There was of course a line. It is not like in Akron, OH though... There were only 5 or 6 people in front of me and it moved fairly quick. I had no trouble returning my equipment and paying my bill from Akron here so I was happy.

I have paid for months of high speed internet and have been receiving half the whole time and every time I call it fixes itself and I get told its my router. Clearly this place is a scam artist and the next time I get a voice mail Im going to pursue legal action against said company and gather signatures of other customers with the same problem.

The best spectrum location I’ve ever been at. Fast service and nice workers. Every other place is very slow and poor customer service.

Always a horrible experience when having to deal with issues with Spectrum, long wait times, takes forever just to speak with someone. The price goes up every year, the internet boggs down. I am excited for the day when I get drop spectrum for another company.

You pay your bill through a machine now so some people might like that better or not like it at all.

They employed a new clerk. He was the most pleasant clerk, I have ever seen there.

Helped me change my name and was very kind, fast and efficient. I appreciate all the help and professionalism here.

Gentleman working behind counter was really condescending. And i was in my work clothes... Woman thought I was homeless and condescending. As well... Better wear a tux if you wanna walk in.

It was very fast for trading old router for new, (probably cuz we were there when everyone else wasnt), took maybe 10 seconds to the max, and then we got this cable offer for 44.95 a month when bundled for a year!!!, Overall in my opinion, great customer service!Also, shouts to Geoff Boytos for sending us offer, or revealing our upgradable offer to us!

The customer service here is absolutely amazing! I have enjoyed talking to several employees at this particular location. They have been extremely helpful and honest in their dealings which is much appreciated.

Right in and right out, excellent service

We visited the Spectrum location in Chillicothe numerous times to pay our monthly bill in person. It fast, convenient and have no complaints.

Would of gotten five stars. If the big guy up knew how to spell. A nice girl ended up helping me slot more than he could have. Apparently.

After waiting two weeks to get service, technician said he had to contact someone because I am about 500 feet away from the lines. After not hearing anything I went in the store and asked they said I was not able to have service because I’m in a non serviceable area. Not impressed with the turn out when I’m not too far from it they just don’t want to help.

Excellent service. Very helpful

Most incnsistant internet latency I have ever experienced, they cannot seem to figure out the issue, I have found a new service provider and they will be here Sunday. Stay away from these criminals. I will attach to screenshots of speed tests one run at during the day 6am-8pm the 2nd 8pm-6am these are the speeds I consistently receive. Thats right leas than 1mbps at night!!!! Uacceptable2 years later problem persists again...Scheduled tech services and the never showed see attached photo for blinding 200mbs speed

Like the employees but hate thier never ending price increases!

Spectrum & all other wifi & cable companies charge way, way too much for their services just cause they know people need it & need cable. They really screw with the people who live on Social Security. Everyone who has something to do with the prices these Companies charge ought to be ashamed of themselves to rip people off every month like you ALL do.

John was my rep and was very awsome and knowledgeable with all Spectrums services..couldnt ask for more

Rarely are helpful. Ignore trouble calls

Payment machine would not accept mine or other customers checks. Staff acted like you were bothering them when i had to pay my bill at the counter cause their machine was broke

Not the friendliest crew but our purpose was accomplished

I just moved to a new house. Had a tech come out ( after being 2 and a half hours late) and tell me that I needed to remove brush and small trees, I did that. Today a completely different tech comes out and says that I have to remove branches off one and remove another tree all together, two new trees. Then I was on the phone with them for over 30 minutes just for then to tell me they had to schedule another tech because the last one didnt leave any notes. They might have fast internet but im not sure if I will use them after this. Horrible customer service and a horrible experience.

Very nice facility with updated improvements. Very fast and professional service who went above the call and provided exceptional customer satisfaction.

