Villa use to be the best club! What happened (and dont blame this on COVID because Villa members have been paying the highest rates of any club)?!!!!!I joined because the kids care seemed superior to any other clubs weve been to. After 3.5 years of being a member I am now trying to cancel and they are making it almost impossible to cancel.Here is why NOT to go to Villa. . .* I was only able to use kids care a total of 2 times all summer because they require you to set up a time 24 hrs in advance; however, parents will go onto the online portal and sign up for weeks at a time in advance and there are never any openings. No more showing up when its convenient for you! Everything has to be scheduled 24 hours in advance (if its not full already).*Indoor kids pool is never open. This was one of the big features for us joining. I saw it turned on only one time the entire year this last year (Im a regular). You can go into the kids pool area but they wont turn on any of the water features.*Theft became a huge issue this year- my swimsuit was stolen (hung outside the shower while I was drying off) and my kids shoes (at outside pool).*Absolutely no one to talk to or get info from. You can call their number but you will sit on hold for hours. They want you to do everything through an online portal but the portal is always experiencing technical difficulties.*They got rid of a huge section of the weight area and taped it off for personal training use only.*Equipment, toilets, showers, ICE MAKERS are always broken!!!!!If you dont have kids and you are wanting to mainly work with a personal trainer then Villa will probably work for you- other wise I would go somewhere else.

This is a hidden gem. I had never heard about this place before, but now Im an addict. Work out rooms, saunas, pools (indoor and outdoor) hot tubs that are actually hot🥵, and an incredible water slide with life guard staff that is extremely attentive to everyones needs. Not to mention they have one outside thats even bigger!! We held a birthday for a 5 year old and this was the best decision of our lives. We will be coming back every year for this. They provided all the supplies needed and made us feel like royalty. It really added to the princess status the birthday girl was already experiencing. There was one small misunderstanding with a new staff member, but the place compensated us beyond what was needed just to keep us as patronages. Their customer service and etiquette were beautiful and truly a wonderful experience. Thank you so much for making the bday girl and her mom feel like a princess! You guys rock!!!!

My family loves VillaSport! Five pools available (2 outside, 3 inside) and a gym to boot. So much for my 4 kids to do and for my hubs and I to do. Very worth the monthly membership, in my opinion!

Villa Sport gym has been the only place that has made me want to come back and exercise!Its such a treat to relax sore muscles in the sauna before swimming laps. And, the steam is great to finish up a gym visit!They have healthy snacks in the cafe and wine and beer! Also coffee!My daughter loves playing at the Splash pad, and the staff is so welcoming and generous.

This place has really gone downhill, yet they are still as money grubbing and care as little about the customer as ever. Following COVID-19 lockdown I was super excited to get back into the gym.But upon returning though the gym, seeing what a poor state the equipment was in, not only filthy but falling apart, super disappointing. One of my favorite things about any gym is the sauna, but oh man Villas horrible now. The wood is disgusting grimy and dirty. The teek colored wood is covered in layer of black and falling apart. Yet they take no measures to even do basic cleaning or maintenance anywhere. I sought out management for over a month to try and catch someone to address this with, but it wasnt I was fed up with no response staffers and finally cancelled my membership, that I heard anything back. They dont care about the customer, only the money that the customer pays. General Manager Megan exemplifies this and took no action to make amends. In fact they fraudulently charged my card this past month despite my cancelling. I have already filed with the fraud department of VISA and BBB against these crooked actors. This place is not what it used to be. I mean they have always been greedy and provided horrible customer service, but I was there for the gym and was able to overlook the unscrupulous haughty attitudes of their management staff. But now the gym is subpar why pay $100 a month to an institution that I dont like? Solution: Im not going to. And neither should you. Put your money in businesses that value you, and let the businesses like Villa fall to the wayside.Im at Lifetime now, also overpriced but the customer experience and hours are better. I attached some pictures from one of the emails sent to Villa management. See for yourself why you should avoid this place.

Weve been going here for a few years and mainly use it for swimming year round and a lot of soaking in the indoor/outdoor hot tub in the winter.

