Sears cancelled 2 previous appointments with little notice after providing tech will be there soon messages. Offshore Customer service was no help. 3rd appointment, tech was great and fixed my problem.

Master Protection Plan: DONT BUY IT! Go to a local store, I had to talk to Mexico, then Philippines, then India, but all the phone numbers go to a global network. You cannot register a complaint. Repair appt set on 7-20 for 8-5, three emails confirming arrival time 12-4PM, then at 4:32 an email comes to say we have been rescheduled to August 20th, 15 more days, not 15 more minutes, no explanation, no recourse. Sears is going down, but I fear it may not be quick enough. DO NOT BUY THEIR PROTECTION PLAN! KEEP IT LOCAL.

Set up a service call for my sons home for whom I live with, for no how water coming into washer and to just check to make sure dryer vent was connected because there was a lot of lint around it and thought it may have come loose? Service call was set up for two weeks out.At time of appt., my son also purchased their home appliance warranty which included maintenance on appliances. Tuesday, day of appt. and after waiting all afternoon and getting a text that tech was on the way, arriving at 1:30, the appt. is suddenly cancelled for two weeks out.Spent an enormous amount of time trying to get through on phone and never reached a human voice. Finally rescheduled online and got a next morning appt. Tech shows up on time but is only there for dryer? He calls dispatcher to see what happened and she promises someone will call me back asap to straighten that out.Never got a call after waiting hours. Finally start making calls, failing again to reach anyone. Then late in afternoon, get an email someone is coming next day between 12-4:00. About 3:00, get an email that they will be here at 6:30. About 5:30, get another email saying it has been rescheduled for Sept. 14th. Another 2 weeks away.Finally the next day, day 3 of dealing with this insanity, I reach a human who informs me the two issues were separate and needed two techs? I was furious, no one told me when originally scheduled it would be two appts.? And why? It takes two seconds to see if vent hose is loose?That service rep promised my complaints would be escalated and I would get a call. Told her I needed a call by 9 pm the next day which was Friday and day 4 of dealing with crazy, or else we were going somewhere else.No call ever came...Also, when tech used a shop vac on inside of vent and then handed me a bill for $50, he also left lint everywhere on back of dryer and hose which went flying everywhere when I used it the next time.Also spent enormous amount of time finding right department to dispute the charge since it would have taken the tech two seconds when there for washer, to check the connection. Got no satisfaction with that rep and finally asked for a supervisor, who then informed me the charge was correct despite all my objections. His final action for me, HE ACTUALLY HUNG UP ON ME.Seems their reps must all read from scripts and cant handle anything outside of box? This is all just to inept, to incomprehensible.Easily found a local company that could come out this Monday. When I explained to them what had happened with Sears, was told that was typical for them. Wow! Really? Good to know.Never, ever will we ever use them for service calls again and need to cancel the home appliance warranty, I guess. The problem with that is it will most likely take days on the phone to accomplish. There is a cancellation charge, which we are not going to pay Im not up to dealing with these robotic customer service reps after the hell they have put me through this week.Im 64 and grew up with knowing Sears as a solid, reputable company... well, since they filed for bankruptcy and sold out to some other company, that obviously is not the case any longer. What a disappointing shame.

HORRIBLE SERVICE. DO NOT USE. YOU WILL REGRET IT

Repairman showed up without having the part necessary to fix my Kenmore Elite dryer. The part was ordered and an appointment was made to install the part three weeks later. No part arrived, so the appointment was canceled. After waiting another two to three weeks for the part to arrive, I finally cancelled the service order altogether. That same day I called another repair service, which had the part on one of its trucks and they installed it the next day.In my humble opinion, this is one screwed up organization. Grossly inept and incompetent. My advice would be to go with a much smaller organization whose employees actually care about satisfying their customers needs. Bigger is not necessarily better.

