During a time of needing to upgrade my home phone service for improvements, many issues were in place to hurdle in order to make it happen. The AT&T Cadillac, Michigan Store representative never backed off the challenge. They also assisted in upgrading my Cell phone at the same time. Thank you Russ for your dedicated help and to other Store representatives who offered their past experiences to aid.in getting everything done.

The reps in this store made my very frustrating switch from Verizon as easy as it could go. The dedication and help from each rep I dealt with was amazing, and I would recommend this store to anyone. I have high praise for the amount of time and help these guys gave me. I get 5g service in the same exact spot Verizon would only give me 1 bar of 4g service. AMAZING! Im very optimistic about my future with the company. Thank you!

Very helpful I have a large bill and ended up saving money very knowledgeable of plans and services that are provided thanks you Nathan

There was not much of a selection there. Limited amount phones and hardly any cases. I dropped allot of money there would have been nice to get accessories that I really wanted. The associate was super nice though. Was a little misleading on the promotions. Told me I was gonna get $350 off my new phone and then said oh you dont qualify. Super bummed!! A little of an emotional roller-coaster. Still waiting on the rebate from my last purchase. Ugh very frustrating.

The store was very helpful on upgrading my phone.They were nice and they have always been nice and helpful.I visit the store quite frequently and their always courtesies and helpful.Ty guys

Tyler spent extra time to help my son get his phone switched over and started. Great service.

Just got back from a 2 week vacation out West. Went Kayaking and lost my phone in the lake. Of course I was upset. Husband called over to Cadillac and they were gonna be open til 7pm. We arrived in Cadillac 6:00pm, waited about 5 mins. I told the young man what happened and wanted a phone like my old one. He recommended the 11, which was like my old one.He was very professional, polite and quick to set up my phone. Needless to say I didn’t lose any pictures or contacts. I was very happy and relieved!!! I would recommend to anyone!!! Thank you again!

I have a business account through AT&T. Switched from Verizon due to a promotional incentive. I was guaranteed 200.00$ per line in which we had 7 lines 1400.00$ to offset cost of switching. I received 400.00$ and no customer service. They have told me on several different occasions that a super supervisor (that would be 1 step above a supervisor) would be handling this. I have had zero correspondence with AT&T. Hind sight is always 20/20 I would have never switched. Shame on you AT&T for not taking care of the people that take care of you.

The sales lady was very nice and helpful. Sadly the kind of phone we needed was out of stock.

It was wonderful. Ross our sales associate was terrific. He helped us out with all our needs. He listened to all our questions and got the exact phone we needed. He was very helpful . He also took the time with us. He made us feel like he all the time in the world to help us. So if you need a new phone or AT&T issues go see Ross or one of the other staff at the store...

Derek at the AT&T store on Mitchell St was very helpful and prompt. I was originally rather irritated with my phone issue, but he fixed the problem and I had a good experience in the store. Thanks Derek.

These guys hooked me up with a post-paid, $20/mo, unlimited iPad plan. Theres lots of posts online saying that they arent available without a phone plan simultaneously but I has zero problems with these guys

Good place. Friendly service. Just dont like the company and their financing.

Useless. Girls in the office are nice but AT&T service is terrible.

Helped me get a new unlimited iPad plan so Im pumped

I had went in to AT&T store to check out their pricing and thinking about switching from Verizon to AT&T hear it I also have dish network. Samuel bundled a package for me to fit my budget. He was awesome in the Cadillac store. To make a long story short I Ended up switching my Internet and cable TV for the best price that I have seen in a long time. thank you AT&T for giving promotional savings.

Very helpful, great customer service. Resolved my issues. 1st experience at this location.

Cadillac store activated all ok, Sams club rep told me 2nd phone free, not true got charged. Will not honor what she told me. Do not go to SAMS club ATT, go to Corporate store in Cadillac.

Sam Morse gave me the easiest, fastest transition from one provide to another Ive ever had. New plan, New phone, everything transferred from my old one. Start to finish 20 minutes and I love my new phone. Thank you

They arnt that friendly or helpful unless you are buying a contract .There prepaid phones are cheaply made. And the contract phones are available online for much cheaper.much much much cheaper.If the quality of the signal itself wasnt so good I would have no reason to come to this store at all.

The ladies at Cadillac Michigan AT&T store were great! They helped me deal with an old phone that had a pressure touch issue and it gave us issues transferring info from old phone to new, even causing them to call a tech and when they wanted them to hang up they told them “no” not till we get this figured out since we had dealt with it for over 2 hours. Very appreciative for their help and understanding for taking so long with one customer with the issues.

There taking this covid thing a little to far.

The guy that helped me today was knowledgeable and got everything I needed done!

I have been an AT&T customer for a while now and personally I think this company is by far the most inconvenient when it comes to being helped appropriately. However, the store mgr at this location is amazing! It’s not often you find HONEST sales people but there one is. She stuck through my return issue for three months and if it wasn’t for her honesty and her excellent customer service skills it would not be being resolved at all. Thank you att for hiring at least one decent hardworking individual!

Nice people, so helpful resolving my phone issues, new phone is set up as I needed... Long term customer, many long-term employees at this location which says much about the management staff.. Thanks again!!

Very prompt service. Good selection of accessories. Best decision we made to switch to AT&T.

Amazing friendly staff. Treats you like a priority

Great customer service very friendly and polite

This one of two AT&T stores where I go to get my questions answered. Great staff even when there us a line of customers. Always efficient and professional getting me taken care of.

The Cadillac AT&T store was okay. The young man did not know much about Android phones, only apples. He told me to dial 611 and find out for myself.

