We had a great experience at Mazda Brown’s Chantilly since we got the first message from Nick. When we stopped by for the test drive he had different options to show us and knew everything about the car. He made sure the ac was blasting since it was the end of a work day for us and it was really hot out. Nick let us test drive by ourselves giving us time and privacy to discuss our thoughts on the cars. We didn’t close the deal right away and never felt forced to do so. The day we went back to get the car, we were treated very well by both Nick and the manager whose name I’m failing to remember. We recommended the place for family and friends already and I am certain this will be the place we’ll go back whenever we’re on the market for a new car.

I had the pleasure of working with Mike and Jeff at Brown’s and they made the sale as seamless as possible. Mike was never pushy to make the sale, in fact he was very informative and provided me the best options to suit my needs. Jeff made the transaction quick and easy and I never felt coerced to buy into any of the warranty packages like other dealerships. Thank you for helping me find my new car!

Our experience with Michael Arevalo at Browns Chantilly Mazda was unmatched. When we first arrived to test drive some cars, Michael greeted us and got two vehicles prepped and cooled down for us. We drove them and realized that this one was the winner- he made the process SO SIMPLE. After I went home he sent me a link to fill out our paperwork to get the process rolling, was extremely communicative, and when we came in this morning to finish everything up we were in and out in an hour. He made everything so simple from the jump, was kind, empathetic, and even grabbed some coloring books for the kids to keep them occupied while we handled business. The finance manager was also super cool and let my husband and I talk about our options without trying to push us in the direction he wanted. I’m never buying a car from anyone else!! We appreciate Michael and Browns Chantilly Mazda for the amazing service- best dealership service we’ve ever had. Thank you so much!!!!

I had my first car buying experience here at Brown’s and it was honestly so great. Everyone was super nice and very laid back, made my time there very stress free. I would definitely recommend shopping here or any of their other dealerships in the auto park! Big thanks to Samuel and everyone else that has helped me.

Special Thank you to Manager Matt May and salesperson Michael Arevalo for helping me through the process of my first ever new car purchase!!! I was so excited during the entire process and never felt like there was any pressure. I recommend this dealership to anyone who doesn’t wanna deal with a shady dealer. In the end, they had a pretty bow on my car and it felt so special!! I had my mother with me which she is a veteran at buying cars and she was very surprised at the way they work, we’ll both be looking to get our next cars here.P.S. While we were waiting Sam Velasco came over talked to my mother made her feel welcome even though she wasn’t buying a car and EVEN WASHED HER CAR TOO. Amazing team at Browns Chantilly Mazda. :)

Kevin was the best salesman I could have asked for. He was very knowledgeable and personable. He never pressured me into staying or making the purchase on the spot. If you come in, specifically ask for him.I think it also helped that I knew what I wanted. While waiting for someone from finance, I observed a couple that were planning on going to a couple dealerships and the manager was using those stereotypical tactics to get them to stay. This strong handing is off-putting and always makes me not want to buy a car. Showing you care about the customers best interest will always be the best way to make a sale.

Everyone at Browns Chantilly Mazda was extremely welcoming and helpful. Daniel Snider was our salesperson. He went above and beyond to make sure we ended up with the perfect car for us. Not only was he knowledgeable and patient (as we were first time car buyers), we really felt he offered guidance solely in our best interest. We couldnt have asked for a better car buying experience and are so happy with our new Mazda!

Recently purchased our 7th vehicle from Browns Automotive and obviously I believe they are fantastic! Most recently we purchased a 2020 Mazda CX-5 for my wife and received not only an outstanding price but Nick Kolodny and Matt Matt provided excellent customer service. The deal was smooth, fast and stress free. Thank you both for making the experience so positive. I highly recommend shopping with Browns.

Stopped by to have my car appraised and worked with their manager Peter Friedman. He was absolutely fantastic, pleasant, and great to work with. Would definitely recommend coming to this dealership!

So far just like how you fill the Mazda in said picture up with Premium gas, Ive gotten premium service from this dealership and Im a new customer. Its been the best experience so far they were already upfront with correcting results from their inspection they did on this used Mazda I got from them. Thats a severe contrast from the last dealership I got a Mazda from, also used, I had to do my own investigations to point them out on their faults with a proper inspection of the vehicle to make sure it was safe.Best Browns dealership by far, and best dealership in general even, honest to God, I havent met another dealership like them. And the lounge is just pure comfort. If you want a premium AAA experience go to this Mazda dealership. If you want subpar go to any other dealership.

