The staff is really nice, knowledgeable and helpful. I go in there all the time for my postal needs. Only down side is Printing is outrageously priced but Im pretty sure that Is at all UPS locations.

Very happy with my experience at this UPS location. Tara helped me mail 8 large boxes so quickly and never made me feel like it was a chore for her, despite the fact that it was nearly closing time. Highly recommend.

Charged 2.70 for one page of printing. Did not inform beforehand, overpriced.

Now that returns to Amazon take place at UPS I have become familiar with the UPS store. Returns are easy but if you don’t tape your return box employee may become uncouth and charge you 1.00 to tape your box.

Hey Heaven,Next time someone brings in a package for an APO in AE what that means is UPS is not the way to go. It means American armed forces Europe and ups will have to hand it off to usps no matter what. I had my mother send something to me here in Europe and now I probably won’t see it for months. My mom didn’t know better and now she does and I’m gonna give you the Benefit of the doubt and hope you didn’t know better either. Unless you enjoy screwing over military members please don’t let people use ups to send to Apo, AE.

I went in to drop off a return. All she had to do was scan my phone and transaction was complete. There were no other people in the store other than the two employees. My phone was out with code visible. I handed her the return item and held up my phone for her to scan. She grabbed my phone out of my hand and said she could not wait on me without a mask. I explained I was medically exempt. She said I had to go outside for her to bring me my phone back. I told her I wasn’t leaving without my phone. All she had to do was scan the phone. It is unacceptable for her to take my phone out of my hand. I hope when she came out to take a picture of me she saw the disabled tag on license plate.

Customer service was good but they dont allow customers to use the printer/copiers. They do this for you. Not sure why. The printers/copiers are on the floor, maybe due to covid-19 restrictions. Also, shredding service is available but its $1.00 per pound which is way overpriced considering all they do is weigh the paper and toss it into a secured trash can. Faxing is also pricey. $2 for the first page and $1 for every page thereafter.

Exceptional customer service. Sign said due to covid-19 no more than 4 max inside store. Door was locked. I knocked to get the attention of guy behind the counter. I asked should I go elsewhere? He unlocked the door and reminded me it was Sunday and closed at 3. It was 3:05. He graciously took my package anyways and even gave me a receipt. If I owned this store SID would definitely be my manager. He was polite and I couldnt have been happier. Definitely doing all my business at this store. Thank You Sid.

Every time I visit this location the employees are rude and seem annoyed to do their job. The owner/manager allows employees to wear masks with political statements - very unprofessional. Ill be visiting a different location from now on.

Made me wait outside due to COVID, wasn’t very helpful or assuring while waiting in line. Took a long tim with only four people ahead of me. Will not be coming back

Attention people who need I-9s and your HR has referred you to the UPS Store: I know the managers here think they do I-9s, but in my case the paperwork needs to be stamped by a notary. It literally says it on the paper work. They wont do the stamp, but they still claim to do the I-9s because they will fill it out. If your I-9 needs a stamp, just keep in mind they dont actually do I-9s.

I have sent an international package via UPS for 3-5 days express delivery. It’s been two weeks, the package still hasn’t been delivered. I tried to find out what’s going on with the package at the UPS store this morning. They told me they don’t know anything about the the package, because they handed it to USPS to do the job. But they charged me double the price than the USPS does. I tried to file a complaint/claim via phone and on their website, I wasn’t able to do it because the tracking number is not a standard UPS tracking number. I’m very upset about their service, there’s nothing I can do expect leaving my review here.UpdateI mailed the package on 10/06, and it finally got delivered by the post office on 10/21. They replied I should’ve expected delays due to the Covid.Alright, let’s get things cleared. I chose UPS instead of Post office because I thought they have more reliable and responsible service. I was wrong. The reason I chose express delivery because the package is some legal documents which has to be delivered by a due date. I didn’t expect to pay the full price when they can’t promise on their service. And they didn’t tell me anything about the Covid delay when I mailed my package. I guess I should’ve assumed that without being informed.I paid UPS $113 for the service. And they paid Post office $54 for doing their job. UPS kept $59 for doing and knowing nothing about my package. What a great, reliable, responsible and convenient service!!

