I recently stopped by to take a look at a used F-Type and was assisted by Matthew Smith. Matt ended up being able to secure a brand new 2022 with every option I wanted for next day pickup. I cannot recommend them highly enough. I am not a person who likes to spend the day at the dealership when buying a car. Nearly everything was handled through text/phone and I spent about 20 minutes in the actual dealership signing paperwork and then leaving in my new Jag. Great people - ask for Matt!

We had a great experience with working with with Brian Hill. He was very knowledgeable, kind, and courteous. On our initial visit, we didnt find the car we wanted. He followed up with us as soon as he found the car we wanted. He took his time to explain all the features of the car we purchased. Highly recommend this dealership and Brian. Would give him 10 stars!

As always a great experience and a pleasure to work with. Thank you Samantha and the rest of the team!

Preston Caldwell in the service department was very helpful and a pleasure to work with. My experience with Preston and the service department was great. He was committed to great customer service and very friendly..

Love my new car. My salesman Phiera made the process super easy and Melissa did a fantastic job showing me everything my new Jaguar has to offer. With out a doubt this is we’re I will be purchasing my next vehicle!! Thanks you Jaguar Land Rover Charlotte for the great experience!!!!!

The service team at Hendricks Land Rover/Jaguar has proven themselves to be second to non as far as I am concerned. The new service manager Mark went over and above to help me with multiple issues. The were more than professional, they showed that they really cared. Not just about my vehicle but also about my satisfaction overall. Excellent team and excellent leadership.

Excellent service, they answered all my questions and serviced my car promptly!

Hi I just wanted to leave this experience at the Jaguar dealership in charlotte. I had such a great experience there. I had Gregg Davis as my salesperson. I had been having a lot of difficulty deciding on a car. I actually changed my mind three times between a jag and a Range Rover. Sounds like a nightmare, but Gregg was so patient and encouraging, never pushy which made me so comfortable. I finally made a decision and am so happy with my decision. I hate being pressured and this was so wonderful. Next time you are looking for a car you need to stop by and experience what I did, you will be happy with your decision. Have a great day!!

The service staff was very pleasant and accommodating. They went out of their way to help! The facility is amazing!!

I am very impressed with Brian Hill. He is extremely knowledgeable and kind. I would recommend requesting him the next time you need a car. He has my trust.

Very welcoming and kind staff! They made car purchasing process much easier and less stress inducing. Very professional and recommend doing your car purchasing details with Samantha Jackson who is the classiest person I’ve ever met.

The service was expeditious, professional, and courteous. From introduction to the finish Mr. Agosti was very informative and helpful. Thanks for an excellent experience and interaction with such a great group of individuals. Mr. McCauley satisfied customer!

Great dealership and salesman. Very easy, smooth process to buy my car. I would certainly use this dealership again!!Also, I love the Range Rover Sport!!

Very pleasant experience while we browsed around the facility. Melissa’s positive attitude and kindness was much appreciated. Everyone was really helpful

We definitely need another dealership in Charlotte!!!!! It is impossible to get anyone on the phone! I waited 3 weeks to get an appointment for a diagnostic on my vehicle and once they received my vehicle I never heard from the dealership! I waited 10 days and even then I had to call them just for someone to take my number to call me back! I wish I never had to deal with this place again!

Just bought a used Jaguar, wanted to get a multipoint inspection to check over my purchase...was told they cant get a car in service for at least 6 to 8 weeks?! Im sure I would have spent quite a bit of money with them over the next few years but I guess I will look elsewhere. What kind of service is that?!

First, the new facility is beautiful. I really enjoyed the service drive-in. The floors have cameras that check alignment and tires that show on a screen inside and you can see if your car needs those services. The check-in area is beautiful, very airport-ish. I had Kevin and he totally redeemed himself 😊we even talked about it. He let me know upfront what to expect when I got my car back, explained the process in layman’s terms so I’d understand. I ordered a rental/loaner and that process was quick and smooth. Next morning, my car was completed, cleaned and ready. Check out was quick, recommended services updated and I was out of there! The best interaction one could ask for when getting car serviced.

My experience was by far the best of any other dealership. Andy is knowledgable, very helpful, a great communicator and has answered my calls even months later if I have any questions. He will definitely be the reason Id return as well as recommend to others Jaguar of Charlotte, Independence Blvd.

