Terrible service. Attendant had no idea what she was doing. She claimed she reset the SIM card but wasnt gone long enough to remove the case, much less the SIM card. Good thing this isnt my hometown VERIZON.

I went to this store to have a second phone number added to my phone. I wanted a new local number as well as my business line. I was told I need ed a new phone by the store manager who left before finishing my request and the staff were unable to do the job. After a total of 4 trips over 3 days it still doesnt work right and to top it off I ended up having to buy a small flipphone for the 2nd phone number. Today, after a conversation with Verizon support, who insisted they could fix it, now my business line doesnt work at all. I was told I was being transferred to support and no one ever got back on the line so after several hours I gave up for the night. Tomorrow is round 6.UPDATE: I received a response to my complaint requesting me to email them the details. I did so on 7/6 and 7/12 with no response as of 7/16. This wont go away.UPDATE: It is August 2nd and no call from district manager I was promised several weeks ago.

Julio was friendly and helpful! He spent the time to get me set up with a new phone and made sure I knew how to use it. He deserves a 10+.

They dont have anything to buy in their store like tablets or different phones or covers for anything and you have to order everything through the store and the people are not very knowledgeable of the articles that youre trying to purchase They are not too friendly helpful

If you would like to get actual professional service it may be worth a trip to Twin Falls or anywhere else. I would rather wait on hold for an actual verizon rep: and thats annoying enough

Had a bad battery and they couldnt fix it. Bought it from them but no batteries.

Steven did an awesome job helping me with my upgrade if you need any help with your phone go talk to steven

Nice store easy to find guys were helpful and quickly assisted me as soon as I arrived very polite too

Harley was awesome! I needed a new screen protector for my phone, she had 15 minutes left on her shift and she got it done in no time flat. She let me know about my available discounts and was thorough on everything. Super nice and great customer service. Couldn’t be more happier with your choice in employees. Kudos Verizon! Another happy customer. Thanks Harley for everything and saving my night!!!

Came in for a simple SIM card change, I’ve been to many Verizon stores and have always been greeted at the door and helped very well and easy. Wasn’t to impressed with the customer service here. Easily took 15 min but the two young ladies seemed more interested in discussing their own personal lives and being on their personal devices than striking a casual conversation with me. I’ve had my share of retail experience in the phone industry and this is just sad. Also, one of your sales person came up and gladly admitted she “needed to poop” which is fine, maybe just keep it professional in front of customers.

I’ve had a business account with Verizon for about 15 years now. I always cringe when I have to deal with getting new phones for anyone on my account because they’re overpriced and I feel like Verizon doesn’t do enough to help out customers such as myself. I spend over a $1000 a month and for the first time in 15 years I actually had a good experience.The manager there, Ben is his name I believe, he did a lot to take care of me and my wife’s needs. I asked him a lot of specific questions about my account and he was able to get an answer to all of them. He even admitted he didn’t know a few and made a call right in front of me to find out. That’s real customer service! Been a long time since I’ve had a good experience with someone that actually cared enough to take the time to help rather than just throw tons of sales pitches at me.He got me at the end with a few upgrades but at least he explained everything to me. He gave me his card and invited me back in even if it was just for a quick tune up on my account. Couldn’t be happier having a guy like that manage my account. Hopefully a few people can take a lesson out of his book.

Austin H. was a huge help and had very good customer service skills! I went in there to get a new phone and he helped me right away! Thank you!

Manny and Andrew definitely know what there doing. They were able to get my phone up and running in no time. Thanks for giving me such professional assistance with how to use my phone

Always helpful people

Very good service had no problems at all. Will definitely be back

Saylor Smith has been AWESOME to work with. She always greets me with a smile. She has sold me three Iphone and all the accessories that go with them. She also helped me when my tablet was stoled to setup the new one. She has been very patient and explains everything she is doing and helps me understand what I need to do.. She is a total joy to work with. Thank Saylor!

