Salesman Alex was amazing. He went to pick up the car I wanted from a different dealership in Raleigh for me as he promise. The service was excellent. Al documents were ready before I came into the office. I was in the office for 1 hour and out. I love my new purchase.

Mercedes of Cary is an exceptional place to get your vehicle at. Elizabeth Divincenzo was extremely outstanding in helping me find the car of my dreams. The service provided was like no other. Definitely the number #1 place to get your Mercedes Benz

Best Mercedes dealer around and their service department is Outstanding. The General Manager Neil and sales staff Bob McGuire worked up my deal for a 2021 S580 back in April and keep me posted on my order until the car arrived. No hassle deal and stuck to their word on everything. Very happy with my sixth Mercedes. I cannot leave without putting in a good word for the parts department. Ted Frazier is always there to help with any parts needs and you cannot beat their prices on authentic Mercedes parts and tires.

I just took my car to Mercedes of Cary for a recall. I cannot begin to tell you how dissatisfied we were with the service. We had a scheduled appointment at 8:00 am. We were there on time and proceeded to check-in. The young guy asked us if they could wash and vacuum the car once it was completed. I said that would be great! They gave us a loaner and told us it had half of the tank and to be sure to replace any used or they will charge you. We said OK. We stayed in Cary for a Doctors appointment so we would not have to drive back to Sanford. I asked them to contact my husband and not me since I was going to be having medical tests. During the day, I got two unnecessary texts after specifically asking not to be bothered. One general one and one trying to sell me on more service. Furthermore, my husband asked if they could get us a price on making an extra key fob. We had the blade part to the key. We had called about a year and a half ago and the lady in service said she would get us one for about $200.00 since we had the blade part. My husband showed the guy his military ID and the service advisory said he was sure he could get us the best deal. Instead, it was at least 65% higher than the previous estimate. We get a text around noon that the car is ready except they didnt have time to wash it and vacuum. We left it there another 5 hours and it still wasnt washed. They said we could wait around longer and they might get to it. We paid over sixty thousand dollars for a Mercedes and you cant find the time to wash it after having it for over 8 hours. My husband was so upset that he asked me to handle it and he would be in the lounge waiting. While there, he called the General Manager to ask a simple question. He left a message with his phone number and he has never received a call back! My husband had a Lexus recall about three weeks ago and they gave him a loaner full of gas and told him he could drive it all out if needed, no refilling required. When we picked his car up: they had washed, vacuumed, filled his car up with a full tank of gas and thanked us for being customers. Mercedes of Cary you will never get my business again! Respectfully, Sarah Stone...

Elizabeth DiVincenzo is my sales professional and she is great. There was no pressure involved with my purchase and she treated me very well! If it wasnt for her coming outside to assist me I wouldnt have bought a car here. It was all by chance that I ended up on the lot. I was actually at another lot nearby that was not treating me well so I decided to walk to the Mercedes lot. Now I have a new Mercedes and I love it! The General Manager Neil Chance was very helpful as well with making sure we were happy after the sale. There was another gentleman that helped us and for the life of me I cant remember his name :(

I enjoy this dealership. The Customer Service is outstanding. My service Advisor Nick French is simply the best Ive ever dealt with. He keeps me informed every step of the way in regards to my vehicle. I actually live in Wake Forest/but work in Cary. I use to carry the car to Leith in Raleigh but always left there just not satisfied. I honestly feel the Raleigh location could take some tips from the Cary location. Thanks so much to Nick French and the entire Cary Service Advisor Team for your diligence in Customer Service.

