user
Servpro of Chula Vista
696 Marsat Ct ste b, Chula Vista, CA 91911, United States
Appearance
Servpro of Chula Vista

Comments
He
Review №1

Servpro did a wonderful job removing mold from our bathroom. They were on time and professional throughout the whole process. They made sure the work was done right and came back multiple times to make sure everything had been removed and dried properly. I would highly recommend their services to anyone!

As
Review №2

They did quality work for reasonable price. Told me exactly the scope of the work, provides documentation and flexibility with my military schedule. Really admire their customer service and support

Lu
Review №3

Very responsive and professional! I called a few other places and this was the only one to take care of me and my clients needs quickly. Highly recommend them!!

Ho
Review №4

Martin Sr. (owner) and his son are simply the best contractors I have every worked with. From the very beginning they always replied promptly to every questions and concerns (most within 10 minutes), they worked with my schedule, and did a great job to restore my kitchen after a serious leak. His workers were extremely hard working, often staying late to finish a job. I also love it that they do not nickel-and-dime you when I asked them for minor additional improvements that I thought of after the contract was already agreed. Martin could have said, thats another $100-200 (like other contractors), but he simply said, I will add it for free, for my bathroom light, mirrors, kitchen ceiling lights. When they were putting in recessed lighting for my kitchen ceiling, his worker Victor noticed I had an old light at a corner I didnt think of replacing, and he asked me if I wanted that done too. I said yes, and he said hed ask Martin for me. The next morning he came with another light to put it in for me so now all the lights are the same style and look nice. His worker took the initiative to suggest the improvement, and they did not charge me extra, now that is what I think a well run company should be. Martin noticed the HOA plumber did not fix the pipe well, so he sent his own plumber (within the hour) to re-route the pipes in the wall for a proper fix, and again at no additional cost. I managed some rentals before, and had Home Depot did a similar job for a lot more money and the job, the materials were not nearly as good. Also I must commend the extremely hard working Victor and Victor (two guys, same name) who did a lot of the work. I really appreciate these guys, they are true professionals. Honestly, the best.

Of
Review №5

Mr. Julio and his team were flexible and available to do their job promptly.They did excellent and professional job to dry the areas affected by the water heater tank leaks.Thanks a lot for the job well done!

Ra
Review №6

Awesome workers! Lorenzo went above and beyond answering my 1 million questions that I constantly had, and he never got upset or annoyed. 🤣 I’m in a rental and they ended up finding more leakage from a different problem and handled it super professional. It felt like Lorenzo became family after spending the week fixing our place. He even came to our rental after having an emergency call at another place at 2:30am and still showed up to make sure the other guys where doing the work well at our place. Great job Lorenzo and team! Keep up the great work! Thank you for all of your hard work all week long in the heat!

El
Review №7

Lorenzo and Julio are very professional. I like the fact that there was communication thru out the process. Thank you guys foe cleaning up the mess the other plummers made

Pa
Review №8

We had a water leak in our attic. Martin and his crew were out within hour of being notified. They were very responsive and professional. They got the job done quick and properly. Thank you!

An
Review №9

I had flood damage in my property and I decided to hire Sevpro for the drying process and mitigation. Since day 1 there were very professional. They explained all the process and what to expect. He was always available to me on the phone whenever I had questions. They did a wonderful job!! I would definitely recommend them to anyone looking for good quality service! Thank you so much Sevpro!!

Ca
Review №10

This was the 2nd time I have worked with Martin due to water damage in my home in the past 5 years! Both times he and his crew were professional and courteous. They were quick to start the mitigation process, they always made sure each part of the work they did was to my satisfaction, and they left the work areas cleaned up when they left each day. Plus the suggestion Martin gave me to get rid of the half wall in the kitchen and make a peninsula gave it a very modern look. There were some bumps in the road (with suppliers), but Martins assurances that all would be well came true! I have a brand new kitchen and bathroom, and I love it! Thank you!

St
Review №11

Great communication and quick to respond. Very clean and courteous... I highly recommend!

Me
Review №12

They were in constant communication with me and explained everything that needed to be done in great detail. Awesome service!

