Its been a year since I purchased a vacuum from Himebaughs and I am still thrilled with my purchase and the customer service experience I received. It literally is the best retail experience in my 15 years in Charlotte. This is a small town shopping experience in a big city. They are knowledgeable, took the time to thoroughly demonstrate their products, and sold me exactly what I needed. Dont waste your time trying to save a few bucks at a big box store. Just go to Himebaughs for your new vacuum. Youll be glad you did!

Ive live in Charlotte for almost five years & most of repairs businesses have been less than scrupulous. However, I am glad to say that Himebaughs Sewing & Vacuum is above board. Honest, courteous and prompt in their business dealings. Five stars isnt enough for the type of service they offer!!

40 years of experience and fixes things other places cant be fixed. It was a huge bonus finding them and a great pleasure working with them. I would have posted SIX stars because my wife is extremely pleased with the results.

The owner is very knowledgeable about sewing machines and vacuums. You can also tell he loves talking with customers about his products. He had about 5 versions of vacuums and some high end sewing machines. He also can fix both.

Norm Himebaugh is the Best there is if you need service on your Sewing Machine. He adjusted every part, cleaned and replaced the motor of my Husqvarna Viking DDR; it now has prettier stitches and is quieter than the day I purchased it. Thank you Norm Hinebaugh.

I have known Norm for over 20 years. He is extremely knowledgeable, passionate and customer-driven. I highly recommend him for purchase and service of vacuums and sewing machines. For those of you who are sewing machine technicians. he has a DVD on repairs that is awesome.

Excellent knowledge and customer service. They only offer top of the line products which are designed to last. My last vacuum I purchased over 25 years ago is still functional.

Extremely well managed and owner is extremely knowledgeable. The quality of the machines that are sold are top of the line. This is a very high quality shop and well worth your time.

This was hands down the most knowledgeable and friendly repair shop Ive ever been to! They even offer classes. Family owned and operated.

Norm is unbelievable! I called with a question about a central vac that I purchased and tried to install myself. He had no skin in the game helping me and he went above and beyond to lend support. Provided guidance on ways to complete the installation, pit falls to avoid and even connected me with a person could help finish the installation if I needed. Incredible. Wish I had bought the equipment from Himebaughs!

Norm is the awesome! I wish I had words to describe how I felt. His customer service is the BEST I have seen. Very passionate, very caring about his work. I decided to purchase my next machine from him. The BEST decision I have made. He walked me through every concern I had and took the time to show me the features of my new machine. He didnt let me walk out the door without knowing the features of my machine. You can tell just from talking to him, he knows his sewing machines. If you want someone you can trust, you can count on Norm. In fact, I trust him so much, I may get my vacuum from him. 5 stars is not enough. You WILL NOT go wrong.

Norm is so friendly and knowledgeable. I took in a Singer 185J, an older machine, and he got it working like it is brand new. Id recommend him to anyone looking to get their machine serviced. When Im ready for something a bit newer, I will definitely be returning to his shop!

Norm is the best person to have service your machines by far, hands down, without a doubt!His energy and knowledge make him the best in the business.If you’re in need of a tune up go to Norm. If you want to have the best trained service department send your staff to Norm or buy his dvd. Nothing compares! He is the best!I took a class from him over a year ago and I’m still inspired.

I needed a new vacuum, and my peers recommended Himebaughs. The owner (Norm) is very knowledgeable about his products and industry, and gave me a thorough product demonstration. He recommended I purchase an upright for carpets as well as a different vacuum for hardwoods, because they perform the best. I did not like the idea of having to use 2 different vacuums, so I purchased an all-in-one, as well as a broom (small vacuum for quick clean-ups). As soon as I started using my purchases in my home, I second guessed my decision. Norm has an easy return policy. (You can return the item, even if you’ve used it, with receipt, within 14 days.) Since this is an item I use constantly in my home, and it is a long-term purchase (my previous vacuum lasted 20 years) purchasing the right one is valuable to me. So I went back to Himebaughs and purchased 2 more vacuums (the upright for carpets and the other for hardwoods). I “test-drove” all 4 of my vacuums for about a week. I noticed my tendency was to grab the vacuum that worked the best (upright for carpets and other for hardwoods). Noise level and convenience of an all-in-one or broom apparently did not make a difference to me, as I had previously thought. I returned the all-in-one and broom. The return was easy. Norm takes pride in his business and industry, and had a lot of enthusiasm for me taking this approach to purchasing vacuums. I have now had my vacuums for almost 2 months, and am so happy with them, and without having had the opportunity to really “test-drive” these items, I probably would have ended up with something else.