I went by just to look at a convertible I am interested in and I had the best experience with Gary C. Smith, Master Certified Consultant (they are called consultants instead of salespeople at the luxury dealerships). I told him I wasnt looking to buy right away and instead of him just walking away he stayed with me and talked to me about that model and if I wanted a different color combo they would get it for me. Even when potential buyers were pulling in, Gary never made me feel rushed or unimportant. Gary treated me as if I was a long time client buying the most expensive car there. I have noticed the consultants at these dealerships dont all try to beat each other to the next person on the lot or pressure you into buying or keep calling and bothering you; they are like no pressure but I am here if/or when you are ready or have any questions or concerns. I know not everyone can afford buying a luxury car but buying even a used car through a luxury dealership is the way to go because they always treat you way better then the cheaper brands ever do, they never hurry you along or make you feel like your a dime a dozen; this next part is the perfect example of the difference between them: About 8 years ago I was buying a brand new Jeep Grand Cherokee (not a cheap SUV) and when I called to ask about a particular upgrade model and color in stock, the salesman was extremely rude especially when I asked if they had any specials running: his extact words were: Were selling 100 of these a month do you really think I need to offer you any thing special if you want it you can pay the sticker price! I was blown away by his rudeness and arrogance, needless to say I didnt buy a thing from him. Fast forward 5 years I am ready for a new SUV and after that experience I decided I wanted to buy from a luxury SUV dealership because I had always heard the customer service is a 100 times better and I can truly say that statement is 100% true my experience was way better then I had ever had before and I was buying a used SUV from them. Sorry to ramble on but I really want you to know how much of a better experience youll have going through a luxury dealership even for a used car they even give you their cell numbers so you can call or text them with any questions or concerns after purchase and they call me from time to time just to say hi and check in, thats incredible and thats customer service! I know you wont regret going through this particular Mercedes Benz Dealership and dont forget to ask for Gary C. Smith when you get there!!

Harry Helmer managed to get me a pretty good deal on getting out of my old car and into something a little newer. I felt like they were fair on their pricing and haggling was minimal. I did check out several other dealerships while car hunting and Mercedes-Benz of Cary was no-doubt the best in terms of customer service, at least on the sales side. I ended up paying about 200$ less per-month on a C43 lease than the comparable Audi S5 from the dealer next door.

We bought out first Mercedes here about a month ago and have already referred friends over here because the car buying experience was like no other I have ever seen, and I have bought a lot of cars new and used in my day.The staff come out and greet you and then let you walk around and look for a few minutes then come back and ask you how they can help you. It doesnt feel like a sleazy car lot because they dont push you in any direction. The sales rep was very cool and friendly, and brought the manager to speak with us when we couldnt decide what to do exactly when we were torn between 2 cars almost equal but minor differences. The manager overheard us talking about the options on one car versus the other and offered to throw in one of the options we really wanted and said if we bought the vehicle it was a cost to the dealership that would hopefully earn our business and loyalty. It is certainly looking that way.We have gone back a few times to have a service and get the items promised by the manager and they treated us just as well after the sale as they did trying to earn our business. It seems they want to keep our business.The thing that I lived was the manager is on the text or email chains with the sales rep so nothing is promised that cant be delivered. And after I left the first day and Saud we needed to think about the choice, we were not blown up and harassed like we were at many of the other dealerships in the same area or even the same week.I have already taken 2 friends to this dealership and one is probably going to purchase a program car like we did on a few days. They are already starting the paperwork.This is a new experience to me because Im not used to car dealers not being sleazy and a little bit or a double talking environment.. it is worth a stroll if you have t checked out these guys before. A whole new way for me to buy a car. I got an amazing deal on my new Mercedes and could not be any happier.

Heidi at the Cary Autopark Mercedes is awesome! They took care of the claim filing for a back ordered sensor, and made the entire process stress free!

Incredibly nice, efficient, and accommodating--those are the words that come to mind after my meeting with Elizabeth DiVencenzo this morning. We had a unique situation that required some creative thinking. With one days advance notice, she came up with a great solution, prepped all the documents prior to our meeting, and had me out the door in 25 minutes. She even personally drove me back to our residence. Excellent customer service. Would highly recommend her.

Thank you so much James for all of your help!! Love my new GLB

Thank you Michael Reilly and Daniel keenan. You guys are awesome. Michael Reilly the bow was a nice touch. Thank you both. Michael &Wanda

Jim was just the greatest! Its hard to imagine better customer service anywhere or in any business. If I was treated like that everywhere I go, Id have nothing to complain about -- EVER!!

This place is wonderful! Heidi is the best! This location may not be the closest one to me, but I will continue to drive the extra 10 miles whenever I need anything for my vehicle.

I always receive excellent customer service at Mercedes Benz, Cary. Heidi, my service advisor is always a pleasure to see and work with. She goes above and beyond to make sure our vehicles are properly inspected and taken care of. All of our questions and concerns are addressed and we can leave the dealership completely satisfied upon every visit.

Harry from Showroom, was simply superb, very nice to walk me through the entire process and made it quite simple to purchase and trade my car with no hassle.Very pleasant experience with Harry and Mercedes Showroom, the paperwork was not bad at all and they completed the work with in 15 mins max.Thank you very much for your help, I am grateful.

