastic job. They found two additional problems and fixed them as well. DEFINITELY FIVE STARS
They were right on time and alot cheaper then other plumbing companies. They were extremely kind. I would recommend to anyone that is looking into getting there plumbing fixed to give B & L Plumbing a call.
Were selling our home and the inspector found a leak in our crawlspace and under our bathroom sink. The tech who came out was on time, very courteous, respectful, and professional. During this time of Corvid-19, he arrived masked and gloved, and was VERY aware and careful of keeping distance. He thoroughly inspected these areas and found nothing leaking. He was kind enough to write a detailed receipt (which was emailed, no paper or devices being passed) that assured my buyers and helped to sell my home. I have used B&L in the past, and will definitely use them again! Thanks, guys!
Charged me $730 for a two and a half hour job replacing a refrigerator supply line. The plumber left two large, sloppy holes in my basement ceiling. I feel that for the price, he could have taken better care to leave me with something more easily patchable. When I called to voice my disappointment, the woman at the office was very kind and said she would look into getting me a reimbursement for the damage to my ceiling. Never heard back from them. The one positive is that the supply line works. I have worked around the trades for 10 years and I would recommend shopping around for a better value.
Great service! We had a main sewer line clog and they came out within 40 minutes of me calling. He got it all cleared out and was very professional and courteous. I recommend them!
I am so impressed with B& L Plumbing!!! They came out on not just a Sunday, but an Easter Sunday!! The plumber, David Baker was extremely polite and very efficient! He fixed the problem very quickly and very professionally!!I would recommend B&L Plumbing to anyone and everyone! As a matter of fact, I already told my neighbor how pleased I am with the service I got! They are the most reasonable and most accommodating professionals I have ever seen! I don’t know of any other plumbers that would come out on a Holiday! If they did, they would probably charge a fortune, but B&L was very reasonable!! It’s nice to know that company, B&L, and its employees,have integrity and outstanding customer service!!
Very happy with the service B & L plumbing provides. They were able to get me scheduled for the next day, because it was not an emergency situation. Sam was able to make the repair same day. I will definitely continue to use B& L plumbing in the future.
Sam was knowledgeable, polite, friendly, considerate and wore shoe covers on her feet, as well as putting them on the wheels of the equipment brought into my home.B&L Plumbing is our go to company for any plumbing issue we have. We also used them when we remodeled our bathroom. Each time we’ve needed their expertise, we’ve always been pleased with the results!
Arrived at 4:55 PM to replace outside spigot. The repair took less than 20 minutes and it was literally 30 minutes between the time he arrived and the time that he departed. Total cost $304.00I dont typically complain but B&L Plumbings fee structure is outrageously expensive and I will never use B&L again. I was told that theyd charge a $75 trip fee which was not a problem. What I was not told was that THEY DO NOT bill by the hour beyond that.... they have some sort of hidden fee structure that they do not tell customers about until after they arrive... a very deceptive practice.I could have declined the repair after given the estimate to repair but I would have been stuck with a leaking faucet over the weekend and was already on the hook for them to tell me exactly what I told them on the phone I need to have an outside spigot replaced. Kind of stuck between a rock and a hard place. All of this after, they missed my morning appointment time and had to call for them to come seven hours late.When I made the appointment I told them EXACTLY what was needed to do the job and they could have told me of the estimated price before ever dispatching but they did not. They could have also shared the fact that they do not bill for actual time spent doing the repair but rather a set amount... whatever that means. The technician told me at completion that some job take much longer to complete... so in other words, I paid a higher amount so that other customers could pay less???? That seems to be their model.BUYER BEWARE... The technician was nice and did a good job - am not finding fault with him. This job basically cost us $608.00 per hour. They are EXPENSIVE beyond belief.
B & L did not disappoint. We have used them on a few occasions and each time they have been here, they have gotten the job done. Sam in particular was awesome. She was courteous and polite and didnt hesitate to answer any questions. Keep up the good work.
