Scott did an amazing job! I took my 1970s Singer touch and sew machine in for a seized wheel. He was able to fix it in the same day. It sews better than ever. I’ll definitely be back!

So very disappointed. My recent experience at Harbours Sew & Vac was all about terrible customer service. I dropped of my Singer machine because it would not start. I paid $20 a diagnostic fee in advance. I got a call the next day, telling me the reason it wouldnt start is because the walking foot I had on the machine wouldnt allow it to go through the set-up. The caller told me I needed not use that particular walking foot and I could pick up my machine.Much to my surprise, when I came to pick up my machine, I was being charged an additional $87 for a tune-up. I had my machine tuned-up just a few months back (by Harbour Sew & Vac). When I explained that this was not what I was told on the phone and I had not authorized a tune-up. I was not told about any additional expense. I stated this was totally unexpected and not good customer service.The response of the (non-mask wearing) clerk, was Well then, Ill just keep your machine if you dont want to pay for it. as he dragged it behind the counter. In addition to the unexpected expense, I certainly didnt expect to have my machine held hostage. He said he didnt know what the owner told me, and he couldnt reach him, besides, he just works there.When you service an appliance, you expect an estimate of work to be done, prior to authorizing said work. When you question the business about their charges, you should be met with a reasonable discussion and not rudeness. I will no longer do business with Harbours Sew & Vac and suggested others reconsider before selecting them

I took my Janome Sewing machine here when it crashed and seized. Scott was very knowledgeable and knew what the problem was. He quoted me a price and timeframe and kept to both. I was very pleased with his work and would highly recommend him. He even showed me how to better care for my machine, which I greatly appreciate. Thanks, Scott! I’m back in business!!!😷😷😷

I have a vintage Singer 66 and it recently stopped working correctly. I knew nothing about sewing machines, so I googled and saw this store offered sewing machine repair. I brought my machine in today. The gentleman working was very nice and knowledgeable. He showed me how to clean the machine, how to open it to put in oil, and how various things worked. I went home and did what he told me, and my machine is now working great. Thank you so much for your great customer service! I feel like I can now take proper care of my machine and use it better.

Went in to get some assistance tuning my machine for ultra-lightweight fabric, as Im having some issues with puckering. Unfortunately, they dont offer a service for walking through tensioning the machine to match the fabric. Only service he offered was a $99 servicing which isnt what I was looking for.Also, the employee had no mask on. I like supporting small businesses, but wont go out of my way to spend $ there if they dont have the courtesy to don a mask. Also, a customer came in unmasked during my brief visit. This is at a time when covid-19 cases are surging in NC and around the nation.

Fantastic shop! Super quick service, and kind staff. I will absolutely be sending everyone I know to them and I recommend them 100%

Super friendly. We inherited a sewing machine from family but unfortunately it was not kept in the best condition. It was beyond repair but we were able to buy a new one and he gave us a huge discount and I couldnt be happier

Have taken my embroidery machine there for several years. Recently I took it in and continued to have issues. I took it in again and it turns out there was a problem with my threading the machine. They checked out again at no charge even though the problem was me, not the machine. I appreciate the customer service.

I took my New Home Mode sewing machine in because the bobbin winding mechanism on the top of the machine came apart. I opened the machine and specifically pointed out to the clerk the part that Id reassembled and asked to have it checked for proper reconstruction.When I went to pick up the machine I found that the tension knob had been taken apart which isnt the part that needed to be fixed! Shock compounded by sticker shock at the repair cost.There was no need to touch the tension knob. I asked to wind a bobbin and then also to sew with the new tension knob. It failed to work correctly with poor stitching on the bobbin side. The bobbin winding part on the top of the machine hadnt been touched.Upon returning second time the bobbin winding mechanism had also been replaced.He told me the machine was 40 years old and what did I expect. Well, 35 years is actual fact and if I used it 35 times in 35 years thats a lot. It worked fine to sew. No way these parts needed replacing from over use. The machine contains all metal parts so theres no flimsy plastic getting brittle with age. And I oil it on the occasions that I use it.I asked to wind a bobbin and it failed to wind correctly. It looked exactly like the incorrect bobbin winding in the manual that I keep with the machine. He told me it was fine but when I showed him the picture of correct and incorrect he had to agree. The repairman adjusted it in my presence.As I said only the bobbin winding holder on the top needed reassembly. Turns out Sears sells the replacement spring for $3.99. The check spring, which is the part the repairman told me was broken necessitating replacement of the tension knob is still being made and costs $4.99.I was charged over $60 for the repair. The machine only cost $150 new! It would be one thing if Id been called and had the opportunity to discuss the repair in advance. In my opinion its unprofessional to embark upon repairs before discussing them with the owner.Now Ive learned more about sewing machine parts than I ever wanted to learn. And I also learned NOT TO GO TO THIS REPAIR STORE if anything ever goes wrong with my machine in the next 35 years.

Great and kind people.

Every time Ive had a problem with my sewing machines, fixed every time.

Great service.