Awesome in-person staff at the Charlotte, NC location. Terrible back of the house. Call center unable to do much of anything. Charging a different card incorrectly. Charging cards multiple times. Charging different prices than what is listed on your receipt. shame that the hard workers on the front ends work is all squandered by the back end incompetence.

The young man at the counter was very courteous and polite. I was late picking up the car due to a delayed flight. He assisted me by advising the reservation may not be there but he would look. “No worries I found it and your all good!” He was professional and while assisting me the line was growing. He acknowledged everyone on line and advised he would be with them all shortly and thanked them for their patience. When we reached upstairs to retrieve the car the young lady was also very attentive, professional friendly. Overall great experience!!!

I absolutely LOVE renting from Advantage! Been in Charlotte 3 weeks and have made it my business to rent strictly from them every week! Great rates, the cars are always clean and smell good. The staff is AMMAZING and make sure youre taken care of every step of the way. From checking in with the hardest working man in Charlotte to picking up the keys with Ms Kim, they make sure to answer any and all questions I had and explain in DETAIL their polices and procedures. I would definitely recommend using this company for your Charlotte car rental needs!

This is a small regional car rental agency with big time customer service and quality clean vehicles. They have some of the best daily rates in the Charlotte area. The pick-up and drop-off was quick, fast, and easy. If you are traveling in the Charlotte area and need a vehicle for travel in North and South Carolina, you should really consider this small agency!!!

I thought I was having great service. The lady booked us a car for 3 days, we had a great rate. Told her when our flight was to be bringing it back. Which was going to be 6:30pm. She said great we will get that in there for you, just drop it off when you get back to the airport, this will be your total. Apparently they were being sneaky and didnt tell me that they would put only 72 hours from when I icked it up, so I get a phone call 2.5 hours before Im due to return it saying that Im late and they are going to charge me $75 for the extra 2.5 hours Im keeping it and to have a good day and hung up. I will never recommend this service to anyone and will be calling the company first thing Tuesday morning to inform them of their unprofessional and sneaky service.I wasnt even going to rent a car, but thought Id give it a shot with them. Uber or pick somewhere else if you ever need to get around. An extra $75 at the end of my trip when the lady told me I could bring it back at my flight, wrote down my flight number and time and everything. STAY AWAY FROM ADVANTAGE.

Advantage Rent a Car offered a significant savings over all the other rental companies. In addition, it was the best rental car Ive ever had! Their kiosk is inside the CLT terminal and easy to access. The associates were pleasant and helpful.

Had a stellar experience at Advantage Rent a Car at Charlotte Douglas International airport. Despite this summer winding down and last minute travelers wanting to work the last few weeks of vacation in post Covid, they were very efficient in handling my request and their lines seem to be moving along faster than everyone else’s at the car rental counter. This was my first time renting and I will definitely be renting from advantage rent a car again!

Cars were in great shape and well maintained unlike a lot of other rental car agencies these days. Highly recommend!

I called earlier yesterday morning to make sure someone was going to be here at night when I picked up my rental car. When I arrived no one was here.. so I was unable to pick up the rental car. I tried calling their contact support and no one answered. So I had to take an Uber for $100!! I called this morning to try and get a refund and spoke to someone who works their and I told him that no one was there last night and all he said was oh ok. Didnt even care! He was SO rude and so unhelpful. I dont recommend this place to anyone

READ THE FINE PRINT!!!I have flown and rented a car 3 times in the past 7 months. Twice to Charlotte, once to Raleigh. I went with Advantage for the best rate and unlimited miles. I got there at 12:50, my rental started at 2 but rather than give me the option to come back they charged me for 2 hours extra. Three days later they called wanting to know where I was located, I was in Virginia with my elderly mom, they charged me another $250 for going from NC to Va. (just over the state line) Said I violated the contract. Apparently you can only go to 4 states and Ava is not one-off them No I did not read the fine print but I have never had that problem before. It cost me almost $800 to rent a Hyundai Elantra for a week, absolutely ridiculous!When in returned the car I spoke with 2 managers about the charges and turned in the keys. The next day I received a text message wanting to know when I planned on returning the car!! Very unprofessional!!The name should be“Take Advantage” because that’s what they do!!

