Giving it only 1 star because 0 isn’t an option. I was seen at Rock Prairie in December and was less than impressed with my experience. I only saw an actual doctor ONE time at my 5 day stay. I did not see a therapist the ENTIRE time I was there. The nursing staff not once made me feel safe or well taken care of. The ONLY reason I stayed as long as I did was because of the help of the techs. They made my stay somewhat bearable. The admitting process is an absolute joke. You sit in a freezing cold room alone for hours to be deemed “worthy” of admission. The facility was absolutely FILTHY. I wasn’t sent home a work note in my release paper work and have been calling for WEEKS just to receive a flipping work note! If you are considering this facility, just don’t. If you are considering sending a loved one to this facility DO NOT. I am absolutely disgusted with the entire facility.

This place helped me find my myself, I didnt have a bad experience except for the night staff can be a little loud. I would highly recommend anyone to come here for help especially college students, they have professional staff and good food. Rock Prairie Behavioral Health thank you for helping me with my problems and teaching me how to cope with them. Glad they built this place its close and convenient for people who live close by besides going out of town. This is a great place to get help for the problems you are going through in life.

The jury is still out for me but Im concerned after reading these reviews and canned responses. My wife was taken there yesterday. My initial impression was not favorable, especially when I tried to call her after she had been there a few hours. The phone receptionist was very unhelpful and uninterested: shes not on my list. When I asked her to dig a little deeper, she found her record, but I was deemed rude. My impression is that its not a warm and friendly place. Perhaps its not intended to be...

It’s been a few years since I’ve been here but i do want to express my concerns at the time. When i went to check in i was put in a tiny locked room for about 5-6 hours. It felt like forever and i couldn’t have my phone or watch tv. I get there may be more pressing matters, just would have been nice to have some form of entertainment. They did bring me food so that was nice. When i was there, one of the technicians would FaceTime her boyfriend and I’m pretty sure our faces were shown at some point. I’m pretty sure that is a violation of some sort. I hope she’s not working there anymore. Some technicians seemed to really care and i appreciate them. I didn’t like that the psychiatrist i saw was barely there in person and one time just FaceTime him while he was on a bus or train. Also it was very in and out. I went into a room with about 4 people all staring at me asking about how I’m doing. Felt rushed and it was intimidating. I’m grateful that i was able to have a safe place while in a dark place but i probably wouldn’t come back.

I was going through a rough time about a year ago and needed help. I went to Rock Prairie hopeless and out of options. My husband had just retired from the Military and forgot to update our insurance, so I was not covered at that time. Luckily I had some savings & was able to pay the cost until my insurance was reinstated, which was two days later. Since then my insurance paid what I had already paid plus some but they refuse to reimburse me! $2800 is what they owe me and on March 5 2020 it will be a year! This place is awful and totally took advantage of me! Please do what’s right and reimburse the money owed to me!Nancy Ott

Staff was warm and accommodating. therapists and psychiatrists were skilled and attentive. it’s hard if you’re an adult, but i found healing here.

I was there for 9 days and the staff did they best they could for the nost part... The doc though James Dranadits or somthing like that idl how to spell his name I hardly heard him speak to me the whole time I was there.... Ive been off my meds sense oct and really needed the help. My aunt, father and sister all have bipolar disorders and I was trying to tell him that..... Here we are almost 2 weeks later and im right back where I was if not worse...... Thanks Doc IM STILL MANIC

My name is Tammy B. And Ive been to RPBH twice. Both times, I have been extremely satisfied with my care, not only from Dr. Torres, but the nurse staff is helpful and caring and there because they want to help others. I will admit there should be a quicker system to receive your medications, especially in the evening, but it is what it is. I also want to give kudos to the technicians, they have a lot to deal with and are patient and friendly and as flexible as they can be without breaking any rules. I am extremely grateful for both inpatient and outpatient services. Ive been gone since March 2018 when I completed my aftercare and am still doing very well. Thanks again, Behavior Hospital