Five starts for asking customers to wear a mask during a global pandemic. Most patriotic thing one could do right now is wear a mask.

This place is clearly under staffed. Every time I have been in here, 15+ minute wait to drop a return box with a scan code. From now on, Ill be going to the Redding or Oroville stores!My Reply to the owner is that it actually took 25 minutes, only saw one employee. I was only 4th in line, there should be AT LEAST one other employee to take the fast transactions such as quick return drop offs!

Pandemic in full swing and this locations owner is about as Anti-American as it gets. Owner has doors locked and will not allow anyone in business without mask, even those with medical needs and veterans who have served this country were told leave if you dont have mask. We dont care about medical issues, get out or wear mask. The 4th amendment protects those with proper medical reasons for no mask from being harassed like this, and vilified. Not veteran friendly. Not community friendly. Does not respect basic citizen rights of our Constitution. Employees are fabulous and should not be dragged into the politics of the owner. Go somewhere else, trust me.

Very nice and helpful inside the store but whoever the female was that answered the phone a few minutes ago needs to go to charm school. She was probably busy but needs phone etiquette

Great Service!

I recently got my mail box at the UPS store. The staff is friendly and helpful. I did have a package that was delivered before Christmas, but it was not given to me when I went to pick up my mail. I understand they are busy during Christmas, but I think s hit more organization in the back is needed. All the packages fir a particular box should be in the same area.On another note, we put a deposit down for a front door key. The key needed to be made. It has been almost 2 months and we do not have the key to the door. I asked about it last week and was told a note would be left for the manager. I still have not received a call about the key.These are minor issues, do I still have the store 4 stars. They are great and I am a happy customer.Will

I have family living in Washington and every Holiday season I send presents or specials gifts through this UPS store. Each time the presents and gifts made it to my family on time. Everytime I go there the crew makes feel assured the items being will be on time. The crew is always professional, courteous and very friendly. Its kind of like visiting a country store. :-)

The employees at UPS treat me like family. I have a house account and send out my Irlen glasses a few times most weeks.I always receive great courtesy and helpfulness from all and a friendly greeting.

We have been box holders at this location for over 2 years. We love coming here because the staff is helpful, friendly and personable. Its in a convenient location where I can get multiple errands taken care of. The price is great considering how many packages we get each month and its nice to know that they are safe and well cared for.

The UPS store faced a tremendous challenge, after being inundated with customers who were displaced from the fires in Paradise and handled the dramatic increase in volume professionally and admirably. After some growing pains, they have met the challenges well.Expect to wait a few minutes but typically not much longer than other office mailing solution businesses.

I came in to get a PO Box to have somewhere to forward all my mail, and the whole crew was so nice! The gentleman who helped me, Hunter, was very courteous and very funny. Despite how busy it was, they were working well together and handling it all very efficiently!

I was shocked by the customer service I received yesterday at the facility. After waiting 20 minutes I was called up to the counter and interrupted when I was stating what I was there for. I was then asked for my personal ID to ship a package that was already packaged and labeled properly . I asked 3 times why my ID was needed to ship a package to my daughter. The rep said they needed my phone number in case a package became lost or damaged. My phone number is not on my ID. During this interaction the rep interrupted me several times, got loud, was condescending and demeaning. She was smug in her superiority. I got flustered and defensive at the way I was treated. I chose to take my business and money elsewhere.I am not sure if this is a new policy or law requirement. I have never provided this information before when shipping. I do not know if this rep was having a bad day or if she always behaves this way. It was an unfortunate experience that left a bad taste in my mouth. It will be a long time before I ever consider giving any UPS Store my business again

Well Ive been in line now for 30 minutes and its not the staff members fault. Shes getting multiple notary public requests and theres only one person here. Every other location is closed today (Sunday). Sunday service is an awesome idea but there are 11 customers in line. this isnt the first time Ive waited a long time here. Please staff better!

Always helpful, technology wizards because I dont know how. Fast, easy, Im usually in and out super fast. They are my go to shipping store.

They are always busy and have slow service. Majority of the workers are nice.

