They wonderful ladies had gone above and beyond to make sure my wife’s (new) small business has been a smooth transition, since closing her actual business, she’s had for 18 years - as she ventures to new water - ALL THE LADIES AT UPS ON WILMA have been absolute angels! Always giving tips and tricks and so friendly and kind. I personally as her husband want to thank you all for helping her be successful and orders complete. Thank you UPS on Wilma!! You ladies rock and thank you for taking good care of my wife! #ourneighborhoodUPS

Hands down if you have not had an experience with this UPS store than your missing out. Kathy, the store owner goes above and beyond to not only ensure a smooth process for any transaction your seeking to complete, she cares about your satisfaction. Kathy has a genuine heart that shows she truly appreciates your business with her store. Kathy and her staff work hard, efficiently, and produce a great finished product. Thank you for all you have done!

I attempted to return an item to a jeweler via mail on 3/30/21 and did not have access to a printer. I came into this store location and was given the email address of the ups store to send the shipping label that I received from the jeweler. I packaged my own item and the young lady placed the label on the box. I wanted to check to make sure the label matched my email, but the young lady put my box up so quickly. I waited and received an email on 4/2/21 from the jeweler stating I sent them boots and that they are returning the boots to me and that they cannot refund me the amount of the jewelry that I returned, because they didn’t receive it. I then received a package the same exact day that had my name on the box and address. I opened it and it was a pair of boots and the shipping label inside has someone else’s name on them and a different address. I called the jeweler and UPS about the discrepancy on UPS end. The manager was on the phone/assisting other customers and I waited for 30 minutes on hold. The young lady asked for my name and phone number in order for Ms. Kathy (Manager) to return my call. No one called me back. I then came into their store on 4/6/21, and spoke with the young lady that put the label on my package and the young lady that took my name and number. I explained everything in person. The assistant Manager were researching the issue. Ms. Kathy came from the rear of the store from her lunch break. I was then told by Ms. Kathy that she’ll have to do further research and give her by next week (per Ms. Kathy early next week). I called on 4/15/2021, and Ms. Kathy answered the phone. She stated that she’ll have to review the camera footage and asked me the same question she asked on 4/6/21, did we package the item, or did you? I confirmed again that I packaged the item myself . I requested for the Regional Managers’ phone number. I received an email. She stated that she’ll administer a claim. I advised her that it’s been over two weeks that I’ve mailed this item off. I feel as thought that I’m at square one and I’ve just been repeating everything that happened and nothing is being actively done on this matter. I will reach out to the Regional Manager, but I will be in contact with BBB as well. I will not do business with this location again. There is a nonchalant vibe from this location and I’ve also emailed everything that Ms. Kathy requested of me prior to 4/15/21. She seem extremely unprepared nor was she taking this matter serious. I’ve very disappointed in the service and would not recommend this location EVER!

Owendrea is the absolute BEST!!! She went above and beyond to make my print job exactly what I wanted. Her attention to detail and customer service skills and follow-up with me were impeccable. I look forward to working with her in the future on other projects for my business and highly recommend this UPS location!Laura M

Tiara and Audralyn are the BEST! They are so sweet, professional and always make my experience so easy. Special thank you to both of these ladies!

My mom and I had an urgent last minute need for MANY copies of SEVERAL letters right at closing time! Cathy and Abby were the wonderful ladies that rendered EXCEPTIONALLY EXCELLENT customer service!! They were very kind and patient, and we left out happy customers! Thank you both so much!!

I went into the store to turn in my AT&T cabel boxes. The representative Tiarra was very informative and personal. Im disabled veteran and I greatly appreciated such great customer service.

There are no words to express how incredibly grateful I am for this amazing little store. The staff is friendly, knowledgeable, provides the highest level of customer service, and processes long lines of customers quickly. I used to absolutely dread dropping off packages to ship at any given mail service provider, but thanks to the staff at this facility (especially Owendrea!), I actually look forward to my trips there. Thank you all!