I had worst experience while trying to buy car from this dealer. I was looking for new car during chip shortage so the car prices were hyped up. As the CX5 I was looking for was not available in-stock I paid a deposit for it and was told that it will be available in next 2 weeks. I waited for 20 days after paying the deposit and did not receive any call from dealer about car status thus decided to call them myself. For my initial 2-3 calls the sales assistant just kept saying that vehicle is in transit and will be here shorly. After few more consistant calls I was told that vehicle was damaged in transit and wont be available. Really - after paying a deposit upfornt and waiting for almost a month for car you are telling me that vehicle wont be available. (Who knows maybe they found another buyer to whom they sold vehicle at higher price - I dont trust the dealership anymore) On top of that manager at dealership provided me with 2 options - get refund of deposit or transfer deposit towards even more hyped up car which will be coming in few weeks. I then made a wise choice of not buying vehicle from this dealer and started looking around for other dealers. There are really good dealers in the area who actually care about customers and treat customers equally irrespective of the market situation.

Very impressive operation! The facility is nicely appointed, clean, and well organized. You actually enjoy your time in the space. I was greeted by Samuel Velasco, my salesperson. He was a class act. He had the vehicle that was interested in ready to go and he was patient in answering my questions. He had a great attitude and treated me with dignity and respect. I appreciated that they didnt rush me and allowed me real time with the vehicle to get used to its features and functions. He made the buying process easy. After working with Samuel, I was sent to financing, which I usually dread. This time it was quite pleasantly the opposite, thanks to the Finance Manager, Tyler Hovey. I was expecting a serious back and forth session, but Tyler proved to be kind, personable, highly knowledgeable, and very skilled at this craft. It was very easily the best experience Ive ever had in a finance department anywhere! That is thanks to Tylers demeanor. When I showed him my PAL, he asked for the opportunity to get better terms for me, and he did. The best part, he didnt have to go through a myriad of banks to do it. He got me a great rate and terms. He took me through each step of the purchase and thoroughly explained what each item meant. There were no hidden fees, no excessive up-selling, or undue pressure to get anything other than the vehicle that I was there to buy. I am glad to have met the staff at Browns Chantilly Mazda, from the Sales Manager John, Sales Associate Samuel, and Finance Manager Tyler. The people make an organization and this place has wonderful people. I will happily recommend them to anyone looking to purchase a vehicle from them. It doesnt matter if its new or used, youre still treated with outstanding customer service. That is what really won me over!

Walked into the showroom and was prepared to write a check and walk away with Mazda.The receptionist nodded, acknowledged my arrival. Maybe because it is a sellers market, no salesman came to talk to me for five minutes. So I left.

We are really happy with our buying experience at Brown’s Chantilly Mazda, we had bought 2 pre-owned cars in the past 4 years.What we appreciated the most was the fact that people were transparent every single step of the way and we knew what we were paying since we saw the car in their website.We really appreciate that Peter and his team took care of all our concerns.If youre interested in buying a ca and have a great experience, Browns Chantilly Mazda is the best place to do it.

Had the best car buying experience of my life with these guys.From the initial intake and discussion (Over text and email) about a car where my budget was factored in as well as availability and trim preferences to the day I showed up for a test drive not expecting to leave with a car, the team here handled everything flawlessly.What I appreciated the most was the fact that people were transparent every single step of the way. I knew what I was paying, what to expect, and had a laugh with everyone on each step of the way. I even had to take a work call and they facilitated that with a smile.If youre looking for a new car its tough to beat Mazda. Being sincere, the people who take care of me here at Browns Chantilly Mazda could have sold me a retired field horse on its last legs and the experience was so enjoyable Id probably say yes.Great people being up front with buyers and working to meet their needs. Was a wonderful experience. Well deserved rating and review.

Had the BEST experience working with Sebastian. He is hands down my favorite car salesman I’ve ever met. Thank you for making the process as painless as possible and for being as efficient as one can be. Yay!!

I had an amazing experience with Carlos! Please ask for him. From the time I walked in the door he was extremely helpful. Very refreshing when you are making a big purchase and someone makes the effort to walk you through the process and make you comfortable. The staff is very friendly as well.

I bought a Mazda 3 from this place, talked to Asad who was extremely professional and helpful. Managers were super helpful as well, it didn’t feel like they were trying to sell me a car but trying to maximize my experience. Top Tier Customer Service, definitely recommend!!

John Gutierrez and Kevin Rodriguez are very helpful, so professional and we’re very attentive. We walked in late and they were there assisting us and not rushing to close the deal even after hours. They answered all of our questions and assisted us in the best way they can. Kudos to both, specially to Kevin for being so helpful. I highly recommend visiting Brown’s Chantilly Mazda, if you happen to be looking for a car. Thank you, it’s been a pleasure dealing with your team.