Ar
Review №13

Servpro is a preferred provider of my insurance company. I called the customer service department and Martin gave me a call the next day. His team came out promptly and got to work after a water leak. His crew was very friendly and efficient. They explained the scope of work each and every step of the way and worked with my insurance company which gave me piece of mind. Martin is a great communicator and always kept me abreast who was coming to my home and what time they would be there! His crew also cleaned up at the end of every workday which was refreshing to see.I would absolutely recommend Servpro of Chula Vista to anyone who were in need of their services.Thank you Martin!!Art Calvert

Ta
Review №14

Martin Aguilera and his crew were professionals. They did above and beyond their call of duty. I had water damage to a rental condo during Covid times. My tenants were older people. Subsequently the husband passed away, not from Covid, but had a heart attack. They were unable to vacate the premises and go elsewhere while the work was being done. Martin and his crew worked around all this. They also moved their stuff around within the condo to be able to work. No other company would have done this. They were not only professionals but had a heart of gold.

Yo
Review №15

They were very careful in every way. Clean, punctual, explain anything. Highly recommend for water damage clean up.

Mo
Review №16

Very professional crew that kept us informed in every step of the clean up work they did for us. All the crew wore masks while on the job which made for a safe environment.The job was completed in the time that they gave us. We were very satisfied with the job Servpro did.

Jo
Review №17

Great job went above and beyond make sure that your satisfied with everything..

Ka
Review №18

Martin and his team were very helpful in dealing with the minor water and mold damage we had in the garage. Very professional and patient to address all of my questions and concerns. Amazing customer service!

An
Review №19

The team at Servpro Chula Vista did a great job with a water leak in our bathroom that caused mold. The team is honest, professional, works quickly and their project manager and lead technicians are very communicative with all the steps of the repairs. Thanks Servpro! If you are ever in need of any help with a job like this, contact them!

Vi
Review №20

The crews that came out were courteous, professional & accommodating. I would get a call in the morning to ask my availability and they would schedule their arrival to coincide with my schedule. I would highly recommend ServPro

Le
Review №21

Martin and his team were amazing! Very professional and polite. They made such a stressful situation so much more bearable. I highly recommend them.

De
Review №22

Unfortunately we had a late night water damage event (flooding downstairs) and called Serv Pro CV. They had their emergency response team at our home within an hour to begin removing the water, the first step in the water mitigation process (as we soon learned). The two man team proceed to vacuum up the water, pull back carpets, remove soaked padding, and placing the initial drying fans. The next day they returned to continue the process and begin assessing the damage for coordination with our insurance company. Over the last week the mitigation process continued with a very professional team, including removal of drywall, assistance with moving furniture to provided storage containers, and all other work required to for the continuing and final drying process. That work is now completed and we look forward to continuing to work with Serv Pro CV on the reconstruction phase. Overall, we could not have asked for better professional customer service. Their entire team understands the stress an event like this places on the homeowners and their demonstration of caring and empathy was truly first class.I HIGHLY recommend Serv Pro to anyone requiring their services.

Ba
Review №23

We had a leak in 02/2020 and the demolition team was good with tempering our expectations. Like, “you had a flood; nothing will be quick”. The real value was when we had our repairs completed by the construction side of the company. Everyone was so nice, respectful and helpful. The work was beautiful and they fixed all the Little details that bothered me. The biggest save was when the flooring person noticed our pipes were not turning off at the valves. We had a plumber out same day to fix it. I valued having the staff being so knowledgeable, outside their scope.

wi
Review №24

Servpro is the best. FAST. Good value.When I called to help with an emergency flood in my apt., the water was ankle deep everywhere. Servpro brought their equipment, provided extra restoration solutions and even helped with all the insurance questions. Thanks Servpro of Chula Vista.

St
Review №25

These guys are the best. We had a flood and they arrived within an hour at 3am in the morning. They cleaned up all of the water and dried the floors and walls thoroughly. We used them for the reconstruction and could not be happier. Their employees are very kind and courteous. The house looks better than before the flood happened.

St
Review №26

Fast and professional service.

Al
Review №27

Martin and his team are the real deal. They are a what a homeowners need when theres unforseen trouble (water damages in my case). They were recommended to me by one of my neighbors who also used their services. Serve Pro really put us at ease by explaining and reassurering us about the whole process. They are very professional and answer any questions you have in a timely manner. They have a hard working,honest, bilingual staff that treats your home and valuables with consideration. I was so pleased with their work in the mitigation phase of my home that Ive also decided to keep them for the repairs phase of my home. I know my home is in good hands when its with Serv Pro CV. I 100% recommended this company to who ever has fire or water damages to their home.