Austin did a great job with helping me with my phone.

Thank you so much yuli you did and amazing job! I will for sure be coming back to this location.

Tate worked tirelessly to get me out of the store with a phone that works she was awesome.Harley, a new employee, even made a special trip into the store on her off time to help out.They were both very cheerful helpers and I really liked them

Great customer service! Go see Saylor, she is awesome, friendly, and very helpful.

Andrew Kontos is my go to for questions, he finds the solution to absolutely EVERYTHING! Super helpful and provided the best customer service ever ! I will definitely come back after those amazing experiences with that gentleman at Verizon Wireless.

Got help with my phone by a young guy named josh, he helped me fix my phone in no time. He was really understanding and willing to help, was very nice and great with us. Highly recommended him to anyone that needs help with anything!

Went in to have my account looked at to see if I can save my family some money. Not only did Tyler, the manager, help lower our bill, he also got us more for our money! That seems to hardly ever happen these days. Im very thankful to have a great store with a great crew here in town. The energy level in the store is great and all the employees seem to have fun with each other! Definitely stop in if you need anything.

We switched over to Verizon a little while back from Sprint due to moving to a no service area with Sprint. I wasnt super excited since my last experience with Verizon was horrible in the customer service department. When we switched over it seemed like it was going to be the same thing but then we came across this location. The staff there has been great to work with and knowledgeable. I have been able to come in several times and get help on issues, add lines, get repairs at little to no cost. There management is super accommodating. My last time there the employee helping me, Manny, took time to help work through something that I probably should have done myself and was kind enough to excuse himself from helping me to help another customer that came back in with a follow up question to make sure things were going well. If you have to go to the Verizon store go to this one.

Poor customer service at this location!! I bought a brand new phone on the Verizon website and tried to go into the store to exchange it for something different. The rep looked at when I bought it and said I was past the 14 day trial period so she couldnt help. Not the first time I have had poor customer service at that location. I LOVE VERIZON, JUST NOT ALL REPRESENTATIVES. I called Verizon and they were able to exchange the phone for the one I wanted.

There were so many issues going on with my phone and account that it was upsetting. Ben offered to help me through it all even though I wasn’t planning on buying anything. He fixed my account, saved me some money and I bought him lunch in return 🙂 Glad that the store front didn’t let me down this time. I usually get all my stuff online. He gave me his number and said to call him if I ever need anything. It’s been awhile since I’ve had that good of customer service. Thanks for the help! The staff was also super nice and how they joked around with each other was refreshing.

I stopped by a few weeks back as I was driving through the area to visit family, and the last time i stopped in i was impressed by the knowledge of the young man who helped me that I was going to upgrade there with my niece as a present to her. I was assisted by the head lady whos name was jade or ruby or something like that. She greeted me and that was the last pleasant thing that occurred during my visit. I was experiencing a few phone issues and I asked for help with those first. As soon as I began speaking about my phone issues she switched from a sweet young lady to very short and brash with me. She kept informing me that I could call a number to get tech support and was quite rude about it. Finally after struggling with her for what seemed like hours, another younger gal came over and fixed my issue within minutes. I was so irritate with that store manager that I decided that I would not ask about my upgrade options and take my business elsewhere. Usually I am not one to judge a person by one encounter because it couldve just have been a bad day. Due to the fact that she seemed to be in management and should know these simple fixes i can only imagine that if i wouldve led with my want of a new phone for myself and my niece she wouldve treated my concerns differently. I hope this is not a pattern and was disappointed that the home-town help feel I received the last time i was here is no longer the case and hopefully this get fixed sooner than later because I know i have told my family in the area to avoid this location or at the very least that young lady.

Brock did a great job for my wife and I. He was understanding to our circumstances and worked hard to find the best solution for us. We had multiple things that needed and he took care of us regardless of the issue. I even had to do an exchange on my phone because it was defective. He remained professional through it all. I recommend him to anyone that needs help with their Verizon issues. Thank you Brock, you made this a great experience, I hope youre available next time we need upgrades.