Incredible facility! Im looking forward to seeing the next time that they have an opening for teaching there as I would love to be a part of what they are doing.

This place used to be amazing. Now its dirty and run down. It seems as though regular building maintenance is an afterthought. Ripped chairs in the locker room, broken towel tracks in the showers, the eucalyptus is non existent in the eucalyptus stream room. Now its just OK but for the same price.

I would like to thanks Ryan, he was awesome showing us the complex today answering all our questions…I’m very happy to say that now I’m a proud member of it 👍🏻

Great place with fun for the kids. Relaxing and enjoyable. Have had a little issues here and there with grill not being open, and inside snack area as well at same time. Having to make reservations still are not pleasant, but it is what it is.

Best place to spend your Summer. Great in the winter. Resort vibes

Great place to swim with the kids or on your own as an adult. They have adult areas and kid areas. Water slides and a grill outside during the height of summer. They have a bar in the adult area too. Indoor pools. I have gone to the workout classes and they are a great workout. Locker rooms are nice and clean. There is a spa that I have not been to yet but plan to.

I love their aquatics, but they have really gone down on the number of classes they offer, and its hard to get in. Im also not a fan of their changes to Villakids.

I was super excited to start at this gym been using planet fitness but needed day care. Went in to do a tour as a walk in, was told there were no tour times available, with 3 people standing behind the counter during a slow time doing literally nothing, but I came back next day to do the tour. Impressed with the accommodations, not so much the weight area but it was decent. Went home and within the week signed up for my daughter and myself. Was charged a start up fee of $200 even though they were running a promotion of $0 and it took me 3 days to get in contact with someone to reverse it. Never received a bill, receipt, invoice, payment explanation, contract, app information, or ANYTHING. Just an email stating my membership ID. I was told that I would have to sign up for day care times via the app, it took me OVER 3 WEEKS TO EVEN GET A STOP. I would wake up at 5 and immediately attempt, no chance. Once I did finally get my daughter reserved I checked in and went to the day care only to be told she wasnt on the list. I showed the guy at day care my app and there was nothing he could do. Called the number on file to try to move her to another age group given they had more spots open and she would be of age in roughly 60 days, wasnt allowed and was told that they had a massive amount of people quit and they were short staffed and in roughly 2 weeks there should be more availability. Additionally I was told that certain people were allowed to reserve spots in advance (compared to the 7 day rule on the app) which contributed to the shortage. Ridiculous. Went in today to cancel after attempting to contact the phone number almost 12 times to get no one answering the phone. When someone finally did I was told to cancel in person. Fine. When I went in today I was told that I would be charged my membership fee of $93 because they have a 30 day policy and a $50 cancel fee due to not being with the club for 1 year. I said well I will not nor can I render services due to your lack of employees. Apparently I still have to pay a subscription to which I will not or can not use. I did not receive a final invoice, and was told that I could bring in my husbands orders to hopefully be accommodated for the $50, but I have no contract stating that this would be the fees. Absolutely ridiculous and I would rather go to planet fitness at 10p than go back here. Called my bank, even they agree that this is ridiculous. Save your time, money, headache, and stress.

The gym itself is great but we hardly ever go anymore now that they require reservations to be made 24 hours in advance for daycare. More than half the time spots are already full. It’s insane how much you pay as a member and you can’t utilize all of the services. We will more than likely be changing memberships to somewhere that does not require a reservation.

An amateur gym run by amateurs. None of the equipment is bolted to the ground, something I have never seen in a gym before. It’s like they want their clients to get hurt. I mean, when you can slide the machines across the floor yourself, something is entirely wrong and entirely unsafe. When I arrive at 5am (when they open on weekdays) their gym floor is a mess with free weights scattered all over without any organization. Everything is just shoved together, way too close to each other, and half of the machines don’t work properly. The staff obviously doesn’t care and they don’t pick up at the end of each day, or at all for that matter. The lack of room to do anything in there is astounding, considering how big the building is. And what working equipment they do have is out dated and in it’s last life. DO NOT WASTE YOUR MONEY ON THIS KNOCK OFF GYM.