I just bought my second used CX-5 from Nick Kolodny. My Grandaughter also bought one. He makes what can be a difficult negotiation easy and enjoyable. He is very responsive and perceptive to my concerns. He’s quick witted and has a joyful sense of humor. Most importantly he knows the cars and I trusted him. Could I get better deal from him? Maybe, but I walked away very satisfied on both occasions.

Very nice staff! The young man was eager to assist us and went above and beyond to make sure everything was done!

We just bought our 2021 CX-9 here, and we love it! Our whole buying experience was great with Kevin! He was not pushy, just very friendly. We had also been to Priority Mazda in Tysons, but since they didnt even take time to acknowledge us, they lost our business. Here at Browns, they happily greeted us. They do their best to provide a wonderful experience, and it was great. They worked with us to get the right price. Browns buy happy is real! Thank you Browns Chantilly Mazda!

Purchased a used CX-9 from Sebastian, Tyler and team, and they did an outstanding job. Extremely transparent, communicative, detail oriented with no surprises. And I had spoken with about 4 dealers before ending up here. The CX-9 I bought had a few scratches, to be expected, however they bent over backwards to get the scratches repaired in less than a week and documented it all. Additionally I was coming from NYC and had considered driving down in the event the car wasnt as described or if there was something that wasnt correct given the online listing, but after multiple conversations with Sebastian, I was so confident that I decided to simply fly down. I would, and will, look to them in the future for other purchases and highly recommend the employees / sales team / finance team at Browns.

Had a wonderful experience. Service was fast and very efficient. Excellent staff, cheerful and happy. Tech did a great job. Ill be having additional work performed soon! Highly recommend.

I want to start out by saying I LOVE mazda and all of their great vehicles, and i used to LOVE this dealership, so much so that I would drive almost an hour to get my car serviced here. however my last visit was so terrible that i cannot see myself or my family returning anytime soon. I made an appointment at 11AM and when i dropped it off explained that i needed an oil change and front and rear brakes/ rotors. i was then asked if i wanted a rotation and i said no because i had recently done it and did not beed it. then i was told that they would look at my brakes when they did the oil change to see if i needed the service even though i was confident that it did. I waited patiently in the dealership (started at 11am) until 4pm in which an employee asked what i was doing still. apparently the phone number in the system was off so i waited an extra 30 min. the nice employee then explained that i did need brakes and rotors and that I would most likely need to drop the car off. I having waited 5 hours, would not be dropping my car off so I said no and just was going to pay for the oil change. Then they claimed i could have it done by the end of the day that day but i again refused. Then I was handed a bill for a 3000 mile service (oil change with tire rotation) even though i was clear that i just wanted the oil change and that the tires were rotated the previous month. and it gets worse… as im driving my hour long ride back the tpms sensor goes off, and when i arrive to my house i smell a strange burning smell. I popped the hood and realized that who ever put the oil in the car spilled some on the manifold which when heated filled the cabin of the car with a terrible smell. after some time cleaning the oil off of my car and reseting the tpms, i could not believe the experience that I have had with one of my favorite dealerships/service centers. I waited for the customer survey so i could respond but for some reason this time it was not sent.

Was working with a variety of local dealers and unequivocally Daniel was the man. Responsive, personable without ever putting pressure on me. Very positive group at Browns Chantilly and always felt everyone from the team was friendly and honest. They know how to deliver a modern day car buying experience and exceeded my expectations.

Thank you Browns Chantilly Mazda! I had a fantastic experience buying my car last week. I had settled on a used CX-5 online, and the team was so helpful when I made the trip into the dealership from Charlottesville (and also allowed me to test drive some of the newer models).Overall a seamless experience. Shouts to Sebastian (sales) and Tyler (finance).

I just bought my first new car from this dealer and I have to give props to Nick for his outstanding customer service. He was friendly, attentive, and made sure I got what I wanted.This car is exactly what I was looking for and more. Its an absolute pleasure to drive and has all of the features that youd expect these days.

I recently bought a brand new 2021 CX-5 from Brown’s Chantilly Mazda and couldn’t have had a better experience. Everyone who I worked with was super friendly and communicative, and explained everything in great detail. Sebastian Wilbern from sales was extremely kind, professional, and knowledgeable. He was able to answer any question that I had for him and he truly made this experience a great one. John Gutierrez, the sales manager was also very friendly and knowledgeable. Buying a new car for the first time was quite nerve-racking but I couldn’t ask for a better experience. I love my new Mazda-CX5 and would highly recommend Brown’s Chantilly Mazda to all my friends and family!

Sebastian was helpful in assisting and answering the questions that I had. Ill recommend my friends to this place.

