Hunter was amazing. I walked in the store having purchased a new phone from another AT& T store. I could not get my new phone to work. He spent over an hour working with me. He was patient and kind. My phone was finally set up! Every business should hire employees like Hunter.

Hunter was very very helpful. He gave me special attention & listened to my issues. He then helped me figure out how to save money. Excellent employee. He didn’t rush me & he didn’t make me feel stupid! I really appreciated his time, advise & help!

I was referred to Att by my brother and just assumed theyd be expensive. After talking to Cole P. I felt confident this was the best option. He didnt simply just try to sell me a plan. He listened to what I said about my lifestyle and actually advised the best plan based on that. I feel very comfortable with the amount that I will be paying per month and with the service that I should be receiving. Thank you Cole for hanging in there and getting this done for me from beginning to end! Phenomenal customer service!

Cole was very helpful with assisting me in upgrading my device. Made it quick and easy. Great experience.

Hunter was amazing!!! He was so helpful and able to answer all our questions! He even saved us money on our bill!!

Cole did a great job and improved my plan while adding a family member. Well done.

The staff in this store are always so helpful. Had an issue with my hotspot and Dani got me fixed up quick! I had to return though after waiting for 30 min earlier…seems like more staff would be helpful.

Loved working with Hunter. Made this painless. Thank you!

ATT Rep tried to assist me in connecting cellar plan to Apple Watch unsuccessfully for 2 hours. Manager was asked several times to assist but none of his suggestion worked either🙄was instructed to call 622 Advanced Technical support. They referred me to Apple Support who unpaired watch then paired it again (within minutes) and now my Apple Watch is paired to iPhone. Seemed like a simple fix once correct Avenue was followed.

I came in today for a new iPhone 12 Pro Max and I absolutely love it. Hunter was so helpful and very professional. I’m very impressed with his customer service!!

AT&T was great! We had a great experience from start to finish. Hunter helped us and was so patient and knowledgeable. He answered all of our questions. I recommend Hunter and this AT&T store!

I am always very pleased with the service at the Tower Point AT&T. Marcus helped me today with an issue I was having and I left there with a better plan than I came in there with. Danny helped me a few weeks ago when I had to get a new phone and was also awesome. Ask for them :)

Marcus helped us tonight and he was amazing! Super nice and was willing to help us through the experience. We didn’t know what types of phones we had and he helped us figure it out. He was very patient with us and made the experience great!! Definitely will recommend coming here for your next phone! Ask for Marcus you won’t regret it! I promise!! :)

I’ve always loved this particular location, but today my service was beyond stellar. Marcus is amazing and answered every question I had. He researched and found answers to questions he didn’t right off have answers to. I left the store with everything I needed and assurance that future questions would be answered as well. Thanks guys! You’re amazing!

Cole did a great job. Very helpful.

Marcus was absolutely wonderful! From the time I called the store to see if they had the phone I was looking for, to the moment I walked out of the store with a phone in hand, the whole experience was 5 star. I was disappointed with ATT when I walked in, and Marcus QUICKLY fixed the issues. The customer service was AMAZING! What a great experience. Thank you Marcus!

Brock was extremely helpful and explained info to me.He was personable and professional. I highly recommend him and this store to whomever needs assistance with phones.He even transferred my info from the old phone.Thank you Brock for your time and help.

Extremely extremely poor service. Went to pick up a phone that we had ordered online as an upgrade on the existing contract. Before leaving I asked about the SIM card and how the transfer process would work. Was assured it was set up but it wouldn’t work. Had to go back to the store to get it fixed. When I called them out for not telling us what the process was even when asked the manager (Michael Neal) replies that they didn’t want to be “condescending “. In many years of being an ATT customer this was the worst customer service experience ever! Management seemed to be more interested in arguing than helping us out. Would avoid this store!!

Marcus was AWESOME!!! He answered all our questions (we had several lol). Marcus was very knowledgeable and professional. Switched from T-Mobile to AT&T. Best decision ever! Thanks Marcus!!