The scheduler was able to set up preventive maintenance for four appliances in the same time slot on a day convenient for me. Two repairmen arrived within a minute of each other, were professional and followed current protocols for coronavirus safety, completed the work in a timely manner, and gave me feedback on the condition of the appliances. My best experience yet with Sears Home Services. Only negative was getting four separate emails for each step of the process; thankfully only one text and one call to alert me that the repair person was on the way.

I never worry about who will be coming to fix my appliances with Sears Repairs! The men are always very professional, pleasant, and they dont seem to mind my dog sniffing them. They really know the product they are working on and they actually fix them! I never hesitate to call them when something doesnt work! Thank you!

It is the correct part. Arrived a day later than expected. Could have driven there and back quicker.

Rick was very polite, knowledgeable and helpful. We appreciated the updates as to when repairman would be here. Did not appreciate that we had to wait over 2 weeks for the repair.

Wwe had an appointment between 12 - 4pm. At 3:30 pm, I called to ask when the technician was coming. They said hed be here within 20 mins. By 4:30, still a no show. I called Sears again and they said the technician was coming. I told them not to bother. After making us wait all afternoon, no one called to let me know the technician was going to late or give us status. Very unprofessional and definitely not worth the very long wait.

He showed up about 25 minutes after the time frame he was supposed to be there. He called 10 minutes before the given time frame ran out. He did install the new drain hose for my washer.

The repair itself and Roger, the repair man, were great. My problem was the absolute CLUSTER of Sears offshore customer service. To make a long story short, I got more texts from Sears than I do from my wife. Your service is scheduled... Then, after arranging to work from home, I get a text at 12:34, 26 minutes before the arrival window opens, saying your service has been cancelled. No call, no explanation. So I called and had a difficult time understanding the person but got it reset for Monday morning. Having the extended warranty, I asked if that included cleaning/routine service. It does, they said, but would require a different tech the same day, but in a different arrival window. So, repair guy from 9-1; maintenance guy 12-4. I called at 1:15 having not heard from anyone and, again struggling to understand, learned that my appointment window was now 1:30 to 2:30 (which I would not have known had I not called). Roger arrived, was very good, and I explained to him about the different techs/different windows. He said thats dumb. I got both assignments. I would insert a blank-face smiley here if I had one. Finally, as an aside, when I clicked the link in the text, it said Cleaning and maintenance available. Ask your tech AT THE TIME OF THE SERVICE CALL. Again...for the most part I love the washer and dryer, and Roger was great. Sears service was the source of all my frustration.

Came in went straight to work, courteous excellent service lawn tractor ready for work.

Our annual maintenance was performed accurately, professionally and efficiently.

The single star is based upon almost everyone we talked to and Service Technicians (WHEN THEY SHOW UP) being polite. The rest of our experience would be as negative as possible. ( up to 2 hour phone calls to schedule a service, 7 to 10 day wait for service appointment, NO ONE showing up or calling when appointment missed, must reschedule service with another 7 plus day delay when appointment missed by SEARS, parts order lost or not placed and long time locating record of previous scheduled service. NOW INTO 5 WEEKS WITHOUT A REFRIGRATOR. When Service Technician finally arrived - found the compressor was bad. He ordered compressor (to be delivered to house) and scheduled installation service - received SEARS e-mail confirmation. When compressor not delivered, went on chat and found parts were not order and service appointment cancelled. Sears did find a compressor on truck and rescheduled service. New compressor installed - blowing cool air. Technician left. Within an hour only had hot air. Have rescheduled service again with the 7 plus day delay.

NEVER EVER USE THIS COMPANY!!!! Sell any appliance that you bought from Sears. It literally took 6 WEEKS to repair our Kenmore refrigerator. The call took over two weeks to schedule. And the person never showed up. And instead of putting us next on the list we had to wait another 2 WEEKS! And then we had to wait another 2 weeks for them to order a part and schedule us to repair it.This is very normal for Sears Home Services. We had another repair company come out and they said it will take forever to get home.When I called the 800 number to discuss they could have cared less. Gave me no options and never apologized for the delay. And they didnt care the guy never showed up. I asked for a supervisor and they had the same attitude. And I called them 3 times. All the same response.

