The technician, Nick did an outstanding job cleaning my carpet. He explain the process and exactly the cost of service, so at the end I knew exactly what I was going to be paying; no hidden cost. The service that I received was very professional and Nick practice social distance which was a plus for me. He did an awesome job, very pleasant and courteous. I would use this company again. Thanks Nick!!!
I am pleased with the carper cleaning services I received today. Noah explained to me in detail what type of cleaning I needed for the 3 bedrooms I was needing cleaned and the difference between just a maintenance type of cleaning which I truly appreciated. He was professional, quick, nice and courteous and I will be utilizing this company again in the future
Nicholas Blalock was my technician, and he did a fabulous job! He had knowledge of products, and knew just what I needed for my cleaning. I will be requesting him for my future cleanings. I am very satisfied with my results. I do recommend safe dry for an awesome carpet cleaning experience.
BEWARE OF ESTIMATEWhen an $80 estimate ends up costing $180, youll feel like you were cheated. This was for a 6ft. single straight couch and 45 minutes work; the reasoning was that the roll arms were larger than they thought it would be- so maybe another $20 or so would fall into the reasonable category; but NOT a 125% increase! As this was July 4th weekend with sales we could have purchased a whole new couch for a bit more than that...The job that they did was fair, but certainly not outstanding for the cost. The tech was fine & pleasant enough. Oh, and expect to wait WAY longer than the hour or so they say it will take to dry- we are currently on hour 5**UPDATE**They asked us to email them with our issues & theyd reach out to us, and tomorrow it will be a week and have yet to hear from them... THIS IS WHAT THEY CONSIDER GOOD SERVICE & A SATISFACTION GUARANTEE? I STRONGLY suggest that if you are looking for a company to do cleaning work, then avoid Safe-Dry at all costs- youll be much better off
Noah was extremely professional. He listened to my needs and worked with me on a great price. He did a fantastic job, my home feels so much better now!
I reached out to several companies across Chattanooga and Safe-Dry checked all the boxes. We didn’t want to go with anything with a lot of chemicals and also wanted an option for allergenic services. Eddie came out this morning and was the definition of customer service and work ethic. Safe-Dry will prosper under his care. The service was great and my carpets are brand new again. I’m really satisfied with the job and would recommend Eddie and Safe-Dry to anyone searching for quality cleaning at a reasonable price! A+
I hate to write a negative review but I wish Id read reviews like this one before I committed to them. I called mistakenly thinking they were the company someone referred to me, but they had availability, seemed to have good reviews, and since I have a dog and kids the idea of essentially no dry time was a perk. Unfortunately, I really feel like its a shady operation - the advertised price online and the initial quote I received over the phone was vastly different than the shockingly over $1,000 quote I received in person. I understand I had some pet odors but my goodness, seriously?? I took some rooms off of the list and decided to go with the sectional (which wasnt necessarily dirty other than being a little musty from moving and some spots from my kids), 2 hallways, and a living room. That was still almost $800 including a 10% discount.Now, Noah was nice, he was training someone and did an additional room to let him practice, they made a stain on the carpet LESS visible, BUT its been cleaned twice now (because I told them I wasnt completely satisfied with the results and they wouldnt entertain a partial refund, only cleaning again) and the dog urine smell is still in the hallway and my couch looks and smells the same, if not worse. He even told me there were some spots they couldnt get out because it was permanent marker but I know it was a crayon. Ive since gotten it out myself after using some oxy spray and a microfiber cloth...The point is - you cannot charge such a ridiculous amount for a subpar service that delivers a very small percentage of its claims. The carpet is a little on the long side but both the carpet and sectional took HOURS and HOURS to dry and never smelled or looked like I spent a fortune to have it professionally cleaned.Lets consider this: I couldve bought a new carpet cleaner for each room and done it myself. I couldve bought a new couch for the same price of the service. I couldve had the floors re carpeted for the same price as the service. Its just incredibly frustrating when I think of it that way.These photos were AFTER it was cleaned and it actually looked worse than before!? Its like the dirt pooled in areas or something. Im considering this a very expensive lesson learned, and I hope others will learn from my experience.
