How is it that we made a confirmation in July, to come up to this location with NOBODY here. We called multiple times in advance as our flight was delayed 15 minutes. Nobody picked up. We still got here before their closing time, and no one is here. We already paid for the rental.Now we have to pay for an UBER fee which cost $78... I find this very unprofessional. It doesn’t help that it’s freezing here and the airport is about to close up.

We have rented from Enterprise in the past and had a bad experience a few years ago but thought it was a fluke. Plus this was a different location. We reserved a rental with them as they were the only car company that was listed to be open at the time that our flight arrived. Well, we got there and Enterprise was closed and had a sign saying to call the location on Main Street. We called and they were closed too. So we called the National Number and they said that someone should have been their but no. They didnt even try to help us and just was like, we dont know what you want us to do. Well, dont post hours that you are open if you arent willing to work them or have location their if you dont want to work it.Luckily Avis was there and the lady at their counter called the guy that should have been there for Enterprise. He said he didnt have any reservations so he wasnt coming in. However, we had the paperwork in hand showing otherwise. If it hasnt been for Avis we wouldnt have had a car. She stayed past their posted hours to rent to us. We will never rent from Enterprise again unless there is no other option.

Is it possible to do a (-) Star? After getting road side assistance, I was directed to this location for help. This location was notified I was coming for a replacement car. I got the 10 min after closing, and was met with a sign to call the 1-800 number. After going the round with them I was told to get a room and call them on Monday when they opened....... 3 DAYS LATER! After repeating on a recorded number that I was being stranded there, and where was the manager that knew I was coming on a tow truck?!!!!! Don’t know what happened, haven’t had a call, I’m sitting in my hotel room eating to talk to another rental company when they open in the morning.

I love using this place for car rentals. Great customer service. Good clean cars.

Clean, well maintained cars. Friendly staff. Cars were in great condition.

Fast service with a helpful and friendly staff.

I locked my suitcase in the car and dropped.the keys in the after hours box. The wonderfully friendly and helpful man came in early to help meGreat customer service all around.

Ridiculous open at 10:30 a.m. close at 11:30 a.m. for 1 hour I didnt even have a chance to call a uber to get myself there so I can rent a car

Excellent customer service

Very Friendly staff

Love this place