Not even got the car yet but will pay $200 more for any other companyPoor misdirected signage at CL and now 45 minutes into wait for key pick up... they have allMy info and payment- assumed would be auto pick up of key not this!!Only 3 people in front of me at arrival, but one desk clerk, no mask bu the way, and taking foreverHe needs help and to learn efficiency.... this is nonsense

Read the fine print better yet don’t even rent from these people. My flight got delayed 2 hours. I didn’t know they cancel your reservation after 3 hours. After your rate is an 3 times double a day almost messed up my travel plans. It’s bootleg and ghetto don’t even book. Atleast if you reserve with a major company they will hold your reservation for 24 hours. I gave a star because I had to.

Apparently you can’t travel to Florida if you rent from Advantage and it is not listed anywhere that I could find so my guess is it’s buried somewhere in the very fine print. I found out when I went to pick the car up. Save yourself the aggravation and choose another company.

It was July 2nd, the beginning of the Fourth of July weekend. TURO (dont ever rent from them) messed up my car rental and they are overpriced. I found Advantage while searching for a replacement rental on Expedia. The price was right so I reserved it immediately and drove to the Charlotte airport to pick it up. When I arrived there were long lines at every big name rental. I was relieved that I didnt have to wait in one of those lines. Advantage didnt have a line, but they should have. The service I received while getting my car was simple and to the point. The lady representative was professional, knowledgeable, and personable. I reserved a Corolla but she upgraded me to a Camry. When I went up to the lot to get my car, I was impressed with all of their good looking cars. The car attendant gave me my keys and I was off for a fun Fourth of July weekend.

We had such a pleasant experience with Advantage Rent A Car and highly recommend them. We used them at the Charlotte location twice.

Its just worth it to spend the extra money at a reputable company. Slow service. The counter set me up for FPO (which allows the customer to return at half tank) and then at the counter in the garage they changed me to a different car and didnt include the FPO so was billed at 8.99 a gallon when i returned it on a half tank.

Man I don’t even know where to start. It’s really my fault for waiting too long to book a rental. I get to the kiosk and no one is there. Then a woman drives up and says “did you book a rental?” Nah I’m just standing here for my health. Anywho she tells me I didn’t read the signage right and I need to go downstairs. I get downstairs and wait 30 minutes because the front desk attendant lets 3 people skip me because they were “already here.” I finally get to the front tell her my last name and show her my ID. She says “ooooo we don’t rent to NC drivers anymore because y’all be tearing the cars up” I’m beyond confused at this point. So I can’t rent a car because I’m from NC. Just read the fine print if you rent from this place and don’t be from the state that you are renting the car in.

Fantastic people and super easy check-in and out!! Advantage made a normally stressful experience completely stress-free!!

I would give them zero stars if I could. I rented a car in Charlotte NC used it here, and traveled to Virginia before returning it 9 days later. While in VA I received a $2k charge on my credit card. I called my credit card company and told them it was fraudulent after finding out the info/company charging me was based in Daytona, and I had no clue what it was.Come to find out in the VERY fine print of the rental agreement if you take the car to any other surrounding state around NC, you are fine but NOT Virginia. It was a $1k charge. I cannot make this up. They literally took $1k from me with NO REFUNDS. I was not told at all when I picked the car up I couldnt take it to VA, but all other surrounding states. When I returned the car, I wasnt given my final bill either. I had no idea until days later when I saw my $2k bill and passed out. I immediately called, and Kim Carter called me back in management. She told me the employee at the front desk had been there for years (who by the way was not very kind and had a very dry personality) and she told me she was almost certain she told me. She wasnt there how did she know? Watch the cameras, that lady NEVER told me not to take it to certain geo locations or hmmmm would you take it for a $1k charge?? No I would definitely have not! She called me from an unknown number, left me zero messages, about the charge when they charged me. I dont answer unknown numbers due to too many scam and telemarketer calls. She didnt leave a voicemail which I have proof of. Now they want their $2k, and theres nothing they can do?? I was in shock. You need a lawyer, dictionary, magnifying glass, and about 3 hours before you BOOK ANYTHING nowadays. Its all becoming such a huge scam. Kim told me already 4 people fell for this just recently? How is this legal? I feel inclined to hire a lawyer for this.. for unnecessary fees that they charge. $1k is a lot of money.. just to drive it across a state line and then to return the car in perfect condition. Renters beware. They lost my business forever as well as all of my friends/family. DONT RENT HERE.. they will charge you ghost fees and you WILL Have to pay them.