After my account got completely messed up due to my linking in with Direct TV… long story… I couldn’t pay bills, see details, change plans anything for 6 months. After one hour in the AT&T store they had my account fixed, all the numbers of my family members fixed, and now I am able to continue working with this company. This store’s employees saved a customer against all odds!!! Great job!!!

Hunter is very patient, polite, great customer service. Asset to the company with a bright future. Ditto from my mother too!

Juan is awesome! We have used him for the past two years since we moved He as the upmost respect for his customers and goes above and beyond. If we ever need anything we go see him.

I had a great experience with Hunter who was helpful and efficient. I will recommend this store to all of my friends and family

I came in for help with my mobile phone and Hunter was professional efficient and got me in and out pretty quick. Great service.

We had a great experience here! Hunter was truly helpful. We will be back! Thanks again Hunter and team.

I came into the store to get a screen protector and Cole helped me pick one out and he even put it on for me I greatly appreciate his help.

The service with Brock was excellent. He was patient and assisted our needs. He was professional and courteous.

Marcus was great! Helped me get on a new account & order a new phone. All went smoothly!

Ms Dani is great she help me with everything I needed an more I would absolutely send anybody to her!

Cole was able to take care of my problem quickly. Excellent service

Dani was awesome, super helpful, helped me find the best deal for a phone - give her a raise!

Brock was amazing and had me in and out in record time! Best experience ever!

Marcus did a great job helping us navigate through our options and price points!

Great Guy excellent knowledge on everything i asked about so excited that he was able to help me…yes stay Blessed Juan!!!!!

Had an issue getting a phone activated and Marcus was extremely helpful and got it up and running in no time :)

Dani is the absolute best! The real bees knees! Super knowledgeable and sweet. If you have any needs with at&t Dani is women to see!

Cole was phenominal in helping me today. He got me everything I needed in a short amount of time. True 🐐

Marcus was beyond helpful and professional!! I have a happy 14 year old who has a newer phone!!

Juan displayed excellent customer service during a very stressful time in my losing my brother. He answered all of my questions and gave me great suggestions in using my phone. He deserves to be recognized for exceptional customer service.

Dani Moya is always knowledgeable and so helpful! She quickly helped upgrade my sons old phone and he’s so happy! She’s always helpful when it comes to promotions and makes me appreciate the services at&t provides. She listens to concerns and always tries to solve problems! Shes always pleasant to talk to and kind! She’s an asset to AT&T! Excellent service! We need more people like her in customer service!

Brock was knowledgeable about helping me find the best deal and very nice!

Best customer service I have received in the last year. Thank you very much Dani!

Walked out. Waited 45 min for help. Disorganized. I will suffer until the contract is over and move on. Service is very important to a customer. Sales - now that is easy. Cant keep customers with poor service.

John did an excellent job settling up my new phone.

Michael and Danielle were wonderful in getting me updated with a new Samsung phone. Great experience working with them.

Hunter was a very helpful sales person .i was very impressed that was his third day on the sales floor.

It is always a long process of buying a phone and changing over services, but our technician was very understanding of a teenager and his mom. He was outstanding. It was a pleasure. Thank you!

No one should have to wait an hour to get help. Really make me consider switching to Verizon

Great customer service. Hunter was very helpful!!!

Honestly, this has been my best experience with AT&T. Ty was very informative and helpful in all aspects. She answered all the questions I had regarding purchasing a new phone and what plan additions were best for me. She was very knowledgeable in all plans and the terms and conditions that apply. Ty informed me that I was eligible for a discount on my plan for being a teacher. Literally, best experience ever. I typically stress whenever I make costly purchases, however, I did not stress at all with Ty’s thorough explanations and help. GIVE THIS GIRL A RAISE!! 👏🏼

Juan did a tremendous job at helping me select my hot spot router with an affordable plan and setting the device up on my laptop

Cole P. was awesome and knowledgeable. Will be back when the need arises.

