What a great experience! Love the car! Online car purchase is the way to go!Thanks to Tim for being so easy to work with, Martin for taking time to bring the S60 to my house and walking me through all the paperwork and Rachel for being a cheery wrap up for the deal - Highly recommend this bunch!Thank You Hendrick Volvo Cars of Charleston!
We werent in the market for a Volvo until we drove one. A S60 T8...what an experience! The gentleman that helped us fall in love with our vehicle is a total rock star. Matt Lewis...down to earth no pressure kind of sales guy. Was an absolute pleasure to work with. We will definitely keep his card handy for our next vehicle. Visit the Hendrick Auto Family and ask for Matt Lewis. You wont be disappointed...I know we werent!
I had the BEST car buying experience thanks to Bob Schneider and Matt Lewis. They worked as a team to make sure I was taken care of when I wandered in on one of their busiest days. I walked in with no idea of what I wanted to buy, and I left with a car that is a perfect fit. I never felt pressured or rushed, and they made me feel comfortable every step of the way. Hendrick Volvo is full of class without being pretentious. Thanks to Bob and Matt, I may just be a Volvo customer for life.
I had a very positive experience at Hendrick Volvo of Charleston when I took my S60 in for a service recently. Courtney Fisher was the Service Representative who helped me and she was excellent in every way; courteous, knowledgeable, competent, and helpful. I received an email with a video made by the mechanic who worked on my car showing me exactly what he did and he then made a couple of recommendations regarding issues that may need work in the future. I was very impressed. Everyone at the dealership was very pleasant and helpful.
We were treated excellently, we did not have to wait, it is a very clean place, and with all the necessary protection for the situation at the moment. Robert Bob Schneider, assisted us very kindly answering every question we had. Communication was always immediate, and in what he could not answer us, he referred us to who if he could do it, who also responded quickly. Everything they told us we could get was really like that. It is the 1st time we have experienced honesty when buying a car. We are very grateful for the efficiency, kindness and honesty provided.
We had an amazing experience from start to finish! From the moment we submitted our online application to approval to having our car delivered at the time best suited for us...it was incredible. Tim, Derrick and Evan made our car buying experience the easiest its ever been. Thank you guys so much! We will be back!
Exceptional, professional and efficient process purchasing my vehicle from the wonderful team at Volvo of Charleston. Keith Williams was my Sales Rep and was an absolute gentleman and pleasure to work with. Managers Tony Young and Richie Hughes were incredibly helpful. Phillip McCabe in Finance was so friendly and knowledgeable. Thank you for a great buying experience!
Great car buying experience. Provided relevant information on different car models. Tanju was very helpful in explaining options and helping me get oriented to all of the great features of the car. Closing process was quick, with explanation of options but no pressure.
We had an absolutely wonderful experience working withChris Camburn! He is my kind of salesman and knew all the facts and little details about each individual car and model. He personally helped me set up the app after purchase and walked me through all settings etc. I was unfamiliar with as a new Volvo owner. If youre a detail oriented person like me ask for Chris!
We set up a meeting with Matt Lewis this past weekend, and he spent a great deal of time explaining Volvo car components, and answered many questions. Matt went through details of the cars that I test drove ensuring that I understood how to use the many features. This was the first time I have experienced a thorough explanation and demonstration while looking to purchase a new vehicle. We were impressed with his integrity and patience in making our purchase a worthwhile experience. The quality of the vehicle matches that of our personal salesman. Thank you Matt for your time. It is much appreciated!L. Griswold
TJ and Martin at Volvo Cars of Charleston have gone above and beyond to provide excellent customer service from start to finish. I would highly recommend going to see either of these gentlemen if you are looking for professional and quality care. Great work, guys!
My husband and I had a wonderful experience from start to finish at Hendrick Volvo. Our advisor, Keith Williams, was friendly, knowledgable, and helpful throughout the car buying process. We cannot thank the Hendrick Volvo team enough for making our car buying experience enjoyable and stress free.
