Bud Merrill is a Senior Sales Rep at Duncan. He did a great job assisting us with purchasing our Honda Ridgeline. He and his team members are very friendly, knowledgeable and professional. They went above and beyond our expectations. I highly recommend purchasing a vehicle from them.

Jim, James, and Mike are a great team they were gracious and patient. They go above an beyond what is expected. They took the time to understand the car on short notice and attention to detail. They are honest and dont gloss over imperfections or costs. Most of all the detail team had this car looking great. I have been to many other dealerships and the used cars do not look this clean. Other dealerships could learn from these guys!!

Found the car I wanted last night. Spoke with Alan B. And sent in some minor paperwork and filled out their online financing app.. rented a car and drove two hours to pick up my car. I expected to be there half the day.. nope.. walked in at 11:00am and walked out with the keys 11:35am… no joke! I am still in awe of the experience. This no haggle pricing is the bomb! And to show you how solid the team at Duncan Honda is.. they even helped me drop off my rental and sent me home with Honda swag!Thank you Alan and Duncan Honda for making buying a car fun!

Everyone here is wonderful to work with. My only complaint was that it took 2 hours for a routine inspection on a vehicle that had no problems. I had my other vehicle inspected at a different business that was equally busy and it was completed in less than half an hour. Aside from that Ive always been pleased with the service and personnel.Back again for routine maintenance: in and out in 35 min. These folks are great!!

I was greeted by very friendly gentleman as I arrived at the place. He was very cordial and escorted me to the gentleman that I had an appointment with. Turns out his name was Bud and he would be my product specialist for the rest of my visit. He sat down with us, my wife and myself, and discussed different cars and what our needs were and then he went and got us the perfect car to test drive. We only had to test drive the one car because it had everything that we wanted. He made the rest of the process of purchasing the car as simple as he could and as easy as pie. I would definitely go see Bud again if I needed to purchase another car. I enjoyed our experience at Duncans Hokie Honda and would recommend them to any and all of my friends. I got a great deal, I got a great price and I got a lot of attention from our product specialist Bud.

I bought my first car from Duncan and couldnt have been happier with the service and results. Joe helped me find a car within my price range that fit my needs. The process was easy and he answered any and all of the questions I had. If you are a 1st time car buyer in the area I would recommend Ducan.

Duncan’s Hokie Honda really exceeded my expectations when I pulled in their service center at 8:30 AM.My engine light came on, and the car lost power temporarily on the highway. I also was on my way to DC with an appointment at 3pm. Needless to say that I was quite uncertain about making it to DC on time.The service front desk staff listened to my needs and scheduled me in right way. He also gave me the estimated time for the repair. The car was delivered to me right at the time the staff told me the repair would have been completed! They also washed the car. I made it to DC with more than an hour to spare.I’m very grateful for the staff and the mechanics who made the rest of my trip worry-free. It is a job well done!

Today I visited Hokie Honda dealership. I was in the market to lease a vehicle. I arrived and met with Bud Merrill. He ask me what I was looking for and met all my requests. He began by saying it was a No Hassle dealership and that it was. He answered all my questions and explained every detail about the vehicle.I came away with the perfect vehicle for me and had a great car dealership experience. Thanks Bud Merrill!!!

I was treated with respect in so many more ways than I thought I would be. I walked in knowing what I had for funds and having an idea of what I needed and wanted in a vehicle. While it was a journey to find a car I could afford/get approved for Ian T. worked with me and management didnt leave us stranded either. So glad to have worked with them!

Job was completed timely, service personnel are extremely friendly and helpful. This was an oil change and everything was great. Called last week in need of a state inspection for August and was given a date of September 9. When I told them that I needed it in August the answer was sorry. Not good customer service. Service guy today, he said if I left it they could work me in but it would probably be closer to 5 o’clock . that’s the answer I should’ve been given last week, I took it somewhere else to have the state inspection done.

The second time I had my 2020 Honda Accord serviced I was terribly dissatisfied with the customer service I received. Not only was I told to go find my car that was parked out back. It was pouring the rain. The gentleman who told me this also said justs hit the lock button and the horn will sound and that will lead me to my car. After getting soaked in the rain I finally found my car. The horn doesnt blow when I lock my doors the car just beeps once and not loud enough to hear it across a full lot. The next morning I found greasy finger prints on my drivers seat. I will not be going back to Duncan Honda in Christiansburg for further service. The general manager did refund my bill for the service but I didnt bother calling about the stains on my seat.