Thank you so much for the above and beyond service provided. It was a pleasure working with Ms. Sabrina as always in the absence of my service advisor Mr. Jim Casell, or Heidi . The team is great and always a pleasure to chat with Jonathan in Finance. I met a new crew member who handles the loaner cars in place of Jason and he was wonderful. Just the red carpet treatment as always when I visit. I look forward to my next visit and hopefully I can see my old salesman Dan and everyone else. Thank You MB of Cary. It’s worth the drive when MB of Raleigh is the minutes from my house.

My salesman Mr James Simpson Who is truly a remarkable person ! He was very helpful never put any pressure on me to make any decisions he answered all my questions. ! He was always pleasant, just a joy to work with anytime I call or just went by the dealership!The general Manager Mr. Neil Chance was just as nice and always had a smile ! He was always in available to help me and my husband!Mr John Womack the Technologist Specialist was just as wonderful, He gave me his card and phone number and told me to call him anytime and he would help me learn how to operate all of the options on the car’!Everyone here made u feel like they are your friend !! I will never go to another car dealership in the future I have found a home !

Our experience at Mercedes-Benz of Cary has always been excellent and our most recent visit certainly was no exception. Our service representative was Heidi who provided top quality customer care with her attention to detail and great communication skills.

The starter went out unexpectedly on my ML. Obviously I didn’t have an appointment but had the vehicle at the dealership that evening when they were closed. My service advisor Heidi reached out to me the next day before lunch just to let me know what the status was of my vehicle. Later that day I got a text with the repair estimate. I also called Heidi and she told me that they had the parts and would service my vehicle the next day. I was expecting it to be done by the end of day of the service but got a call that my vehicle was ready before lunch.My thanks to Heidi and the MB of Cary Team for completing the repair so quickly especially in light of the fact that there were no loaners available!

The experience was very good. The staff was very friendly and helpful. The sales lady ( Elizabeth) was great to work with. My 1st dealing with this dealership. Would recommend it for car buying experience.

Cannot say enough about the buying experience we had 2 weeks ago. Alex Ward was fantastic, make everything simple. MB of Cary gave us top price for our trade-in and we drove out with a brand new GLB-35 in less than 90 minutes!!

This is truly the place where you are treated like a person. No need to put on your labels to be prequalified fir a purchase. Everyone is treated with respect and given the individual attention they should have. Very BIG thanks to GM Neil Chance and Michael Reilly for assuring a smooth and timely purchase. Fayetteville location could learn a lot from Cary location. We will definitely be making all our future purchases with Mercedes Benz of Cary.The Andres

This experience was the BEST for car buying ! Elizabeth was patient & took her time to make sure I got the car that will keep my family safe and is also fun to drive. Elizabeth showed me many options and helped me select the perfect AMG. The finance Dept was also very efficient. Thank you Mercedes Benz of Cary & thank you Elizabeth- you’re Awesome !!

My wife and I were impressed by Harry’s efficiency and attention to detail. We have had bad experiences on our last 2 car purchases.I would definitely recommend Mercedes of Cary.

My experience at Mercedes Benz of Cary was exceptional!!! My service advisor, Nick French provided First-Class customer service! Constant updates on my vehicle and honored military customers as well! Mercedes Benz of Cary is my go-to for Mercedes! Awesome team!

I needed to change my drop off date for service and they worked with me to make it happen. Car was going over warranty in 1500 miles and they made sure I was aware and was there any problems I had. I had a noisy blower motor and they inspected and replaced. I have used them for 2 cars over last 6 years and they have been the best dealership I have ever worked with. Their service department gets five stars plus!

Always have a pleasant experience here for sales and also service. Folks here are very courteous. Offering a loaner car while your car is in for a service is a big plus for me.

Bought a used Acura from the folks at Mercedes of Cary. Whole process was awesome. Price was clear and reasonable, paid in cash and they made it super simple. Haven’t had this good of an experience at a dealership in years. Contemplating buying a new Benz just so I can go back again!

The sales rep Harry Helmer is awesome, and questions that I’ve had even after I got the car he has answered, he’s the best

Most places try to squeeze you for the upgrades and the extra dollar but here I was treated with respect. What I said was heard and I left with the car I wanted! Every time I have come back for service everyone is so efficient!