The worst rental experience I have ever had. If you think about renting a car from CLT, just make sure you do not get close to Advantage Rent A Car. The one staff I talked to was the rudest staff I have ever met at CLT. If you want to play Russian roulette and go with this company, make sure you look over all the fine print. This company will add on as much as they can to you bill.

Worst experience ever!!!! Booked my car in advance. When I arrived was told that I had a limited mileage per day. I booked a unlimited mileage had reservation. They were not helpful at all kinda left stuck. I would not recommend advantage. Go to another company

Everything very good ! Car is new an very clean .. Services is so nice.

Kim and the whole team at this location are amazing. I will defiantly rent from advantage again when flying to CLT.

Don’t rent from this hole in the wall rental car company they’ll over charge you and take money from your account and scam you out of your money making fraudulent charges

This is the third time I have used this company its never been great but it was cheep and i could overlook the little niggles. However my latest rental was dirty and as it tuns out not fit for the road as the front tires were bald. Responses from customer service have so far been poor and verging on unacceptable. Judgement will be reserved until I have spoken to them again tomorrow...So 2 weeks later and after putting two new tires on the front (walmart tire fitter was incredulous /scathing regarding how this car was let out of the garage) and a bit of a struggle I have full reimbursement, however, this was only after my wife found the email address of the head of customer service and corresponded with her.Fundamentally this organisation has lost any semblance of putting the customer first and clearly does not have clear policy how to deal with customer issues throughout its customer facing staff. Down grade to 1 🌟. If you do use these guys please check your tires first!

HORRIFIC Experience!!! WORST Rental Experience ever.DO NOT LET A SLIGHT PRICE BREAK FOOL YOU!!!!!!

My rental car was clean and new. The ladies who work there are very professional and friendly. I will rent from Advantage again when flying to Charlotte International Airport.

Not too happy about all the time writing a review to have it erased when I get to Google, site technicians thats a one star for you. The attendants at the airport were fantastic, thats who deserve the five stars. The young gentleman who helped me was VERY knowledgeable and explained the process perfectly. He offered the first time upgrade and I was grateful. This is for the policy makers now. The first time user upgrade..... excellent idea. This is for the fleet managers, dash warning for tire problem was on the whole time we had the car, the tires were worn but didnt look too bad; no question that there was a slight pull to the left so the alignment hasnt been done in awhile as well. Also, the interior vent had been damaged before we picked up the car but there was no way of noting that on the sheet for examining the exterior of the car, Im in no way upset about that but its one of those things that if not noted could come back to me. IF we were supposed to write that on the inspection sheet there was no indication of that, neither was that communicated by the attendants. Otherwise, thanks for a good rental.

One of the most unprofessional car rental service I have encountered.They use to charge me after a month also . Its hard to find no directions .They will give a very good rate and attracts you .once you reach the reception they try to charge you more .

I was very hesitant after reading the reviews, paranoid even, but it was last minute & I wanted to save a lil money. So I took a chance at CLT Airport. Feb.26. The manager Calvin was great. Very helpful & made sure I was good. I was in and out in 10 minutes in a brand new Toyota Rav4. I will definitely use their service again. I saw somewhere in a review about hidden fees. There were none. Just a deposit for incidentals,which u get back. Just book ur pickup and return times as accurately as possible as late returns accrew additional fees as it should.

Awful experience! Tried to extend and felt like they were taking advantage of us. I wouldnt ever rent from them again.

* BE AWARE RENT SOMEWHERE ELSE*I advised the sales person not Antonio but the other gentleman that, that car wasn’t what we reserved and also car had issues, he said sorry that’s all we have available so unless you upgrade and pay more money, car shaking on highway, engine light on, they ask me to drive the car to drop off spot another 30 miles away, it will be ok if something happens we won’t charge you, what a joke,Please stay away because if you don’t have their insurance they charge you for the car when it breaks. Good Luck If You Rent From Them.

