My 2009 Lincoln Navigator rear suspension kept lowering while driving. I was trying to get ahead of the problem and took it in to get fixed before suspension light came on. 16 days and $1200 later nothing had changed. Informed Stephan, only to be told to bring it back in. After keeping truck over night. I was told it was checked and did fine. No problems. On the way to work after getting truck back, had same problem. Phoned Stephan while on side of road. Told to bring back yet again. They say the third time is the charm. I hope so. My check suspension light is on now.

Update:We got the car back on 7/22. It seems to be holding after the second round of repairs and we’re going to see if this one sticks. AAA arranged to have our car towed back to the shop in the early morning and ERT worked to ensure they didn’t miss anything this time and took a look at areas surrounding the repair just to make sure nothing else could happen. I’m waiting a few days before I totally update this review but it’s good to know ERT will work to make things right.————————————————————————————We had our Mazda 5 repaired on 7/21/21, literally drove it home and as we were going to back out of the drive way to get dinner, the repair failed almost immediately. If we had known that they were either not going to repair it right or misdiagnose the problem, I would have had the car towed somewhere else. I won’t be updating this review until they resolve this problem for us. As it stands, we’ve been ripped off.

Professional. Truthful. Good customer service. Reasonable prices. And of course, speedy. ;)

These guys are great! Great customer service, great turn around time, great warranty, and fair prices on transmissions.

Got several repairs done at the same time. Was happy to hear that I didnt need a new transmission. Very honest very nice folks. Ill be back. Oh and they do a lot of other work besides transmissions

These guys are the best. New transmission installed very quickly, best warranty around, drives like new again! Thank you again!

Out of 4 or 5 different places that i checked including the Nissan dealership, this is the only place I found that does a transmission fluid change and flush the proper way.

Great people that do excellent work

The guys at Speedys charged the battery in my moms car. When itwould not start a few days later I had to purchase a new battery. The guys refunded my payment to them and were easy to work with. Thanks Speedys

I was pleased with the customer service as well as the physical labor. Very kind and understanding atmosphere. I will always and forever take my vehicles to Speedys Transmission! I rate Speedys being the #1 transmission shop in the region. Thanks Speedys!

We found a truck online at a local dealership (we are from Minnesota) and for our peace of mind wanted another independent inspection. They promptly got the truck in, did the inspection, test drove the vehicle and called us with their assessment. It has given us the confidence to purchase the truck sight unseen. We appreciated all you did for us and the price of your work was very reasonable also!

Ive never left a bad review before but my 2 experiences with this company was stressful. I went to this company because I needed a new transmission. What should have taken 4 or 5 days to complete took almost 2 weeks. The vehicle is my work truck which I use to run my business. I had to spend more money than I would have had to in order to rent a vehicle for the extra week it took for them to replace my transmission.The worst part is I choose to go back to them for a different issue with my work truck and what should have taken a couple of days was going to take double the time to my disappointment and inconvenience. I decided to take my vehicle somewhere else and where I took it they were able to get the job done in 1 day which saved my business money, time, and frustration.

When our transmission went out on our Jeep Wrangler, Casey and the Speedys group were professional, prompt and got us back up and running within a week. Casey stuck it through working with our warranty company to get confirmation and payment. We highly recommend Speedys for your transmission needs and would not hesitate to use them again. You guys are awesome!!!

Super helpful. Very honest shop. Helped me source the part I was looking for.

I will always take my 06 Volvo XC70 to these guys! They are the best!

East Ridge Transmission is an excellent place to take your car for any repairs. They are honest and trustworthy and worth every penny!

Very helpful, not money-grabbing. I trust them.

True, you did not fix my jeep. You had my jeep for over 24 hours just to run diagnostic test, then called and said you dont know whats wrong with it and that I needed to have my transmission rebuilt and gave me a ridiculous price. Im not really sure yall even looked at my car, because on the paper you gave me, it said my transmission fluid was burnt, and that was a lie, because my husband changed the fluid and the transmission filter the day before, so it WAS NOT burnt. Have a good day!

Quick diagnostic after being towed

Highly recommend Speedy East Ridge Transmission! Very professional, knowledgeable and dependable.