Building looks amazing. Samantha was a delight, such a kind young lady. Thank you for everything

Service went smoothly and they did their best to ensure I wasn’t inconvenienced in any way. My representative, Gary Buss, always kept me informed of the service progress and was helpful throughout the process.

Always prompt and polite service. New facility is best around but the staff is the reason I keep coming back.

What a amazing experience excellent Preston was my advisor Taylor .did all of serviceing. I LOVE IT HERE!

Overall The staff is really what has me coming back. I had a great experience at Jaguar Charlotte thanks to Mr. Preston Caldwell. Mr Caldwell was great to work with- he provided constant updates about the status of my vehicle. He went above and beyond to assist me while my vehicle was being serviced at Jaguar Charlotte. I would strongly recommend Jaguar Charlotte. I will certainly do business with them again.

Thank you Gary Buss for taking such good care of my car. In and out in no time! Fantastic service!

Gary and Mario in the service department are always my go to guys here. Have been there forever and are really helpful. Really the backbone of the service side. The whole staff is full of good people both in sales and service. It’s a shame they don’t have compensation for these guys.

Brian Hill is the best! Most knowledgeable salesman around.

I have never been more satisfied and absolutely wowed with a car buying experience as I am with the most recent car I bought from Jaguar Charlotte and I couldn’t have had a more pleasant experience dealing with my salesman who I will continue from now on to buy a car from. Thank you so much Matthew Smith for being a superb and caring car salesman for 26+ yrs I have never met a car salesman with the knowledge and integrity you have. You showed me such respect and understanding walked me through the entire process. I can see why you have customers for life and you now have another. Thank you so much for making this experience the best it could ever have been.

They had my car for days before I got a diagnostic report. I called and texted the numbers provided and no one would call me back. Finally I started calling the dealership directly and on 4 different occasions was promised a call backWithin an hour only to have to call back again myself. Service managers, shop managers no one ever called back. They ended up giving me a loaner vehicle but it took over a week to get the repairs done. Not great service.

The new building looks great, the people were very friendly, and Samantha went above and beyond during our purchase and service! Would recommend!

I wouldnt’ buy a Jag from anyone else. Brian Hill is the best.

High quality service. Outstanding personnel.

I arrived at the dealership with a concern that the flap to my gas tank could not be opened. That was resolved very quickly. In addition they discovered that one of my tires had a slash on it. Again very quickly they mounted a new tire to reslove the pdroblem

Shout out to Gary in service. Hes my guy over at JLR charlotte. All of the advisors are cool, but Gary is awesome.The service standards here are impeccable and I would highly recommend.second shout out to Neil, who sold me my car. It couldnt have been easier and I feel like I got a great car at a great price.All around top shelf dealership experience.

I had a great experience with Land Rover, Phaira, my product specialist was very knowledgeable and so personable it sort of felt like we were friends. I ended up getting one of the best vehicles ever and I’m still in shock. Thank you guys so much.

I had a wonderful experience at Jaguar Charlotte. We worked with Lester McKoy and he did a fantastic job. He was so professional and friendly. I would recommend working with him and buying from Jaguar Charlotte.

Samantha was wonderful to work with! She’s so knowledgeable and her customer advice was top notch!

Brian Hill and Jaguar Charlotte made buying my new F-Pace a dream. He was incredibly knowledgeable and professional. He was always so responsive to my calls and emails. My F-Pace is so beautiful and so much fun to drive- I feel like Brian helped me find the perfect car for me. I will definitely be calling him again when it is time for my next Jaguar!

Im going to start with four stars for Jaguar of Charlotte after reading some earlier reviews. I have been coming to this location for about a year and have had nothing but pleasant experiences. My Jag is a newer model which I purchased elsewhere. Nothing but great service and exceptional customer service via Mario and Kevin. Loaner service exceptional! In fact Im currently looking at the 2022 Ranger Rover Sport which I was immediately assisted with when I started looking. Perhaps management does read the reviews and address the concerns as they arise. I would recommend this dealership to anyone. P.S. They dont seem to have a lot of colorful cars!!! lol

Great experience start to finish. Our product specialist, David Ash, was awesome to work with. Friendly and knowledgeable. No sales pressure, but was very responsive when we had questions.

Always ask for Brian Hill! He is the best and always takes great care of his customers!