Went here. It was awful in the the child wing. The nurses were rude, the doctor was never there and I had to wait a whole week to see her. There was this one doctor that antagonized some of us, but wouldn’t do the same to the boys. It was just the girls. The techs were not good at handling fights. They would stop it and then pull the two outside and talk to them like they were little kids and did not separate the two for a little bit to cool down or anything. They won’t let you comfort each other. Not even with a hand hold. They switched my meds almost every day, which I was only there for about a week and a half and the only reason why they let me go is because the insurance my parents had on me at the time was not good enough so they just stamped a paper that said “Free to go” and just let me out. They don’t teach coping mechanisms at all and the only things the teach are how to distract yourself from doing something, but a distraction only lasts so long. The techs humiliated some of the girls and shamed them for their illnesses. I was there in 2015. It’s 4 years later and I still have nightmares about that place from time to time. They don’t care about their patients. They don’t care about anyone. They are selfish and only in it for the money. They don’t want to help people grow from their illnesses. They want people to help their wallets grow.

Do not recommend. Would love to explain why but it’s been impossible to get return calls from case manager/therapists. No family conference invitation and no input from family if patient should be able to return home. Made numerous calls informing them patient could not return home due to potential danger but didn’t seem to be a priority of this group.

This place is not what i expected.i went today with my son just looking for an evaluation he is on the Aspberger spectrum (autism) unfortunately his insurance recomend me this place .no no the nurse treats us like delinquent s they make me feel so bad THANK God we just left without the assessment because i was very uncomfortable there......PLEASE dont take your family THERE what a disappointing place

*Adjusted after family member had second visit and had a good experience on the geriatric ward. Thank you!*I have genuinely tried to be understanding in my dealings with this place while my mother was there for some psych med adjustments, but I experienced a consistent lack of communication from the doctor and nurse on unit 400, who on one occasion was rude and offered excuses when possessions were missing and medication changes were not communication OR consented to. My mother’s medication was altered at least three times, without consent or explanation; they also tried to give her a heavy anti-psychotic when she has no history of manic or psychotic episodes. They revoked her anxiety medication that she has been on for years without providing a replacement, and also without communicating to her or her caretaker as to why. After discontinuing three of her medications, four days in they realized they had her medication list wrong, and suddenly they began providing her different medications. I called twice to speak to her doctor (who is off-site only) and was promised a return call, which never came, and I never made contact with the doctor at all for explanations on the medication chaos. It was clear the patient to staff ratio was unfair and detrimental to the quality of patient care. The staff at the front was wonderful and friendly although definitely stressed at times. This place is rough! Definitely cannot recommend to anyone I know.

I have been there for both outpatient and inlatient (both voluntary and involuntary) services. Extremely expensive for what you get, they are so understaffed that even though we are supposed to get (and are paying for!) 5-6 groups a day, we got 3 max. Most of the help came from other patients not staff. Doctor only sees you for an initial 10-15 minute consultation, then 5 minutes (if that) each day the rest of your stay. Not worth the money or time. I will say Dr Torres is a great physician and smart, interesting man. I wish he had a practice here in the area to see him for continuing care. Food isnt half bad, and I enjoyed the routine and other patients. Too expensive by far, but in order to get stabilized, its pretty much the only option in the area.

This place is awful. They are not timely about anything, they give anyone information about anything, even the patients themselves don’t get to know about their treatment! Frequently, patients never receive messages that someone has called them which is incredibly frustrating. One tech even lied to me about a patient getting the message and concocted a reply from her. Do not let anyone you know go here. People leave worse than when they went in. It is an absolute nightmare.

The worst place to bring your child!! This place dont even deserve a star at all. My child was there for 4 night and 5 days, there is no doctor on site you can talk to. I tried to get a hold of somebody in regards to my childs well being and couldnt even talk to nobody.You have to keep calling back because they will lie that someone is going to call you back(dont hold your breath on that). Receptionist/front desk are really poor in customers service and poor communication. All they want or care about is taking your money so they can pay themselves. There is more to say but I will be filing a complaint to their corporate office. Again you have been warned!!!