After the 3rd - 4th attempt at fixing my fridge, it finally works. was without operating appliance for 4 weeks+! Dont try to call customer service... its a nightmare. Dont trust that the repair person coming to home will actually order the part. Dont trust customer service when they say part is back ordered... its not. Call LG directly

The tech was very nice and answered any questions that I had when he was here . He ask if I need to renew the warranty on the rider while he was here to. Which I thought was nice of him to offer, but I told him Ill wait a little while before renewing it.

The tech was early, had all the parts, was clean and very Covid friendly.Thank you!

After 2 cancellations on Sears part, and 3 different attempts, my washer is finally repaired and working great. The first repairman came out, inspected the washer, ordered parts, then came back and looking at the parts saidI think they sent the wrong parts. He gave me the impression that he didnt really know what he was doing and he actually damaged the washer by prying the lid off with a rounded screwdriver, which chipped the paint and dented the lid. The last repairman was awesome. He was very personable, very professional, and very helpful. He got the job done. thank you Donald for your knowledge and experience!!

My service tech was punctual but did not solve the problem of my clothes coming out of the washer wet and soapy. His notes on the call said that he didnt have time to re-calibrate the settings. That evening I spent 30 minutes on the phone getting the re-calibration done remotely by a nice man in Arizona named Jesus. The washer is working fine now, but the service call was a waste of time.

Great service person called was on time. Advised what was the problem and cost too make the repair. Service made the repairs in timely manner. I paid with Sears card, and everything is good

Simply excellent! All the standard items were professionally taken care of. But many exceptional issues came up that had to do with equipment operational efficiency. Some that I had not even detected or considered normal operations. Those were taken care and I kid you not, the lawnmowers, both the riding and the push, seem like new.I used to have an another company maintain my mowers. I had to pay for pick up and delivery and the actual services were below par and cost about 3 times what I paid Sears.I am very pleased with the Sears maintenance and repair services. I have been using Sears Home Services for over 7 years.

Service tech was right on time and performed the needed work quickly. He showed me what was wrong (even had photos). Cleaned up and was back out in no time flat. No muss, no fuss...Great service. I would recommend to anyone.

Things are working well now. However it took 4 visits from 3 different techs...all great guys...over the course of nearly 2 months. And each tech had a different diagnosis that required more parts. Just seems very insufficient and could have been handled in less time.

The service was good. Technician was nice and friendly. He fixed the riding mower quickly and after one use it works fine. It was more difficult getting a first appointment in the morning that it should be, but it did happen (technician arriving about 9am).This rider my 3rd with Sears is not near the quality of my previous mowers. I will look closely at other options before I buy another.ThanksMick McIntyre

Andy is a respectful, super repairman. However, since this is the 4th plastic transmission he has had to put in our 1 1/2 year old Craftsman lawn tractor, along with replacing the carburetor and the ignition switch, we feel this Craftsman lawn tractor is a lemon. Our family would have been much happier with a new replacement mower, but Sears says, No can do! My 77 year old husband has spent hours on the phone, being passed around, so he can tell the sad story of our lemon Craftsman lawn tractor to caring folks at Sears Solutions and up and down the Sears pipeline. Watch out for lawn tractors with plastic transmissions!Sincerely yours,Jerri Wright

It took 4 visits to fix what was really a simple problem - one of the rails on the bottom freezer drawer needed to be replaced. All of the technicians were very nice, but the first technician ordered the wrong part, then the second technician, who happened to be the technical trainer, ordered another wrong part. Then a third wrong part was delivered. It was blamed on the computer system messing up. The last attempt was successful and I gave that technician high marks for his skills and his great personality. This process took a couple of months since the Kenmore refrigerator is actually made by LG and the parts had to come from Korea.

Not only was the Serviceman nice, he also serviced my dryer to. My dryer had not been serviced since I bought it almost 2 years ago. The serviceman suggested looking at my dryer also even though I was having my washer serviced. He was nice and personable too.

