user
GearclubDirect
5070 N Kimberly Ave, Chicago, IL 60630, United States
Appearance
GearclubDirect

Comments
Bj
Review №1

If you want to get jerked around for months wasting time by several different employees, this is the place for you! Ordered something in March, waited 2 weeks, never came. Called and they apologized. I asked if it would take much longer, than I would prefer a refund since the website showed the product was “in stock” on the website.a month goes by and still nothing. It’s been around 3 months. I have been stupidly patient hoping these guys would somehow make up for the lies and horrible service. Unfortunately it only gets worse trying to get a refund. Several emails and calls later I am still waiting for a refund while these baboons are hoping I just forget about the order or something. I ended up ordering the same item from a different company and received it within 5 days so obviously it wasn’t about the item being in stock. Even that manufacturer probably didn’t want to deal with the baboons! Lesson learned.

Jo
Review №2

It’s been 10 days and my order still hasn’t shipped. Apparently it wasn’t in stock and wouldn’t be for another 5 days. The expedited shipping was a nice gesture but the lack of communication is causing me to cancel the order. Sorry to say I will not be placing future orders with your company.

Za
Review №3

This place is an joke. Theyll charge you for your purchase, never ship your purchase, and then refuse to respond to any emails, calls, texts, or IG messages. Absolute trash people.

Ju
Review №4

Ordered a DVS set up that was out of stock everywhere else but these folks had what I was looking for. Sound to good to be true? It was these guys debited my account and then proceeded to ghost me. All attempts to contact were met with an automated reply and no follow up from anyone at the store. I am one of many scammed by these guys. Look them up on the better business bureau they have an F rating. I really wish my desire for the item hadnt replaced my better judgement.

Ru
Review №5

I originally placed an order with them bc they said they could fulfill my need of CHAUVET lights with CHAUVET SPECIFIC BRAND CASES within a few days .....after I used my card to give them the money, I had to call them over 20 times over the course of a week for a tracking number and confirmation of my order .🤯😡After finally getting a tracking number, and an “apology” from the “manager”, for the first order .....they came a week late .....!🤬without the cases🤬!.After having to call them another five times they informed me that they did not have the cases in stock and they were simply drop shipping them from Chauvet and told me “it’s really Chauvet fault for this”Instead they offered to give me cheap knock off cases that would not even be of use for my rig...I declined the knock off cases and they offered a partial refund and a gift for my troubles.It’s over a week later and I have yet to receive the refund or the “gift” from the manager named Manny who “apologized” so heavily for all the “unfortunate behavior”This company has caused me nothing but trouble and have been of the most uniquely inconsiderate and inconvenient team I have ever dealt with.They make Guitar Center look like absolute saints in comparison.

La
Review №6

I never heard of gear club direct before, but boy Im glad I did items shipped very fast, I order 2 Gemini gsp 2200 pa speakers, and one showed up and the other didnt, when I emailed gear club direct they responded to me the same day, they even looked up the tracking number to help me make sure the other speaker was delivered, not to mention the speakers were 50 dollars cheaper than the other guys Im very impressed with gear club direct definitely recommend

Ja
Review №7

Shady and poorly run. they withdrew money from the order when they didnt have the item in stock. why list the item on the website. also poor communication which is really no communication in the emails. the employees sound a little out of it. do not use this company. waiting for refund.

do
Review №8

Placed an order for an Aspire drum twice. First time because website showed inventory and would ship in time for a Christmas gift. When the delivery date passed and I still had not received the drum I contacted Gear Club Direct. Manny informed me that they were out of stock. I cancelled my order. I placed a second order, for the same drum, a couple days later deciding I would wait for the drum to be in stock in January.I checked status in early January and was told the drum would arrive in late January. In late January I was told the drum would arrive in early February. In February the status was late February. In March I called to cancel the order. Each time I contacted GCD I was on hold a minimum of 8 minutes. The final call in March I was placed on hold for 30 minutes TWICE. Today I called because the order cancelled on March 30th still had not been refunded to my Paypal account.On two occasions either Manny or Luis was to get back to me, but never did.While they apologize and acknowledge what a bad experience this has been, they continue to drop the ball.Horrible experience with this business!