Mario in service is amazing. He always goes above and beyond and is always consistent. Could not have asked for a better experience. He deserves a raise!

Kevin Walburn has been amazing both times I’ve been in since purchasing my vehicle. Communication was excellent and he was very thorough. Even though I told him I wasn’t in a hurry this trip, and that they could take their time, my vehicle was ready earlier than I expected. I had regular updates throughout the time my car was being serviced. Waiting area was comfortable as well. I’ll ask for Kevin every time going forward. The level of customer service at this dealership is unparalleled and will keep me coming back for years to come.

Beautiful showroom. My salesperson was helpful but not pushy. I’m not much of a person to haggle and they made me super comfortable.

Always fast and friendly service. Great staff.

Amazing experience had a repair n Gary was outstanding he needs a raise or give him a new car he deserves it .. Made me feel so special n great with communication... I love u Gary

The tech, Kevin, was friendly and courteous. His time estimates were accurate. The waiting area was clean and comfortable. I would have preferred more detail about the service and why parts were replaced. Otherwise, a very good experience during my visit.

Had a great experience here with Samantha and the Jaguar Charlotte team.. thank you!

My wife and I were recently traveling from North Carolina back home to New Orleans. While driving on the Interstate north of Charlotte we were unable to avoid running over an object in the middle of the Interstate. We stopped at the Land Rover dealership in Charlotte to have them check things out. Of course we didnt have an appointment, however Preston Caldwell was able to get our vehicle into the service area right away. It turned out to be a very minor problem which they were able to quickly repair so we could get back on the road. Preston delivered excellent customer service and we were very impressed.

Exceptional car buying experience from the beginning to end .....all car dealerships should model their dealerships like This!! Most courteous and professional people I’ve had the pleasure of doing business with in a long time....and that’s coming from Texas!!!

Thank You! Love my new car!

Had my car service there. Service was excellent, my advisor Gary was very helpful and professional.

I’ve been a loyal Jaguar customer for years and love the new facility! Everyone is super helpful everytime I walk in. For my Encore Samantha helped me with knowledge about the in and outs of my new car and she was so helpful she answered all of my questions!

Recently bought my first Jaguar 🚘. Neil Persad made the buying process very easy. Thank you

Pheira was an excellent salesperson to work with. We had not intended to buy a Jaguar, but my wife was intrigued. I wanted her to drive other vehicles to compare, and Pheira encouraged her to do so. No pressure. No showing us 9% rates and making us haggle down. Overall great buying experience.

They gave us a loaner that was dirty inside and out. Not a real big deal but its Jaguar. The rental only had 70 miles left in the tank. Thats a bigger deal. Took from first thing Friday morning until the following Thursday evening to get a Thermostat replaced. Really? Called 4-5 times Thursday morning because I was told Wednesday at that latest and couldnt get a human on the phone. Thats even a bigger deal. The service is usually great but this time around, Bubbas garage would have done a better job.

Great New location! Awesome customer service and advice! Kevin Walburn has been fantastic to deal with every time I go in!

Updated facility looks great. Cant wait to come back and look around more.

I had a tremendous experience with the team @ Jaguar, Charlotte. 90% of my purchase was done virtually and I got to know several members of the team from Jeff Johnson to Will and Matt Smith, to help finalize my transaction once I got onsite.In knowing my target vehicle, the price was competitive, their consultative way in offering a secondary finance option saved me 3% and they were so professional through the whole experience. The onsite team echoed the excellent customer service experience and I could not be more pleased with my purchase.I drove over 3 hours for pickup, they handled the current health events with such class and even arranged for a return of my rental, so I could leave it on the lot. This team really set the standard in how virtual car-buying can be done.

Very little variety, mostly due to space constraints. Pricing on used units is not competitive when matched against other local dealers. Best deals are found elsewhere. Have visited the lot in three occasions and have never been greeted (I dont mean hassled, just waived hello would suffice). There is a new location being built just down the street... surely things will improve with the addition.

An exceptional car buying experience since day ONE! Thanks so much to Jeff for all his help with parts!! Would 100% recommend to anyone...GO!Jaguar Charlotte and Jeff will help you drive away and KEEP you driving HAPPY for miles and miles! 🏆

My name is Terry Green and my experience with Jaquar was excellent as always .The new location is awesome with really cool perks like Starbucks quality coffee drinks and great snacks.Above all was the customer service that I received from Kevin Wilburn .Kevin made sure I was informed every step of the way of maintenance recommendations and helpful tips to keep my badass Super Charged Jaquar in peak running condition.Even the receptionist out front made me feel like I was top priority first class all the way .Thanks Jaquar of Charlotte.

