Called for water mitigation as my basement flooded for the first time since we lived here. Neighbors flooded too and it’s never happened in the 8 years they’ve lived here. When I mentioned I had contacted insurance I felt as if I had to beg them to come out and help me. I have a 6 week old baby and my husband is stationed out of state. Marty arrived and quickly made the recommendation to call a structural engineer and said they wouldn’t do the work until I fixed the problem. As I’m standing there holding my newborn practically in tears I tell him the carpet must be removed as mold or mildew is dangerous to my baby. He said since I was “the customer’ he’d do what I wanted and write me up an estimate. Let me also emphasize that he made sure I’d know that I’d half to pay half up front. I got the impression the company doubted my ability to pay…which is completely absurd. I explained that was not an issue at all…He left and NEVER followed up. Told me he’d get back to me that evening with an estimate. So glad I wrote my check elsewhere and ended up working with people who were compassionate and understanding of my situation. I’m extremely disappointed in how I was treated. —Sarah Hurd

Used this company to fix a leak in my bathroom that caused damage to the wall and flooring! Josh was who I worked with and he was absolutely amazing. Professional, on time, and got the job done quickly for we weren’t displaced for to long! Definitely would recommend and will be a returning customer!

We had a flooded basement and contacted ServePro. Roy was our project manager. He and the team worked very hard to mitigate our situation. They were professional, hardworking and provided excellent communication about when they would be on the job each day and answered our questions about the process and next steps and they worked seamlessly with our insurance company. I would highly recommend ServePro!

Unfortunately, we had a sewage drain line separate in our crawl space. It was an awful, stinking mess. Erik and Chris responded. I really appreciated their assistance. They did a great job and both had excellent attitudes. They were very willing to do whatever was necessary to get the job accomplished and to have a satisfied customer. Thanks, gentlemen for a job well done.

A vandal threw a large rock through the window of our rental property, leaving the property open, glass strewn all over the house, and terrified tenants. In this time when every contractor is booked for months, and every sheet of plywood is back ordered for weeks, this team responded immediately, showed up on time, cleaned up and secured the property. They were a bright spot in a panicked stressful day. We are very grateful.

As a property manager, I had a home that was very abused by a former tenant. ServPro responded quickly, providing me with multiple estimates within a day or two. Darryl Harley, my assigned project manager, was very pleasant to work with and made sure that the property was flawless before his team left. Even when I pointed out items that I wanted a little more attention to, he quickly got his team to the property to ensure the quality of the project. He clearly took great pride in his work and I will absolutely be hiring him again - 5/5 stars.

Attempted to call to schedule house cleaning after a tenant moved out of one our rental properties. They were very unprofessional and acted like they didnt offer half the services listed on their website. Then the rep hung up on me in the middle of the call!

They were very professional. Did a great job and kept me updated every step of the way. The guys were courteous and nice. Great job!

I had some water damage due to a leak in my kitchen sink. ServPro replaced my kitchen floor and cabinets around the sink. They were very professional and responsive when I had questions. Very satisfied with the final results.

Luke, Ryan, Seth, & Roy are some of the best restoration & demo crews I have ever worked with. Very professional and hands on.

ServPro has proved to be an excellent company to us and their work from start to finish has been exemplary. However, the biggest compliment we have is for Laura Nitchey, and Miguel Hernandez who treated us with the utmost kindness and respect. They took the time to explain everything to us and answer questions and never made us feel like we were stupid or a nuisance. They are quality people and excellent at what they do. They are the ones that give ServPro an excellent name and their standards show in the people that work under/with them.We will highly recommend ServPro to friends and will call on ServPro if we have the need in the future.Thank you,Jim

Never have I been disappointed nor let down when using Servpro. They are professional easy to work with and always try to get you the best deal possible while still maintaining quality workmanship. I would recommend them to anyone.

In Feb, we bought a home knowing there was mold damage. During the closing process, we had a mold guy run tests on the mold, found the cause, and remediated the issue. Due to COVID, we decided we would remove the mold ourselves. We reached out to ServPro to get an estimate. After coming to our house and inspecting the attic, they told me to hire another mold guy to run more tests and recommend a remediation. They told us to hire Steve from EAC, and 375 dollars later, his report was not too different from the report from the mold guy we got in Feb. Both stated there were no spores in the air and that the mold was not growing. We then had ServPro conduct the remediation recommended by Steve from EAC, the company THAT THEY recommended. During the cleanup, one of the contractors from ServPro found mold that he told me they believed they missed from the original estimate since it was in a hard to see location. He felt bad and told me he would talk to his management. A week and a half goes by, and I heard nothing, so I called and I talk to Marty. Marty tries to convince me that this is new mold growth, which is not true based on the two mold reports from mold experts. He feels bad and tells me hell contact a manager to help solve this missed mold problem. Another week and a half goes by, I have to contact them again and Katy, the manager, tries to sell me the same BS that Marty told me, despite the data from the mold reports. They try to blame Steve from EAC, but they were the ones who recommended that company. At some point, someone has to take responsibility for missing mold in the assessments. They are just trying to jerk me and gaslight me around for more money. We even hired another inspector to confirm that there was no more mold growth or causes to our attic. They messed up and are refusing to own the responsibility.To add: They gaslighted me so many times. They tried to tell me that the first time and only time they came to my house was the 23th of July. This is a lie since they came to my house for the first time to see the mold on June 25th. I have two voicemails and a recording from my doorbell confirming this. Do not use them. They will try to tell you that a difference franchise was here, but the phone numbers are associated with ServPro of South Colorado Springs.