Really nice people, who know a lot about sewing machines, and great customer service. If you buy a machine here, they will support you in every way.

I bought my new Husqvarna Viking sewing machine from Norm at Himebaughs Sewing and Vacuum a short while before the lockdown for COVID-19 happened in March of 2020. My machine arrived at the shop the last afternoon that the shop was open. I was working and couldn’t get over to the shop before closing, so Norm offered to BRING MY NEW MACHINE OUT TO MY HOUSE, so that I could have it during the lockdown! This was customer service above and beyond the call of duty, and Himebaughs has a customer for life in me. I love my machine as well! Norm helped me to find exactly what I needed.

I have bought and returned 3 vacuums this past year! Norm is the best. He explained how vacuums work and recommended one for me that I am super happy with...finally! Thank you for your knowledge and your friendliness, Norm!!! I will be sending anyone else who needs a vacuum your way!!!

About 2 months ago I bought Norms video on sewing machine repair. I was thoroughly impressed with Norms teaching ability and style. His video is incredibly thorough so that whether youre new to repairing sewing machines or have been in the business for years there is something everyone can take away from it. It is clear, interesting, to the point and takes you through explaining step-by-step not just how to fix or adjust a machine but more importantly WHY to make that repair/adjustment. Norms philosophy is to try to get the student to see how the various systems in a machine work independently so that one can see how they all ultimately work together. Norms video was worth every penny and made me a better tech as a result.In addition to the video, Norm has become a true friend. I felt moved to call him from the excitement I felt after watching his video. It just so happened at the time I was having a great difficulty with one machine in particular. He spent several hours (total) talking with me on the phone, exchanging texts, etc. helping me get the machine fixed. He didnt have to, Norm simply loves to talk machines and help others and in the end didnt charge me a dime for all of his time.Sincerely humbled and thankful for his attitude and willingness to teach others. After getting to know Norm he will always shoot you straight and if he fixes a machine he truly goes the extra step to make sure not only that your machine can sew, but so that the machine sews freely and the most efficiently as possible.Highly recommend!!!

Norm is the best!! I spent months looking for a silly little cover for my reverse button on my machine...no one would help me with out seeing the machine in person- but I live in the middle of no where. Norm found the part in about 3 minutes and promisd to have it in the mail by the end of the week. Very helpful and super sweet! Thanks Norm Himebaughs!

Excellent customer service and the owner is amazing helpful and his product knowledge is top notch he’s a stitch above the competition. I highly recommend him for all your sewing machine repair needs.

Not only are Himebaughs great at sewing machine knowledge and repair, but they should lead how to do customer service in the modern world.

Norm has been so helpful with both my sewing and vacuum needs! He lovingly tuned up my Mothers Elna machine so that I can continue to feel at home while sewing. He also guided me in my purchase of the Bank Vault vacuum. I love it!! Thanks Norm for sharing your enthusiasm on both fronts with me!

Just writing to say Norm is awesome. I am new to the area, a professional quilter and I own many many machines. I experienced issues with my Viking designer diamond on Saturday night. As luck would have it I am in the middle of preparing for a craft show and can not afford any significant down time with my machine. I searched the area and read reviews praising Norm. I called Monday morning, right as they opened, to discuss my problem and see what kind of down time I could expect to get service. Norm spent at least a half hour in the phone with me in two separate calls and was able to get me fixed over the phone!!!! He is truly a professional. At no benefit to himself he has got me up and running with better results than I had prior to the issue arising. He may not have made any money off of me today but all my Viking needs will go through him in the future.Patricia HarshmanLakeside quilts and crafts

The best repairman in the country .. hands down! Norm is amazing in person and talked me through a tension issue I was having with my D1 over the phone. He serviced my machine and will be servicing all of my Vikings from here on out. Thank you for your outstanding customer service!

Norm and his staff are honest and knowledgeable. Great group of people that really know how to take care of their customers.

Norm! Thank you again for helping me out with my Kenmore Vacuum last week. All I needed was my Reset button reset and Norm quickly fixed the problem and did not charge me. I will be back the next time I need a repair. Nice friendly business and will repair while you wait if possible.

Great experience, Took in a sewing machine that I thought it would need an expensive repair. All it needed was for me to know the proper way to put the needle in correctly. Norman showed me how to clean it as well. Great visit and no charge for the advice.

