Personal Touch Services was the aspirin to the headache I had. My house was gutted after water damage had wrecked the majority if the downstairs. I have heard horror stories of contractors coming in and not completing the job on time or constantly asking for more money. Neither of those two things happened. I was provided a schedule of when things would be completed, and the they stuck to that schedule. The communication was outstanding throughout the process and I never felt like I did not know what was happening.They provide you with a website called Builder-trend and post pictures/updates to the project so that you can follow them in the event you are out of town for a few days. They also post the schedule to the website so that you do not have to throw everything onto your calendar. In short, they use a system that is a one stop shop for all of your questions. If you have questions, Rhett and his team never seemed inconvenience by them. They were always happy to answer any and all questions. Personal Touch Services is a great company with great employees. I cannot recommend them enough.

In the middle of the nightmare repair that just wont end. Terrible scheduling and terrible contractors. Disappointed this is who USAA led us to. Dont waste your time, unless you want to deal with them for 2+ months and babysit schedulers and contractors the entire time.

So on Feb. 27, 2021 our brand new townhouse we just purchased flooded from a repair done by prior house flippers. We have USAA homeowners insurance and they promised that Personal Touch Services were the #1 rated company to have for water mitigation, put-back restoration. I will say that in a matter of hours the water mitigation team was there and started work immediately and was very helpful. Shout out to those hard working people- our troubles arise now that it’s MAY 4th 2021 and we have been ready for them to start putting our house back together for a month now. Our insurance company has issued their check and we paid our deductible and these people have yet to actually show up and start working. They’ve told us different dates for weeks now. They also don’t call if they’re not coming, making it extremely hard to plan or work your schedule. They always say “oh no one called you?!”They need to get better communication skills and the app they have is never correct. Unfortunately, here we are 3 months with still no functional downstairs in our townhouse and 3 months we haven’t been able to get to any of our stuff. We were told this would be a 20 day project post- water mitigation and here we are. *update* the team finished and our house looked very well put together. Overall After a bit communication was fixed and things became more punctual.a few weeks later We recently found a new wet spot and we called Rhett and he came out next day to check up and on it and get us a quote all while being compassionate. They do well dealing with bad situations where people are already upset. I’m sure they’ll get our issue fixed in a timely manner as soon as they can.

Not worth the risk. Assigned to us in an insurance claim and I wish we asked for someone else. Very hit or miss with the contractors they send to your home. Our painter was great, everyone else was either bad or terrible. After several attempts to get people sent back to fix sloppy work and going weeks over timeline, we are just going to finish the rest ourselves. Their scheduling is also extremely unreliable and they do a poor job communicating and following up on assigned jobs. One example photo below.

Seen their work, was less than desirable. Get what you pay for.

Professional and do quality work. Rhett proved to be trustworthy. Would be happy to work with them again.

Personal Touch Services recently completed a restoration project on our house and we are thrilled with the results! Rhett Russell, the owner of the company, was extremely professional and courteous. We were informed of the process every step of the way. The workmen were also very professional, on time, and left everything clean when they were finished. We cant recommend Personal Touch Services highly enough!

Personal Touch Services did an outstanding job with remediation and home repair after water damage was detected within my home.My USAA home adjuster worked quickly to get Personal Touch on contract. Personal Touch Services provided an application to allow me to track all work, see photos and videos of the repairs, and a message system for any questions.Personal Touch Services did a great job of communicating. My emails were were replied to, almost immediately, even on the weekends. There were no problems getting direct phone calls to the lead foreman. I had no problem viewing the work site and seeing work progress.Their rip out and repair work was highly intrusive, needing to remove and replace central piping, cabinets, damaged hardwood floors, and the main support girder. It was readily apparent that Personal Touch Services has highly experienced employees and skilled craftsman to perform a variety of work. The team was able to jack up the house and replace the main girder, chemically treat all affected areas, tile match, and install a new hard wood floor that is flush and matches perfectly.I highly recommend Personal Touch Services for any home repair needs.

The personal touch service team was AWESOME!! Quick, communicated very well & the job looks phenomenal!!!! They worked very well with my USAA claim adjuster & kept me in the loop of everything happening & who was doing what job in my home... very trust worthy to let them get the job done while I had to be at work!! Highly Recommended!!

Just superb service, quality, and value.We had a longstanding, serious water leak problem and had tried multiple other contractors over the space of years to get it fixed. Rhett and his team figured out the problem and it is finally fixed.The people at Personal Touch were professional, considerate of our schedule, and timely. You will know when they are showing up and they will adjust as necessary. They also leave the place immaculate when they are done.A final note. You will receive an honest estimate and will get honest costs. Our cost was over $5,000 less than the initial estimate. Another contractor might have stayed with the initial estimate and we would not have known enough to challenge. The peace of mind knowing that you will pay what is right is critical.I cant recommend these folks enough. The best contractor experience I have had in 30+ years of homeownership.Dave Undeland

Really appreciated the considerate staff and quick response from the office. Contractors were on time and very efficient. Owners were very responsive and supportive! Will definitely use them again.

Mr. Rhett Russell and his team at Personal Touch Restoration Services were recommended by USAA to repair the water damage to our home. Mr. Russell was very easy to get ahold of and responsive with every call or any questions we had. They did a wonderful job of restoration on our home. Our home was finished before the expected timeline. Mr. Russell remains easy to contact for questions after our account was closed. We are very happy with the service we received from the team at Personal Touch Services and highly recommend them.

Personal Touch Services is a great local company with owners who care about their customers and their community. They do quality work and stand behind it. Would highly recommend.

Very nice company

Personal Touch Service was recommended by USAA to dry out and repair a collapsed 8x8’ section of ceiling due to a leaking AC in the attic. Nick was my project manager, he communicated well and kept tight timelines throughout the process. The gentlemen that did the work arrived when Nick said they would, they had the correct material, barricaded the living room front the rest of the house (to mitigate the migration of dust) and cleaned up when they were done. Everyone of the craftsman that worked in my home were polite and courteous. One minor error was made, I told Nick and the gentleman fixed it the following day. This was a large project over several days. It started on time everyday and they were finished 2 days ahead of schedule.I’m skilled at several trades and I do all the remodeling and home maintenance at two separate properties. This mostly because I don’t trust people to take care of my things like I do. The only reason why they even worked on my house is because the insurance was paying for it. I was nothing but impressed across the board with their work and I trust them enough to use them again.

Great local company. Very friendly and go out of their way to make sure you get everything you need when bad luck strikes your home. My kitchen and utility room flooded ruining my floor and what I thought was only one cabinet. The guys at Personal Touch went the extra mile to check my other cabinets and found that it was more than one that was damaged. They removed them and had them rebuilt in no time, and to look at them you would never know which ones they were!

Great company that cares about their clients and guarantees customer satisfaction. Highly recommend.

My insurance company recommended this contractor and we couldn’t be happier. Local company with owners that care about doing a good job.

The worst! Will rip you off dont do it!

RIP OFF!!! BEWARE!!!