They did an amazing job on my Tesla. I received extensive damages by hitting a deer and they did a complete front end repair quickly with the highest level of professionalism, quality and communication. Ask for Abby, she made my experience so much better than it shouldve been. Thank you guys. PS: They did not do the wrap

After damages cause by visiting Steak 48, we had to take our S-class in for repairs. The restaurants’ insurance was very easy to work with for taking the car in for service.Abby performed an outstanding service from start to finish. She was very detailed oriented, open personality, and mindful of the needs for repair. To make a long story short, Abby deserves this recognition forher characteristics of providing astonishing services and personal efforts in greatness. “Hendrick” you have a good one on the team here. Thank you all for the great customer service, and well kept communication throughout the process. - Well satisfied customer-LFLS-

Hendrick Luxury Collision is an incredibly reputable and professional center. I brought my BMW in after an accident and they took great care of it and communicated with me promptly and extensively regarding the process. I specifically worked with Justin and Abby. Both were amazing. Abby, especially, took a ton of time out of her schedule to answer all of my questions and gave me great advice. Couldnt recommend more!EDIT: I cant leave out how incredible the assistant Amber was in always being so responsive to my phone calls. In a world where calling a busy business often gets you put on hold, I never really had to wait to talk to someone!

Took my car in for repairs. Worked with Karen Jankowski and Kayla Shaffer. They where very professional. Karen really knows what she is doing and put my mind at ease. Kayla is a great asset to Hendrick automotive group, she was very helpful and polite. Made the process that much better. Enjoyed working with them. Great experience A+++++

They had my car for 59 days and told me it was State Farms fault. I believe they lied about this... I complained once and one of the things the girl wrote (emailed) in response was: we didnt charge you storage fees. In other words, Youre lucky you were not charged for storage. I asked to speak to a manager and the girl responded that the manager is already aware of the situation so she did not let me speak to a manager. When I picked my car up, I mentioned it was a long time and the girl said that she counted up the days and it only took Lexus 2 weeks to do their part. I believe this is another lie. Shehanded me a folder and explained the work was guaranteed for one year and all the work they did andeverything I need is in there. When I got home, I looked at the paperwork and there are NO DATES onany of the papers. Even the front page where there is a place where it asks for date of loss - it is blank.They never filled it in. Another spot on the front page asks for days to repair and they typed in 0(zero). LIE... It is obvious this place is doing their best to hide the terrible service. I really wish I couldactually speak to Mr. Hendrick himself. I wonder if he knows or cares.They charged $400 more than what the insurance company would cover. They claimed it was becausethey get genuine Lexus parts which cost more. It was my impression when I was first there that theywere feeling me out to see how much more I was willing to pay out over and above what the insurancewould pay.Their dishonesty and efforts to COVER UP horrible service is really shocking. They are quick to go on theoffensive too, as illustrated in the example above where, once I complained, they implied they couldcharge me storage fees. Any time I tried to address a problem, it was obvious that the girls were poisedfor a counter punch.They charged the insurance company $6,000+ for a small amount of damage. (See picture – the damageis just below the license plate. The hatchback worked just fine and none of the sensors were affected.The damage was cosmetic.) The friend who backed up into my car had FAR more damage than I had andshe brought her new vehicle to Gerber Collision Specialists and had her truck back in 13 days.I should have checked out Yelp before bringing my car there because other people have had the sameexperiences as myself. Consider yourself fortunate that you checked Yelp first!

My experience was was excellent. Very professional, knowledgeable and friendly customer service.I was updated daily by text or call on the progress of my car. I would and have recommend Hendrick Luxury Collision.

Kayla and Karen managed my repairs and they were great! They kept me informed and aware of what is going on. I met Chris and Abby and they were very friendly too! They are like the Louis Vuittonof body shops. Their quality repairs take time but it is worth the wait! Thank you guys again.

I use Hendrick Luxury Collision for repair work on my car after hit-and-run accident. My car involved substantial damage and the work that this shop did was nothing short of spectacular. Abby and Justin were extremely knowledgeable, invested, and go above and beyond to make sure the experience for their customers is top notch. I highly recommend anybody who’s willing to use this company and wants a premium experience.

I went to the collision center to receive a quote for my BMW, Chris was prompt and when a concern came up he took the time to consult with Dean and come to a solution and answer that helped me make a decision. I highly recommend this shop, they were honest and straight forward. I appreciate that as an elderly man!

I would like to thank Chris and Dean on giving me such a great experience! They were extremely professional. Being a female and dealing with cars isnt easy and Chris and Dean were very easy to work with and I appreciate all they did.