If possible Id rate this place with no stars. It has been one of the longest and worst experiences of my life. About 3 weeks ago I hired the company to take my large area rug. Since I was leaving the area to move temporarily, Id ask them to deliver the rug to my storage locker. They said they done it all the time so sure. The night before the rug was supposed to be returned, I paid for a hotel room and stayed overnight to make sure they had access to the storage locker. I got a notification the day before saying it would be delivered at 9:30 the next day. After not hearing from them the next day, I called the number provided. They said it would be a slight delay. I waited two hours. Even though I had a 3 hour long drive, I waited. I kept calling. No one had a clue as to what happened with my rug. All I got was delayed. I sent a email expressing my dissatisfaction and frustration and the response I got was that it was delivered to the locker. A friend of mine went to close the locker and see if it was in there. She took pictures and it was not in the storage locker. Again I called customer service, asking what is going on. It was only this past week that they told me my technician got COVID and couldnt do my rug. I know we are in a pandemic. The tech getting COVID isnt an issue. The fact that I had to call and reach out instead of them reaching out to me is the issue. The manager avoids calling me even after I asked the representative to have him call me twice. This company is the worst and completely unprofessional.Update 8/26: still no rug
Worst experience ever. On Wednesday I had an 8am appt. No show. No call. My calls to the office were not followed through. Finally got ahold of someone in the office and rescheduled for an 8am appt. on Friday. Again, No show. No call. Got a text from the technician saying he would be there at 9:09. 9:30am no show. No call. Office laughingly apologized for their SNAFU (receptionists word.) I got angry because not only had I moved all the items onto my patio for 3 nights that were on the carpets, I had also taken off 2 mornings from work to get this done, receptionist said that she had taken me off their calendar. This was a crazy experience, I have never experienced something as unprofessional and rude as this.
Eddie, the technician, arrived early, and cleaned the carpet super quickly. The terrible pet stain, made worse by the roomba was completely gone. He also cheerful and positive, professional demeanor and brightened my day as much with his attitude as the great service.
Noah was great! He cleaned our carpets and did a fantastic job! 10/10 would recommend.
Weslie, thank you for going above and beyond for our family. You made sure our carpet was thoroughly cleaned and looked great. You were kind and professional, and took care of our carpet way better than we ever imagined it could be. If you are looking to be well taken care of, I encourage you to use Safe-Dry and ask for Weslie. Hes the best of the best! Thanks again so much!
Scheduled an appointment online for next day. Called to confirm in the morning, was told everything was good to go. Thirty minutes after the scheduled time, I called to ask why the service guy was late. Receptionist put me on hold for 10 minutes just to tell me there was a scheduling error and that nobody would be coming to clean my couch today. Terrible service.
I would like to say that Jake with Safe Dry did an amazing job with cleaning and deodorizing my carpet. He was very professional & courteous. He removed stains that I was unable too. I would highly recommend services from this technician because he is very professional & highly recommendable. Thank You Jake for the great service.
Noah Hendricks did my service today and it was great. He was very efficient and thorough! Great Job!!!
Noah came to inspect my house and performed carpet cleaning! He was very professional and helped me get a good deal! Will request their services again
It was about 500 after everything was done very unprofessional was late, didnt have every thing,left to come back when he worked on my couch he didtroyed it, its was soaked for over 24 hours and he said that was impossible didnt clean anything. I went and got a 77 dollar carpet cleaner. DO NOT GET RIPPED OF. It took me 2 passes to get it cleaned it was do dirty not even 2 days after. Ive been trying and get ahold of someone and nope. No answer. Please dont ever use this company
Noah did a great job, he was on time and professional—he called prior to arrival. He was courteous and quick. He was friendly and kind to our dog. The couch was older and needed some TLC but it looks great! Highly recommend the service provided.
Noah was very professional and my floor looks brand new! I’m very happy with the service and will definitely use Safe-Dry again.
Noah did an awesome job and I would highly recommend Safe-Dry. I like the the hypoallergenic products fast dry time and deodorizer that repels pets from coming back to the same spots!
Noah was did a wonderful job. Would definitely use safe dry again.
Noah did an excellent job! Definitely recommended this company. ask for Noah
I was told $50 to $60 over the phone. When the representative for the company arrived he said something like $120 and then he went down to $88 for the 3 room special. I told him it was only the main traffic areas of the living room and the hallway. He measured and said it was just over 200 square feet, and proceeds to tell me that he’s giving me a deal at $88. I told him I wasn’t paying more than I was quoted over the phone. He goes and sits on his phone for a bit and then tells me he’s going to do it for $60. I said ok and he was in my house and punt in less than 10 minutes. This included him carrying everything in and back out of the house. These are my photos I took when he left. It looks exactly the same as it did before he cleaned it! Horrible job
Noah and Macon did a great job. I would recommend Safe Dry to my friends and family way to go young men thank you
Noah did a wonderful job on my carpets and it only took about an hour and the carpets feel great now!!!
