Cressa Was very helpful reviewing my old policies & switching everything over to State Farm.
Go see Cressa for all your insurance needs! Always super sweet, professional and helpful!
Ive been a customer of these guys for a long time! Carrie Lynn Is Awesome!
I was married in March of this year. Called state farm to have them change my name on the policy. The receptionist made a brand new policy for me instead of changing my name. When I started receiving two separate bills in the mail I called. That was April. She originally apologized and said she would fix it. Not a problem. Next month I received to more statements. I paid one and went on my business. That was May. Now it’s June and I’m receiving letters from DMV that I’ve got a lapse on my insurance. I call again. Same lady, says I am behind a month and when I prove I am not, she states she will correct. I’m July a man calls me. I’m frustrated now and I go into the office and prove with bank statements I am not behind. He apologizes, fixes the policies. I receive a few days later a refund for over payment. Great! Fast forward to September, I get a bill for $10 stating that I have a balance due because they have over paid my refund. But after that, I should be fine. Well here it is October, and I just received another bill from DMV that I now owe them almost $200 for lack of coverage. When I call again the same lady answers and says she’s tired of handling this and I just need to pay the fine caused by Her mistake or I will continue to receive letters from them. Terrible customer service. Admit when you are wrong and fix your screw ups.
Very friendly, professional and service oriented.
Both Carylynn and Olivia have been very helpful when I have had any questions with my policy.I would recommend this agency for your insurance needs.
I have held my insurance with this firm for a few years now and they have always been very helpful and timely. Ive been impressed with everyone who works there and highly recommend them.
Outstanding
Nice Employees
Undoubtedly the biggest jerk and worst admin staff Ive ever met. Stay away.
I have been with Nixon Parker for over 20 years and will never switch agents.