user
Arbor One Escrow, Inc.
15320 Central Ave, Chino, CA 91710, United States
Appearance
Arbor One Escrow, Inc.

Comments
Jo
Review №1

This was the first time selling a property and they made it a great experience. Sara Lowry was my escrow officer and was super helpful and professional! Most importantly Sara Lowry always picked up my phone calls and answered my questions and made sure I received my money on time. Thank you so much Sarah!!!Highly recommended, five stars!

Da
Review №2

Corinna is truly among the best escrow officers in this industry. She is everything you would expect in an escrow officer. Well informed, communicates, anticipates things that could delay the escrow and gets things done on time. Give Corinna a try I promise you will not be disappointed. Corinna Your the Best!

Ro
Review №3

I use Corinna Soiles at Arbor One for all my Escrows and have known her for years. She is extremely professional and knowledgeable. Her attention to detail and accuracy is top notch and her willingness to go the extra mile for her clients is outstanding. When a problem arises she is the ultimate problem solver. I highly recommend Corinna for all your escrow needs.

Jo
Review №4

Claudia and LaToya helped in a recent purchase for my client. The level of service was top notch and made it one of the smoothest transactions I’ve had in awhile. I would be happy to refer their services again. Thank you Arbor One Escrow Team.

Je
Review №5

Looking for a good escrow company? Look no further than Arbor One! I had my first experience with Molly and Madison and they were amazing. Always answering my questions and being very helpful not to mention faster than anyone Ive worked with. They are the best team to use so if you go there be sure to ask for them! The office was very nice and seemed like a good environment overall best escrow office around!

Me
Review №6

If I could give more than 5 starts to Molly Ruiz and her Team I definitely would! They are truly exceptional! I know my clients and I are in great hands when dealing with them. It is always a pleasure to work with Molly, Maddie and Ashley. Having dealt with many escrow company’s and their reps, Molly’s team by far surpasses any and all expectations any Realtor can have! Thank you Molly, Maddie and Ashley for always going above and beyond, I am truly grateful and appreciate all you gals do for us throughout the year! If you are in need of a great escrow team, I HIGHLY recommend Molly and her team for the job!

Di
Review №7

Wonderful service! These girls are on point! Claudia, LaToya and the support staff were personable, professional and fast. I highly recommend this escrow company for your closings. My buyer had nothing but wonderful things to say about LaToyas professionalism during her loan doc signing and everyone was just awesome😁Thank you Arbor One!

Om
Review №8

I had the pleasure of working with Molly Ruiz. Molly was very professional and the service was extraordinary. I will definitely choose Arbor One Escrow because of Mollys knowledge and expertise in her job. I know Molly and her staff are really busy with other escrow accounts, but they always made time for me and made me feel as if mine was the only one. Molly answered my calls and emails right away. She really goes above and beyond to make sure your experience was stress free and pleasant.Thank you so much!!

An
Review №9

I have been doing business with Arbor Ones Escrow for the past two years now. I have closed 8 transactions so far with Arbor One all with great success. I have had the privilege of working with Jennifer Young for most of these transactions! She is very professional and extremely knowledgeable on all aspects that we have come across. She has helped us with a few 1031s and some very time sensitive closings. She goes above and beyond every time to make sure the deal closes on time and with happy clients on both sides of the transaction!

Ju
Review №10

If you want top customer service, efficiency and professionalism then Arbor One Escrow is the company to use. Justin and his team do a phenomenal job with all my escrows and have done their best to provide a smooth process. If there is an issue, Justin and his team take the initiative to provide options on how best to deal with them. My clients have had wonderful experiences with Justin and his team. Having had many transactions with different escrow companies, Justin and his team at Arbor One are one of the best to work with.

Ca
Review №11

Corinna is highly professional, knowledgeable about the escrow business and is very detail oriented. She is always good at communicating and informing all parties about what is happening in a transaction. She really looks out for everyones best interests. I would not hesitate to recommend her services.

Ma
Review №12

Molly and team are always wonderful to work with! They are always available to answer all of my questions! I don’t have to worry about a thing with them. Thank you for the excellent service for myself, my team and OUR clients!!