Very professional, excellent work. Very helpful and responsive! Abby is an excellent advisor!

Dean and Chris were extremely helpful through this process after my husbands collision on the interstate. Thanks for the excellent customer service and professionalism. We will be recommending Hendrick Luxury Collision Center to our friends and family.

Had a great experience here! The people were all so helpful, especially Dean and Chris! They didn’t leave me with any questions unanswered and everything was done correctly and in a timely manner! The best part was they did it with a smile on their face and didn’t make it seem like they were just doing because they had to but because they WANTED to help! 10/10 definitely recommend going here for any and all needs!

Randal is great to work with! Very professional and polite. He went above and beyond to help me with my experience. I will definitely use in the future if needed. I have recommended Hendrick Luxury to anyone in need of repairs. Brittany was also very helpful and courteous! Very pleased !

Chris and Dean were phenomenal to say the least. They took the time to ensure that I understood the nature of my issue and we’re speedy with repairs! 10/10 would recommend

Highly recommend! Crystal Ritch provided us with excellent customer service.

Chris is personable and a clear communicator. I felt well informed on all aspects of the work required. I look forward to finally having my car fixed as soon as I get out there!

Abby was super helpful and professional. She walked me through every detail of the repair process.

They communicated the entire process and did a great job. It doesn’t look like anything ever happened to my car and it drives perfect. So happy to have my car back.

I highly recommend Hendricks. Their professional staff make a usually grueling task more pleasant. Kayla S. who managed the repair process for me is so sweet and knowledgeable.

I took my BMW X5 to Hendrick Luxury Collision after an accident on the interstate. It was so quick and simple to get the preliminary estimate from Hendrick. I worked with Abby who helped me right away and was thorough in her preliminary assessment of the damage and explained everything to me in a way I could understand. This was my first accident and I was overwhelmed at the prospect of dealing with repairs, insurance, etc. Abby handled it all. My car ended up being totaled so I cannot attest to the quality of repair work, but based on my lengthy experience with Abby during the assessment/appraisal/insurance process I am confident the work would have been done professionally and in a timely manner. I hope to never need their services again, but if I do, I will be back at Hendrick.

They repaired some body work for my car. It took a while only because parts were needed, but they did a great job communicating with me via text every day. My service guy was named Randall, and he also responded to text or phone calls promptly. My car was fixed good as new.

The service and my contact person could not have been better. He was in constant contact with me, keeping me totally informed. I would recommend Hendrick Collision 100%. Chris and Dean were wonderful! It was such an easy experience.

Ive used Hendrick before and specifically worked with Todd Higginbotham for the great services they perform. Recently when my truck had some damage from a long road trip, Todd and Hendricks was able to put it back to the pristine shape before the damage...and all quickly and at a reasonable price. Thanks again!

The customer service at Hendrick Collision was superb! They were friendly, professional and honest. My car was fixed in a timely matter and it looked fabulous! Working with Abbey and Justin was a pleasure. We would highly recommend them to anyone who wants their car to be well taken care of!

Hendrick luxury was a fantastic place to get my car repaired! They have very good techs and made my car look like I never got In an accident! I worked with Randal and Britney and was always in the loop! They never left me doubting and always kept me informed through the entire process. Great place and great people.

Justin and Abby are the greatest! They were so friendly and accommodating. They communicated with me during the entire process. I will recommend ALL my family and friends to Hendricks and tell them to ask for Justin!

This business always does great work for me every time. Dean Burnett and Chris Hanrahan are both highly professional people and made sure I was kept informed and up to I date every single day. They treated me so nice. I love Hendrick luxury collision. They are the greatest ever.

Chris and Dean were fabulous to work with. They helped me out in every way I needed and were very polite. I will not hesitate to bring my car back in case I need any other work done. A pleasure to work with! Thanks!

If you crash your new Audi or have Electrical problems with your Hybrid, Chris and Dean are your guys for the job!! They are extremely professional and knowledgeable when it comes to all concerns you have about your vehicle and will get the job done in no time at all. Thank you for your help guys, I will be using your services again soon.

Kayla was very professional and helpful, she handled everything in a timely fashion and I look forward to continuing to work with her in the future. I highly recommend her and Hendrick.

Chris & Dean were absolutely amazing! Great customer service & communication during the entire process. Highly recommend!

Chris and Dean did a wonderful job. Extreme attention to detail and were open and honest throughout the entire process.

I recently had my care repaired at this location and Christopher and Dean did a really good job communicating with me through the process. There were delays outside of their control I was always kept in the loop. The repair looks amazing and the care was clean.

