I have never written a Google review of a business before, but was so upset with their practices that I have to say some thing in hopes that somebody might read this and not go. My nailbeds are still in pain from my horrible experience here.I came here for a full set of acrylics with my boyfriend, who came with me to get a touchup pedicure.First of all, the woman who removed my existing sent was absolutely brutal with them, only soaked them for five minutes at most, and then proceeded to rip the acrylic nails off my existing one in a way that ripped off every bit of white on my real nail and left me with painful, splintering stubs. My real nails had grown quite long under my acrylics and she ripped off all of it instead of taking the time to properly soak them and remove them. at one point she wasn’t even looking as she ripped them off, and cut my finger open right underneath the nail. When I exclaimed “ow!” she looked at me in surprise and asked if it hurt I said yes and she continued to rip them off with very little care anyways. Didn’t even bother to file/take any care of my real nail before gluing the new set on. She rushed through my set and again WASN’T EVEN LOOKING while cutting them to my desired length. When she was filing them down, she kept rubbing down my skin because she wasn’t looking also. They came out quite uneven and she even left nail polish on my fingers, and a ton of leftover gel that got stuck between my skin and the nail. Unbelievable. The nail polish was uneven, and the nails kept getting caught in my clothes because they had such rough finishes.My boyfriends pedicure did not last more than 10 minutes and had nothing other than soaking his feet in water and exfoliating them for maybe 30 seconds each. Then they put lotion on. They were very rude to him and myself in a way that they weren’t with other customers. We were the only people of color in the shop, every other customer was white.When two white customers came in behind us, they treated them completely differently. They suggested that they check out the expanded color selection in the back of the store, which they had never mentioned to me, and overall gave them much kinder service. We were just happy to get out of there.

UPDATE: I came back to get one of my nails fixed, the whole nail came off with the dip less than two weeks after I got them done. The girl in charge asked me to pay. I was very upset because I’ve been going to this place for over 3 years and I have NEVER seen them charge anyone for a broken nail.I love this place! My nails came out really nice and the staff is always so nice and accommodating. I felt really safe during COVID, everyone were wearing masks and they had additional dividers in each station.

The ladies here are always really nice. I went with my 9yr old daughter today and she also had a great time. Her nails came out really cute and they had no problem fixing them when she messed one of them up by testing it too soon lol

I love my nails, they did a great job for what they are working with. Very ingenious the way they are making it work. I appreciated them dumping my unused powder, from gel dip, in the trash and not using it communally. However the 4 star is because I was charged the same price for a outside wash tub pedicure as I would habe in a massage chair with warm water and jets. But hey you gotta do what you gotta do in these times I guess.

Had a broken nail and only had a few minutes to get fixed. They took me in on the spot and i was out in 10 mins. Glad i found this place! Great job on my French ombre

I love coming here, have been for quite some time. These are my gorgeous Halloween nails by Kelly

Visited twice so far. No strong chemical smell, good ventilation, clean. Friendly staff. Youre offered a drink during your service. Two weeks into a gel manicure and still no cracking or lifting, just normal growth.

Over charge you, they will tell you one price to begin with then once they are finished the price will be $20+ more! and they dont even do anything extra/special

Thankful to have found Encore Nails. They are offering services outdoors. They have a great set up to keep things moving. Thank you!

Not happy with service. I had a man do my pedicure and it was not sufficient in my book. Half done. I usually bring my own polish but this was a spare of the moment decision. He would not talk or even look at me. Totally unfriendly. I asked if he would please cut nails shorter, he shook his head at me, like I was bothering him. Then I asked politely after he did one toe, if he would use the other color. Again he shook his head at me, like I was causing too much troubleThe girl that did my nails, no conversation but did a good job. I felt very unappreciated. Not going back! 09/11/2020.

If this mail salon is over by Target on Las Posas & Ventura, yes!....got a good spa pedicure here and the lady that did me gave me a nice long foot massage, think she liked my cute feet and toes!.... hahahaha, but I didnt complain.

Always do a great job! Easy to get in for an appointment.