My little sister and I went car shopping for her FIRST CAR! As this is an exciting but nerve racking experience, we are thrilled we visited this specific Brown’s Mazda location in Chantilly, VA. As soon as we walked through the front doors, we were greeted with a smile by Daniel. Usually you get passed off immediately but he took the time to show us the cars on the showroom floor and then professionally passed us onto Sebastian Wilbern. We couldn’t have gotten a better sales person for our ten star experience. He was extremely kind, professional and personable. He answered all our questions, let us test drive the cars we were interested in a timely fashion, and was extremely knowledgeable about all the features and various trim levels. We also worked with sales manager, John Gutierrez, who was also extremely professional and kind, and worked with us to meet our desires for an exceptional experience. Dealerships are known for their pushy atmosphere and this was the total opposite. They truly provide you a seamless and wonderful experience in such a clean, modern and beautiful atmosphere. I will definitely be recommending John and Sebastian to all my friends and family! And when my time comes for a new car, I will be back. Thank you, Sebastian and John, for a magical experience! You both are the best!!

Had an amazing experience buying my first car here. Carlos really helped me out with all of it which really helped with all the nerves of buying a new car, and overall made the experience better!

I had a great experience buying my first car at this Mazda location thanks to Aiden and the rest of the sales and financing staff! All of the members on staff were super friendly and helpful, there was no hassling with final car price or getting financing, they were able to get me a low-interest loan, and they let me choose what I wanted to add on in terms of services and extended warranty without any pressure. I love my new Mazda CX-5, and would definitely recommend test-driving and purchasing from this location!

I bought a car here a few months back. Everyone was very nice to work with and there was zero pressure. I did a few test drives and was very happy. Even after purchase, everyone I have worked with in service has been nice. The renovations are done and this is their new building.

I reached out to my local dealership in Chantilly, VA, and they stated that the issue could no longer be covered since it was outside the warranty period. I asked if there was any “goodwill” assistance that they could provide since I’ve been a long time Mazda owner who is loyal to the brand. This is especially relevant because I’m looking to replace my aging Mazda6 in the next year with a new model. When they said they could not help with the warranty because of the expiration of SSPA0, I asked for a quote to replace the inherently flawed component with a new part. I have not received a response back from the dealer and 5 days have passed.I do not understand the lack of customer service from Mazda when this is a known defect. As mentioned previously, I’m currently in the car market and I’m strongly considering the Mazda 6 or CX5. This lack of customer support over a known defect is very concerning and especially in light of this becoming a safety issue if it is not corrected. Note that the Mazda TSB SSPA0 bulletin shows the part # that needs to be replaced and that it would amount to .7 hours of labor. The lack of communication and assistance from the dealership is very concerning. It should be a fairly quick and inexpensive repair, and Im hoping that Mazda Corporate will provide some support so I can get this resolved quickly.

Had my new 2021 Mazda3 Turbo serviced here for its first service. Natalie, took car of my in such a professional manner, and I received videos of my car. The whole process was done quick and easy, I will be coming back to do the rest of my services here :).

Very friendly and patient answering tons of questions when our son was looking for a good used car. New dealership refresh is amazing featuring RX-7 behind glass!

Susanne is the best thing to happen to this place. She is full of knowledge. And she is so kind and is the main reason i return to this mazda instead of one closer to me. Thank you for all you do Susanne!

We bought our car from Brown’s Chantilly Mazda. They have a very good service, great customer experience and an amazing coffee machine! 😄 Michael Arevalo (Mike) helped us with the purchase and he was very helpful and patient. Highly recommend this dealer!

Here are my recommendations if you are buying a new car:1- Drive the actual car you want to buy, and drive it enough before walking to the finance room.2- Ask for full transparency on the status of the car you are buying, from a technical and mechanical perspective, before signing any document.3- Have the sales person, the manager and the finance person in the same room to assure you that the car is good to go and you will not need to come back tomorrow for a little issue they discovered while you are signing the document4- To be fair, the sales experience was good, and the sales person knew his product and that’s why I gave it 2 stars instead of one.

30 minutes before my service appointment was scheduled to start I received a call from the dealership telling me they do not have a loaner available. They were not willing to do anything to make up for the scheduling mistake. Really no flexibility to compromise, shame.

Aiden was amazing to work with! Extremely helpful and he really went the extra mile to make sure I found the right car for me. He was friendly and attentive throughout the whole process. He showed me how all the controls worked twice and I am so happy with my experience at Chantilly Mazda. My new CX-5 is amazing and I have already received so many compliments on it!

