Sean, Trey and Mo are the best customer service representatives ever!They took great care of me and I was able to keep my same phone!I will always shop at this location!!!

I stopped in today to get a new iPhone. Trey took fantastic care of me. He answered all my questions and actually answered some I didnt think to ask.Update - needed to go in a second time to document discount was told would have to verify online. Did that and online said it wasnt possible. Received multiple emails asking me to sign up for protection plan I had signed up for. Called store and they informed me they couldnt help me unless I came in a third time or called ATT customer service line.

Wes was incredibly patient and helpful with me and my lack of knowledge with cell phones. He made sure to get all my information transferred when I got a new phone. He also has a great beard, so clearly he is the best🙌. Thanks Wes!

We came in today to get a new phone for my son. Jaimie and Sean made the experience completely painless and easy. I love the service we received! Thanks again!

I pass by the store Wes, Lyndsey and Sean were amazing. I had to ask question about my TV service and they all took the time to help me and answer all the questions that I had. I would always come to this store to get help.thanks again.

Sean was fantastic! Made everything painless and so glad we stopped in. He was very knowledgeable and made everything understandable. Best customer service weve had!

Sean is GREAT ! Trey is good too. They let us know what deals they had and worked with our budget. The best customer service experience in my opinion.

Super friendly and extremely helpful. Very satisfied! Thanks so much Sean for everything!

Clean, organized, and most helpful. Ask for Raheem, he will go the extra mile. I got no more and no less then what I needed. A great experience

Wes was very helpful with upgrading my new phone! Thanks again

Wes was great to work with while setting up my replacement phone. 5 stars....would recommend 👌.

I The best I’ve seenHe is a keepe4I am talking about trey

Trey and Sean were fantastic! Great experience made easy and fun! 🤩

Sean Gates was very helpful and made things easy.

I bought a new S20 unlocked from Samsung to replace my Note 4 and needed a new SIM card. Called ahead, met with Wes on the sidewalk (because of current mask rules) and my new phone was working within five minutes. What more can you ask for?

This is the only AT&T store we go to intown because of the quality service and it is on the otherside of town. Typically these days places give you a number to call and make you deal with your problem on your own, often causing the issue to go unresolved in my experience. At this location not only were we assisted on site, one of the employees, Sean, continued to follow up with us until our issue was resolved. He went out of his way after he was told I was going to be getting a call (which I never recieved) to take our issue seriously and stepped up and was the one to handle everything on our end. That saved us alot of time and stress. It really goes to show how much customer service matters. Thank you so much again!

I switched to AT&T at the beginning of the year during a promotion to receive a free iPhone11. I qualified for the promotion, so I ported over my number and got my phone. After three trips to the store and multiple emails, I finally got additional fees on my bill removed; ones for which I declined in-store during my first visit. I received a credit for these fees which was much appreciated, but I was still being charged for the phone. Nine months later, more emails, and multiple phone calls later, I found out that the associate in the store did not create and file the trade-in promotion for my account. I am now only receiving an 8.5% credit for what I am due (costing me hundreds of dollars). If you think that you are getting any promotion from AT&T, then make sure that you receive some sort of proof before you leave the store. It was definitely not worth the hassle to switch carriers, and I will be switching back to my previous carrier once my phone is paid off.

Sean was extremely helpful to me with setting up a new program and phone number. I rate him a 5!!

Ive been going to this AT&T store for the last 3-4 years. These guys were great at helping me with buying a new phone. The rep explained everything in a way I could understand how to use my new phone. Thanks AT&T.

Sean Gates gave us excellent assistance on our upgrade today!

Sean was very helpful. Explained all the current promotions and laid out my options. Would highly recommend this AT&T store.

Bret terrifically efficient. Cute too!

The sales man Didnt tell me anything about the phone I was asking about. Just stood there and made me tell him everything I knew about it. I was asking how the it would work to do contract or prepaid, Didnt help at all.

Went there the other day to buy a new phone and the clerk told me that your better off going to best buy and buying it. Dont you think hed want the credit for selling a new phone? Dont understand it.