They were professional, courteous and got the job done without charging and arm & a leg!

As a business owner, when a truck goes down it immediately costs me money. East Ridge Transmission understands this. Ive have had two trucks sent here and both times they get them assessed and fixed extremely quick and provide top notch service. The office staff is amazing too and they do everything possible to work with you and your schedule!

Seriously an honest, awesome place with very reasonable prices. Casey helped me and was very kind! Will definitely be back

Wow...Ive just experienced, for the third time, a level of professionalism, courtesy, and efficiency that every businesses should model, envy and strive to match. After 20 years maintaining vehicles, Ive come to expect let-downs, hassles, and surprises as the norm. Don Brittons East Ridge Transmission is everything these shops arent...and I am very grateful. I am passionate and knowledgeable about cars, and I expect a high standard of care for my vehicles. The service is consistently high quality, hassle free, and completed precisely on-time, as quoted, AND competitively priced. The staff are factual and straightforward, timely in completion and follow up, and highly professional throughout. Thanks, Don, for creating and maintaining such a great experience. You guys have truly earned my trust and my business...again.

My family and I were traveling home, 8 hours away and our check engine light came on. After a quick stop at Auto Zone, we took the car here. They told us it was the transmission that was giving the check engine sign after inspection, how much it was going to cost, and suggested we look into trading the car since this particular brand of car is know for transmission issues, something I had researched as well. The mechanic suggested we drive back to our current residence and not 8 hours home to visit. All this at no charge. I am so appreciative and grateful for his honesty. We had our newborn and 2 kids with us. He could have taken our money but didnt. If I lived in Chattanooga, this would be the only place I go to get repairs. This is how you do business.

Today, most repair centers look for customers to boost their bottom line. The bottom line is very important to stay in business, however; good service, fair price, and truthfulness boosts a customer base that can be counted on for repeat visits. Therefore the bottom line will take care of its self. Thats a rare find. Thanks again. See you again soon I am sure.

These folks are amazing, they rebuilt my messed up transmission in a little over 1 week on a very tight schedule. I highly recommend them specially KC whos awesome at customer service. Go to this business before you go anywhere else. They are a real blessing!

Honest, knowledgeable mechanics. Clean office area. Front/reception pleasant. Not cheap labor but worth the expertise. Highly recommended.

I would highly recommend this transmission service. My Toyota 4Runners transmission failed and this service was recommended highly by another mechanic. They are very pleasant and helpful and I got my car back way before it was promised. Everyone was so nice. They have two nice waiting rooms and their receptionist is very helpful and courteous.They have AES certified mechanics and a high Better Business Bureau rating as well as being supported by the AAA.

These folks are great!Yesterday was the first time I have taken a vehicle here, and was definitely impressed.They fixed my issue quickly and for the price quoted.Everyone I spoke with was extremely friendly.I highly recommend them.

When my regular service guy read the diagnostics on my ailing car, he immediately said, Take this to East Ridge Transmission to get it done right the first time. He could have done the work himself and kept the money, but knew that Id be happiest with the best. East Ridge had the necessary transmission part in stock, fixed the car overnight, and charged a fair price. The problem reoccurred withing a year, but Id given the car to my son living up north. Had the car been in town, Im sure the good folks at East Ridge would have fixed it for free or very little cost. I trust them and like the facility a lot!

I have had a string of bad service from other repair shops and decide to try them after many recommendations. My first experience was not as good as I expected. I came back because they recognized it went out of their way to make my experience greater. The whole staff is professional. They give me repair options and theyre always smiling when I there. Ive recommended 8 people and each one of them are now loyal customers. I trust my vehicles to Don Brittons East Ridge Transmission. I love cars so thats saying a lot. They dont keep your car longer than required. They check with you before repairs start. They respect your vehicle. Even the tow truck driver they recommended was respectable and professional. If youve never tried them, you really should. Theyll restore your faith in good customer service.

I had a wonderful experience my first time at East Ridge Transmission. The front staff was exceptional. They performed a repair to my Honda Odyssey van that came in was less than I was expecting to pay. One of the nicest things was that they picked me up from my house when it was done. Since we only have one car, that really helped make things go smoothly.

