Excellent Service from Service Advisor Brian Cochran and Technician Corey Michalski. Turnaround time was 24 hours for (4) new shocks/struts, springs, upper and lower control arm bushings, 4-wheel alignment, high pressure fuel pump and oil change. Impressive!!! Shop is very clean and they have an updated waiting area.
Over all great people, experience, professionalism. I setup an appointment for a wheel alinement since I had just purchased new tires. I was greeted with a smile. I had decided to wait in the newly remodeled lounge area. The staff offered to take to my office instead of waiting. Very nice for them to ask. After a cup of coffee my car was ready. Very pleasant experience. I highly recommend Blair Automotive. Im definitely coming back!Sincerely,FSR
I cant say enough good things about Blair Automotive when it comes to servicing European cars. Brian Cochran and technician Corey did an excellent job resolving my air suspension issues on my BMW 7 Series. The waiting room and front of the house is pristine and comfortable. The staff is professional and courteous. The shop space is exceptionally-clean & climate controlled, and contains the latest professional repair equipment to service even the latest European vehicles on the road. The service was fast, professional, and the price was fair. If you have a European vehicle in need of service or repair and feel like your existing European independent repair shop just isnt what it used to be, come check these guys out for a first-class experience.
Blair Automotive has always treated me in a kind and professional manner. My GTI broke down on a Sunday (fuel injector failure) and I had her towed to Blair. I called and left a message about what had happened and I got a call and text back on that same day assuring me that they would take care of everything first thing Monday morning. This is your one stop shop for everything VW and Audi (I’m sure they are terrific at their other specialty brands as well, but I can only speak to my personal dealings.) Customer for life.
Great Crew at Blair. They made me aware of any issues, and kept in contact with me throughout the process. We are very pleased with the service, and the cost.
Very good experience as always. Very communicative and did all the work with the warranty company. Highly recommended
They are very polite and fair in pricing. I received a thorough analysis of my VW Golf, 2013, and recommended services. The car has 95,000 miles and many belts and maintenance items were needed. I felt more secure with their service and diagnosis then I did when I took it to the dealer.
Blair was super helpful, with diagnosing the problem. Their service department got the work done quickly. Work to be done was communicated clearly and in a timely manner. Cost came in at less then I expected, always a nice surprise. Top Notch service. Thank you again!
Easy and efficient to make an appointment for the next day. Car was inspected and a recommendation was made to replace all brakes. Price was competitive and the job was completed the same day. We bring our Audi’s and Porsche’s here for service. Very satisfied customer.
Great alternative to those pricey German auto dealerships. Excellent work and great service every time that I have gone.
Fair prices and great energy from the staff. Answers customer concerns and questions/options concisely (yes even the annoying ones without sass). Tidy facilities too.
My first visit to this shop, and I must say that it is a clean attractive environment for both people and machines(cars)! Repairs were carried out efficiently after the need for each item was thoroughly explained by Bryan. I will be bringing my cars here more often. A great experience!!
Aaron followed up with me after the service was completed. This company seems committed to locking in customers for life. I tried replacing my rotors on my own. Unfortunately I was still hearing a high-pitched squeal. I took my vehicle to Blair and they fixed it for a reasonable price. The rotors I originally purchased for the DIY project we’re not put back in my vehicle to return to classic BMW as was requested. I was Just going to write it off as a loss, but Aaron asked me to send a receipt for my purchase and he sent me reimbursement from their company account. They have a customer for life with me and I strongly suggest you give them a try.
I worked with Brian to get my A/C fixed and to do some routine maintenance. They were great. They communicate very well. I always knew what was going on, though the repair took a couple days. They had to order a compressor and the first one arrived damaged in shipping. They even washed my car. At the end of everything, they had forgotten to clear the maintenance nags in the computer, so Brian came to my office to do it. I didnt have to go back. I recommend them!
I had an excellent experience working with Robert and the Blair team. He handled all the contact and negotiations with my warranty company, put up with me calling every day, and kept me informed throughout the process. They did a great job on my Audi’s repairs at a fair price. I’ll definitely be going back!
Blair Automotive has excellent customer service. My experience for car repair was amazing. I’m certainly a satisfied customer. Brian is smart and always willing to listen and consulted for the best service needed for my car. While away on business, my car was left for repair service, and Brian prioritized vehicle maintenance needed to get my car back to optimal service and the teams worked on my car accordingly. No gimmicks, no over charges, everything was just transparent and honest from start to finish. Not only is my car running optimal and I feel safe to hit the highways, but I appreciate the care and quality service from Blair Automotive. Aaron was awesome to work with as well. Very cordial, and allowed me to tour their amazing repair facility with upgrades and meet their team as a first time customer. I was so blown away! These guys must practice best care, friendliness and best practices. Needless to say, I will continue doing business at Blair Automotive and highly recommend their services. You will not go wrong taking your car there! See for yourself. Give them a try, I’m sure you’ll be hooked too...
