I called an spoke with a young lady named Leslie. We broke down towing a boat from Florida to Illinois. We had been up over 30 hours when I reached out to her for help. She is AMAZING! Took all my information, found me a truck in minutes and had everything set up and ready to go! I wish everyone had a staff of Leslies working for them! And I hope her Team appreciates her quality! I have rented from Enterprise many times, this was my first truck rental, and have met alot of nice folks. I also worked in the hospitality industry for over thirty years in the training department alot of those years and I know the level of customer service Leslie provides comes from within, not something trainable, but hopefully contagious 😊 she is an asset for sure! Turned my frown upside down! Thank you Leslie for helping us out and enjoying doing it!!!

I am still in the truck that I rented 2 months ago because of a company vehicle accident that I was involved in. Through every step of the evolution, Aeriel and Lauren have both been wonderful in getting things ironed out. I see some bad reviews on here, which are surprising to me; they have been a great benefit to me - super helpful and have shown initiative, taking care of potential issues before they occur. A+. I wont rent anywhere else, professionally or privately.

I reserved a truck last week for this coming Saturday, hired movers, arranged trucks, and took off work. Got an email from Leslie at Enterprise the day before saying that they didnt have a truck available even though I had a reservation... I call, she said sorry, spoke with her so called manager Eray (who is useless). Offered no solution, or any help for his lack of management skill as the manager of this establishment. He is rude and didnt seem to even care that this has put me in a situation to lose thousands of dollars. Probably because he is used to poor management of this fleet. Eray wouldnt even offer his last name or district manger information. Stay away from this place because you will be in a bind... they also charge for Sunday rental even if you dont need it Sunday and their explanation was so that they could have a day off. YOU ARE PAYING EXTRA DAYS SO THEY CAN HAVE A DAY OFF....

They have been wonderful to rent from. We rented trucks to haul our camper with.Very nice trucks.If only they had Fifth Wheel capable :)

Always treated great. My go to truck rental company.

Great trucks...But don’t like how each location is operating like independent businesses? I picked up a truck from one Enterprise Truck Rental location and returned it to a different Enterprise Truck Rental location...and got charged a “Penalty” from the first one since they no longer had it at their facility to be able to rent. I don’t know if that is corporate policy, but it’s not convenient for the customer! So much for their slogan “Enterprise...We Pick You Up”?

The people at this office are great to work with. However, Enterprise has experienced a reduction of stock of these vehicles, and getting a truck is problematic.

Always super friendly, sometimes they forget to call me back, but I understand because they’re so busy. Great rates. Every time I get in their car it’s like stepping into a brand new vehicle, they clean it so well!

Had a reservation for 9:00 AM, called and told them I would be a little late and I was told that was fine, they had my van waiting. When I arrived at 10:30, they didnt have a van for me. One guy told me that the can was getting serviced and they were late getting it back. Around 11:15, a van got returned. The guy I was dealing with went out to check it in. Another employee came up and when we started talking, she told me that the can that I was scheduled to pick up have been returned by the previous renter yet. I finally got my van at around 11:30. What would have happened if I had made it at 9:00?? Why was I given two stories about why they didnt have a van ready for me? I rent from Enterprise about thirty times a year. This branch is not big on customer service.

I have been renting from this location for 4 years, and have never had any issues. They can get busy, but they always call me back promptly. Toby is very helpful, and the trucks are always clean low milage vehicles.

Well I have rented from enterprise before and each time I have to jump through hoops because of some kind of change on the day I am leaving so this last time made me decide to write a review I absolutely dred the service desk if you have the money in your account you have insurance binder and a bill due to the fact I had my bill payed a little over on my phone it did not match new. Balance I could not rent my truck so I had to rent from another company with double cost the business I am in I have had several vendors with the same issue terriable accountability to help client at the last minute. Even my phone company said they had never heard of such things and they were jumping threw hoops to help me to crazy and disappointed

Had no problems with the truck very happy!