Completely satisfied with my service at Mercedes-Benz of Cary. Staff was pleasant and attended to my needs rather quickly to my arrival.

Slow and unpredictable time table of servicing / repair.Very Very unprofessional and condescending behavior.Simply horrifying experience!

SERVICE MY UNCLES CARS THERE STAFF PROFESSIONAL, CLEAN, GENERALLY ESTIMATE IS FAIR, GOOD QUALITY SERVICE.

The Mercedes-Benz of Cary Team exceeded customer expectations during the entire purchase process. We bought our Mercedes from out-of-state and Neil Chances Team ensured attention-to-detail for an exceptional car buying experience. Thank you for the professionalism and a terrific experience!

Alex was awesome. He provided exceptional customer service as well as the other team members. Alex helped my mom with her first Mercedes purchase and she was pleased. After seeing how pleasant the experience was for her I also decided to purchase my first Mercedes as well. Once again excellent service from Alex. They treated my family very nice and I that meant a lot to me.

Had my wife recently bring her car in for service and all I can say is WOW! JOHN DAMIAN took phenomenal care of her! His explanations for additional services were clear and easy to understand; the prices were also very reasonable (and I come from the dealership World-Infiniti). He made sure she was comfortable while waiting and even offered a shuttle to her work. We will always make sure to request John in the future. When my wife came home she couldnt stop talking about how well she was treated (usually its a very negative experience from other service advisors) but John made sure to go out of his way to make it a VERY pleasant experience. Thank you, John. We appreciate you and all your hard work. Keep it up!

They offered personal care about the whole service experience for my annual check-up, even giving me a video of part of the inspection. They were very friendly, as well as efficient, and responded to a special request.

This was a great experience at Mercedes of Cary . I was in and out with my Mercedes and loving it every since I got behind the wheel. The staff were helpful. Offered me refreshments as I entered the establishment. Thanks Mercedes of Cary you got my business.V/RJAMES THORNTON

Sabrina was exceptional!! She took such great care of my vehicle and kept me up to date about any ongoing issues she saw that needed fixing!

Always an amazing experience with the team at MB of Cary!! ⭐️⭐️⭐️⭐️⭐️The service they’ve provided me since moving to Raleigh last year has been excellent every time and my guy Nick has always taken good care of me and my vehicles. You can tell they really care about their customers and I seriously wouldn’t take my car anywhere else!

I would give this place negative stars if that was allowed. My car was running fine other than an occasional noise when I accelerated quickly. Turns out it was the transfer casing. I am getting that fixed somewhere else. Anyway, when I arrived to pick up my car, it did not start. We have never had a problem with the car starting. The guy trying to drive it around to me had to jump it off. They did not say in the write up there was a problem with the battery and the diagnostic test showed nothing wrong with the battery. He tells me if I still have trouble with the battery to bring it back and they would fix it. Obviously someone damaged the battery by leaving it running too long while in their care. I get home and a few days later, my car will not start again. We take it back and they want to charge us to fix a battery that didnt have an issue before. He tells my husband that we are lucky the battery lasted as long as it did! Well, we take excellent care of our cars and dont leave them running on the battery for extended periods of time (like they obviously did). Ken ( the money hungry manager) refused to correct the mistake at his cost. Nick who fixed the car acted like he didnt know anything about the battery issue. When the car wouldnt start while I was picking it up, the guy trying to pull it around said let me go talk to Nick and left for about 10 min before walking out with a jumper box. Nick denied knowing anything about there being an issue with the battery when I was picking it up. Dishonest and only out for your money. In addition to the battery issue, we now have all this lights going off on the dashboard that we didnt have before. We are having to pay someone else to fix this as well. We all know that Mercedes overcharges, but you typically get good customer service and quality. Not here! They make mistakes and require you to pay to fix it. Do yourself a favor and go somewhere else.Edited to respond to Owner Response (4/9/21): You were trying to help with the incorrect repairs? Please dont try to make it seem like we took it to a place that did incorrect repairs and you were trying to fix that. The only thing we have ever had to do on this vehicle is get routine oil changes. When changing the oil, they noticed the engine coolant tube needed repair. We did not have repairs done elsewhere. We brought the car to you because of a noise when the car accelerated which turned out to be the transfer case and to replace the engine coolant tubes as advised. The replacement of the coolant tubes is not the reason for the 1 star review other than while doing them you left the car running on the battery for too long.In the write up of recommendations given to us after the diagnostic test, there was NO RECOMMENDATION TO CHANGE THE BATTERY even though you are saying now the battery was older than average and should be changed. When we brought the vehicle in, we DID NOT EVER report having an issue with the battery or the car starting. When I arrived to pick up my car, the car didnt start and had to be jumped off. After that, the car didnt start when I got it home due to the battery being damaged in your care. My husband DID discuss this with you and you knew we were very upset after you gave us a quote of $450 to change the battery that was obviously damaged in your care. There is no denying that the battery (whatever the age) worked fine when it arrived to you and was damaged while in your care. There is also no denying that you did not recommend replacing the battery UNTIL you damaged it by leaving the car running too long on the battery. Any battery if discharged too far can kill it even brand new ones. You have our number and if you want to call us to resolve the situation, please feel free. You knew we were upset and you had no interest in resolving the situation before which is why I left this review. Note the battery has been replaced (which we paid for) and other repairs completed.