I had such a wonderful experience buying a new Honda Ridgeline this week, I could only describe it as perfect. My salesman Bud Merrill was a complete professional, it felt like I was dealing with a friend. Duncan Hokie Honda are good honest people well worth dealing with. I would highly recommend them as the best dealership I have purchased a new car from.Steve TaylorCharlotte, NC

Duncan is always great! I really like that the staff is always friendly. The wait could be better. I had an 8:00 appointment to get my car inspected. I didn’t get my car back until almost 1:00 pm.

We had a great experience at Duncan purchasing our 2021 Honda Accord Hybrid EX-L. Bud Merrill did an excellent job of introducing us to the many features of the car and each person we came in contact with through the process of purchasing was straightforward and professional. We were made to feel welcome and our questions were honored.

Fast friendly service, I prefer Duncan Hokie Honda to any of the other Honda dealerships in Roanoke or Christiansburg for getting my car serviced.

The best buying experience ever! Bud Merrill is your guy! I told him exactly what I wanted and he made it happen in just an hour! I went to pick up the vehicle later in the evening and drove off the lot in no time! Great guy, very helpful and great personality!

We were driving on the hwy and had urgent issues. We called and got fantastic service on the phone, upn arrival, and then with the repairs. The team was friendly, professional, and knowledgeable. Thank you.

These guys are so professional and did a great job. Brandon thank you so much. I really appreciated you taking care of my truck.

Duncan’s Hokie Honda is amazing! Our transmission started overheating while we were driving from Maryland to Atlanta to drop off our son at college. They took us right away, changed the transmission fluid and had us on our way again in less than 30 minutes and we got a car wash too! Can’t thank you enough for your kindness, courtesy and top notch service. A special shout out to Brandon Brousseau for being so great!

The crew at Duncan Honda service will take the time to communicate any needed repairs in a way that is easy for me to understand. Problems are diagnosed correctly and fixed properly on the first visit. I trust these guys to get me back on the road!

Brandon was quick with his responses and broke it down between parts and labor. Got a response via text but then more professional with an email and estimate in a pdf format.

Had a part fail on my car. I discovered that that part was under recall, so I had the car towed to Duncans. Though the recall said the procedure typically takes only a couple of hours, it did take longer than expected to get my car, but they were extremely busy and backlogged, so I understand why it took so long. In the end though, the fixed my car, and returned it to a drivable state, so, five stars!

Great customer service! Quick to respond and answered all my questions. I was worried about using a chain shop for a repair but sure am glad I chose them.

Excellent experience! There for 20,000 mile checkup. Needed help to sync my iPhone with CarPlay, which was quickly done for me as I watched. Both maintenance and administrative staff were friendly, helpful, and professional. Would recommend Duncan Hokie Honda to anyone!Go Hokies!

Incredible first-time buying experience with Duncan Honda. Super efficient process from start to finish. Wife and I got a beautiful SUV and ended up coming back a few days later as there were some electrical components that I could not figure out how to fix. Our sales rep, Ian, went above and beyond helping me figure out that I had a blown fuse that saved me a potential thousand dollar unnecessary repair. If you are looking for honest people, market competitive prices, amazing cars, shop here. My wife and I are sold and will be shopping here whenever we need another vehicle. Thanks again, Ian! You’re the man.

My overall service went very well.Thanks

I really appreciate how the Service Department with Duncan’s Hokie Honda is very professional with me and my car. They have always treated me with respect. I am pleased with their quality of service.

Friendly Service advisors. Long wait for a service appt. Text messages regarding recommended additional services, service completion, and online payment too impersonal. Would rather receive a call clearly explaining the needed repairs & costs.

Excellent! This was our first time at Duncan. We have always bought vehicles though another dealership and it was always a chore and we dreaded going there. Our experience at Duncan was amazing! The salesman was very knowledgeable and answered all of our questions. We were in and out in no time after deciding on our vehicle. It was a pleasant buying experience and we will recommend this dealership to everyone and we will be back to purchase again.

Excellent service and vehicle care done professionally in a timely manner. Great people to work with and I highly recommend Duncan Honda Service.

We had a fantastic experience. Our salesman Brandon was very knowledgeable about the cars at which we were looking. I would buy another car from him.

Always professional and great service, the staff always go out of there way to make sure you are happy with your service.