We just purchased a Mazda CX-5 from Brown’s in Chantilly. Our salesperson was Nicholas Kolodny. I cannot begin to say enough about the vehicle, the dealership and Nick. Mazda’s quality and products are compelling. The dealership was modern and well located, and Nick is an outstanding and genuine representative who understands the product. We test drove 4 different vehicles in this class. Within seconds, the CX-5 rose from a curiosity to the leading contender. Nick and Brown’s made the process easy from there. No hassle or huge pressure. We also arranged for home delivery due to Covid-19. We felt they dealt with us with the highest level of integrity and fairness. If you are searching for a mid-sized SUV, check out the best-in-class CX-5 reviews, and then schedule a time with Nick to test drive the vehicle and review Brown’s inventory. You wont be disappointed on either count. Highly Recommended!

Shoutout to Sebastian for making this experience a great one! Love my new cx-5!

I just leased a 2021 Mazda CX 5 from Haris Khan. I was recently in an accident and my car was totaled. I went to 4 different manufacturers dealerships to see what my next vehicle would be. Mazda was the last one on the last, and I unknowingly saved the best for last. He found me everything I was looking for and more. Very professional and knowledgeable, I highly recommend him if you’re looking for a great car buying experience. Matt, the GM, was fantastic and so was Tyler in finance. They were quick and efficient and the delivery went great. Thank you to the whole team!

BE AWARE!! Stay away from buying a used car from this dealership. if I could give them 0 stars for I would. I got sold a car with a major problem. I definitely think, they cleared the engine code (engine light) before I took it home with me. An engine light popped out on my dashboard a day after I bought it. I called in to ask them if they would do anything and refused. Although, they said they would take a look at my car to see what it was wrong, but they would charge me $140 for that, which is ridiculous. I took my car to the shop and it costs me $1650 to repair it. Also, they said they put new brakes in the car and they are at state minimum requirements. complete BS. I would advise to take used cars from here for a pre-purchase inspection or go to a different dealership.

My wife and I were shopping for an SUV. I was skeptical about coming here because Ive had bad experiences with dealerships. It was COMPLETELY different from what I expected. Michael, John, and Tyler were all amazing. They provided valuable information and were friendly without being pushy. John matched the offer we received from another dealership on our old Mazda 6. Tyler and Michael stayed late to make sure everything was taken care of and we walked away happy. We got a beautiful used CX-5 for less than we expected to spend. Would definitely buy from here again.

I wish I could rate minus stars and had read reviews. This dealership is dishonest. I was lied to from the minute a made the appointment to try car and through out the process, all my questions were delayed in answering or were not answered outright. We agreed on the price and the day I would pick the car up and I received a text on my way car was in the process of being sold. It was clear from the beginning that because I was buying outright and not financing I was not valued as a customer as that’s where they make their profit. My salesperson was seasoned and it’s clear that his unprofessional manner was all because he was dishonest from the beginningThere are so many other Mazda dealers - find a trustworthy place to buy a car

Had a great first-time car-buying experience here. Kevin was my sales associate, and he was very helpful and straightforward. I appreciated how communicative his team was throughout the process. Id definitely recommend Browns to my friends and family!

I absolutely loved my experience here. I did not buy a vehicle from them but they performed a pre-purchase vehicle inspection complete with all the paperwork on my new purchase and they even gave me a video of the inspection.My next brand new vehicle may come from them. 🤔🤗

I bought my 2017 Miata from Browns at Chantilly. We had the best car buying experience. The gentleman we worked with was Sam, and he truly made the car buying experience a great one. Sam was very knowledgeable about cars and very honest.Thank you Sam and the team

Had a great experience purchasing a car for our son who is graduating from college. Daniel was great! Very happy with our purchase and overall experience!

Received unsolicited invite from Matt May from the Management Team to contact him strictly within 7 days. It was signed with Warm Regards. I called and after VERY long wait was able to talk with Warm Regards wisher, but he was busy and after taking all my contact info promised to call me back very shortly. Never happened. Nonetheless, sales trick ignite my interest and I tried to get in touch with member of Management Team again. This time did not progress farther than voice mail. Again the same story: Name, nature of call, best number to reach, best time to reach... Never heard back. Persistence still simmering, I am calling again and leaving detailed message through front desk with the option to be contacted by either Warm Regards wisher or any of his lieutenants. Never happened again. 7 days deadline is about to expire, arming myself with the remnants of perseverance I am calling again to find out that Mr. May is off for next few days. 7 days expired, Warm Regards dissipated. What a bummer... Still puzzled - Browns Chantilly Mazda, what was that?

I have been going to this establishment for 6 years and each time my experience gets better and better. This time my sales experience was with Nick & Matt, both were super patient and Nick was just very insightful. As usual Jeff in the finance was very accommodating and made sure he thoroughly explained everything and nothing was missed. I have never had an issue with the Service department and looking forward to continue my dealings with them in my new 2021 CX-5! Thank you guys for another awesome experience! Happy New Year!

If you ever go to this Mazda look for Kevin, he is the best.