Two stars for their pre-COVID services- friendly, good work on nails. Went today and it was a poor attempt at nail service. Made an appointment via phone on Monday for a Wednesday 10AM- had to wait 30 minutes. When I was finally called by a nail tech, she walked over to me, rudely ripped a pen out of my hand (given to me by the manger to sift through the samples to avoid touching), threw the pen on the table. I explained to her that he had given it to me to safely examine the samples, she asked if I knew what color I wanted, I turned to look at the number, and she hollered something and sat someone else. In addition, after asking for a color by number for my daughter, the wrong color was put on. Techs are under lots of pressure to go go go (managers words, not mine), however there are plenty of nail salons in Camarillo so I can avoid rude nail techs under pressure.

Let me start off by saying this review is not out of hate. It’s out of major disappointment.The same employee named Vin who gave me a set price over the phone, a day prior to my appointment, was unbelievably rude and unprofessional towards me when we discussed a hidden fee face to face that he didn’t disclose over the phone. They were charging more to shape my nails coffin shape. The phone conversation was detailed. I say detailed because explaining exactly what services I needed and going over covid policies is detailed.When I got there, Vin’s demeanor in person was WAY OFF. In front of all his customers. It was like he was offended that I would question the discrepancy.Price wasn’t the main issue though. This salon does charge $20 more than other salons, including the one I originally go to called Top Nails in Oxnard. But my regular nail place has yet to open due to Covid. So I had to settle for this place. I’ve been here, to Encore, about twice in the past, it became my last resort. They didn’t charge for shaping the previous times I came.I understand these are horribly hard times for many but come on.Here’s the story.I called this place to make an appointment so my 25-30 minute drive wouldn’t be pointless. But in contrary, I had my worst nail salon experience ever, before even sitting down.On the phone Vin asked to specify what service I needed and was given a price of $92 for a full set gel nail and pedicure gel nail. He said to bring cash, they weren’t accepting cards (weird, but ok).When I got there, the price given was $97. Not that big of a deal right? I agree. Five $ more, no biggie. But the price agreed upon was in cash, they were not excepting cards. I had limited bills on me. Plus, I trusted that man’s word. That’s what was pitiful. The lack of honor. The rude behavior and his gross pride.As a business, you either honor the price you made a mistake on or you at least acknowledge your mistake and handle the situation to the best of your ability. At least ask for the dispute to be moved AWAY from your customers. You’re outside (business was being conducted outside- cool), there’s plenty of room. Business ethics. Respect.Plain and simple. Be CLEAR and HONEST with your customers. If you forgot to disclose fee over phone, THAT’S OK, just acknowledge that and move on. I could have gone to the bank, which would have been out of my way, but I would have done that, just to give a proper tip. But to disregard the comfort of your other customers over your ego? Over $5? That cost the business $97 x 3 because my two friends decided not to do business here after what had happened.I’ve been getting my nails done for almost 15 years. I’ve been lucky to have been to several excellent nail spots. But when your spot is closed and other great salons near by are closed, you gotta go with what’s available. Never to this place again though.

I am so happy that I found this place!!! I got exactly what I asked for with my full set coffin nails and my pedicure!! They are very efficient and clean. Steven is very excellent! The whole staff is friendly in general! I couldn’t be happier with the service!

By far one of the best nail salons. Tammy is my nail tech and I love her. Mindy is hilarious and she makes egg rolls which are delicious. I came in for a pedicure but 1 foot is in a cast. They made sure I was comfortable.

I went in with my friend and I, to get a simple gel manicure. we were asked to be seated with little conversation. a young lady asked me if I had wanted my nails cut, but I had said no. it was clear my nails were uneven in the length and when she asked if I wanted them I cut I thought she had meant short to the nub not just a little clip. when I told her to make all my nails even she seemed to have gotten a bit of attitude with me. and was blaming me for saying I didn’t want them cut. she made it a big deal that she had to clip one of my nails, and said something under her breath. she later became to be VERY aggressive with my nails and seemed to have want to rush my manicure. very upsetting and would not go back

Really love how they did my nails, my French mani/pedi is perfect! Thank u! 💅

My experience was amazing even if it was last minute they attended me and they where super friendly. Did my nails in 30 minutes very fast but very professionally done. I loved them. They are very clean and prices are very reasonable for an amazing experience. I will be going back soon 👌🏼💕

Paid $30 for the girl to cut my cuticles so poorly my toe was bleeding, outdoor service is lacking, barely lukewarm water for the foot soak, she finished in less than 10 minutes, sloppy job with the polish, I had to go back in to ask someone else to remove the polish she left on my skin. Not going back -and I should have asked for a refund.