I have purchased 2 CRVs from Duncan Hokie Honda.The are totally customer oriented and Ive recommended them to several friends! Great job guys!

Everyone we worked with through this process was very friendly, professional and accommodating to our needs. Buying process was great and the staff even with out of their way to make sure my nephew got extra chips from the vending machine. Would definitely recommend Hokie Honda in the future.

Our recent experience at Duncan Hokie Honda was a great one. From the time we walked into the showroom until we left in our new Honda CRV, we were treated with kindness and respect by the salesman, Jackson. He was professional yet friendly and pleasant to deal with. Jackson was quite proficient as he went over all the details of the car’s features as well as the warranty, etc. This is our third vehicle that we have purchased from Duncan Hokie Honda.

We needed a reliable vehicle to travel back and forth to Richmond. Our son has leukemia, and we will be making several trips for his care. Dustin was more than understanding and dedicated to meeting our expectations. He definitely exceeded them and well within our budget. A customer for life.

Once again, I had excellent express service today! I wasn’t feeling well but they got me in and out very quickly! Love the service you get at Duncan!

This was my first visit to Duncan Hokie Honda to have a recall fixed on my 2014 Honda Accord. The Service team was polite, courteous and answered all of my questions. I needed an additional part replaced and they told me the cost up-front and how long it would take to replace which I appreciated. Very clean waiting room and service area. Coffee and bottled water are provided while you wait. I would definitely recommend Duncan to anyone who needs service on their vehicles.

I have been a customer of Duncan Honda since 2003. The service is outstanding. Jay Suthers went above and beyond to make my last visit a most pleasant one.

Refuse to give me the quoted price I got on their website. They’re claiming that the car was sold, but they have the same exact car in stock and they won’t price match it.Glad I found out before my appointment, else I would be there just to waste my time.

Since we have a new pilot, we take it to the dealer for service. Overall, good experience. Helpful service technicians and good service. (The last 2 times I’ve been though, I’ve had to take the car right back for them to reset maintenance buttons.) but, I will keep taking my car there for service. I want genuine Honda parts and the friendly service that I get there.

State inspection done at this Honda dealership has always been quick and fast. Oil change has always been quick as well. Service technicians at the drive-in were had been quick helpful in recommending needed repairs.

As always a pleasure to get our cars worked on. Done great as they always do Brando and John the service writeers are great.

I had a great experience here. Jon Duncan was the person that helped me and he was great to work with. He answered all of my questions... and I had a lot. I got exactly what I wanted and stayed in my price range. I highly recommend going there and working with Jon!

That’s my second car I get from Duncan Honda, very professional team, very supportive and honest, Bud “lead sales man” was very open for any discussion giving solutions and extremely well received advices (my wife is not easy to convince 😁)Prices of vehicles less than what I have seen in other dealerships, Highly recommended dealership to visit.

As busy as the service center was, they were able to finish the work on my car in a timely fashion. The staff at Duncan Hokie Honda is exceptionally friendly and knowledgeable.

Easy in and out. Slightly expensive for an oil change and tire rotate. Mechanic forgot to replace the lug nut key in the glove box. Other wise good service for no appointment.

They greated me when I got there. There waiting room was very clean and there staff was all very friendly. They got me in and out in a timely manner.

Was told repair should take about 2 hours which would have been fine. Was out in much faster and clerk was very professional and pol items. Thanks for the better than expected service and helpful staff for making this absolutely a stress free repair.

Past took friends car for oil change. Got in a hurry didnt tighten bolt good.Got wiper blades, gave them info and gave me wrong ones. Not hard to look up simple info. Been different Honda dealers, this is worse Ive been to. People arent nice, incompetent. Go to COLE in WV for parts or service, people there are nice and competent. Or go to another.

Very friendly & professional staff; comfortable waiting area; pleasant experience.

They never pick up the phone when you call. It is very difficult to schedule an appointment or to get through the reception. However, when you do, they provide professional service.

Absolutely love the service department at Hokie Honda. Brandon and the entire staff are wonderful. They have always been so helpful and explain any repairs I may need. Even during a pandemic. They are quick at getting things taken care of. And make sure my van is safe. I highly recommend them and look forward to purchasing a newer van in a few years from Hokie Honda and always get it serviced there.

I have nothing but good things to say about my service experience today. I was greeted very respectfully and treated as such also. The staff explained the entire process to me including all details about the work they performed. They were no surprises! I was there for a total of thirty minutes! Very efficient! I would and have recommended this business to anyone who asks!