Always nice and polite! Fast and friendly! Great hospitality!

Friendly and efficient services. Thanks Tiarra for being so patient and sweet while helping to get my documents in order!

Each time that I have used the stores services, I have beenextremely pleased. The care Cathy and Audralyn have showed in preparingpackages going to Alaska has far exceeded our expectations. Continueyour excellent service.

Abigail was amazing and exceptionally helpful. I dropped off a small project and they brought my vision to life.

This store I really like and I do all my business here.Its a good location for me and they are friendly. helpful and so professional. All of them are great,but most of my time went visiting owendrea and tierra is working.they work together a team.they. really do a good job taking care of the customers.think you all but a high five to these two ladies.very good job. John gates.

Tiarra is the best and always helpful!

The staff at this location are awsome! Cathy, Owendrea, Abigail, Tiarra, Audralyn helped me when shipping my items and made it so easy. I am greatful for thier excellent service!

I ❤️❤️❤️ all the people that I interact with as a mailbox holder here now for several years. Big shout out to Mrs. Cathy, Owendrea, Tiara and Audralyn for always being helpful and even making sure I have everything.

I was going to the ups store to simply print out a document and after talking with staff members Abigail, Audralyn, Owendrea, Tiarra, and Cathy I now know all the wonderful things I can do for my business! I had my documents printed, packaged and mailed out for me! Such a wonderful experience I will definitely recommend the ups store to my friends and family!

I visited the store to get some certificates printed. I was assisted by Audralyn. The customer service was excellent and Audralyn assisted me with patience and care. I would recommend using this store to anyone and I would be back to for all my UPS needs!

Tiarra and Kathy are amazing! They are so patient and kind and caring. They notarized my Last Will and other documents and to mail out packages to friends. When the store was super busy, they stayed calm and caring and patient with everyone there.

Had a great experience. Abby was amazing, and very knowledgeable

Every time I’ve stopped at this location it’s been a pretty good experience and isn’t busy when i’ve stopped by.

The professional, personal, and courteous display of the staff at UPS Store 3416 is truly remarkable. As a continuous customer, I am ALWAYS impressed with the knowledge and know-how of those who run my complex print orders. They are patient with me and try very hard to meet all my requirements. I would highly recommend this facility for all your ing needs.Cathy, Audralyn, and Tiarra are some of the most dedicated associates anywhere and my respect grows for them with each visit.Mr. Jones

Well let me start by saying... I am so grateful for these ladies and all they have done to personally help me. Educated me and give me tips for easy shipping success. Drea, MrsCathy, Tiara, And Audralya- these women are straight hustlers and work so hard for mid clarksville customers! Store 3416 is always so welcoming and kind.. kinda like a “Cheers” feel lol! Always smiling, making jokes and having conversation, all while hauling tail to keep the line moving! They keep me smiling long after I’ve shipped and been gone. I personally am so appreciative of them!! And I highly recommend shipping with UPS store 3416 on Wilma Rudolph!! They are amazing and your packages will always be safely taken care of 100%!! I love them!! Lol #UPSStore3416FORLIFE

I have maintained a mail box with this UPS location and used several of their services (scanning, printing, emailing) for several months now and the service is always fast and top notch. Cathy, Owendrea, Audralyn, and Tiarra are always incredibly kind and welcoming regardless of the service I require. One of the best experiences Ive had with UPS or any mail service!

I have had a mailbox at this UPS store for at least the last 4 years. I have been treated in a professional manner each time I visit the store. All of the ladies, Owendrea, Tiarra, Cathy, and Audralyn are the best!

Ms. Tiara was respectful, cooperative, and worked in a timely fashion even due to the circumstances of the store. I also thank everyone and their efforts to keep social distancing. Not only does this keep the workers safe but the public safe from themselves as well. It was a delightful experience overall and Im glad to be served by UPS of 2250 Wilma Rudolph

Extremely fast. Wonder service and had help from Shiane. She was super sweet. Got everything I needed just how I wanted.