Ca
Review №13

Working with Corinna S. makes my job much easier. Shes very knowledgeable and easy to work with.Definitely recommend Corinna for all your escrow needs, she really knows her craft!

Je
Review №14

I have used Molly and her team on multiple transactions! They are very organized and on top of their game. As soon as the deposit is in I receive my escrow instructions and opening package within an hour or so. I highly recommend all agents to use Molly Ruiz and her team on every transaction!

Lo
Review №15

Im an agent who has used Arbor One escrow several times and always had a great experience with them. Theyre always quick to communicate back with needed information and are always willing to help the clients with any questions or concerns they may have about the escrow process. I also appreciate that they will go the extra mile to get a transaction closed on time, if its in their power to do so.

Ch
Review №16

Corinna at Arbor One Escrow is the best! She is the only escrow officer I will ever use. She is reliable, very knowledgeable and will always help with any issues that may arise. If you want a smooth transaction, you can’t go wrong with Corinna!

Me
Review №17

Best escrow company ever! The Escrow officers and staff were very responsive and always there to answer any and all of my questions and concerns! Very competitive in terms of pricing and explaining all fees! Would highly recommend Arbor One to any and all people who are buying and selling their home! *****

Jo
Review №18

I rely on Corinna to handle my clients because she has consistently provided superior service and availability both of which make for a smooth transaction. She also supports our office events, like this Priceless Pets Rescue Adoption Event in February! Thanks, Corinna for all you do!!!

Ch
Review №19

I represent both sellers and buyers and its extremely important to my business to have an escrow that I can count on to streamline the process. Arbor One has been my go to for their quality of service and level of customer care they offer my clients. I know that I can count on them to get my files closed properly and in a timely manner. Molly Ruiz has been my go to person at the Chino location and she has sent me rate sheets per my request incredibly fast so that my sellers can estimate what their net will be out of the sale so I can get that listing agreement signed on the spot!

Li
Review №20

Outstanding service from Molly Ruiz and her team. Always ready to help, great responding to emails and followups, from easy to difficult escrows Molly was always there for our clients. Definitely the escrow team to go to...

Mo
Review №21

Corrina Solies is the best escrow officer! She has experience like no other and is always ready to help and problem solve when needed. She is great with my clients and very helpful! I highly recommend using her for all your escrow needs

Ri
Review №22

Corinna Soiles is awesome! Ive used her on several escrows and she is always on top of things. I plan to keep coming back for sure, these folks are great!

Ke
Review №23

I love working with Arbor One and Molly’s team! Very efficient and great communication. The closing process is very smooth and fast. Thank you for the great service!

Ba
Review №24

Molly Ruiz and her team are nothing short of AMAZING. Their knowledge in the industry help our escrow processes run easy, smooth and stress-free. If you are looking for a solid team to help with your Escrow needs, Arbor One Escrow - Chino is the place to go!

Lo
Review №25

Claudia Romo has always been very kind, patient and helpful answering all my questions making my escrow experience hassle free and pleasant.Her efficient and courteous service puts my mind at ease.FYI: If you are in the area stop by she has a delicious candy bar!!

Jo
Review №26

I have known Corinna for more years than I care to disclose. She is one of the best Escrow Officers I have worked with. I highly recommend her to anyone looking for an Escrow Officer that will get the job done.

Mi
Review №27

Molly and her team are great, I work with them all the time.They are extremely detailed and take great care of all my clients.Love working with them

Cl
Review №28

Agents, buyers/sellers I strongly recommend Arbor escrow in Chino. This escrow company provides an outstanding and professional service. Claudia Romo, escrow officer/manager goes the extra mile for her agents and clients. I can always count on her for anything needed for my open houses whether is flyers or snacks. Also, if a situation arises during escrow, she ALWAYS assist in finding a solution. It is so amazing to receive this type of personal service, regardless how busy they are. It is a pleasure to work with Claudia Romos team.

An
Review №29

Great experience! Timely communication and the fees were reasonable. We just sold our home and they were very easy to deal with.

Ma
Review №30

If you want exceptional service, Amy VanSlogteren with Arbor One Escrow is the way to go! Her communication and troubleshooting are on point as well as competitiveness with fees to make it work for the client. As a realtor with the same goal to close transactions as swiftly and smoothly as possible I wont use anyone else! Amy is THE BEST!