Fantastic service and knowledge. I (mis)lead the technician, Rick, on what I thought the source of the leak in basement bedroom ceiling. He checked it out and looked around some more and got to the true source of the problem. He kept me informed the whole time on his troubleshooting methods which were very logical. Got a great price with a military discount. Thank you Rick!
My guy John was just outstanding. After calling two other places, this was the only one that felt my urgency. I live in a condo and with a leaky hot water heater could have caused huge damages to my downstairs neighbor that turned out to be rusted underneathe. He was polite, efficient, knowledgeable, came out promptly. Absolutely amazing and off a friends referral. Will tell others and would use again. Thank you so much for saving my day!
Fast, Reliable and courteous. Fixed our water heater in no time flat. Good prices.
I had a leak under my kitchen sink this morning. I called at 0630 this morning to see when someone could come out to repair the leak. B&L plumbing gave me a window of 1000-1200. The plumber (nick) called at 1005 and said he would be at house in 15 minutes. He was able to repair my leak and was out by 1115. This has been the fastest and best experience I have have with any plumbing company. They had great customer service and were very knowledgeable. I would recommend them to anyone. Awesome job.
Our water heater stopped working on a Friday afternoon. I called A & A Plumbing and left three messages on their after hours emergency number. NO response. Monday, I called B & L Plumbing. They sent a truly decent and honest rep who told me there was no gas going to my appliances and referred me to the gas company. Black Hills. Maintenance and upgrade of my meter was responsible for the outage but they had failed to advise me. Black Hills called me back immediately and send me a refund for the service call from B & L Plumbing. I just email them the receipt. I got the check in 3 days. Integrity and honesty, along with willingness to own their mistake has earned my trust in Black Hills...and B & Ls honesty was refreshing. I would recommend both. However, A & A will never get my business.
This place is extremely unprofessional and rude. I was told that a plumber would arrive between 2pm and 4pm to help find out where my shower is leaking from. I had to take off work in the afternoon to accommodate this. I was called after 3pm, stating the plumber will be an 1hr plus before he can come to my house. Which pushes outside the window I was told to be available. I am unable to take off a lot of work and asked if there is anyone else available to arrive during my window. I was told no immediately and that my plumber is the only one available and that they can reschedule. (Can’t reschedule due to work). I said no and that I would need it done today and I was told that I would just have to wait and if I don’t want to wait they’ll just cancel me. I asked to speak to a manager and was told there is no manager and said I am being recorded, the plumber will get there when he gets there, and hung up the phone one me. Garbage customer service and needs to reevaluate staff.
Great Service!! Technician, John, was professional, knowledgeable, courteous and fast. I have have used other plumbing services in the past and John with B&L is the BEST. The company gave a time a frame for the work to be performed, they followed-up letting me know the status, and called to make sure I was satisfied with the work. Great Customer Service! I will certainly use them again! Thank You, John and B&L!!
Professional and extremely fast. I called in the morning because our residential water pressure had gone berserk. They scheduled me for that same afternoon. Jeremy arrived on time, went to the faucet to turn it on, and knew what the issue was immediately. After a consultation and upfront pricing, he knocked out the problem in less than an hour.
John called ahead to alert us that he was on his way, he was courteous on arrival, he went quickly to the problem area, assessed the situation, tried a remedy twice, and let us make the decision on the next step (replacement of the piece of equipment). He had to leave to get the new device, was not gone long, quickly made the switch, demonstrated its features, and was done. He created no mess, showed competence throughout, and was done. Just the kind of experience we like and expect when we need help.
I want to give a big shout out too the operations staff and my plumber/technician Kevin. They were very supportive and helpful, and especially Kevin who did a fantastic job not only explaining everything, but helping to calm my nerves down and entertain my children as I was trying to make decisions. Would highly recommend them to anyone!
Excellent, prompt service. Weve called them twice and I couldnt be happier. I dont post reviews often, but this company is great!