I visited this location to use its faxing facilities. I was very lost at first because Id never used a fax machine before and I couldnt figure the one at work out for the life of me. The staff I met at UPS (Tiarra, Connie, and Marlin) were very friendly and helpful. While they worked the fax for me, they took out time and made an effort to teach me a how the machine worked so I could do it myself later. Thanks, yall!

EXCELLENT TEAM & EXCELLENT SERVICESOver the holidays, we had the opportunity to buy shipping supplies and ship several items via UPS. Because the UPS Store is close to our home, we decided to visit them to save time.We are extremely impressed with the professionalism, humor, patience and helpfulness the team on Wilma Rudolph Blvd. is. With short fuses and hurried customers, the team was never once rushed to the point they lost their cool.At this time, we would like to compliment the manager, Cathy Russell, Tiarra, Connie, Audralyn and Owendria.We will be returning for all our shipping needs.Happy New Year, UPS Store #3416.

Mrs Russell and Tierra I am so appreciative of you both!! They stayed late for me when I left something at the store. They were so sweet and patient with me. Can’t say enough how great their customer service is!

I‘m super happy with the friendly environment, the professional service and the big smile I receive every time I go to this branch specially when I’m dealing with the excellent manager (Cathy) and the amazing employee (Tiarra). I highly recommend their services. Again thanks Cathy & Tiarra

That ol girl at the front Shiane is a cutie and so super nice shoot couldn’t have been more helpful with my package

Under staffed. Long wait. But service is good once you get to be your turn. Came in at 8 am.

Excellent experience and customer service.I am extremely satisfied with the UPS Store on Wilma Rudolph Blvd, Clarksville, Tennessee.My package arrived on the day and time as promised. Thank you very much.

Just visited this UPS store and everyone was amazing, they gave me time as they explained their options and services, wonderful staff 😁

Tiarra was absolutely AMAZING!!!!! Needless to say I have been so stressed & all over the place lately but she walked me through every step. She was so patient with me. She is truly a blessing to this company!!!! I hope u guys know what u have in her 😊 Tiarra thank u for being u

I went to UPS and was helped by a friendly and professional associate named Tiarra . She helped me with my photos and it really made my day ! 😁

I was very happy with the excellent customer service provided. Cathy Russell, the regional manager, was very kind and attentive. She was patient and knowledgeable and was able to answer any question that I asked her with confidence. She is a one woman wonder! Definitely recommend this store and will be back.

I dont go to UPS much but I have had to send back some returns. Theres not a lot of banter back and forth with the employees but they are quick, efficient and seem to be very on top of things.

Honestly I had no idea Ms Cathy and I had so much in common about fishing. This was a great morning. Not only did she patiently faxed some papers off for me. Her multitasking skills are great. Satisfied 4 other customers and still had a great respectful conversation about life and fishing. Please do not let Ms Cathy go unnoticed. Great Job UPS Store #3416

I have never had a bad experience here. Staff has always been great.

I love this place. ELAINE is really awesome with her customer service skills and she is by far the funniest staff there. This team is great and entertaining. I like how they have a good music selection too. I always go here to get things printed and will continue to go here.

This location is great. will go here everyday before I go to usps

Waited for an agonizingly long time in a line that stretched out the front door of this rat hole only to finally arrive at the front counter to be told theyre not doing notarizations today.

Employees at this location are top notch. You feel like you are at home when coming to this UPS. I cannot recommend this establishment anymore than I already am. If you dont have an box yet and thinking about, look no further, come to this store and set yourself up with one of the workers at the front desk!

The manager was more than willing to help me when I was in a jam. They went above to make sure the documents got to their destination overnight.

Elaine, Autumn, and everyone else in that store were a huge help. I shipped over 6 large boxes across the states and they were super patient and helpful. Definitely would recommend. Thanks again, guys.

