This gym hasn’t given me any problems since ive signed up. And ive been a member for about 2 years. Sure when it gets busy, some equipment may not be available and that can get frustrating. But it’s relatively easy to circumnavigate around this issue and go at different times throughout the week when it’s less packed. Best thing of all: I personally haven’t ran into any toxic or troublesome gym goers/staff. The last thing I need when working out is stress from bad management or faulty equipment. Which I personally haven’t found here. This gyms an 8/10 for me!

The manager is the number one reason I am leaving this gym. She has caused multiple problems for myself and others I know who go to this particular location. She is very rude, nasty and does not make me feel welcome. Not to mention pushy and over-bearing. That being said, my second complaint is the equipment. 90% of the machines in this gym are fine. However, you do run into old, not taken care of and damaged equipment. A lot of the machines for basic fitness are available but usually only 2-3 of each. Which can be difficult when working out during peak hours. And peak hours are often. This location is usually packed with people. I didnt run into this problem in previous gyms like I do here. However, this is expected in a commercial gym. If youre seriously invested in fitness or body building then this isnt the location for you. Its a very small gym with limited supplies.

Cheaper gym around here, but high quality. They have everything youd ever need, including turf and classes. Been going here for years and they only keep on improving

I love this place!!! The manager Tamera is very kind and helpful!! My trainer Jesus is fantastic!!!

I have been going to charter fitness for a few years now. I do the group training on Monday and Wednesday mornings. Our group trainer is Sebastian! He is awesome! It is a very challenging class for all of us that are there!Sebastian changes it up every week and definitely challenges us! While the gym was closed for a few months, due to Covid, I’m sure we lost some strength. Once we came back we had to rebuild a bit of strength and Sebastian made that happen! Thank you Charter Fitness Carol Stream, I wouldn’t go anywhere else!I also have to comment on their cleanliness! They have several protocols in place to keep the gym clean and safe. I always see them cleaning! I feel very safe going and working out there.

Nice local gym. Kept very clean, good equipment everything working, plenty of variety. Enough cardio machines and not super crowded. Staff friendly and helpful.

Love it here! The staff is always friendly and super helpful. The equipment is kept clean and weights put back. A huge fan of their classes. They have an awesome variety of classes that work with my schedule

So much for the mask mandate.. People still in there that feel they are above their civic duty to keep everyone, including themselves safe... Ill be looking to suspend my membership. Its to bad management doesnt care..

Hands down the best gym I have ever been to. Since day one they prioritized sanitation and provided every member their own sanitation bottle and towel. Their staff also do routine cleanups. Have been to many other gyms and believe me, you will not find a nicer staff and cleaner gym in the area. Especially during these times.

I’ve been going to charter since March of 2019 and I honestly love going here! I had a personal trainer named Nathan and he is honestly amazing!! He helped me meet my goals and introduce me to more exercises. Even after I stopped doing personal training in October, he still helps me when I ask! The people that work here are so friendly, nice and helpful! The workout classes are fun and they will definitely kick your butt. I’ve done a lot of gym memberships at multiple gyms, I’ll say that charter fitness is by far the best gym for me!

Love it here! The staff is always friendly and super helpful. The equipment is kept clean and weights put back. A huge fan of their classes.

A really good gym. All the employees are very nice and informative. Everything is clean. Everyone gets a spray bottle and towel. Would highly recommend for anyone at any fitness level.

There is so much behind the scenes that goes into this place is amazing. The little details in the gym make it feel like you are truly cared about and it is personable. They have various boards around the gym so you can get to know the staff and even do fundraisers to help the community. Happy to be apart of such a great family! Also gym is clean and I get a great work out! I would highly recommend.

Covid-19 safe

This gym is great! Very friendly staff who go out of their way to provide a welcoming environment. This fitness center is very clean and well kept, and has a perfect variety of exercise equipment. Their classes are so fun too! And what better way to end a workout then on their hydro massage beds... ahhhhhh

I have only been coming here for a while since we moved into the area. Charter is affordable and comfortable with knowledgeable staff who are willing to discuss services and ways to sign up. I personally do not take any classes here but have spoken to a few of the trainers and they are all very friendly and know what they are talking about. Overall a great gym.

I love this club! I have been a member for over 2 years. It is always clean and friendly. Their trainers are excellent and can accommodate for injuries or strengths you want to improve upon. Their classes are always challenging and fun. I highly recommend this location!

Worked here for about a year and loved it! Unlike most places, all staff got along great and knew exactly what they were supposed to do per shift.My GM Tam is awesome! Truly cares about the gym and it’s members!Still come to workout here now that I’m not a staffer!

Charter Fitness in Carol Steam is ran by one of the nicest staff members that strive to keep their gym up to date and health standards. Tam keeps her gym and staff in tip top shape. Tam will do anything in her power to make sure the environment is friendly, and meets your goal. I couldn’t be happier with this gym as it’s big enough to give you everything you need. 10/10 would recommend.