Went in very upset came out very impressed with the manager manny and his team! It was great service happy people I never really wanted to go in there a few months ago, but now Im very glad they have an amazing team and keep up the great work!

My experience at this store was outstanding! Possibly one of the best stores I’ve been to that had excellent customer service, especially kaileigh! She answered all my questions and helped me out with my sales! She’s the best!

Harley was awesome! She has great costumer service skills! I got to add insurance to my plan in minutes. She was also very kind!

A wonderful man named Manuel decided to help me and there was nothing but great customer service from him! I hope he is there in the future cause he is a great conversationalist and always has some great things to say.

Horrible management and horrendous customer service! I just wanted to switch carriers and they totally ruined my experience, glad I didn’t go with them.

Tate was very friendly and got me set up with a very nice UAG case for my phone! Very great service.

Came into Verizon a little upset due to past experiences. Wasnt expecting any kind of special treatment and honestly, I was going to change services. Ben was kind and courteous and listened to all of our needs. He helped my wife and I through it all and made my experience comforting. Ill always request him when I come in now. Very professional and made us laugh and feel good about it all.

Fast and friendly, but she was too fast. she put a new screen protector on, but it didnt stick. Now I have to go back to see if they will do a better job.

My phone had a lot of issues and Brenda did a great job helping me with my issues. Worked a few promotions into my plan that didn’t make my bill go up by much. Thanks for the good service!

This Verizon store has super outstanding service! All the staff are very knowledgeable and courteous. I was very specially helped by super tech manager Kyle Lewis. He enabled this 80 year old grandmother to understand quickly and easily. The entire experience has been marvellous. Come in and see for ourself! Ellen

This is the best Verizon store. Harleys was very helpful. The other store was rude. All our business will be at this store.

I receive great service from Adrianna at Verizon. If I need anything I can just call her up and she takes really good care of me and my family. She is always pleasant and happy to assist me when I go into the store.

Poor customer service, a girl with very thick glasses was not very tolerant, I thought they would know how to deal with customers, unfortunately, I do not think they have an idea how important customers are. A tall dude (I do not know their names, sorry for description) jumped into our conversation with out invitation, responding with a disrespectful voice. I am so glad I switch services, thought about going back, after this, no. I hope they notified the store manager and told him what caused the problem. I also hope the employees read the review! Have a great day!

Came into the store to get a new phone, was pretty frustrated considering I ran it over like 6 times. Ben and Andrew did a great job helping me out and satisfying my needs. Sooo satisfied 😉

I worked with Ben today and hes an outstanding representative. I recommend him to anyone that needs help. Stop by this store if you have any issues and hell take care of you. Ill be recommending him to all my friends and family.

Terrible customer service. Not a real Verizon store. Unable to get service turned on for our device and unable to turn the service off on the device after paying for it. They will tell you to visit a real Verizon store or call customer service as they cant do anything there but take your money (a lot of it too)

I had the best experience with Verizon that I have ever had! Julie was the most helpful knowledgeable person. I appreciate her insight in helping us get new phones and a new plan. I would recommend Julie for any of your Verizon needs.

I had a great experience at this Verizon! They are way more helpful and kind compared to the other one in burley by McDonald’s. The customer service was great and they did everything they could to help me get a new phone as quick as possible. I’d highly recommend this version office over the other one. I’ve been to the one by McDonalds multiple times and each time I was there the employees had horrible customers service and acted very unprofessional.