Last week Marlon and Tiarra (I think that was thier names) went above an beyond to make sure I got an important item shipped to my husband overnight. My worries about the care of the item seemed important to them, and they handled my concerns in a professional and kind manner. Thak you!

Extremely rude and slow service. Also had an employee yell at customers because there were more than 5 people in the store, instead of politely asking people to go back outside. I ended up leaving after standing outside in 92° weather for 15 minutes.

I made an appointment to get something notarized and had to stand in line. When I get to an available representative, I’m told that only two of the other ladies can assist me. Which actually became one of the ladies because the other lady left her notary at home. Why do I have an appointment if I have to wait for customers to be seen? I just don’t understand this level of customer service. Just don’t schedule an appointment.

Excellent and prompt service with a smile. Jenine helped me with several tedious tasks like fingerprinting and passport photos in addition to shipping them to different locations. She made the process smooth and quick. Thank you, Jenine!

Great experience at this UPS Store location. Elaine helped me today with my shipment. She is friendly, professional, and has great customer service skills! I love this store because everyone is always so friendly, especially as you walk in, they are always there to greet you!

If one is looking for a great place to print, shred, copy, Photo IDs, Passport information, post office mail boxes or any printing-/shipping-related items, please stop by the UPS Store on Wilma Rudolph Blvd. With their recent move, please visit the friendly manager, Cathy, and her tremendous staff - Connie, Jessica, Elaine and Jenine. These professionals are there to help and answer any questions one may have.eds.What a wonderful group of professionals who are never too busy to help any customer regardless of the size of shipping or postage.Well-done!

I Avoid this location, and prefer the post office or fedex. The staff are consistently rude.. unwilling or unable to troubleshoot internal probs. Even returning amazon merchandise made for a bad trip to this location. Couldn’t print out a return receipt ...

Staff was helpful, and the internet was down while I was there

First they did not greet anyone who walked in the door. Not myself or the person behind me. They made no eye contact or attempt to say just a minute please. I told them I needed a box but when he charged me an extra $11, I was surprised. I asked why and he said for packing supplies so I thought maybe they were putting some kind of foam in it and I didnt need that since all 3 of my items were already packaged so I said I just need the box. They charged me almost $8 for a box and then told me that I needed to package the box. I said you wont tape the box shut? He said you didnt want packaging. I took my box and said Im going to get tape. He said you cant take the box with you Ill have to refund you. They let me leave the box and go get tape. I would rather leave and go buy tape from someone else than buy theirs. This could have been handled so many different ways but it wasnt. I will NEVER go back here again! I dont know what happened but when they were at the other location I was never treated like this.

Great store. Always very helpful. The manager is wonderful and has a great staff of real professionals working with her. They are alsways willing to help.

Waited 40 min just to drop off a package with a label already on it

Jessie Echols, you are truly amazing! What a wonderful personality and customer service skills! You made my visit one of the easiest I’ve ever experienced! You went above and beyond to make sure my package was done correctly after all of my craziness! Thank you for that today! You’ve made my day! Keep that spirit Jessie!!!!!!

Amazing customer service! Caring and understanding! Definitely recommend this UPS store.

So you guys really think it’s realistic to charge $3.99 for an employee to print ONE piece of paper? For what? That’s not even after tax. All they do is walk to the back computer and hit the print button. You guys aren’t even printing it on high quality paper for it to be worth more than $0.10. Then have the nerves to ask me why am I returning my item? Girl it is not your business. This store is extremely MONEY HUNGRY. And when I walked away, I turned my head, the employee to the right of her made a face. But of course you didn’t make that face when I was standing right there.

These are the best people on the plant, they get the job done all day every day, you can help but love them. You need a print Job they got you, Need a notary, they got you, need something mailed or shipped they got you, need a mailbox they got you, they just GOT YOU

Fast....In and Out...

Excellent customer service and great a team! Always greeted and takin care of!