I’ve read good things about Blair Automotive, so I had high expectations at the start. After speaking with John over the phone, we scheduled an appointment to service the vehicle. From the moment I walked in the door, those expectations have been exceeded; even still after the vehicle has long left the shop.If you need your European vehicle modified, serviced, or worked on in general, give them a call!
I went to Porsche Plano service department to inquire on some service on my car and was very disappointed with their customer service. I was recommended this place by a coworker for Porsche Macan service. John my SA was very knowledgeable and spent plenty of time explaining my options. They contacted my warranty company and handled everything in time. Who needs a Porsche dealership when you have Blair Automotive. Knowledgeable, fair pricing and exceptional customer service.
One of the most easy, affable, smooth and complete car service experiences I have ever had. They seemed to actually care about my vehicle and was very honest with me about its maintenance needs. Im definitely coming back to them going forward!
I had experienced frustration about the charge for a service that I had freely agreed to have done. I am not a mechanic, and so my understanding of diagnostic procedures is perhaps limited at best. I posted a review expressing my emotions over the experience, and within an hour or two, I received a call back from Aaron Blair. He went above and beyond to explain the process to me. He offered to refund my money (almost anything within reason) to change my perception of my experience and feel genuinely valued as a customer. He even provided his cell phone number to call him back and let him know how he could fix the situation. He didnt just let it go with a WeCare call. He followed up with me via text two more times the same day. I am very shocked and impressed by the incredible level of customer service and genuine concern and care that I have received from the owner of this business. Thank you, Aaron Blair, at Blair Automotive.
I’ve known the Blair brothers since they first started and were working out of a self storage garage in Plano. From then to present day, nothing has changed as far as great service, honest and straightforwardness and overall being great mechanics with a passion for what they do. And They have only gotten bigger and better. I can’t thank the Blair Auto group enough of how much they have helped me over the years. They will go above and beyond in getting your vehicle back to you. Thanks again guys.
I took my 2007 M-Benz C230 and I can not recommend this shop enough! They are very professional, affordable and most of all HONEST. Brian was of great help in offering his educated advice on what I needed to get fixed or whether the repairs are worth it or not. They are not there to steal your money but to fix your car in the most affordable and transparent way possible. I wish I had found them sooner.
Blair Automotive is excellent - highly recommend. Im not one to write reviews, but it is worth spreading the word. Go here. I have had some pretty terrible experiences at Audi dealership service department, so I decided to try Blair Automotive. First experience was awesome. Extremely friendly, knowledgeable, personable staff. They got me in for an appointment very quickly, diagnosed/communicated the issue quickly, and got it resolved for a lower price than what I would have expected. Have been back twice now and both experiences were phenomenal.
This was my second visit to Blair Automotive conveniently locate down the street from my office. Im pleased with the level of service and professionalism @ Blair Automotive and will continue to go there for maintenance to both of my vehicles.
I had the pleasure of working with my advisor Brian and Matt. Brian was as good as it gets. I had a great service appointment and recently needed to have an issue looked at. Brian and Matt fit me into their busy schedule with no problem and addressed my issue with no problem.I can’t sing enough praises and appreciate this great business to take care of my car and my husband’s too.
Came here to get a basic oil and oil filter change and coolant flush. Great customer service and price.
Took forever to look at my car, then I had to call repeatedly to get an update. Messages were left with no call back. Our older car was not a priority.. Unnecessary items/hours were added to the estimate, and Brian repeatedly talked to me as if I were a child, despite multiple attempts to inform him I was knowledgeable about cars/mechanics, having been in the military, just because I was a woman. Overall a horrible experience and we will never be back and we certainly will not recommend the shop to anyone.
I Brought my car in for oil leak, you guys were great found the oil leak source quickly explained everything to me in detail. Friendly environment nice and clean waiting area very professional, Yo Han gave me a quote Also gave me some good discounts in the process thank you Yo Han!! Even did few extra things at same rate, I Got my car fixed no leaks perfect thank you!! I was also provided a loaner car at no cost during the entire time of repair Aaron was also very attentive and responsive, He followed up with me after the repair and made sure everything was done correctly and I was satisfied with the repair, You guys are great I will definitely keep bringing my vehicles back for service and repairs. Thank you Aaron !!
The team at Blair knows their stuff. Theyre always available to help answer questions and offer recommendations. More than that, theyre all experts at Euro cars. My boss (Golf R, Porsche) recommended them and Ive been using them on my Golf R ever since. They helped me understand everything I needed to know to make educated decisions. They also provide regular coupons for over $100 for services. I especially enjoyed their Toys-For-Tots charity work, doing oil changes for toys for the kids. I highly recommend Blair.
Ever since their renovation theyve really turned it up a notch— very nice waiting area, same great mechanics, and *no upselling*. Absolutely stellar communication on part of the mechanics. When they mention something, its worth listening.
Great automotive shop in North Dallas. They work on many european and exotic cars for all your maintenance to modifying needs. The waiting room is clean and comfortable. Their customer service is really accommodating and helpful. They also have great oil change specials for their toys for tots drive during the holiday season.
One the best experiences I have had with automotive services. Love the customer service from Robert and the team. Definitely a repeat customer!
First time visit felt uncomfortable. The front desk representative had a rude air and smugness to him. It felt like he purposely priced me out! Fine by me, the prices are higher than other shops. Will not bring my business here.
As an owner of a now 11 year old diesel BMW, it has been hard to find good service. Blair Automotive came through in full. They fully fixed a check engine light that the dealership could not figure out, in part to the attention to detail of other components contributing to the issue. Being an older car, Blair was also very upfront about when to expect upcoming issues. These guys are above top notch and are now my shop of choice. Thanks guys!
AMAZING PEOPLE!John and Ryan are so friendly and professional. They go the extra mile, they do great work, they work quickly, and the cost is absolutely the most fair in North Texas.I drive out of my way to visit this shop because they are competitively priced and the people are accommodating and welcoming. Look forward to working with them again soon!
Brian, and the crew are great! This is THE place to take your European car. Honest, great work at good prices. As long as we have Euro cars, theyll be coming here!
You can tell the difference the moment you cross their door. They are very polite and professional. I went there to tune my Audi RS7 and they provided all the information I needed. I didn’t have an appointment but they worked on my car and finished it in less than an hour.
Friendly, professional staff. Comfortable waiting area.All work done in a quick and professional manner. Will definitely use again!!
This was my first time, and I couldnt be happier. Check in and check out were both under 5 minutes. Brian quoted me a worse case situation for a full brake replacement prior to drop off which was courteous and pleasant. Overall, the customer service by Brian and everyone else was extremely professional, friendly, and considerate. I will make Blair my go to for all Audi needs from henceforth.
Great experience at Blair, facilities are clean, modern and comfortable. Courteous and knowledgeable staff, was in and out in about 70 mins for an oil change using Liquid Moly oil and check of major systems. I received a comprehensive report without any strong upsell pressure. Would recommend over dealer for maintenance work.
Expert and honest service for your Porsche and Audi. Superb customer experience!
Blair Automotive was absolutely fantastic! I called to set up an appointment and got in the very next day, which was perfect for my schedule. They quickly identified the issue but needed to order a part, so they let me use one of their loaner cars while they fixed my car. John and Arron were great to work with; they were very detailed and excellent at keeping me informed on my cars status. Highly recommend them their service and price was great! I will be coming back to get all my maintenance work done for my Audi.
If you’re using anyone else stop and use these guy, unbelievable on every level period. I drive 3.5 hours to use them. Their communication about issues, sending me a text with a video of the issue with a comparison part beside for reference, that’s a first and a home run in my book. Shout out to Yohann for outstanding customer service.
They do a great job and are very friendly but I’m just a little upset that they told me the carbon fiber mirror Caps I brought in for them to Install doesn’t fit my vehicle. They didn’t even bother removing the mirror cap to see if it fit. So I went home myself and did it.Also, they charged me $100 for a CAI installation which is fine and also $100 the other time I came in to install a rear diffuser, but wanted to charge me $500 just to install some side skirts!!? That made completely no sense at all. You lost me there.
As a long time customer my overall rating and experience has been a very positive one. Ill continue to have my 3 autos services by Blair!
The team is professional and attentive. They provided sound advice and excellent repair service. Blair Automotive also a comfortable lobby with wi-fi and snacks; it was a good temporary base for working remotely.
My Rep Brian was excellent!The customer services were impeccableThe services at Blair Automotive were very detailed and thoroughly. For sure, this is my new go-to mechanic shop.
Made my appointment an hour before taking it in. They were able to get to my car quickly after arriving. Quick work of the oil change, then a great complimentary wash! Staff is always nice, and make it a point to make sure you leave happy!
Extremely professional and technically expert, Blair has always accurately diagnosed necessary repairs and corrected those items most reliably and at reasonable cost.
After developing an issue and having it troubleshooted and the repair quoted by the Audi dealer...I called Blair Automotive to help out. The quote was half the price so saving over $1k, they collected the car, made the repair and dropped off the car, cleaned and looking great. And now I have a car that doesn’t drone to worn wheel bearings...100% confidence in Blair and will definitely use again.
Johann is extremely courteous and professional. I had the back brakes on my car changed, the price was below the dealership price without sacrificing any quality or communications regarding the process. I was in and out in less than 2 hours, and they cleaned the inside of my car to boot. They also followed up with me a few days later to ensure that I was satisfied (ie, they didn’t forget about me as a customer once they had received payment). A great place to take a luxury car to receive luxury treatment with more reasonable pricing.
Took my 2016 Porsche Cayenne Diesel for battery replacement, they recommended couple of other services based on the age and milage of my vehicle and I got those also done. Glad I found this place, looking forward to use them for future services.
This is the second time Blair has been spectacular with an attention to detail as well as being on time and getting me on my way as soon as possible. I refer them to my friends because of their honesty and fair prices. As a woman I don’t feel taken advantage of because I know they have my best interest at heart. I will use them for any work that needs to be done on my VW. Thanks guys for a job well done!
I liked that they showed me what needed to be fixed and they said it would take 3 hours and it did!
First time using Blair Auto Service. Met the owners and liked their location and facilities. Work was done on time and they provided a loan car. All work was good but the brake replacement squeaked. After a couple of adjustments the problem persisted. The owners contacted me and replaced the full parts with new replacement parts quickly and at no cost to me. Replacement was perfect and owner called twice to check on satisfaction. Very professional and focused on quality. Will use them again
I work directly with the owner. The best auto repair experience you will ever have!
Engine light on so brought car to Blair. They diagnosed the issue and replacedCam Sensors. Great team, friendly service and very responsive to getting things done in a timely manner. I am now a regular customer for my car and my wife’s car as well.
Great place to bring your German ride. Honest, quick, reliable. Good for performance upgrades as well. They dont oversell just advice.
ABSOLUTE AMAZING EXPERIENCE! Best place I have ever been to hands down! I cannot wait to bring my car back. Incredible customer service and outstanding work!
Blair automotive is a great place Brian was great he assured me with my SUV parts very helpful great attitude and super nice guy I will be back for my service on my SUV
Brian was great! He took the time to answer my questions and explained things in a way I would understand. The shop got my car done in the timeframe estimated. Thanks Blair Automotive!
I am glad to have found Blair Automotive for my Audi A4 service and maintenance. I have had several services and repairs and am throughly satisfied with their customer service and reasonable prices. I highly recommend them!
Thr Blair brothers, Brian, John, Johann, the shop staff, are all fantastic folks! You can trust you result of your hard work to be in good hands. Im the type to try to do my own work as much as possible to make sure its done right but Blair Automotive will is one of the only independents Id leave to. I had an abnormal rattle develop that wouldve taken ages to troubleshoot and most shops wouldnt touch without either be really annoyed or nickle and diming you every visit. These fine folks will go over everything with you with open arms and transparency. If youve got a Euro and are done with the dealer, definitely stop by Blair Automotive! They host meets too!
They do their best to ensure a great product and experience for their customers. John works hard to communicate, serve and represent the business well.
This is the only mechanic I even consider going to anymore crazy helpful very apparent they know what there doing have never got the run around on any thing in the countless times Ive chosen to use themCant recommend highly enoughYou wont leave dissatisfiedAnd if you have any issues at allTHEY WILL FIX IT without hesitationin my experience at least
Great professional service. I took my RS6 here for alignment and I couldn’t be more satisfied. Thank you very much again for the prompt and efficient service.
Dropped off my toy all dirty and broken and got it back repaired And shiny clean! Yohaan was great, going above and beyond and informing me of the work and labor. THESE GUYS CARE! Theyre not looking to fix everything and bill extra like everyone else. They mind the car and your wallet. Found my shop for years to come. Definitely recommend
If you have a European car this is the place for all your service needs. I would highly recommend.
Blair Automotive is a great place to take your european vehicle for great service ! Brian and Matt were great and helped me out with my car, definitely recommend !
Blair Automotive went above and beyond to help get my Audi back on the road. Yohan was informative and helpful throughout the process. My car feels like its brand new! Competitive pricing with high quality service and workmanship. They also provide loaners which is a huge benefit. Highly recommendedP.S. Thanks to the fellas in the back who worked on my car, I really appreciate it
Identified problem and repaired, very professional, excellent customer service.
