I do highly recommend this company. From Linda who set up the appointment to the technician who came out, I have nothing but great things to say. They were flexible, accommodating, and respectful. The technician was honest, very knowledgeable, diagnosed the problem on the spot and fixed it. I wasn’t home, but it didn’t matter, he was still honest. I will definitely call that company if I ever need help again.

Mr. Appliance has been so easy to work with. They let us know an arrival time window in advance and have been early each time. Very respectful of our time and home (made sure to cover work boots before entering). They fixed the issue quickly and were upfront about the cost estimate.

The process was easy to make a schedule for the repair, with the information I had to offer and the suggestions I had I felt that the work would be fairly efficient and it was. I had zero issues with the actual repair. The repairmen wore his mask and his shoe covers and he was pleasant to interact with. He confirmed his findings with me and gave me a cost of repair. It was a bit steep from what I thought it would be and while he did have to make multiple trips to the shop to get the right parts, the proximity made that pretty easy.Other then price I felt the service and personnel were great! Thank you!

Joseph followed protocol for Covid, put on floor booties and had a floor pad for his tools. It’s attention to details like this that show Mr. Appliance wants you to have a good experience with their repair work. Joseph was on time, repaired ice maker in a very timely manner and price was reasonable. Thanks for the quality workmanship.

Great service and very easy to work with at a fair price. Sean has been to our house 3 times in the past several years for various appliances and has always fixed our problem in a courteous and timely fashion. He will also tell you if an appliance just needs to replaced as a more cost effective measure

I am very impressed with the exceptional service I received from Sean and Kyle. I will recommend Mr Appliance of Carrollton to all of my friend and family! Sean gave us helpful tips to keep our old but loved Frigidaire operating. On time, early the second visit when they had the parts, excellent communication...I just cant say enough great things about the service they provided!

Looks like they get good reviews but unfortunately I had a bad experience and can not recommend them. My first mistake was not realizing they are a franchise. I should’ve done my homework. That was my fault. ( I prefer dealing with local and or family run businesses.)I was charged $235 for a repair that required no parts. The job was 1.5 hrs labor. When I asked the tech why it was so much he said since my repair didn’t have a specific job code he had to use “miscellaneous minor repair.” So that basically equals out to over $150 an hour!I then called the office to inquire if this was normal, because to me it seemed excessive. I for one was expecting $150-$175 total. That’s when I found out they were a franchise and don’t have hourly rates but basically have to go by the franchise codes and whatever the cost says. Just know this company will probably be on the higher side for repairs.

Very professional and even managed to fix my microwave on the spot without having to order parts. I greatly appreciated the extra thought and consideration instead of simply taking the easy way out and over-ordering incurring more cost and time. Highly recommend!

You guys have great response times and good prices. I felt safe and appreciate the extra steps with masks and safety. Thanks.

I have used this company several times to repair appliances and they have done a great job each time.

Mr Appliance provided quick response time and great service. Their service technician was excellent and very professional. Highly recommend this company.

Joseph was very knowledgeable & helpful! he was on time, fixed my ice maker & gave me advice on how to keep the problem from happening again.

Awesome experience! Jackson was amazing! So helpful and professional. I can’t say enough good things about our tech! Definitely glad I called!!

The dryer has only worked for two loads and stopped working. I have already paid over 300, and I’m just very disappointed at this point. I was told to unplug to reset and it’s still not working.

Our repairman, Shawn, was amazing. Friendly, knowledgeable and got it right the first time. The first crew accurately diagnosed the problem so that Shawn could come fix and he fixed it right the first time. Much appreciated!

The Technician for Mr. Appliance of Carrollton, did a wonderful job. Very efficient and professional. Thank you for all of your help. My washer is working perfectly, and the price was reasonable. Thank you for all of your hard work.👍👍

The technician, Joneh, was a model employee and very thorough in his evaluation of my LG dishwasher. He took time to explain and show me what issue he had found. He came back after the part was ordered and delivered to finish the work order. Thank you Mr. Appliance Carrollton, I highly recommend the company.

Jones was good. He was knowledgeable, professional, and courteous. He helped explain things and shared advice on appliances.

Thanks to Sean for his awesome service. Very courteous and informative! He was on time and professional with consideration of Covid guidelines as well as considerate of my home in his tidiness. I would highly recommend this company and am providing this review to support that! Thank you Sean and Mr Appliance for your help!!!!

Very helpful and responsive to my immediate need.

