Not going to give them an entirely poor review because they were polite, and did fix my computer, however I must say it does seem as though they do the updates needed so that you have to keep using their services. I never remember having to update so much on this Mac. In fact, it was never like this until they got in it. They charged me an initial 200 for the service plus 100 for some software download, and then charged me again for 100 last year without me knowing. I could have those numbers mixed up but those were all of the charge amounts to my bank card. What I am gathering is that it must have been an automatic renewal because I was to be covered for 2 years, however this has gone on for almost 3. I didnt even realize I was still covered this past year because they charged me without telling me it was being renewed. Then last week, they decide to tell me that they are closing and are going to be refunding me 200 dollars that I didnt even know existed, but after second thought they do owe me because I didnt receive an entire year paid for, not to mention they charged my card without asking which I am pretty sure is illegal. Still waiting on the 200 they owe me to show up in my bank. They also seemed to have accessed my microphone and put remote microphone access on my laptop. I have included screen shots of the software which I never authorized. Luckily my computer microphone doesnt work. Pretty sure that is illegal as well. Hopefully they see this review. -Terrance.

My experience with customer support was very knowledgeable and helpful.. Tech was great and gave me instructions and explained the apps he installed and the ones he deleted.. felt very comfortable and secure.

These folks are thieves and willl charge your card without authorization. They will also try and send a message about giving you a refund only to obtain credit card info. I’ve actually reported them to the federal government. Beware. and cancel all employment.

I have had great service from One - Solutions technicians. They have resolved my computer problem and Ive very grateful. I would most definitely use this company again. Thanks Lisa Brantley

The technician Eugene was very knowledgeable and patient. He thoroughly explained everything as he went along. Great support people.

Fantastic service from Josh and Ryan...had me back on my feet in two hours! Could not be any more satisfied :) Greg

The tech rep was great. the problem seems to be solved. the initial rep was hard to understand because I believe he was on speaker phone and that makes it considerably harder to transmit clearly. I would suggest you find another way to monitor the conversation other than speaker phone

Sam at One Solution was outstanding. One Solution got the technician quickly and he was very professional and on time. One solution stayed in contact till the entire repair was complete.

The service we received was excellent and the technician was very patient. I recommend this technical service. Thanks!

The service was quick and all the problems I was experiencing with my computer have been resolved. The customer service representatives are very helpful, friendly and willing to answer any questions you may have.

I was pleased with the results of todays session. The tech support was good and easy to work with. Thank you

My experience with this business is very satisfactory. I have been assisted with genuine care for the concern that I had with the viruses on my computer. All my questions have been answered and friendly customer service.

Technician fixed my computer issues. My computer developed a black screen due to scam from a fraudulent call. He help create short cuts for me as well.

Everyone has been so helpful and courteous. Great expert advise and assistance

Zowie was so patient and wonderful to work with on my computer problem. I usually feel very intimidated with computer issues . . . she made me feel so at ease. I would give her an A+++++. Libbie Richards

After contacting Kaspersky Internet Security to report a problem with downloading a new subscription, they transferred me to One Source as they are the techs for Microsoft and would clean up my malware and virus issue. After 5 days and over 15 hours of frustrating phone conversations and numerous maneuvers, my computer completely crashed. I had to take it to Best Buy where after more charges they found I had a burnt out hard drive and would have to replace it. After having paid One Solution $299.99 I was horrified to find out I would now have more charges. I requested a refund from One Source but after waiting over two weeks I still have not received it. I filed a complaint with the Chicago BBB and then heard from One Solution. They advised me they wouldnt refund the money now until I dropped the complaint with the BBB. I advised them I wouldnt drop the complaint until I saw the refund in my bank account. I was then threatened with their speaking with their attorney and advised to do the same. To date...no refund. Ive contacted the Illinois Attorney Generals Office so in a way I did contact my attorney.

Ethan and all of you have been a very big help. I appreciate everyone, and thank you for today.jay

My experience with one solution is very helpful and it gets me peace of mind somebody strange getting into my emails some think to worry about now i feel safe and i think its a great help.very help to keep computers out of my personable information.

I was very happy with the service I received. The technician was very professional and resolved all my issues to my satisfaction.