John was extremely professional, timely, and worked extremely hard to resolve our water heater issues, while also being budget friendly! He turned a potential $800 issue into a $175 one! Highly recommend! Theyre awesome!
From the lovely lady on the phone that rescheduled me twice due to my crazy schedule to Davids professional manner, I am very satisfied! They came out on the day that worked for me, had my sink and shower fixed within the hour, and as cheesy as it sounds he was wonderful to my dogs!!! The price was reasonable as well, which really helped! I will definitely use them again in any of my plumbing needs!
I was so happy with the work Sam did in my wet dark crawl space! She replaced my sump pump in a heartbeat. The price was reasonable and I got same day service. I will definitely use them again.
B&L Plumbing was an absolute GOD SEND! My shower cartridge went out and I had gotten a quote from another company that wanted to complete a super complex job, take out all my plumbing and do all this extra work for $1400. I called B&L Plumbing to get a second opinion, they came out immediately and gave me a kuch better quote. Both of the technicians that came out (Samantha and Keith) were super helpful and extremely professional. They completed the task quickly and efficiently. I was extremely suprised and delighted in the job they both did both with the consultation and the actual fix. I will definitely be using this team in the future.
I have used B&L before and was very pleased with their service so I went with them again. I was NOT disappointed. A bathtub drain was leaking into my basement and access to fix it was beyond what I could handle myself. A handyman I contacted actually suggested I would have to cut through the drywall in an adjacent room in order to have adequate access. I wasnt ready to do that and contacted B&L instead. The friendly staff quickly got me scheduled. On the scheduled day Kevin contacted me to see if they could come early which worked well for me. Kevin and Rob were able to access the pipes through the basement utility area without cutting through walls or floors. They thoroughly explained to me the source of the leak, how they would fix it, how long it would take and gave me a firm price cost. They were very professional as well as expert at their work. I couldnt be happier with their service and am relieved to have this major problem resolved with minimal impact. Thank you Kevin, Rob and everyone at B&L!
B and L Plumbing has been fantastic. I have use them for the past few years and I appreciate how fast they are to get to the work and what a good job they do. John is fantastic!
The first time I used my new clothes washer in the house I had just purchased, the kitchen and laundry flooded! This caused my downstairs bathroom sewer to back up too! It was a disheartening nightmare, but David arrived promptly, cleaned my outside sewer line, and stayed for a couple more hours to unclog the internal line between the kitchen and laundry room. He was awesome! His courteous and competent service made a bad situation seem less stressful. After the water restoration team set up blowers for the entire weekend, my pilot light went out on my water heater. I requested David and once again he worked for a couple hours, attempting to restore hot water to me, to no avail. The next day he replaced my water heater. David answered my many questions and kept the level of stress down with his calm and helpful nature. Again, he worked diligently to restore hot water to my home, and the past two days it felt wonderful to take a hot bath and shower. I asked David to give my inspection report to Dan, who took the time to come over and explain the most efficient way to insure no further problems with the sewer in my home. After receiving two other estimates, Im going to schedule with Dan to replace my sewer line in June. I would gladly recommend B and L Plumbing, David, and Dan to anyone who has sewer/flooding issues in their home. Id offer more than 5 stars if that were possible! Thank you and God bless you for your excellent, friendly service.
It was our first time to use B&L Plumbing. They were not booked up like everyone else and came to the house quickly. Was told they have plumbers that handle just emergencies. Love that they can take care of immediate problems quickly rather than focusing only on large jobs leaving us to handle emergencies at their convenience. Jeremy came out and was very knowledgeable and the repair done quickly and best of all, B&L did not overcharged....Yeah!!!! Love these guys. Will call them from now on.
These guys rock - always helpful with any mess that I get myself into!
Installed a dishwasher for us and did a good job, however they were VERY high priced.
Jeremy has great customer service skills and did a great job at explaining what he was doing. Pricing was VERY REASONABLE!!!