I brought the most sad broke down box full of my worldly possessions to UPS Store in Chico. Contents spilling every which way and sad box had to get to Texas. Store representatives were so great. They made suggestions on how to extend the life of the saddest box ever and gave me a couple of cost saving tips as well. If you have to ship anything a long way and dont have a terrific box, shipping tape, packing materials, a label, or tons of $$$, go here. Chico UPS by Safeway will take great care of you and your package. Thank you Chico.

The little gal in charge (I think she was anyway) was very friendly and the staff was generally very pleasant. I normally dont go to a place like this so I wasnt sure what to expect, but I thought they did a good job even when it was pretty busy.

Great store. Awesome customer service. Lines can be a bit long, but thats what you get when you have a really good store!

Weve been box holders for 2 years and always find the staff friendly and courteous, even with the impact of handling all the extra Paradise mail. We love the text messages when packages arrive, prices are very clear, and every package is handled with care. One time our son left his pacifier on the counter - they wrapped it up and put it in our box! Lines at USPS around the corner take 3x as long. Yes, it is very busy around holidays, end of the college semester, and with Paradise impact - but everything is.

We have been getting mail here since the fire. These people are wonderful! They call if we receive a package they think we need right away. The service is excellent!

I went in there to send a package for mother’s day and a man named Hunter or something with an H, was extremely rude he helped people that were after my friend and I because he didn’t seem to want to help us, his coworker was very pleasant but he continued with rude side comments. When given the address I wanted to send the package to he insisted that I had the address wrong, I grew up there. When I tried to be helpful and show him the address on google maps he replied “that doesn’t help me at all” very rudely. Definitely worth driving further for a different UPS store.

This place takes care of my packages and gets to know there people. They are a great store

I have used various UPS stores from Falls Church, VA to Chico, CA to ship valuable antique glasswork to customers. Every time they packed and shipped pieces, they always arrive intact and professionally packed. I use them every time I ship.

Good sevice

Employees screwing around instead of working efficiently to get customers out of the door.

I had Christmas gifts to ship to Florida. I went in just looking for a box big enough. The girl came up to me asked to help me find a box then asked if I had the gifts with me so she could help me pack them! I brought them in and the box I had picked out was too big so she started over with a smaller box! It was like watching a game of Christmas jenga. She was amazing! Friendly, professional, and fast. I never felt like I was an inconvenience or she was rushing me. My package even got there a day before scheduled. Overall great experience at this location.

It didnt take me very long to get done what I needed to get done. And I I appreciated your staff member Nika for her service with a smile.

Every experience i have had has been pleasant and simple. All my questions have been answered, any concerns were addressed, and mail has always made it without disturbance. Plus, the staff are friendly and eager to help.

Do not get your LiveScan done here. I am still waiting for results for a DOJ-only scan 20 days later when the results for the LiveScan I had done at the University Police (which was for the FBI and DOJ) for a different purpose was returned the very same day it was submitted. I have 0 criminal record. This is holding me up from starting a job. Very disappointing. I knew I should have stopped when it was 2x the cost (despite being for only one agency instead of two) and the technique by the person who rolled my prints was sloppy. Wish I could go back in time and just leave and wait a few days to get it done elsewhere. This was the only place I could get it done on a walk-in basis that day. Big mistake.

Took in a package on a Saturday for Over Night, ~$100 for shipping. Didnt leave Chico until a Tuesday, the day AFTER the day it should have been delivered. This store is a waste of storefront. Do not give them your business until they hire professional responsible works. I wish fed ex had more drop off locations in town. This isn’t the first issue with ups. I will be using FedEx for every possible shipment from here on out.

Poor customer service and bad pricing policy. I understand the need for a business to make money but charging you for things you didnt know you were being charged for at the end of the transaction is shady business. If they were upfront with their unusual costs I think more people would be leaving happier. I saw 2 people scoff and walk out because of how the employee there added unnecessary charges to their package. I was ready to pay a high price to ship my package when the rude checkout employee added 2 dollars for computer time that I didnt use, 10c for a label I didnt need, and 1 dollar to retape a box that I had already thoroughly taped before she ripped it open to see what was inside. Went to a competitor, who was friendly and not greedy, and I was glad to pay them an even higher price.

Always friendly and helpful.when having difficulty with a return and lost tracking slip..they went out of their way to help me track it down..and verify the date it was delivered..and the tracking number.! ty ups lakeport!