Great job computer works 10 times better and help me outwith all my questions.

I spoke with an actual technician very quickly. Very knowledgeable and ready to help.

I was not aware of all the issues I had until One Solution ran numerous scans on my computer, I am happy with their service and would recommend it to friends.

The contacts that I dealt with were knowledgeable and friendly during the process of getting my computer security back up and running.

I was very pleased with the service. they were helpful and courteous.

Sahil was very helpful. He went through the process step by step and was very informative.

Technicain is excellent staff member,and he has gone beyond and was helpful .

I believe this company is a scam and that they hold your computer hostage making you pay them to release the computer after they get in there and muck things up. The address is of a residential condo building. I called the buildings association. No businesses there. If you google One Solution you will come up with many websites warning you not to let them get into your computer. SCAMMERS!!

Everyone very courteous and patient ----- job took much much longer than expected.

I always get the help I need. Everyone is most cooperative. Thank you.

Everything was very satisfactory. Technicians were courteous and knowledgable

I had a trouble with my computer I called the number and got immediate service. They were very very Polite, very helpful and very speedy in fixing my problem. Thanks to One Solution.

Excellent Service... Recommend to everyone thank you !

I was very pleased with service and very helpful.ill recommended to someone else

Today my computer is repair by one solution and i am very satisfied with the services.

My experience working with one solution was excellent, and I would highly recommend this company

I just find the very satisfied services. customer service is very courties. and highley recommended.

The experience was very informative. Gentleman was very helpful and courteous.

Courteous &professional personnel. Im very satisfied.

U guys are awsome!! great work thank you all

Thank you Eugene for helping me with my computer. You were very nice and solved my problems.

My issue was resolved in timely fashion and I am satisfied with the it.

Explain everything and treat me like a normal person .They

Service was excellent, took time to answer my questions, and I have more confidence with security issues.

I love the help the from the workers great guys and looking forward for more help

The service provided by One Solutions was effective and very satisfactory.

Very Patient and Efficient. Extremely helpful.

I appreciate the help and politeness of the techs. I can not say I appreciated the price!

The company was extremely helpful and professional. They did everything that was required to get my computer up and running in minimal time.

I bring difficult problems to One Solution, and they work on them diligently. I most cases they solve them. If not, they keep working.

Employees were very tentative and knowledgable.

Customer service was excellent. From when the time my computer got the virus to the time they fixed my com

HE SHOWED A LOT OF PATIEnCE.

I found your service helpful and prompt.

I was very pleased with all aspects of the service. Thank you.

Had a great experience!Very professional.

They helped solving all the problems I had

I feel great and happy with the service i have today!!!

Henry was very easy to work with, and helpful. Thank You!

The technician was able to resolve the problem o my Mac. A company hacked my laptop and blocked it.

The help to fix my computer was awesome.

Its was good they help us at.

Thank you - Great job.

Issue was taken care properly and professionaly

They took care of everything. I dont always understant tech talk but they showed me so Its all good.

Great Service and the technician was very helpful.

I had a very Excellent Services.

Always a pleasure working with your staff!!

Thanks for good service

The tech was very kind, calm and patient

Service was attentive with good communication.

Excellent service, very helpful and insightful.

Great experience - very knowledg

Technicians were wonderful, very patientandknowledgeable

They were very helpful. they fixed my problems and I am grateful.

Helpful and accomplished job described.

Great customer service provided.

It was a fast and wonderful experience.

The service was excellent i appreciate the patience of the technician

Very professional i am very pleased with the results

Very good so far...

Veryf considerate. Solved problem.

Five star service very helpful

Paid 300 for what shouldve been 5 years of protection...Got a year and nothing more..And still asked me to renew????Why do I have to choose one star, is there 1/10 of one?

Had a problem that was fixed in no time. Thanks !

Wonderful, timely service 4 stars

Very Happy With the company

Very great interaction, very knowledgeable, great communication.

Very helpful and cordial.

Was very helpful.

Very good service!

One Solution Inc. is very professional and efficient.

My experience was excellant

Good experience some difficulty hearing.

Dont use these people their office is a condo

Great customer service!!

Very nice services

Great service and experience

Very professional issue resolved

Very positive and professional

Very good work