John who works as service advisor was great. He was very courteous and knowledgeable. His professionalism was exemplary.

Jonathon in parts refused to give me a simple part number to make sure the part i was ordering was the right part then proceeded to tell me i waisted his time and it was against his policy to give me part numbers.... I’ve been in this business for years and that is no way to talk to a customer especially at mercedes.. very disappointed jonathon..

Awful service. Done with Mercedes Benz after being a loyal customer for over 12 years. Rude. Inefficient and scolds you or laughs at your complaint! Totally blames the customer for any problems. Such a shame though. Truly“ A Woke” dealership and treats customers accordingly.The Raleigh Mercedes dealership is a class act tho!! John Proctor in finance and Kyle in Service are the best there is in service I’ve had in the world. Too bad its too far for me to drive with my driving anxiety.Alfa Romero here I come. Can’t wait for September to dump this company.

Worked with Elizabeth DiVincenzo and can’t say Anouilh good things about her. Definitely felt like she was working for me (as she should). She was genuine and a pleasure to work with.

Bought some parts there. Very nice place.

Had a wonderful experience working with Harry Helmer on a lease. Harry was responsive and so easy to work with. He is friendly, understanding, and efficient. Thank you Harry! Im loving my new ride!

I bought a Mercedes suv from private dealer then it came with some issues. I was thinking If I go to Mercedes service it wil be too expensive but they don’t want your money they just want you guys will be happy with service. My English is not perfect but they are very helpful. I definitely recommend this place.

Fantastic Service and I love how they chat with you and show you video clips of the car.

Very helpful, kind, even fun salesperson (James Simpson) who made me a great deal on a CPO C43. The GM actually comes out of his office and assists customers on the floor, amazing! I would definitely go back and I highly recommend this dealership!

It was great and it was easier. And thank you for keeping me information and updated.

Everyone at Mercedes was awesome...starting with Sales (Bert Bowers) and all through Finance (Dan Keenan). I also had the pleasure of working with Neil, the General Manager. Proved once again, that coming back to Mercedes after making an irrational decision of going to Land Rover was the right move for me!

The service team is very good and respectful.

Had my first service for a 1YO AMG. Melody checked me in and went above and beyond answering my questions of what to expect over the next few years of service. The service experience was so good I would purchase another vehicle from the dealership.

I purchased a used car at MB of Cary. The salesmen were very good and lead me through the process. All the people at the front desk were also helpful. The mechanic was very informed and took care of my car. I am delighted with my car and the sales experience. Heather

My Mercedes feel and rides like new again. Great service department and very helpful service advisers.

Everyone here is super kind and helpful. They texted me every step of the way and answered every question I had, even after hours. Nick was probably one of the nicest men I’ve ever met and worked with me on ways to get new tires without breaking the bank. Thank you MB of Cary!!

Donna Scott was very prompt in her response time to provide me with the necessary information regarding the purchase of my new vehicle. Dan Keenan was very personable and got me a great finance rate. No one tried to railroad me or give me any kind of run-around nonsense. There are truly good people employed at this dealership, they love what they do and express care and general interest in their customers. Provided that I am living in the area in the future, I do plan to buy more vehicles from Mercedes Benz of Cary. Please keep up the good work. Thanks a bunch!