We made an appointment for this service to show up to do a carpet cleaning at our house just before our Tennant moves in. At first they said they would arrive a few hours later than expected appointment time. So we agreed and when we showed up to meet them at our house they never showed AND STOPPED ANSWERING CALLS. Now we have to try to figure out how to get them cleaned after waiting all this time for them. We were so embarrassed to choose a company thats so unpleasant and unprofessional. Do not recommend this company at all.
The Safe Dry cleaner Noah was professional and explained all services before the cleaning. He was excellent and I have utilized Safe Dry in the past and will continue to let them service my home. Five Stars.
Noah was professional and did a fantastic job. He explained the process and pricing before starting the job and answered all of my questions. The results of the cleaning exceeded my expectations. I will use this company again in the future.
Noah did a great job he worked out the price with our budget and did an amazing job getting pet stains out it smells amazing! Noah is a very nice professional definitely ask for Noah
Kris was prompt and took his time to do a good job! We have dogs and babies and I am glad to have quality cleaning done!
Eddie did a great job, especially removing difficult pet stains in multiple rooms throughout the house. Very quick and efficient service.
Noah and Antonio did a great job cleaning my couch loveseat stairs and carpet! 5 stars
Hunter was prompt, communicative, professional, and accommodating. I have a relatively small home so moving things around required basically no living room space. Unfortunately, I had more stains in the 3 bedrooms than I hoped. Hunter effectively keeps the honor of Safe Dry, as he serves the customer first and helps customers to not break bank with first time discounting and anything he can do to assist. One stain wouldn’t come out, but that unfortunately was due to dried lotion I was not made aware of as a homeowner and landlord. Nevertheless, even though he wasn’t paid for this, he gave as much advice as possible to get it out if I could. They also put a guarantee behind their product and service, which I greatly appreciate. They tell you the price up front after looking at each room and I’ll definitely be using them over and over again in years to come. Thanks Hunter, and so sorry this is late. My service was actually done Tuesday.
I was so pleased with my carpet cleaning today. Jake was right on time. He listened to my concerns about the carpet and cared that I was satisfied with the results. I would highly recommend Safedry and be sure to ask for Jake.
Kris was very thorough. He answered all my questions. He was courteous and respectful of my home.
Weslie Shropshire was courteous, friendly and did a great job!!!
Jeff Spencer was the certified technician that came out to do my carpets in Ooltewah. Not only was I impressed of how friendly he was, but his professionalism exceeded my expectations. I know nothing about carpets and he was able to answer any questions I had and also to help me with future tips on carpet cleaning. I am very grateful to have someone come into my home and care about cleanliness as much as me since I do have a baby to think about. I will certainly recommend him for future services and I once again appreciate someone who cares about other people’s well being. Thank you Jeff, you’re terrific!!!!
Noah and Dan did a great job our carpets. Some of the carpet we were going to replace but it now looks almost new again! They were helpful and went above and beyond to do a great job.
Noah and Mac just cleaned our carpets and did a fantastic job. We have white carpet that has been in our home since 2007 and it looks like new. They removed almost all of the high traffic stains and it looks fantastic. Couldnt be happier with the service!
We booked an appointment online for 8:00 a.m. on a Saturday. We received a confirmation e-mail after booking and then a reminder text confirming our appointment the prior day. They say all over their website how they use exact appointment times and if they are even 15 minutes late they will let you know.... well by 8:30 we were trying to call the company with no responses and they were supposedly open for business that day. We called and left 2 voice messages and then texted the number that had texted us and they finally responded stating they would see us soon. It is now 9:00 a.m. and still no one and no call. We finally get ahold of someone at their office and they had no explanation for why they were late... they just said something along the lines of I guess it was a slow start this morning. The guy finally arrives around 9:30 and tells us he wasnt even put on the schedule until 9:00 so hes not sure why our appointment was at 8:00 and it must be a time confusion since the office is based in Alabama. We booked the $88 special for 3 rooms and of course that didnt apply to our house because we had more square footage and we wanted a deep clean not just a surface clean which it didnt state specifics on their website. The guy was really nice so that is why I am even giving 2 stars but our carpet never smelled fresh and it was and still is super crunchy. We were not satisfied with the services, unfortunately, empty promises.