Kayla Shaffer was fantastic! Very knowledgeable and friendly! I was unsure who would actually fix my car but she made the estimate process so easy, understandable and less frustrating that my choice is Hendrick Luxury Collision Center now!

Awsome experience. Attentive, courteous staff. Ask for Service Reps Chris or Dean. Explained repairs to my wife in great detail. Both gentleman are personable and professional.

Dean and Chris handled all issues in a very professional and timely manner. Great communication on progress. Over all very pleased with service and quality. Will definitely recommend to others. Thank you

Chris and Dean were great to work with. I heard from them almost every day or every other day just keeping me updated on the progress on our vehicle. Very professional and very nice!!

Randal and Britney kept me informed through the entire process. My car was fixed within a reasonable amount of time. I will be using them again!

Hendrick Luxury Collision did a fantastic job They kept me informed thru the entire process and surpassed my expectations

Amazing customer service I was very impressed by the professionalism of the office ladies especially ms. Abby. Mr. Justin was also very professional as well. I will continue to bring any and all my vehicles to Hendrick rather than other shops!! Highly recommend!!!

Amazing as always thanks everyone especially miss abby kerns!

Highly recommend Hendrick Luxury Collision-Charlotte. From the second I dropped my vehicle off for repair to picking it up, the team handled my case with nothing but professionalism. A big thank you to Abby for her constant communication throughout the entire process.

My car was ready earlier than expected, Mikayla (or Kayla, I can’t remember) was amazing.They even saved me some money, and now my car is as beautiful as ever!

Chris and Dean did a great job, Hendrick Collision Center should be happy they have Chris and Dean working for them.

The service was quick and convenient. I spoke with Randal and Britney while visiting and it was a nice time. Definitely two rays of sunshine!

Absolutely horrible... I dealt with Randall.. He at first sounded very knowledgeable and friendly but after a few times of speaking with him, its clear hes neither or he just doesnt care. The reviews for this business speak for themselves. My 2017 BMW was wrecked and I had it sent to this place based on the fact that I purchased the vehicle from Hendrick. It sat in the parking lot for two straight weeks before they even pulled it in to start the tear down and evaluation process.. Which took no more than a day to complete... Mind you Randall gave every lying excuse in the world as to why it wasnt pulled in sooner... The shop came up with approx 24k in damages and soon after the insurance company also came to that approx evaluation.. I just didnt trust the place at this point and I had my vehicle sent to Body Works Plus for a second opinion... Long story short, they took a little longer than a week thoroughly tearing down my BMW and giving a proper evaluation and ultimately came up with 55k in damages to my vehicle.... My car was Totaled soon after by the insurance company. To me, that big of a difference in numbers is absolutely rediculous and it shows exactly why Hendrick luxury collision has such horrible reviews. Im sure Rick Hendrick doesnt know whats going on here and I guarantee if he did hed get it straight... Very surprised to get Such horrible service from a Hendrick facility. Makes me wonder how many vehicles they repaired and put back on the road, that just arent properly repaired. Its scary to think thats exactly what would have happened to me if my gut didnt push me to get the second opinion.

Abby Kerns was very polite and the customer was 10/10! She definitely went out her way to make sure we were fully satisfied with our visit.

I had a wonderful experience here with Justin Ferencz. He was professional, knowledgable, and courteous. He really took his time explaining what my vehicle needs. His communication with me has been impeccable. If you need assistance any time at Hendrick Luxury Collision, be sure to ask for Justin!

Courteous staff, great communication, work completed to my satisfaction. Would do business there again.

Chris and Dean did a fantastic job helping figure out a couple of solutions for a vehicle problem I had. Very knowledgeable and professional.

Had some minor scratches on my door from a tree, came in and Chris helped me get them out. Dean was awesome too!

Britney and Randal were amazing to work with. Both were very professional and made this experience so simple. Thank you guys !

I had a great experience with Chris and Dean with needed repairs to my Mercedes. Very professional and pleasant to deal with. Thanks!!

Staff is very knowledgeable and friendly. I needed some guidance and they were more than happy to help very quickly. Highly recommend!!

Amazing. They brought my car back to life. 😊😊😊. Wasn’t cheap but service was impeccable and I appreciate it.

Great experience even when the part that was repaired kept coming off. They remained professional and even came to my home to try to repair the part.

Great service thanks abby kerns!

They were really helpful & Abby made sure my car was done ASAP keeping me updated along the way daily. She’s great!

I got into a fender bender a few weeks back and Im so happy to say that Chris and Dean took care of my vehicle and got me up and running in no time at all. Chris even took the time to uninstall/install my childrens carseats multiple times! Great work, guys!