Disappointing product and disappointing service. Continuing trouble with our F Pace infotainment system. No audio from any source. Did a system reset and it worked for a day. I was at the dealer a month ago for an update that was supposed to allow updates over the air. No loaner and the dealer is an hour away. Now they cant fix it over the air and its another hour there and back and again no loaner for this repair. Certainly not a luxury experience.

We had the absolute best experience working with Neil Persad at Jaguar Land Rover Charlotte! Our 2019 Discovery, that we purchased from him a year ago, was totaled in a hurricane and he went above and beyond to help us find a new car that we would love just as much. His knowledge and passion for what he does is infectious! He showed us several cars, went over the details of each and how we as a growing family could benefit from each. We ended up back in a Discovery because we love it! We will forever be loyal customers of Neil!

I just take my Jaguar to the Hendrick Jaguar Charlotte and the Service was Excellent very good energy the staff was great I strongly recommend it

I have leased three Jaguars from Brian Hill. Obviously I am very pleased!

Nice showroom. Helpful staff.

Chris, our salesman, never returns my phone calls or emails.

Just wanted to say what a great experience I had with Jeff at the parts counter. Super knowledgeable, friendly and helpful. Thank you!!

Neil sold me my first Range Rover Sport. I will never look at another brand ever again. His service and expertise sold me from day one.I’m a hard sell. Neil made me fold. Neil, thanks for everything you have done. Jaguar Land Rover Charlotte will always have my business.

3rd jag from Neil, simply the best! Thanks for all your efforts to keeping me with your brand. I love my car and Neil is my guy!

My husband and I went to look at jaguars.. Could have paid cash but no one came out or acknowledged us... Then the white couple came up and a salesman came out...ouch

On 3/3/21 I had car serviced for rear wheel bearings repair and tire pressure system fault light remaining on continuously. Car was picked up on 3/8/21 at which time tire pressure light is off, two TPMS sensors reported replaced. Cost $519.44On 3/10/21 the TPMS LIGHT COMES BACK ON. Spoke with Advisor Kevin Walburn, returned to dealership on 3/11/21. Now told the rear TPMS sensor need to be replaced because they were not Jaguar brand. They had functioned find for several years. I dont know why the first diagnostic did not reveal this. He offers to not charge me for labor of replacing do my inconvenience of having to return. The cost for parts was 329.94 for two more sensors which I could not afford and did not get so ight is still on.I have utilized Jaguar(Scott and then Hendrick) for service ongoing and never before had problem with not getting service completed and receiving costly misdiagnosis.

I must say Jaquar of Charlotte did an excellent job in providing and programming my new key fob for my recently purchased 2015 Jaquar Rtype super charged .Tony Diorio along with Kevin Walburn aswell as Supervising manager Jeff went above and beyond to make sure I was taken care of .Ive always dreamt of owning a Jaquar and that day has finally come and now that Ive meet and worked with a great team who is very knowledgable of jaquar Its safe to say not only will I be back but I look forward to my next Jaquar and I think Ive already spotted the perfect luxury dad wag in the jaquar station wagon that completely blew me away on your lot .If the good lord will it that will be my next purchase and I would gladly purchase it from you guys ...signed customer for life Terry C.Green Thank you for everything....

Great experience great customer service

The process from beginning to end was extraordinary. My intentions were to just start the shopping process (as it does for most of us), but the level of service coupled with the quality of product sold me. I appreciate how they treated me like their most important client.

Phiera Ny Product Specialist at Jaguar / Land Rover of Charlotte is so AWESOME!!! Very knowable of every vehicle I was interested in. Great 5 star service. Made buy a new car so simple. 100% recommend to anybody.

Thank you Jaguar of Charlotte and Neil Persad for making our first Jaguar purchase a fantastic one! You made this the easiest, best buying experience I’ve ever had. We are in love with our new EPace. Y’all rock!

Samantha helped me out, a true professional, thank you Jaguar Land Rover Charlotte!

Kevin Walburn on the service team is top notch. Great experience from start to finish and the new facility is incredible!