The personnel (the four we dealt with) were all very pleasant and behaved professionally; the problem was that the problem they were paid to solve, didn’t get solved.The ice maker in our refrigerator wasn’t working, and the first technician quickly said we needed a new unit ($400), so they ordered and installed. Ice maker still didn’t work, so second call, it was deemed a new solenoid was needed. Again, ordered and installed…still no ice. So we had yet another service call with lengthy diagnostics with the conclusion of “it can’t be fixed.”Sadly, had the diagnostics been performed originally, it should have been determined that it was not repairable, and we wouldn’t have spent $400 for nothing. We would gladly have paid for a service call but are not happy to have paid for an expensive part that didn’t do a thing. And, it was also frustrating that emails would be sent about service time, but then changed at the last minute with either showing up early (when we were not home yet) or having to reschedule. We would therefore not recommend this company.

Scheduling was a bit tough. The first time they came out to give me a quote he showed up early and I was not home but he came back later in the day during the time they had told me originally. He was professional, fast and completed the repair with no issues.

Jackson was an amazing technician. He was very knowledgeable in his trade, and he was able to fix my dryer in less than an hour. He was able to explain what was wrong and what was being done to fix it in a way I could understand, and then completed the repair quickly and completely. I had a dryer that was squeaking/squealing when I started it up, and when he was finished it was whisper quiet again. Super happy with the service, I will definitely use this service if I need it again.

I was fortunate they had a cancellation, so I was able to get a same day response. They arrived on time. Sean and Armando were awesome! Sean pegged my washer problem immediately. He was training Armando; he patiently explained the problem and what needed to be done, then stepped aside and let Armando do the work. They made and excellent team. AND, they both cleaned up after themselves! Five gold stars for that alone! Both were friendly and professional. I will definitely call Mr Appliance of Carrollton again.

Pete was here promptly. He was professional and efficient as well as Covid safe with a mask. We give him 5 stars!

On time, repaired correctly as per estimate

Kyle showed up on time, diagnosed problem, ordered parts, cleaned up area before he left, came back in less than a week, installed, checked performance and answered questions before he left. He did an excellent job!

Jackson is the best technician I believe Ive ever had. Hes friendly, personable, and a genuine SWEETHEART. He fixed my issue in exactly 5 minutes. Anytime I need your company... please send Jackson to me! Thank you all for fabulous service

Was sent a confirmation email on Friday for Monday. Waited around for the time period they provided, no one came and I did not receive a call. When I called the office to check if someone is coming, an answering service asked me many questions but stated they are unable to help me that they are just an answering service. No one called me back, would not recommend. Not professional and lack respect for peoples lives that are sitting around waiting for them!!!

I called to have repair done on my garbage disposer which was still under warranty. I was told they would have to see if parts are available and would call me back. 24 hours later, I called again asking if they could at least schedule an appointment. I was told they would call me back. The customer service could have been friendlier and more accommodating rather than sounding like I was bothering them. I waited 4 days, then ordered a new disposer, which was then installed within 2 days. 2 weeks after my initial call, I received a call to schedule service. I responded to let them know that I had to order a new disposer because they were non-responsive. They hung up on me. I will not be recommending this business because of how they treat potential customers. How unfortunate.

Joneh came out to diagnose our LG Dryer that wouldnt start. He gave us a thorough diagnosis and estimate. He didnt have the part in stock, but was able to order it and fix the dryer within a few days. Total cost was around $230, which I feel is a competitive and fair price. Joneh was professional and his work was accurate. I highly recommend Mr Appliance for your LG appliances. I actually hired another company before Mr Appliance came out that told me that the dryer was not repairable! Being that the dryer is only 4-years old and cost $750, Im glad that I got a second opinion.

Courteous office staff; professional and friendly repairman; arrived timely; job well done!

We used Mr. Appliance when we had an electrical issue with our stove. Johen was our service professional and I cannot say enough good things. He was professional, explained exactly what went wrong, and was able to fix our stove quickly when the new piece arrived. He was extremely helpful and we will be using Mr. Appliance in the future if need be because of how helpful and professional Joneh was.

Jackson, the technician, was professional, courteous and knowledgeable.He arrived on the scheduled times, knew what he was doing, solved the problem and left a phone number in case any follow-up became necessary.

They are too expensive, $500 for dryer repairs almost a new dryer

Sean was on time, super professional and able to find and fix the issue with our GE dishwasher very quickly. We highly recommend his service. Thank you!

Always reliable and knowledge...caring staff in all areas.

Mr. Appliance was a pleasure to work with from start to finish. They did a great and honest job fixing our fridge and oven. Great communication throughout. I have to callout Jackson the tech who was pure gold. Thanks!

We have used Mr. Appliance several times this year at our home and our sons newly bought town home. We had met three technicians from Mr. Appliance, and each of them were very knowledgeable. Even more important than that, each one was very friendly and honest. Mr. Appliance must only hire the best techs. I have recommended Mr. Appliance to my friends and neighbors. After living in Flower Mound for 29 years and having experiences with dishonest appliance techs, it is great to know a company who you can trust.

Didnt show up for a scheduled and confirmed appointment. I was told that they left me a message where they changed my appointment. I never received this message and never confirmed the new appointment. I was then told the best they could do is schedule me for an appointment several days later between 8 am and 5 pm. No thank you.

Joneh was the service tech that came to my house and assessed the problem, ordered the parts and a week later came back to my house to install the new parts. Very professional, personable and walked me through every step of what was causing the problems and how he fixed it. Will most definitely use Mr. Appliance in the future.

Very professional service. On time and got the job done. Will strongly recommend it.

Technician was pleasant and knowledgeable and was able to diagnose the issue very quickly. He corrected the problem, suggested future product use with this appliance and made sure the issue was completely resolved before he left. This is the second time I have called upon this business and have been very pleased with the service both times.

Very happy with the service from Mr Appliance. Office staff (Linda) and our technician (Joneh) were outstanding.

John installed a new garbage disposal and did a fabulous job! Sean, Linda and the entire crew their are awesome! Thank you......

Excellent service, arrived on time, communicated the plan and repaired things quickly and efficiently- I am very happy. Thank you

Replaced icemaker. Really great service and value. Sean knew what he was doing.

Efficient expert service. Kind and courteous technician.I especially appreciated that the company sends a photo of the technician scheduled prior to the service date. This way the customer knows who to expect instead of just letting someone unknown into their home.-------------Before even receiving expert service I was already impressed with this company: When I initially spoke with Linda, CSR, to schedule repair service for my washing machine she had a good Custer service persona over the phone and she was able to schedule me promptly and efficiently.I was again impressed when the night before my scheduled service I received a confirmation text that included the name and a photo of the technician, Jose who would be coming the following day. The fact that I even received a photo of Jose with his service van in the background was beyond helpful to me before I just let any random stranger guy into my apartment. The day of my repairs I knew exactly who to expect.Before my service technician arrived I received an ETA update via fromphone call from Linda at the office, then another text when Jose was a few minutes away.Once Jose arrived he was very courteous and professional. He was able to quickly diagnose the problem with my washing machine and even had the necessary part (s) with him. Jose provided me with a cost estimate, which I accepted, and then he was immediately able to make the necessary fixes.

Jackson was very professional and explained the issues well and he showed he knows what he is doing by fixing the issue quickly. THANKS

They charged me $99 and $219 on two visits and they found the issue with my duct heater only on second visit and still charged me for first visit. They should have avoided second visit. Also they recommended its a electrical problem and it was not. I will not recommend them. Very bad experience. Also wanted to note that these guys charged me way too high for the heating element that was replaced. I looked up in the internet and samsung is selling this for $113-$150 where as these guys charged me $219. So what ever they say that $99 has been credited is not real since they are charging me way too high. I will never go back to this company. Very much disappointed.

Fantastic service. The technician was very knowledgeable and very neat. Made our dryer like brand new - thank you for great service and an affordable repair cost.

Not bad, but not the best Ive had.

Very disappointed with their service. Had work done on a dishwasher that was leaving stains so they recommended a product which we started to use. They said give it some time which we did but it did not improve so I emailed them and did not get a response. After calling them to see what could be done they told me they would come back out but said they would be charging me for another call. I am calling someone else as being charged again when they didnt fix the problem the first time is not right.

My experience started with a phone call to Linda, who seemed genuinely interested in helping me as soon as possible. She then followed up with a night-before notification via e-mail of when the service person, Jose, would be arriving and included his picture.The next day, there he was on time and with the part that I told him I thought I needed. Jose expected to finish in an hour, but he was done fixing my problem sooner than that and for a cost less than I expected. Every service business in Dallas could learn a lot from these two. Thank you, both. Byron

Excellent service, knowledgeable and friendly technician.

This is a great company to work with. They were exceptional in communicating with me each step of the process- from confirming the appointment to contacting me with updates the day of my appointment. They arrived on time and even provided me with the name and photo of my service tech, Sean. Sean was friendly, professional and knowledgeable. He even put covers on his shoes when he entered my house. He took his time explaining things to me and showed me the part he was replacing on my stove. This company goes above and beyond. I will definitely use them again.

The tech.John A was courteous professional and efficient. Finished in an hour and on his way. Will refer them to everyone I know.

The repairman, Joneh, not only arrived in the time frame provided, but was exceptionally nice and capable. I am very happy with the service.

My experience with Mr.Appliance was great ! Very thoughtful in getting my repair done late on a Friday afternoon so my stove was repaired for the weekend.I would highly recommend their services to anyone who has Thermador or Bosch appliances !