I had to have help at Verizon Josh help me and he was really informative in help me a lot in really nice a nice young man I appreciate the help Verizon gave me thanks

I’ve had some pretty bad experiences at the other location in town. I figured I’d give this store a try and I’m definitely glad I did. That manager with pretty blue eyes did a whole bunch of crazy stuff on my account that not only helped me save money but gave me a little more faith back in Verizon.He didn’t have to help me with as much as he did and honestly I was a little rude when I came in. He just smiled at me despite my comments of negativity and kept on talking about how he could help me out. I listened to him and a month later it worked out. He asked if I wanted a new phone and I declined but when I do I’ll go back.Sorry I was so negative in the store but I’ll be sure to be in better spirits next time I come in. Thanks for the help!

The one downtown by the DQ is awesome. They were very helpful

Brock is a very good sales person. He has good communication skills and answered all my questions and concerns. I would highly advise going into Verizon Wireless 👌

I worked with Ben today because my account was all screwed up. He did a fantastic job fixing everything! I appreciate how he handled it all, especially since I came in upset. Definitely go to this store if you need anything!

Taylor smith is my go to gal when it comes anything Verizon. Shes patient, kind, and was able to answer all my questions before I leave and even after I come back. I would recommend her to any and everyone. She is truly wonderful!.

Every time I come to this store i always have a positive experience. Brenda helped me get a new iPad and was very informative on the deals they have and what will work best for me.

Kyle & Taylor were really awesome and answered all my questions it was a long wait but well worth it!! Kyle even drove to another store just so that I could take my tablet home today! Wow! Great service!

I worked with Ben and Brock today! They were a great team and helped me out with all my needs. Thanks guys!

My phone was all kinds of screwed up. Thanks to the courteous staff at this store, Im up and running and a happy camper. Great people here.

I didnt want to upgrade my phone but it was that time. Ben made it a pleasant experience. The prices werent the cheapest but he did what he could to fit in my budget.

Came in for a new phone for a cheaper price tate recommended the samsung A50! I absolutely love it she was great and im do glad i was able to get a great phone for a GREAT price would definitely recommed this locafions

Taylor Smith is amazing she was so helpful when I came in to get my phone fixed. She hooked me up with a brand new phone and it is so much better. She gives excellent customer service!

Great place thats where I buy and pay my phone wouldnt change companies been with them for a lot of years

Josh was frggin amazing...my phone was completely shut down and lockedout...had it restored in minutes!!!!!

Had an awesome experience! Worked with a young lady named Hillary. I recommend seeing her.

Had and awsome experience a the burley store. Tesla Taylor was extremly helpful she had me in and out of the store in 15 min. Had mi ohone working and no time.😀😀😀😀 defitnetly recomnd her if you need any help with verizon!!!!

Tyler was amazing. He recovered my photos from a water damage phone. It was miraculous and I am so grateful! He also made sure it was backed up for the future.

I had such a great experience! I walked in and Maria helped me right away! She talked me through everything and helped me get the best deal. I am very satisfied!

My experience at this Verizon location was excellent. Very professional staff. The store manager was very courteous and answered all of my questions.

I recommend requesting Ben if you need any help! Outstanding customer service. Ask for him if you stop in 😎

Kelsie (store manager) was extremely helpful and willing to answer all the questions we had! She made sure we knew how to work all devices properly before leaving the store and let us know things we might need in the near future. Kelsie let us know about all the deals going on and got us set up with the best technology! We definitely will be going through this location again!

Ben is a great guy, thank you so much for your help! Hope youre there in the future when I need more help.

My experience with josh eagle Was absolutely superb...he is very helpful,very knowledgeable, and super friendly !!!

Andrew Vela tried helping. He got things all messed up told me Id have no problems with what Inwanted I switched from Sprint to Verizon I told him exactly what I wanted and needed. He said no problem did not offer the Bogo on S10s after daughter in Boise said there was one he checked and offered it but then said I had to pay for my phone which disqualified me for bogo put my micro chip in daughters phone then paid hers off and mine is still owing yet I had to pay for mine. After 6 hours plus there 2 trips to my daughters work trading my phone in and cant get it back paying for mine but should have gotten 1500 in credit over time with 4 phones I was and am not impressed but am stuck for 2 years.Update:The new manager has personally contacted me to make right Andrew Velas poor customer service. They do have an awesome customer service representative in the office whose name is Andrew Contos who also tried helping the other rep that day but he wasnt receptive to the help. Go see Andrew Contos for the best service around. He is very knowledgeable and very electronic savy!!