Jake did an awesome job on our carpets!! We would highly recommend this service to others.
I got 4 rooms, hallway and my stairs cleaned on 9/12/2020. The employee was very professional and knowledgeable about what he was coming to do. He was very informative every step of the way.Would definitely recommend this company.
Noah did a great job! Thanks a bunch!
Alex Conn was knowledgeable, friendly and very professional in his entire process of getting my carpets cleaned. They look great!Chase, his co-worker, was also very professional,, and helpful.They both had a posture of getting the job done well.My 2 Oriental rugs also look terrific ! They took these to their shop to clean and returned the next week.They also cleaned the padded seats of my 6 dining room chairs and a couch and 2 other chairs.I am very thankful and appreciate the timely manner in which Lindsey was able to schedule the appointment.Good team work!
Noah and Mac are two fine gentlemen had friendly personal service. I like that they use hypoallergenic solutions and that they guarantee they work. I Highly recommend Noah and Mac!
Excellent work and great value. Wonderful employees. Highly recommend for cleaning old oriental rugs and carpets.
Noah and Eric arrived on time, we’re very thorough, kind, respectful, and professional. My sofa looked great afterward. Would definitely hire them again.
I chose Safe-Dry because they were a local small business, and the fact that have a hypo-allergenic cleaning method. I was able to schedule online and received text updates to remind me of my appointment, and when they were on the way. I had the carpet in three rooms cleaned (main living area, bedroom with attached bathroom, and an additional bedroom). They were even able to get out a stain that was on our carpet when we moved in 6 years ago that we had tried to get out on our own many times with self-shampooing methods. Definitely worth it! They were friendly and efficient and were finished in under and hour and half. I definitely recommend them and will be calling them again.
Jake did an amazing job! will def be usin him again!
Kris did an amazing jobR L Gobbell
Alex and Safe-Dry team were Amazing!Hands down the BEST customer service Ive experienced in awhile!I called at 8:17 am and they were at my door before 10am same day, gave estimates and cleaned carpets ..finished by 11:30.Perfect for my schedule and Great service!Took care of all issues discussed and more.Definitely will be referring all my friends to Safe-Dry!Thanks!H Davis
Noah was great. Would recommend to anyone
Hunter k was great! my rug looks and smells amazing, highly recommend him and safe-drys services! :)
Noah did a vry great job hes very polite
Jake did an amazing job, will call him back for a cleaning in 6 months!
I highly recommendThese guys are the absolute best. My duplex flooded due to a drainage issue and these guys really hooked me up. They went way, way out of their way both for me, and for my tenants. I will definitely use them in the future.The customer service was greatThey were extremely accommodating and helpfulI could tell they were extremely busy when I called but they were able to come out same day and handled everything professionally.Thank you guys so much
Noah did an excellent job well done!
Alex Conn did a great job! My house was in pretty rough, neglected shape when it came to the carpet.And it looks brand spanking new now. The price was quite a bit higher than I expected but again it was in rough shape, so in the end it needed to be done and it was a very good job they did. Very pleased. Thanks again.
McArthur was very polite, professional and done a Excellent Job on my services. I will recommend company and technician to friends and family
Great professional services. Thanks Noah
I was in need of a deep cleaning for a 7x10 rug. As it turns out, I still am. On October 31, Alex came to my home to discuss cleaning this rug. It was in a highly trafficked area and I have pets. I was moving and did not want to move it dirty. After a very long and winding conversation, Alex took the rug with him. He explained that they had just hired someone and he could use my rug to train the new person and promised the full treatment. He promised to return it the following Monday and left with $200 cash to pay in advance for the work. Alex is very charismatic so kudos to him. I willingly gave him the cash and never suspected a thing. On Tuesday, I called to ask where my rug was. On Wednesday, I called again. On Thursday, Alex retuned the rug, but i was not home at the time. We decided to leave it rolled up since it was going on the moving truck Saturday. After moving in (In NC now), we unrolled the rug to discover that absolutely nothing had been done to it. Zip. Zero. Nada. As of today (11/22), I have made two phone calls and spoken to Lindsey. She has told me both times that the owner must deal with the issue. He has yet to return my call. So be warned. There is some dishonesty happening here and a serious lack of accountability.