Da
Review №9

Gear Club Direct advertised a mic that was not in stock. They called to offer an updated model which I did not want. It took over a week to get a refund. I would not recommend using this company as their customer service is quite poor. would give 0 starts if possible.

Al
Review №10

They dont stand behind their products. I bought an item that I am having problems with. Im within 30 days of the purchase. They wont take it back and ship me a replacement. All they are offering to do is put in a manufacturer warranty claim for me. If you buy from them, youre pretty much on your own if something goes wrong.

Er
Review №11

Scammers. This place operates using an illegal bait and switch tactic. I’ve read numerous reviews from people with the exact same experience I had.They sell you something they don’t actually have and then charge you. When you call them up because they never shipped it, they beat around the bush for 20 minutes and then tell you the item you bought isn’t in stock, but they have this other item that’s similar and costs 2-3 times as much. This is a classic bait and switch scam. When you read 20 review that all say the same thing, you know this is just how they do business.

da
Review №12

They take your order and money, then send a cancellation and dont return your payment. They are Crooks, run away fast! Several calls and emails with no resolution on refund.

Se
Review №13

Should have checked this places reviews before I put down money. Item out of stock, no communication when I reached out to them, asked for a cancellation and havent heard back. This theft was facilitated by paypal, so I doubt ill get anything except a lesson learned about both of these companies

Ri
Review №14

Order speaker pole mounts. June 6th. It’s June 30th nothing yet. Called multiple times sent emails to cancel order no reply

Bo
Review №15

Plenty of other websites that offer the same stuff with more reliable and friendlier customer service then these guys. Their websites’ inventory is inaccurate which leads the customer to pay for something that may be backordered for MONTHS. And they don’t plan on fixing it.

Al
Review №16

Incredibly shady business. I canceled an order because item became back ordered. But a month later Ive still been charged. Talked to their staff on 4 different occasions, putting me on hold for 20 mins each time, informing me they will take care of the matter. A month has passed and Ive still been charged. On top, the Employees are rude and seem rather incompetent. Buyer beware.

Ak
Review №17

Terrible experience. Item purchased on 12/30/2019, Nothing received after three weeks (1/22/2020). No communication at all. After sending multiple inquiry emails and two phone calls, still NO responses at all. Buyers beware. Stay away from this seller unless you want to waste your money.Update (1/28/2020): Order was cancelled by seller after the posting above. No explanations and no refund received. Horrible seller.

T.
Review №18

If you buy from here shop in store dont order you wont get all your items.

Dr
Review №19

I ordered 3 items totalling about $1000. When I called to check up on them, the salesperson was wishy washy whether or not they were in stock. I decided to just cancel the orders. I was surprised when I got my credit card statement and I was charged for the cancelled items. I inquired by email with no response. I called and did get a salesperson that said he would take care of the over billing problem, but didnt. I am forced to open a dispute with Pay Pal.Update: owner contacted me after reading this review and offered to help. Still didnt get my money back! Not sure what is going on but will never deal with these people again.

De
Review №20

Awesome place...prices are the best

Br
Review №21

Sold me a product that wasn’t actually in stock. I waited two months and finally cancelled. Getting a refund was a pain too. SKETCHY!

Jo
Review №22

It’s not cool to take money for items that aren’t in stock.

Ch
Review №23

I could tell “the owner’s in the store”! Outstanding service. Even on Saturday. Quick delivery. Luis is great.

Da
Review №24

I had ordered a DDJ SB3 on Amazon that was going to be super delayed because of COVID. I reached out to GearClubDirect because I’m here in Chicago and they were super helpful with helping me coordinate picking up my order same day. I placed the order after talking to Luis and he took care of me the rest of the way. Super fast, right product, and very very very helpful. My experience with Luis was above and beyond to get the product in my hands today. You rock Luis! Now I can have fun over this Labor Day weekend with my new controller that Amazon definitely would not have been able to deliver. Awesome! Thanks for everything Luis!