The staff of Mercedes-Benz of Cary have always accommodated my needs, provided excellent customer service and are genuinely friendly.

Initial buying process was great. Purchased the car I wanted but the back end of things have been terrible. I purchased from the Mercedes Benz dealership because I figured they would be different and on top of things. I have experienced the total opposite from my expectations. I have been extremely patient with letting small mistakes fly. Like forgetting to take my down payment. Things happen, I understand.I’ve had this vehicle since October and still have not received a permanent license plate. And I’m the one that has to follow up with the general manager, finance manager, and sales consultant on getting updates on what’s going on. Every. Single. Month. Every single month I’m screwing off license plates to put a new temporary tag on. Once again, I’ve been very patient.Neil the general manager has been extremely helpful throughout the process. But as a buyer from a luxury car dealership I expected much more.However, I do not enjoy having to go to the dealership or call every month to get updates on what’s going on or having to drive with expired license plates.Going on 4 months, still no permanent license plate.I was offered a car wash for my inconvenience....

Did not have an appointment but still got car serviced promptly. Advisor and tech people were very nice and courteous. Scheduled next service. Plan on returning.

Service was done immediately. My Service Advisor, Sabrina, did a great job explaining what was done and why. It was a great experience.

Always welcoming!! Great service!!

Brian was so helpful. He took time to explain everything and was very easy to work with. He made the entire experience a positive one.

As always, timely, kind & professional!!

Very Friendly Staff, Nick was great!

I always receive superior service and Sabrina is great to work with! 🙂

I had a wonderful experience. Walked onto the lot and received immediate assistance from Harry. My entire experience from looking at car, test driving and purchase took an hour. Excellent!!

I’ve been coming here for three years to get service done and I’m always uncomfortable inside. The “luxury” dealership vibe is strong and unpleasant. They take your car for the entire day, have no idea when things will be finished, and charge astronomical rates. My car needed a basic annual service and two tires and this time around it’s taking at minimum two full days to get it back. If you have a choice, take your car somewhere else.Edit: After leaving this review I got a phone call. I was obviously not interested in talking about this. Then the general manager tracked me down in person when I went to pick up my car to “get feedback” - the review IS the feedback. I said I just wanted to get my car and leave, but the GM kept pursuing the issue. A negative review is not an invitation to harass a customer.Hopefully it tells prospective customers everything they need to know that management here thinks that repeatedly calling a customer and following them to their car after they have clearly stated they’re not interested in talking is “taking feedback seriously” and not harassment.

Neil and Gary were tremendous help! Highly recommend working with them, the best experience I have ever had buying a car.

The sales and service people are great. I like that they are low pressure and try too push you into something.

Exceptional service from Harry Helmer in assisting with the purchase of the pre-owned vehicle. Very transparent, detailed and addressed all questions in a timely (no rush manner). In addition, he ensured all the paperwork process went smooth. Harry Helmer was great to work with and I highly recommend him.

Brian (service manager) was phenomenal and attentive. He took care of my car needs with patience and care.I appreciate the seamless service !

I had a very positive experience purchasing a vehicle from this dealership. Tony was so helpful in understanding what I was looking for and presenting choices. I never felt pressured to buy - no, “better get it before someone else does”, tactics. When my wife and I decided on a vehicle (GLC43 AMG), the closing was quick and efficient.I might add too, given the state of things this year, everyone at the dealership was observant of best-practices for mitigating the spread of COVID. We never felt it a compromise being at the dealership.

I’ve had the pleasure of purchasing two cars from Gary Smith and I’m working on my third. The customer service experience is superb. Gary was kind enough to FaceTime me and provide a detail walkthrough of all the car features. I’m extremely excited about my purchase and I know Gary will provide me with the best offer.If you need a go to guy, please ask for Gary Smith.

My appointment was expeditiously handled and accurate. The charges were fair. Everything was perfect at this visit. Sabrina Honaker is so accommodating and a sheer pleasure to work with.

Exceptional Service! Excellent use of technology from the service technicians to communicate with clients! They are making use of technology to communicate, sending videos and tools provide cost specifics. Awesome

After visiting another Mercedes dealership feeling like i was being taken advantage of, I decided to go to Mercedes Benz of Cary. I knew what i wanted and Mr. Simpson pulled my car around after speaking to him for just 20 minutes. He was so friendly and helpful and I would recommend him to anyone! As a young woman buying a car alone, he didn’t try to take advantage or pressure me into anything. He got me what I asked for with the features as well....nothing more nothing less. I have the exact car I wanted and I couldn’t be happier. 2021 GLC 300 and i loveeee it

Great service, they even send you videos and pictures of the work process.