I have had acrylic nails for many, many years. I took a chance and stopped in for a fill at a new salon because my previous nail salon has ignored my appointment times and made me wait too many times for too long. Finally I had it with them and made a change. What a surprise!! My nails are beautiful. They are perfect.Encode is my new nail spa. Thanks Mindy

Honestly this place is very hit or miss, recently it’s been a miss. And after today I’ve decided to find another nail salon. The last time my nails were cut longer than I asked, this time she didn’t even let me confirm the length before cutting them too short. I thought to myself that they’d grow out and be fine, but as I was in my car I looked closer and realized they’re just a mess regardless of the length. They’re so bumpy that it’s the first thing my husband noticed when I showed him. Because they were cut too short the tech told me I couldn’t have them tapered and now they look almost flared out and just ugly. Getting them fixed elsewhere. The technician was very nice, but I should not have paid for this service.

If I could give this place ZERO stars I would. Horrible customer service and staff is very unprofessional and very disrespectful. I would not recommend this place at all. My 13 year old daughter went to get full set gel coffin tip nails was very unhappy and told the nail lady several time they were too short and too thick but lady told her in the beginning oh well there’s nothing I can do. But she sure did charge her $45.

It was very quick I walked in for a gel manicure did not take long at all. Very nice people it’s where I’m going to for now on.

Soooooo nice!!!! I live in Simi Valley and was visiting a friend and we decided to get pedicures on a whim. Extremely nice people great service and free drinks!

Got a great pedicure. They stayed open one hr more to accommodate me bcuz I was travelling next day. Owner very friendly. They provide eyelash extensions and facial services. All staff very pleasant.

I love how this nail salon cares about the cleanliness of their establishment. They is liners at the pedicure stations and use one time use files and buffers. All the staff here were very friendly. I would gladly recommend this place to any one.

The staff is very professional, funny, and accommodating! I would definitely come here again.

I love it here! Everyone is friendly, the prices are fair, and the salon is gorgeous. I would definitely recommend visiting.

We were greeted and asked what services we wanted. My partner asked for a traditional manicure, and was told the only manicure they do is gel. She did not want to argue, so she agreed. She also asked to have nails trimmed short and not have cuticles cut, the nails were kept long and only filed, and the cuticles were cut. There were three staff in attendance, one young woman who appeared to be an owner or manager. Nobody spoke a word the entire time. It was rather eerie given the fact that there is usually some kind of dialogue going on between the technicians and the clients and the staff between themselves....My pedicure which was the traditional spa pedicure included the basics but no Calles work on the heels. They wanted to up charge me $12 for that and I passed.We visit many nail salons on the East and West coasts, and feel that this is definitely not worth the 4.6 stars that were given to it when we had our service. Maybe its just an off day, but the demeanor of the owner basically spelled everything out.

Ken hooks it up all the time

It was my first time going there this weekend and it was a nice place and it was very relaxing. I did a mani pedi and the pedicure was great but unfortunately i was not impressed with my request upon a french tip acrylic manicure. It was so uneven that i had to keep correcting her to fix the crookedness of my nails. When i left i was slightly disappointed. . Sweet girl, so of course i tipped her. Honestly, it was such a waste of $40.

Unprofessional as ever!!!

Steve and Jenni really did a great job ! they are amazing, especially steve what a nice guy. highly recommend this place

My pedicure was relaxing. My technician was friendly and attentive and I would definitely come back.

Too high for fill in charge 38. For fill in + polishes are watered down gooey wont dry without smudges ( i also had to go to paris nails and get a polish change immediately after) because encore has no non-yellowing top coat, for those who wear surgical gloves and work in lasers- its a must. not nice either.

Decided to take my son on a What girls to on their day off together adventure and we had a great time getting Mani/Pedis lol. Staff was very accommodating and did a great job. I now see why the girls do these types of outings together.

Great, friendly service at a reasonable cost. They do a good job.

Great time there had my nails done and a pedi worth it

They pamper you there to no end

Was good my first time now its just terrible

Great service and was very comfortable :)

No unexpectations.

The owner is very rude

Great service, clean, & friendly

Great service