I purchase business cards from this location a few weeks ago and was pleased with the service at the desk. I used their coupon for free cards and purchased additional cards at that time. I put a few cards in my pocket two days ago so I will have some with me at all times.......well the ink does not stay on the cards! I returned to the store today and showed the cards to the clerk and was told of every possible reason that they did not hold up. The only resolution was to print them on thinner stock!!! The cards I printed at home have lasted for months...........so I would not suggest getting business cards from here.

Tierra gets 5 stars she was friendly, knowledgeable, and most of all tentative to all my needs when I came in the store! Great customer service and she has made me a new customer with using the ups store for all my future customer needs. Very positive encounter! Thank you!

Terrible. I spent a good $300 to ship fragile antique items to be used for our wedding in another state. We packed each item in layers of bubble wrap and newspaper. Their employee, Ethan, told me that if I used three day shipping, it would arrive on the following Saturday. Ups does not ship on Saturdays. Was I told that information? No. Would I have spent $300 on three day shipping had I known it would actually be 5 day shipping? No. Did my very important items arrive intact? Absolutely NOT. There was a very obvious kick mark in one of the boxes. And there were several items shattered to pieces. We had to throw them away and replace them with new items we had to scramble to find. When I initially shipped everything, I asked Ethan if I should mark the boxes fragile. He said, No. Honestly, that makes packages sorta like targets for the drivers. That should have been my first clue as to the professionalism and efficiency of this company. And, after my husband called them to complain, I received a nasty phone call from the manager. She was hateful. I couldnt get a word in because she just continually barked orders at me. She cut me off several times. She was rude, disrespectful, unfeeling, unsympathetic, and unprofessional. NEVER, ever will I use this company for anything. Oh, and we received a wedding gift in the mail from my husbands brother. He used UPS. And, dont you know it, there were broken items. Disgusting.

Package arrived almost as if they kicked it all the way to my house! Super disappointed in how my things I spent money on were handled! If I could upload pictures of how bad it is I would! Now I have to call and request a new item because the one i purchased is now bent/ damaged it was almost $500!

Great staff, good products, but way too expensive. 14 dollars to put my stuff in a box? Get real UPS. Ill send things with Going Postal at exit 1 from now on.

Made an appointment for an application form for a licence. The process was quick and to the point. Must of been there no more than 15 minutes.

Connie was straight rude to my husband and I. Would not recommend going to this location or dealing with her.

Cathy and her team are great! Nice, new location!

Helpful & convenient. Manager Cathy was nice, accommodating & worked with my busy schedule.

They were friendly and fast

Always provides excellent service, and they really care about their customers. Thanks for helping out with all of my needs!

The store manager went out of her way to help me with a special printing project and was incredibly nice.

Connie is rude disrespectful and unprofessional! If you ask her questions she feels as if your bothering her and gives you dirty looks the whole time. Will not ever go to this location again!

$4.64 to print a piece of paper!? Really UPS?! Fed Ex down the street does it for $0.10-$0.15It’s just a piece of cheap printer paper and maybe a penny worth of ink 🤦‍♂️

Very happy with their service. Pleasant & helpful.

Jenine was incredibly helpful!! Thank you!!

Shipped here a few times. Never a bad experience, always in and out, Kelly and other associates are very helpful.

Biggest money grubber of all time i needed tape to secure my packages and they said we can only give one strip of tape complimentary then you have to pay for it. No other ups store is like this, in fact i hve never heard of a shipping store that doesnt give free tape to secure your packages.

Horrible customer service. Showed up early for fingerprint appointment and was told had to come back because they were unable to do fingerprints before 10:00.Showed up at 10:00 and had to wait in line for 10 minutes for a representative.Why am I making an appointment if its obviously first come, first serve?

Terribly slow service after waiting 30 mins in line for the slowest service Ive ever seen the lady couldnt find the sending address..

The worker saw us pull up and went to the door and locked it before it was time for them to close after we had called to verify the hours.

Terrible customer service.

Very helpful!