The service was great. Our selves man was respectable and understanding. He really helped us with the process of buying our car. All staff we interacted with were great. I receive from this place.

We had excellent customer service thanks to Brandon and John. They went the extra mile to ensure satisfaction and value. Thanks guys!

I worked with Jay who made sure to both listen to my needs and concerns while also being sure to communicate efficiently and effectively!

This was my second time here. So far so good, especially staffs are so nice. Thank you Duncan’Hokie Honda Service team.

Fantastic Experience. Everything was treated with the utmost courtesy and professionalism.I would highly recommend this dealer network to all my friends and family.

Transparent and friendly sales team (shoutout Dustin), made the car buying process simple. Took a decent amount of time for them to check my credit and provide financing options, but besides that it was straightforward and fast.

Thank you all your help in finding the perfect vehicle for our family. AAA service with honest and upfront information to help us make our choice. Thanks Bud. I look forward to our next purchase with you.

Duncans hokie Honda is the only automotive business Ill take my car because they are trustworthy and dont force unnecessary repairs. On top of that you cant beat the wonderful customer service you will receive.

Such an amazing team there. They got my fiancé and I in and out very quickly with the car we wanted! I’ll definitely keep going back to them.

The Manager Mike Williams and Brandon B. Always take care of me and take care of our needs in. A timely matter. Also Storm is a Awesome Mechanic this dealership always take care of me and my family known Gary Duncan for very long time . They take very good care of me. I love my Ridgeline being a Honda would not think of getting anything esle. Thanks to all the team at Duncan’s Hokie Honda

John Duncan helped us with the purchase of our Honda Pilot. He recently helped my mother purchase her car and she had nothing but wonderful things to say about her experience with John and the dealership and that’s why we chose Duncan Hokie Honda. We drove 45 minutes and when we arrived he had all the paperwork ready for us to fill out. He was very professional, courteous, and knowledgeable about the car. I would recommend Duncan hokie honda and especially John. Thank you for the great experience.

Last minute call for an oil change on my Hinda Pilot on a Friday evening. Fit me in, rotated the tires and changed the oil in 30 minutes. Very courteous crew.

Friendly employees, plenty of chairs and table space to get some work done if youre waiting. Clean bathrooms and free water and coffee. Left with a generally positive experience.

Straight forward and very easy to work with. I’d recommend them to anyone looking for a vehicle.

Bud made our car buying experience a breeze. Joking with us during the whole process made him feel more like a friend than a stranger! We would definitely recommend Duncan’s Hokie Honda to anyone in the market for a new vehicle!

Very helpful and friendly staff. The whole buying process was a breeze! Rick Hardy was very knowledgeable and so easy to work with.. Would definitely do business with Duncan Hokie Honda again.

Excellent communication and efficient service at an affordable price.

Working in the Car dealership setting for many years, I know (or thought I knew) the process in buying a car. Ive seen people upset at the number of hours they spent sitting in a dealership waiting to purchase a vehicle. This REALLY was the EASIEST and QUICKEST purchase we have EVER made!! Greg Shortridge and Chris made this the most pleasant and friendly experience we have ever had. We didnt sit in a finance office with products being pushed at us, everything was presented on an Ipad and we simply clicked the items we were interested in. So easy!!If you want a SIMPLE, EASY, FRIENDLY, NO PRESSURE, FAST car buying experience- Go to DUNCAN in CHRISTIANSBURG.Thank you for everything!

The salespeople are great and not pushy, the service people constantly strive to please and go beyond the standard scope of work and they always impress when it comes to the speed of their work. And I always love having a conversation with Ernie while he shuttles me to work when I need it. Thank you again everyone.

Our sales person Jon Duncan was absolutely THE BEST EVER!! He was very patient with me throughout the entire process, making sure I understood each package I purchased (extended warranty, service, etc) before I signed the final paperwork. (I think I asked him 3 times about the different packages and what I was getting in each one lol). I will definitely be buying my next car from him!

Bud was really helpful and kind. He worked with me to make sure the car was just right and in my budget. He was honest and gave me good advice and was patient with my decision-making. Highly recommend working with Bud!

The best car buying experience I’ve ever had. Dustin was awesome and got everything done in a timely manner.