They need to fix there computer so it will allow peoples upgrades. They should not have to put in a ticket for tech support and then the customer never here anything back. We should be able to contact that store directly. I don’t know why they pay the employees if they can’t do there jobs

Prices are too high. Need smaller packages with a better selection. Should be able to put our own package together. Stop the channel repeats

First they got my adress wrong so no hookup when promised, then when I spent 2 hours getting that figured out and a new hookup time appointment the bill suddenly went up by $9 I dont even have the service and already Im disappointed, I may not let the tech into my home and find another service here in Chillicothe

Love how they have a machine you dont have to wait in line anymore put your money in the machine and pay your bill and your Done

Great!!! Started a new service

I went to see if I could get me a cell phone and the guy behind the counter that meets the public he couldnt spell even after you telling it took him four times to five times to understand what you just to him I actually had to go to someone else to get the answers I needed it was a very professional experience I hope you have a better time

If your having issues with speeds there isn’t any problems at all with the service and who ever think that its the problem coming from spectrum think again. It all depends on your networking cards that are onboard for wireless and hardwired Ethernet cord like telephone and if you want the most out the speed please do attach the cord to your device and if you have your tablet please see your manufacturing device in the manual of what type of connection you will have with the device that you own. If you have a tablet that only has a slow connection speed from a tablet then that’s the connection speed your gonna have if you have a pc that is WiFi connect to a 5g vs than your 2.5g that will clear up any problems you may have otherwise whatever your tablet or phone has for a network than that’s what your gonna get.

Only allowing 2 customers in at a time. So be prepared to stand outside, with no shade or cover from the elements. Lady at the door was not very pleasant while talking with customers.

The man Don was courtesy he didnt talk much but answered my questions when i asked them.

Very expensive for the speeds available and months are no prorated when you cancel. I had to pay nearly a whole months when we moved and cancer just 7 days into the month.

Poor customer service from John at the Chillicothe store. He doesnt know what hes doing or the product and is misleading to customer

Bundled up in a cable company is spectrum mobile.

Not happy with the prices and packages they offer.Its a bunch of stuff you dont want, but if you ask for certain things its an extra arm and a leg. Ridiculous

Great folks here, a bit of a drive for me, but far better than dealing with the people on the phone. Thank you for helping me!

Paying for 100megs and only getting 1.... have to hook up your own tv, your own internet (thank god our cable was not even in a workable spot to plug in the tv...... and every time i call i get put on hold and then after 30 mins im hung up on. Not happy at all

Prices for everything is out of control when you go to local office and lines are always going out the door

My girlfriend wanted internet service, so we talked to a young lady and she gave her what she needed and told her how to do it herself. Went like work. Cant remember her name but works at Chillicothe office. Thank you for everything.

Service performs well and equipment exchanges have went smooth

They wasnt no help at all

Awesome service, I traded in all of my boxes and remotes to switch to streaming my cable. They were all friendly and helpful in taking care of me and helping me in lowering my monthly bill.

Brandon was helpful

Service is out regularly, getting technicians to come do repairs takes several days. Calling with an issue means spending at least an hour on the phone. Prices are high. They lie and tell you that youll have all the cartoon channels with the basic service, but you dont have half of them.

Very helpful with all of our questions and efficient

I think they are outrageously priced! But what you do

Spectrum is absolutely ridiculous. We called to get their services (cable, WiFi and phone). They send all of our devices to us. Then find out that they have to run a brand new line from one pole to another because of our location. To this very day we have received “zero” services because they can’t tell us when the line is going to be ran so they can hook us up. We’ve had the equipment for over a month. Then they start sending us bills when we aren’t even active and not receiving anything. We call them and they give us the runaround. They want us to pay for something that we aren’t using and can clearly see on their end that there is a work order in place but no date to start. We’ve talked to probably six different people in their offices. We are completely disappointed with them and returning everything since they can’t seem to figure it out.

Often I womder if I am the only one that pays for a service that you dont get. Suppose to be the fastest internet, yet you never get what you are suppose to. In a way, I feel these cable companies and internet providers are ripping people off by stating one thing and providing something else. When your bill is due they want their money though. I feel customers should only have to pay for what they get. If you cant provide top speeds, dont charge for them then.

Friendly staff. Thats all thats good. Prices have gone way too high, they wont give not one extra day to pay...disconnect then a reconnect fee. Greed.

I took my remote control unit in because of buttons not working.There was no waiting & the gentleman at the counter quickly handed me a new remote. No questions, no runaround, no problems.He even asked me what brand of TV I had & he quickly programmed the remote to work with my TV.The total time from entering to leaving the customer service center was approximately one & a half minutes.Thank you.(The only reason for four stars is a recurring problem with some of the channels not working properly.)

Second time in less than a month no service...more than 5 hours out...we are getting pretty tired of this...🙄

Nice pleasant people willing to help and explain things

Love spectrum services that are offered

John, gave exceptional service and was very professional. We have an old house an installing wasnt easy. He made sure everything was up and running and didnt leave our house till past 8 pm. Love the speed of my internet. They even told me exactly how much my bill would be each month.