My first time walking into the gym was during prime time on a Wednesday afternoon. I expected a tour, which is normal, but they didn’t have anyone working in sales. Then I was informed it would cost my husband and I $100 for one workout. No offer to set an appointment, no asking for an exception since no one was working to help us. We couldn’t even see the gym before paying $100 to workout. Guess my answer is that I’ll never be a member here.

My 3 year old drowned in the pool the life guards where just watching him drown. but other than that love the sauna! me and gal pals love hanging out in hot tubs

Pricey, but you get a great experience with tons of pools and gym equipment. Everything is very clean. If you will use everything they offer its a much better value than a regular gym.

Switched from Life Time and couldn’t be happier! Villa Kids is very clean and organized. We love the reservation system and my daughters are obsessed with all of the various pools and splash pads this gym has to offer. The spa is luxurious and Lisa in the gentle yoga class provided amazing support for me during my pregnancy! We look forward to our continued membership.

So frustrating!!! I have had an extremely difficult time getting child care this summer. So frustrating that I have paid for a membership that I have been unable to use childcare for. Yesterday for the first time I went to Villa in August to take my kids swimming on Saturday at 6:00 pm. There were no lifeguards inside or outside. There were no towels by the pools. There was trash laying around. The pool was so cold that the parents let the kids use the adult therapy pool and adults were getting mad. Just overall not a fun family atmosphere. Since I have been a member when the club opened on the first day in 2007, have paid over twenty thousand dollars over the years for my family membership with five kids and the members at the club have become like family I tried talking to the management about childcare. I found out that right now I cant get childcare because the age group 6-12 only takes 3 kids every half hour in the mornings on the weekends. If I was told the truth about the exact numbers I would have canceled a long time ago. Instead of the constant management response of we are in the process of hiring childcare staff yet seeing no improvement. At that number everything my kids love about playing with friends, rotations of activities and interaction with staff members is gone. How has Villa gone so far downhill and the Colorado Springs Lifetime is now one of the busiest clubs in the nation?

Today we tried to use the adult pool way it was too cold. When we tried to use the indoor poor there was a instructor teaching a student swimming. Which was fine however her voice was just piercing loud. And another new woman to the club came out to the pool saying her voice was bothering people in the woman’s hot tub. We proceed to the pool office and told the manager he said she eventually might calm down her voice rather unsure. We went the the front desk and the woman there could care less and said her is your cancellation forms. I truly believe none of them have been taught customer service. When we told the instructor her voice was piercing loud she didn’t try try to soften her voice. We had to plug our ears with Kleenex. That’s telling me that just don’t care about rude employees.

Absolutely beautiful location, two story gym, large courts, indoor and outdoor pools, water slides, hot tubs, cafe with coffee, smoothies, and light fare as well as a pool side grill with burgers, hot dogs, and drinks (alcoholic and non). I can’t think of another spot that provides as many amenities (including child care) and has quality service from it’s managers and employees. Highly recommend this Club and Spa.

Today I walked in with my 2 teenage kids today with full intention of getting a membership for us as I saw the pricing online was of value to our family. I approached the front desk and inquired about a membership and the lady at the front asked me if I had already scheduled a tour. I said no and she said she will get someone to come up to help. The person that came to help said that we could not schedule a tour today and asked what day we would like to do so. I explained I was interested in the pricing of the membership options and if it would be okay just for us to look around. She said no and that we can look over the pricing on a flyer she handed to me. She then proceeded to tell me with out me asking that she couldnt even get me in today because she had another tour at 3pm. It was almost like we werent welcome there. I recently toured LifeTime Fitness and was given the an amazing experience although they were a bit more expensive. I guess you get what you pay for.