I recently bought a Certified 2017 Mazda CX-5 from Brown’s Chantilly Mazda. The dealership itself was very clean and bright.What a great experience! Sam was a very knowledgeable and patient salesman, he was with me from the start to finish. Both Sam, new and used car managers both “did what they said” and straightened out any problems I had. It was a “no stress deal.” I will continue to buy my future vehicles with them! Thank you all!

From my first phone call to Nick Kolodny at Browns to Nick handing me the keys, every step of purchasing my beautiful red CX5 was easy. Nick was polite, friendly, patient, answered every question, negotiated a price I was more than happy with, and made the entire process as simple as possible. He had the exact car I was interested in ready for me to test drive, did everything by phone so I did not need to come in to the dealership again until I was ready to pick up the car, and even set up the technology for me.Nick was great! Everyone I dealt with at Browns was wonderful, and I LOVE MY NEW CAR!

My lease was coming to an end in March 2021 and after working with a few dealerships I decided to buy the Mazda Cx30 at Brown’s Chantilly for many reasons. The salesman Nick and manager Matt May were extremely helpful, knowledgeable and professional. I’ve bought many cars over the years and this was by far my best car buying experience.

We have used Brown’s Chantilly Mazda to service our Mazda 3 for a few years — they have always provided above and beyond service for us. We decided to trade in our 3 for a new CX-5 and Sebastian did a great job getting everything set up and finalized. Transparent negotiating and great service all around! We will definitely be back.

Browns Chantilly Mazda made the car buying process smooth! Haris Khan was fantastic and helped guide me through the process of buying a car. He was knowledgeable, friendly, and extremely helpful!

Had a great buying experience with Haris. He is very knowledgeable and a fun guy to work with. Everyone in the office is friendly and happy to help with whatever you need.

Car buying doesnt have to be an intimidating experience. This is especially true at Browns Chantilly Mazda. Do your research over the internet on what a reasonable price is for the car. If you have a trade-in know what it is worth. Then visit Browns. My whole experience there was very positive. I got a very fair price on my trade-in. I got a reasonable price on a brand new CX30 which I very much like. Did they make some money on the car? Sure they did. Did I get a fair deal? Absolutely. Save yourself a major pain when it comes to buying a vehicle. Go armed with information and have Reasonable Expectations. Then, try Browns. They treat you with respect. You will leave like I did - happy to get a fair deal without going round and round. The days of that kind of negotiating are over. Browns proved that to me. They get my highest recommendation.

Mike A. was an excellent salesman who knew the ins and outs of the Mazda6s. The finance and management teams werent pushy in adding add ons as well. Definitely recommend for purchasing a new car.

I had Thanh/Aiden as my sales rep and he was very kind and helpful. I enjoyed my experience with the dealership!

Kevin was very help full in explaining the Mazda brand and made the experience very fun 100% would recommend him and everyone in the dealership were very nice.

I bought my Mazda’s from them in 2012. Ive never had an issue but the last 2 years the service has been horrible. I can’t get anyone to call me back or give an update on my car. I’ve sat on hold for 20 minutes multiple times. I’ve waited 3 hours for a Va inspection. They’ll have my car for days at a time with no communication & excuses that the person on my ticket is out for that day. I advise going to another Mazda in the area because they will leave you with out a car for days to weeks with no rental.

My experience at Browns Chantilly was nothing short of spectacular. After interacting with 3 other dealerships where salesmen were pushy, rude, and ignored our needs, Browns Chantilly was a breath of fresh air.My wife and I went in to replace one of our cars. For fun, I test drove the brand new Mazda Miata ($33k+). I loved the drive, but as a big dude, it was also tough to fit in, not to mention, far out of my price range.Instead of pushing, the Sales Manager, showed me a 2007 Miata in amazing condition for a tiny fraction of the cost, meeting my needs and giving my wife and I lots of space to talk and think.They stayed late, helped my wife decide on the perfect car for her, and even worked with our CarMax appraisal for her trade-in, no hassle, no fuss, just handed the keys, got the check, and got the most money for our car without needing to go back to CarMax to sell the old car.Matt, Aiden, and everyone we encountered at Browns were incredibly nice, considerate, and often encouraged us to pause and think, look at other cars, and take our time making the best decision for our family.Buying a new car is a stressful process, pushy and shady car salesmen arent going to make the process any better. Browns removes the stress, is very transparent, has no issues letting you get cars inspected by your own mechanic, they even gave a 3-month guarantee on a car with almost 200k miles. THAT is how much they believe in the quality and condition of every car they sell.Honestly, drove off the lot with our 2 new cars with such peace and happiness, I think Ill probably just stick to Mazdas from here on out.