Worked with John Speiser. We had issues with our water heater pilot light not staying on. John worked with us to offer multiple alternatives to help fix things, which ultimately culminated in our doing a complete water heater replacement for an 8-yr old unit. John was great. Talkative, nice, and professional - and explained things to me in a way where I understood. As a company, B&L was great. They came out quickly, offered alternatives, and the work was done within 3 hours from start to finish for a full replacement. Price was very competitive vs. some of the larger competitors. Highly recommend B&L!
May 21I think $230 is too high a price for a 5 min relight of a pilot light. I was out of town and couldnt do it myself. Make sure you ask about the price up front.Oct 18B&L took great care of me. The work was fast and high quality. They were super responsive making sure that no one had to take cold showers any longer than necessary. They solved some new code issues quickly.Their staff went out of their way to give me a military discount even when I forgot to mention it right off. These guys will take care of you!
Very satisfied with services provided. The plumber had almost 20 years of experience and it showed. Will use again for our plumbing needs.
This company is amazing!!! Honest, fair and extremely quick service. Great service at all steps, from the lady who scheduled the appointment to the tech who completed the repairs.Had water heater issues, which Tom diagnosed and fixed quickly. Once the repairs were complete, Tom took the extra time to explain to us how our 2 tank system works and showed us how to optimize our hot water production.This company cares about its customers and it really shows. Thank you for the amazing service and great people!!! You have created a lifetime customer and a referral resource!!!
Couldnt find what gas parts I needed.
I wish Id called B&L much sooner. B&L resolved in a single day what the leading national plumbing company couldnt fix in 4 months of service calls. John showed me exactly what was wrong with my hot water tank and backed it up with proof. I felt well-informed when we agreed that replacing the tank was the best option. He completed the installation quickly and correctly. Six months later, and Im still extremely satisfied with the work and my purchase.
I called late on a Saturday morning because my water heater was leaking. B&L had David at my house by 3:30 pm to install a new water heater. David did a super job of removing the old leaking heater and installing a new one including adding some upgrades to bring my system in compliance with some new codes. I was very happy with the timeliness and quality of the work. I will definitely use B&L again if needed.
Jeremy installed a new hot water heater. He was thorough and explained what and why about the installation. Jeremy knew his stuff and got the job done. Very nice young man.B&L will be our go to plumber.
Sam did a fantastic job, start to finish! Professional, thorough, conscientious -- even noticed and fixed an error made years ago by a different company. Ive used B&L for several jobs, and Im never disappointed.
David was the technician who showed up at our house. He was timely, very considerate and professional. He took care of all clean up and made sure to give the extra attention and detail in his service when he didnt have to. Really appreciate his hard work and kindness.
B&L plumbing came through again for me!Kevin is the best! Coordinated everything with water department to get the job done right!!Great Company to work withThanks
We had a leak in a bathroom running into our basement. Called and had someone to my house within about 2 hrs. Jeremey was easy to work with, found the leak quickly and did the repairs. He was knowledgeable and gave me updates as well as showed me the problems. I would highly recommended this company and Jeremey, working in real estate I’ve worked with a lot of plumbing companies and they will become my good to moving forward.
Very friendly and efficient. They did a great work. Definitely would call them again with any plumbing issues.
We had a back up in our basement floor drain. The technician David ran the rooter out to the street and then check with a camera. We had a root clog that was really restricting the pipe. He wasnt satisfied until he had cleaned the drain three times and rechecked with the camera. We really appreciate the extra effort he made.
Excellent! Nick and the other technician with him were professional, courteous, and very nice. They continued troubleshooting until certain the problem was found and corrected. Highly recommend.
Did a great job making sure all our new plumbing was hooked up properly and able to fix a separate problem succinctly. Showed up on time and gave a courtesy call before arriving which I really appreciated.