A gym is only good if you can actually use it.The reservation system and the child care here is horrendous.Right now theyre only allowing one child two years old and younger to check in every 30 minutes. So the most they have in for 2-year-olds and under are four people at a time in there child care system which does not work.Theyre too busy renovating the gym, but whats the point if no one can use the gym because they cant get their kids checked in.And the reservation system is horrible. It said I was registered I show up there and they say I cant bring my kid in because Im actually on the wait list but not really registered.I told them that my app says Im registered, but she said its a problem theyre working on but just because it says Im registered doesnt mean Im actually registered.And, If youre not up at 5:01 a.m. to reserve for 7 days in advance youre not getting in, and even if you are up at 5:01 a.m. they may not even have it up so you can reserve a week from now.So frustrating.I tried to book a time for next Wednesday, and theyre totally booked, so week from now I know I can no longer go to the gym wednesday.And many times youre up at 5:00 a.m. and they dont have it ready to register and then you have to check every 15 minutes.The gym itself is nice, and if they could get their act together with child care, we would love to go back there. I like the amenities there and the atmosphere there a lot better than other gyms in the area.But the gym is only useful if you can actually use it, and paying the high price we pay every month to not be able to use it when we need to, its not worth it.If they get their child care act together and remove the reservation system and just let people check in, we may come back to the gym.

Great place to go. Will be back. If your media team is interested in some Arial photographs of the business. Id love to help.

We like Villa a lot. The staff is always nice and the place is clean. Additionally, the gym isnt over sold, you can actually get on a machine here and there. We appreciate their effort!

Love coming to VillaSport with my family. We enjoy the pools and I love the group classes and the spa! There is something here for everyone :)

The shower in the steam room has been out for a week! The stench is unbearable. They simply dont care and no, no parts are involved in this delay, but simple negligence. Weve raised this issue multiple times. Thats my last month there, guaranteed. - 3 members

Had no problems making reservations at the kids club until now. The entire week is booked and according to all of the staff, corporate is too cheap to hire more help. If this doesnt change very soon, we will find a new gym. We pay a lot of money and primarily for the kids club.

Overall its a nice area, but the weight room is way to small for how crowded it started to get around 9-10am.Staff are nice, but not nearly as attentive. Last week there was glass all around the low back extension machine, finished my two sets, no staff walked by, many other customers did, so after awhile I went to the front and informed them. Today, two stations had no sanitizing wipes for the machines, and took a half hour for them to be refilled, that one has actually been an on-going issue.

My daughter and I joined a couple weeks ago. They have everything you could want in a health club atmosphere. We live it!

Great sign up experience and first work out. Ryan and Megan at the front desk and sign up took great care of me today!

Seriously, this place is the worst. I had bought a membership for my elderly mother and after she contracted COVID (which she thinks could have been from the improperly cleaned facility) and was in the hospital, I tried cancelling her membership for her but these people make it impossible to do so and have been completely uncooperative. I cant even get anyone on the phone 99% of the time.

Place is nice, but the service has been lacking as of late. Towel stations empty, huge pile of old stinky towels in the steam room, etc. I think they need more staff.

For a gym that has relatively high membership costs; they need to seriously do some upgrading of there equipment. Its old, headphone jacks do not work on most equipment, no TV connections on most systems. I use mostly the cardio areas and its frustrating going from numerous systems to be able to hear or watch TV as I workout. Terrible.. Also for a large facility you would think that there would be better wifi service available to gym members; but not...One reason Im leaving..

Was a good gym until they removed about 1/3 of the equipment to put in a class only area in the middle of the gym floor. Removed a lot of tread mills and quite a few of the ones they left are out of order.

Have been trying to cancel my membership for about a month. Where you are supposed to be able to cancel online does not exist and no one answers the phone. I have not been able to use my membership for over a month because there is no availability in the child care center. Last time I took my son there anyways they called me to get him after 45 minutes and said he wouldnt stop crying. Well, it was because his diaper was completely full and they never changed him. I just want my membership cancelled, they keep charging and have no way to cancel. Seems like they deactivated the online cancel so that people cant. Im close to a bbb complaint. I get that everyone is short staffed but at least communicate with the members.

Combination of a resort and a serious gym. Great food, fun for kids. Its a huge value, costs mildly more than YMCA but really about 5 times better on 5 levels. Wemlovenit and wont ever leave it.

Nice clean place with a friendly staff. Outdoor pools are insanely crowded!! Good luck finding a seat at the outdoor bar!