I always receive excellent service and advice from Jaguar Charlotte. Kevin was very helpful and provided all the details regarding my vehicles!

We worked with Neil from start to finish on getting our new F Pace. He was such a pleasure to work with, extremely timely and responsive, got us exactly what we were looking for. Explained everything, he made the whole process quick and easy. We’ll definitely continue our business with them in the future. Thank you again Neil!

Best service in the parts department of any dealership I have been too. I always ask for Jeff Mauney anytime I call and need parts, due to his knowledge, professionalism, dependability, and promptness! He goes the extra mile for his customers!!!

Stopped by to look at a F Type that was advertised, this was the first stop of several dealerships we intended to look at similar cars. We were met by Neil who knew the car well and provided great service. After a test drive and working with Neil we decided that Jaguar Charlotte was where we wanted to make the purchase. Appreciate the service by Neil of and look forward to enjoying the car and service by Jaguar Charlotte.

If you want the royal treatment and top notch luxury service, head down to Neil Persad at Jaguar Charlotte! I have never had such a seamless car-buying experience. His witty demeanor put us at ease instantly. I was literally bragging all night about my new SUV and this fabulous dealership. Thank you again, Neil! We are extremely grateful!

I highly recommend that you ask for Clifton Wills when visiting the service department. He is patient, reliable, and makes you feel appreciated. Clifton is the only reason why I feel comfortable attending this location to service my vehicle.

Excellent experience!! Mr. Mauney was extremely helpful finding exactly what I needed in a timely manner. My go-to for parts and service. Highly recommend.

I had a wonderful experience with the parts department. Jeff Mauney the parts manager was very knowledgeable and polite. I couldn’t of asked for a better experience.

Ryan in parts was awesome! I needed parts for a 04 Disco I was working on and he was super helpful! It’s not easy finding parts for a 16 year old vehicle but, Ryan was patient and found the stuff I needed that was still available. Most parts people would just say “Sorry... It’s too old! We don’t have anything for that” But, Ryan took the time to work with me. He is a credit to your store! 👍

I love my new I-PACE! The Jaguar Charlotte staff is world class and made me feel right at home. Once I selected my vehicle that afternoon, they had me in and out in time for dinner - Thank you Jaguar Charlotte!

I recently needed a part for my older XK. I worked with Jeff Mauney in parts. The guy knows his stuff. I had trouble describing the part I was looking for but he knew exactly what I needed. He got me the right part the first time! Will definitely call him the next time my XK starts acting up.

The service department always did a great job keeping me informed on the status of my repairs.

Excellent service experience as always. The Hendrick difference shows!!!!

Jeff Mauney in the parts dept is great to work with. He has a vast knowledge of Jaguars and is by far the best person Ive worked with.

Mario is the best! Ask for Mario in Service.

Brian Hill really went to bat for me during my recent lease experience. I am a new home owner with a new mortgage, new bills, etc., which really makes my credit look like it is less than ideal, even though I pay all of my bills on time. Brian went through the uncomfortable process of working with his finance department to get me to my target lease payment. This is my second time dealing with Brian, and I look forward to working with him again! He is very knowledgeable and quickly learns what you like and you dont like, and Brian really has his finger on the pulse of all of the deals and incentives that are available with every item in his inventory. Do yourself a huge favor and ask for Brian Hill! Thanks Brian!

Jeff Mauney and the parts department took care of me with quick and professional service. I highly recommend Jeff and the entire team for you car service needs.

Great experience with parts needs on an older vehicle! Jeff was very knowledgeable and helpful. Will definitely be my go to for all things Jaguar!

Gregorian was great!

GREAT TEAM HANDS DOWN!!!!

Our first Jaguar, my wife and I are very satisfied. Matt Smith (who sold us our new car) and Constantine (who closed the deal) both made this a 5 STAR experience.Their professionalism, knowledge of the product, and years of working with customers brought a refreshing personal touch that assisted in getting us in the correct vehicle best suited for us. Matt was very accommodating with us, especially in these trying times, to make sure all possible Pandemic preventive measures were followed while we searched, negotiated, closed the deal, and took delivery of our new Jaguar XF. I strongly recommend to everyone who is in the market for a new or used vehicle to check out Jaguar of Charlotte. Thank you again, look forward to meeting the service and administrative staff when we go back for maintenance and servicing. Stay safe and keep up the excellent work🙂😌.