Extremely unprofessional manager reached out to me in regards to my child and a refund issue.Instead of trying to assist in finding a solution between parent and facility she was extremely disrespectful.Kayla was her name. Really difficult that during these times she couldnt be professional and help out a parent.When asked to speak with owner she claimed she would pass along information but we all know that wont happen.She preceeded to tell me I wouldnt treat staff this way or that way mind you, Ive never had an issue with her staff.She is a manager who has a control issue and clearly does not care about the children that work so hard to practice gymnastics there.She continuously hung up the phone and then refused to do her job and get me in contact with the people above her. Very distasteful and disturbing.Kayla, your job cannot be this difficult. Hope you have a better day tomorrow.God knows what you may be going through.A simple let me see what I can do for you wouldve sufficed.

An incident occurred on July 16th, 2021 during Fun Friday hours, which involved my 3 year old child. My child was left unattended with no staff supervision around and was standing outside of Nova Gymnastics where other parents and their children were coming in and out of. No staff members noticed my child was standing out there for a duration of time without her parents. In fact another parent noticed how long my child had been out in front of Nova with no parent guardian and brought her back inside where she had a conversation with her. I arrived at Nova Gymnastics at 9:00pm where I saw my child standing behind the front desk talking with that parent. The other parent pulled me aside and informed me about what had happened. I then went to speak with the manager Mia who was just sitting behind the counter. I explained my concerns and frustrations to her regarding what took place and what couldve ended badly for my family. All she said was I understand no sincere apology was made on her behalf. Her demeanor was dull and it made me feel as if my child did not matter to her nor the company. I asked her moving forward what adjustments on her part will she be doing to make sure this does not happen again to not only my child, but any other child who attends Nova Gymnastics. Her response was Thats out of my jurisdiction, Im just the manager here and any changes will have to be brought up with the owner. She also informed me that as long as shes been working with Nova Gymnastics, the same protocols have been in place and have always worked so this incident was their first one, and that they have security cameras in case anything was to ever happen. Once again her response and lack of concern made me feel that neither her or Nova Gymnastics cares about my childs well being and what my family had just experienced. I left Nova Gymnastics with unsettling feelings and fear about the safety of my 3 year old child. This matter is no longer a conversation I want to have with the manager of Nova Gymnastics, it is a conversation I insist on having with the owner or corporate.

Not an inclusive gym. Staff not prepared or trained properly and definitely not patient enough to deal with spectrum children or do they care to be. No phone etiquette or quick call backs but payments process quickly tho

Your money would be better spent purchasing a trampoline. Theres no plan, structure or adequate communication on how your child is progressing through the program.

Best gym hands down in the area and the most diverse. My daughter has been at Nova for 5 years and loves every minute!

Love this place teachers are amazing it is a little far but my daughter makes very good friends!

Went there for my best friends birthday and it was so much fun

My little sis broke her arm but I had a great time!

The best gymnastics gym in Texas. Love, love, love everything about this place.

This place is super like really good I don’t know what I would do without this place.

Really great place with really great staff.

A big shout out to Nova Gymnastics (Cedar Hill). Thanks to owners, coaches, and staff for providing an excellent experience for my rather rambunctious six year old. She is so proud that she has moved up a level. Thanks to all for working with her.

I absolutely love NOVA! The coaches and staff are amazing. Theyre very knowledgeable and kind! Its a safe and friendly environment for both my 10 and 7 year old daughters. I really trust the staff, and they make you feel like family. I would definitely recommend this gym!

We had a bad experience the first time my daughter came in. We arrived early and told the woman in the counter that its the first day and first time for my daughter to be in the class, so we needed guidance. She got my daughters name and looked in the computer. She then said to look for a cubby to put her things. She called a man to let my daughter get inside the gym. A few minutes later, she called my daughter and got her out of the gym. She then told me that it wasnt time for my daughter to come in. She said it in a way as if she was blaming us for the confusion! What a horrible service! She should be educated on how to treat customers well. My daughter was so shocked! She checked the computer when we came in and should have known what time my daughter was supposed to get in! Dont blame your customers. She also didnt ask what time my daughters class was. In the first place, we asked for her guidance and said it was my childs first time.

Great place! Very knowledgable and kind. My daughter has truly advanced in her skills. We love the staff and coaches!

Everything you want in a fitness center. Clean comfortable relaxing atmosphere. Staff very helpful.

My daughter has only been here a few months and her technique, progression, and attitude has been excellent due to NOVAs amazing staff. My daughter loves her new gym home and I love my new gym family! #teamnova

Great place to bring your child!

My daughter loves all the coaches especially her 11:00 coach M. She loves so that where we spend our saturday mornings

I havent been there yet but I can tell l will like it

I love it. At the beginning of the year I didnt even know how to do a backhandspring now I can do 2 in a row out of a fronthandspring then roundoff. In less than one year. Ive improved so much

My daughter goes here and the instructors are awesome.... 100 stars for Nova gymnastics

Good teachers 👍🏼

My one year old loved this gym

Good coaches and good people.

Horrible but it’s the only one close to our home

It is a great place but the prices are ridiculous.

My daughter loves it!!!

I am going there tomorrow!!!!

I love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love this place they have really nice people