Ni
Review №25

I had put an order in for the Akai MPC Live but was later informed by Gear Club Direct that it had been discontinued. They offered me a good price on the newer version of the MPC Live, but I decided to get my money back instead. They refunded me in a timely manner, very good customer service.

rh
Review №26

Ordered a mixer for my husband did not receive it called them only to find out the didnt have it in stock but they withdrew the money..so I cancelled my order but kept the money (299.00)I called them several times and they said they would take care of it but never did..I wouldNOT recommend this business!!!

Je
Review №27

DO NOT DO BUSINESS WITH THIS SHADY COMPANY.I recently purchased a DJ console from them online and they sold me a console that they didnt even have in stock. Then when I found out, I decided to upgrade to another console that they claimed to actually have. Then they didnt ship it out after 4 days.When I called and asked why they didnt ship it out yet, they couldnt provide an actual reason. I then decided that I will take my money somewhere else and I requested them to cancel my order. That was 3 weeks ago. My $1280 dollars STILL hasnt been returned to me and they insisted that the money would appear back into my account within 3-5 business days. They are lying to me and telling me that they have returned my money.Now Im having to file a dispute against them and take legal action just to get my money back from these crooks. Please beware of this company. They will lie to you, take your money, and not send you the product that you purchased.

Sy
Review №28

Manny from gear club direct has gone above and beyond when we purchased the Adj V6 video panels. Helped us feel reassured especially buying over the phone in another state. Has helped us out with installing and troubleshooting. Has helped us to understand how to use it and is available and returns calls in a very timely manner. Best customer service.

Jo
Review №29

Gear Club was great!!!! I came in not knowing what to expect and I was pleasantly surprised!!! The staff was extremely knowledgeable and everyone was down to earth and friendly. I needed some adapters that we’re really hard to find, and they had them. I had been thinking about updating some speakers for a while. They had a lot of speakers on display and hooked up,; so I was able to listen to a bunch of different speakers. I purchased a new set of speakers at no interest for 18 months. Definitely going back to this place for more gear!!!

ce
Review №30

Great personal, I’ve been coming here for years and we always get the same service every time by Manny. He always ensure we get the best quality for our gigs. Would recommend it!!!

Ru
Review №31

Great prices, great variety and awesome customer service. Ask for Manny Garcia, he did an amazing job helping me out on my purchases. Will definitely recommend coming to Gear Club Direct.

Sh
Review №32

Fast, friendly staff. Easy to talk to about prices. Awesome technician help me repair laser in 1 day, the guy knows his stuff.

Jo
Review №33

Manny is very knowledgeable. I have bought from him for many years. He gives me suggestions about different set ups never being pushy for the most expensive equipment. He also works to give me the best price.

Ro
Review №34

I have been playing music for over 45 years professionally i dealt with major music stores but i tell you one thing i have the best i mean the best experience with my purchase with my new speakers from gear club directthe salesman who helped me was Mark Vigan he is very very professional i highly recommend gear club direct thank you Mark Vigan for the 5 stars customer service.

Ed
Review №35

Great service and price matching. Manny is the representative I’ve been working with at Gear Club and is pretty much ALWAYS on site and very knowledgeable. If something isn’t in stock (very rare) it doesn’t take long for them to order and receive it. He always has great suggestions and alternative options when shopping for new gear!

Ri
Review №36

Great service overall. The staff is very attentive to the customers in meeting their needs. Been working with them for years and Luis is always great at making sure I get the service I need.

Yo
Review №37

Great prices and even better customer service. Luis and his team have always been able to help me out. They spend time to make sure the customer knows exactly what they are buying. He will always price match and gladly walk you through any major purchase. I have personally spent over $10k here as i upgrade my setup throughout the years. I would not buy any DJ related equipment from ANYONE else. Thanks guys!

ca
Review №38

Very knowledgeable staff. Quick to attend with instock or online products. Will stand behind anything that they sell you. Just small enough to know you by first name, and large enough to give you a big players price.

De
Review №39

I have been trying to get a return done since September. The response time is horrible. I still dont have a resolution.