CC was really good, needed freight to be done to Nyshe took care of itWay to go CC, keep it up, be back soon

They charged me a dollar for 6 inches of tape to close an envelope being returned to Amazon. It’s not the dollar... it’s the lack of customer service that it represents.

I’ve always had good, polite service at this store.

Ive been going here for years, fast and courteous service.

Great service and the manager is the best!

I went today to get my finger printing done at store 1244 on Mangrove. I had called ahead and made an appointment for 2:30 yesterday. I appreciated being able to make the appointment so I could go at a time when I would be able to leave work. The person I spoke to on the phone requested a phone number to contact me. She stated if I wasnt there within 10 minutes of my appointment she would give me a call. So today I showed up at 2:21 by my cell phone. The manager informed me that the person (the only one who can do the fingerprinting) had just left 5 minutes before for her lunch. When I stated I had an appointment for 2:30 her very unprofessional response was, Well I dont know what to tell you. So, why tell your costumers they need an appointment. And how ludicrous is it to send the only employee who can do something on a break right before you are expecting someone to come in for that service. I work for Enloe Hospital. We have literally thousands of employees. We also have a referral source and in house emails. I am not sure UPS wants me telling all the nurses at Enloe to not go to store 1244 to get their fingerprinting done. I had to give it a star as it wouldnt accept my comments without it. However, I wouldnt give them even one star. On a good note the girl who did the actual fingerprinting was very nice. She at least deserves a star or 2. The Manager only deserves a thumbs down from me. Very unprofessional.

Paid $142 for packaging and insurance for figures, they wrapped them terribly, one was broken when arrived, they wont pay back insurance. Never had any problem with ups before, very disipointed in there service, will not be giving them my business again.(Added after ups responce): you make it so difficult for people who dont have a cellphone or a camera. The figurine was bought from a smoke shop that doesnt do itemized receipts. The only proof is a bank statement that states the same thing as the receipt and is also not itemized. Also the recipiant of the package lives 3/4 of the way across the united states. She is on a fixed income and cannot just go out and develope pictures from a camera that she has to purchase. So basically she would have to purchase a camera and then turn around and purchase the photos once they are developed. If it was packaged properly then we would not be in this mess. It was wrapped so tight that it popped off the wings of the figurine. All they had to do was stuff some wrapping or something between the wings and the figurine before they wrapped the thing.

They ate the best in the game you should go there and this is jot a sponsor😊

They have great customer service

Customer service was unsatisfactory. The lady was rude, threw my package down and didn’t bother to provide me with further help. Failed to explain the reason for not taping my package!

They are closed, but were supposed to open over an hour ago.

Great service. A little understaffed

I work at Butte college. I received a telephone call from my niece in San Diego. Her transcripts have not arrived from Butte college. She was tearful. I was in a quandary. I patients to see and no time to take care of business. With help of the business office I was able to obtain to seal copies of her transcripts. At how to get them to the UPS store before 4 PM so that they could be overnighted to San Diego. Enter Melissa and Nate. Melissa was incredibly helpful. There was no way out was given a kit to Chico in time. She contacted Nate who goes to Butte college and needed to be to work at 3 PM. He came by the clinic, picked up my niece is transcripts and deliver them to the UPS store in Chico. At 4 PM they were on their way to San Diego. Now my niece is crying again only this time tears of joy. Thanks again Melissa and Nate!

Literally heard the dude give my package to the wrong apartment and the dude took it. I know the UPS guy his name is Kramer and this isnt the first time I never leave reviews but this is how mad I am that I didnt get my stuff.

Go elsewhere. Popped in here to return something and they were closed 20 minutes before they were supposed to be.

Great service as always!

You can get your photos for passports here

Friendly and competent service by all.

Friendly, efficient, and professional.

By far the slowest and rudest of any ups store Ive ever been in. Waiting 30 minutes with a total of 2 customers

Awful customer service. How hard is it to be nice to your customers?

Waited an hour for the notary. He chit chatted and didnt really focus that many were waiting for him.

God service. Email notifications and mail fwding. Patient. A neighborhood kind of place.

Nice and helpful.

Glad this store is in business.

Thanks to the very punctual service, my merchandise arrived in the time they promised