The people were very friendly, except for a few nurses. The patients were also friendly and entertaining, and the group therapy atmosphere was relaxing and open. I liked the schedule and the food was above average. I especially liked the instant access to medication and seeing a psychiatrist and one on one counseling, unlike outside where it may take months to see one.However, I extremely did not like the unpredictability of being released. Probably the only reason Im not giving it 5 stars. Some people were kept for weeks, others for 2 days. Every day I wanted to be discharged. Although it was still an overall alright experience, I would go again, it was a. Very expensive, $800+ a day without insurance, though some people only paid $100/day depending on your coverage. One counseling session with the individual therapist: $300. I couldve gone to disney land!! But Id probably be miserable there. B.If you dont bring anything (clothes, shampoo, etc) youre going to have a bad time. The things they provide you with are low stock and not the most comfortable or fashionable.

Not a great place to seek acute help. I was involuntarily admitted here after seeking help at the clinic on campus at A&M for self harm wounds. I was deemed a danger to myself here and was involuntarily admitted to RPBH. No one explained to me what it meant to be involuntarily admitted to a hospital like this. (At this point I had no experience with behavioral health hospitals) I was left in a freezing cold room for approximately 6 hours to sign paperwork when I was first admitted to the hospital without anyone explaining to me why I was admitted (it may have been longer but there was no clock in this room. All I know is I arrived sometime between 5:00 and 6:00 pm and wasn’t assigned my room until around midnight) It’s clear that the “techs” or whatever you call them there are only there for a good paycheck as most seemed extremely unqualified and unsympathetic. Granted, this place is severely understaffed so most of them were working 12 hour shifts so that could explain some of it. The psychiatrist that I was assigned was probably the worst part of my stay. The first meeting I had he just told me (verbatim) “I don’t know how to help you”, and came off extremely condescending. Not exactly the best thing to tell someone that lost their will to live... The rest of the meetings I had with the psychiatrist were through Skype where the staff woke me extremely early in the morning by shoving an iPad in my face to talk for 5 minutes. I don’t remember what was said during these meetings as I was on heavy sedatives (that were prescribed to me without explanation) and didn’t feel fully awake at that time in the morning. I could go on about all of the other problems with this place but long story short: the staff is horrible and I left worse off than I entered

The worst. Seeing me for the first time he took me off medications even though I told him everything was fine. I didnt go to him; he took over for my regular Psychiatrist. He doesnt even know that you dont write Schedule II DRUGS ON A regular Rx pad even though I told him repeatedly. The truth there is, I made him mad and that was a little Dr. C justice. She just wont get her medication for making me mad. He has a Donald Trump complex and gets his ego bruised easy. Avoid him and find a real Dr. this one is truly a quack

My brother spent a week here and then went for day visits after spontaneously stabbing his hand. He filled out a survey and on it rated being suicidal or making plans to kill himself as very relatable. The day he filled this out he was discharged at 1:30 and went home and shot himself in the head. Not warnings to our family that they knew he was suicidal; they just released him. DO NOT LET YOUR FAMILY NEAR THIS CROOKED PLACE REEKING OF MALPRACTICE!

If I could give it zero I would. Please DO NOT bring your loved ones here. Truly do not recommend. Would love to explain why but it’s been impossible to get return calls from case manager/therapists. Then I go up there and still dont get answers..just the run around and excuses after excuses. Patient advocate is a joke and they dont advocate for the patients. Its all about numbers and money for them. The well being of the patients is not their priority nor is communicating with the family members of the patient. Ive tried numerous times to communicate with my husbands Dr and Dr Torres not once called me about my husband. The advocate of the patients did not even listen or addressed the concerns we had. Everything was just excuse after excuse and telling me the process of my concerns were complicated to address and work on like they would like to..smh Horrible place and sad due to the amount of help our community needs and places like this just make it worse. Hell I was feeling I needed help too after dealing with them because my anxiety and blood pressure was high the whole week dealing with this horrible place..smh However good thing I know better not to seek help from them.

