I sent my daughters car here for a transmission replacement. They kept the Beetle for almost a month. Less than 30 days later the car overheated. In a small way, I feel like if they had the vehicle that long, then an issue with the thermostat maybe should have been identified, but my daughter has ownership in some of that part as well. Nonetheless, I return with vehicle July 9th, they give a diagnostic to find the entire engine and manifold needs to be replaced via text July 12th detailing work needed and price, half required to begin work. I make the payment the next day! Here it is Aug. 21st, and I still dont have my vehicle. I call, I hear they have to order the engine, 2 weeks later I call, they received the wrong engine, waiting for another, call back week later, we are getting to it, should be ready by the end of the week. I rode by to see my car against the gate basically buried. I stop in, they show me the part that melted. I called as recently as Aug. 17th, spoke to Mark who said they are currently working on it and it will be ready tomorrow or Thursday. No call received. I call Friday to be told manager is out and it wont be ready until next week sometime! So school has started, my daughter works and her primary mode of transportation has been down for 6 weeks. Mark was non chalant every-time, basically said things happen. Now their reason is the mechanic strike at the dealerships. The time frame that they have had my vehicle is awful, but even worse is the fact that there has been ZERO COMMUNICATION on their end. Every single time it was me calling to follow up only to get the run around. I would pull my vehicle but I already paid half of the costs, which the total is about $3500 on top of the $2600 I just spent to replace the transmission. The least I could get is a phone call or someone to communicate what is happening. Im sure they will want their full price payment which at this point should not be in my opinion. I could have went to the dealer and even with the strike, gotten my vehicle back quicker. Will never return.

They are great!!! Wonderful service 👏 Wonderful customer service great management you have to payto get the job done right they are amazing

They gave me a quote for my trans,then when I was ready to get it fixed they changed the price. That spelled scam to me so I changed my mind and left to go buy a new/used vehicle,...thanks to them Im better off. Dont trust them.

We we’re referred to this place by Ricks Auto shop. We paid close to $5000.00 to have a new engine placed. It took them 2 weeks to turn our car over only to and to experience similar linking problems from the “new” engine???Customer service, respect, and professionalism is most important in business to me and they DO NOT offer much of these attributes.You took our money only to tell us to bring our car back 2 weeks after the problem because their well overbooked, greedy & overwhelmed??I will never take my car to them again. Beware people how you spend your money with people who are unfriendly, unprofessionally culturally and ethnically unrelateable and unreliable.

So So.....you better hope you just need a oil change.

Complete rip offI took my SUV in because it was stalling while I was driving and my brakes were going bad. They quoted me the price for brakes and for a catalytic converter which they said caused the stalling and hesitation. I opted to get the converter fixed first and the come back. After they “replaced” the converter, I picked the car up and took it home. I did not use the vehicle because the brakes were bad. I saved the money for the brake job and took the vehicle back 2 months later to get the brakes done. On they way to the shop the vehicle started stalling again. When I got to the shop the told me I needed a catalytic converter. I said that impossible because “you guys” said you did that 2 months ago. They check the mileage to find I had only driven the vehicle 8 miles since the last visit. After catching them in this scam the tech told me that they didn’t know what was wrong with it and they could not fix it. Complete SCAM. I found out the mass airflow vent($75) was causing the stalling. I fixed that myself, after paying over $700 to “fix” the converter. DO NOT STOP HERE!!!!!!!!

I ca say so many good things however Ill just say this I ALWAYS CHOOSE THIS PLACE OVER OVER EVERY OTHER PLACE outstanding service you always see rhe same staff and they have never let me down stony Island mr transmission is the OFFICIAL PLACE to get work done CORRECTLY ✔

I brought my car in for the air conditioner to be fix and a censor for car. Well they kept my car for 2 weeks only to tell me that they replaced the censor but the censor light still on and they didn’t fix my a/c claim they recharge it but now I need a compressor. Already paid $1,449 to get it back and no a/c working. Never would I return. In top of it all customer service was all wrong they’re very rude.

Great service, Great people..5star!!

Well-managed good customer service thank you

Parts had to be ordered, and it may have taken a couple of weeks to be done but when I got my vehicle back, the work was good and the price was fair. It was costly but the year warranty on the services makes me feel better. No complaints! I recommend them; They are very professional and consistent.

Just like shady auto shops my ac was working the summer before an didnt work this summer knowing I couldn’t prove it just so I can come back

They seemed nice but were too busy to fix my car right away. I went somewhere else. There was a 5 day delay at the time during Covid 19.

A group of knowledgeable, experienced, thorough, efficient mechanics, who are also honest and friendly. Ive never had a bad experience with them. It has always been money well spent. The service is reasonably quick, and the prices are fair. Hard to beat.

