They are Ok, but they need to develop a way to better serve their customers.

Be careful! You go in for an oil change for $60, but they try for you to do everything. My poor mom whos 70 was being pressured into getting all this stuff done that would have cost her $400. She doesnt even drive 2k miles a year! Thankfully my hubby was there and told her you dont need anything just get your oil changed. He did the rest for free! Please be careful people! You work hard for your money dont let them swindle you!

I love Northside Toyota. I worked with Helena and she did everything she could to get me in my new 2020 Rav4. Nice environment and the people really care.

What exactly allows this service department to act like smug a$$holes to people who have to go to the dealer for service? def not recommended.

Great location just north of Peterson on Western with super customer service and comfortable waiting area and all that, Jas.

Very pushy sales people. They are all in a hurry over worked and overloaded with tasks. Hard to get to the used car room in the second floor. One must get a sales agent to accompany you in order to access the room. Once there the sales agent is on your tail rushing you through the room and acting like they have no time to be there with you. The experience was not pleasant. On the contrary, after 20 minutes with the agent I was ready to get the Fkuc iut of there. From 0 to 5, i give then 1. Horrible!!!!

Sales department is very knowledgeable of their vehicles. Love my Highlander.

They are always here when you need then. I call them my call away from being robbed by a non professional shop. Four years later my car still runs like New. 👍🏾and 5 star always for Chicago Northside Toyota dealership and their professional and friendly Staff.

2 hours for an oil change on a Toyota Prius.this is how they scam and tell you need alot more stuff that was ok

Very professional staff. Maria is amazing. She serves very well. I recommend the Northside Toyota Center to everyone.

I do not recommend even your salesperson Raul; I went to help a friend and came out well compromised and scammed.Raúl does not respect the initial agreements, I manipulate all the information, I use my credit history at will and all this without caring about the consequences.

Very professional and friendly staff car was finished ahead of time i would definitely recommend northside Toyota for serbice and repairs

Awesome 👌 place to have your cars serviced. They have a huge and clean and spacious waiting area for clients to sit and wait. Has kept social distancing to ensure the Covid-19 Corona Pandemic protocol in place to e sure their clients are not exposed to the virus. Staff are cordial and their showroom for used and new cars is phenomenal. Thank you

Richard at Toyota is amazing! Every time i bring in my Highlander he does an amazing job getting me in and out ASAP!!!

Very good place and nice people working there

Good place to buy a good car

Everything is ok here except the labour charge is high for even basic service like wiper change. More Discounts pls! They need to look into this cos we have so many toyota owners looking to bring their vehicles to a reliable place. I still like the place a lot thou.

Hands down the most professional, and easiest purchase purchase of a car in my life. I Say that as a car salesman for 5 years.Each department expelled. This included business development, (The internet dept.), sales manager, finance manager, and the sales consultant. Maria listened to wanted. I was honest with them, and they reciprocated. My new 2021 RAV4 was available as promised. The detailing department didnt miss anything. The service department greeted me with respect. The receptionist was very professional and courteous.Every department was very professional. This is great place to get a great deal.Hats off to the owners and all of managers. This is my 8th Toyota and where I will buy my ninth.Again, Job well done!

Helena, Thank you so much for your service!! Honestly, the best experience of any dealership I have ever gone to. I was considering an online dealership as a precautionary choice in light of our current situation. However, Northside Toyotas excellent service was above and beyond, reassuring confidence in consumer transactions. Their facility is modern and they are very keen on all safety precautions. They have an impressive inventory, my purchase (2017Corolla SE MANUAL 6 speed!!) is a unicorn of vehicle. It was a pleasure to do business. I will definitely return to make future purchases..... Highly recommended!

Un friendly and arrogant staff needs to be trained.

I loved the Toyota Service Center I had my Corolla serviced at before I moved to Chicago, but this place is the opposite. Today they tried to convince me that I needed to pay $70 for a Synthetic oil change after only 5000 miles/6 months instead of the standard 8000-10,000. When I pushed back, the man told me that each Toyota service dealership recommends different things. Here I am thinking that thats why you go to Toyota service centers...to expect some type of standard of service. Clearly not. Also, to follow up on a previous womans review, both times Ive dealt with folks at the dealership its been with men who did not listen and were extremely condescending.

Place is HUGE!!! Had a GREAT salesman. NOT PUSHY. Bought a used car. Pick up tomorrow.

Friendly and fast service with a beautiful lobby and waiting area which is socially distanced comfortablely. Thanks for a great experience!

Brought my car in for what I thought was a routine engine light fix. Service advisor called later and informed me I needed $3300 worth of various repairs! I knew the fix would be pricier (close to $1000) but they were recommending other repairs that I have never heard of and some that I flat out know are wrong, like that I need new tires when I just got new tires a year ago! Also, they charge you $150 just to get your car back, and my car was not even brought to me, causing me to have to search their entire parking garage above to find it! When I finally got my car back my rear view and side mirrors were completely changed, causing me to spend most of the drive home fixing them. Unbelievably terrible service and integrity. Will NOT be returning.

Great customer service overall. Mo was our sales rep. and boy did he go above and beyond to get all our requests. Evan in Finance did a great job as well! Thanks, guys!

Ive always had great service here.

I had a great experience when I visited last week. Maria - in sales - was very helpful!

I waited 2 hours for an oil change and tire rotation. Zero customer service. The manager did apologize. Take your car elsewhere. Incredibly poor customer care. I will not be back.

Best place ever...Raúl is the number one!! He got the patient ..very profesional man😊👍

Engine air filter cover was not put back causing loud engine noise when accelerating on the highway. Expected better from a routine engine inspection, which ended up costing me $150 just to be told my engine required numerous overpriced and sketchy repairs. Sticking to my trusted mechanic from now on. Will not be returning.

Asked $150 for a check another place did for $20, and the gentleman was extremely condescending explaining how warranty worked to me over and over after Id already confirmed my understanding. Another employee smirked at me as I was slowly making a 3 point turn to exit their narrow garage.... At a certain point Ive got to wonder if its just because Im a woman or if the customer service here is just horrible. Glad I got a second quote and didnt give these people my money. Ive had some great experiences with Toyota service centers on the past, so I know this behavior wasnt standard.

When you coming to Toyota service to change oil you expecting they gonna use Toyota OEM 0w20 syn oil. But they used Valvoline 0w20 oil. So why I have to go there and change oil in my car when I can do it in any oil change shop??? It’s official Toyota service and they have to use own oil right???

Good people, honest, and fast.

Huge place with lots of cars for sale and good place for Toyota parts

Always good customer in my experience. Thanks!

Take my car there for repairs very clean and informative. The dealership is very good for the neighborhood. All the staff persons are very nice.

Great service and very kind assistant manager Viet Le,always quick and friendly.

Its OK, but not the best place. Although I bought the car from them, coz I was there and didnt know how they are. My car has cosmetic issues, which I found later.

Gave me wrong car.

These are the people you want to deal with automotively.

Costumer service is great just got upset about no notification of the guarantee expired s month ago and my car transmission went down the sink

Bad service

Nice management and quality service

Good job

Expensive

No comment s

Awesome!

Poor customer service

Very good the employees are very friendly

Very enjoyable

Very friendly and helpful

Excellent very good service

Well, they dont want to give me a chale van