The initial process of evaluating someone to see if the need to be an inpatient is handle very poorly and they bring in a computer with a doctor on the screen to speak with the patient..this is very unprofessional and cheaply done..how can a doctor on a computer screen visibly see a persons non verbal reactions. Its handle in a very slow process that takes several hours to complete. There is a protocol they are supposed to adhere to but that isnt followed if their too busy that day. My daughter has only been there for 1 day and their staff have broken 3 of these so called protocols that are to be followed..A nurse called me today to get my consent to give my child 2 different and very scary drugs to my daughter which I promptly said no to..then after I ask the nurse to let me speak with a supervisor about their breaking protocol I received no call or response of any kind..If you care about your child then find a better place to take them to for help.

Last year I had come in for a mental assessment. Other families had come in after me but I was seen last. I signed in at 9pm but was not seen until 12am. It wasnt until I finally decided to get up and leave that somebody came out to see me after a coworker retrieved them. I finally received an assessment and left at 1am. I came in to an empty lobby, and though Im sure it was incredibly busy behind the scenes, 4 hours is pretty freaking ridiculous. However, I will give them, the staff was incredibly friendly.

A rough start but the whole situation was. Once settled, the staff, facility, and care was above and beyond expectation. Very helpful, caring, and understanding. Very much interested in patient success.

I was amid it here yesterday. I didn’t like it when I signed them papers. I immediately told the staff people I want to go home. They forced me to stay a night. So I end up writing a 4 hour paper and wait 24 hours for my doctor the next day. I got discharged today. Because my doctor didn’t see a point me staying there anyways. So he immediately discharged me today and left never looked back. The nurse there are horrible. They forced you to stay even though you don’t want be there. Don’t send you love one’s or family here at all. Don’t recommend this place. Read the reviews. Find another place for your love one’s.

Horrible staff. Treated as if you are less than human by some of the staff. However there is those few that are there for a positive good reason and realize we all are human. And some just have bad breakdowns. So remember that it can be you or your family in there some people cant handle things as smoothly as others. Stay positive rock prairie. Remember we are people too!!!

I brought my youngest daughter here a year ago for a severe anxiety break and although I was terrified to leave her in an asylum with people that were crazy, she had a very positive experience. She developed very meaningful friendships with the other patients. She said shes never felt so accepted out in the normal world.Neither she or I have any complaints regarding staff members or doctors. Everyone was professional and performed their duties to the highest standard.I have no explanation for some of the negative reviews other than negative people wont be happy with even the best service.This was my youngest daughter, my BABY. And the doctors and staff kept her safe when I couldnt.

BEWARE OF WHAT YOU SIGN! My son(20) and wife came here seeking answers to the type of Outpatient programs they offer due to psychiatric care has a waiting list for 4 weeks. He was told to sign a consent for an assessment to be able to talk with a doctor. He did not read the paperwork because the person was standing at his side ready to take him back. It was a locked room, and the assessment was performed over an iPad. The doctor deemed him unfit to be released and now he is being charged by the police as a danger to himself and society, which also admits him involuntarily to this facility. So now from seeking advice and finding out our options, he is now forced to stay against his will, pay for the 48-72hr stay and whatever legal fees that may come up, just because he signed that consent for an assessment. So much for asking for help/advice!

I had no idea where i was and when I asked for help No one would tell me where I was. The majority of the staff seemed more concerned with what was for lunch and when their shift was over. The Dr.(female) didnt listen to what I was saying and the medications that prevent such issues as panick attacks what to do when they happen and what helps. I have seizure like episodes. Had one when I was there and the Dr. pretended that I hadnt told her and mocked me for calling her out on her listening skills. As punishment I was put in the 300 ward. The orderlies were mean and talked down to the people who were there to get help. It was more like a holding cell for a grown-up to be put in time out. We were treated like animals, there was only 1 or 2 people out of the many we saw that actually seemed to be enjoying and wanting to do their jobs.On the other side though. Once youre out patient. The therapist and staff are nice and actually want to see you succeed. I was especially impressed with Mamie and Cameron. They were working hard to make a safe space to try and come to realizations and coping techniques.