Andy came right on time and completed the repairs to my garden tractor in just a little over 15 minutes. Great service from him.However, in the past for service calls on our appliances the service rep didnt show up twice and calls to the Sears service center were of no help. They could have cared less about our service call and admitted they were overworked because Sears had taken on additional clients to service (non-Sears) stores and equipment. A letter to the president of Sears Holding in Hoffman Estates, IL wasnt even answered or even addressed by the company!

The service man who came (the same man each time) is very knowledgeable about the product, fast and courteous. We are very pleased with the service. THANKS!The problems we have had have stemmed from the fact the companies who built the product use cheap plastic parts which break constantly!

Refrigerator service on my GE trying to get someone to actual show up was one of the worst. I had to make 5 appointment before my refrigerator was actual got repaired. The first appointment the service personnel came out, ordered parts, and rescheduled another appointment. I received 1 box of parts, and thought that was it. The appointment date arrived and no call no show from Sears. So i called, and was informed I did not receive all parts, so appointment was cancelled, but Sears neglected to inform me of such. So another appointment was scheduled, again another no call no show. This time Sears stated they did not have an appointment scheduled for me. So again, another appointment was schedule, and this time I received a call from the service personnel stating he need to reschedule appointment, because he has ran out of time and will not have enough time for my repair, and for me to call Sears to reschedule for a morning appointment because my refrigerator is a 3 hour job. So I schedule another appointment, this time a charm. Finally, refrigerator got repaired in about 1 1/2 hours. This has become very costly. The Holding Department only apologize, and offered me $50. Thats what my time was worth wasting each one of these days.

The technician was prompt, competent, helpful and friendly. Very nice experience all around.

After several appointment attempts to fix our washer, we were finally treated with a good repair appointment. 30 days went by from initial contact to resolution of the issue. We were promised a fifty dollar gift card from Sears which we have yet to receive. Getting a three year service agreement was not likely to be a good choice. Customer service is somewhere offshore where one can barely understand what is being said. It is very challenging to function without the washer for 30 days. Sears was not very responsive to our needs. They still owe us for their poor service on this. Big mistake signing for three years. Very disappointing.

The policy of mailing repair parts to ones home after troubleshooting with a person via phone for the service person to use upon arrival does not seem efficient. Not all parts were mailed to us the first time therefore the service person was unable to complete the repair. We waited three plus weeks for our repair to be complete. If the service people had an inventory of parts repairs could be made much quicker.

First technician seemed more interested to get to next appointment than fixing my mower. The second Technician fixed the problem in less that 30 minutes.I was under the impresion that any labor time would be deducted from the diagnostic charge. I was carged for both.

Excellent work to diagnose and fix the problem and keep my costs minimal. I dont like the 4 hour window one gets for the appointment, but I understand the reason for it. I do like being notified when the technician is on the way. For the diagnosis visit, I got that call. For the repair (second, separate visit), I did not get that call.However, the outcome was good. so overall satisfaction.

The new repair work has been rescheduled for Nov 14th because the repair work was not restored to original quality.. It still will not preform on small inclines only on flat surfaces... I have mowed my lawn for years with this type of mower without problems but it still will stall on small grades..

Service my riding lawn mower under an extended warranty .

Excellent experience. The repair man was efficient and effective. Dryer and washer are in good shape. He was friendly and explained what he found (nothing).

The technician was a few minutes early, which was great. He wasted no time diagnosing my problems. The technician had read the comments I submitted when I requested service and went right to work. Explanations were given--in terms I could understand--for everything he did. Ive had other technicians work on late-model refrigerators in the recent past, but no one was as fast, friendly, and competent as your technician. I will not hesitate to call any time I need appliance service.