I bought my vacuum there in 2008 and here we are at the end of 2019 and its still doing great. Go in and talk to Norm...hes a great guy and fun to talk with

Pretty good! We bought a sewing machine and after a month of having it it broke and overall I just didnt like it. No questions asked he gave me a full refund on the spot and didnt make me feel like I had to fight for it!

This is the ONLY place to visit if you need help with the purchase or repair of a sewing machine. Norm and his staff are super friendly, knowledgeable and a pleasure to deal with. Norm obviously loves machinery and was extremely helpful to me when I wanted to fix up an ancient machine. I ended up purchasing a new one instead for a fraction of the price I was expecting and I couldnt be happier. No more big box stores as long as Norm is around! He is a perfect example of a good reason to support small, local businesses. You will not get this level of service anyplace else.

I took my Brother machine in for what I thought was going to be a major and costly repair. Norm told me that he did not service that particular model and I would need to take it to the Brother dealer. After I briefly described the issue, he said he knew exactly what the problem was and proceeded to fix it right then and there! And....at no charge! When I was looking for a business to do the repair, I selected Himebaughs because of the positive reviews. I was not disappointed and will go back if any of my machines are in need of a service or repair!

Kudos for an honest owner ! I took my Vikingsewing machine in to be serviced and the ownerchecked it out and said it only needed a newneedle as the one in my machine was slightlybent. He said it did not need to be serviced. Iam so grateful for such honesty and kindness !I would never buy a machine any other place !

I visited Himebaughs and what a treat. Upon arriving I said that I was the one that called about a part for an older sewing machine. They treated me kindly and pleasantly even though the part I needed was such a small sale. So, the owner set me up with replacement part for my older sewing machine. I appreciated he did not try to sell me anything extra. We discussed my sewing machine history for awahile. It was such a positive delightful experience. They obviously value customer service. And my trip to the shop was like dropping in to visit a friend. Thanks for great customer service. I look forward to doing business with them in the future!

This is the only place I will ever take my machine! No matter what the problem is with my sewing machines they always get them fixed up just right. It is a 40 min drive from my house but well worth it!

This is a place of Great knowledge and expertise and exceptional customer service . My wife is a seamstress and was in a panic her Bernina had broken and she had some important sewing commitments so she borrowed her sisters Bernina . It quit working properly as well we took both machines to Norm He listened to my wife explaining the issues new what to do got them both working for a very fair price.He then showed her a machine he had on sale and and demonstrated its operation and allowed her to try it out and it was exactly what she need for a backup machine to keep her from being in this situation again . Again he listened to her needs and assisted her in the repairs and sold her what she neededYou have a customer for life I thank youRobert Yates .

Came in with a broken vacuum. Was told they could not look at it for two weeks. At that time, theyd call me with the price to fix. A call came about 1.5 weeks later said they found the problem and could fix it without ordering parts. They fixed it and had it ready that day. I picked up and it was waiting for me. Lindsay is honest, fair and has amazing customer service skills. I hope my vacuum doesnt break again, but if it does, I know I will bring it here.

This past February I brought my 24 yr old Elnita to Himebaughs Sewing Center as it was not sewing correctly. I had recently moved to Charlotte so this was my first experience with this store. Norm identified and showed me problems my machine was having and they ALL made sense and explained why it was not sewing well. He couldnt promise me he could find new feed dogs but he said he would look and said how much the repairs would be. At that point my eyes turned to the new Elna machines they had in the store! Judy demonstrated the one I was interested in and that was it! I purchased an Elna 340 and love to sew with this machine. I took my old machine and wooden cabinet (which was from my original Singer over 40 years ago) and delivered it to Goodwill. Elna 340 is a simple machine and similar to my former one, but I am looking forward to being with Norm and Judy to take some lessons and learn to use my machine to the fullest. Grateful for this shop to be so near to me!

Excellent first time experience ... before I even got into the store, the owner (Norm) came out and walked toward me, taking it from me and introducing himself. My vacuum was at least 17 years old, and I unexpectedly needed to replace it. They gave me time to get used to the idea, as we looked at options. Based on the vacuum I had brought in, and my description of my house, Norm was able to advise me on a replacement. Judy demonstrated the different models and was as friendly as Norm was. I felt at home and it was my first time there. No anxiety over an unexpected expensive purchase. Great!

Great customer service; I learned things that I should have known about my vacuum cleaner - like never let my vacuum cleaner bill fill until the fill light goes on... causes overheating! Who knew!

After being unhappy with other sewing machine repair service closer to my home, I decided to try Himebaughs. I could not have been more please with the kindness and service I received here. It is worth the drive and I would highly recommend them to anyone needing sewing machine repair or service.