Best bodyshop ever, they always do an amazing job to my car .

Dean & Chris did a great job, walking me through everything & explaining at a level I could understand.

I had to get a price estimate on a vehicle repair and Chris and Dean took good care of me. Professional and friendly service done in a timely manner.

Love love this place Kayla is a very fast person she can get you in and out least of the receptionist very cool lady I recommend this place to any and everybody where the luxury car

Service was great. Everyone was professional and Friendly!!! Randal Medlin was the Best!!! Communication was on point and he went the extra mile when needed.

Dean and Chris did awesome to make sure my vehicle looked great, and gave updates all the time. Very professional and polite.

Great customer service. Took a little longer than expected, but my vehicle is back on the road looking and driving good.

Justin Ferencz and Abby Kerns are a great team. They are very knowledgeable, and good at what they do. I would recommend them and the team at Hendrick Luxury Collision Center to anyone.

Justin Ferencz and Abby Kerns are a great team and they took excellent care of me. They went above and beyond my expectations. I highly recommend Hendrick Luxury Collision Center, Justin and Abby.

Amazing experience highly recommend this company ask for abby and Justin they’ll have you in and out quick as possible amazing customer service!!!

Chris and Dean Were fantastic people to work with, they did excellent work!

Hendrick always does a great job on vehicle body repairs and this time was no exception. I would highly recommend them.

Chris and Dean were highly professional and did great work!

Dean and Chris repaired my hood and the paint job was amazing

Thankyou so much abby for your professionalism high recommend you get your car fixed here and ask for her!

Thanks for Mr Dean and mr.chris they really got me though quick and eazy and was able to walk me though what need to happen.

Had a great experience with my bmw here highly recommend help from Abby she is very polite and professional. Will be using Hendrick again.

Highly recommend hendrick for any needs fir your car ask for abby and Justin they’re awesome!

Randal and Brittany were of great help! 10/10 would recommend both of them.

Couldn’t be happier with the results on my car Thankyou ms. abby kerns fir being so easy to talk with I recommend using Hendrick ask for abby.

Hendrick Collision did à fantastic job, I couldnt be happer with the quality of workmanship and the outstanding customer service Chris and Dean provided, both went above and beyond for me. I would highly recommend Hendrick Collission and make sure you ask for Chris and Dean.

Chris and Dean were fantastic and communication was great. Quick also!!

Brittany and Lisa took care of me and Im totally pleased. Theyre the best!!!!

Dean and Chris were very professional and provided excellent service!!!

Great Service Abby was very professional and kept me updated through entire process.

The two Customer Service Representatives were very unprofessional and rude. The short blonde one told me I could call the BMW dealership after I was told by her that transportation wasnt provided. After I called and asked, CS rep called them. The tall Redhead said that no one told her to call. The short blonde said I told her she could call. The tall Redhead put her finger up to her lips indicating to stop talking. I had told the tall Redhead that what she was saying wasnt true. I had dealership Representative on cell and was standing in front of Redhead and blonde CS Representative. When the Collision Center Advisor Justin French (Im still standing at the counter) asked if I was his customer, I said I didnt know. The short blonde turned her back to us and didnt answer. He asked the tall Redhead and then told me he was. The color of money is green.

Randal and Britney were the best! Best service I have ever had!

Dean and Chris were excellent when I talked to them about issues that occurred after the initial repair on my vehicle. Extremely professional during a troubling time

Worthless to have your car fixed here. Will never use or recommend this business again. My car has been sitting in their collision center for 2 weeks now with extremely minimal damage and no work even performed yet. Hendrick Honda most likely could have fixed it in days. Very poor administration, customer service. Completely unacceptable and unprofessional for a “luxury collision center”.

Dean and Chris did a great job and the whole process ran smooth!

Great customer service. On time and professional.

Kayla and team were great. Fast and reasonable

Chris & Dean were excellent and very professional.

Fixed my car up quick Thankyou abby and Justin

The team at Hendrick was so professional and kind. Chris H. put together my repair estimate in almost no time and went above and beyond to get my car back on the road in better shape than it came in. The experience was incredibly efficient!

Chris and Dean painted a bumper component for my car. Paint was excellent and the service was even better.

Chris and Dean were excellent and very professional!

Highly recommend especially for premium vehicles!

Excellent customer service from abby and Justin will be coming back for future repairs!!

My experience was very pleasant. From the receptionists to the gentleman that were assigned to my car Will and Justin everyone was great! This was my first accident and they assured me that they would do everything possible so that I wouldnt have to worry about the process. My car looks amazing!