I want to thank Sean from AT&T for helping me with my IPhone 7 You went above and beyond!!! You are extremely knowledgeable! Very computer savvy! Gave me the Best service and deal! You also remembered me I came back the next day. And wished me luck when I move to Texas❤️ I Love the team at this location! I’m going to miss you all when I move. May Jesus Bless you all for working in this crisis our nation is going through! ❤️🙏🏼💪🏼🥰

Matt went above and beyond to get me the best deal on an upgrade and switched my service from US Cellular to AT&T. It was the best decision i made. He saved me money on my phone bill. Always a great deal

Was a very good experience answered all questions and helped throughout the whole process

Sean Gates at the AT&T store could not have been any better to help me navigate my queries regarding the AT&T plans. He’s a master of his trade and knows the AT&T products/plans inside and out.

Mr Wes, took care of all my issues: activating my phones, dealing problems and interfacing with customer service!!Thank Wes

Trey was very helpful and easy to work with!

My associate took the time to visually compare phones and in showing me the differences in cost of my plan and others HE WAS VERY PERSONAL AND EFFICIENT.

My husband and I went in to combine our plans since I get a discount through my work. They told us our monthly bill would be $160 now. What they DIDNT tell us or DIDNT know is that apparently theres a $20 fee PER phone if you combine plans or share data. If we had known that, we wouldnt have wasted our time because after 1.5hrs at the store, were paying the EXACT same as we were before.The day before we went into the store to talk with someone about combining plans. We waited for like 20-25 minutes before we walked out. An employee and customer were just chit chatting about nothing closely related to phones or plans while they had waiting customers. I didnt even want to go back to this store and deal with these employees.

Every time Ive come here. Any question or issue Ive had has been taking care of promptly and professionally.

Very helpful and very professional

This store is handling crowd control because of the pandemic. I was also very pleased with the service provided when it was my turn.

The representative forgot her name . I think she speak Spanish.... she was amazing- friendly- helpful....

Went to the store a few weeks back and listened to a manager yelling at his own customer service over the phone. Very unprofessional, will not be back.

Calling customer service is an exercise in patience that even Mother Teresa would fail.

Young man doing the workwas not doing a great job, forgot several issues on sitting up new phone,,needs more training.

I always get treated well at this store. The employees go out of their way to see if there any any promos or discounts available or plan changes that benefit ME and wont lie about behind the scenes changes like losing directv discounts by changing my AT&T plan

Bret Hanson did an outstanding job helping us with our AT&T accounts. He is very patient & an excellent communicator!

I am very satisfied with my overall experience and I cant wait to see what all AT&T has in store for me😁

This time the sales rep . Actually listened to me.It took a while. But I left there happy.I didnt get over priced. And I left with a great plan.

During this challenging time with limited social interaction store personnel were very helpful, offered options to meet my needs and I left very pleased and satisfied with my new phone.

I bought 2 phones today, once I realized I didnt get the phone i originally asked for they told me it would be another $55 to restock the phone that was still sitting on its box at the counter. After i just spent about $2000.***The store manager Matt reached out, asked me to come in and made everything right. Please note, I did not complain until I got everything for free, I simply wanted the phone I originally asked for with out paying the restock. I gladly paid for the upgrade and everything else that was normally due. Just not the restock.THANKS MATT!!

My experience was great

Went in and worked with the manager, Mark i think... he was really rude and i definitely wont be setting up service with At&t

Trey was an amazing consultant, answered all my questioned, proved my girlfriend wrong and made me a very happy man. Id recommend him to anyone that needs any questions answered or to take care of your needs. Very happy and satisfied as always.

Matt was very helpful.

Best staff of any cell phone store Ive ever been to!

Outstanding and very helpful and polite

Wes helped with my phone

Wasn’t Able to pay my bill today waited 30 minutes because two associates had to help one customer 2 to 1 ratio is kind of a bit ridiculous if you can’t hire people that know how to do it themselves then you need to look for people that know how to do it themselves. I just wanted to make my payment and I couldn’t because two employees had to help one

West is awesome

I have had good and bad experiences here. Matt, the manager, is really easy to work with and super helpful if you ever have a problem. Unfortunately some other employees of the store are less helpful and often try to push more expensive service packages and other forms of expensive equipment. The service for AT&T in Iowa is spotty at best. Eventually I ended up switching to Verizon because it was cheaper and the service I received at their store was much better, quicker, more courteous, and over all helped me find what I wanted for a decent price.