Kris was an hour late. I thought I was getting three rooms for $88. Total cost came to 300. Kris was very personable and engaging. When he finished cleaning, I had to ak him to brush the carpet. I asked how long woud it take to Dry, he stated...3-4 hours tops ! Thought it was 30 mins?He did advise me what stains would not come up.
My room smells so nice now. Definitely needed to be clean since I have a cat. Great work!
My technician was Noah J. He did a fabulous job, was very prompt and very courteous and professional. I will definitely use Safe-Dry again.
Jake has great customer service fast and quick.
We had Alex and a new trainee come to our home for the second time in 3 months. Our carpet is lite and the high traffic areas can become a challenge if left unattended. They did an outstanding job at removing stains and grime from the dining/kitchen area and the house smelled great when they were done. We were so satisfied that we have agreed to the maintenance agreement to ensure that the carpets receive the best treatment to clean and protect them. Thank you Alex and staff.
Mac Sharp did an excellent job. He is very professional and customer service oriented.
Extremely well done, very happy with Noah. He was extremely nice professional and helpful
Noah was on time, quick, and professional. I am very happy with the job he did cleaning my sectional thank you very much.
Mac Sharp was very informative and courteous. We did not use the service but still an great experience
Excellent company! Excellent service! Excellent product and process! We tried everything to get stains out of newly laid carpet, to no avail. One call to Safe-Dry and Noah Jarman came out the very next day. You would never know anything was ever there. I’ll never waste my time trying to do it myself again. Thank you Noah and thank you Safe-Dry!!
Noah came out and gave a quote. I decided to proceed. (Pricing as in most cases is more than you would anticipate, but they let me use the coupon as a deduction). This is a cleaning where they vacuum the carpet well, apply a solution by spraying the carpet, and then use a floor scrubber with very absorbent material pads to scrub/clean the carpet and remove stains. I have to say that I am impressed with this method. (I am very picky about carpet, and have overseen carpet cleaning for a major campus (2 dorms/food service/classrooms/admin/25 housing units etc. for over 20 years, using various companies). The stains did not come back after a week as often happens with the conventional steam or wet carpet cleaning methods. Safe-Dry did really clean the carpet and take out stains the best Ive seen. It brought the carpet back to life (this could depend on the quality of your carpet--the better the quality, the better it will do with this). I would recommend them. (Noah did a thorough job--Thanks Noah)!
Noah did a great job
First time using the dry method. Not sure what my expectations should have been but my carpets were only marginally cleaner when I inspected. I was also disappointed to find out they had upsold my husband on additional services we didnt need. The $200 job became $300. The results in my opinion were worth about $5. I would not recommend this company to anyone. I did reach out to them with my dissatisfaction and heard nothing back. $ lesson learned.
Michael came and cleaned my carpet and stairs today and he did an EXCELLENT job! He was very professional and thorough. I had several questions as to which package was right for my family as I have a husband with allergies, a new baby, and a puppy. He did a great job recommending the perfect cleaning for us! We will definitely be calling him back to clean our carpets again and our hardwoods! Thanks again for the great work!
Gave me a rough estimate over the phone that was very close to the actual cost. Sent someone over to my house within an hour and he was able to clean my rug right then. Alex was professional and nice. Very efficient!
Awesome service and cleaning and great tech Noah Jarmon! Great Job!!! Highly recommend!
Did a great job!! Very polite on time
Noah and John did a good job and left the room I was working in for last to allow me more time to work. In all they cleaned 4 bedrooms and 2 large wool rugs.
Paid about 400 dollars for 2 large rooms, stairs and hall way. Their service is very friendly and they respond and do the work quickly and are in and out quickly as well. I would have like a much deeper cleaning for that price, but they did get most of the surface gunk off, and they did come back out to reclean a few spots that were missed in the original cleaning. The price is way too high for what you get, but the guarantee and speed of service is nice. It was no better than any other service Ive used. I will likely go back to renting a rug doctor.
I used Safe-Dry to clean the carpets in my new home. At $300 with a guarantee to remove pet odor, I thought they should be able to give me a fresh start in a my new place. I was wrong. They came out twice, and though the technician was polite and professional, the product/technique did not get rid of the odor. To be fair, the stains were set in and I knew the task would be difficult, but they should not guarantee something they cant deliver. I called them to come back out but I did not hear back from them. In addition to their costs, I have spent another $300 renting equipment and buying cleaners on my own. I would like a partial refund or return visits until the job is done as promised.