SE
Review №40

MannyG has helped me build my personal home studio for years! He is consistently on top of his game. Not only is he knowledgeable technically, but he has hands on experience that I trust. Manny always knows when the newest piece of equipment will be coming out and he knows my style. I can focus on working in the studio and Manny will always call me to tell me about the latest equipment to hit the market. He knows what would compliment my style. I never have to worry about price haggling because Manny will always give me the best competitive price that’s out there. I’ve moved around a lot throughout the years and shipping has never been an issue. I just give Manny my information and he handles everything. Weather inside the continental United States or outside it’s never an issue. Manny and GCD are an asset to me and I’m positive they will continue to grow and be a huge positive influence for many others. I would not work with anyone else Thanks so much Manny G!!

Gr
Review №41

Absolutely terrible experience. Do not order from this place.Dec 30 - order placedDec 31 - order status changed to Awaiting FulfillmentJan 6 - order status changed to Awaiting ShippingJan 9 - email inquiry, no responseJan 11 - email inquiry, no responseJan 15 - chat inquiry, finally got response that item was back-ordered even though it said in stock on their web siteJan 17 - order status changed to ShippedI thought this was the end of it until I checked the FedEx tracking number and its shipping to my billing address instead of shipping address! I pointed out this mistake and Mark Vs response was it is our company policy, that we have to ship it to the Billing address if the addresses are different. Thats ridiculous and makes no sense - why even ask for a separate shipping address?! So its now been almost 3 weeks and I wont be able to receive the package since I recently moved. They also refuse to cancel the order and give me a refund. This company should be reported to the BBB and authorities and shut down.

Ch
Review №42

I have literally had the worst customer experience EVER in my life with this company GEAR CLUB DIRECT! No return phone calls, no follow through, placed on hold for well past 10 minutes followed by being hung up on and on more than one occasions, getting orders mixed up, not keeping track of anything in their system, selling damaged products with a crappy 7 day only return policy plus a whole lot more that time wont allow me to relate. And all of this was experienced during one measly order! From what I understand that is how they conduct business if you only place one order. If thats the case DONT SELL TO THE GENERAL PUBLIC! Why are you showing utter disregard to individual consumers and selling to them when you dont want their business in the first place!?!?

Ja
Review №43

Manny is very knowledgeable! Every time I go in he gets me exactly what I need and doesnt just try to sell me the most expensive thing like other stores. Hes been helping me out for years.

Lo
Review №44

Great customer service! Very Knowledgeable on their products made it easy for me and answered all my question! Definitely recommend!!!

no
Review №45

Great service at a great price! The employees really know their products and have great customer service.

Br
Review №46

There guys really did me right, great communication, and Im glad to say Ill be looking here for gear in the future.

ar
Review №47

Great service! Great people especially manny and Luis. Was in a jam and they were able to get me what I needed and at a better price than anyone! Will recommend to everyone!

Lu
Review №48

I definitely recommend buying your equipment needs from Gear Club Direct! This is by far the best place to buy all your equipment needs, they have great competitive prices as well as FAST shipping and products are always in stock. We have been buying our gear from them for over 7 years and have nothing but great experiences with all the Gear Club Direct Staff. Excellent Customer service is something I look for when conducting business with a company and Gear Club Direct ALWAYS exceeds my expectations! They have complete knowledge in the equipment they sell. If I have any questions about any equipment I have bought from them, they are always there to help me out with anything I need. The best part is they have great inventory and sell high quality equipment! Thank you Luis and GCD Staff for all your help throughout the years!

St
Review №49

1/2/2020 It has been almost a year and they still have not resolved this issue.You will find several stories like my own in reviews. Do you want to risk being one of the people who drop hundreds of dollars in equipment you never receive?I ordered a Gigbar 2 in February, 4 months ago. Fed-Ex tracking number said it was delivered with no signature required. This was odd because I had someone at home all day waiting for it and the GCD website said every package would require a signature, so I emailed a response to the tracking info email GCD sent me. I was told the package was marked as delivered.I decided to call. I asked why a signature was not required and what could be done to fix the situation. I was told they would get in touch with FedEx to find out what happened. I was never followed up with, but wanted to give them some time to make it right.I called several weeks later to check on the order and they seemed to have no record of my previous conversation. Once again, theyll look into it.I called again today around noon Chicago time. At this point, I just wanted a refund since Im clearly not going to get the product I paid for. I was told my situation would be passed on to the owner when he arrived later. I confirmed my phone number and email with the rep.I did not receive a call back that day. I had to call them again the next day.I was told I could pay for half the item AGAIN and they would send me a new one. I dont want to pay 150% for an item, so I asked about a 50% refund instead. I was told they would look into it and get back to me. I have not heard back from them since and it has been almost a week.I filled a charge reversal with PayPal which was unfortunately denied because FedEx says it was dealt with. That does not change the facts. I never received an item. Gear Club Direct has my money. Gear Club Direct did next to nothing for customer service.