I were very pleased with the service I received at Hendrick Volvo of Charleston. I initially came in to get my current vehicle serviced and ended up leaving with a new car. From the minute I walked into the Volvo showroom, Damon Delaney my Retail Sales Consultant was very nice and pleasant to work with. He was always honest and helpful when helping me to decide what car would be the best fit. After the test drive and talks, he was able to take my 04 Volvo S60 as a trade in and upgraded me to a 2013 BMW 328. No surprises and he listened to me and treated me as if I had a million dollars. This was my first time buying fr a big car dealership. Damon and the wonderful Hendrick of Volvo team handled all concerns and needs. Thank you for a great experience. And I will be a returning customer.
By far the best car purchase experience I have ever had. Evan Smith at Hendrick Volvo was outstanding. He is very knowledgeable of the different makes and models and was helpful in fine tuning what it was that I was looking for without the first hint of the typical sales pressure. In fact, first car I have ever purchased without feeling pressure or day after trepidation. The entire staff was friendly, courteous with the occasional comic relief thrown in, Thank you Tim Freidag! In a time where we have all been challenged, it is refreshing to see a group work so well together and seamlessly. I love my new Volvo and cannot say enough about Evan and his coworkers.
Keith Williams was very helpful and gave us many options while looking for a Volvo. We ultimately decided on the 22 model and Keith was extremely knowledgeable. Keith supplied us with all the information we needed to make a decision.He made sure that we felt comfortable with it and even gave us his personal number if we had more questions.We have dealt with Hendricks in the past buying a Jeep or two and a previous Volvo.The service has been great on all levels.We highly recommend Hendricks.
Overall service experience was way above average. Unfortunately they failed to clean my brand new tires I had them put on. I had to wait for them to finish that at pickup. Dropped em from 5 star to 4.
I love the XC60. The car does everything. my consultant Matt was amazing. He took care of everything quickly and efficiently. He made the process easy and painless…!!!
Matt was great! The easiest and smoothest car transaction I’ve experienced. I would highly recommend Hendricks.
We had a wonderful experience at Hendrick Volvo! My husband and I came to look at cars with our newborn baby and the entire staff made the process so easy. Martin was able to help us get the exact car we needed and we were able to complete the necessary steps quickly. Martin was able to answer any questions we had throughout the entire car buying process.
Bob (Robert Schneider) was an absolutely amazing person to deal with. Very informative and super knowledgeable.This was our first time Leasing a car instead of purchasing and his guidance was invaluable. I had a long day that day and missed my meals and he offered me one of his own. Way above and beyond. Absolutely LOVE my Volvo xc-40 R!!!!!!
My sales associate (Martin Kappauf) was very professional and accommodating during my recent buying experience. We looked at vehicles on a Thursday but needed some time to consider options. He wasn’t pushy and helped us understand the total cost of everything, ultimately ending up a purchase on that Saturday.
Thank you for the BEST experience buying a car! Huge shout out to Keith and David for making this process so effortless and enjoyable.
My experience was perfect. Martin was great to work with and all the employees I encountered were polite. I love my Volvo!
Personal service. Damon was a very good and thorough salesperson. Knew his stuff about Volvos. Pricing is fair but not great; dont expect to haggle with them, not in todays market. Volvo product is top notch. This is our first a XC60. So far so go on the ride. Would certainly use this dealership again.update 9/22/21- went in for a TRIP INSPECTION at the service department. Bryce S. the service advisor took good care of me and inspected my new Volvo for a few long trips in the next 3 weeks. He also took the time to instruct me on how to check oil (electronic dip-stick) and tire pressures on the info-center.
From the first salesperson call at 10am to driving off the lot at 2pm, my experience at Hendrick Volvo was, to put it bluntly, a WHIRLWIND. Everyone was welcoming, helpful, efficient, cordial, and knowledgeable.Great staff, and more importantly, a great product.Martin was the main guy that steered me through the purchase. Top notch, start to finish.
TJ was a very polite gentleman. Very professional and continued to follow up with my appointments. Made sure to find an affordable vehicle but also an efficient vehicle. I recommend TJ to anyone who comes to this dealership.
We purchased our first Volvo here this past week. We were helped by Connor and TJ, and came back several days in a row to test drive vehicles and make sure we chose the right fit for our lifestyle. Everyone we encountered, particularly Connor and TJ, were incredibly polite, knowledgeable, and helped make our experience stress and pressure free. They got us in a vehicle we are very happy with! We will certainly return in the future.