Ma
Review №28

We had a great experience with Servpro to clean up black mold after a small water leak. Albert and Martin at the office we’re friendly and helpful, and someone came out the same day we called. Julio was fantastic, and was able to fix our mess for $100 less than the original estimate. We are so impressed with their efficiency & courteousness. Would definitely recommend to anyone in need. Thanks a million!

Gu
Review №29

Outstanding and excellent service. On time, I did not have to worry for anything. Amazing delivery of service, extremely professional.

A
Review №30

Martin and team were very communicative throughout the entire process and did excellent work with the remediation. I hope I never have to use their services again, knock on wood, but if another disaster hits I will call Martin right away!

Se
Review №31

I could not have asked for better service after a fire happened in my home. The Servpro team was highly skilled, and the team supervisor Martin was very respectful and professional. After the work was completed, it really was as if it never happened. I hope I never have another accident like that, but its good to know I have the right company to get the job done.

Ro
Review №32

SERVPRO just completed repairs and restoration of water leak damage to my condo. I am very pleased with with the repairs. Martin stayed on top of things and his employees were outstanding. Always on time and did great work. Servpro was recommended by my insurance company and I will certainly recommend them to others. Thank you Servpro for a job well done!

Ri
Review №33

Just had our home restored by Servopro from flood damage. Martin and his crew did a fantastic job and kept us informed at every step. Loved the fact that his crew gave us a direct number where my wife and I could text when we had any questions and concerns. Nothing bad to say, job well done.

M
Review №34

Great working with them as my HOA sent them out to check on mold. Wish my HOA was a good as Servpro.

Pa
Review №35

Servpro was wonderful throughout the entire process of repairing our home. We really appreciate all of their hard work! They made the very stressful process much easier for us! We highly recommend Servpro!

Ro
Review №36

Real happy with service and results.

St
Review №37

Sewer line backed up & contaminated water damaged the first floor including portions of kitchen, dining room, family room, hallway, bathroom, & laundry room. Excellent remediation service and advice from Martin and his crews. They quickly set up the necessary equipment and created appropriate work/clean zones; packed up all furniture, furnishings, decor and relocated in storage PODs to protect them; removed affected glued-down hardwood floors, cabinetry, and drywall; and applied necessary anti-mold solution to exposed areas. Martin came by every day to inspect; his crews were on time, worked hard, were respectful of our property, and cleaned up the work areas every day. Martin was very helpful explaining the insurance and repair process and collaborated well with our agent. He was always easy to reach and was very responsive as were his colleagues back in the office. I would definitely call ServPro Chula Vista again if I had any type of water/fire damage. Thanks Martin! 😊

Ha
Review №38

Very kind and considerate staff. They were fast and patient and answered all my questions very professionally. I will definitely use them for any future problems I have.

Sa
Review №39

We had Servpro come out for a water loss back in March. Martin and his crew were professional from start to finish. They knew exactly how to do the job correctly and knew exactly how to handle the Insurance’s bombardment of questions. Great family owned company.

De
Review №40

Martin and his team at Servpro are outstanding. Supported me through the process of mold remediation and kept me in constant communication with process. Service was fantastic.

Ro
Review №41

I had an amazing experience with them. Our house flooded in December. We had our Christmas gifts and holiday stuff up. With in an hour of reaching out to them the team showed up to an assessment and started helping us fix the issue. During the entire process with the insurnace company they were there to help with any questions we had. I will always recommend this company to all my friends and family.

Da
Review №42

Servpro of Chula Vista was recommended to me when I discovered a water leak in May 2019 in my newly remodeled kitchen . They handled the remediation in a prompt and professional manner. I was so impressed that I had them do the restoration also. The kitchen was returned to pristine condition with a minimum of inconvenience. Thank you ServPro of Chula Vista.

El
Review №43

We had 2 unrelated floods within 2weeks at our house. Servepro did both the demolition and the restoration. All the workers were very personable and competent.The quality of the work was excellent. When there was an issue, they fixed it without question. Whether it was drying the flooded areas, packing and unpacking the contents of our house, removing and replacing drywall, asbestos abatement, laying carpets, installing floors, painting- Servepro had experts to do each task. This whole ordeal was a very stressful ordeal, Servepro made it as bearable as possible.