Great shop would pick this shop over any. Was told upfront needed a diagnostic and that anything after they will give me a call as soon as possible and that the price i paid for the diagnostic goes to repairs. Car fixed no additional charges would recommend to everyone I know.

PLZ DO NOT GO HERE IM BEGGING YOU, SAVE YOUR MONEY, they will tell u one thing wrong with your car and start adding other things, when you get your car back it’s gone ride good for a week then check engine light, don’t trust them please

If your car has a problem they will find it

Good service did a great job know what they doing

I heard good things bout this place it’s takes them a week to till me a problem here they told it should be ready in 2 days it’s takes them a week to even get to it ...I think they need more help.. their very professional on the phone and that’s the only good thing I can say now

This is a terrible place to do business. PLEASE dont waste your time or money.

Up front ball park pricing. Pricing has been more or less depending on evaluation of repair. Quality work and workmanship,

Really nice guys, always fix the most complicated electrical issues, Jimmy the manager is very friendly, Matt the owner is there every day at 8am helping costumer, 100 % recommended bumper to bumper.

I’ve brought my vehicle to this establishment for year, however this most recent experience was horrible. There zero follow up on their part regarding my car repairs. Over the course of 3 weeks I had to make multiple calls regarding status only to be told someone would call me back with an update which never happened. I get my car back drive it for 4 days and the engine comes back on. Take it back for them to address the issue only to be told that it’ll cost $1600 to a new issue. This is on top of the $1300 I just paid them.

BE AWARE -- this place is a RIP OFF. I dropped my vehicle off on Tuesday, September 17th at 4pm. I was told that the diagnostic is $99 and was told that they would call the next day. They never called back as promised. I called to check in then they decided to call on Wednesday at 4:45pm with the diagnostic. Today, Thursday my vehicle is still is not repaired and I am out of $99.

Ive been going here for years getting special engine and transmission work done. I was in a bind had a car accident and had my car towed and the transmission and engine swapped into the new vehicle (2000 Celica GTS) spent a lot of money at this shop did ok work a little sloppy a few examples are missing wheel lugs and a starter that did not match the serial number on the paperwork and it went out while I was in Council Bluffs Iowa. Just check your vehicle and the work done.

This place is always backed up apparently. Only one guy to check for diagnostics, so when i asked if i can drop my car off the guy stated yes... but they wouldnt be able to look at my car until 2 days later. Then they stated first come first serve but they had 10 people already for the next day. Very confusing on how the operation of things are handled but it should take 48 hours just to get diagnostic check. My advice hire more people.

Wow. Where are all the hot single men. They not very happy or high energy.The work is ok. Its really high. Good place to go for an emergency . Definately shop around for great car repair deals.

Jimmy and crew have taken great care of us and our high mileage car. Our explorer is pushing 300K miles and it runs great thanks to these pros!

Great service. These guys are the best helped me on in a pinched. Will be back

Staff very helpful. Mr. P. Jackson answered all of my questions concerning an event room I wanted to rent.

Good Price for the work. had it done really fast. I was at three other places who couldnt fix it.i will recommend to people.

They are extremely pricey, I went to them to get some work done paid my $300 deductible and the next week something was wrong again and took my van back and he said new set of problems another $300 deductible! Felt that is ridiculous because that should have been noticed the first time. So I feel as a 6 time returning customer they should offer some type of loyalty discount. Didnt get the job done, but if you need something small done they are your guys I suppose. One of my cars kept failing the emissions test last year, took it over to them and it finally passed and for that I rate them 4 stars!

They have the highest prices for the smallest things and the jobs still dont be fully done if you want to loose all your money go to mr transmission on 91st and stony island

I felt as though I was being ripped off! They quoted me one price on the phone and when I arrived their they quoted me a different rate. Claiming the rates increased since we last spoke!!! Lies

A great place to do business with the mechanics are earnest the prices or fair good repair shop

Although I like the GM I have to be honest. After 1 year of dealing with this establishment and my car I had to change my review. My car has been in and out of this shop repeatedly for a year with something new coming up every time I leave them and they ask for more money each time. My car will run fine for a week or 2 then my check engine light will come on relating to something they repaired, Ill get a diagnosis and its something not covered by the warranty. I have spent over $7500 in repair costs with them and every time something else comes up which is another cost and I simply refuse to spend another dime with them. I had another issue this weekend, got the feedback which had a cost attached to it, after getting my car back I got 3 more opinions from professional shops today and they told me what they are charging me for should be covered by my current warranty, also I was told some shops will mess something else up while doing a repair for something else just to keep you coming back. I have probably been to this shop 25 times over the past year for repairs that are needed almost days after I get the car back from them fixing something else.