The washer/dryer technician was cautious and professional. Although, he did not seem that he was familiar with our Kenmore Elite front loader machines (bought 2013). He did not know answers to our questions of switching the dryer vent from back to left. He did not look like he would/could switch the dryer door to open from the other side. We might have to call Sears Home Services to send another technician and make sure the new person knows specifically ahead of time to prepare to solve our problems. On the other note, the week before we had a refrigerator technician. Weve used the Master Protection Plans services a few times since we owned the machines, so we know the quality and standards. This refrigerator person was opposite to useful. He was loud and full of himself. All he did was denying the annual maintenance specifically cleaning the bottom and back of the machine. He was there to make sure he did minimum and once the job was done he did not make a mistake. To us, he did nothing useful. He asked for a glass to dispense water and ice. Stuck and brush under the fridge and said it was fine. Announced in his loud demeanor that he had 16 years of experience over and over again. It was a waste of time for us. He did not ask for a survey that would usually be done on a technician laptop at the end. He spent a lot of time with his laptop, and I suspected that he did the survey himself.

Check my washer and dryer. Gave me several suggestion to help me keep my appliances in great condition. He was prompt and very nice!

I made an appointment for someone to come and look at the Garage door openers, because the remote were not working. I mad that through chatting. I was happy to get the appointment within a relatively short wait.When the repairman came he had no idea about my issue, although I explained it when I tried to get the issue resolved through online chat.The problem was that the remote controls didnt work when the -recently installed- outdoor lights turned on.The repairman didnt have a solution and couldnt think of any way to get answers.Later, someone else came in, and finally contacted Craftsman, and got an answer from them, installed new pads, and the problem solved.I am disappointed that the repairman -sent by Sears- didnt contact Craftsman to get that answer. and save me a week of disappointment.Thanks for asking for my opion.

Jeff. Was one of the best techs we have used. He did a great job. He should be commended.

This was the second call for service for the same problem, in a little over 8 months. I was pleased when then repairman came out (on this particular call) the same day. He replaced the fuse again. Yesterday ... SAME problem! This time, Im told no service for a week! I have wet laundry to contend with and very unhappy. In fact, my husband asked to speak to the supervisor of the representative he was speaking with. She sent an appointment confirmation to my phone even while he was telling her that date would not work and he needed her supervisor. We have purchased Kenmore appliances for YEARS, even buying appliances for our boys and their wives. This, however has ended that. Businesses will not survive without good customer service. Sears in trouble these days. I see why! VERY disappointed!

Frank did a fine job repairing our cooktop and was very friendly. Job was done quickly and right the first time! Thanks Frank.

The repair on a lawnmower took 2 weeks to schedule a date after waiting a week to order the part...technician was nice, but charged $214 for 20 minutes work & was not given a receipt or copy of orders

A repairman was scheduled last Friday to put a part in between 12-4! We received a phone call after 4 saying it would have to be rescheduled to Wednesday between 7-11! Guess what no repairman again! They are now saying there was a glitche in their system! Now they are suppose to come tomorrow afternoon! I am so glad that we did not get our new dishwasher from Sears! This is absolutely ridiculous to have this kind of service!

He was great! I cant remember his name. Being without a washer is just terrible. And it wasnt the washer. We had a short outage and the breaker needed to be reset. He figured it out in 5 minutes. :)

The personnel have always been polite, efficient and professional. Today was no exception.

The service was very professional and quick. The tech knew his job and completed the job. Very happy with the outcome

TECH ANDY WAS ON TIME AND DID A GREAT JOB GETTING MY MOWER GOING AGAIN. WILL ASK FOR HIM ANYTIME I NEED REPAIRS TO MOWER.

Service was very good. The tech arrived when expected. He was very courteous. The service was performed in a timely fashion.

The service was excellent but the window of time was always way off. You expect when the appointment is set for 7-11, that will be your timeframe. Well no, the Technician calls in the morning and tells you where you are in the schedule. It never ends up to be within the expected time frame, so you wait.

Repairing my craftsman riding lawn tractor under extended repair warranty. Repairman determined the problem was the mower deck itself was worn at the spindel/mandrel mounting points causing the blades to intermittently strike each other. Entire deck was replaced under warranty. Repairman very knowledgeable and polite. Notified when he was enroute. Speedy repair and shipment of entire mower deck. Very pleased. Glad I renewed on my 8 year old mower.