Nice updated facility but the sales guy was just ok.

I am very disappointing they charged me 2,200 simply for a diagnosis of the check engine light they stole that money and the car was left with the same problem and they tried to charge me 3,000 more to fix it for me all this was a great robbery

I have been extremely pleased with the service at Mercedes of Cary. Heidi is excellent. I will continue to have my car serviced here. They do a great job, and I never feel pressured to have service I don’t need.

I arrived at the service department on time for my scheduled appointment and was greeted courteously. I received top notch customer service from all of the people in the service department as well as a beautiful loaner which I enjoyed for the duration. When I came back to the dealership, I only had a few minutes to wait and my vehicle was ready and looked brand new and drove as if it were new too. I was treated with such respect since I hand made a 2 hour and 45 minute trip to the dealership, but they were excellent. A +++

I went to pick up my car after service was completed and guess what? As soon as I drive off I get a tire pressure warning alert. So I just paid for something that wasnt done, yet they have listed in the paperwork as completed. Now Im starting to wonder what else wasnt completed. I pay over $700 dollars for service and shouldnt have to drive back to the dealership for something that should have been completed beforehand. Im so disappointed in my service.

We stopped by to look at a non-Mercedes preowned vehicle and were helped by Harry Severino. He was very easy to work with and didnt over complicate the process. We decided we werent going to buy that specific preowned vehicle but 2 days later we found another preowned vehicle at a nearby sister dealership and we asked Harry if we could work with him on it and he drove over and picked up the vehicle himself and we bought the car from Harry! Great experience and professional staff at MB of Cary. Everyone is positive, happy, and helpful. It didnt feel sales-y at all. Very professional and we loved that. Highly recommend Harry Severino and MB of Cary for not only MB cars but also high-quality preowned vehicles. P.S. Their detail team is really good and will have your car looking spotless and sparkly clean!

I cannot recommend Donna Scott of Cary Mercedes enough!! She went above & beyond to assure we were pleased with our 2nd Mercedes vehicle. Thank you so much. We are glad to be part of the Mercedes family.

Sabrina was an exceptional service adviser, answered any and all questions. Highly recommend her

Very functional and same great service! The people you work with as it relates to my car being serviced are very welcoming and knowledgeable. Dealership is also Covid-19 safe at least it fell safe!

For a luxury vehicle dealership, there is nothing luxury about the service here. Ive had issues here a few times. Twice with an advisor and once with a technician. After the last service where all the fluids were reported as topped off, I had no wiper fluid. I was hopeful service at MB Raleigh would be better even though it is twice as far away. Unfortunately, I cant get anyone to pick up the phone or return a call. I miss MB of Tysons Corner :(

I brought my car in at 8 am. I was promptly checked in and provided a loaner vehicle [a new C300]. My car was ready by 3 that afternoon.

Always thorough and accomodating!

Great service. Very prompt.Jim was more than accommodating.Loaner was available.Will definitely return

Brian in the Service Department provided exceptional service. He broke down all the details and gave honest opinions about safety sensitive items and what repairs could happen later. Really appreciate his willingness and patience while we went through the process.

Best car buying experience ever. Alex was the best at walking me through the whole thing. I never felt pressured and everything when smoothly.. even the financing with Dan went perfectly. I love my new Mercedes.... i never expected that I’d own one...but thanks to your team, here i am (in Jupiter red)!Shout out to David Womack as well for taking his time with my husband and i to go over our car with us and teach us how to navigate through all the features of the car! Excellent team all the way around!Shannon Lockett

Heidi is my service representative. She is very personable and always gives me excellent service

I transacted the purchase of my vehicle over the phone as I live in another state. The process was very easy and they handled every detail including shipping my car to me. Gary Smith was awesome to work with . If my experience over the phone is any indication of what the in person experience is like, I would highly recommend Gary Smith and Mercedes Benz of Cary to anyone.

Had a recall done fixed fast and gave me a loaner

My husband and I always like coming to the Cary location. Staff is very pleasant,thorough and accommodating. Heidi Coyle in the service department takes very good care of us and makes sure to address all our questions and concerns.