Ive used this ServPro multiple times and the service has always been amazing. Wont use anyone else!

Will be posting link with video... the employees of this business apparently dont care about safety. As of 5 minutes prior to the writing of this one of your trucks ran a light at woodmen and austin bluffs. If this is the kind of people they hire then one can easily draw a parallel to the type of work they are going to do.

Thse guys are by far the best in town! If you need anything it is done ASAP! I wouldnt trust anyone else other than them!

Never received my quote for water damage. Which I needed in case I had to go to court with a plumbing company... luckily the issue was otherwise resolved. Pretty upset that such a well known company would be so negligent of their customers though.. would not reccomend for quotes/estimates.

Amazing company! Even better staff of employees! Helpful with all of my problems!

I am a real estate agent in Colorado Springs. Recently one of the homes I listed had mold in the basement. I spoke with Chris Rizzuto from SERVEPRO of South Colorado Springs about getting an estimate for the work. SERVEPRO took care of everything. They removed the drywall, baseboards, and flooring that needed to be replaced and then installed the new material to make it move-in ready. The communication I received during every step, from the estimate to the repair, was outstanding. I appreciate the quick repair, attention to detail, and the ability to close on the real estate transaction on time. I will use SERVEPRO in the future and also recommend them to my colleagues.

These place goes above and beyond with there service and quality

SUPER PROFESSIONAL!!! These guys are the best! I chose Servpro after interviewing four companies. Luke really impressed me with his knowledge and profeesionalism, at our first meeting. At every step of the process, I continued to be impressed with his knowledge and professionalism. I had a nightmare with the restoration company that was hired by the landlord of my commercial building. This only reinforced my understanding of the fantastic service provided to us, from Servpro. I would definitely recommend Servpro, to anyone!!!

Our upstairs bathroom was overrun by mold. We would like to thank you for all of the help controlling the problem and highly recommend others give you a call.

Thank Servpro for responding so fast when I had water damage to my rental property as a result of a broken pipe. You guys are awesome!

My basement flooded out due to a toilet connection leak, I called my Insurance Co. and they recommended SERVPRO in Colorado Springs. It was a Sunday afternoon. Kavek Morrow called meand came out within 30 minutes to check the damage. We then scheduled a cleanup time and he brought his crew James and C.J.. They immediately began the process of removing the damaged carpet and setup the dehumidifiers in place. They were in and out in a relatively short time, The jobdone very professionally. They were very professional and provided the service anyone would expect.But few probably receive. Most SERVPROS are franchised and you never know what you will get. Well I had a great experience and would recommend this Crew any day..

These guys take FOREVER! The quality is defiantly there but to get them to actuality work is impossible. I get it they want to drag it out as long as possible to suck whatever they can from the insurance companies but that’s why our premiums are so high. It took servpro 4 weeks to do a tear out from a flood. It took another company less than a week to put it all back together. Here is an actual schedule from one day... crew of 11 workers and 4 trucks come in between 8:30-9:00 all 11 talked/sat/laid around (literaly laying on the ground) until we finally got fed up around 11 and called the jobsite manager (who wasn’t onsite) and finally at around 11:30 they got to work, at 12 they took a 2 hour lunch. After lunch they mostly sat/laid around while 4 of the 11 worked. Finally at 5 they packed up their trucks and left. They are the laziest bunch of workers I have ever seen and if it were my company I would fire every one of them!

Tom Hilfers and his company, ServPro, has provided outstanding service to me, my friends, and business associates in this last month.I live in the Black Forest, and was evacuated for the recent fires there for two weeks. My home was within the main burn zone, very near the start of the fire. The fire passed through my property three times back and forth, and burned the back third of the land, though fortunately did not burn the structure. Many of my neighbors were in similar circumstances.My first friend was permitted back to her property after a week, on a Sunday, which was Father’s Day. She had just had a baby and was concerned if there would be smoke damage, and if it was OK for her baby to begin living so close to fire damage. I called Tom early that morning, expecting to get his voice mail. He picked up right away, and within an hour someone from his company had arrived, was escorted through the evacuation blockades, and was testing the property.My personal experience was the same – the minute I learned I could come back to my home, Tom and his company were there within an hour to assess the damage. He also willingly met with another business owner and neighbors nearby. All of these visits were free of charge, and it was clear that their primary focus was our wellbeing, not financial gain. Tom and his company associates were humble, compassionate, and at the same time clearly educated and able to inform us about what was needed, and what was not needed.Tom was the liaison between the homeowner’s insurance and me, and did all of the background work for my home to get the needed cleaning, with very little effort on my part. His workers showed up on time, were friendly and accommodating, and did their work quickly.I would recommend Tom Hilfers and ServPro to anyone needing his services, I respect both his skill and integrity, and I am greatly appreciative.Amber Deere,Alliance Property Management, Inc.

They come in and tear up but dont clean up OR REPAIR

It works okay