One of the best places I have been with in the 16yrs of being at the same house. Very relaxed environment with a ton of helpful people including the members and not just staff. All types of equipment to help ones self get back into shape and it does not appear to have judgemental members by any means. If you looking for a gym 5hat definitely comes with a ton of amenities this is the place for you. The outdoor pools alone with hotubs are enough reason for the cost of membership yet it very much overly meets bang for buck ratio. Good job VilaSport!!!

Staff is so beyond nice. Its such a warm and welcoming place. Im not a gym person but this place does not judge.

Not so much speaking for villasport but for the aquatics staff. Amazing! Its always a great time there and even better when one of the gorgeous lifequards helps me with my husband in the shared locker room area. Emily is AMAZING and she really goes the extra mile to make sure others leave satisfied.

Great friendly staff, nice facilities. Great pool. Havent seen more yet

The gym itself is very nice, staff has been very kind. We have enjoyed it, outside of my experience dealing with booking my kids. I set my alarm everyday to 5 am so I can book my toddler because the slots fill up so fast. Well now the app isn’t letting me book. Kim has been helpful, but it’s been days and the issue is still not fixed. She informed me that IT knew what the issue was but for whatever reason they aren’t fixing it. So I am a little frustrated that we are paying 200$ a month for a gym that requires reservations and I am doing my part toComply, but the tech team won’t do their part to make sure I can even reserve. I can’t go without childcare so, how long do I just keep calling and calling before someone fixes it ? I even asked if I could give my schedule in advance to be put in manually? I feel bad having to constantly contact Kim, when she isn’t the one who fixes the glitches. It’s hard enough to get a slot and as a working mom of 3 and military spouse I need somewhere reliable and dependable with scheduling. I love the gym. Just super disappointed In the lack of fixing something I was told knew how to be fixed. Really hoping this gets fixed so I don’t have to find a different gym with reliable childcare procedures

Me:Why the Villasplash water slides are not working over the last month?Lifeguard X: One of the slides is leaking so we had to stop them both until theyre fixed as we cant stop just oneMe: But you had one of them leaking before while the other one was still operating...Lifeguard X: OK, honestly, we are just short on staff and nobody want to go up to watch over. And it seems like the management is OK with that.During this rainy season, we as parents, dont have many options but to go indoor. With the Villasplash water slides being off for the above reason I dont have anything to keep me here anymore. FarewellAlso, many people dont really reserve spot on your app and are still enjoying the recreational pool. Theres nothing you can do about it... Flawed system. Try to enter your membership ID in reverse order. Youll end up in another persons profile. Unacceptable

Love it so far not sure about kids club but pls and other things are awesome

I agree with previous reviews we have been here for years and the staff has been harassing my wife about her medical issues and COVID . I used to love coming here and felt it was a good company now it feels like they care more about totalitarian rules more than their customer base. I will be finding a new gym and convincing all my friends here to do the same, also she was told if she had a medical emergency she was on her own basically you people need to get your act together, ***update the ownership and the management has reached out to me and my wife to try and correct it we are happy so far with what we have received

We unfortunately could not keep our membership to villasport due to our kids needing to reserve child care a week in advance through their app. If you didnt schedule time at 5am on Monday then you wouldnt be able to go to the gym that week because there was no available child care. Thats my first complaint.My second complaint is not being refunded. We canceled our membership within the first 7 days which would provide us with a full refund. Instead they purposely set the cancelation date for the next month so we would get charged. Not only did we not get reimbursed but in addition to being charged the first month we got charged the second month as well! I called and the persons excuse was oh, they must have done the paperwork wrong. Thats not true because we were there in person and they said they put it in as a 7 day cancelation. She was rude and had a terrible attitude about it on the phone.Lastly, they never pick up the phone for existing clients. You are sent directly to an answering machine. We had to call back again and click on the option for new memberships and then they answered the phone.These people are nice to you only to get you to sign up. Anything you need after that, forget it, because they do not care and they will not be nice or do it correctly. Spare your money and your time and go somewhere else...