AL
Review №50

Great place, I’ve been dealing with these guys for a long time and these guys always gave me the best deals and have great knowledge . I also sent them all of my friends and they Ve always thanked me ! For sales, rental and service gear club is my one stop shop !

Da
Review №51

Luis and the entire staff are great! I’ve been to other places and nothing compares to Gear club Direct! My place for studio and Dj gear.

DJ
Review №52

I pick up all of DJ gear from Club Direct for years. Their staff is very friendly and most of all knowledgible about the products! Never once they provided bad service! I recommend them to all my DJ friends! If you need any DJ gear this is the place to get it! Look for Luis, Manny or Erik!

Mi
Review №53

I only give it one star because they won’t let me give it a zero. Big scam don’t order from this company

In
Review №54

By mistake ordered the wrong color headphone and they sent me a return slip. The whole process took less than one week and am super happy with the service, they corrected my order. Did not have to pay any shipping charges and am very pleased with their service.

Fa
Review №55

Great service and staff! bought my fiancé some speakers from Manny that he loved. Come here for your Dj equipment needs,

R.
Review №56

Great place, friendly service, great prices. Will definitely return. Highly recommend them!

Je
Review №57

Great Customer Service! Luis, Erik, and Manny are very knowledgeable about the equipment as they are working DJs. They will work non-stop to get you the best price for what you are looking for.

ca
Review №58

Love this place got all my gear here good people they know what they are talking about

Gi
Review №59

I had a great shopping experience with gearclubdirect! They were very professional and responded quickly to every question I had. They gave me a great deal on a X-Laser Caliente laser. I had never heard of that brand but it’s amazing! Great laser, even better than Royal Sky. I recommend shopping with gearclubdirect for all your DJ equipment. Thanks to Manny G for being professional and trustworthy!

An
Review №60

I called in and we verbally agreed to the price on a piece of equipment. I never received the order confirmation and the tracking number that is promised on their website. After calling back twice, I finally received the tracking number and a receipt showing them charging more than $100 more than what we verbally agreed to. When I called back to dispute the charge with them, they said the price is what it is. Once I informed them that I had called my credit card company and disputed the charge and would not sign for the delivery, they proceeded to call me over the next two days, lowering their price trying to keep the sale. BUYER BEWARE. We never buy from them again and I refused yo sign for the equipment when it was delivered.

ja
Review №61

In August I ordered 8 switch/relay systems. After a couple weeks I had not recd them so I called and they told me they only had 2 in stock but would send them out. They did that.However the other 6 were never sent to me. I called and spoke to them and was told they would send them and would call me back to let me know an estimated ship date. No one ever called me.I called them a 2nd time and spoke to a manager who said he would take care of it. I still did not get my order nor did anyone ever call me.I just called and asked for a refund, well see if they actually do it.Hey Gear club,I hope you know, I handle the equipment purchasing for the 3 branches of the largest DJ service in the Midwest. Failing on this order means that none of our locations will use you. This did not just cost you $500. This cost you all of our future business. Considering that we send out approx. 90 DJs on any given Saturday during the wedding season... You do the math.

ma
Review №62

Friendly staff do a great job of taking care of customer needs

Ju
Review №63

For past 7 yrs GearClub has been my go to for newest and latest Dj gear and accessories... GearClub has also repaired lots of my gear as well. Very knowledgeable staff and go extra mile to get you the best price.. A++

Si
Review №64

I wanted to +1 your give away for krewella but i dont see it posted here. any who, you guys rock and keep rawkin! you guys have awesome promotions.