Jose, the repair tech. was excellent. I would recommend him to anyone.

They did very good job, even after shipping issue were faced by them.

Professional and friendly - will use again.

Joneh was courteous, efficient & professional.

Sean Dalecki is the consummate professional: gets the job done right the first time, excellent customer service, great value for money. I am a homeowner and repeat customer and look forward to utilizing Sean’s Mr. Appliance franchise in the future when my appliances need repair.

Fast appointments; Reasonable price.

Linda, CSR, was friendly and very helpful; Jose was timely, professional and did a great job fixing our freezer.

Always on time, professional and great rates. I recommend Mr. Appliance to everyone! They are great.

Joneh was friendly and helpful

This company came and did dignast the machine and they said they will let us know what is wrong with it and is been a more than 2 month i havent heard anything from them i dont recommend this company ti no one.

Customers beware! This company will diagnose your problem, get you to agree on a price to fix your appliance, have you wait a week or longer, and then return to home only to tell you that your appliance need more work than was originally diagnosed. This means more wasted time and money from the customer!!! I personally believe they are scam artists. I would not recommend this company.

Very knowledgeable techicians. Awesome customer service. I would strongly recommend them. Way to go !!

Great Tech who arrived on time and was very experienced and thorough.I appreciated the Tech also providing photo and arrival time via text.

Joneh (service technician)was great and it was great working with Linda and others at Mr. Appliance.

Mr. Appliance guys are great, my LG refrigerator gave up cooling couple of weeks back, I called many guys but no one gave me a same/next day appointment when I called these guys, Ms. Marry (owner) could able to schedule the next day early morning appointment. The tech showed up and found that the Compressor had bad needed to replace. The LG compressor is under 10 Years warranty and the Mr. Appliance had a new compressor available with them they came and replaced it the same day (I just had to pay the labor charge) and would have dealt with LG to get a replacement. To me that was the best part that I never had to deal with LG directly for the warranty claim, all was handled by Marry and her team. Thank you Mr. Appliance for wonderful service in a timely manner. Dipak

Had an awesome experience. Awesome customer service, very friendly. Would definitely recommend.

Mr. Appliance has left my business without a complete repair for over a month now; they are not answering phone calls, nor have I had any messages returned. Can we please get some attention to this issue?

Great service. Polite and professional.

Great experience! The technicians were friendly and knowledgeable!

Best service ever!!!!

Received a call from Mr appliance and he credited me my service charge since he could not fix my probable warped dryer barrel. Very professional way to handle my earlier complaint. I would call them again, Thx Matt

The service person came to my house and misdiagnosed my freezer issue (ice maker not working) claiming that he could not obtain the malfunctioning valve as it was no longer manufactured. He somehow diagnosed this without ever looking at the valve or pulling the fridge away from the wall. I paid the diagnostics fee, located the valve online and purchased after a five minute internet search. Once the valve arrived I pulled the fridge away from the wall to find the issue was not the valve and instead the water just needed to be turned on. I would have been more than happy to pay the diagnostics fee had the service person even made the slightest attempt to repair. Unfortunately I am now out $90 for the diagnostics and $100 for a valve I never needed. Thanks a lot for ripping me off.

Great customer service and expertise in the repair needed.

These people are thieves. Do not go to them for anything or any reason. We had a warranty call today and the guy literally opened the door and saw the vent cover was missing and said there was electrical damage. He did not perform and troubleshooting or provide us a quote to repair. I have him on camera literally there for maybe 10 minutes. Then the office lady called Lowes and told them, so now my whole warranty is void. They wont give me a price to repair until i pay the $100 service charge for the guy coming out and telling us the cap was missing. The worst part is Lowes isnt doing anything to make it right, so now were out $1000 for a dishwasher leak. Avoid Mr. Appliance and Lowes all together if possible.

Service man was fast and very friendly!

Always speedy and gets the job done correctly

Excellent service! Highly recommended!

Terrific customer service rep, very thorough and informative follow through on a special order part, and excleent repair.

Bad experience. They not only did not fix anything they said they could. The person was not prepared with the tools and did not even know the model or brand he was coming to look at, which I had supplied when I placed the service call. After paying to come out, I had to get someone else to actually fix the appliance. I would never use this service again!

Told me I needed a Control Board that cost $400, so instead i bought a new $600 washer, but when I looked up the Control Board on Amazon it cost $130.....understand there is markup but that is ridiculous.

I need the parts replaced that were broken and the leaking wayet fixed that Ive paid for.

Friendly and did not upsale services. Will use again.

Repairman on time, courteous, and pleasant.

Very professional and friendly. They went over and above to research the issue with my appliance to find a solution.

Professional and on time. Thank you

Prompt and professional

I came, I saw, I conquered