Ive never had such good service in regards to renting a car. I landed at Charlotte Douglas Airport desperately needing a vehicle but didnt have much time. I explained my situation to a gentlemen there by the name of Calvin and he made everything happen quickly and seemlesy. Not only was he very informative but was also very polite throughout the whole process. I travel for business very frequently and will be sure to use Advantage from now on. Im only hoping that all of Advantages employess are as helpful as Calvin

Worst experience ever DO NOT I REPEAT DO NOT RENT from this CAR RENTAL got there had to wait at least 40 minutes. Got to the car and it was dirty the carpet was stuck w a candy the cup holder were dirty . My family member has 2 kids and you can only imagine kids like touching everything. It was a mission to connect my phone to the Bluetooth. Lastly they ended up charging an extra 60$ On my card . I call and no explanation whatsoever of why they did this.

Quite the experience for sure, Calvin the sales rep was awesome, funny, very nice and very helpful, i was in and out and on my way in about 20 minutes, he even gave me his cell number just in case there were any problems,everything went well. Thanks Advantage 👍, and thank you Calvin

Flight was delayed. Got there at 10 pm place was closed. Couldnt get a car so Ill never book with them again

Good economic value! Good service!

Slow as you can imagine. 1 person helping 15 ppl, average 20 minutes per person.. never again

Worst service ever please dont rent a car with this people I return a car full of gas and 2 days after they charge to my credit card $200 dollars for gas when I call to make the claim they dont answer

Donna C. Your deserve 10 Stars. You company should be pretty happy about having you. You a perfect definition of what perfect customer service is about. From your smile to understanding my concerns you were totally perfect. Keep up the good work. We need more people like you in this world. THANK YOU!!!!!!

I recently had an opportunity to rent a car from Advantage Rent A Car at CLT airport. I was very skeptical at first as I have not seen or heard this company. But the cars and services provided to me changed that opinion. Customer service rep was very friendly, didnt push or up-sell unnecessary items. Car was a newer model, ultra clean. No hassle pick up or drop off. The daily rate was much better than the other car rentals. I would recommend Advantage Car Rental. Try it out if you get an opportunity.

Booked through Priceline and when I got to the desk 3 hours early and was told that the car I reserved was already gone. I was told the only way I could get a car was to upgrade. Then I was told to pick out insurance. I told them I already had the insurance included in my reservation. That’s when I was told I couldn’t have a car unless I picked one. It was going to end up costing me almost $300 more than I had already paid. I reserved a economy car in which they said they didn’t have. I upgraded and got a tiny car that I paid extra for. There was a couple next to me in line that was having to argue with them over the same stuff. It started feeling like just a big scam. They go through travel companies and when you get there they start trying to add more stuff on so they get more money from you. Of course when your traveling and need a car, they feel like they have you and start adding more cost. Not sure if that’s how they work or if it is what the company makes their workers do. Then when I called customer service I was told it was my fault. They claimed I asked for the upgrade and extra insurance. They told me it was my fault and they did nothing wrong. When your told they have no car unless you upgrade and that you can’t have a car without extra insurance what do they expect you to do. You should be ashamed. Scamming people for more money. Most unprofessional company I’ve ever dealt with.Oh and I just love when they respond with contact customer service. If they had only read this they would have known I already contacted their customer service and was let down by them as well. Trying to blame the customer for them being scam artists.

My car died in front of my house.....that was pretty good considering. Advantage managers came to the rescue having another vehicle brought to my home and taking the first one. Wow I really appreciated that, I needed to get to work after having my personal vehicles shipped to my new home on the west coast.

Worst experience!!!!!!we were rented a gross dirty car, booger stuck to the window, bumper falling off cigarette burn in the super stained seats smelled dirty looked dirty, unacceptable and paid over 30$ dollars a day for 5 days. Bad customer service. The car was in bad shape they dont take care about there cars and they dont care about the customer. Its a ripoff and the didnt have something else to give is.Do not go through this company. Trust this review.... it not right what there getting away with. I have video and pictures from the day we picked it up decide for your self.

Checking in after a two hour flight with a toddler, the customer service representative asked if Id like to prepay for gas. I declined, as I always do. The employee then said because my rental was a local rental, that there would be no charge for gas. This was my first time doing business with Advantage, so I was pleasantly surprised to learn this. However, unbeknownst to me, she had in fact charged me $45 for prepaid gas against my wishes. We returned the vehicle with 3/4 tank of gas and the attendant seemed surprised when I told him what the customer service rep had told me. I called the company two days later to dispute the charge. They refused to waive the fee and offered me a 20% off coupon. I wont be needing it though. This was my first and last time doing business with Advantage Rent a Car.