Amazing service and polite employees

Needed help today transferring my data from my old phone to the new iPhone SE. Sam and Derrick were very helpful !! They had to work curbside because of Covid 19 but that did not reduce the quality of service. Thanks AT&T !!!

Beth and Nick did an outstanding job. Answered all questions and helped me with my phone. Thank you

Really great customer service! Thank you for everything!

Very poor customer service..guy we talked to didnt seem to have knowledge of products we inquired about. Had to look up on internet to get information. I can do that from home. Please get some people that have knowledge about your inventory not just your phones but watches too.

Customer service is really bad so happy we switched to Cricket

Very helpful.

The customer service in this Cadillac location is horrible and not friendly at all

Friendly helpful staff was in and out in less than 30 mins.

Gentleman and lady were really helpful. They got everything straightened out. Alot better than the store in paw paw and the one in Kalamazoo. Thanks alot guys.😃

Very freindly! If you have a problem with your cell phone they can fix it! Its strictly amazing.

Let me start by saying I have been with AT&T Cell Service for many years now, they purchased Cellular One and I become their customer. We have 7 lines on a shared plan; I carry insurance with all the phones and have done so for many years. I have kids in college and due to them having phone issues away from Cadillac MI I have given them all rights to the account so they can have services done without me. My kids have all been into AT&T stores all over Michigan and received great help by all of the stores they visited, except the Cadillac MI store. One of my kids went into the Cadillac MI store because of a broken phone; he only wanted to check on how much the deductible would be. Once there a salesman tried to get him to switch our insurances to some other group plan. He came home with some information and told me the sales person wanted him to change our phones to this but he told him no my dad will need to do that. So the next day we started to get texts about changed to our plan, we needed to set up the new plan..........I called AT&T support talked to 5 different people over 1 1/2 hours, which got me no place on getting the insurances taken off by the Cadillac, MI store back on the phones without loosing the reduced deductibles on them. I stopped at the Cadillac, MI store with my son; calling ahead to set up a time to meet making sure the salesman & store manger was there. We did the meeting, the salesman would not try selling me that I needed the new plan (car salesman tactics just like you see in the movies), until the manager make him stop. The manager assured me she would deal with it and get back with me. The next day received a voice message stating she got the new added insurance plans off the account and she was just waiting for verification that everything was put back like it was and we would not loose the reduced deductibles. I logged into my account every day for a week and seen no insurances added for the phones that are effected. With still no call back from the manager in that week I went back to the Cadillac MI AT&T store and found she was no longer there, she got a promotion, and now is working out of Grand Rapids MI, so I left and called her, had to leave a voice message that never got a return call. So I went back to AT&T support, after a bunch of calls and talking to so many people, I found one person that got the insurances back on the phones that had it taken off, I had to start the insurance from day one, meaning the reduced deductible was gone and we have to pay full deductible on the phones. This is very very sad that a customer is treated like this; it showed the true colors of the Cadillac, MI AT&T store. If I did not have kids all over the place and if another carrier had the coverage in all the areas we needed I would switch in a minute.

Terrible, I was lied to about everything from pricing to the worst service for my location. I was talked into full package for tv, internet, home phone and cell service. I regret that I let them talk me into this horrible service.

Derek was absolutely AMazingMelissa Kellett

Good customer service good products friendly employees always willing to try to help you with your needs I always enjoy using your products especially their Samsung good store location and always willing to try to work with you

Julie is always very efficient and knowledgable! Great service!

I always get great service when I drop by this store. Very friendly and knowledgeable.

The sales people at the Cadillac store especially Caitlin and Holly are extremely helpful.

They know how to sell phones but not much more than that. They also signed me up for a plan that I dont even have so I have to drive 2 hours away to get it fixed

Very helpful and speedy customer service

Good accept AT&T Wont answer the phone

Really busy and had to come back three times to avoid waiting. Justin did an excellent job though once we got to see a rep and review our options.

They do not fix screens

Good good customer service!

Very helpful. Always satisfied when we leave.

Didnt greet me when I came in the store, they were upset that I didnt order threw them. They didnt have product in store. You could tell they didnt want to wait on me since wasnt buying instore. And when I had an issue with watch, they basically told me couldnt help me and to call tech support. I will be doing all future business online.

Strange location, best service Ive ever had at an AT&T store ever.

No one talk to us when we walk in the store the lost a potential client

It is what is,Long waits but they are good at their job and great service.

The staff is courteous and spends personal time with each customer. The waiting time can be long depending on when you drop in. Clean store will well-displayed merchandise that is typically available.

Very nice and i believe it was Devon and he was very helpful and plesant

Will work with u to get exactly what u need

Employees seem uninterested in helping or doing anything, just sat on their phones the whole time.

Joel was extremely helpful and pleasant to work with.

Been misleading on service,contract,billing,nice people to your face just like a factory production line,had to get tech support on line at home to help set phone up.3 times visiting office for different issues not a happy camper used to be big fan of AT&T not to sure any more

Always have great service at the Cadillac AT&T store!

No comment.

Great customer service

Wonderful service. Kind caring people.

The Staff was very helpful!

They were helpful

Dennis was very easy to deal with.

Staff is always helpful.

Great staff very professional

Great work and very knowledgeable

Please how many days will it take to have my phone back for repair in At&T

Helpful staff

Customer service was amazing

Love the staff

Lies to you to get you to buy phones that hardly work had issues with mine since day 1 and still wont fix it

Awsome place and service

I highly recommend

Fast and friendly service

Very satisfied with the services

Great

Great People

Not sure

Great Staff!

Good service

Slow slow slow

Kind of snooty

Poor services