Ph
Review №44

Wonderful speedy response by Martin followed by professional and extremely helpful work and recommendations! It would truly be a perfect world if all those who provided helpful services were like Servpro, Martin, and staff.

La
Review №45

I was extremely satisfied with the service, Very professional, always on time,and very honest. Thank you all At Servpro Chula Vista.And special thanks to Martin for being soooo patience...

Da
Review №46

Great work and great customer service. I had water damage in my house, and everything moved quickly and efficiently to get my place restored. Very responsive and great quality work!

Pa
Review №47

Ive been working with Albert and team for years. They do quality work, have been responsive and fair. I would recommend !

su
Review №48

Recently had a great experience with Servepro of Chula Vista. Had contacted them for a water damage. Their Manager, Martin Aguilerahas a great team and they were at my house in less than an hour.His customer service is excellent, prompt and courteous. His almost instant responses to my questions and concerns was a great relief to my stressed mind. I will definitely contact ServePro of ChulaVista again if ever there is a need (Hope not!).

Le
Review №49

Great Work and Customer Service. Big thanks and highly recommended!

A-
Review №50

Last week the water supply line to my washing machine blew and flooded the whole first floor of my place. I went online, did some research, and contacted multiple emergency fire/water restoration companies to get a rough ballpark estimate. Hands down ServPro Chula Vista had the best rates and were willing to bring a crew out the same day to start cleaning up the mess!!From beginning to end ServPro took care of the water damage with no hiccups. Very professional, understanding and willing to work with any issues or problems.

Ch
Review №51

Last December I had major ($14,000) water damage to my home. Flooding like this has never happened to me.I have AAA as my home insurance. I asked AAA for a recommendation. Thats is how I found SERVPRO.SERVPRO was at my place the next day. I was in shock not knowing what was happening. They took care of everything and calmed my fears telling me exactly what needed to be done and they did it.I was pleasantly surprised. SERVPRO performed professionally in everything they did.They did a GREAT JOB. All the different professionals I needed, they set up. SERVPROS job at my place was demolition, dry out and asbestos tile removal.I will chose SERVPRO first if I ever need this service in the future, I hope not.THANK YOU SERVPRO

Be
Review №52

Really great guys. Communication is on point, honest, and pressure free.

Gl
Review №53

I highly recommend this company!!! I had a horrible situation in my business and they were there within the hour and were extremely helpful and friendly!

Ja
Review №54

Servpro chula vista came out after my dishwasher caused a huge flood in my kitchen. They did an amazing job rebuilding my kitchen and were very professional.

Go
Review №55

They got there on time very specific and detail On there work very friendly and experience crew

On
Review №56

Reliable and trustworthy business. I have worked with them a few times and they always got the job done the right way.

Je
Review №57

Martin jr is horrible😞

de
Review №58

Working

Vi
Review №59

I used them for a mold inspection and THEIR TEAM IS AWESOME!!!! Very kind and courteous, willing to.wirk around my schedule, gave text updates regarding scheduling and times before they came. Main office texts and asks how things are going throughout. Staff is knowledgeable. Julio is AWESOME and courteous. Drying procedures are Well, and they even are willing to answer questions via text outside of work hours if needed or emergency, AND they give courtesy calls! Very caring company. Ill use no one else except them!

ma
Review №60

Your house is not only your physical heritage, but also the place where every thing and every corner has memories and a sentimental value. Our house was flooded 90%, for us it was a tragedy, but we were fortunate that our insurance sent us to Servpro, a great team of professionals and people willing to help us. Thank you, Mr. Martín, thank you, Martín Jr, thank you, Mrs. Ana, thank you all for your professionalism, but above all, for your empathy and great emotional support that helped us see things from a different perspective.

Em
Review №61

I had a water leak in my bathroom and called Servpro on Saturday as 6:00 PM. I thought no one would help me at that time but Martin was very attentive and immediately sent help, his employee Julio arrived in a matter of minutes, attention and kindness of Martín and Julio for me are worth very much, I felt very supported I infinitely appreciate everything they did to solve the problem of humidity. I will recommend Servpro extensively with family and friends, Thanks Martin!

Information
40 Photos
61 Comments
4.9 Rating
  • Address:696 Marsat Ct ste b, Chula Vista, CA 91911, United States
  • Site:https://servprochulavista.com/
  • Phone:+1 619-482-1131
Categories
  • Water damage restoration service
  • Construction company
  • Fire damage restoration service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations