We brought our 2020 Traverse in for a faulty infotainment system. After about a week, we were told that the problem was fixed and we could pick up our vehicle. We arrived only to find out that the problem persisted and we had to leave the car again. They told us that they needed to order a new screen and didnt know how long that would take. Given all the issues, like the pandemic and semiconductor shortage we understood. Then we were told that someone would call us with an update and that call never came. A few days later I reached out to our point of contact and left a message but he never returned our call. I called again a few days later and he told me that he quit his job. I called the service center and they told me the car was already ready for pick up and someone should have called me. But no one had. When we arrived, no one could tell us if our car had been fixed or not. Finally they found it and the screen had been replaced much to our relief. However, we discovered scratches around the screen on the trim which were not there before the replacement. We had had enough and wanted to leave with our car working, so rather than risk further damage to our car we left. Our original service rep told us that because he made us come down the first time and it wasnt fixed, he would make sure that they washed and detailed our car as an apology. But of course when we came the second time, the car was not cleaned and it had the scratches around the infotainment system. I tried to be very patient, considering the pandemic but this was a case of disorganization and poor customer service in my opinion.

Very bad experience. So many issues with how this service center is run. I scheduled an appointment for a recall service. I was told they needed to order a part and I scheduled the appointment after they had received it. I was told the car would be kept overnight. I said I would need a loaner/rental vehicle. I arrived on time for my appointment and was told to wait and get some coffee in the weird waiting room with don’t sit on me signs all over the furniture. They said they could do the service today and I could also pick it up later today. They said they were getting me a vehicle to borrow, which they have arranged for me before. Then they said they were having trouble getting a loaner vehicle and they could not get a rental either unless a manager ok’d a non Chevrolet rental vehicle. Fast forward almost 2 hours and 2 coffees later, I approached them and asked if they had found me a car to borrow to which they said they needed to order a part for my vehicle to be serviced. I had been told this part was supposed to have already been ordered and arrived before my appointment.Some of the people who work here are nice but the sum total of their messaging is disorganized and at times ill-informed. It’s almost as if they don’t really know much about how the vehicles they service operate or how to schedule appointments for customers to allow for parts they need to order to arrive beforehand.I was previously berated by a manager for pointing out a defect in a mechanical component in my brand new suv. He told me this was how it was supposed to operate. I showed him a video on YouTube where the component was functioning normally and he became extremely aggressive and said he didn’t need to see it. Eventually they fixed the issue when I finally got them to understand it was in need of service but it required meeting with another manager and coming back for an additional appointment and explaining the issue to countless people who work there.Why the runaround? Do you want your customers to resent you? Why not just listen and be nice?Anyways, Thanks for the coffee??I will be going elsewhere next time my Chevrolet needs service and I advise you to do the same.Save yourself the trouble.

NEED TO BE LISTED AS PUTNAM LIP SERVICE DEPARTMENT! Waited forever to be served even though they were not busy, plus I had an appointment. Brought my vehicle in for a potentially hazardous recall issue, and was told it would be ready by 5:30 that day. Not hearing anything from them I phoned at 5:00 to see how things were going, and of course the so called service manager who originally helped me was not available. Bottomline, was lied to twice and vehicle was not even touched! A far more appropriate name would be Putnam Lip Service Department! I purchased this vehicle new in 2011 from Putnam, and had purchased another vehicle prior to that from Putnam. NEVER DEALING WITH PUTNAM DEALERSHIPS EVER AGAIN!

I intended to drop off my companys service truck and be on my way. I waited for an hour and never did get to speak to a Service Advisor. The kid who shuffled cars around was nice though. Didnt get the truck serviced, just lost an hour of my life.

Eight hours for a diagnostic test. They wanted me to pick it up the next day. I had to call them. The problem was simply a couple of fuses. Utterly ridiculous!!!

Questionable service. I was appointed an appointment date last week for todays 10-06-2021. Confirmed to have reserved a courtesy car for 10-06-2021 @ 9 a.m. Pete and Vic P; service advisor were least concerned with customer service/ satisfaction. Dishonest and there word means nothing..