The best investment you can make for yourself, is by joining Charter Fitness in Carol stream. The location is perfect along with the layout of the facility. They have everything you need to get into shape, and to also stay in shape. The staff Is terrific. They do an excellent job at keeping the place organized and clean. Couldn’t ask for a better place to workout at.

I absolutely love all of the new classes they have added. The staff do a great job catering to the needs of their clients and go above and beyond to ensure you are comfortable using the equipment. Plus the gym is 24 hours so it is great to be able to go whenever it fits into my crazy work schedule!

Very friendly staff. Clean equipment. Staff is very knowledgeable about what they are promoting and talking about! Very affordable prices, and they are now open 24 hours!! Which is a big upside for a person who has different availability. Overall fantastic gym and staff!

Love it here! The staff is always friendly and super helpful. The equipment is kept clean and weights put back. A huge fan of their classes. They have an awesome variety of classes that work with my schedule!

One of the main reasons this is my main gym is the staff is really helpful and very friendly. I recommend this gym to anyone who is trying to get into working out or looking for a new gym. With the equipment being so clean you never have to think twice about going from machine to machine.

What a fantastic facility! I always feel very energize, welcome and focused when i come to charter fitness. I also had the pleasure to meet a lady named cyndi, she answered all of my questions and was more than glad to help! Keep up the good work guys! Highly recommend this place 😊

The gym is very close and convenient, and they have all the equipment that you need. The negative is that even though the price went up another $5 a month, the gym isnt very clean. Hopefully they will improve on that because the equipment looks like it hasnt been cleaned in a very long time.

Facility is super clean, staff is extremely friendly, equipment is all new and in great condition. Would recommend for people new to lifting, to people who just want to get some cardio in, and to the heavy lifters who love picking up heavy things and putting them back down. 10/10

When I first walked in the front desk greeted me and made me feel right at home! This gym is very clean and well equipped for all my workouts. I highly recommend this gym!

Really nice gym. The location and staff are really great and helpful. The layout is well organized and easy to find open equipment at almost any time of the day.

Clean facility, friendly staff, very nice turf/newer equipment

Great club! Everyone so accommodating, knowledgeable & willing to help in any way. Very clean & 24 hours access which is awesome! Highly recommend!

Very professional and knowledgable staff. Equipment and facility always kept very clean and organized. They have enough equipment and machines so that there is always something available for you to use instead of waiting around for something to open up.

This is my favorite out of all the charters! The location is absolutely perfect for me. The staff is nice and ready to help at all times, especially the female staff! 5/5 recommend!!!

I love going to this health club. Very flexible team training hours and team/personal trainers are great! It has various equipments.

I really enjoy coming to this gym due to the comfortable environment. The gym is always clean, and the staff are friendly and welcoming. It is a great place to workout!

Great place to workout! The equipment is well kept and the staff is really friendly and helpful especially Sebastian (he is always giving me good tips when I ask him! I totally recommend this GYM.

I Love this location. The gym is always clean and and the staff is always friendly. I always feel welcome and Sebastian is such a great trainer and really helpful.

Great gym. Clean. Showers and bathroom are actually very clean and do not feel gross showering there like many other gyms, sometimes nicer than my own shower ha!

I’ve been to a bunch of gyms, this is by far my go to! The staff is very friendly and the gym itself is clean and well kept together! I recommend this to anyone searching for their forever gym!

Very clean facility with great staff! Staff is very friendly and work hard to ensure members are over satisfied with their experiences! Highly recommend this location!

Great place to work out and a very friendly staff. Tamara is always friendly and assisted me with any questions I had regarding the use of the machines.

Great gym. I have been a member for 8 years. Atmosphere,management and staff(especially Tamara Salvatore and Nancy ), and equipment are excellentHighly recommend to family and friends

Sylwia is the best! She is so helpful whenever you need help. Great gym to go to. Lots of classes with different times to choose from.

My wife and I LOVE this gym. It’s always very clean and everyone is so nice. Wish I could SIX STARS.

Only been there for a couple days in I love it😍

Amazing gym! So many great staff members and members in generally. If I need a spotter there is always someone there to help out. Also very clean.

Great place to burn some calories. The machines are new, staff is nice, lockers are clean, and overall price is the cheapest. Excellent place!!?

Love this gym Been a member for 10 years now and have great respect for the staff. I have recommended this gym to all my friends.

I’ve been to a lot of charter fitness locations and this one is by far the cleanest. No weights laying around to trip over, clean locker rooms and friendly staff. I will go out of my way to go to this location.

This place is great. The atmosphere is amazing. Highly recommend this gym.

Anthony is one of the best trainers they have! Super cool staff, and they’re always willing to answer any questions you may have!

Great gym and location. I really like that there is a specific area for core, stretching.

Friendly staff, well kept facilities. Love the upgrades they have made as of late.

Facility is always clean, staff if friendly and knowledgable! Would definetly recommend. They off a good variety of classes besides the open gym area with decent equipment.