The service department fit us in today (we called today)for a used car inspection from another dealership. They were very professional, courteous and expedient in getting our inspection done. I would most definitely recommend their service department to others! Their service department was directly referred to us from a local Blacksburg resident and we were not disappointed :-)

Duncan Honda Service Department is great! They changed my oil, put in a new cabin filter & washed my car for me!!!! Super!

Not pushy. Got a great car for good price with trade in. John Duncan took his time and made buying a car a pleasant experience.

Service advisor Jon was super! Ill spare you the details; he got it done in jig time and made our weekend trip planning easier! Thanks, Jon!

I took my recently acquired 2013 accord to Duncan to address recalls I learned about and a full inspection after reading the positive reviews about their service department.Jay Suthers checked me in, he was exceptionally professional and helpful!Jay listened intently to my requests and concerns about the vehicle. He and the service techs addressed everything I asked about in a very reasonable amount of time. While I waited.. the entire staff was friendly and accommodating. Jay checked in on me once or twice. Just to fill me in on things. I was never left wondering.I plan on taking my car there for all its service needs for as long as I own it.Thank you so much!

Excellent staff, fair prices, quick service.

Bud Merrill was amazing to work with. He was patient and understanding with all of my concerns and questions. He made this the easiest car shopping and buying experience Ive ever had. He helped me get what I needed for the best price possible.

The folks at Duncan Homie Honda are wonderful. They attention to detail can not be matched and the care and value is outstanding. I bout a used Honda and it was immaculate - detailed to look new, full of gas and many new maintenance items. Great place to work with and no hastle pricing with a good warranty. Highly recommended.

Everyone at Duncan’s Honda is extremely courteous and friendly. Service was quick (oil change and tire rotation) and they even washed my car after the service was finished, which was an unexpected but appreciated bonus! Will definitely be back.

I always have great service with Duncan Honda since I bought my car from them. I always speak to Brandon or Jon in the service department and they are friendly and easy to deal with making an appointment. I highly recommend this service department for all your Honda needs.

Got a quick appointment for my maintenance. Had a ride to and from my house while my car was worked on. Good communication. Will return to Duncan Honda!

Great experience, right deal, right vehicle. Thanks for making this easy!

They were able to squeeze me in, and finished ahead of time!

Weve been searching for a new vehicle and happened to drop by Duncan Honda last Saturday evening. We were met by a very friendly and knowledgeable sales man (Leo Rosales) who allowed us to take the car for a test drive (even though it was late in the evening - close to their closing time). Leo is so friendly and knowledgeable and not pushy (like so many other car salesmen can be). Long story short we purchased the car a couple of days later. We cannot say enough about how friendly and accommodating Leo (and Duncan) are. We will definitely refer folks to them in the future and will consider them for future car needs.

Always pleased with our experience at Duncan Honda and Hyundai. Great service and staff.

Bud Merrill is awesome and we highly recommend him for your car buying needs!

Brandon was terrific today! My car wouldn’t start and he got me in right away. He is always reassuring and the team does a great job maintaining my 17 year old van! Thanks, Hokie Honda!

I had my car in for recalls and a service.I wanted a oil change and rotation, the tech doing the work deferred not to do the rotation, the car has 5 k miles on it which its due for one. I paid for a service I did not receive by a coupon. I emailed 2 people at Duncan and neither replied to my email. Very poor customer service and the tech are lazy .

Transmission alert came on when I was 4.5 hours away from home and late for a meeting. Jay was able to get me in, inspect the transmission, do the fluid change and get me on my way. Highly professional and accommodating. Very impressive!

Awesome place to buy your next car. Rick is the man!!!

I had some official honda part put on so my little black fit as to make the eyes pop. They put in my 2 detail lighting kits and Duncan did not charge me an arm and a leg for their excellent service. BTW, if you have a question or concern, Jay is the main man in the honda service department. No question is to hard for Jay. He gave me the best customer service experience . Mr. Duncan, whatever Jay is making, give him a raise before another garage steals Jay away from you. Thanks again guys. I really do appreciate everything that you do for me.

Great buying experience up front pricing salesman was really nice guy . Have bought last 5 vehicles there . Would buy next one there

Our experience at Duncans Hokie Honda was wonderful. Ian was great to work with and was very knowledgeable. I recommend you visit them if you want great customer service, honesty and low prices.

Very friendly. the first oil change was very quick. the 2nd one I had to wait a long time but they were doing a lot of oil changes at the time. I also got a free car wash along with the oil change