Ka
Review №31

Working with this company was such a great experience! Justin was amazing! And even their notary Christian Perez was a pleasure to work with! Both were very knowledgeable and helpful throughout the whole process! They helped me get through every step of the way as clearly as possible!

Ni
Review №32

Arbor One escrow provides excellent customer service and have great pricing! Anytime I have a request the escrow officer replies promptly and is willing to help out on anything needed or requested! I highly recommend them!

Ja
Review №33

Molly is an excellent Escrow officer, she is extremely hands on and her and her Team are always there to help. I would love to use her on another transaction.

Ma
Review №34

Claudia Romo is an amazing team member! She has been my primary escrow person for several years now and we have not met an issue that she hasnt been able to quickly overcome. If youre looking for an experienced, accessible & efficient escrow person, do yourself a favor and call Claudia Romo ASAP!

Mi
Review №35

I am very pleased with their customer service, I had the pleasure to work with Justin and Penny and they were very professional. They were quick to answer every question..Look forward to used them again🥇😊

St
Review №36

My escrow officer is Corinna Soiles. She is amazing at what she does. Her knowledge and expertise really shine through on our transactions. She is a fantastic communicator, and really knows how to handle my clients with care and instruction. I highly recommend using Corinna Soiles at Arbor One Escrow.

Jo
Review №37

A total team effort to close the transaction on time. Very professional and knowledgeable. Amy Van Slogteren and her staff go above and beyond to get the job done. A pleasure to work with. Will definitely use again.

Ed
Review №38

I’ve had the pleasure of working with Amy & the girls on a few transactions. They’ve been very helpful and it doesn’t surprise me to get an after hours update! I truly appreciate their service!

Ro
Review №39

I have worked with lots of escrow companies in the past. And when I left my last real estate office I was sad because I was working with an awesome escrow sister company of theirs. I thought I never find another escrow company that could meet my expectations. But Justin in Riverside came to my rescue! He is great! Working with Justins Team in the Riverside office has made my job as a dedicated Realtor to my clients a lot easier. Try them, you will be glad you did!

Pr
Review №40

I have worked with Molly and her team on several transactions, some pretty easy and some with hickups. Molly is always available and ready to solve any problem. She has the knowledge and know-how and I am confident that my clients and our transaction are in safe hands. Arbor One’s & Molly will always be my first choice!

Ar
Review №41

Very helpful. Great escrow officer to work with. I highly recommend!

Li
Review №42

This escrow company was the BEST. Everything was completed on time and without any issues. Justin was the most professional escrow officer I have ever worked with in all my experience of real estate.

Di
Review №43

What a disappointment this experience was! After being solicited by their sales team for future business. Here are the facts: I was offered a ‘free’ escrow for my sellers to give them a try. Well there’s truth in “you get what you pay for”. In the first 3 days there were 3 financial errors. The sellers net estimated proceeds sheet included escrow fees on our ‘free escrow’ then a revised copy reflected a $7501 charge for a home warranty. At mistake 3, I was done but unfortunately committed to hang in there. The file was pulled from the assistant then passed along to the office manager. Things improved but still not the stellar experience I would want for my clients. Email communication for electronic signatures were claimed as never received days and days later but later located in spam (which should be checked frequently for what may have slipped through the cracks) Then the disbursements, close a file on a Wednesday to be told on Friday “your closing package will be in the mail and you can expect to receive the following week” Translating into my receipt of the hard copy of my file and my commission check to be expected 5-7 days after closing! Most escrow companies get the agent their closing package 1-2 days after closing the file and they utilize a messenger service. Arbor One uses the old pony express necessitating me getting in my car late on a Friday afternoon to make the more than an hour long trek on the 91 freeway with its infamous heavy traffic before they pulled their “checks in the mail” routine on me. I just wanted to be done and over with this escrow office as soon as possible. The mistakes and frustration of working with them just needed to end. On a positive side, yes, my sellers netted more proceeds but everything has its cost. My clients were the recipients of more net but at the expense of my having to be frustrated with the service, catch financial errors of thousands of dollars not once but twice making the entire experience one a busy realtor has no time or patience for. The final act of my jumping in my car to drive 3 freeways then a winding Carbon Canyon Rd on a late Friday afternoon was just the cherry on the sundae to walk in and ask for my closing package. There is no free lunch and you get what you pay for sayings are so true. My final words out the door were “I will NEVER be back, never” 34 years of real estate experience and never has the quality of experience been this horrendous. I understand human error but errors when attempting to correct previous errors are so not worth the increase in net to my clients at the expense of feeling so uneasy, untrusting, frustrated and ultimately inconvenienced from the start to the end. NEVER again.