The best experience I have had with a commercial auto repair. I left my van during Christmas holidays to be picked up the following Monday. They had it ready. I was updated with a precise evaluation of the problems during the week they had the van.The transmission is now in great shape as well as additional work performed. I was even given a follow up call to make sure everything was working well. I will definitely use East Ridge Transmission again.

A big THANK YOU to East Ridge for standing by their work and their warranty with my sons auto repairs!! It is quite a challenge when your college students vehicle breaks down in an unfamiliar city and you are 400 miles away. Stephan, Don and and staff made it bearable and got us through it. They are the best.

I have been a customer at East Ridge Transmission for 15 years and would highly recommend this shop to anyone as the most trustworthy place for total car care in the area. The staff at ERT is extremely courteous and will go out of their way to ensure the best possible service in a timely manner. The shop is very clean and updated with current diagnostic equipment that help them determine what exactly is wrong with your vehicle. If youre looking for quality service and honesty, there is not a better place to take your car!

Didnt like the service here. Took car in at open on a Monday asked for oil change and to check engine light. Half the day passes we hear nothing so I call they say tech is looking at it theyll call back. At 5:30 p.m. theyve not called yet theyre now closed. 1st thing in morning the next day i call again. They say they need to run tests it will be about $130. We need to fix car and get it back so we agree so we can get to work and school its our last day off at this point. Again I call halfway through the day and theyve not even started tests. I tell them the importance of having our car back to forget the tests and just get the oil changed like I asked day one. I go about my day and forget to call them expecting them to call me when is done. I hear nothing all day again. I call them after 5 and theyre closed. Next morning go to just pick up car and they NEVER EVEN CHANGED THE OIL YET. After 48 hours they still hadnt changed the oil but we had a $100 tab for tests. This was literally my exact experience. I dont typically leave reviews but I went to this place because of the reviews. Not a pleasurable experience for us at all.

Having moved to Chattanooga, finding a reliable car service provider is about as tricky as finding a reliable doctor. Some people who lived here a long time recommended this place to me. I began using them for basic services like oil changes, repair bulbs, etc. I quickly appreciated their level of friendliness and hospitality - especially their awesome coffee machine! However, when my car broke down needing serious repairs, I really did not know who else to take it to that make me feel comfortable enough to trust them with the repair work. They walked me through every issue with the repair job to make sure I understood what had happened and were not offended with my questions. My car was repaired and driving well so far. Ive lived in Chattanooga now for five years and have never heard anyone say anything negative about them and recommend them all the time to my friends.

At this point, other than a dealership on a newer car, these are the only guys I trust with my kids and business cars

East Ridge Transmission staff were very professional. Im very pleased with my experience here. My mechanic that has been working on my vehicle since 2008 is now working there. His name is Chris and he is an excellent mechanic. Ive had nothing but excellent experiences with Chris. He knows his stuff and is completely honest. Thank you East Ridge Transmission.

Have always had a great experience each time we have taken our cars in, which most of the time is when our car needs immediate attention, and Casey is always right on it getting our car fixed same day! Very friendly staff at front desk, extremely clean shop, and best of all reasonable prices!P.S. I wasnt paid to give this great review! :-)

They put a transmission in my truck. Professional service. People were great to work with. Truck runs great.

We have taken our vehicles here several times. Every time has been a pleasant experience with very reasonable prices. Every time we have drove away happy with our experience. Very knowledgeable, friendly, honest, and upfront with you on any work that needs to be done. Any where from oil change to major repairs, this is your go-to place.

Had both vehicles of the household go down at the same time but Speedys was very prompt and professional in not only solving the problems but also working with us going out of town and whatnot. Definitely found our mechanic for any future issues!

Car in that was shifting hard they said the temperature was too low thermostat was stuck open. Found out the car did not have a thermostat in it. instead of checking the water for carbon to tell if it had a blown head gasket they put new antifreeze explain that there was another leak in the system and the car was overheating with the new thermostat so they removed it could not tell me why the car was overheating change the oil and charged me $320 for a car that I cannot run unless I wanted to spend several thousand for them to try to figure out what was wrong with it if you need a part changed Im sure they can change it with no problem the text to not seem to be very educated

Quality service and repairs. Ive had 3 different vehicles repaired there over the years. PCM module, Fuel Injector Wiring Harness, and A/C repairs.