Cant cancel my membership online as they removed that option. You should learn from Lifetime I guess. Farewell

During covid they made a rule that you had to have reservations for the childcare. They have since kept this rule for scheduling purposes is what I was told. I pay $200 a month and can never go to the gym becasue the slots for childcare that I am available to go to the gym are full for the whole week by Monday Its hard to have to make a reservation im the 1st place becasue when we get off work is when we can go so if we say 4 and end up working untill 4:30 then we just miss out on gym time. Poor customer service for the people that pay your paychecks!

Its a great friendly place with patrons at all sorts of different levels. They have more different types of equipment than you could imagine.

Just a heads up to anyone considering a membership at Villa Sport:My husband and I have been members at VillaSport for almost a year now and we have been mostly happy with all of the services. However, we have had multiple issues with the VillaKids service.Since Covid restrictions began, we have been required to reserve time slots for our daughter. While this practice is understood during Covid, we are aware that before Covid:1. Not only did families receive more hours of child care with villakids2. We did not need a reservation in order to bring my child inFor almost a year, we have been completely compliant regarding these rules(even though it specifies different in the contract agreement). We have extremely busy schedules and children (a situation not unique to us), an frequently our daily schedules can change. My husband is still active duty and I run my own small business - making these time constraints and lack of flexibility very difficult. To make this situation even more difficult than it already is, if we don’t book a week in advance at 5am, most time slots aren’t even available.We have been told that we are not allowed to call via phone and adjust our reservation time, which limits our ability to use a service we are paying monthly for. It’s extremely frustrating 1, to not be able to use a service that we are paying for. And 2, being told by employees that the reason they cannot take our daughter is due to understaffing.As a paying customer it should not be our problem that your business is understaffed. We are paying for a service that is not being provided and stipulations to that service have been modified with no financial or contractual reimbursement. I know that when we signed up for VillaSport/VillaKids, this was not the protocol.All of this being said, it would be great to see a contractual change signed by all of your members that use VillaKids if this is the way the business will be ran going forward, and obviously a rate change for members with VillaKids who are not able to actually use a service that they are paying for the way they originally understood when signing up for the club.We are extremely disappointed because although we enjoy being members at Villasport, if this continues to the point we are no allowed to modify our reservations, or there is never any space at the times we can fit a work out in, it doesn’t make sense for our family to remain members.

My wife and I have been members at VillaSport for almost a year now and we have been mostly happy with all of the services. However, we have had multiple issues with the VillaKids service.Since Covid restrictions began, we have been required to reserve time slots for our daughter Summer. While this practice is understood during Covid, we also understand that before Covid, not only did families receive 2.5 hours of child care with villakids, I did not need a reservation in order to bring my child in.For almost a year, we have been completely compliant to this service (even though it specifies different in the contract agreement). Obviously with busy schedules and children, things can change. I’m still active duty and my wife runs her own small business which can make things difficult when making specific times that are now being required to book. To make things even more difficult, if you don’t book at least a week in advance, most time slots aren’t even available.We have recently been told that we are no longer allowed to call via phone and adjust our reservation time, which limits our ability to use a service we are paying monthly for. It’s extremely frustrating 1, to not be able to use a service that we are paying for. And 2, being told by employees that the reason they cannot take our daughter is due to understaffing.As a paying customer it should not be our problem that your business is understaffed. We are paying for a service that is not being provided and stipulations to that service have been modified with no financial or contractual reimbursement. I know that when we signed up for VillaSport/VillaKids, this was not the protocol.All of this being said, it would be great to see a contractual change signed by all of your members that use VillaKids if this is the way the business will be ran going forward, and obviously a rate change for members with VillaKids who are not able to actually use a service that they are paying for the way they originally understood when signing up for the club.My wife and I thoroughly enjoy being members at Villasport, however if this continues to the point we are no allowed to modify our reservations, or there is never any space at the times we can fit a work out in, it doesn’t make sense for our family to remain members at your club.

Why did you remove the option to cancel the membership from your website? Whats the reason behind this inconvenient change? So its more complicated? Please advise on that...