Checking in after a two hour flight with a toddler, the customer service representative asked if Id like to prepay for gas. I declined, as I always do. The employee then said because my rental was a local rental, that there would be no charge for gas. This was my first time doing business with Advantage, so I was pleasantly surprised to learn this. However, unbeknownst to me, she had in fact charged me $45 for prepaid gas against my wishes. We returned the vehicle with 3/4 tank of gas and the attendant seemed surprised when I told him what the customer service rep had told me. I called the company two days later to dispute the charge. They refused to waive the fee and offered me a 20% off coupon. I wont be needing it though. This was my first and last time doing business with Advantage Rent a Car.

I visited on 1/20/2020. The young lady who took care of us at the check-in desk was very helpful and nice. So was the woman at the pick-up counter. The process was quick and I experienced no delay. Very good staff, clean cars!

We did a reservation a week ago. We came to the airport to pay. They processed our payment and gave us our contract with the car license and everything but when we got to the place to pickup the car, they already rented! Super unprofessional

I was very nervous about renting from Advantage after reading the numerous highly negative reviews. My last car rental experience (with another company) was a disastrous experience I had no desire to repeat. However, I had already paid for the rental and it was nonrefundable so I decided to go ahead and see what happened.I am happy to say, I was treated well by the lady at the Advantage counter in the Charlotte, NC airport location. Everything went smoothly. I was a little late getting the car back to the airport, but called ahead and they were very understanding. When I dropped off the car, in a bit of a hurry to catch my flight, the staff were very understanding and helpful in getting me out of there quickly.Thank you Advantage for highly exceeding my low expectations.

Great customer service, friendly, positive, best prices available when I was searching. Car in good condition/ no problems. Only drawback is, as they are a smaller company, they are most distant walk in the rental car building.

Awesome new location and lots of choices and they even have luxury cars for rent. I mean luxury like Corvette and limbagerni for $500 a day. However, its a maze trying to get to the location from the airport is crazily a maze

They charge me 250 deposit and after 2 months I still don’t have my money back I return my car in perfect condition

This place is literally the worst never ever going back

Our flight got canceled and was not going to leave until late the next day. The customer service representative was very accommodating and was able to get us a rental car so we could get home. The car was in great shape and the whole experience was great. Would definitely be renting a car with you next time.

Doing a one way rental so not many options to choose. Rental had less than 1/2 tank. Was told 2 options.. wait for them to fill it up and bring back(its 10:30pm so late) or just bring it back w 1/4 tank. Notation on paperwork by their agent showing that. Dropped off car 12hrs later in Raleigh w 1/2 tank. More than required. Showed papers and explained to Raleigh about fuel. When I get home, had a $119 fuel charge. Now dealing w customer service to remove charges, whom I can barely understand.Car itself was nice but smelled like wet cat and had cat hair in the vehicle.

Never again. I booked a car week ago, called 1 day before picking up to confirm, and when I come, I was told that they dont have car what I booked and I have to find somewhere else.

Not sure what the problem is here. I have a reservation. Been waiting in line for over 30 minutes. Ive seen one completed transaction and another that is STILL happening. There are 3 people in front of me. When youre at the airport getting a car, dont most people already have reservations? You walk up to the counter, give them the reservation, show them your license,hand you the key and your off. Slowest place EVER. Prices are good, but not sure its worth the wait.So..... after an hour I did get my car. My husband had time to go get a car downstairs. But we wanted to stay on track so he cancelled it. They UPGRADED us and then also lowered the price. I was also informed that there is a NASCAR race this weekend. Knowing that, seems they should have planned better for manpower. But overall, I will change my previous 2 stars to 3 stars.

These poor reviews are truly shocking to me. We had the worst flight into Charlotte that you could imagine. When we left Oklahoma City it was raining and storming so we had to pack everything up in the pouring rain. The airline lost our luggage, my shoe broke, and my baby had a massive diaper blowout on the flight. Needless to say, we were completely worn out and downtrodden as we headed for the rental car kiosk. Miss Donna was amazing. she did everything that she could to get us in and out as quickly as possible. She asked how our flight into Charlotte was and after I told her how horrible it was she offered us a complimentary upgrade. In my 10-minute interaction with her I could tell that she truly cares about people and was compassionate about her job. The return was so easy and so fast.