In the beginning i had a great experience, they fix my cooler system. It was very expensive. Then the next day my front end grill fell off my Chrysler 300. They broke the clamp and allowed me to drive off the lot as if there was no problem. I was very upset. However, after bringing it back up there and loosing a day of wprk, they replaced it with a new grill. Hope i never need their services AGAIN!!. Unprofessional

Ive been taking my car there for the past four years. Knowledgeable service, friendly attitude. Theyve helped me out many times.

I like em to do all my work, so Nice, fast, and cheep.

This place is great that do great work. I will be back if I need help.

Zero stars. This place is horrible. I dont think they like the blacks.

Dont bring your vehicle here. They charge high prices and will change the price after an agreement. They want to keep the vehicle overnight to tamper with other areas of your vehicle. Then they will explode on you loudly for exercising your own discretion.

PLEASE I REPEAT PLEASE DONT TAKE YOUR CAR HERE I TOOK MY LEXUS LS400 TO THEM BECAUSE MY CAR WOULD CUT OFF AFTER DRIVING FOR A WHILE BUT IF I LET IT SIT A FEW HOURS IT WOULD STAR SO I HAD A FUEL PUMP, Fuel INJECTORS, OR SENSOR PROBLEM NOT NOT TRANS PROBLEM CAR MOVED FINE NO NOISE NO HESITATION NO NOTHING PERFECT THEY MESSED UP MY TRANS AND MY CAR HAS A RANDOM MISFIRE NOW AND IS LEAKING MY CAR CANT EVEN MOVE THEY CALLED ME AND TOLD ME MY CAR CANT MOVE AT ALL WHEN I GOT THERE 3 OTHER PEOPLE WERE THERE ARGUING BOUT THERE CAR ONE MSN HAD THE SAME PROBLEM THEY MESSED UP HIS TRANS PLEASE DONT GO HERE BUT I CALLED THE POLICE MADE A REPORT AND THEY WILL SEE ME IN COURT I WISH I COULD HAVE GAVE THEM 0 STARS ALL YEA I RECORDED THE ISSUES WIT THE OTHER PEOPLE FOR PROOF AT COURT

To expensive for me

Great service car is running great after repairs thank you so much

I got the answers I needed about my car.

I went to this location early this morning, August 20, 2013, and told them the problem that I was having with my car. I believed it to be a problem with the transmission because the car jerks very often at the start of acceleration. The apparently agitated man at the desk instructed me to leave and that they would call when they figured out the problem and that there would be a fee of $42.50 to give me a diagnoses. He called six hours later not only with the same bad attitude, but without a diagnoses. He says one of the mechanics drove my car around for 30 minutes before experiencing the jerking and that it would cost $671 (not to be applied to repairs or parts) for them to figure out the problem. Granted, I understand that labor is costly, BUT they still expected me to pay them the $42.50 for them to take a look at my transmission and give me a diagnoses when they did neither! I paid them to burn out my gas by taking a 30 minute joyride around Chicago and regurgitate the same information I relayed to them!

They treated me with respect.

Horrible service. Take your money and do very poor work on the vehicle. I actually had to take it it to another shop after paying them $$$. STAY AWAY.

Great place to get your car fixed

Great staff and great prices! They really got me out of a bind.

Don’t ever go here !! They’ve had my car for 4 days and still don’t know what the problem is will be getting my car towed to Velasquez on 83rd I highly recommend them !

Called for quote, brought car in and given different rate.. plus parts stolen off car while in their yard

I just experience them and not happyMy upper radiator hose was messed up wasnt told a price but was told under 300 and they was correct my problem is I just got an oil change a few weeks ago never seen oil under the car nor did ot inform me on needing oil until i go to them now after a few days all the oil I had is gone and was told bring it back I might have an oil leak I make silly decisions sometimes but not dumb ones I will go somewhere else

This place is to expensive and does not always fix the problem.

The only place Ill ever get my car fixed. Great service and very friendly staff.

Not a good place. Period

Great Service

They do great work!!

This place went way out of their way to help me when my clutch went out. They even had one of their employees drive me to the 95th St Red Line station.

They try to charge a arm and leg for nothing stay far away

The prices are too high for me

DO NOT GET YOUR CAR FIXED THERE!

Fast reliable service

They gave me a quote of 1200 for a head gasket replacement. I went somewhere else and got.it.done.for $400. They always overcharge and never have you car ready when promised.

There expensive, but good.

Overrated and too expensive.

Great guys

No comment

Kind of expensive though