Excellent service, on time, and the highest level of professionalism.Kevin was our service technician and he was absolutely a subject matter expert. He displayed his high level of domain knowledge by explaining the work he was going to do, thermal expansion properties of a hot water heater, sewage gas risks, current code and regulatory information, etc. Kevin was also respectful to our home by cleaning up completely after his work was finished, and wearing shoe/boot protectors when walking on our carpet. On top of all of that, he was also very friendly and personable too... which of course isnt a requirement for a skilled professional like a plumber, but it was really refreshing. Again, Kevin was beyond great and I hope this review gets back to him.You know when you receive such great service from an organization that you are actually willing and motivated to write a positive Google review? That is exactly what you are reading.Would definitely recommend B&L Plumbing to friends and family based off of my experience.
We had a holiday weekend emergency. B&L was the only company concerned enough to re-arrange their schedule to get someone to a neighbors home as quickly as possible. Kevin came out and provided a thorough explanation of the problem and the solution. He made a trip to the store since supply houses were closed for the holiday. Excellent work, did not miss a detail, great job from start to finish. Fantastic job!
B&L did an OUTSTANDING job from my first call to job completion. Every person I spoke to was professional and helpful. John, the service technician was awesome. We had been without hot water for the past 14 days due to a faulty install by another plumbing company. I called B&L after hours, to try to resolve the problem. The night phone service was a live person who made us an appointment for first thing next morning. John, our service tech, called first thing next morning (this morning) to make sure he knew where we were located. He arrived, got to work, and quickly identified that a brand new hot water heater (only a week old) had been improperly installed and was ruined. He made arrangements to immediately replace the water heater. After a parts run and some lunch, John spent all afternoon getting things right. And as I type this, we have HOT water for the first time in 14 days. Way to go John, the support staff and B&L Plumbing in general. A top rate company and a top rate experience.
Our garbage disposal wasnt working. B & L Plumbing came the same day we called and took care of the problem. Good service. Reasonable rate. And their technician Jeremy was very pleasant and efficient!
I could use numerous adjectives in describing B & L and they would all be on the totally positive side. Great, terrific, outstanding, super duper, awesome. Reesa was in constant communication which kept me in the loop at all times. She is obviously a dedicated and accountable employee . Nick, the actual plumber, was also dedicated and personable and went above and beyond his duties in deducing the problem and effecting fantastic repairs in an efficient and timely manner. Nothing but high kudos for the entire operation from beginning to end. Use this business!
I have had many plumbing issues & I always ask for Donnie. He is wonderful. Donnie is polite, experienced, efficient, honest and he knows how to get the job done. If you need a plumber - call B&L and ask for Donnie.
Kevin was friendly, professional, and efficient. He was able to come out the same day! The cost was reasonable and my wife and I have peace of mind with the repairs. Thank you!
B&L Plumbing have done work for me on multiple occasions. They are my go-to plumbing company. They are always efficient, friendly, and take time to explain the work and make sure that they arent charging you for work that does not need to be done. Kevin and Jeremy are great!
Our water heater busted. I called to see if someone could come out and give me an estimate. Kevin was here with in the hour. He gave us an estimate and went back to the office to get the parts. The entire process was painless. Kevin was very personable and cleaned up after himself. He did an excellent job. He explained the process and answered any question my husband threw at him. My husband who is a hard person to impress was so impressed with him. He asked him to take a look at another project. Kevin came back the next day and completed that job with ease.Thanks B&L for sending such a wonderful person to handle our job. I would recommend him to anyone.Carla Battle
People with integrity and knowledgeable. They have fair prices and good quality parts. They never do a job half way. Their men are on the ball and get to you right away. No job is too small or too big. This place is amazingly the best in town. Worth every penny!
I am really pleased with B&L Plumbing and the professional, respectful service I received. From the receptionist to arranging the work in the house, B&L was very accommodating. Tom G was courteous, very knowledgeable and skilled in the field. From assessment of the problem to installation, the procedure was well explained and the work was very timely and well done. Ive used B&L in the past and continue to be a satisfied customer!