Co
Review №65

They list items on their site that they do not have. Then after waiting a month and the item doesnt arrive, you are told that they dont have the item but that they cannot issue a refund once the item is purchased. Now I am having an awful time trying to get my money back through my credit card company

al
Review №66

I have 18 years in the industry, this is the best place I found to buy the high quality equipment, very good prices and treatment, thank you guys! ✋😉🤚

Ta
Review №67

Affordable products, great variety and awesome Customer Service.

Jo
Review №68

One of the Best places to shop for Dj gear being shopping with this guys for over 15 Years! The best customer Service. My guy Manny G always ready to help me find the right solution to my Audio/Lighting Needs.Thanks Gear Club!! You guys are the best!!!Andromda Djs Corp.Sivernetiko dj...

Pa
Review №69

On December 29th I placed an order expecting that the order would not process until after the Holiday. The 29th was a Friday​ and the following Monday was New Years Day, so Im thinking realistically the credit card order would go through immediately and they will fill the order on Tuesday when they are all back at work.Tuesday evening I checked to see if the order status had changed and it still said awaiting payment.On Wednesday ​I called and spoke with Ronnie, who told me that the credit card transaction hadnt gone through yet because​ of the holiday. This is crazy because e-commerce software doesnt take holidays, its software. Billions of credit card transactions are processed day and night, 365 days a year, but that was their excuse. So Ronnie assured me that the order was being processed right now and they were getting it off to me the following day.Fast forward to Monday, Jan. 8. It has now been nine days since I ordered. I am expecting that my mics will arrive today, surprised they didnt arrive Saturday so I log in to check the status on the website hoping to see my tracking number and I see that my order status is awaiting shipment​. Even though the credit card was processed on Wednesday of the previous week, the microphones still had not been shipped.I called again and spoke with Fidel. He told me that the mics were not in stock, they never actually had them in stock and they were coming from a wholesaler who would have them drop-shipped to me. He couldnt tell me where the microphones would be coming from, only that somebody somewhere was closed and hadnt shipped them yet. He assured me they were going to ship out to me that same day ​and promised to email the tracking number.He never emailed me the tracking number so I called back the next day. Fidel put me on hold again for a while​, then came back and told me that the warehouse was behind on shipping orders but that it was going out today and that he would call me back in a few minutes with the tracking number. I said thank you and headed to my studio and, of course, did not hear back from GCD at any point.Fast forward to today, Tuesday the 16th. I have not received​ my mics. It has been 17 FULL DAYS since I ordered microphones from GCD. I logged on​ their website and was astonished to see my order status is still awaiting shipment.Fidel, once again, told me that he had a tracking number finally and they shipped last week. I kept Fidel on the phone and put the tracking number into FedExs website and it was not found. When I asked Fidel about it, he put me on hold then came back and told me that they were behind at the warehouse somewhere and that the microphones had not yet shipped, but that they were going out today.Fidel transferred me to the sales manager named Manny (I think).Manny finally told me that the microphones were actually at the store in Chicago, not at some warehouse in somewhere. He tried to put the blame on the warehouse that accidentally shipped the mics to them. He told me they had immediately shipped the mics to me and that FedEx already picked them up and he would be unable to offer me a refund. He ASSURED me that they had ALREADY picked them up! It turns out this is a lie.When FedEx picks up a package they scan it. I use FedEx all the time, and I always check the tracking numbers immediately to make sure it was properly accepting into their system. Once that package is scanned, the tracking number shows up!The tracking number is now (as of five minutes ago) showing up in the system, and it reads as having not yet been picked up. It will finally ship today when FedEx does go by to pick up the package, but the damage is done.Gear Club Direct and its employees are dishonest and lazy. They will lie in order to avoid taking the blame for their mistakes and fail to follow through on their promises.IF YOU DO BUSINESS WITH GEAR CLUB DIRECT YOU WILL REGRET IT.I CERTAINLY DO.

Ma
Review №70

Been coming to GCD for years. They’ve always been easy to work with while ahvainh great prices!