Last year, just before my daughters college graduation, my vans transmission failed. On short notice, Don repaired it much faster than I could have expected. He also made it easier for me to make the 400 mile trip with new tires.Recently he went far beyond my expectations to take care of another major problem with my van. Its truly refreshing to do business with someone of such integrity. I wholeheartedly recommend Don Brittons East Ridge Transmission for transmission and other auto services.

Their prices are a little higher than what some places would charge but their customer service, honesty, and warranties on their work make it well worth it. I didnt have a ride to come get my car out of the shop and the owner himself came and picked me up as they were closing! Regardless of them closing, the rain, and where I lived, they went above and beyond to help me. I would recommend them to anyone!

Being new to Chattanooga it was important to find a reputable auto mechanic and East Ridge Transmission hit the mark. They were extremely friendly and knowledgeable. I will definitely use them for all my auto repairs and services and will gladly refer others to do the same. Great job!

I did have a misdiagnosis of a TCM but these people went out of the way of normal business operations to assist me in anyway they could. The follow up phone call meant so much to me just to know I wasnt just another number. Thanks and I will be back for more service.. I only wish more business owners was as polite and concerned as you.. Tiffany You are an incredible person, you made my day. Thanks again and again

It was a pleasure doing business with Don Brittons East Ridge Transmission. The work on my car transmission was excellent, and on time. The staff was professional and courteous, and their shop was spotless. This is the second time I have had work done on my cars, and both times I was extremely satisfied. I highly recommend them for your automotive repairs.Sincerely,Keith McCandless

My Transmission went out on the freeway south of Chattanooga as we were going on vacation to Atlanta. Don arranged for a tow truck to bring me and my family in and let us use a mini-van overnight so that we could get to a hotel & arrange to get a rental car for the vacation. They also expedited the rebuild of the transmission so that we would not be stuck in Atlanta for a week & we could get the kids back to school in a reasonable period of time. It only took 2-1/2 days for them to do the full rebuild on my AWD transmission and that includes getting parts mailed in from Louisville. If you are going to have to go through the pain and expense of a transmission rebuild, I think Don & the crew at East Ridge Transmission are great people to work with.

After pricing several different mechanics and being disappointed with either the quotes or the lack of interest of even quoting me, I found this business. Their ratings were pretty awesome and when I called for an estimate the mechanic said he would call me back ASAP with a figure. He called back within 30 minutes with a minimum to maximum estimate which was extremely helpful considering he didnt know the damage until he looked at it. He told me it was first come first serve. I took my car in about an hour before they closed. They asked if I had any time constraints. I told them no, but they still had it ready for me the very next morning and for cheaper than I was even quoted. Im very satisfied with their service and friendliness. I would absolutely recommend them.

Everyone is so kind and helpful. Dropped my Rogue off for brakes and an oil change, and again had a great experience. Thanks, Casey, for letting me know about the battery... a new one came in handy in the freezing cold weather! Thanks for the professional, yet personal, service.

I have never had a problem with any work this shop has done on my vehicles. They are very professional and work with the customers to get the best deal. Their work is quality and I trust them with everything my cars need. I would recommend them to anyone!

My car run so much better since they fixed my car

I was very pleased with the personnel, their willingness to listen to my problems so as to make an accurate diagnosis, and their explanation of service issues and repair costs. The shop is very clean and professional in appearance. Costs (while not cheap) seem reasonable for the repairs and in line with dealer charges. The service provided has not completely removed the noise I was hearing but the shifting seems smoother and the noise is probably something normal that I just hadnt noticed before - it does seem to be less noticeable. The biggest positive is that I have peace of mind knowing the transmission has been checked and serviced and the technician says everything appears to be normal and within specs!I rate this experience as four stars only because I disagree with the terminology of five stars - loved it - how can one love a transmission check and service?

East Ridge Transmission was recommended to me by a friend 6 years ago as the only place in town he trusted to perform mechanical repairs on his classic cars. I not only trust them with my classic car but they have become our go-to garage for repairs of all types on other family vehicles. We always appreciate the professional service and the friendly atmosphere.