My fiance is currently a resident here for the in-patient program and so far I am not impressed, this is her second visit. Her first visit wasnt so bad, just some young technicians who were ignorant and now she is having issues with a ignorant doctor, immature nurses, and idiot technicians who use their positions to abuse their patients.I am not that highly intelligent in the medical field, however I did attend college for the field and I remember quite a lot of what I was taught and from what were dealing with I have to get the necessary people involved to ensure her health and safety are taken into consideration, overall I am not impressed with the lack of professionalism here because so far only the front desk ladies have done a superb job.

Dont put anyone you love in this place. All the psychiatrists are quacks who just want to collect their paycheck. Theyll see you for 2 minutes and wont check on you more than legal minimum required. The counselors are incompetent, save for Dr. Taylor.I was there for a week and we got no more than HALF the groups we were supposed to.They lost half my possessions and couldnt find them for TWO HOURS after my discharge. I had to call the cops to file charges before they made any effort to find my propertyNever have I had to so insistently defend my patient rights.And they messed up my name on my paper work and are trying to bill me under that name. 🖕✌️

A family member was brought in after having a slight stroke and not sleeping. I left messages for her to call that she never got. It was 5 days before I was told anything about her condition. The staff constantly made fun of her and spoke down to her all the time. They told her that shes never getting out; they said that her husband had divorced her and was now with a staff member; even telling her that, after she visited her husband, that her husband was in the parking lot with a staff member immediately afterward. They threw out her bras and a self-help book by TD Jakes. I cannot believe these people are allowed to work anywhere near people with special needs. Do not let your family near this place!!!

If you are bringing a family member to a behavioral health center, someones life is clearly in a deep personal crisis. The staff at Rock Prairie was excellent during a very difficult time for us and we appreciate them immensely. They helped us recover a family member from a very serious situation. We are very glad we found Rock Prairie and we thank those who recommended them to us.

After coming to a crisis point in my life, I voluntarily checked in to this health center in order to help and protect myself. While it is scary at first being locked in to this place, being able to talk to doctors, get on the right medication and utilize group and individual therapy helped me get back on my feet and in the right chemical/emotional position to deal with life again. The bad reviews are all ridiculous. Either they didnt do enough research, or theyre complaining about things that this facility is legally required to do in order to protect themselves and their patients. They dont just lock people in here for fun. The DOCTORS evaluate you and will keep you there for your own protection if the medically trained DOCTOR deems it fitting. Absolutely come here if you NEED to. This facility is an invaluable tool for helping those who can no longer help themselves, and I owe my life to their assistance and understanding during my darkest hours.

Horrible place. Pill pushers they just take money and put bandaid on problems. I would advise against anyone going to this place!

When I came in, i sat in an unlocked room in a locked hall way for hours. I had a doctor walk in and tell me i dont think you deserve to be here at all, and i will try my hardest to get you out of here by the end of the day. Then on my walk down the locked hall i was confined to, I happen to overhear him advocating strongly that i was mentally unstable and needed to be in here for an extended period of time. He said this after i was caught sitting on top of a garage on campus watching the sunrise, and deemed me manic and suicidal. Claiming I dont understand the risks of my behavior. He justified for incarcerating me in there for three of the most important days of my college career, with a decision I make every day. I drive a motorcycle, and am constantly aware of the risk that someone just like himself could look at his phone and end my life, is far exponentially higher than a random hundred mile an hour gust of wind sweeping me off my front row seat to a beautiful sunrise.We were treated more like animals than humans. And if that isnt bad enough, a few of the staff members seemed far more humored by our frustrations than concerned. All while we were constantly being blown off after requesting to talk to doctors. There were some redeeming qualities in a few of the staff members that managed to muster up this place one star. But overall this facility does almost nothing to promote happiness. Most of the employees showed less interest in what we were saying, than someone taking your drive through order. There are two qualified doctors there, but overall Rock Prairie Behavioral Health center resembled a profitable prison for children, more than a facility to help mentally struggling patients get back on their feet again.