On the few occasions I have visited here, always to replace some aging equipment, I have always been satisfied with the service I received. The employees a really competent and friendly, and you get in and out in no time.Deducting one star for TWC in general, which typically has very reliable service, but when something goes wrong - it takes way to long to get a technician out to fix things.

I really dont understand the point of this office. I came in to make a payment today and they only accept payments through their machines with debit/credit cards and cash, but if you use cash you cant get any change back? also, you cannot pay with a person. This company is becoming more and more useless to their customer every day

Ive visited here a few times. The wait is generally long, however Time Warner has truly stepped up their game. Way better service than what I remember 10 years ago!

Nice workers

The service is poor! They tell you service is going to be connected on one day and to find out its not going to be connected until the following day . Maybe the third time is the charm. Nobody is on the same page you get shuffled around from person to person. Then you get disconnected and have to start over . Im beginning to think its time to find another cable service.

Service is out for a 3rd day this week. This is continuously happening ever since I cancelled the cable portion of my service. Never get higher than like 72 on my internet speed. Thought speeds started at 100? Guess not. Doesnt look like a technician is coming out because they said there is an outage. Wonder why they dont want to supply anyone with service on the weekends.....anyway. when its up and running its good. When its not, you are at their mercy

I ordered the internet 2 days ago. They were supposed to hook it up today between 12 and 1pm I work the night shift and I set it up this way so I could still get some sleep anyways they never call or show up. So I get fed up and call them customer service says we will look into it and can you stay up a half hour they will call you. Well I waited until 3pm still no call and still no technician so now I call back and Linda answers granted none of this is Lindas fault but she did leave me on hold for quite awhile and when she did come back she was ready to reschedule well thats fine but Im going to explore other options over the weekend and If I find the right deal Ill drop this spectrum nightmare. I suggest anyone who works last 12 wait until youre off if you choose this company.

Definitely wouldn’t bother with spectrum WiFi it’s absolutely terrible disconnects every 30 minutes just plain junk

Customer service sucks in the office. Had to stop in there 3 different times cause there were lines from hell. Give granted leaving my job to do so. I arrived at 5:58 at the door but door was locked. I could see people inside but they ignored me. So I waited at the door for some Customer service Rep. To let the people out and stand. Infront of me so I could not enter. She says in the rudest voice we close at 6:00 with her chest poked out. She was in my bubble. So I guess I will see you at 9:00 sharp.. DANIELLE FROM CHILLICOTHE OHIO.. you need to learn your customer service skills cause you lack. How to treat your customers...

Bad service. Long lines outside because of covid 19 but they are so slow. Had to go back 3 times. Need to get help that actually knows what its going on!!

Very friendly and very helpful

I paid 80$ a month for their fastest internet for years. It never did seem right but after calls and tests I just thought that’s how the internet was. We moved and had to switch companies and I was worried about it. With the new company we can’t even get the fastest internet possible and it’s been ONE MILLION times better than spectrum. And not being the fastest of course it’s over half of what we were paying.

They do a good job just wish the speeds were faster.

Love the friendly people behind the counter! Excellent one on one interaction! Go the extra mile to help you.

Waited in line for 20 mins. Just to get a new remote.

Took forever to get service working properly at first, then frequent dropping of streaming TV shows and downloads. They have not provided me anything close to what the internet plan said their speed was, and apparently New York City itself is filing a class action lawsuit against them on behalf of customers.Now my internet speed is not even listed on my plan when I check, because Im presuming they dont want you to know what its supposed to be because the actual speed test will show it is much lower than that.

Terrible customer service and billing department! Have only had service with them since November 2019 and they have screwed our tv package and billing up every month.

Spectrum!!!! You are terrible. You induced panic on my elderly neighbor who just had open heart surgery! Calling her and telling her that she has to go and purchase a new box for her TV. Her friend and I go to get the box for her and they wont let us get it for her. She has to call an 800 number...she goes in the state of panic and calls another neighbor to help her because of all the recordings have confused. When we arrive back to her house she is holding her chest and breathing hard. Im worried about calling 911...the other neighbor who assisted her with calling the 800 number says when they called they were told that she DOESNT EVEN NEED A NEW BOX!!!! So how many people are going to there business purchasing boxes that THEY DONT EVEN NEED??? So WHY do you call customers and induce panic?? The elderly and the disabled among those???? WHY??