Great experience with Ben! Thank you for helping me out! Request him if you need anything!

Impressed with the help I received@ Verizon. Thank you Harley you Rock.

Best one in town. Unlike the other verizon location in town, these people dont act like it is a chore to work with a customer. Personable, helpful, and willing to work with you!

Taylor has Always been my go to for phone issues, but after the situation I found myself in in a Pocatello location I realize just how lucky we are to have such a great team locally to actually listen and help customers. Every time Ive been here Ive had nothing but the best service!

Excellent experience as always - I love the people at this location and all the loyalty programs GoWireless has to offer!

Great visit with informative reps! I recommend this store for all your phone needs!

Julie Gibson was so incredibly helpful with the purchase of our new phone and for putting our new plan in place. It was a pleasure for us to work with her and she knew all the promotions which benefitted us greatly. The whole atmosphere at the store is warm, polite, and friendly!

I have always detested going to the corporate store in twin falls because of how busy it is but after dealing with the manager, Jade in this location, I will never deal with Verizon again. Whether it was her need to try and attempt humor with her idiotic jokes to her lack of knowledge and professionalism i hate to say that I not only will never step foot in this store again, but am having serious thought to switching companies. If Verizon is stupid enough to hire this person, why would i trust them with my business?

I was treated very well and they were so fast! I would recommend anyone to the gals at this store. Thank you so much:)

Great customer service, very professional, and the staff was awesome

Crystal did an amazing job helping me with my first contract account. She made feel welcome the moment i stepped throug the door and answered all my questions accurately and explained everything clearly. Thank you Crystal you rock!

Brent was very helpful and sat down with me and answered all my questuons and made sure i felt comfortable with my new phone!

Very awesome customer service. Helped me every step of the way. Cindy, the sales rep who helped me was very patient and gracious with me. All around good people.

Horrible staff. Took too long. I do not recommend coming here.

Crystal @ Bull Frog had been excellent help with every issue I have come up against on either of my two phones. I highly recommend her and Bull Frog to everyone.

Clarita was so helpful. I was to the point where I was leaving Verizon as I has been treat so badly at the other store. But she took the time worked on my problem was so willing to help me that it restored my faith in verizon again. I will surely return to that store

Kyle at the N. Overland store was awesome and great! was able to get my contacts and photos transfered over for me! definitely coming back to him for help!

Fun store to work with, the reps had me laughing and made my experience a good one!

Great service with Ben today! Came back and got a 2nd phone because of how good of service he provided.

Clarissa was very helpful and very professional and also very knowledgeable. I had a great experience with this store will for sure be back and do more service with Clarissa.

I received good service from Brenda today. She did well setting up my phone.

Kelsey Hall was an amazing help and I would most definitely come back to My Bull Frog store in Burley to Kelsey. She was very helpful patient and explained everything in detail and I loved that about a sales aasociate. She was very kind to us and,made us feel welcome. I will certainly come back just because of her.

Learned to just call on the phone and order new phone myself...

I was treated great and got exactly what I need. Taylor was great with helping me out. Thank you so much

My man brock is great with customer service along with his co workers easy place to get in and out good workers

Ben was great to work with and helped me through the whole process smoothly. Great customer service.

They have the best service! I would definitely recommend this Verizon.

Awesome service great attitude towards me. Really helpful. Thank you so much Maria Rodriguez

This location is wonderful. I cant imagine. Going to any other verizon store. All the girls are extremely friendly and inviting..they always answer my questions no matter what they are. And always take care of me, I always go to kelsey hall. She explains everything, and is very patient with me.