I recently went car shopping and visited two dealerships. My first stop was at Dodge in Manassas in which I had a terrible experience. It was so bad that I did not want to go to Mazda as planned to look at another car. Sebastian Wilburn asked me to give him a chance and was surprised that Dodge gave such bad customer service. He showed me what the price options would be for 2 cars before we even got in to test drive, which was very important to me. They even allow you to test drive the car alone if you want to. I opted out for that since I didnt know the area. We drove a sedan first because I was looking for a lower payment, but I couldnt help wanting to drive a different car. I ended up getting the Mazda3 hatchback with turbo instead even though it was a higher payment. The car was for me, but my husband had to sign paperwork. Sebastian did not treat me differently because I was a woman alone looking for a car with a Jack Skellington hat on and a face mask that said We Are All Mad Here and a voodoo jacket. He let me get everything ready so my husband would not have to be there long to sign paperwork since he is handicapped. I have had the car for a few weeks and I absolutely love it. I was so happy with his service. I definitely recommend this dealership and Sebastian was a great person! He has even been available to answer any questions I have about the car via text. (I am not a phone person) and I am so grateful for that.

Matt and Nick were very courteous. Process went well and I love my car. The service especially made a good impression on me as Krystal took a lot of extra care to make sure the hitch I had installed looked nice.

Good out of their way to be nice

Awesome experience buying the CX-5! Walked in and Mike, the Certified Product Specialist, was able to get me in the exact car I was looking for. The entire process was quick and easy. Highly recommend!

I had such an AWESOME experience at Browns Chantilly Mazda!!! In my search for a more economical car for commuting (1.5 hours one-way), one of my good friends convinced me to check out a Mazda dealership and Im so glad that I did! I actually went and test drove models on a couple of occasions before deciding to make a purchase on a 2016 Mazda6 i Sport sedan. The staff is extremely accommodating and they really do care about making sure that the customer is happy with their new car, especially Product Knowledge Specialist, Nicholas Glumsic! Hes very patient and understanding and really just wants to get you in the Mazda that youll love! If youre looking for a Mazda in NOVA, then go to Browns Chantilly Mazda! You really will love the service!

Bought a CX-30 here. Great experience, quick. Very straightforward with the fees. Would recommend. Thanks Kevin!

Ask for Haris, he’s the best!The team at Brown’s Chantilly Mazda set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Haris was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. I got the exact vehicle I wanted, in pristine condition, at an “out the door” price with no sketchy negotiation tactics or hidden fees. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

Easiest car buying experience I’ve ever had. Haris knows what he is doing and has you in and out with your new car in a flash! Ask for haris next time you need a new car at Mazda of Chantilly

I was pleased with my experience purchasing a certified, pre-owned CX-5 from Chantilly Mazda. My salesperson, Aiden, was attentive, responsive, and helpful. I did end up having one issue with the vehicle in the first week that Matt, the sales manager, helped me resolve. After getting a flat tire, I inspected the remaining tires and noticed that they werent in line with the manual/OEM specification (wrong/lower speed rating). I spoke with Matt and expressed my concern. The dealership ended up replacing the three non-standard tires, and I bought one to replace the one I punctured).Would recommend to others looking for a vehicle.

Krystal was very professional. She did an excellent job of conveying the work needed. She gave prompt attention to any delayed service. I would recommend the service department to friends.

We had such a great buying experience at Chantilly Mazda. Sebastian made the entire process from searching for the best deal to leaving with the keys so easy and pleasant. I would highly recommend him to everyone looking to buy a car from someone who is genuinely passionate about Mazda, takes the time to get to know the things that are important to you, and works with you until the end. I am absolutely in love with the new CX-30, and the staff played a huge role in making it happen. Thank you!

Overall a very good buying experience at Brown’s Chantilly. Aiden Phan was patient and accommodating as we to test drove a few cars on a rainy Sunday. Knew I wanted a CX-30 but he helped to narrow it down to the trim level based on what features I desired. Any questions he couldn’t answer, he quickly sought out someone who could. Once I’d decided on the vehicle Aiden showed me all settings and features while waiting to meet with finance dept. Thanks for the attentive customer service.

I had the most amazing experience here, big shout out to Kevin! Out of all the dealerships not one person came out to help other than Kevin at Browns Mazda. Very polite, very knowledgeable, very helpful! I will definitely come to him when its time to trade in my car!

Great experience all around! Sebastian was an amazing help and got us set up to test drive the Miata RF. He was extremely knowledgeable and helpful throughout the entire process and the finance team was very easy to work with. Thank you, very happy with the new car!