Jo
Review №71

Very attentive staff, great prices and great service

De
Review №72

Very good people for gear and equipment repair....

do
Review №73

Love This Place been Shopping with them since they Opened good prices, good deals, good employees that will help you with what you need so I always go there for My Dj upgrade

Da
Review №74

Love This Place been Shopping with them since they Opened good prices, good deals, good employees that will help you with what you need so I always go there for My Dj upgrade

Do
Review №75

Had to change their name(previously audiolines) because their original name became so untrustworthy. They rely on bait and switch. They will quote you ridiculously low prices and then magically find ways to make it more expensive. They will tell you they can do everything and then lie until they get you to pay for things you dont want. Dont ever have anything repaired by them because they will repair it then rent it out for money. They also will return it to the manufacture as if it was defective from store and then get new one for free and charge you expensive repair fees even though they just mailed it to the manufacturer. They can barely keep up with the lies they tell you.

Ma
Review №76

Incredible Unserious staff! Incredible liars! Ridiculously bad people to do business with!I had a deal with Manny on buying a ddj sz case from gator, for which I paid full amount immediately. In the end Manny could not find that particular case for me and said he will refund money right away. It takes 3 to five business days to process the money back. It has been two weeks almost!!! Nothing received. Asked multiples times by calling this place for a receipt on the refund to be emailed. Nothing! Manny Garcia went in vacation. Now Luis Garcia is working on it. Same thing. Promising to call back? Forget about it! Damn bad place! STAY AWAY! GEAR SEEMS GOOD, PEOPLE NOT!!!OH YEAH! Be prepared to stay on hold good 20 mins sometimes.....

dg
Review №77

Ordered a Marathon case, MA-3UED...clearly shown on ordered. I received a DeeJay LED TBH3UED case. I lucked out in that the cases appear to be about the same, BUT ... its NOT okay to just switch items without 1st checking or sending a notice. Cant risk any future orders, cant trust what is ordered will be what is delivered.

Lo
Review №78

Terrible customer service, and waited 2 months for my package that never came. The company had the items in stock for weeks, but never shipped it to me. Horrible experience, and Ill never buy from them again.

Mi
Review №79

Very good prices and real good equipment

Ed
Review №80

Great prices! Manny always helps me with all the questions I have.

No
Review №81

Good service, quality products & costumer service.

DJ
Review №82

Great service and prices.

Ju
Review №83

I dont know why people are giving bad reviews. They took care of me and even helped me with a few questions I had.

RO
Review №84

Great service and prizes

Ch
Review №85

I dont want to write this review because I want to keep this company all to myself but theyve earned 5 stars...

Ar
Review №86

Highly unprofessional environment and conduct.

eu
Review №87

On 3/21 16 I issued a check for 2 items and received only one item and it turned out to be the wrong item...I was told from Manny to keep that item since it was wrong and I will not be billed for any of the items as a courtesy ...And now turns out that the check was cashed and I got the wrong item and short the other item...What would you do?

Ch
Review №88

Great supply of equipment at a Great price

Fe
Review №89

I have been waiting for a product for several weeks and it has not reached me.And also a reimbursement for a mixerCommunicated with them and always looking for a pretext if they do not solve my problem I will be forced to open a blunt against you.I do not recommend buying in the net store or online.

Ro
Review №90

An e sold something that does not work and then I did not want to change it. I do not recommend this store sell things that do not serve not vauan

Ge
Review №91

Number one and with excellent service att Hugo Tapia I do go

so
Review №92

Manny garcia i recommend it very attentive with customers and great prices anything you need just contact him 👍

DJ
Review №93

Hi, Im Dj Ivan app from Chicago and Im grateful to cearclubdirect Professional people who help you choose the best Dj Y Sonido team

lu
Review №94

High prices and no variety is better to buy online

Ub
Review №95

A good place to buy at the best price

Information
17 Photos
95 Comments
4 Rating
  • Address:5070 N Kimberly Ave, Chicago, IL 60630, United States
  • Site:http://gearclubdirect.com/
  • Phone:+1 855-556-8444
Categories
  • Audio visual equipment rental service
  • DJ supply store
  • Audio visual equipment supplier
  • Musical instrument rental service
  • Stereo repair service
  • Home audio store
Working hours
  • Monday:Closed
  • Tuesday:10am–7pm
  • Wednesday:10am–7pm
  • Thursday:10am–7pm
  • Friday:10am–7pm
  • Saturday:10am–7pm
  • Sunday:10am–3:30pm
Offerings
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Similar organizations