This is the second car I have taken to Don Brittons and Im pleased. If we get another used car we will only take it to them. They are honest and do what they can to save you money. It is hard to find people you can trust now a days, so we will stay here where we know we can trust them. Thank you. Angela Ottinger

By far the most honest, fast, and complete car care Ive ever received! East Ridge Transmission has now serviced many vehicles amongst my family, staff, and clients. Everyone I send there is always very impressed. Keep up the good work guys!

The crew at East Ridge Transmission are great. The work they do is first rate and they are probably the only reason our eleven year old Subaru is still on the road. Their prices are fair and they get the work done when they say they will. I cant imagine that we would take any of our cars to any other shop.

East Ridge Transmission is a high quality shop!! I have always had exceptional service and completely trust Don Britton. I have found this shop to be reliable and honest!! We have been taking our cars here for about 16 years and have never had a problem with their service or warranties. We highly recommended them to others!!

Losing my transmission came at the wrong time for my family, but I am sure that when expensive most major go wrong, it is never a good time for any of us. However, from the first telephone call, throughout the repair, I was keep updated on the status and service. Service was fast, reliable, and very reasonable. I actually met Mr. Britton myself at the shop one day, and his company is a direct reflection of who he is. Approachable, fair, honest. I am very pleased with this decision to use Don Brittons Transmission.

I took my daughters car for her back to school check up and they did an outstanding job in preparing her car for the journey that she takes going back and forth to school. I have found this company to be outstanding, and I highly recommend this company to others. Thanks East Ridge Transmission for a job well done.

I had my transmission rebuilt for a project truck I am currently building. The transmission sat on the pallet it was delivered on for about a year until I was ready to install it. Unfortunately the transmission is leaking fluid and not currently in service, but when I told the shop manager about the issue, he agreed to help me tow the vehicle in for the repair. Great customer service is hard to find these days, but Don Brittons knows how its done. I look forward to doing business with this shop again in the future.

I am new to Chattanooga, so I was pretty nervous taking my vehicle anywhere for service. I relied heavily on Google reviews, and I am NOT disappointed - so thank you reviewers!I waited in a comfortable waiting room and worked from my laptop while the service was taking place. Starbucks coffee available as well, which is a pretty nice touch! The service was completed in time but when I went to pay, my invoice was higher than I was quoted. That was quickly rectified, and I paid what I was told the cost would be, even though the service for my vehicle should have cost more - I was just misquoted. I appreciate VERY much having my invoice changed, though I felt kind of bad about it.I wont forget the excellent customer service provided to me at ERT. I will ABSOLUTELY be returning the next time I need some work on my vehicle.

I cant say enough good things about East Ridge Transmission. They always take such good care of me. They are honest and trustworthy. Ive been using them for years! Never a problem!

This is the second time Ive used East Ridge Transmission. The first time was 4 years ago with my Odyssey (which btw is still running like a charm). They were the cheapest and quickest in and out that I could find and I work at a dealership that works on transmissions. This time it was the clutch in my Corolla. Stephan and Casey were very helpful throughout the process and kept me informed! I had a concern with my wheel bearings after my clutch was fixed and called them about it. Casey didnt know if my wheels had been taken off but would ask the next morning whether or not they had and would get back to me. He got back with me at 8:23 the next day and they open at 8. I feel like Im driving a brand new car bc the clutch is better than ever! I never knew it was supposed to be this smooth! I greatly appreciate their honesty and integrity as a company!

Very clean, trustworthy, friendly, comfortable experience to service our car. Extremely helpful. They answered many questions for us. We also really appreciate them providing transportation when we bring in our car.