I just switched to AT&T after being with US******** since 2005. Bret Hanson remembered me a week later after i had first checked out AT&T.

Much better than Verizon in my experience. Staff has always been patient, forthcoming and honest

I had AT&T for about 4 months. The service is iffy and the bill is to high compared to competitors. I went in and asked if they could match Sprints deal, which would have been 27.50 a month for me. They refused, but somehow lowed my bill $10, still being nearly $50 a month. I then asked if I cancelled would my final months billing be prorated. The service rep said yes.AT&T does not prorate the final months billing.The staff here needs training or they need to acknowledge when they dont know the answer to a customers question.

Very friendly faces and great customer service. I’m always in and out very quickly so I can get to everything else I have to do the rest of the day.

Amazing staff. Our account was hacked and Hanna not only put things right but was very enjoyable and upbeat during the whole event. Never got this kind of service in the Twin Cities.

I went in yesterday and switch carriers and Wes helped me. He made the switch very easy and was very helpful. I would recommend to anyone!

It is impossible to get a straight answer from sales people when asking for an actual estimate of monthly bills after all coupons, discounts, & incentives have expired. That in itself is frustrating. But the service was good, I love the phone I have, & Im paying less than I was with Verizon.

You must have meant .... Well, no I actually know the difference between SIM and SD, and I would appreciate not seeing you roll your millenials eyes at me. My generation invented the internet before you were born. Pretty much wasted an hour, never mind, Ill order from Amazon.

Didnt seem to try and help out my problem of GPS not working. Just referred me to Samsung.

We have been there twice. Once to consolidate our separate phone plans and the other to activate a new phone we had purchased elsewhere. Both times super fast service that actually resolved our issue. by far our favorite AT&T location.

I always have a great experience when I go to this location. Knowledgeable staff who never try to sell me more than I need. Hannah was awesome.

They will unfairly charge you hidden fees and they have increased their prices. Also they have increased their prices. I also was told that because someone was harassing on my phone that they would change my # for free. They did not and their manager said that I was be charged fairly for everything. Just stick with Verizon.

The customer service I receive at this branch is excellent. Ill travel 50 miles and pass two stores just to get the service I will receive here.

They were a big help getting my phone back onThis visit was ok. I just dont like this virus situation. I fell since I been vaccinated it should be my choice if I want to put on my mask.

Its better to get things resolved from their customer care over phone. Its mere waste of time going to the store to resolve your issues. Executives at the store talk with you decently, but lack competency to resolve your issues.

Outstanding service! Always feel important, addressing all concerns.

Service is great and can always find a great deal

Lyndsey was extremely helpful resolving some payment and login issues I was having with The App Store. Thank You so much!!!

Poor service

We were able to bring over a phone that their website wasnt sure about, which saved us a bunch of money.

Its the place I go everytime for my phone needs, great service and knowledge.

They do everything in their power to make sure you are happy. When they couldnt fix the problem they honestly were upset.

Takes forever anytime I go in this place so lets all stop pretending. They are extremely high priced. And I bought an iphone from them then it took them almost a week of me going to At&T about 10 times before they could figure out how to set up the iPhone I purchased from them. Thats quality for ya.

Signal strength is slow, but overall very nice people, great service.

Over all good place. However KEEP YOUR RECIEPTS. This is twice now somthing i paid for instore has shown up on my att bill. This srore has a bad habit of *forgetting* to make shure the system reflects ur instore payments

Went to pay off the phone and was told that I couldnt pay off the difference for the phone that I hot for free but that was not what I was told 7 months ago. So now I have the one phone paid off but I have a small $300 charge on the other that has 21 months left on it. So stupid.

Had a great experience with John Walker.

You guys are so awesome!!

Awesome customer service. They helped me out, provided a solution for my problem above and beyond what they needed to do.

Best cell service in Iowa. Pretty expensive though

Amazing service. Great products.

Very knowledgeable customer reps

Fas friendly the best sevice

Nice and friendly customer service

Always great service

Getting a device here is great Jim

Friendly and knowledgeable staff!

They are friendly and very informative!

Not my home store but customer service was good from that one dude who helped me with an issue.

Great service.

Always helpful.

Only 1 employee on duty with lots of customers.

Helpful.

Slow service.

Great great great great great