They fixed issues that another Browns mazda dealership created on my vehicle. Honest. Friendly. I would honestly encourage all people who get their vehicles serviced at Browns Fairfax Mazda to switch to Chantilly. They also take video of repairs and send it to you via text, which I like as well.PS-fixed my key fob free of charge, saving me $385. Browns Fairfax location would have 100% just charged me.Chantilly has a noticeably different attitude towards customer service.

Never been treated so well by any car company, nice people is an under-statement, took care of my oil, Special thanks to Natalie, and Brittany. Thanks to Joseph too for the hot chocolate recommendation.

The staff at the dealership were exceptional! Very good variety of Certified vehicles and I felt they kept things very clean especially during these Covid times.The managers and Nick Kolodny really helped me find the best vehicle for my needs. Cant wait to see them again for service as well!

Horrible experience, went to shop for a new car, switched the salesman in the middle, pushy salesman. Would never come back

Part of Chantilly Auto Park. Thousands of new and used cars in the area. Mazda has a beautiful facility! Big selection. Nice helpful staff. Worth a visit.

Tyler is the best salesman, there was no pressure for a sale, no redirection to another car. The car sold itself, he just helped with the paperwork. Would I come back again to purchase another car, absolutely. Thank you Browns Chantilly Mazda, thank you Tyler, and thank you too Nick.

Lied right to our face. They have a handbook of what to say when youre a car dealer. They used every chapter. They couldnt even use their poker face. Poor poor poor morals.

Browns and their digital dealership is definitely the way to buy a car. It is seamless and painless. I made one trip to the dealership for 15 min just to take the car( CPO 2019 Mazda CX-3) for a spin. Other than that I did everything ( credit app, finance and trade in ) either online or on the phone. Our salesmanSebastian, who was professional and knowledgeable, personally delivered the car to my home. We signed all the paperwork here in 10 minutes. Sebastian went over all the features of the car then drove off in our trade in. One cannot ask for a better service than that! The finance manager Matt May was also very easy to work with and quickly put our application through. I cant imagine ever buying a car the old way again!Thanks Browns!

Had a great experience today at Brown’s Chantilly Mazda buying a used Infiniti G37x. We went to a dealership before this one looking at a similar car but not at the quality here at Browns. Are salesmen Sebastian was very kind and courteous and made us feel at home. The financing at Browns was also great. Couldn’t recommend this dealership more.

Easiest car buying experience I’ve ever had. Everyone I worked with on the transaction was professional and knowledgeable, and the personalized service ensured that I was well taken care of throughout the entire process. Couldn’t have been a better experience and the car was delivered right to my driveway!

Natalie is the BEST in their service department. She treated me like royalty, answered all my questions. She is focused, professional and efficient. Ask for her to be your service representative!

Loved everything from the test drive to the sales representative Sam. He was extremely helpful and said I would not leave without my dream car; and he was right! So so grateful with him and everyone that helped with the whole team for helping me get my car!

I worked mainly with Michael in sales who did a phenomenal job at taking what I wanted in car into account. In no time at all I was test driving the *perfect* car for me. This car has every feature I had been looking for and more - even down to the color of the car which was dead last on my list of importance. Browns Mazda in Chantilly came through huge and I will absolutely be doing any and all future car shopping here as well as recommending to friends and family. Last but likely most importantly - while I was working with one person for the majority of my time here, it was very clear that all the sales staff and managers put the same amount of effort and care into finding a car best suited for you.

As a young female buying a car for the first time, I felt respected and assisted appropriately by the sales associates. There was no pressure to purchase add-on services, and Browns Chantilly Mazda even has several discounts that can be applied upon purchase. With the whole staffs diligence, I was able to make the purchase and trade-in my old car more seamlessly than I could have imagined. Considering how hard it is to find an honest establishment in this industry, I would definitely recommend going to Browns!

It was great! They were able to get my vehicle recall work done in 30 minutes. In the past I had my oil changed. They scheduled the change and it was done in a timely manner. I am really liking my new car dealer! First time Mazda owner. I usually get a Lexus or a BMW. I am pleased to own a Mazda. Christa Roan

The best thing you want when youre buying a car is honest people and people willing to work with you. We went in with no pressure and no intentions of buying our 2019 Hyundai Tucson Night Edition, but it was everything me and my wife wanted and our salesman Conner and sales Manager John made this a VERY easy process. If you want to be treated right, go to them.

The very first car buying experience for my 19 year old son was amazing here! We worked with Connor Falkosky who was easy to work with and so flexible. Connor and his team made it easy to ask questions and get timely answers. Thank you all!

I visited this location this week and had a wonderful experience. Everyone was really helpful and positive. Kevin helped me and made my process of buying a car a great experience I definitely recommend this dealership.

Its a automobile plaza with multi vendor show rooms within its large complex. New cars can be bought and traded as well.