Our problem solved

Worst customer service I ever dealt with one lie after another, new charges every time you turn around. They speak in circles to steal more and more money from you. All customer service people and management a like need retrained and taught basic math and people skills. Total rip off

Great people

Service lady and man were very kind during the computer troubles. Even if you have to wait, the people working are excellent.

New looks great

Wasnt bad got so I couldnt afford it

Great people, very knowledgeable. More than ready to help.

The wifi connection itself is poor, most often the customer service representatives( Mobile and/or in person-office based.) are rude, impersonal, ignorant to necessary general technological knowledge, and are taught to constantly push to sell you these so called packages and upgrades by any means possible. I also constantly get e-mails and mail trying to scam sell me these deals as well. I do not recommend using this company as your provider. The only reason I am giving two stars is because I imagine that the other companies might use the same tactics...I hope not. I am switching today hoping for a more positive experience.

Double charged me and I won’t give me my money back and now they’re saying I owe them $40Horrible customer serviceJust want my $180 back and I want to go somewhere else

AWFUL, I’ve never had internet at my house. So they had a third party come in and put the line in underground. They came out last week and only put half of it underground, left the other half lay on top of the grass to where my dogs can get to it. then I call today, and what do you know on their end it says it done, and they obviously don’t believe me, well after an hour and 30 minutes and talking to 5 different people, the issue still isn’t fixed.oh and on top of that they just canceled my installment yesterday for I have no clue when.. If this doesn’t get fixed today, I will be taking the line up myself and putting it out by the road for them.

Spectrum is the worst. Power saver mode set to on or off turns cable off randomly all the time. The internet is so unreliable, its a joke. I have a bundle that just expired and now lucky me, I have been put in a new bundle that is forty dollars higher now paying 183.00. If I cut out extras, I lose the bundle price and would end up paying even more for even less service. What a racket.

Where I get my cable, & wi-fi

Best phone internet and cable you can get for a great price

Worst cable service anywhere

For the last month and a half my internet has run awful, ive called atleast six times to tech support, had a tech out at my house. They all say your speeds are good but really they are not. Would not recommend.

The local office is like a Wal-Mart, three registers and only one cashier on duty. The line was backed out to the door. I just wanted to drop off a check. The cashier said she had to issue a receipt if I paid in person. I told her it was a check and I didnt need a receipt. She claimed it didnt make any difference. Well, it made a difference to me. I wasnt about to stand in line for a half hour to hand her a check. Thats ridiculous.

It had taken 3 days . To hook up cable at mom mothers house . With 3 different workers . First one set in his truck for 3 hours. Then got out . Placed latter against poll . Sit back down for another Hour . The whole time he was watching the neighbors kids play on latter. Him and the neighbors got in a argumentThe second guy came the next day .Said his scrudriver went dead . That he will go get one and will return soon.Next day I called for my mother . Its to hard for her to breathe.They apologized. Set up another apt .for the following week .This time it was a young guy. He was there 11 hours . Said they gave him wrong receiver. He was on and off the phone . Till his manager called him .We could hear him Crus at young man over the phone .then my mother got her first bill. It was $395.98She was so up set . Over bill .I had to call yet again .They said it was for all 3 set ups . And charges.So I had taken my mother down to atat . Got her set up with new cell . Home phone and direct tv .Ill never deal with spectrum again.

Didnt get order right, had to pay for install. But real good internet out here in boondocks

Just send money!! No service!

Not there

Quick service and really nice people!

If I had a better option Id take it. The only other ISP is even less pleasant.Had to call three times in three weeks to get a new cable installed after a septic company snapped mine. Installer did NOT bury the cable, but said theyd be back in a few days to bury it.Many calls later, its still not buried.My internet package is advertised as 100-200mbps but actual speeds, even in the middle of the night are around 30mbpsModem is supposed to be included in price, but I keep getting a rental charge that I have to call in about.If Google fiber were in my state, Id use them in a heartbeat.

Ive had no problems with there internet service

Good customer service in the stores. But NOT when you call them!

Horrible customer service. Inconsistent internet speeds. What a racket!UPDATE: Customer service at Spectrum office was bad but put up to 3 stars due to technicians that came to our house and fixed our service. Both tech were very polite.

Not to happy with them I only have cable and internet and my price is over 250 $ every month they keep telling me they will lowered it and it would never go over 150$amonth big joke keeps going up