Had a great experience purchasing my new Volvo with Chris. I’m quite a discerning and demanding consumer. However, Chris demonstrated commitment to customer service with great enthusiasm, knowledge of his craft and gave informed responses to all my questions & concerns . As such, he made the sales experience a delightful one .
While recently beginning my search for a new car, I wanted to learn more about a Volvo. Upon visiting Hendrick Volvo of Charleston I spoke briefly with Connor Beverly. He was very knowledgable about the product, and answered all of my questions and made me very confident in the cars. While I have decided to wait a bit to make my purchase, I am confident in my ability to find the right car with the help of the knowledgable and enthusiastic professionals at Hendrick Volvo of Charleston.
My first experience was great. My wife wanted a new vehicle and with the help of Tj he made everything possible! She wanted a roof rack and who came to the rescue, Martin! Tony helped us accomplish so much more also! She’s in love with the truck, we definitely will be back!
We have been looking for a very specific used C60. T J has been extremely patient in helping us find the right car to meet our budget and needs. Thanks for assistance !
I have admired Volvo vehicles for quite some time. Thanks to a wonderful experience from start to finish, I am now the owner of a beautiful new car. Working with Bob Schneider was such an easy process. He was thorough, patient and knowledgeable. Highly recommend!
Our service consultant Evan Fabian was great. He was very professional and excellent at managing customer expectations. We received a loaner vehicle and kept informed throughout the process of the status of the repair. Also received a nice call from the service manager William as well at the end. Weve been very happy with our Volo purchase and service!Doug and Dawn - James Island
Evan made the car buying experience quick, easy and stress free. He was very knowledgeable and patient in explaining all the features without pressuring me into a sale. Derrick was also great on the finance side walking through everything and making helpful suggestions. Overall can’t rate this dealership high enough for a smooth and enjoyable experience and love my new Volvo!
Customer service is not dead! Called on a Saturday on Labor Day weekend about a car. The car was actually there (this is a problem in the current low inventory market.) The people working there seemed to work as a team, and that’s how a success business works. I was FaceTimed by an employee with a detailed walk through of the car. The people I spoke with were extremely knowledgeable about Volvos- even excited to go go over the options the car had. Once I got with the sales team, we negotiated terms easily. There were not a pushy sales pitch or inflated dealer “fees” numbers added in. It was clear and concise. The car was delivered to my home and the process was seamless. Hendrick is as solid as it gets when dealing with a franchise dealer. Special thanks to Tim Friedag (pronounced Friday) and Chris Camburn for all of your help. You guys are top notch and do your job extremely well.
Keith Williams was fantastic to work with AGAIN. This is the second car that we have bought from him in the last three months. Keith is attentive, knowledgeable, polite, and most importantly... not overbearing.Keith Williams will continue to be my advisor at Rick Hendrick Volvo Cars of Charleston, and I would highly encourage people to reach out to him for all their automotive needs as well.
Maybe one of the most unprofessional and unethical business experience I may have ever had in my 30 years of buying a vehicle. This dealership may have some of the worse business practices I have ever encountered. While I was in the business office conducting a deal on a used vehicle we have an accepted agreement on my trade in the GM decides that a better offer has come in on the internet and tells me the car is no longer available and he is sorry. AFTER WE HAVE MADE A DEAL. Then tells me it’s first come first serve but the online buyers show up an hour later and drive off with the vehicle. Sorry was the answer they gave me. Rick Hendricks would be very disappointed in the management of the this dealership.
Great shopping/purchasing experience with Matt Lewis. Highly recommended!
I will not shop anywhere else for my cars. This is the 5th car I have purchased at Volvo and my salesman, Matt Lewis was extraordinary. He was so patient, laughed at all my stories. worked with my budget and really got me a great car. I wish I could afford a new Volvo but some day I know I will. The other person who has always been tremendous, friendly, helpful and goes above and beyond is Courtney, she is the best.
Most pleasant and efficient car buying experience I have had. Richard and Connor were very responsive and delivered my car to my front door. I would not hesitate to use Hendrick Volvo again.
In my multi-state experience, not as good customer service or car prices as other Volvo dealers.They do a nice of what they do.Nice waiting area with well stocked appropriate beverages.
I had a wonderful experience working with Connor Beverly. This was my first Volvo purchase and he was very patient through the purchasing process and extremely helpful even after I drove it off the lot. It was a pleasure working with him.
