Etheridge Psychology treats their patients, colleagues, and clinicians with professionalism, kindness, and support. As a past employee, I highly recommend their practice and refer to them regularly.

I’m extremely reluctant to even make an appointment after reading the reviews. But in their defense therapy is a process you cannot make a diagnosis the first second and third time after seeing a psychiatrist or a therapist. That’s the problem between psychiatrists and patients everybody wants a name to something so it makes them feel better. Even after seven sessions or even 10 sessions everybody takes therapy differently and the expectations are too high where everyone wants a cure in a single session. Then the practice and Dr get a bad rap

I contacted Etheridge on 9/9 to talk about an eval. “Step 1” was the next day 9/10. In a short period of time I had to fill out a lot of personal information regarding a minor, I also had to pay $40 (despite the fact my deductible had been met in 2/20), & then the next morning even more paperwork was required as I had two virtual learners in session and a toddler in hand. On 9/9 I was told my insurance would cover services ( my insurance company is listed as one of the few that they accept on their website). Then I was told by someone in the office the next morning 9/10, ONE hour prior to my parental intake appointment, that additional paperwork was required and that deductible starts over in 9/20 (so hasn’t been met - what?) Upon calling my insurance company that I have had for 8 years, I was told that indeed Etheridge was incorrect, and that my deductible was met in early 2020 and wouldn’t start over until 1/2) to date, I have yet to receive a reimbursement for the $40 - which isn’t the biggest problem. Upon speaking with the insurance person @ Etheridge and her telling me my insurance co. denied all diagnostic codes, I reached out on a 3-way call to my insurance company. Because after question Etheridge’s need to submit diagnostic codes without a diagnosis, she became very defensive. I was then told by my insurance company that Etheridge had provided them with EIGHT diagnostic codes when there hadn’t even an appointment with my child to obtain a diagnosis! In fact, the first Telehealth appointment (9/10) was just a parental intake (which never ended up occurring by Dr. Meares choice. Yet they ushered out codes to my insurance company so that they could begin billIng. Being that I hadn’t had an initial Parental intake conversation via Telehealth, how would it even be appropriate to to bill my insurance company for services not rendered. My insurance company agreed & the insurance person from Etheridge abruptly and rudely left the call. Assured by my insurance company that I handled myself completely appropriately, 30 minutes later I was called & accused by Dr. Meares of calling ‘Cass‘ (their insurance person) a “liar.” I assured her nothing of the sort happened, and my inswas privy to the entire portion of the conversation with Cass, until Cass abruptly hung up on us after Aetna informed her that she couldn’t use those EIGHT codes & would have to give them one that was related to initial parental intake call.All this being said, I have release to them multiple personal forms about my minor child. Because I was in my right (as prayer) to question their coding, I was given a defensive, rude attitude and horrible sendoff. My guess is that’s because (according to Aetna’s records), Cassandra @ Etheridge provided a laundry list of diagnostic codes when there was NOT a single diagnosis given! Dr. Meares hadn’t even completed the intake conversation with parent (step 1 9/10) to get more information about the child and to se rid proceeding with us or us with them was even necessary - but go give an insurance 8 diagnostic codes. To have a doctor hang up on (Dr. Meares) on me when having an equal participant, civil conversation that was not heated (even after she told me that Cass accused me of being a liar) really speaks volumes about their practice. It’s disheartening when a parent looks to a doctor for potential care of his/her child and as a result of Doctor’s office lack of overall humility and ownership of their internal mishandling of reporting DIAGNOSTIC codes to my insurance company sans an actual EVALUATION and DIAGNOSIS, things were turned on the me. What a horrible accusation, by a doctor of medicine, falsely claiming I called a liar. I was about to trust her with care for my childCall your insurance co & double-check the codes they have submitted, otherwise you will (potentially) be billed for services not rendered when a doctor diagnosis was never given.I never leave public reviews, this one is necessary bc @ the end it was a child who lost out because their parent did her due-diligence.

Had my initial evaluation with them and they had the perfect person for me who happened to be their most junior member. Two sessions later and the junior staff member decides she doesnt have enough experience to treat me and recommends another practice. Waste of time.

Overall they were okay in regards to the evaluation and feedback process. The big issue I have is afterwards I asked follow up questions and was promised some additional information (referrals, tips on how to use info from the evaluation) and got nothing. So now I feel more confused that I did before the process started. I paid out of pocket, so I almost wonder if that’s why I suddenly wasn’t worth more consistent communication.

I highly recommend you look elsewhere. I was unimpressed with all aspects of their services.

I have been seeing Dr Roy over 6 years now, could not recommend this practice more. When I had trouble with my insurance they worked with me to figure it out. When I was hospitalized for my mental illness, Dr Roy worked with the hospital, and also called to check on me.

I highly recommend this practice! I have been going there for quite sometime and the therapy is wonderful, everyone is very nice and upbeat and they are so professional! Dr MaryAnne Etheridge has helped me so much!

Etheridge Psychology is one of my go-to referrals for clients who have needs we cannot assist with. Over the past 10 years I have referred several people to Etheridge Psychology for evaluations and therapy. Feedback to me has been that the evaluations have been top-notch, and the therapy has been excellent. I highly recommend this practice.

Couldve told me my diagnosis within 5 min but instead charged me over $500 dollars and wasted a lot of my time. Didnt help at all, wouldnt recommend.

They helped me through a very difficult time in my life. I was uneasy about seeing a counselor but she put me at ease and it was very helpful. Everyone at Etheridge psychology was kind and professional.

I had the pleasure of meeting Drs. Roy and Mary Anne Etheridge last year, and they are a very warm and friendly couple. I have been happy to refer my clients to their practice, because I know that my clients will receive thorough and thoughtful care from them.

The evaluator was great! The therapist was a little weird and I dont think that the therapy helped at all, even though my daughter is at her 7th session.

Very professional! I had the privilege of speaking with Dr. Roy Etheridge and would recommend him to anyone