DONT USE!!! ADD IN CHARGES WITHOUT VERBALLY TELLING YOU!! My husband and I rented a car through Expedia with Advantage. The agent asked my husband will there be an additional driver? He said well I think my wife to he on the safe side in case I needed to drive. The agent NEVER indicated there would be an additional charge for this. Had we known there was a charge we would have said we were not interested because I rarely drive anyways!!! Upon getting our e-bill we saw we were charged for this. We called immediately and the company would not refund this charge!!! This is a VERY DISHONEST BUSINESS PRACTICEAdditionally, the car we rented had a leak in the tire which we had to fill throughout the weekend which was a HUGE PAIN AND UNSAFE. We didnt make a big deal about it but kindly reported it without asking for any reimbursement. And then they sock us with that Additional driver charge. Will never rent again from them and we rent cars all of the time.

I will not rent from them again. The agent was very unfriendly and unhelpful. She led us to believe the car we had rented was tiny. She didn’t make the extra charges clear. We upgraded to a bigger car and saw the original car. It would have been great! We ended up paying $100 more than we had planned.

This was my first time renting with Advantage, and it was a good experience. The staff was super nice on both ends. Upon return they refunded my deposit immediately, before I was finished unloading my stuff, so I was able to check my email for the refund before leaving the car.

Such a welcoming and refreshing team to meet with after a long day of delays and travel woes! Tereena made my quick and easy and even put me in a better mood :). Latrissa checked me on my return and was just a pleasant. Thank you Advantage for having such great employees!

Worst rental car experience EVER. My flight was delayed by an hour and they gave my car away! They called me WHILE I WAS ON THE FLIGHT to see if I was coming to get my car. Why do they ask for your flight information to monitor delays if they are going to give your car aways anyways!? Had to pay an extra $150 than what we were initially going to be charged and go through another rental service. Never again.

This was a great rental! we returned it at the end and had an issue with billing, Customer service quickly fixed it over all was an excellent experience! Would rent from agian..

Great customer service!

People are nice, but the place closes at 10 pm instead of 1am as advertised on the website. I was not able to pick up my car and had to get it from enterprise three times more expensive. So, always call and verify the details or you will be stranded in the middle of the night.

Tereena at the Charlotte Douglas Airport location was a pleasant welcome to my home city of Charlotte. Thank you for the kind & efficient service from all of the members of the team there. I will rent with Advantage again.

First time to use Advantage Rentals. We found the car price much cheaper for the same size car than the other rental agencies, It was clean, fairly new and got us up and down the Blueridge mountains without any problems. We will be using Advantage on our next trip.

Horrible experience renting a car from Advantage in Charlotte NC. The First car they offered me had a missing driver side mirror. The Second car had dents all over it, and over 36,000 miles. I was in a hurry, so I took it anyways. Upon pulling out, I heard something rattling such as the muffler. Not just a little rattle, but something serious. So I turned around and headed back into the parking garage where the rental cars were kept. I asked for the rental car guy Jay, to please come look at the car, and he said its not my job. I was completely taken back that he refused to walk 10 feet and look at the car. And then he said he would give me another car. I asked him to look over the new car with me. He said again it was not his job. (Very odd use of words). I asked for the manager, and he said not available. I asked for the name and phone number of the manager, and he circled the 1-800 number on the top of the contract, and told me to call that number. I asked his name, and he wouldnt give it to me.I returned to the counter inside the airport, cancelled my reservation, and asked the name of the person at the outside kiosk who was so incredibly rude. I also provided my name and cell number to have a manager call me.After cancelling the car, and I went to Budget. Saved $50 on the rental, and got a larger car. I really came out ahead. 😄When the manager called me, I forwarded him pictures of the 30+ dents in the car. I told him about the horrible experience with Advantage customer service, and the condition of the cars that were offered to me. I will never accept another car from Advantage; they should be thoroughly a shamed of themselves for offering cars in such poor condition.

Booked car and insurance on Hot Wire. Attendant immediately applies pressure to buy additional insurance through Advantage. Charged $200 deposit which was not mentioned anywhere. Signed up for and economy car got a dinged up mini van. Called to extend rental 24 hrs and they wanted double the daily rate of the previous 3 days. Try another co.pany.