This gym is a great place to workout at with many different machines to choose from. Also very clean every time I come in.

The trainers and staff are always willing to help and answer any questions. Overall the gym is great, clean, and now that it’s 24 hours is even a bigger plus!

Great price. Decent equipment. The one thing I could complain about is this. Customers pay an additional 45 per year for equipment up keep. Except you still are looking for straps, bars, benches etc. You figure with all customers paying that extra fee there would be plenty of extra accessories available. The female manager there is rude and very unfriendly. I talked to a lot of the employees there, they all cannot stand her. I went in there with my daughter the other day shes 16. I also have a membership there I just walked in with her to show her how to use some of the equipment. The manager came walking over to me and asked me like 40 questions. Why Im there what Im doing there why I didnt swipe in. She was very rude to me and my daughter. Definitely not a peoples person.

This place is great. Extremely clean, fairly friendly staff, and most of the other gym-goers are pretty nice and don’t do anything too obnoxious. However; you’ll occasionally find someone doing curls in the squat rack - that’s bad juju!

Wonderful gym with so many resources and up to date equipment. Thumbs up !

Tamera was extremely helpful with explaining information about the gym. Highly recommend this gym!

Have been member for about 2 plus years, hope they keep this location.

Fun and friendly gym to go to. I would recommend to anyone looking to get fit!

Love the amount of equipment and love Sylvia. She is always so pleasant and makes you feel so welcome.

I always enjoy going to this gym. Very friendly staff, the equipment is always clean and the classes are so well done!!

I come here every morning and I love the variety of equipment & the friendly staff members!

Great deal for the money! Perfect size gym for people just starting out or experienced lifters!

Nancys classes push you just enough to your level and with with good instructions.

Love this gym! Michelle B is my trainer there and she is absolutely amazing!!

The staff is respectful and helpful! The gym is clean! Youll find theres always an employee cleaning machinery, floors, and the lockeroom (including the bathroom/showers)!

It’s a really good gym, has nice hours and the staff is really good too. The gyms always clean too

The place was clean and the location was great. Friendly people and the equipments were always clean and organized.

Great staff and Great equipment. Affordable as well compared to other gyms

Joining charter fitness is one of the best decisions Ive ever made. They have a friendly and helpful staff that always make u feel welcomed. I lost 50lbs with the help of one of their great personal trainers (jesus). They also have a variety for different classes you can take throughout the week, nigels boot camp on sunday is my favorite.

Been working out here ever since they opened. Very nice staff, plenty of machines (Weights and cardio) to use every day, even when it’s busy and good hours - especially now that they’re open 24 hours!

Great trainers and friendly staff...been working out here for years!

Love the atmosphere while working out ! Great place with some new equipment and awesome staff !

The staffs are very knowledgeable & helping.Nice & clean..

I called in September because I moved. All I asked is if the auto renew could be stopped. I was told I could do this over the phone after October 28th.I then called back today and they said in no way would they do it over the phone.I moved about 20 miles away and another location closer also closed. I was happy to honor the remainder of my contract.I was provided another number to call and was quite upset that it was to ABC which is closed on weekends.I do not appreciate being lied to and this inconvenience. Horrible service.

This place is great! Awesome classes, super clean, and the staff is excellent!

Nice place to work out for low cost and the training staff is really nice

Love my gym. Has all the weights and cardio equipment you could need.

Silvia is super helpful and friendly . It is a pleasure to see her when I go to Charter Fitness.

Love this gym..,,from its conducive set up, to employees and members, to the energy and vibe I feel!! 💪🏽

Great gym, very clean, and the employees/trainers are so friendly and helpful.

Charter Fitness is an incredible value for the price, you really do get what you pay for and the staff is incredible!

Nice and clean And very good employee and open 24 hour good price

Nigels boot camp is amazing. Excellent staff!!

Nice place to workout, friendly & cooperative staff and clean machines. Happy member!! :)

The Best place to workout and they have the best workers there!

Thx

Great gym! Very helpful and friendly staff

The staff is great, friendly and very helpful. The gym is kept very clean and now that’s it’s 24 hrs is a huge plus!

Great selection of exercise equipment at an affordable monthly cost of $10 per month makes this a great option for good health and fitness! (Have lost 35 lbs. thanks to you guys, and the first time assessment from Nancy and subsequent follow-ups!).

Charter is just the club I was looking for, the price is right, staff is great, would recommend to friends!!

10/10 feel safe with Superman pop watching over charter

If you go in the morning youll gonna love it. Rarely packed in the morning, dumbbells go up above 55 lbs, two squat racks, and in the morning the manager isnt there so youre gonna have a good experience. Their music sucks tho, big time.

The cleanest gym! There are so many classes to try and lots of support from the staff

Gym is incredibly clean, and staff is always very friendly and helpful! By far the best Charter location!

Wonderful and welcoming staff!! Highly recommend to anyone!

Awesome gym! I have been working out here for about 6 months now and I can’t believe the progress I have made in such a short time!