Love this space & the owner, Simone! We booked The Confetti Room for an event and purchased a decor package to eliminate the headache & hassle of doing it ourselves. Needless to say, our expectations were exceeded! I showed Simone images of what I would like the space to look like & she brought my vision to life.The owner was very detail oriented and effectively communicated with us throughout the 3+ months we discussed the logistics of the event. Simone & her team literally did everything, all we had to do was pay the invoices, sign the documents and show up! We will definitely be repeat clients and can’t wait for our next event in her lovely space!
Simone Charles and The Confetti Room will forever have my business. My wife and I booked our daughters 17th birthday party this year. Because of Covid, we were unable to give her a sweet 16 last year. My wife and Simone did a great job putting this event together. Shes a great customer of mine and I could not have asked for a better turnout. Thanks Simone!
My son and daughter-in-law scheduled their reception.with “The Confetti Room” recently. As with most venues you reach an agreement via contract that outlines the responsibility of both parties. The bride & groom make a request for what they would like according to their taste and needs for decorations and so on. The venue agrees or declines per the contract to meet those requests. A price is agreed upon and paid.We all understand that sometimes life happens but it is the responsibility of the venue to provide what is agreed-upon.The wedding coordinator was unable to attend the venue last minute and there was no back up, there was no communication that the wedding coordinator was not attending, there was no bartender and none of the agreed-upon arrangements such as tablesettings decorations and so on we’re completed.When I arrived (as well as the guests arriving) the room was in complete chaos, the staff was completely at a loss as to what to even do. It was heartbreaking to see this is what the bride/groom were going to see when they arrived.The confetti room agreed to refund a small portion of the agreed-upon amount for the issues that occurred.Whether they were refunded in full or only partially is not the point. At the end of the day the situation was not managed well and the person(s) that suffered the consequence for that was the bride and groom. A bride dreams of this day and how it will all turn out. The confetti room dropped the ball and left a bride/groom with nothing but frustration, stress, and anxiety as well as heartbreaking disappointment for how her wedding reception ended.If you want to trust the Confetti room to meet their end of the bargain feel free to use them. Just hope and pray that they don’t have a problem on their end and leave you hanging! But my experience watching my son and his bride struggle with organizing their own reception, helping with decorations, and hoping to fit everybody where they were supposed to be and on not having a bartender. Now the owner/manager of the confetti room blaming them… not an experience I’d wish on anyone. It was beyond unprofessional. .The Confetti Room made a contract agreement And greatly failed to uphold their end of the contract. They are not sorry, they are blame shifting and Very unwilling to own up to how they took a very special day and turned it into a nightmare for a bride and groom.Not someplace I would ever recommend or use again.
⚠️DO NOT USEI booked a 4-hour rental (6-10p) for a wedding reception dinner party. I did not get married on site. My husband & I eloped during the pandemic. The owner, Simone Charles, is now claiming in the comments that I booked this as a “Wedding Celebration Dinner” rather than a “Wedding” to have a lower rate. During my initial tour in April, the staff member advised me that since there was no ceremony (& no re-situating the room to transform from ceremony layout to dinner table layout) that I should select the regular 4-hour package. The owner needs to be accountable for staff… not just with what they tell prospective clients, but who is actually hired as attendants.A venue assistant was contracted for 4 hours. 