Thank you Evan and Ronnie at Hendrick Volvo. They have been excellent service reps, providing the best customer service. My thanks is also extended to the techs who service my vehicle. I appreciate the videos that they shoot while checking out the car. I know exactly what is going on. I would certainly recommend them to everyone.
My family and I had the best experience at Hendrick Volvo today in Charleston! Martin was the sales consultant who helped us find the perfect car, which was a hybrid XC90! It was helpful having someone who knew so much about the car and the benefits of the hybrid model specifically that really helped in my decision to upgrade my 2016 Volvo to this. Martin couldn’t have been more patient and helpful as I made my decision today!After the car was selected- the gentleman in the finance office was great as well! He helped me choose the best package for me. Great experience from start to finish!
I had set up an appointment at 1 pm, but due to scheduling problems I wasnt able to arrive until 2:30, yet they worked with me. Though this was my first time buying a car from a dealership, thanks to TJ the process was quick and easy! I was in a real time crunch to get to work, and I was happy to drive there in my new car!
We’ve always had such a great experience at this location from buying our car to getting it serviced here. We purchased our XC60 from Evan and we will probably only ever buy cars from him. He took amazing care of us and we love his awesome personality and sense of humor. He made the entire car buying process smooth and easy. We will be life long Volvo owners because of this experience!
Very nice and knowledgeable staff all around! TJ our salesman was great. He did not rush or pressure us and made sure we understood all the features the car had. He even helped link the phone and preset the radio for our trip home. Phillip with financing worked with us and made sure we had both a warranty and a payment we were comfortable with. Great-hassle free place to buy a vehicle!!!
We had a great experience at Hendrick Volvo of Charleston. The staff were courteous and knowledgeable. Unknowingly, we showed up about 30 minutes before closing on a Saturday, but once we decided to make the purchase, the team there worked hard to make sure we were happy.A BIG thank you to Ben and the detail team for working so hard on the car, and for staying late on a Saturday. Were sorry we kept you!If I had to find one area to provide some constructive feedback, it would be with the financing manager with whom we worked. He was extremely nice, but he could have read the room a bit better and realized we were trying to get out of there as quickly as possible, since my wife and I were juggling our toddler and 4-month old! Instead, he tried to sell us on some warranties. I cannot fault him too much for doing his job though!
We finally found the car of our dreams!! Walking into the Volvo showroom was stress free for once in our life. We were not hounded like you always are when you enter a dealership. My husband found Bob and he showed us around. We finally made our choice (photos below). After so many choices and did our pros and cons with each, all with Bobs help and guidance we found the right one for us. Bob had gone above and beyond, hes the best salesman weve ever been in contact with. He took his time and made sure we understood everything, between financing and leasing etc. It was an eye opener to actually learn what we were never never told before when we financed a car. If there was a way to give Bob more stars for his dedication and knowledge etc he would get every star there is.Bob - THANK YOU for everything that you have done for us. You are a true blessing!!Today July 16 2021 - As a new leasehold I was frantic when I realized that I had a flat tire of all days I was going to be a super busy day for me. Thank you to Richie for coming to my rescue! He explained and walked me through the app to get roadside assistance. He went above and beyond in helping, explaining and taking the time to help me when I was stressed out! Once again Richie, thank you so much!!! You are greatly appreciated!!!
Damon Delaney is the best salesman in Charleston. He knows what hes doing and he strives for excellence in everything he does. My office has purchased at least 10 vehicles from him and every time he makes it easy.
Professional staff! Great inventory! Worked with Chris Camburn - he was excellent! #happycustomers
Matt Lewis was very informative and helpful. I had a pleasurable experience at this dealer.
Damon was excellent to work with! He knew so much about the model I was purchasing and was extremely thorough in explaining all of the vehicles mechanics and technology. 10/10 recommend!
After having a horrible experience with Toyota of North Charleston Matt Lewis at Volvo really flipped the switch and made this car buying experience 100% better thank you so much for your help we love our car!
Great experience at Hendrick Volvo. Our salesman, Bob Schneider was extremely helpful and put us in a new XC40 with all our requirements within two days. Hendrick had the largest inventory of new cars meeting our needs to choose from in the area. They definitely earned our business.