Had a great, smooth rental from Advantage last weekend. We arrived in around midnight, and despite the late hour everyone who helped us was ready to assist, extremely friendly, and accommodating. Weve had some nightmare, late-arrival rental experiences, and renting from Advantage was quite the opposite! Thank you for making our trip so pleasant and straightforward!

Used in Charlotte, NC. Professional, polite, and efficient. Got me in and out quickly and did not try to up sell me options I am not interested in. At a great price.

Went to pick up my car after getting off my flight. I had booked on Hotwire weeks prior and was told there was not a car available to me because I used a third party site and I’d have to be on a wait list. The lady at the counter said if I had purchased directly I wouldn’t be on a wait list- thanks a lot. Advantage, Maybe you shouldn’t make yourselves available to book through a third party- thanks for wasting a single mother’s time.

They really dont give u much to choose

LIED. Rented car and said unlimited miles when I got to rental office had to pay 20 more a day. Wasnt gonna pay it but my great aunt passed away. So got the van but last time using this Company.

Fraudulent Business alert! This company added in an unlimited toll road package despite me not traveling on any toll roads. When I addressed this in person, the representative deleted the charge. I discovered the charge was added on days after it had been deleted by the company representative. I addressed this with customer service who offered me 10%, 30%, then 50% refund of the fraudulent charge. As if I would allow you to charge me a 100% fraudulent charge then give me 10%, 30% or half of it back?! Im filing a North Carolina Better Business Bureau fraudulent claim report as well as with my credit cards fraudulent division. Stay away from this scumbag company!

The service clerk was clearly taking advantage of me and my little knowledge on car rentals. I ended up paying $250 additional to my original rental of $160. I thought that was bad but then I went upstairs to collect the keys and the 3 people behind the booth did not bother to look up but carry on with their interesting conversation amongst themselves. The woman simply held out her hand for me to give her the confirmation page and carried on with her conversation with her coworkers.Needless to say I wont be using this company again. The money I thought I was saving by using a smaller rental company ended up being more and less friendly then the bigger rental companies

Great experience ! Great customer service

Coming from a nightmare experience just the previous night (got there after hours, and couldnt get a car) to meeting a group of young well trained professionals, I received service second to none.Looking sharp in their uniforms, the young ladies and men were wonderful. Ms Taylor ending up assisting me, but they all played a role in giving me a lovely selection. GREAT SERVICE from ADVANTAGE RENT-A-CAR. Highly recommended.

Excellent experience with customer service representative. Very informative and you could tell she loved her job and the customers! 👍

We had a death in the family and I want to thank Donna. She is the best of the best! She was very professional and kind. Because of Donna I will be back for my next car rental. Everyone was very friendly when we picked up and returned the car. Wonderful experience!Thank you,Mark and Carol Capuano

Rented a car on line, a Kia. Upon getting to Las Vegas rental was told there was no available Kias but they had a older Passat, okay no problem. We were asked if we wanted insurance we said no. We told the clerk repeatedly that we didnt want insurance, even showedour insurance cards. We were tired from the flight and time so my husband initialed under collision damage waiver as told by clerk to deny insurance. Wrong. It was for insurance. DO NO RENT WITH ADVANTAGE.

There were 3 agents in the booth, only one was working. There was 8 people in front of me and it took over an hour to make it to the front. There were no cars so we all had to wait and when I did reach the front the car I rented was not available so I had to take a lesser. car. This is the second bad experience with Advantage and it is the last one.

Counter agent lied to me about gas prices so I would pre-pay a full tank of gas. She told me pre-paid was cheaper than what I could get it for outside the airport. This was a lie. Good customer service should try for satisfied customers, not just a quick buck. I will not rent from Advantage in the future.

Not sure if my complain is legit but I received an e-mail in the morning that my reservation is confirmed, the reservation was made 2 weeks in advance but when I arrived at night to pick up my rental I was told that they dont have the car available for me and nothing they can do to help me, they asked me to try a different car rental services, It wouldve helped if they wouldve notified me at least couple of hours in advance so I couldve made different arrangements, I understand people extend their rental and dont return cars as scheduled but some planning needs to be done and customers need to be notified, communication is the key!

I rent a car from CLT Advantage every 2-3 months when I visit my 85 year old mother. I consider the CLT Advantage team family. When I used to shop around Advantage was always the least or second least expensive rental agency. Now because of their great service I dont even bother shopping. Their cars are always newer models and spotless. Awesome experience.