1 hour for decor set up & 3 hours for the first 3 hours of the event. This assistant tested positive for Covid & could not come. The owner found 2 “staff” to do the decorating. They arrived late & did not complete the job. My sisters & the caterer (!) did almost 100% of the decorating. The owner is claiming the staff could not decorate because guests began arriving at 5. This is a lie. But if Simone wants to play that card - then if guests were in their way, why not just recite company policy & say please leave & return at the scheduled start time? It is up to STAFF to perform their jobs. You don’t just say oh forget it, there are people around, I’m not going to finish my job. You delegated these 2 staff to do a job, & the ultimate responsibility is on you if that is not done, not my guests.Decorating issues aside, Simone failed to not only staff the event, BUT SHE DIDN’T EVEN NOTIFY ME THAT THERE WOULD BE NO VENUE ASSISTANT DURING THE EVENT. That means no bartender, nobody assisting with seating & dessert set up, nobody to help with other issues. It was sheer chaos when I arrived. Stress. Panic. Anxiety. The self-serve drink station was a nightmare. If Simone would have notified me (as is stated in the contract she should do if any staffing issues arise), this all could have been prevented. I could have found someone else. This failure, along with the lying to make her business look better, is appalling. Very unprofessional. The owner then was claiming she is being bullied & threatened? I am stating the facts that the contract wasn’t followed, & she failed in MANY aspects. We tried to reach a resolution following the event. She did offer a very minimal refund, but considering this all could have been prevented, she didn’t follow contract, she continues to lie about what took place, AND my once-in-a-lifetime reception dinner was ruined, I urged her to consider a higher refund. Then she posted on her BUSINESS social media account the below. Petty. Simone is just impossible to work with & she should know better as a business owner in an industry made to host and please clients. Performance reviews are typical in corporate culture; if I EVER responded after a review the way she has, I’d be fired immediately. If she cannot accept critique & feedback regarding her own performance, then maybe don’t own a business? 🤷♀️IN SUMMARY➖The Confetti Room was very slow to respond to my inquiries when planning the event, or downright did not respond➖We had a scheduled welcome call where Simone did not call, & did not even apologize or try to reschedule➖Their voicemail box was always full & I was never able to leave a VM➖Simone’s assistant Shalah was very kind and professional during the planning process when someone finally answered me. (The only positive thing on my review! Thank you Shalah!)➖Simone lied about when staff arrived & when guests arrived to suit her own agenda➖Simone did not notify me of staffing issues➖Several key items in the contract were missing (floating candles, the bar, linen napkins, etc)➖The side door that was confirmed would be available to the caterer was not functional➖Simone gaslighted my sisters & I, making it seem like us clients were to blame for everything that went awry
Flushing $1400 down the toilet would’ve made me feel better than giving this shady, disrespectful, and completely unprofessional business even a penny. I’m not one to leave bad reviews but this one is necessary. Hopefully those of you looking to book an event somewhere, on what I’m sure will be a special day, won’t let this poor ownership ruin your EXPENSIVE experience. I’m all for dealing with issues behind the scenes and never blasting one bad experience for all to see. The owner was given ample opportunities to work this out but instead decided to be rude and completely deny responsibility. To the owner: Simone Charles. This one is for you: Do better. It’s a disservice to have your business in Cincinnati.
‼️‼️‼️PLEASE READ ‼️‼️‼️The photos will speak for themselves. DO NOT BOOK. Over 6 months of planning 15+ calls we received 3 calls back. The owner even missed the final preparation call just days before the event. Her staff was a no call no show to set up and service. We spoke to the owner via phone and email and were shocked when she shifted almost all the blame to us, the clients. Ontop of that she began gaslighting us on her BUSINESSES SOCIAL MEDIA. We didn’t want to leave a bad review until speaking with the owner. But after the sheer disrespect and incompetence she showed they more than deserve this.
Wedding and moments with people were wonderful, but could tell they really flubbed the reception. To find out that the prime person was not there to attend and set-up (no call no show) was really disappointing for the couple.