We went to look at a car last week that was listed as available. We were told it wasn’t available until Tuesday (today). We left our contact information and they told us that they would call us the moment it was available. Today we call them to see if it’s ready and they already sold it. Volvo do better for your customers and potential clients. You just ensured that we will never buy from you.
Want not just a positive, but an actual FUN experience buying a car?...Ask for TJ! He was very knowledgeable, personable and helpful. I bought a Honda Fit. (He even helped me sync my electronics with my car.) Very pleasant experience that went surprisingly quick as well!
Trevor was the best. Very nice with me and my kid and my grandma! Went to a couple of places and he was the best out of all! Thank you.
Recently visited Hendrick Volvo for service and to discuss new car after lease ended. TJ, Tanju Tercanli, was my sales rep. He was a pleasure to work with - no pressure, very patient as I had lots of questions. I recommend TJ if you schedule an appointment. Also, service department is efficient and super nice.
Love our new Volvo and we really appreciate the time spent by Bob Schneider making sure we are happy and ready to take advantage of all the amazing features on the 40 R-Design. Thanks again.
Excellent experience purchasing an XC90 hybrid. On our trade in and purchase price, Richard Hughes was straight forward, super responsive, and easy to work with. Our sales contact was Trever Satterfield and he was outstanding. He was organized, professional, incredibly knowledgeable about the car. The entire experience was the best experience Ive had buying a car. Highly recommend this dealership.
Came in looking for a specific car and the sales rep Damon was excellent. Great job having all the paperwork prepared and ready as I had 3 children with me during the sale. He recognized how valuable my time was and really went out of his way to provide exceptional service!! Well done from sales to the paperwork to finance. Would recommend to anyone!!
I visited Hendrick Volvo cars because I had an issue with wetness under the drivers side carpet of my 2002 Volvo V70 station wagon. I assumed it was a wiper issue so I brought it in to get it checked up. Upon further inspection, my car was found to have major deteriorative damage to a few of its major components. After an honest conversation with the service advisor, he suggested that I have some of the most important parts fixed and to leave the car with them while I drove a loaner car home. Well that overnight stay ended up being a week. I was driving in the lap of luxury, and a brand new 2021 Volvo V60 T5 station wagon, with the volume up and the gas consumption down! You see I drive for a living being a Hewlett-Packard representative, everywhere from Myrtle Beach to Savannah, Columbia to Charleston, and my farthest route takes me to Statesboro Georgia. I got a good feel for the car that week, and very much enjoyed being able to use it for work. The staff at Hendrick Volvo car took care of me and my car, but unfortunately after getting the total of the repair cost for my old 2002 V70, we decided that the old girl needed to go to sleep for good. It was going to cost triple what the car was worth to fix it. I traded it in for a very generous amount provided by Hendrick Volvo, put a bunch down and drove out with a 2018 Volvo S60 T5 Inscription AWD. Boy was I surprised at the fuel efficiency! If youre careful and drive conservatively, you can save a whole lot of money!I want to personally thank Martin, my sales consultant, who tolerated the racket that was coming out of the Bluetooth equipped speakers so I could test their mettle during the test drive, Scott, who guided me in the right direction when it came to trading in instead of repairing, and Evan, a great service advisor, and a great conversationalist. I must also thank Corey, the gentleman in the back doing all the paperwork (he has so much fun) and to be honest, the easiest guy at the whole dealership to talk to. Hes got my MVP vote.My father, a 45-year master tech with BMW was giving me advice the whole time, making sure I was getting taken care of, and other than the service agreement, which I decided to go a little further then usual on, he said I got a great deal on everything. Its nice to know that there are still dealerships out there that genuinely care about their customers, and arent just looking for a buck.One thing I also love, I learned from an associate at the dealership that salesmen are paid based on the volume of cars they sell, not the value of those cars. Therefore, it is in the best interest of the salesman at that dealership to help you and take care of you regardless of your budget. I absolutely love my Volvo, and I plan on getting a vanity plate for it very soon! Thank you Rick Hendrick Volvo Cars!
Robert “Bob” Schneider was the best! No pressure and very nice to work with. He got me in the perfect car.