Went to sears to have my kenmore vacuum repaired. Waited 15 minutes to find out it would cost a minimum of $125 and they would have to send it out! I said never mind and found Norm . He looked at it and saw problem immediately. Plug inside canister wasnt seating properly. He showed me how to get plug inside vacuum canister to seat properly and charged me $0.00!!! Honest businessman and now has a permanent customer!

Great work! well worth the wait!

Norm is the best! He explained why my sewing machine had broken and what he had done to fix it, and even carried it out to my car. Im never going anywhere else!

I have been buying my vacs and sewing machines from Himebaughs for over 15 years. You CERTAINLY cant find service like this at a big box store or help if you need something repaired!!!!Norm has carried on the family tradition of a business centered around people with service that is top notch. I purchased my Electrolux Ultraone vacuum 2 years ago from him and just love the ease and efficiency of that vac. It is a joy to vacuum with it.He stocks the bags and belts I need or can get them in quickly. He also has the most interesting accessories, which Ive been able to give as gifts. Because I have been a loyal customer, I can always expect fast service and great pricing on a repair if needed, and am treated with respect by him and his wonderful assistant, Judy. Its great not to be rushed through a visit or wait in line forever.

I have been a Himebaughs customer for 26 years, and I will be one for the duration. Skill, knowledge, honesty, integrity -- these folks have it all. I have purchased a sewing machine, a serger, and a coverstitch machine at Himebaughs, as well as our vacuum cleaner. The sewing equipment has not needed any service, but I have taken advantage of the free lessons and found them perfectly suited to my knowledge level and needs. Our vacuum cleaner has needed occasional maintenance work over its very long life, and I can always count on Norm to do it correctly and quickly.

I had taken my Brand X machine to every shop I could find, including the one I had used for the past 20+ years, and no one would touch it. Most places just berated the machine as junk and tried to sell me a new one. When I got the referral to try Himebaughs I thought Here we go again. But glad I tried one more time. I hit the jackpot!Norm was familiar with my machine, but was not an authorized center for that brand. However he gave me honest advice about what was likely wrong and best/worst case scenario.While I was in the shop, I began chatting with a long time customer who essentially sold me on Himebaughs and their Viking priducts. I asked a few questions and Norm showed me a machine within my price range. Not pushy sale, just informative. Before we left an hour later, my husband and I bought a machine. That is not the best part. Norm called 2 days later letting me know of the west coast strike and delay in getting machine. He knew I had no working machine and his exact words were I want to make this right for you. He actually made me a deal on his floor model and went without a display model for several weeks so I could have a machine.The lifetime classes are true. Sure, the one on one time means interruptions when customers come in, but the personalized lessons are wonderful. I have been sewing for 40 years and taught computer classes, but Judy and Norm are so knowledgeable that I get a full mindful every lesson. And either Norm or Judy are available if I have questions...and I have tested that assertion!Bottom line: I love my Viking and Judy and Norm are the best! If you want experienced technicians and great customer service, you cant beat Himebaughs. Why else would I drive over an hour from SC to do business?

They always wash my vacuum when I take it in for service and carry it to my car which is nice customer service they seem to have a big selection in sewing machines also

I have been going to Norm at Himebaughs for 28 years; they are hands down the best BUSINESS I have ever dealt with. I dont know of any place like them. The Himebaugh family has had the business for three generations, Norm and his brother having learned from their late father. They are highly ethical craftsmen and master technicians; they treat their customers like family. I have purchased a Riccar sewing machine and three Sanitaire vacuum cleaners over the years, all of which have been extremely high quality with no problems ever. I have taken old vacuum cleaners to them and they fixed them like new. I have stopped in with questions or advice, which were answered promptly and with a smile. They exemplify the epitome of service after the sale. Norms late mother taught me how to use the sewing machine...I do miss her being there. Norm, please don’t ever move or close up shop! L. Miller

Nice people fair prices.

If I could give 6 stars I would . I live in Gastonia and drove to pineville to get my vacuum repaired . I was On the phone this morning with Norm and decided to head down this afternoon . Norm was amazing, super friendly and informative about vacuums !! The work was completed in 10-15 mins ! I am a very happy customer ! Phone Etiquette is everything !