Very thorough and professional. Have been well pleased with work that has been done. They have worked with me to fit my work schedule and allowed me to leave vehicle in fenced in area the night before service. Thanks - Randy

It is very rare that I write a review, but I thought these guys earned it.I first had trouble with my transmission about 8 months ago. I ended up using Don Britton in-spite of them being a bit pricey. In the end I wanted the warranty and peace of mind that they assured.After the fix, I quickly noticed there was fluid leaking in my driveway. They promptly towed my car to their shop and repaired it.. While they were working on it, they provided me with a ride, as I only have one car.After the second fix, my car drove great for 8 months. Again I noticed fluid in my driveway last week. I took it in and they are currently fixing it. I understand things go wrong, what is most important is how a company handles problems. I can tell you that when there is an issue, Don Brittons works hard to resolve (at no cost to me).Above all they stand behind their warranties and have earned a lifelong customer in me.**update - 2 years later I am still using them for services. :) great company**

A very good experience. One of my vehicles was running rough a few months ago and the engine light was illuminated. I took it to ER Transmission. They diagnosed the problem and had me back on the road in very short order. Very pleased with their work and their demeanor. But then, the oxygen sensor they replaced went bad and I again had the same problem. I took it back to ER Transmission. No questions asked, they just replaced the oxygen sensor again at no charge as it was under their warranty. Now that is the way to do business...by taking care of the customer. Great job by the mechanics and great job by CaryAnne.

I have been a customer at East Ridge Transmission for 5 years and would highly recommend this shop to anyone as the most trustworthy place for total car care in the area. The staff at ERT is extremely courteous and will go out of their way to ensure the best possible service in a timely manner. The shop is very clean and updated with current diagnostic equipment that help them determine what exactly is wrong with your vehicle. If youre looking for quality service and honesty, there is not a better place to take your car! I had to repost this commit cause it says it all, I have and old car and they got it running like a new one!

We recently took my wifes vehicle to East Ridge Transmission to have the transmission replaced. Not only did they save us a lot of money, they were professional, kept us informed throughout the process, and followed up with us after the transaction. We are very pleased! Thank you, East Ridge Transmission!

I took my Hyundai to East Ridge Transmission with the symptom of hard shifting between 2nd and 3rd gear (auto transmission) when warmed up. Didnt happen during the 1st 5 minutes of driving. I left it with them overnight and they called me the next day to say the transmission needed to be rebuilt and the cost would be approximately $3400.I did not let them do the work and sought out a second opinion. During this time I changed the transmission fluid on my own and the symptom disappeared.East Ridge Transmission did not offer that option to me, their only option was the rebuild for $3400. It actually cost me $30 for new fluid.

I have been going to this location for more than 20 years now and I have always had exceptional service and satisfied with their quality work and pricing. I highly recommend them above anyone else in the state.

If you want first rate service, at a fair price - I highly suggest you try this business out for your next car repair or service needs. You wont be disappointed!

Don is a good and honest businessman. He wants to do a good job and he stands behind his work. If you call East Ridge, ask for Don, the owner.

Honest, reliable ppl. I wouldnt let anyone else work on my Hondas transmission other than these guys. Awesome warranty

Great service, quality and guarantees that you cant find elsewhere.

Top notch professional service. Clean and friendly place to do business. Showed me the wear on the transmission and gave great advice. These guys know transmissions.

My auto has always been repaired properly and at the price quoted. The shop is clean and the people are very nice.Joseph Price

I took my Nissan Altima in to have them look at a shifter problem and a small oil leak. The did a complete inspection of the car and found a serious issue in the engine. They advised that a new engine was needed as well as a catalytic converter but did not encourage me to buy one. It was evident from the start that they were in no way trying to sell me on an expensive repair. Everyone I dealt with seemed to be extremely honest and ethical. I would highly recommend them and will definitely use them in the future. Finally, they did not charge me a dime, and I am quite certain that the inspection took a considerable amount of time. While the news I got was very disappointing it was nice dealing with honest people.

I got good advice over the phone regarding my Honda Odyssey transmission. The staff was very helpful.

Although they couldnt diagnose our problem, they tried hard to and assured us the misdiagnosis by local Ford dealership (almost $4k for a new transmission) was incorrect and did not install a new transmission. They understood our situation (stuck on what was supposed to be a vacation with 5 kids), charged us nothing, not even for a thermostat replacement they had tried, and recommended a diesel mechanic more familiar with out truck, who was also fantastic.

East Ridge Transmission has always been helpful, courteous, and fair. They keep my family safe and going. Thanks!