If I could give this place no stars then that’s what they would get. We were referred by the Er to follow up here for anger and depression issues. Brought my husband in for voluntary intake.They took him back and no other contact has been made unless by me.Granite he has only been here for one night. But staff is rude, horrible and not helpful at all. Excuse after excuse. Discharge is terrible. He was only here for a few hours before he saw what kind of hell hole this was and he signed his self out to be discharged,at 3pm on Sunday. It is now 11:20 am on monday and he is still in this place. They will not let him leave. This makes and anxious, depressed or angry person even worse. I made the mistake of not reading reviews and going by word of mouth. All the one star reviews about this place are so true. PLEASE PLEASE PLEASE READ THE REVIEWS ON THIS PLACE BEFORE YOU GO!!!!! I’m so greatful that my husbands mind is still great to see a malpractice situation and get the heck out before they made him worse. Not everyone that needs this kind of help is able to speak up or tell people how they are treated they think it’s just the right way to be treated. ITS NOT!!!Please do not take your family or anyone here. I have heard nothing from a dr or nurse or staff. Have left several messages for nurses or therapist or dr to call back and they have yet to do so.I call to talk to my husband and all they say is he will call you back. You are left on hold for an obseen amount of time. If you have someone in this place, please be their voice and get them the heck out before they are turned worse, and can’t get out.They are not being treated well. They are taken advantage of and staff is using this to their advantage, and pleasure, to kick people while they are down. And it is very sad to see all this go on, knowing that our society is growing more and more with these types issues, and need serious help with this. I hope someone sees this that can do an investigation on this place, this is not acceptable for the people that can’t take up for their selves, or speak to tell what really goes on.Please help and pray for all the people behind these closed doors.

My loved was brought in when he was having a manic episode. Dr Torres drives in from Houston like every other weekday, speaks to his patients for about 5 minutes each, then prescribes the tranquilizers and or benzos, and once theyre docile after being drugged into submission, he says theyre good to go. This place was absolutely terrible. If I could give them negative or 0 stars I would. I was legitimently scared for him while he was a patient here. Additionally, I called every single day for 8 days asking if I could speak to his doctor about his condition and give him pertinent information and I never got a call back or a communication from the nurse that the Dr was busy. If you care about your loved one, find a way to get inpatient care literally ANYWHERE ELSE. This place should be closed down.

It was Very pleasant to be there! I like how they have alot of therapist to help you they really do listen and help you as much as they can. I spent 6 days there and I got my head back together.I have good Pschiatrist he helped me alot with my disorders.I learned alot of things being there and had fun. Thank you so very much Dr. Surya!😊

Very bad experience overall. Bathrooms filthy, food horrible, staff lost or stole valuables, discharge a nightmare, patients on my unit schizophrenic. I was diagnosed with major depression. If you are in need of medical treatment do yourself a favor and read reviews prior to admitting to this facility. Its all about the money not patient care.

This is awesome...I dont have a phone. I just spent 10 minutes typing my concerns and suicidal ideation to this clinic begging for help. I click send. The email is no longer active. Nice. I can call MHMR but they will send police who will drop you off at the emergency room. They will assess you and release you. Now you have no ride home. Our system sucks

DO NOT GO HERE. I was here for less than 3 days only to realize that it is THE 8th CIRCLE OF HELL. Most new patients are put on the 300 block due to lack of space. However, the 300 block is for schizophrenia, delusions, and psychotic conditions. This made my severe anxiety exponentially worse. On top of that most nurses blatantly ignore your questions bc of loads of paperwork. DR TORRES is an abomination to the medical field. He spoke to me for less than 2 minutes, called me by the wrong name twice (with my chart in front of his face), and walked away from me while I was speaking to him. Not only that, he prescribed me four medications with only two minutes of consultation - two of which are TRANQUILIZERS and one which is HIGHLY ADDICTIVE. With no explanation of what these drugs do or what side effects they have.