Hours are abysmal. Lifetime is similarly priced with a similar offering and it’s open 25 more hours per week. Kind of a joke. I like Villa but am probably going to switch.

If you don’t have kids, Villa Sport is great. If you do have kids, just go one day, have fun, and leave. Patrons with children are valued less than those without. Villa Sport is essentially just an expensive YMCA.

Friendly staff, amazing pool, great facilities.

I love this place. Always very relaxing 😌. Its nice to be back to normal .

I was extremely disappointed with the handling of our account. I called to freeze out account and was told it must be done in person. I went in to do it and then proceeded to tell me that the primary account holder had to freeze the account, Im which I explained that she was out of the country and could not do so. They were unwilling do anything about this matter. So question Villasport: if she was in the hospital how would you expect her to come in and possible do this herself? Ridiculous policy!! I am on the account as well but they refused to freeze. We will be canceling the membership

I love Villa. They’re struggling right now with the childcare after Covid and having enough people, but they’re trying.

They never pick up the phone. Trie to reach them out and it was pointless. Website does not show up anything only stupid advertising of how good they are.

I love this gym. It’s my favorite gym in Colorado Springs. Staff are nice, gym is clean and has ton of equipment.

Aquatic department never answers the phone. It takes them an average of 3-4 days to return calls from when I leave a message. The front desk is not helpful because they don’t know answers to any of my questions. My kids were previously enrolled in their swim program, but Villa Sport has extremely horrific customer service. Was trying to give them another chance after a few years, but they still didn’t improve on a simple thing like answering the phone or returning messages.

The mens locker rooms are great!

Terrible staff, terrible GM. No one ever answers the phone and when they do they are rude and short and not helpful. Called to figure out how I’m suppose to make a reservation and Megan was an absolute jerk. Super rude and when I asked to speak to someone else who could be more helpful she said “okay. Bye” and refused to answer the phone further. Super gross’s I hope she has the year she deserves.

Great gym, especially if you have kids that need the daycare while you workout.

Friendly, professional, great amenities!The only thing my family has an issue with is that the Therapeutic Pool is wonderful for someone like us, that have arthritis and slipped disk....BUT Villa allows families with kids after 12:00 everyday.....little difficult to do Therapeutic swim with kiddos Canon balling into theTherapeutic pool....sigh....maybe change hours yto 2:00 pm or 3::00 pm...gives us people more time flexibility.The kiddos poolooks fun for them, it is right next to the Therapeutic Pool

Always clean, always beautiful. I have been a member here since 2012. Absolutely LOVE the pool!! I LOVE the locker rooms! These guys thought of everything when they built this gym. It is outstanding. I have been a member of other gyms in years past, but this one is definitely my favorite!

Went to my first fitness class. Instructor was super nice. Whole gym including the locker room is super clean.

Beautiful gym! Its like a mall never seen so much equipment in any other gym here in Springs! Plus it has and inside olympic size pool a rating poll set at 90 degrees a kids area pool that looks like elitches! Plus theres another two pools outside and a total of 3 Jacuzzis one thats inside that goes to Alside one that strictly outside and one thats strictly inside thats in the womens locker room just absolutely amazing and only $90 a month per person! If its a couple membership its only $140 but Im telling you it is completely worth it its like you stepped into a beautiful paradise they have everything that you can possibly imagine to offer very comfortable very nice ice water machines everywhere flat screen TVs everywhere basketball classes just everything too much to mention its worth stopping in and checking it out the guy that gave me a tour was awesome! Plus if youre really interested then well give you a free day pass to check it fully out with a family member for free!

Fantastic gym amazing layout extremely family friendly they child care is great and I am very uneasy about leaving my kiddos usually they made me feel very comfortable the pools are great and even with having to reserve slots is pretty simple and not a headache

Great place to workout, definitely family friendly and awesome staff. Best gym I have ever been a member of.

Great club, especially if you have kids. They have an awesome daycare.

Clean and amazing pools area. Wont disappoint

THANKS TO VILLASPORTS AMAZING GYM, IM RIPPED AND EVERYONE DIGS ME.