My transmission was rebuilt the week between Christmas and New years. I was very pleased it was rebuilt in two days even though that time of year most shops would be backed up due to workers being off for the holidays. Glenn W

This company has costed us no less than $2000 in wasted money to perform some engine repair work on our vehicle. The vehicle eventually ended up at a dealership a short while later where we were made aware that the entire engine was bad due to low oil pressure readings which means the underlying problem could never really be fixed anyways even when this transmission shop continued to dump our money into the fix. The dealership also found many other wrong things, for example, an alternator bolt that was sitting outside of its correct location only being wedged in its place. I am writing this review in hopes that it will help someone else and you will consider other alternatives to this business for your repair work. Do NOT believe all the other positive reviews listed for this company, It would not surprise me if they are paying an outside source to post only positive reviews and suppress the legitimate negative/low reviews. I do have a repair background myself and am familiar with the industry and I can tell you this company does not have a good business model either with very poor communication between the technicians, managers, and then customers. I hate posting negative reviews like this but its not right for the customers to foot their bills.

Transmission was jumping in and out of gear. We feared new transmission rebuild.East Ridge serviced the transmission and things were OK again. We were very appreciative.

The staff at ERT are Great.... They will go out of their way to ensure the best possible service for you.... I would recommend ERT to anyone!!!!

They rebuilt the transmission in my 2004 Ford Explorer two years ago,which is doing fine.Today they did the 100K mile service on the vehicle. They are a great all around garage.

Just moved here and ive been trying to find a reliable, trustworthy mechanic, came here and they were very polite and respectful, also were very honest about the issues my car was having and what they could do to fix it. Reasonably priced too.

This shop always goes above and beyond, thoroughly communicates their processes, and gets the job done in a timely manner. Highly recomended.

These guys didnt give up. We have our Jeep running in great condition.

Did an awesome job but they charge more than other places

Took my si there last year. Great knowledge of service and quality work. Definitely recommend . .

Couldnt agree more with Daniel Mullins, my experience with East ridge Transmission was a total nightmare, took it in because it belongs to my boss and as a employee they gave me a discount in 48 hours a quoted job went from $326 to $500.++ and 2 scratches in my bumper front and rear apparently with the same object.I took it Monday first thing in the morning because it was a 2 hour job and was promised to be delivered in the afternoon, well took them one day and half of the other, when delivered the same check engine light was still on and i asked the gentleman in the counter why it was still on ?He came with a scanner and could not figure it out, told me to leave it again cause it needed a more sophisticated computer scan, NO WAY Im leaving it again, took them day and a half alreadytook it to the Toyota dealer where i should of take it in the first place they left 3 hoses unplugged and 3 screws from my intake manifold, told my boss about the experience he suggested me to go back and speak to Don the now manager and previous owner for an explanation.when i arrived he pulled 3 pieces of paper put them in the counter and told me that I lied that everything was quoted and their inspection sheet showed that my car was already hit on the back bumper, I told him that none of those papers where filled in front of me, Don said that they inspected after I left and wrote it on the sheet for their protection.When in reality was, that I only told my boss only about the rear impact not about the front bumper too, but their inspection sheet referred only to the rear bumper? and if they really inspected the vehicle why they didnt wrote down that it had two other scratches on both rear panel that you can see from a mile away and the front bumper was not on the inspection sheet either?hmmm some else is the liar, Im sorry it belongs to the company I work for and I probably loose my job after this review, but I didnt ask for special treatment and I paid with US Dollars, I am a mechanic, with a bachelor degree in BM and a Veteran of the US Army, people treat people with ethic and respect just because is their duty when they represent a company.This was my experience, I only wasted my time and my money,but finally got it fixed. and Im giving it 1 star because wont let me publish it without one... worst customer service ever

Ive been having my car serviced here for over a year and have been very satisfied with not only the service, but that I feel I have an honest place when I need help. Everyone has been so gracious every time I have been to this establishment.

These people know their stuff,,always helpful and nice,,i recommend them for anything you need Car wise,, Thanks to Tara for being so nice a Helpful also,,and the waiting area is top Notch !! Thanks again ::)

Did good engine work on my caddy in 2013..highly recommend..I got 3 oil leaks fixed for $1100