I purchased a used vehicle from Hendricks Volvo about 2 weeks ago after losing my car in an accident back in April. I believe the gentlemen that helped me were Trevor and Tony. I was not expecting to get approved because the car dealerships where I live were giving me the run around telling me I wouldnt find what I was looking for and trying to get me to settle on something else. Anyways I reached out to Volvo and a few hours later got a text that I was approved. I was over excited. I lived 2 hours away and didnt have a way to get to the dealership...they bought the car to me! I was beyond grateful. You guys are amazing and I love my new car.
I have an interest in purchasing a Volvo XC60. I went into the showroom snd met with T J. This was my lucky day as T J has been amazing!! He is very knowledgeable, professional and friendly. He does ALL he can to meet my requirements and my desires. We are still searching as my choice is very specific . I will continue to shop with TJ as I know he will find the right car I am looking for. So if you are looking for an honest and caring salesman please see TJ. You won’t be disappointed!!!
Great experience buying our 2018 XC90! Tony Young and Scott Moore we’re very responsive, answered all of our questions and were true partners helping us get the best deal and service. Highly recommend!
Just bought my second Volvo from this dealership and was not disappointed! Matt Lewis was a huge help with the car buying process and made the whole thing happen quickly and smoothly. He was super friendly and talkative and eager to help. Would highly recommend Matt and this Volvo dealership!
We visited Hendrix with no intention of buying a car, wejust wanted to learn about Volvo.Tanju was extremly helpfuland very profesional, he knows his product. the best car buying experance I ever had.
This month i traded in my Denali for an all electric XC40. Thank you Dan and TJ for the wonderful service in purchasing my new suvDue to my parents age and covid Dan Zarrillo the general manager said he would come to my parents home, pick up their Volvo and get the oil changed.He arrived at my home right before 800 am and an employee brought it back right around lunch...It was truly service “with a smile” and was above and beyond service!!Thank you Dan!
Highly recommend working with Martin at this dealership! He was super nice and helpful throughout the whole process. Everything runs so smoothly here!
Evan Smith was a pleasure to work with. He was patient and kind from the moment we arrived. I felt like he had my best interest in mind while helping with buying my car. He got me a great trade in rate and affordable monthly payments. Evan brought me my new car as soon as it went through inspection & detailed. I even have his personal number for any questions or concerns that arise. I highly recommend Evan Smith for all your Volvo car buying needs. Sincerely, E Lynch
From the moment we walked into Volvo, we were greeted with friendly staff and smiles. Damon Delaney introduced us to Volvo cars, of which we knew nothing. He knew everything about the car. He wasn’t really trying to sell the car but just explaining everything that the car had to offer. He was so knowledgeable and helpful that he actually just let the car sell itself.
Thank you Ronnie Odegaard and the whole Hendrick Volvo Service Team for getting me in and out quickly enough that we were able to not waste a half a day waiting around. Ronnie was friendly & knowledgeable and his staff left my S60 as clean as it was when we brought it in for servicing. Highly recommended; which is more than I can say about my past experiences at Non-Hendrick Dealers.
Had been looking around for a good used car for me and my family for awhile, until I went to see Tony here. He was patient with all of my questions, knowledgeable, and offered me many great deals on cars that were a good fit for us! We picked the one and left happy!!
Great service, very swift business coming from a guy who buys a lot of cars. Tony + TJ are your go to guys, A*****
This place is classy. Evan Smith took great care to make sure our experience of buying our first car was enjoyable. He guided us through many options to make sure our vehicle fit our everyday needs without any pressure and coupled with a laugh or two. We love our Volvo XC60 and will certainly be make to upgrade. Volvo products are solid and reliable! It’s such a no brainer.
After test driving several cars, I finally came to Volvo. Keith was able to help me with the XC40, which I immediately knew was the car I wanted. He knew all the packages, and the differences between cars from competitors, which was something the other places I went to lacked. He kept me up to date throughout the whole process, as they had to have the car delivered. Tim and Philip were great in keeping me informed on the financial end. The process felt seamless, and I appreciate their work. Thank you, again, Keith Williams!
My family and I came into the dealership not really certain if we were going to buy a Volvo or not, but after hearing Robert “Bob” Schneider talk with such enthusiasm and nothing both praise for the cars we knew right then that we would be purchasing one. He was very friendly and made sure that we knew every single feature of the Xc60 both inside and out. After Bob made sure I knew everything about the car Derek made sure I knew everything about the wonderful protection plans and everything that Hendricks has to offer. I will definitely be recommending this dealership to everyone.