We had Noah as our technician and he absolutely awesome. Would Definitely recommend.
Alex was right on time. He explained everything and was the nicest guy - very professional and did a great job. This was my 3rd appointment with Safe-Dry and I will be an ongoing customer. Thank you
Amazing job! Initially I thought it was a little expensive but after Kyle cleaned my living room carpets I was shocked. It looked so much better than before and smelled great. He was super nice and knowledgeable about the process. Worth the price.
Highly recommend Safe-Dry for your next carpet cleaning! Noah, the technician, was knowledgeable, friendly, and passionate about his work. He called to ask if he could arrive 30 minutes early, which I appreciated, and cleaned 2 carpeted areas (400 sqft) within 1 hour. Now they look significantly better! Thank you Noah and Safe-Dry for making this a good experience!
Alex was awesome, very conscientious. He took the extra time needed to thoroughly deep clean our carpets & educated us about carpet care. He also sold us the hypoallergenic deep clean treatment, which we hadnt considered before his arrival & explanation of its value. We highly recommend Alex if you need your carpet cleaned. He deserves a raise!
Noah did a great job with our carpet! Scheduling a cleaning was super simple and quick on the Safe-Dry site. Upon arrival, Noah took the time to help us decide which package would be best for our carpet and our wallet. Cleaning was quick and definitely met our standards! We will definitely use Safe-Dry again!
Hunter and Mack were very professional and explained the service options clearly. The carpets look great, and it was done and dry in no time.
They removed our stains in our carpet but we were a little disappointed that we didnt have a clean carpet smell. Otherwise it was great.
Noah and Alex made a great team. They were 10 minutes early which I was happy about. They cleaned my entire house, and got wine stains up from 2 years ago. I will recommend them to my family and friends.
Alex did a great job getting spots out of my carpet and cleaning in general - probably the best its ever looked and I have my carpets cleaned at least 2-3 times a year. The bathroom tile however looked the same - I really couldnt tell a difference. I did feel like they were expensive, hence the 4 stars instead of 5. There was a 3 room special but by the time all the add-ons were added in, it was $500.
Noah Jarman made my day! He was very informative and very kind to deal with. He did a great job on my carpet cleaning! I am sure he will make others pleased too.
The service tech, Alex, was very knowledgeable. He was friendly and finished the job quickly and thoroughly. We are very pleased with our carpets and our tile. I would use SafeDry again and I highly recommend them.
We called and needed water removal and disinfection of our carpets due to some flooding in our basement. Company came and did some chemical treatment but left the carpets water than when they got there with completely saturated carpet in some places. When I called they seemed concerned but would not come back out until the following day which is not acceptable as time was of the essence with water and floors. It was only 230 when they left the job and I discovered this it happened so there was quite a bit of time in the day to return. Very disappointing for the price they charged us which was over $400 for an hour and a half‘s worth of work. Will not be referring friends and family to this business in the future.
This is my first time using Safe-Dry and I am very pleased! Alex was professional and thorough at cleaning my rug. Very convenient that they can come to your house and clean your rugs on site. I will definitely use Safe-Dry again in the future!
$210 for one room is a little steep when furniture wasn’t moved. Initial quote for 3 rooms was over $500! I thought I was getting the advertised coupon price of $164.95 for 800 square feet but I was sadly mistaken! Technician was nice and he was done within 30 minutes, but I just don’t feel as though the service is worth the money. We will be returning to our previous carpet cleaning service.
Cody Smith and his partner Brody did an awesome job. They were both very nice and my carpet looks great. Would definitely recommend using safe dry carpet for your cleaning needs.😊
Cody was very professional and knowledgeable and explained everything in detail. The carpets look amazing, even better than I expected. I would definitely recommend this company for carpet cleaning.
ALEX arrived at our home for our first visit with safe dry to look at our area rugs that needed to be cleaned. He introduced himself and asked about the carpets to which he examined. I requested that the carpets be back flushed. Alex was professional, knowledgable, friendly. Represents Safe Dry of Chattanooga well !!I did ask him for business cards to which he promised he would bring some back when the carpets are delivered!