Charged $300.00 for labor for less than 1 hours work, its ridiculous, Ill never use this service again!!!

Serviceman was friendly and informative.

My refrigerator freezer failed on Wednesday, a service person could not come until Friday. He did NOT fix the problem. I called for service again and was told I would have to wait for 10 days. I have an expensive Sears Proetection Agreement, but that does not seem to matter.I asked to talk to a supervisor, and was told that I would have to wait to be called back later. I have still not heard back.

I am very satisfied with the service I received. The technician was very polite and was able to do the repair that day.

Rest in peace Chesterfield Sears. Gone but not forgotten.

Very professional and friendly. Repaired quickly and correctly! Highly recommend.

My garage door would not close in cold weather on an intermittent basis--very annoying. The serviceman swapped the sensors and readjusted the beam--and wa la--it worked beautifully during our most recent cold snap!n Good job, Sears.

Serviceman arrived on time and was able to complete the repairs. Usually there is a delay while parts are ordered and the grass gets higher and higher.This time the necessary parts were on the truck.Yeah.

Great job by Eric the service man, he was a complete professional Eric explained every thing he was going to do. Eric was very friendly and finished everything in a timely fashionThank YouVince Sansone

Waited 4.5 hours and they called to NO SHOW me, offered me an appointment 4 days later.Call center in India, should have known better.DO NOT USE THESE JERKS

My experience was excellent as the technician was very professional and knowledgeable while being efficient and on time. Very good 😊

A service was performed on a micro wave, however Im very, very disappointed by the request id actually made. My fridge was also, due for maintenance check-up and the technician was NOT able to do that b/c he was not qualified, I would need another person for that. But I had been told that I couldnt schedule someone else more than two weeks out, which was the amount of MY time away from home. Then, when I scheduled my appointment for 2 weeks later, and had two phone (recorded) confirmations of the precise 4 hour window, the day before, another call after 4PM, came to have ME call to re-schedule??????Your service calls in Manilla or India or wherever are worthless. Sorry, but one star is not low enough. Get someone to call me back about your less than poor service!

In the repair of my ice maker, the two repair were fine,explaining things and fixing it. The 1st repair came, reviewed the repair and ordered part on 4/26. He also scheduled a follow up visit, after the parts arrive on 5/8. No one showed up. called to see what the problem was, and I was told that I was not put in the schedule for that. I talked to maybe or 4 people on the phone, who were sympathetic, and kept trying to reschedule the next day,but I was going on my vacation for 10 days. Incidentially, I had cancel a long standing dental appointment o 5/8, as it conflicted with the parts installation. I asked asked that I wanted to schedule for 5/19, and I was told several time they couldnt do that because it was over 2 weeks--they suggested that I call the next day, when I was on the road. Although the front line people were helpful, as I asked to speak to managers, who were useless and seemed almost bothered by my complaints. Angry, I gave up. I keep getting e-mail with different days that some rescheduled the appointment-- it made no sense. Later that afternoon called again and got scheduled for 5/19--go figure. I was a miserable experience. I gave your review 2 stars for the initial people I talked to on the phone and the repair who were fine, odtherwise, it was pathetic.

Ive been a Sears protection plan customer for over 25 years. Lately, Ive been underwhelmed with the customer service and follow-through with my appointments. Its just not as easy to make an appointment and the quality of those serving the products seems to have also decreased. The technician that came to service my wash machine removed the cover from my electrical outlet and didnt replace it - Im still not clear why he removed it in the first place. He was also not very courteous.

On time, good explanation of repair, what needed to be done, it was speedy and complete.Also did check of systems to be sure unit was operating correctly.

POOR, over charged, said added a part on bill when did not. Also the problem was an internal hose came loose (something that was not due to user error, but from the factory) and we were still charged over $160 on a 6 month old machine.