Fraudulent business, extremely poor service. They charged me $60 on return when I prepaid for the car already. On inquiry, they said I returned the car with empty fuel and that was on a contract. I never return car with empty tank and fill it by myself on return. It was the first time renting with them. I use to rent with Hertz, Budget and never have these issues. Advantage is too bad and fraudsters. Stay away from this rental company.

Absolutely terrible experience with this agency. Rest assured that they will find a way to make your life difficult. I was charged $25 on a $0.50 e-toll and was thrown around to about 10 different customer service without reversing the charge.

Rather small rental agency but seemed to be very professional at CLT airport. Priceline had them as the cheapest for a midweek one day rental. Didn’t want a minivan but the cheapest.

I reserved a full size car. I was told no full size cars are ready and asked if I wanted a compact. Most other companies offer upgrades when they are at fault or dont meet their end of the reservation. Not Advantage!! You get to wait or down grade. So I waited for about 30 minutes. The upstairs staff are RUDE and very unhelpful. They think everyone should know their way around that location and all of their processes. They almost refuse to come out of their little office building. Ive had bad experiences with Advantage before, just be cautious.

Beware the rate that you get online. You may think you are renting a car but you are only paying a renter deposit which they do not tell you. Youll find out after returning the car, the actual cost will be almost double that. Naturally when you drop it off you get a Youre good to go, well send you an e-mail later! with no mention of any additional cost until after you are no longer there in person so you cant throttle the staff once you see how much more they charge your card after dropping it off. Typical shady business practice.

Excellent service. Agents and employees super friendly and professional. Employees went over and above to help us. Thank you Advantage!

Absolutely trash of a rental car agency.. Never rent a car from this scamming worthless wanna be rental car place. They weasel you around and make you pay for absolutely every thing. Dont let them screw you out of the toll package and not ask you about it. $25 fee for every toll you go through, and I just so happen went through 15 and was uninformed. I will be calling corporate shortly. It all started out with taking 45 minutes to find me a rental van that u reserved weeks prior. Upon check in they tried to grt to me book any other car other than a van because they just rented out the one I had reserved. 45 minutes go by and they two employees were scrounging around clueless trying to find me a van. They proceed to find me a van, but as Im driving over the west Virginia border I revieve a call asking for the numbers on letters on my keys because they just so happen to give me the wrong car?!? From the start it was all a headache. Next comes a unnecessary $20 a day charge for unlimited miles that they do not say anything about. Cool I paid the extra $240 no problem. Upon returning I was informed about this ridiculous scam of a $25 fee per every toll you roll through when you don’t purchase the toll package. I was never informed or was asking about any sort of toll, and I will be making a phone call to straighten out this scam. Morale of the story, don’t waste your time with this trash

The only compliant I have is the directions from the airport terminal to the rental counter and/or cars. The staff were polite, friendly, and efficient. The car was perfect, and the rental process was flawless.

I was supposed to have $10 a day rental...was charged $23/day. They didnt have the compact car & uncharged me, despite booked rate of $10/he.I will definitely be disputing this upcharge for their lack of compact car reservation.

Very helpful staff and great car. It was a new Hyundai Sonata—much better than I expected.

Rental car had a bad AC system and the car was rested on a warm day. Also there was no power to the cigarette lighter ports to charge a phone or run a GPS. The people at the counter would not make any adjustments and simply told us to call corporate instead of dealing with the problem. This was at Charlotte airport where this happened.

Upon arrival the car had trash and crumbs. The back trunk would not open and had to be open physically. The passenger seat beat was squeaking the entire trip. It was incredibly annoying. The windshield wipes were awful. Every time it downpour the car had to be pull over due to the cheap and worn out wipers. And a day before returning the car, the tire pressure indicated low air. One thing after another. Horrible!!! I was anxious the entire time I drove the car. CRAZY!!!!Orbit stated my total was going to be $280, grand total can to $480. How I have no idea 😠. Never got my $200 deposit upon return !!!!

Courteous, efficient service. Nice car. Better than other rentals I’ve used in Charlotte.

Never rent a car from this company. They are con artists and frauds. If you rent from them you will find out the hard way. Just remember that you have been warned.