Al
Review №44

Molly and her team are outstanding!!They are true professionals....their communication is on point!When I work with Arbor One Escrow and this team I have 100% confidence they will get the job done!!

Mi
Review №45

Thanks a MILLION to Justin and his escrow team. What a way to switch this company around. Bravo!!! Most importantly, I need to thank you for all the outstanding and quality services you provide me and all my clients with. Your knowledge, experience and persistency has helped me close the unclosable. Thanks!

Yu
Review №46

Molly Ruiz and her team are the best, always on point! Super professional, its always a pleasure working with them.

To
Review №47

Justin did an amazing job closing our transaction in five days! Many thanks to Arbor One Escrow for all your hard work and professionalism!

Ju
Review №48

Working with Corinna Soiles had been wonderful, she is in top of everything and always taking care of all details, I feel more comfortable knowing she is taking care of my files

J
Review №49

This review is for my personal team at Arbor one that helped me through the entire process to purchase my first home. Claudia Romo was the lead for this but I’d also like to recognize LaToya Durosca for making sure the docs I needed got to me as soon as possible as well. Thank you Claudia for treating me like I was your number 1 priority. I definitely recommend us you are going to use an escrow team this is the company to reach out to and if you are lucky you will have the same team I had. Regardless I believe you will be in good hands with who ever does help you out but not to brag I really got lucky.I’d also like to make sure to send a very special Thank you to the Notary service that Arbor One selected for me. The company they selected was (Elite Home Signers.com) you definitely want to ask if you can use them. Although if you have documents just reach out to them for your personal needs to have them notarized. They were very professional, and helpful for the entire process. I was very excited also nervous but the Notary James who came out to my location was so kind he made my husband & myself feel relaxed. He took his time with us and didn’t rush us while we read through a few of them. He explained things well and clear. He made sure to check everything was ready to go so it can be received on time. Also thank you so much to the Owner Christian Perez there was a slight hiccup at the start with another notary but he went into action immediately and had someone at my home within minutes. He was incredibly professional not many company’s let alone owners reach out to resolve a minor delay and check in after to make sure I was pleased as a client. I’d definitely recommend his notary services to anyone in need of fast, friendly, and convenient service! You won’t regret it. Thanks to all yay we bought our first home!

ru
Review №50

Arbor One Escrow was great throughout the whole escrow transaction. They kept me informed every step of the way...Highly recommend!

Do
Review №51

Claudia Romo is an outsttanding Escrow Officer, very much on top of things, excellent in following up and keeping me informed all through the escrow process making this experience very smooth and easy. She has provided excellent service, a problem solver and incredible customer service. She is truly excellent and will not dissapoint you.

Cr
Review №52

Cortina Soiles is the most knowledgeable escrow officer I have ever worked with in the 40 years that I have been a Realtor. She really looks out for her clients and provides the best service to be found.

Ch
Review №53

Working with Justins Team in the Riverside office was an amazing experience. They offered great service and was very professional throughout the whole process!

Lo
Review №54

Arbor One is very professional and responsive team. They take pride in providing great service to their clients. Looking forward to continue working with them.

El
Review №55

The Riverside team is amazing! They are so easy to work with and are always very reliable.

Tr
Review №56

Corinna is the Best and Clients love her! She always gets our files closed on schedule

Le
Review №57

Avoid at all costs...we were forced into using this company by the sellers of our home purchase. $125 email fee? Miscalculations on closing statements that ended up costing additional wiring fees? 2 separate charges totally $350 for 1 notary? Buying a house is expensive enough as it is, this company will NICKEL and DIME you for items that other escrow companies dont. If you have a choice, this shouldnt be it.....