Strange as it may sound, I havent owned a car in @20 years and hadnt bought a car since 1993, so you can understand my trepidation with the dealership processes when buying a new car.Well, we were fortunate enough to get connected to a great new sales rep at Volvo of Charleston, Trevor Satterfield. He made everything easy and comfortable and also previously worked there as a tech, so knew how to show and explain all the gadgets, so it was easy for us to understand.Phillip in Finance was also very knowledgeable and quick to walk us through the paperwork process to get us all wrapped up and in our new vehicle.Thanks, guys for the surprisingly great experience.
Great experience all around with Hendrick Volvo! Was my first time leasing a car in many years and my sales rep TJ walked me seamlessly through the process. He was understanding of my needs, thorough and extremely quick to respond. The car was gassed up, detailed and waiting out front when I went to pick it up. Extremely easy process!
Hendricks is always so professional when I need my Volvo serviced. This time I choose to wait in their spacious, clean waiting room. Always a pleasant experience!
The entire Rick Hendrick team is always a pleasure to work with! TJ was phenomenal incredibly informative throughout the process of finding my car. I couldn’t be happier!
Was searching for a good reliable used car for my daughter. Had a great experience at Hendrick Volvo. Both salesmen we worked with (Trevor and Keith) were knowledgeable and helpful and werent pushy. They answered all our questions and helped us get a nice car at a fair price. In fact everyone we encountered there, the salesmen, the finance manager and the internet sales manager, were all very professional and friendly. They made this an easy experience and we will keep them in mind for our future car needs. Thanks guys!
Very professional customer service rep, Bryce, took care of everything in the course of my appointment. Even without a loaner being available, it was an excellent experience.
Definitely one of my best dealership experiences. Chris Camburn in sales was extremely helpful in presenting the inventory that matched my search and even made a last minute change of mind painless! I drove away with a gorgeous CPO XC90 and love it! By the dealership is beautiful and would give any Apple store a run for its money!
I had the best experience at Volvo of Charleston! Damon made my car shopping experience easy and fun. He’s extremely knowledgeable and detail oriented! Damon literally handled everything for me and all I had to do was sign and drive. I will most definitely refer friends and family to him for future purchases.
Trustworthy! Go talk to Damon Delaney, he is the best! He made the car buying process easy - clear, responsive communication - no games. No pressure. He goes above and beyond for his customers. Hes friendly, he listens and tries to help as much as possible. He will be your new best friend for life! I was comfortable from the moment Damon brought the car to me for a test drive, to getting all the paperwork signed. I noticed all of the other customers at the dealership were also relaxed and all smiles - I think that speaks volumes. Thank you, Damon! #volvoforlife
Scott Moore took us as a walk in and gave tremendous service. Gave us more time and attention than expected. We ended up with the perfect car for our daughter.
I had a technical question regarding my XC60 and was connected with Connor Beverly a salesperson at Hendrick Volvo. Connor was super helpful in explaining the auto climate feature on my car, and now my windows don’t fog up in the morning on my way to work. Thank you!
Hendrick never disappoints. From the minute Evan the service rep said can I help you to the time I drove away with my car the next day Evan could not have been more helpful in his timely and detailed communication via text, email and telephone. We continue to buy form Hendrick across the brands they offer pretty much due to the outstanding service departments. A special shout out to Evan Fabian at Volvo!
I can not recommend Hendrick Volvo enough! We came to Charleston on vacation and left with a new car! TJ and Phillip were fantastic! Very friendly and informative without being pushy. Absolutely the most pleasant car experience we have ever had! Highly recommend Hendrick Volvo!
Great staff! Chris Camburn as a sales consultant was a dream to work with. He was patient, kind and extremely understanding with us as we have a 4-month old. He even went out of his way to drive the vehicle to our house for the test drive and purchase all in the same day; very quick turn-around time. He could relate with us too which was very re-assuring and not pushy in any form. Would recommend to anyone!
Brought my vehicle in to to set some warnings corrected this morning. All my paperwork was in order. Bryce greeted me by my name and welcomed me…. My loaner car was parked right outside center facing toward highway…. I was in an out in a few minutes and so impressed with how myself and everyone around me being waited on were being treated. Even the service technicians going and coming nodded and spoke….Awesome run dealership!