Having been a customer of Himebaughs for 20+ years I was thrilled when recently I needed help changing my serger from cover stitch to regular stitching and of course called Norm. He walked me through the steps troubleshooting as we went. After 4 phone calls with my trying different things, it worked perfectly! We have relocated to another part of NC so I depend on assistance received from Norm. I have purchased 2 sewing machines, 2 sergers and a vacuum cleaner from them-love all the products! Ive taken many sewing classes with Judy delighting in the new things I learned. They are Professional, Patient and Caring because they know a Happy Machine is a Happy Customer! Thank You Norm for your assistance, knowledge and expertise! Ill visit next time were in Charlotte!

Norm is an amazing person. He is super knowledgeable and very meticulous. He’s also fun to talk sewing machines with. Norm knows sewing machines like no other! From the very first phone call to his company to the very last call he and Judy were a delight.I live in Georgia and had witnessed on 2 different occasions complaints about repairs to one of the local dealers. I had also heard from some customers about repairs taking weeks longer than expected, and when picked up from being serviced / repaired they were still not working correctly. I was even told by one of the sales staff at that store, “this poor lady had just purchased a lemon” a very expensive one might I add. Sad for her that she was unable to get her machine repaired properly. Per Norm there is no such thing as a lemon… just bad repair people. I agree after reading many stories on the Internet about bad repairs.I then began my search for the best sewing machine repair person that I could possibly find. After inquiring around and doing a few Internet searches I ran across one place that stood out… Himebaughs Sewing and Vacuum in North Carolina. I knew after just one conversation with Norm the owner, that he was the right person and the one that I would trust with my machine. I have a top of line Husqvarna Sewing / Embroidery that was super expensive when I purchased it, so I was not going to trust just any shop with the repair of it. With Norm’s instruction I shipped my sewing machine to North Carolina. When I received it back the machine runs flawlessly and sounds quieter than it did the day I purchased it. Norm did an amazing job and I have enjoyed sewing on it since it returned home. He is the best!!!!I definitely recommend Himebaughs to anyone who is having an issues with their sewing machine and wants it fixed correctly / meticulously. Hope Norm never retires. Thank you Norm and Judy!

Recently I took a serger repair class with Norm at Himebaughs Sewing & Vacuum Center. Norm is an incredibly knowledgeable person with nearly four decades of experience. He has a true passion for sewing machines that he wants to share with others. He teaches, not mere mechanical settings of the machine, but also from a perspective an understanding of the very principles of what makes the sewing machine work - an understanding essential to making proper diagnosis and repair. He has (and teaches) an eye to detail...not just so the machine sews but so that it sews properly and at optimum performance. After spending time with Norm I not only feel more confident servicing sergers but know that my customers will have a machine that is performing at its best. For anyone wanting to learn serger repair I would highly recommend the class. The frustration I no longer have when working on these machines was worth the price alone.

I love Himebaughs Sewing & Vacuum Center. This is one of the most comfortable places of business that I have ever been in. Norm Himebaugh and Judy Prichard are wonderful people and treat you like theyve known you your whole life. I purchased a sewing machine from Himebaughs (Husqvarna 960Q) a few months ago and it is incredible. Whats great about it is that I can call Norm or Judy anytime with any questions that I have. I can go into the store and get a lesson from Judy. Not only are they willing to help me whenever I go in, but they truly love what they do. I, as a customer, can see that. When someone genuinely loves what they do, it shows.Since Ive gotten such great customer service there in regards to my sewing machine, I have also brought in my vacuums. Norm is so generous and always helps me figure out whats wrong. Its the extra mile that he goes to that makes such a difference. It makes me want to go back and have my friends and neighbors go there too. Norm knows what hes talking about and as a customer, it feels so good to know that hes going to fix a problem and make it right. He just doesnt sell you a vacuum belt or a piece that you need; he makes sure everything is in working order before you leave the store.Norm & Judy have spent so much time with me. They never make me feel Im bothering them or coming in at a bad time. Once, Norm even opened up his shop for me when he was closed because I really wanted to look at a sewing machine and was in the area. He is always wanting to help his customers.I could drive 2 minutes up the road to get my vacuum looked at, but to me its worth the 10 min drive to go see Norm. I wouldnt take my business anywhere else.

Very knowledgeable and super friendly.

So thankfull I found Himbaughs! Went to them out of desperation after buying and using a $700 Dyson that was HORRIBLE. Bought a simple Electrolux Sanitaire for 1/3 the price and my house is back to being clean. Trustworthy, knowledge folks. Go there - you wont be sorry. PS. Dysons are junk, they just have unbelievable marketing.

They fixed my grandmothers sewing machine within the day! Now my grandmother is back to sewing us all clothes for Christmas (and yes, my grandmother does sew Christmas sweaters).

Great place.