Best gym in Colorado Springs!!! Also my daughters love the kids zone ❤

I have found this business to be very unprofessional in the pool area with the lifeguards dress being very inappropriate for a family facility. Numerous complaints were filed with no correction. Members are very unfriendly and rude to new members. I would not recommend this business to anyone

I enjoy the gym, it has almost everything one can need. However, the water park stairs are a death trap (extremely slippery). Days before Christmas I fell from the top to the bottom hitting every step on the way down. The lifeguards gave me an ice pack. I went to the hospital the next day and I was in pain for about 3 weeks. VillaSport should think about getting some type of spray grip for the central water park attraction. Other than that, I enjoy the emenities.

Just call them and asked few questions, the first one was if I can get a pass for few days before I signing for a membership because I see a lot of bad reviews and I want to check it out first. They told me they are no doing that but they have a 7 days money back guarantee. First I dont want to have to wait for a cancelation in case I dont like it and second, to be honest they dont sound like the want my business. After I hang up I called Orangetheory and as soon as they answered the phone was a different history. I like that they have great reviews and they just gave me a free class to check them out. Im just looking for a good gym close to my house and hopefully I just found one.

Very clean and pleasant, there is a warm pool, lots of exercise classes, good instructors, nice coffee shop.

Ya awsome place if your willing to pay out the ears

I hate to do this as I never leave bad reviews of a business. Villa Sport is seemingly going out of business to be honest. They have zero care for members who have been loyal for years. My wife and I asked about the many broken machines right now and we’re pretty much told if we don’t like it the way it is we can leave. Okay we sure will, we loved villa when what we were paying for was actually what we were getting.The Covid thing can’t really be an excuse because this was going on prior to the pandemic as well. Just not on as grand of a scale. If you pay for a luxury experience than that’s what you should get, bottom line. Really disappointed in villa sport, management might want to revamp prices to planet fitness prices because that’s what it has become. Actually PF is probably a notch above villa right now. Fix it or go under at this point!

Nice clean gym. Multiple hot tubs and a cool indoor water playground with slides for the kids.

Late night workouts are so quiet & peaceful!

Absolutely love the atmosphere!

Really nice place especially for families.

Loved this athletic club. Very nice facility and friendly staff.

Chill, kind never packed and worth ever penny! The best gym in the springs by far.

We had a few very unpleasant experiences here. Then we were promised a full refund since we canceled the day we were charged, and haven’t got it yet even though it has been a month. I have left multiple messages this week and no one has gotten back to me. Go to LifeTime instead; they have their stuff together.

It is awesome the massages are great the swimming pools are big and open and they have great help and food

Fix your hours. Closes at 8:30 on Fridays. We pay a lot of money the least you can do is stay open until 11pm everyday.

I have been a member here for 8 plus years. This place feels like home whenever I show up, the people who work here are what makes this place so great!! 💯

Nice and big. Pool is a little dirty.

We love this place. But sadly we had too cancel our membership due to the virus situation. But for sure when things settle down my family will be back in full force having fun again

In all honesty I hope they open up soon where you dont have to make reservations for everything... Everything is booked out so far in advance already! It was nice when you could just pop in, take your kid to toddler time and work out.

I’m not one to complain in fact this is the first time I am leaving a review.Our recent experience at villa has been really disappointing overall. We have been loyal members of Villa since 2011 and have never had a complaint till recently. It has been frustrating to deal with poor management of the VillaKids, along with the experience over all as members. We have a family of 7 so we typically utilize Villa as a way to spend quality time as a whole. It has been extremely difficult to get our kids in daycare even if we have a class scheduled it is always booked regardless if we try to book in advance. We’ve attempted several times to communicate our issues with the front desk because we are regulars but the front desk associates seemed to not care or take note. Asking to speak to a manager is almost impossible. So after several failed attempts in trying to resolve some of these issues, we chose to end our long term relationship with Villa. We would be happy to come back if we are allowed to book our kids during 1-3pm but unfortunately, that is no longer the case.

The outdoor and indoor pools are awesome!

Great club. Staff is good and the equipment is great.

Great amenities! Clean facility.