Lo
Review №58

Ive worked with the Rancho Cucamonga office of Arbor One Escrow, they also have offices in Chino and Riverside, CA. I have closed several transactions representing both buyers and sellers with Jennifer Young, and now with Amy VanSlogteren and her team. Their fees are very competitive, their service is outstanding. The office is beautiful with plenty of conference rooms and the office location is perfect too. The staff are very professional and always helpful when weve encountered extraordinary issues. They work with all real estate offices, so give them a try and I guarantee you wont be disappointed.

Ke
Review №59

One of the best escrow companies in the Inland Empire. They have several locations, but I have had excellent service from specifically Amy Van Slogteren and her staff located in the Rancho Cucamonga branch office. They are extremely knowledgeable in their services and have always been a step ahead of an escrow in process. I like the fact that pretty much everything is done online which is a huge time saver plus being green is a good and proactive. Pricing has been fair and a little on the low side based on other escrow company fees. The office environment is very inviting and staff has always been professional and courteous on visits. Parking is a little limited, but I have yet to have an issue on my past visits.

Li
Review №60

Had a terrible experience with Arbor One Escrow. The general escrow manager is incompetent on multiple occasions. First, she didn’t arrange a public notary for us, didn’t mail paperwork to us, did not send fedex envelope, and did responsed to multiple emails from our loan manager. We ended up on the last day before expiration of the locked loan rate, had to print the documents ourselves, figure out all the different paper sizes, work with personal friend who is public notary but without experience of real estate paperwork, rush to FedEx store to mail the package. Because of this, inevitably we made a few mistakes and had to fix them next day. That is just the beginning of this terrible experience. Afterwards, we were over charged on closing cost and multiple other disappointments. It seems this general escrow manager needs other people to do her job all the time otherwise she will screw up. I tried to call the owner to complain. Guess what, no response to multiple messages. I am done with them. For my future real estate investment, my first request is to NOT deal with Arbor One Escrow.

Ka
Review №61

Molly and her team Ashley and Maddi are great! 😊

Ga
Review №62

I was very happy with the service Claudia and her team provided.

Ed
Review №63

Great escrow company, very reliable, on time, very responsive.My favorite team is Amy Vanslogteren and her assistant Adria.

Da
Review №64

Arbor One failed to distribute funds properly during our closing which resulted in our home warranty plan not being inforce. We had an HVAC claim and I only found our our policy was never started when I called to make a claim. I called arbor one and they did send a check for the premium and admitted their mistake. Home warranty wouldn’t cover the loss since technically it happened before the policy was started, all because of Arbor One’s negligence. We ended up paying thousands of dollars out of pocket to replace the HVAC unit ourselves.Arbor One refuses to reimburse us the full cost even after agreeing this was their mistake by not sending the check out when they should have. They have paid us a small fraction of our costs but we have also learned this same thing happened to a couple other home buyers as well. I’m not sure how their cases were settled but I wouldn’t hold my breath that they were made whole either.WORST EXPERIENCE I’VE EVER HAD WITH A ‘PROFESSIONAL’ COMPANY.

ir
Review №65

Arbor One is amazing they surpassed all expectations!!! I definitely recommend them for all your escrow needs!

Da
Review №66

My transaction closed on time, I was very pleased with the level of service I received, Amy Vanslogteren my escrow Officer I felt went above and beyond the standard level of service other places provide...I could always reach her if I had a question....they were always on top of things keeping me in the loop on how my closing was progressing...I would recommend Using Amy V. at Arbor One escrow Rancho Cucamonga to any of my friends or colleagues and will continue to use Amy as my go to escrow officer /Manager forever! Thx Amy !

Bo
Review №67

Amy from the Rancho Cucamonga branch is very knowledgeable.

Ch
Review №68

It is my pleasure to work with Claudia in all my transactions.

Information
14 Photos
68 Comments
4.7 Rating
  • Address:15320 Central Ave, Chino, CA 91710, United States
  • Site:https://arbor1escrow.com/
  • Phone:+1 909-393-6444
Categories
  • Escrow service
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:9am–5pm
  • Saturday:Closed
  • Sunday:Closed
Similar organizations