***EDITED due to the owners response. This owner is lying yet again here on these reviews. The same lies she tried to tell me (bride’s sister), unaware that I was present and have full firsthand knowledge of the events and timeline. It’s shocking she’s attacking the reviewers on here for lack of due diligence while spitting lies within the same breath - lies we discussed and clarified over the phone after the event. She is claiming her staff (Shalah) arrived at 4:30pm - that’s false. Our decorations arrived at 5pm. The only person there was Ron and the third party caterer we hired. The person who dropped them off witnessed Shalah arrive at 5:30pm. Not 4:30pm as you claim. I was the first guest to arrive at 5:35pm with my older sister to help decorate (which was agreed upon prior). Other guests entered roughly 10 minutes later (not 5pm - the ceremony was still happening 🙄). These handful of guests came in to assist in decorating, ie do YOUR job. Guests did not arrive at 5pm per your false claims. This is just further evidence of the owner refusing to claim responsibility and shifting the blame to us with complete lies. If you want to risk booking this business, pray nothing goes wrong because if it does, fully expect lack of communication, lack of preparation, lack of concern, and lack of taking responsibility. This owner refuses to be held accountable. ***Event coordinator didn’t come due to covid. Which is understandable. But they didn’t have a backup. Further, they didn’t notify us of this. Had we known, we would’ve arrived earlier to decorate. The venue wasn’t decorated when guests arrived. It was, to say the least, a complete disaster. Zero communication. Zero planning. After the fact, they apologized (great, but can I pay for the venue in apologies? No, so a refund in apologies is inadequate). Along with these apologies, the owner blamed us the clients for lack of decorations. She had to go look on security footage to be proven wrong. And even then would not come out and say “I was wrong, we messed up, you did nothing wrong.” Decorations were missing, a table was missing, a bartender was missing…the third party caterer we hired did most of the decorating! 😳 the behavior leading up to and after this was extremely poor for a business…lack of communication, lack of concern for the client, then blame shifting and refusal to take responsibility. I felt like I was talking to a gaslighting ex boyfriend over the phone trying to talk to the owner. She was willing to refund a piss poor amount and then claimed we were trying to take advantage of her disability to shake her down (her social anxiety)…she refuses to admit her own business mistakes and lack of detail and communication and concern for the bride (who’s own social anxiety was triggered when she walked in and saw her wedding night venue). We didn’t ask for a full refund ever, all we wanted was a reasonable one that was affected by the lack of the coordinator and missing items. The fact we asked for any refund apparently wasn’t appropriate in the eyes of this “business” woman who refuses to admit mistakes.
The nightmares youre reading are true. The owner is so unprofessional. After giving terrible service, shell throw her client under the bus to try to save face for her business. I wont say dont work with this venue, but just use caution and be aware that its likely the owner will straight up lie and disrespect you if something goes wrong with your event.
I was in attendance of Kyle and Ninas wedding. Arrived approximately 10-15 minutes early, as most guests, to a hectic rush to finish preparations. Poor communication and lack of responsibility.
My wife and I had our rehearsal dinner here and it held all 50 of us comfortably. The space was all set up prior to arrival. The only thing we had to do was set up the food and drinks. Team was very helpful and responsive with us! Thank you!
Great, pretty space for intimate (maybe max 50 people?) gatherings. The owners are quite helpful and accommodating. There is a separate space in which to set up food/beverages. A bathroom is also available. Off-street parking is available close by.
Attended wedding reception. Very nice venue and the service was excellent. Small 50 person event. Very personal and well done.
Pretty inside but THERES no confetti allowed in the CONFETTI ROOM. Parking is limited.
Very nice place pleasant experience
Great place, well run by friendly staff!
Perfect space downtown Cincinnati. Service top notch!
Beautiful space and the staff was a pleasure to work with during setup. My only issue was the trash cleanup. Having to take the trash out myself was a little gross and it smelled really bad out back but not sure the establishment can really control the smell.
Very clean and great place for smaller parties! My nieces bridal shower was there and it was perfect!!
Words can not express how satisfied I am in working with Simone.From beginning, middle to end, she truly helped my daughters first baby shower an amazing experience. My daughter and the guests truly loved it. Some even traveled from out of the Cincinnati area to attend and expressed that they were blown away immediately as they walked in the door.They weren’t expecting such a beautiful room at a beautiful venue. But not just by the decorations. They (we) also valued the way she keeps her venue clean, updated and elegant with the perfect capacity size. 💙This venue can be used for so much other than baby showers. You won’t be sorry!
WOW!! I was invited to a event here at the Confetti Room in downtown Cincinnati. I was so impressed by the glam décor and the sophiscated space, it was so inviting, clean and modern. Simone was outstanding! She was attentive to the host of the event. You could really tell how thorough she handles her business down to the smallest of details... This event venue is 5-star rated. I would definitely recommend and suggest this venue to my friends and family.
Don’t waste your money!!!!!!
Went to a birthday party and thought it was perfect space for how many people was there.
Great place to have an event!