Had heard good things about this shop and when I needed work on my GTI didnt hesitate to take it to them, great people, great atmosphere, very professional awesome lobby area. Good shop without the dealership pricing
The guys at Blair Automative did an excellent job and have a nice lobby if you are working throughout the service
Everyone here is smart, polite and helpful. I would describe Blair Automotive as a highly civilized auto shop.
Shop was nice and clean. Staff was friendly. Vehicle felt great driving spiritedly home. Still running great about a week later. Will be using this shop for anything I cannot do myself from here on until I leave the DFW area.
We have used Blair automotive several times and they have always been professional and provided excellent quality repair.
Brian is awesome! Hes my new service advisor! #Patience #Knowledgeable
Been using Blair Automotive for some time to service our Audi Q5. The professionals at Blair provide service that is better, faster, and cheaper than Audi Dallas. Nuff said.
Great place with great service, only con with the place is how much they charge for service
Very professional and got it done pretty quick. Apr stage 1. Totally happy with the results.
Diagnosed and repaired battery malfunction quickly at a reasonable price.
Blair Automotive in Carrollton is an excellent choice in all aspects from the ease of making an appointment online, the friendliness of the front office staff to the knowledgeable mechanics! They took the time to call me back into the shop where my Porsche was lifted to show me exactly what was being done that day and what I could expect at future visits. They answered all my questions and concerns without treating me like an idiot and even emailed me to follow up. Truly a wonderful experience and I even used a coupon!
Got my Audi tuned here and they were very friendly and helped a lot!
Jon was great! He had all the parts preordered and ready for install when I arrived. They did the work ahead of schedule and now my A6 is as quick as a S7! Thx Blair Auto! I will be back for more.
Dont play yourself. Avoid the stealership, and go to Blair for all your Euro cars needs. Theyre Audi master certified too, so unless you like paying more for the same service, make the drive to Carrollton.
I had Blair Automotive install a Clutch Kit on my manual Golf R. Excellent communication, service and very competitively priced. Thank you John for coordinating everything. The car was returned ahead of the promised time. The clutch performs flawlessly. They cleaned my car which was an added bonus. I definitely recommend them.
They are awesome! Very professional and have great communication!
I had a very pleasant experience with Blair Automotive! They are very professional and Yohann was the absolute best. I will definitely be taking my SUV back to Blair Automotive for more repairs and maintenance. They are definitely best of the best!!!
I couldn’t be more happier with the help from Blair Automotive, great shop and everyone is very nice, Brian took care of me, amazing dude, their mechanics are well prepared and certified, James the technician that worked on my car did amazing job on my car it felt brand new after leaving the shop, he spotted minor issues that could be solved in the moment, amazing shop for German cars and will answer all yours questions as they did with me, highly recommended.
I came in with my 16 Golf TSI to install a new AWE exhaust and do the APR Stage 1 tune. They were able to start working on it that day. There was a few hiccups with the car itself, but the team there are always working to make sure the work is top notch. Shout-out to Brian and LD for all the professional work and advice they were able to give. These guys caught a HUGE leak in my water pump that even my VW dealer wasnt aware of. Cant thank the guys enough for being so helpful and understanding through the entire process. Ill be coming to Blair for all my future mods!
Great Job. Thank you Ryan for putting together a great team. I appreciate you all very much. The remodel looks great.
I love this place! The guys at Blaire Automotive are professional, fair, and do great work. I have recommended this place to my colleagues already.
Has to replace the water pump and associated parts. Great service, on time, out in short order. Will continuing doing business with Blair Automotive.
My car was vibrating really bad once the speed hit 50mph and beyond. The folks at Blair checked through everything a it turned out all my rims were damaged beyond repair. They gave me resources and were patience to wait for me to ordered new wheels and tires the communications was unbeatable.
Amazing customer service and amazing workers. Any vw I own Ill take it there first. Very professional and great at weird problems that need fixed. 11/10.
They have taken care of every need for my vehicle and helped me prioritize the needs of my used Audi. I have taken my car here 4 times already and have always had great customer service and experience.
I had a coolant issue back in 2018 for my Audi Q5. Blair auto fixed it. Howver in 2021 I had the same issue and it wasnt covered under warranty. Well Aaron emailed to f/u and I expressed my dissatisfaction. He took a few days to review my records and was able to have the repairs covered under warranty. I was super grateful for this. Thank you Blair automotive! Only place to go for Audi and VW repairs!! Ps special thanks to Yohann who is always responsive, and patient!
I took my Volkswagen Jetta here for a check engine light and ended up having a variety of fixes on things they were able to find that I wasnt even thinking about. Yohann was very knowledgeable and professional throughout the experience. Its hard to find a reliable and professional mechanic and they really do great work here.