Repairman arrived as scheduled, explained what he is going to do, made suggestions and made repairs.

Never showed up how can i rate your service,as of now your rating is ZERO SEARSYOUR MY ZERO.

The overall service was excellent. I will call them again if I need service.

Philip was excellent. Although it took 3 trips to fix the washer (The part that came the first time was incorrect), the servicemen were courteous, professional and knowledgeable.

Arrived promptly, got the job down quickly and no charge with warranty.

I had Sears come out to repair my refrigerator. The repair man was exceptionally knowledgeable. He fixed the problem and explained why there was a problem. Great job.

The technician was very helpful, friendly and pointed out things we needed to know.

The technician who was doing a maintenance check on my stove didnt even discover that the inside ring on the large/small burner was not working at all. Makes me wonder what he checked.

We had a very difficult time getting an appointment by phone ended up having to go online and then it took another month for the repair. The repair man was very nice.

Very pleased with the courteousness and knowledge of the technician who repaired our LG dryer!

The repair was very polite and knew how to fix the washing machine right away.

The tech was very knowledgeable and I cant be happier with the refrigerator working as good as new again.

Sears Guys Showed up for Cleaning my Kenmore Dryer Lint etc and check on my Kenmore Washer. When it came to money he charged me $42 for Dryer and Overcharged me. Sears promised me $79, he charged me $86. A total $130. I had a 20% off coupon from Sears Service which he did not accept.In the afternoon we had an appointment for Granite counter tops.The lady did a excellent job of explaining. The rate that she quoted for 36Sq ft total was $6700.Which is 3times expensive than the market rate.Sudhanshu Mathur

Our guy did a fantastic job. Super nice.

It was great, the technician was amazing went above and beyond! Thank you

Very pleased with the professional service, The service man was prompt, friendly, efficient, knowledgable, and accommodating in every way.

Amazing response. Within two hours of requesting service online, my washer repair was completed and the repairman out the door!

1. E$XPENSIVE!2. Service Technician Frank Herron is a tremendous asset to Sears. He did everything right!

Excellent service. Dishwasher is back to new performance.

I like Sears Appliance Repair as a rule thats why I called them but in this case I was very disappointed in the service. Original call was that my front loading washer was making a horrible noise when in spin cycle the guy came out and did something that the noise didnt happen and said I didnt load it properly. I think he should opened it up to check if there was anything broken or loose, he didnt. Second time he told me the same BS about loading said i needed a wiring harness ordered it. Third time a different repair man came, wrong harness but he didnt need it as the original one was repair and said that the second visit the 1st repair man fixed a loose weight (didnt hear about that till this visit) by this time I needed a new mother board. FINALLY the original guy came out and replaced the motherboard and finally back in operation. This is more about the repairman that came than about Sears because I used them several times before and never had an issue.

When I called Sears home center on Dec. 18, a repairman was scheduled 4 days later, Dec. 22. I was called on Dec. 21 to confirm the 12-4 time frame. On Dec. 22, the repairman called at 3:00 pm after I had waited 4 days and all day the 22nd, stating he couldnt come till Dec. 29th. Sears was the first response to a computer search for appliance repair with a 20% discount. Such a lengthy delay along with a no show is not the company I remember. The call center seems to be in a foreign country. Those I spoke with were barely intelligible. Dont be taken in by the idea of familiarity.

Servicman was efficient and thoroughPhone contact with scheduling not as much

Quick, curtious and efficient. Very nice man.

Very courteous and answered all of my questions.Thanks,Kate

The tech was excellent, thoughtful, thorough, took care of the icemaker and other issues that he found. I could not be happier.

Very courteous and helpful repair person. Fixed the problem with our clothes dryer the first trip.

Our service technician called us in advance of our appointment and showed up right on time. He was very professional and competent.

My refridgerator was leaking. Although the repair man could see there was a problem, he could not find and therefore could not fix the problem. I still had to pay for the service call and still have a leaky refridgerator.