Dani was so helpful in setting up my new phone.

Marcus was amazing. I am technology challenged and he took his time and explained everything to me very nicely.We bought 3 new iPhones and he helped us get all of the phones set up with screen protectors and cases.I would highly recommend this store and Marcus in particular.

Had to replace my wife’s phone and John was very helpful and made the transaction quick and painless.

Marcus was great. Very professional and nice.

Dani provided us with great customer service and was extremely patient while we were making our decision

I want to thank Chloe for being patient and kind this morning. I went in to get an upgrade and couldn’t remember my password and she was very helpful. If you need any assistance I highly recommend Chloe, I guarantee you will not be disappointed!!! Thanks Chloe you rock!

Chole assisted me today, there were many issues with my AT&T account, she immediately identified the problem and corrected the issues while I waited.I would like to emphasize she could have identified the issues and gave me instructions on what I would need to do in order for my account to be credited!!She was very patient and extremely knowledgeable in every aspect of her job!I have had service with AT&T roughly 25 years, I can honestly say this was by far my best experience, not just because of the money credited to my account & future savings, most importantly she cared!!I felt like I mattered today, I would also like to thank AT&T for having the foresight necessary to hire someone such as Chole to make every customers experience a great experience!!

Hunter was great. Thanks and Gig Em!

Hunter was awesome. Great experience.

Marcus R was very helpful with the activation of card and phone plan!

Dani was super friendly. I came in with some questions about my billing and she was able to clarify everything for me. She was very knowledgeable and also very conscientious of social distancing. 10/10 would recommend.

Patient explaining different plans and options finding us the best options for us

John and Michael were extremely helpful. Had an issue with our account that they were diligent to get figured out. Super appreciated.

Juan was great. Very patient with me. Helped me understand everything and also with transferring contacts from my very old phone.

Awesome quick service. Booyah.

Cole did a great job in helping us today!!

Chloe helped me immensely straightening out phone, tv, and plan options. Ask for her! Super super helpful. Goes extra mile !

Mike was so helpful!!! Great service and great deals!!!

Juan was excellent. He took extra time to help me upgrade to newer phone. Having the store close by is very helpful. I come here for all my iPhone needs.

Got everything I needed quickly.Dani knew what I needed and we had a pleasant conversation while we waited for everything to update.

My family came in near closing time looking for some new iPhones. We were helped my Marcus immediately and he was extremely friendly and helpful!He got us the phones we were looking for quickly and he was extremely nice to my family. We didn’t know how to do several of the things involved and he helped us through all of it.To sum it up this is an excellent store and if you come in you have to see Marcus bc he is the best hands down

John was awesome, very patient and nice, easy switch over!

Cole really helped me quickly and efficiently.

Easy, pleasant experience. Marcus was friendly, knowledgeable and made our purchase very easy. One of the best experiences I’ve ever had at an AT&T store.

Marcus is to AT&T what Patrick Mahomes is to the Chiefs! A real go getter and positive attitude throughout the whole selling and information process. Definitely the best I’ve ever communicated with.

Excellent quick customer service! Thanks for that AT&T!