I have hesitated to leave a review of Rock Prairie. But here goes. Lets see, PROS?They had group meetings that you could participate in twice a day. The cafeteria food is not bad, despite the sporks. And theres a recreational time where you could either sit in the corner and pout or participate in whatever game they play that day or color. They were leaniant on bed times and allowed TV in the day room. CONS? Where do I begin.. the staff for one is WAY WAY overworked and not able to care for each patient the way they should be cared for. There should be more techs on the floor and atleast twice the amount of nurses able to help you at any time. You dont get the medications you need on time or sometimes not at all. Or you get completely ignored. As a t 1 diabetic I dont reccomend allowing anyone to go to this hospital if they have an existing condition. The doctors rarely see you for any questions or concerns. Hygiene products are sparse for what this place gets paid for each and every patient that comes through. I was quoted a rediculous amount of money just to stay here. You are allowed to refuse medications if you are uncomfortable taking what is prescribed. Some of it is just to keep you compliant anyway. Needless to say, I do not recommend this unless you need to be watched 24/7 or are truly a danger to yourself. They will use your words against you.. Its been over a month and I am still unable to attain any medical records despite my multiple attempts.

I brought my daughter here and it was a complete mistake. It only made her severe anxiety worse. Dr Torres does not communicate anything. And he doped her up on four different medications which she doesnt even need. TERRIBLE

Billing sucks, you pay over 2grand then insurance pays and they still want to jip you stating you owe more... if you have Medicare, Medicaid then they get reimbursed at the end of the year...

Please be careful where you take your children. My daughter was here and its awful. The medical staff does not respect your wishes wether you approve medication or not it is still given to them. The techs let them make calls to whom ever they want even if you didnt write them on the list. The medical staff is rude and tell your child exactly what they think of you, so yea thanks Kathy! Irresponsible, my daughter wasnt even discharged by a nurse or dr a tech brought her out and they didnt even tell me what was going on, at discharge her home medication was misplaced. Still discharged with suicidal ideation.

Hard to get in touch with your loved one, no one is ever on the unit to answer the phone, unit smells like urine, left multiple messages for the doctor to call- no one ever called, staff will lie to you on incidents that happened, had to wait a hour for discharge...tip:find a care provided whom cares!

Called here out of desperation to try and find someone who can continue my adderall prescription. For some reason no one told me on the phone that I have absolutely zero reason to come to this place. Made an appointment so I could get a referral, I got there, filled out some forms, had my bag and phone locked up and I got sent to a locked waiting room until I could meet with someone. All I need is a prescription which I thought I made clear but I was treated like I was mentally unstable. I waited 2 hours in this place for someone to tell me all they can do is print out a list of nearby providers. Absolutely ridiculous and a complete waste of my time. All someone needed to do was tell me Im in the wrong place. Not that hard.

It clearly says on the website call for a free confidential assemsent. When I called she told me to come to get one. I wouldnt have called if I was seeking some sort of immediate help and I live over an hour away. Thanks Beverly (the not helpful receptionist)

After care wasnt the best but while inpatient it was great.

Its been a week since Ive heard from my daughter, who was checked into this facility by her grandparents. No contact, no calls, and her grandparents have cut off her email. Im worried about my child. The things Ive heard about this place has scared me to the point of nearly calling the police. I wouldnt trust this place if you have issues with lack of contact with relatives.

Awsome staff

Caring staff and involved physicians.

Mental health industry in this country is abominable and this place is par for that course... Other than immediate lock-in for patients momentary safety, there is no benefit; no actual counseling and no real care!

One of the staffs where very rude to me when I went there

I Wouldnt Send My Worse Enemy Here Its A Reason They Call This Place Rape Central Just Disgusting What They Do To Them Girls When They Are Doped Up On Them Bs Drugs

Continually harass me by thinking my personal cell number is for Family Tree Group Home. Incompetence and an incorrect phone database can be the only explanation, as Ive asked them to rectify this multiple times.

Go to Houston rather than this hell house

Hard to get attention