Our water heater went out and our home warranty company contacted B&L Plumbing for service. John showed up exactly when scheduled, he was very friendly and super helpful. I was surprised he had everything he need to completely remove and install and brand new water heater then and there, as I wasnt even prepared for that. :) He gave us a great experience and did an awesome job! Would use again. Thanks so much!
The technician was very throughal and efficient. He checked everything out and explained what he was doing. I will definitely call them again if I need a plumber.
I would like to thank Donnie from B&L Plumbing for his recent visit to our home. He was very friendly, yet professional when helping me with our outdoor plumbing problem. I appreciated his quick diagnosis,timely fix and additional suggestions to keep us problem free in the future. I would gladly request Donnie again if the need should arise.
We have a house that we are selling and is already under contract and on a strict timeline and they made it work. They fit us into the schedule very quickly, were very professional all around, and the service was awesome. I highly recommend you check them out if you have any work that needs to get done. They have some of the best prices if not the best, on top of the top notch services that they provide.
I had a drain backup over the weekend and B&L came out and cleaned almost a full bucket of roots. It was cold and they still made several passes until the water flowed freely. Nick and Kevin were persistent until the job was completed and completed correctly. They were tidy, respectful and friendly. I have lived in C/S for 30 yrs. and this is the best plumbing company I have ever worked with. They are now the ONLY company that I will deal with in the future when it comes to my plumbing needs.Bravo B&L, the work exceeded all my expectations.A. Gonzales
Kevin ask if I had any other concerns than what I called about. I let him know I did. He took care of each one saving me another appointment and another trip charge. He had a wonderful attitude about everything and was happy to help.
My experience with B&L Plumbing, Inc. from the time I initiated the phone call to the completion of the job was excellent. Office staff was excellent, communicative and re-assuring. Chelsea has a calming effect on me when I spoke to her about was occurring in our home. Tom G & Kevin that came out to our home were courteous, respectful and considerate with the unique dynamics of our home life. They explained everything in a manner we could understand and kept us updated each step of the way. This was a referral from another family member and we couldnt be happier with the end result. We will certainly refer them in the future and are happy with the updates they made in our home!
We had a broken shower valve stem in a rental home. They wanted 400 to replace the valve stem or 1200 to replace the whole valve, shower and tub assembly and install a chrome wall plate where they needed to cut the tile out. We agreed to the more expensive repair. Well, when they put on the tub spout they didnt properly secure it, resulting in a broken o ring, that caused minor water damage in our finished basement. When we called for them to come repair and assess the damage they were very rude. They said it surely wasnt their fault and when they come investigate they will charge us a service fee. So what may have been a simple oversight by an installer turned into a big deal because instead of being stand up people and making it right they blame the customer. We will see how it pays out. We communicated that under no conditions would we pay a service fee for them to protect their liability. Right now I am here from Dallas to ensure the plumber doesnt get away with what the office people communicated. Oh, and btw, Ive asked for a supervisor to call me and still no call. Pictures coming.
Kevin and Jeremy were professional and courteous. They showed up early and resolved my plumbing issue quickly. Highly recommend B&L Plumbing.
Believe this is my third use of B & L Plumbing. They are prompt, courteous and extremely knowledgeable. I dont think twice about calling them and the always give me great information. They answer all your questions and, in my experience, teach you ways to avoid having the same issue again! Always good to learn new tricks! I appreciate the great same day service and phone calls with smiling voices! Keep up the great work!
Great service from B&L. Had a water heater go out. John (service technician) was fantastic and answered all of our questions. He even worked into the evening hours in order to install a new water heater. Highly recommended company. They also always show up on time.
Had an exterior faucet water leak that was going into my basement wall/ ceiling. Shane came by was fast and got the repairs made quickly. He was courteous and they even had shoe covers so they dont track stuff into the house. Wonderful customer service. Recommend to everyone