I went in August to switch to AT&T and trade in my current phone. I was told there was a promo going on where my trade-in would get me $1000 off the iPhone 11 Pro and that I could take my current phone home, transfer everything to my new phone, then bring it back within two weeks to actually enact the trade-in. I took it home and brought it back the next day. The rep I spoke with then said that promo had expired the day before and the other rep who offered it to me was aware but offered it anyway because she would make better commission from it. There wasn’t a manager on site, so they called one to “escalate” the situation in order for me to get the promo and said I would need to come back in in 3 months to have the credit applied.3 months later, I’m back in the store. This time I’m told there is nothing on my account showing I’m due for a credit and the manager wouldn’t come talk to me face-to-face but instead stayed in the back the whole time, making the rep be the middle man between us. After 20 minutes of that, I had to ask to speak with the manager directly. He came out and told me there was nothing he could do at the moment but that he would work on it and give me a call when it was taken care of.A week later, I still hadn’t heard from him. I called customer support and was told the credit should be automatically applied after 4 billing cycles and there was no need for me to have gone back into the store.After the 4th billing cycle, I was still paying the full amount for my phone. I went back to this store and asked to speak with a manager. I spoke with the same rep as my third time in store and he again had no idea what was going on. There was no manager on site, again, and I was told to go to the Texas Ave. store to talk to Tracy. I did and am so glad I did. She searched until she found the promo, called to get approval, and had it applied to my account. She did in one hour what nobody at this store was able to do in 4 months. Do yourself a favor and avoid this store at all costs. It is a complete circus.

Juan is the best! Super professional and very product knowledgeable.

Big Mike was a big help in helping me with my upgrade and providing me with info on all of my accessories that I bought. Definitely recommend coming here. Just ask for Mike!

The staff was friendly and helpful. We had a great experience that was quick and very easy.

Dani is who I always go to and she’s the best! She’s incredibly professional and very knowledgeable. I went in for a phone upgrade and she made the process easy and quick.

Hands down the best Upgrade experience from any carrier. Danielle was professional, knowledgeable, and efficient. She had everything taken care of quickly!

I hate buying a new phone but Brock made this such a pleasant experience. He set up everything for me. Really appreciate it

The representative that I talked to was Chloe, and she was very helpful and knowledgeable about the different phone plans. She also saved me a lot of money when she heard I was a veteran and applied a service member discount. Would recommend asking for her.

Arty was super helpful and patient!Recommend this store. Very friendly and helpful staff.

Great experience. Super knowledgeable. Thanks Marcus

Marcus has been amazing helping us with our Att account. Please come and see him at att Tower point. Come and see him he is very friendly and helpful. Marty Moffett

I had an issue with ATT denying a phone promotion. Dylan, the store manager, was very helpful in correcting the situation! I greatly appreciate his help! Everyone in the store is very friendly and goes out of their way to assist you and explains things to you. Its the only ATT store that I go to and I drive all the way from Bryan to go to this store! Keep up the great work!

Brock did a great job. Very helpful and professional!!

Zero stars if possible! Absolutely the worst customer service and professionalism. Made an appointment went in and described the problem and without even asking any questions or trying to help employee immediately blamed Apple. Her response “Apple needs to get their act together.” She, Chloe, was extremely rude and showed no desire what so ever to assist or find a solution. When we told her Apple sent us here because all Apple stores were closed she continued to say that that was why Apple did not have their stuff together. Never asked for any further information and or case number to assist. When asked her name she rolled her eyes and was extremely sarcastic. I think it’s AT&T who needs to “get their act together” and get people who actually care and are willing to help.

Cole did a great job!

I went in the store and knew exactly what I wanted. Luckily Brock was able to assist me in the way any customer should be assisted.

Very personable and solved all my questions and problems. Amazing young man.

John is the GOAT, was very helpful and knowledgeable and helped me get in and out with a new iPhone 12 Pro!

Ardy was so friendly and helpful helping me set up my replacement phone!

Hunter was very helpful and efficient

Dani was wonderful!!!! 100 ⭐️’s. She’sSo patient & knowledgeable!!!!

It’s difficult to write a negative review, but my experience this morning was not pleasant. From the moment I walked in the door, I was treated abruptly, ignored, yelled at across the room about my mask as I was talking on my phone with no one near me, and people coming in after me waited on before me. I sat for over 40 minutes waiting. I came in to purchase a new phone and stated that from the beginning. My family has traded at this store for several years. I will not go back and will encourage others to trade at the Texas Avenue shop. To the young lady prancing around the store barking at people, learn some manners and know that if you get a commission on selling new phones, you just lost one. I won’t be back.